Customer Service Specialist
Full-time
Fresh/Entry Level
Kuala Lumpur, Federal Territory of
11 hours ago
Play a key role in ensuring excellent patient and client satisfaction by assisting with inquiries, resolving issues, and providing information related to medical services, appointments, billing, and more. Supporting healthcar
Play a key role in ensuring excellent patient and client satisfaction by assisting with inquiries, resolving issues, and providing information related to medical services, appointments, billing, and more. Supporting healthcare professionals, and ensuring smooth operations within the medical practice and setting. You will be expected to communicate professionally, handle sensitive information with confidentiality, and provide efficient administrative support to patients, medical staff, and departments.
Job Responsibilities:
- Serve as the first point of contact for patients, visitors, and healthcare professionals in person, over the phone, or via email.
- Answer and address patient inquiries regarding services, procedures, and policies in a professional and compassionate manner.
- Schedule, reschedule, or cancel patient appointments, ensuring accurate data entry into the scheduling system.
- Process billing information accurately and assist in handling payments or setting up payment plans.
- Assist with filling out medical forms and ensuring proper documentation is available.
- Liaise between patients and healthcare providers to ensure effective communication, including relaying patient concerns, appointments, or messages.
- Perform clerical duties such as filing, scanning, and maintaining patient records and documentation.
- Assist in maintaining the front desk area and office supplies.
- Help maintain cleanliness and organization in the waiting area and patient exam rooms, ensuring a welcoming environment.
Job Qualifications:
- Excellent communication skills, both verbal and written, with the ability to communicate with patients, medical staff effectively.
- Strong problem-solving skills and the ability to handle sensitive or challenging situations with tact and professionalism.
- Ability to multitask, remain organized, and manage time effectively in a busy medical office environment.
- Attention to detail, especially when handling patient data and billing.
- High school diploma or equivalent required; further education in medical administration, healthcare, or customer service is a plus.
- Certification in medical office administration, customer service, or a related field is a plus but not required.
Perks & Benefits
- Incentives and yearly bonus.
- Yearly increment
- Personal leave
- Personal development opportunities
- Excellent working environment.
Located in one of the thriving and bustling commercial areas of Shah Alam, the state capital of Selangor, since its establishment, in 2019. By upholding the combined elements of traditional treatment and Australia’s regenerative therapy, our focus has continued to break new ground in delivering innovative therapies for undiagnosed pathologies, improving chronic conditions, reversing the aging process, to provide health and well-being awareness for individuals. While the fallout from Covid-19 will permanently reshape our world as it continues to unfold, change at this scale creates a new extension to different opportunities and challenges, especially the disruptive transformation in healthcare and medical innovation, it’s a post-pandemic era!
The company is well-prepared for the new norm after assessing the most appropriate design and restructuring for organizational needs and opportunities, at which the Symphony – Family Care Medical Centre is launched, bringing you better health and longevity. Our Mission and Vision Patient Health is Our Top Priority, along with the initial purpose of the company was founded Our team has actively collaborated with the best functional experts who leading medical technologies from around the world. to facilitate the development of integrating innovation in conventional treatment which with a long history and regenerative therapy