Total 8 quality manager job vacancies in Kuala Lumpur

• Promote and safeguard the IKEA culture by being a role model who expresses the IKEA values in all L&D operational matters and people agenda.
• Be an active contributor in the formulation, communication and implementation of regional and local competence development strategies, tools and programs in close co-operation with store HR generalist.
• Actively promote the implementation of the store and regional training calendar in close co-operation with the regional competence HUB and the functional L&D specialists.
• Support the implementation of a local and regional pool of trainers of programs in the training calendar.
• Secure the Foundation and Advance level program including Buddy system and Basic Job Knowledge.
• Actively contribute and secure the process of performance evaluation & development talk, and talent review process in partnership with the store HR generalist.
• Ensure investments and budget for all learning activities with clear goal settings and follow up.
• Responsible for the digital training records and relevant reports in the established HR information system
• Secure the co-operations with the external partners within L&D area i.e. Universities, Poly techniques and other institutions

RESPONSIBILITIES OF THE JOB

• Recruitment
• Advertising, sourcing, screening according to the business requirements and candidates’ suitability. Primarily first interview for Assistant Managers and Managers. Other positions only in the absence of Sen. Executive HR.
• PI Test and placement of potential candidates Primary for first interview for Assistant Managers and Managers.
• Reference check – 2 per selected candidates.
• Ensure proper HR documentation for new recruits, Offer Letters, confirmations acknowledgement and employment bond are completed in a timely manner.
• Preparing pre-employment medical check-up letter.
• Preparing salary structure for approval, information on new joiner respective department for email address, laptop, access card and parking card.
• Closing SLA within 60 days from recruitment process commencement.
• Ensure all HR correspondence are completed timely ie. Confirmation, Probation Extension, etc. (Assistant Managers and Managers).
• Ensure personal files (Assistant Managers and Managers) are accurately maintained and updated on a regular basis.
• Onboarding 1 (AM, M, SM).
• Analyze all received Training Requests before processing.  Follow through all L&D activities as previously planned in accordance to approved budget.
• Complete all Employee Engagement activities as planned for each calendar year in accordance to the approved budget. Advisory role for committees organizing events under Staff Welfare budget.
• Ensure that IR related matters i.e. disciplinary, counselling, misconduct investigation and grievances handling as per the guidelines and policies and are completed within 72 hours. Prepare a chronological report when necessary.
• Insurance claims processing and yearly renewal – monitor that this is done in a timely matter. 
• Ensure proper HR documentation for new recruits, confirmations acknowledgement, training and employment bond are completed in a timely manner.
• Oversee Staff Welfare i.e. Uniforms, Health Metrics, EE etc are executed by your respective downlines in accordance to schedule and plan.
• Oversee vendor sourcing and negotiations – Liaise with Procurement Executive as and when a system tool, EE, Appliance or activity requires to be ordered.
• Ensure all HR & Admin team members file documents weekly.
• Organize and conduct briefing for PEDP.
• Organize and conduct briefing yearly CoC Briefing to all co-workers.
• Schedule Duty Manager every 4 months cycle.
• Yearly review of all HR & Admin SOPs.
• Ensure Team always keeps their Workstation and department tidy.
• Daily-HR related administration works and as and when tasked.

About the job
My areas of responsibility is the IKEA Restaurant sales areas, guest areas (including the co-worker restaurant), dish washing facility. I work together with my team and other colleagues in the IKEA Food management team from where I lead and manage my area to fulfil the purpose of our function by building business and people together. I strive to make people smile while providing irresistible food offers in a welcoming atmosphere that gives our guests a good reason to return again and again.

Your assignment

• I lead by example and am a good ambassador for the IKEA store in all contact with our guests, and I give them a good reason to return again and again.
• I empower and encourage my team to take immediate action to meet the needs of guests and give input on how to continuously improve our meeting with them.
• Together with my colleagues and manager I contribute actively in the development and implementation of a clear IKEA Food action plan for my store using the store business plan and country business plan.
• I work to maximise commerciality in order to grow sales as well as the conversion rate and average cheque. By doing this I increase profitability according to the goals in my area.
• I work actively to make the IKEA store successful and high performing, today and tomorrow.
• I take an active role in the IKEA Food management team and work cross-functionally utilizing the competence of my colleagues in other parts of the store as well as other IKEA stores in my country.
• I develop and share good ideas and implement best-practice solutions.

About the job
You will work together with your colleagues in the IKEA Food management team; lead and manage the kitchen production team to fulfil the purpose of our function by building business and people together. You strive to make people smile while providing irresistible food offers in a welcoming atmosphere that gives our guests a good reason to return again and again. 

You take ownership for ensuring food safety in all parts of the store and train others as appropriate. You lead and manage co-workers so that we provide irresistible food offers of good taste and quality served in a safe and efficient way.

