Total 4 job vacancies by Symphony Medical Familycare Centre Sdn Bhd

The Staff Nurse is responsible for delivering high-quality, compassionate patient care in a healthcare setting. They work as part of a multidisciplinary team to assess, plan, implement, and evaluate patient care. The Staff Nurse ensures that all clinical practices align with medical and ethical standards while maintaining patient safety and comfort.

Job Responsibilities:

1. Patient Care:

• Provide direct nursing care to patients in accordance with established care plans and clinical guidelines.
• Monitor patients' physical and emotional condition and document changes in their health status.
• Administer medications, treatments, and procedures as prescribed, ensuring proper dosage and timing.
• Assist with personal care activities such as dressing, and mobility for patients with varying levels of dependency.
• Provide post-operative care, including pain management, wound care, and assisting patients with recovery.
• Ensure patient confidentiality and follow PDPA guidelines.

1. Clinical Assessment:

• Perform initial assessments of patients’ medical, psychological, and social needs upon admission.
• Continually assess patient conditions, including vital signs, physical assessments, and lab results.
• Identify and report any changes in patients' health conditions to the medical team promptly.
• Collaborate with physicians and other healthcare professionals to develop and update care plans.

1. Documentation:

• Accurately document patient care, including assessments, interventions, and outcomes, in the Electronic Health Record (EHR) system.
• Ensure timely and comprehensive documentation of patient treatments, medications, and observations.

1. Collaboration and Communication:

• Work collaboratively with healthcare team members (doctors, allied health staff, and social workers) to provide comprehensive care.
• Communicate effectively with patients, families, and the healthcare team to ensure coordinated and patient-centered care.
• Educate patients and families on health management, post-discharge care, and lifestyle changes.

1. Infection Control and Safety:

• Adhere to infection control protocols and maintain a safe and sterile environment.
• Identify and report any safety hazards or potential risks to patient safety.

1. Professional Development:

• Participate in continuing education programs and training to stay updated on the latest nursing practices and medical advancements.
• Attend departmental meetings and contribute to quality improvement initiatives.
• Adhere to regulatory and ethical standards for nursing practice.

Job Qualifications:

• Diploma or Degree in Nursing (e.g., RN, BSN, or equivalent).
• Valid APC.
• Excellent clinical, critical thinking, and problem-solving skills.
• Strong communication and interpersonal skills, with the ability to work effectively with patients, families, and the healthcare team.
• Ability to work under pressure in a fast-paced environment.
• Compassionate, patient-centered approach to nursing care.
• Knowledge of medical protocols, infection control, and patient safety procedures.

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities
• Yearly increment and bonuses

Play a key role in ensuring excellent patient and client satisfaction by assisting with inquiries, resolving issues, and providing information related to medical services, appointments, billing, and more. Supporting healthcare professionals, and ensuring smooth operations within the medical practice and setting. You will be expected to communicate professionally, handle sensitive information with confidentiality, and provide efficient administrative support to patients, medical staff, and departments.

Job Responsibilities:

• Serve as the first point of contact for patients, visitors, and healthcare professionals in person, over the phone, or via email.
• Answer and address patient inquiries regarding services, procedures, and policies in a professional and compassionate manner.
• Schedule, reschedule, or cancel patient appointments, ensuring accurate data entry into the scheduling system.
• Process billing information accurately and assist in handling payments or setting up payment plans.
• Assist with filling out medical forms and ensuring proper documentation is available.
• Liaise between patients and healthcare providers to ensure effective communication, including relaying patient concerns, appointments, or messages.
• Perform clerical duties such as filing, scanning, and maintaining patient records and documentation.
• Assist in maintaining the front desk area and office supplies.
• Help maintain cleanliness and organization in the waiting area and patient exam rooms, ensuring a welcoming environment.

Job Qualifications:

• Excellent communication skills, both verbal and written, with the ability to communicate with patients, medical staff effectively.
• Strong problem-solving skills and the ability to handle sensitive or challenging situations with tact and professionalism.
• Ability to multitask, remain organized, and manage time effectively in a busy medical office environment.
• Attention to detail, especially when handling patient data and billing.
• High school diploma or equivalent required; further education in medical administration, healthcare, or customer service is a plus.
• Certification in medical office administration, customer service, or a related field is a plus but not required.

Perks & Benefits

• Incentives and yearly bonus.
• Yearly increment
• Personal leave
• Personal development opportunities
• Excellent working environment.

