Technical Service Engineer (Hotline)
Full-time
Fresh/Entry Level
1 month ago
Responsibilities: Provide after sales service support for key customers related residential PV and ESS systems through telephone and email to achieve good customer satisfaction Provides initial commissioning plans, as well as
Responsibilities:
- Provide after sales service support for key customers related residential PV and ESS systems through telephone and email to achieve good customer satisfaction
- Provides initial commissioning plans, as well as coordinates commissioning activities for successful delivery
- Support line manager to oversee residential PV and ESS systems support operations and handle escalation enquiries raised
- Conduct field services with team and service partners in pre-commissioning, commissioning, maintenance work, fault diagnosis and repairs
- Perform basic O&M by monitoring systems remotely and basic warranty work
- Conduct products testing fault diagnosis and repairs at workshop
- Track complex technical problems and coordinate with internal teams (technical and R&D team) to efficiently deliver high quality solutions to customers’ issues
- Continuously develop knowledge of all relevant products and services
- Communicate with the management, sales team and customers to support the business development
Job Requirement:
- Electrical Engineering, Renewable Engineering and or similar background
- Excellent communications skills (Written and Verbal) in English
- Excellent and professional telephone customer service skills
- Attention to detail and able to understand the big picture
- Strong problem-solving and analytical skills
- Strong organisation and time management skills handling multiple tasks at once
Perks & Benefits
- Allowance (travel stipends, transportation, etc.)
- Casual dress code
- Free snacks / Happy hours
- Regular team activities
- Medical insurance
- Personal leave
- Open culture
- Personal development opportunities
Sungrow, a global leader in renewable energy technology, has pioneered sustainable power solutions for over 27 years. As of June 2024, Sungrow has installed 605 GW of power electronic converters worldwide. The Company is recognized as the world's No. 1 on PV inverter shipments (S&P Global Commodity Insights) and the most bankable Asian energy storage company (BloombergNEF). Its innovations power clean energy projects in over 170 countries, supported by a network of 490 service outlets guaranteeing excellent customer experience. At Sungrow, we're committed to bridging to a sustainable future through cutting-edge technology and unparalleled service.
As a leader in innovation in the solar industry, Sungrow possesses a dynamic technical R&D team that represents 40% of the personnel in the Company. The Company has also invested in its own in-house testing center approved by SGS, CSA, and TÜV Rheinland. Sungrow has the world’s largest inverter factory, with a global annual production capacity of 330 GW, including 25 GW outside China, as well as 25 GW currently under construction.
Offering a wide range of solutions and services, Sungrow is committed to providing clean power for all and is steadfast in its efforts to become the global leader in clean power conversion technology. Learn more about Sungrow by visiting www.sungrowpower.com.