You will together work with IKEA Food team ensuring the full potential of IKEA Food is realised and the following 10 tasks are fulfilled:
1. Attract visitors to the IKEA store
2. Offer a range that appeal to the many people on the market
3. Strengthen the low-price profile of the IKEA store
4. Strengthen the quality perception of the IKEA store
5. Contribute to a day out for the whole family
6. Strengthen the Swedish profile of the IKEA store
7. Build trust for the IKEA store among customers, co-workers and suppliers
8. Ensure that IKEA co-workers get a good meal for a low price
9. Serve the many store visitors
10. Be efficient and generate a reasonable profit

RESPONSIBILITIES OF THE JOB

• To develop marketing strategies and overall Marcom plan with the consideration of partners, anchors, tenants while efficiently utilising the approved budget to achieve the following Marketing Objectives:-
• To reinforce brand identity and positioning with ATL, BTL and TTL strategies
• To maintain strong market presence with increased Brand Awareness
• To draw Shopper Footfall
• To encourage Retail Sales
• To highlight Retailers
• To establish and maintain good network of contacts with tenants, government agencies, and tourism related bodies, charity/volunteer organizations, corporate organizations, etc for joint promotional and sponsorship opportunities and improve brand perception.
• Budgeting and forecasting operational expenditure & capital expenditure for Marcom.
• Enhancing the Customer Journey Mapping through events, decorations, wayfinding and shopper engagement experiences.
• Enhancing the Customer Experience through digital with content creation and curation via Digital and Social Media.
• Communicate to intra department as well as internal department for communication of relevant activities, so they can effectively use such information for their purpose.
• Effectively engage with other functional teams meanwhile developing business analysis and complex problem-solving skills.
• Drive marketing direction with marketing team competence effectively grow the business with regional support.
• To manage the PR aspect of a possible crisis.

RESPONSIBILITIES OF THE JOB

• Maintain a documented system of accounting policies and procedure.
• Review monthly analysis of Financial Reports against prior year and budget, providing explanations and financial highlights that will enable management to determine progress against budgets.
• Review forecast profit and loss,cash flow positions, related borrowing needs, and available funds for investment and ensure that sufficient funds are available to meet ongoing operational and capital investment requirement.
• Identify, investigate, and analyse potential operational improvement. As appropriate, based on findings make proposal for operational changes (policy, procedures, processes, etc.).
• Ensure smooth process flow, optimize AR days and monitor, collect market intelligence to keep bad debts at minimal/0%.
• Assist management in the formulation of its overall strategic direction.
• Co-ordinate on any finance, management and credit control meetings involving shareholders.
• To review and monitor tenants aging profile, recommend immediate action plan and obtain credit control members endorsement.
• Liaise with legal personnel to ensure action plan communicated to manage and mitigate risk of  tenants owing huge balances.
• Assess, evaluate, mitigate risk & proposed credit limit for management’s approval.
• Review additional analyses and reports as requested by management.
• Review yearly corporate and deferred taxation.
• Manage and co-ordinate yearly external audit process.
• Manage accounts payable process to ensure payment to vendor is made within company’s credit terms.

• To develop sales in an efficient and effective way in all media in order to attract more customers to our IKEA store.
• To lead and inspire your team, other functions and the store to achieve maximum sales growth and profit-ability.
• Contribute to the business development regionally using your specialist sales knowledge.
• Ensure the store is in excellent shape as new and fully and efficiently stocked with the four merchandising basics in place at all times and that the IKEA product range is presented in ways that inspire and satisfy customers.
• Ensure your team has all the correct knowledge about the product range in your department and the IKEA services so that they can share this with IKEA customers to improve their overall shopping experience.
• Understand the different IKEA sales and communication channels and IKEA know-how in order to make the best commercial use of this information for different customers.
• Take responsibility for your department goals and secure that your action plan ensures the country priorities for your Home Furnishing Business (HFB) are implemented in your store.
• You and your team actively sales steer to your department’s top-selling products, prioritised products (e.g. overstock/övertag) and IKEA service products in order to maximise sales and long-term profitability.
• You ensure the team have the right number of co-workers in the right place at the right time to ensure your co-workers are ready and available to meet our customers.

About the job

Reporting to the Customer Relations Manager, the Checkout Manager manage and supervise a team of cashiers with the Checkout Team Leaders to provide an easy-buying experience for all customers throughout the complete payment process and ensuring payments transactions are handled in an efficient, reliable and secure manner.

Your tasks will include:

• Manage a team of cashiers including recruitment, performance management, training and development and succession planning of the team.
• Ensure resource planned activities are met and monitoring and managing the flow of customers throughout the checkout to ensure customers’ satisfaction are met.
• Handling professionally all customers’ queries, complaints and perform service recovery if necessary.
• Being knowledgeable around customer shopping experience and analyse customer related and financial key performance indicators for business and functional improvements.
• Working with external and internal partners and coming up with solutions that support an efficient, safe and secure working environment and shopping experience.