透過協助詢問、解決問題以及提供與醫療服務、預約、計費等相關的信息，在確保患者和客戶的卓越滿意度方面發揮關鍵作用。支援醫療保健專業人員，並確保醫療實踐和環境中的順利運作。您需要進行專業的溝通，保密地處理敏感訊息，並為患者、醫務人員和部門提供有效的行政支援。

工作職責：

• 作為患者、訪客和醫療保健專業人員親自、透過電話或電子郵件的第一個聯絡人。
• 以專業和富有同情心的方式回答和解決患者有關服務、程序和政策的詢問。
• 安排、重新安排或取消患者預約，確保數據準確輸入安排系統。
• 準確處理帳單資訊並協助處理付款或製定付款計劃。
• 協助填寫醫療表格並確保提供適當的文件。
• 患者和醫療保健提供者之間的聯絡，以確保有效的溝通，包括轉達患者的疑慮、預約或訊息。
• 履行文書職責，例如歸檔、掃描和維護病患記錄和文件。
• 協助維護前台區域及辦公用品。
• 協助維持等候區和病患檢查室的清潔和組織，確保營造溫馨的環境。

任職資格：

• 優秀的口頭及書面溝通能力，具備與病人、醫護人員有效溝通的能力。
• 強大的解決問題的能力以及機智和專業處理敏感或具有挑戰性的情況的能力。
• 能夠在繁忙的醫療辦公環境中同時處理多項任務、保持井井有條並有效管理時間。
• 注重細節，尤其是在處理患者數據和計費時。
• 需要高中文憑或同等學歷；接受醫療管理、醫療保健或客戶服務的進一步教育者優先。
• 擁有醫療辦公室管理、客戶服務或相關領域的認證者優先，但不是必要的。

津貼和福利

• 激勵措施和年度獎金。
• 每年增量
• 事假
• 個人發展機會
• 工作環境優良。

護理長負責在醫療保健環境中提供高品質、富有同情心的病患照護。他們作為多學科團隊的一部分，負責評估、計劃、實施和評估患者護理。護理長確保所有臨床實踐符合醫療和道德標準，同時保持病人的安全和舒適。

工作職責：

1. 病人照護：

• 根據既定的護理計劃和臨床指南為患者提供直接護理。
• 監測患者的身體和情緒狀況並記錄其健康狀況的變化。
• 依照規定進行藥物、治療和程序，確保正確的劑量和時間。
• 協助不同程度依賴的患者進行個人護理活動，例如穿衣和活動。
• 提供術後護理，包括疼痛管理、傷口護理和協助患者復原。
• 確保患者機密並遵循 PDPA 指南。

1. 臨床評估：

• 入院時對患者的醫療、心理和社會需求進行初步評估。
• 持續評估患者狀況，包括生命徵象、身體評估和實驗室結果。
• 發現患者健康狀況的任何變化，及時向醫療團隊報告。
• 與醫生和其他醫療保健專業人員合作制定和更新護理計劃。

1. 文件:

• 在電子健康記錄 (EHR) 系統中準確記錄患者護理，包括評估、幹預措施和結果。
• 確保及時、全面地記錄患者的治療、藥物和觀察結果。

1. 協作與溝通：

• 與醫療團隊成員（醫生、專職醫療人員和社會工作者）合作，提供全面的照護。
• 與患者、家屬和醫療團隊進行有效溝通，以確保協調一致且以患者為中心的照護。
• 對病人和家屬進行健康管理、出院後照護和生活方式改變的教育。

1. 感染控制和安全：

• 遵守感染控制協議並保持安全和無菌的環境。
• 識別並報告任何安全隱患或對病人安全的潛在風險。

1. 專業發展：

• 參加繼續教育計劃和培訓，以了解最新的護理實踐和醫療進步。
• 參加部門會議並為品質改進舉措做出貢獻。
• 遵守護理實務的監管和道德標準。

任職資格：

• 護理文憑或學位（例如，RN、BSN 或同等學歷）。
• 有效的 APC。
• 出色的臨床、批判性思維和解決問題的能力。
• 良好的溝通和人際交往能力，能夠與病人、家屬和醫療團隊有效合作。
• 能夠在快節奏的環境中承受壓力工作。
• 富有同情心、以病人為中心的照護方法。
• 了解醫療方案、感染控制和病人安全程序。

津貼和福利

• 事假
• 開放文化
• 個人發展機會
• 年度加薪及獎金