Cafe Hostess / Menu Promoter
Full-time
Fresh/Entry Level
1 week ago
job Responsibilities:Greet customers warmly as they arrive, creating a welcoming atmosphere and making them feel comfortable.Manage the waiting list, seat customers promptly, and coordinate with servers to ensure an efficient
job Responsibilities:
- Greet customers warmly as they arrive, creating a welcoming atmosphere and making them feel comfortable.
- Manage the waiting list, seat customers promptly, and coordinate with servers to ensure an efficient seating process.
- Handle customer inquiries and requests in a polite and timely manner, offering assistance where necessary.
- Actively promote the cafe’s menu, daily specials, and new items to customers.
- Provide information about seasonal offers, discounts, or promotions, ensuring customers are aware of any current deals.
- Ensure customers have a positive and enjoyable dining experience by checking in with them during their visit.
- Respond to customer inquiries about menu items, ingredients, allergens, or preparation methods with confidence and knowledge.
- Handle any concerns or complaints from guests promptly and professionally, ensuring that issues are resolved or escalated as needed.
- Take and manage reservations over the phone or through online booking systems.
- Ensure proper communication with customers regarding their reservation status, estimated wait times, and table availability.
- Maintain an organized system for managing the reservation book and ensure efficient seating of walk-in guests as well.
- Assist with the billing process, including checking in on the status of tables and coordinating with servers for final bills.
- Handle payment transactions efficiently, including processing cash, credit cards, or digital payments.
Job Qualifications:
- Previous experience as a hostess, server, or customer service role in a cafe, restaurant, or hospitality setting is preferred but not required.
- Experience in sales or promotions is a plus.
- Exceptional customer service skills with a friendly and outgoing personality.
- Strong communication and interpersonal skills to interact effectively with guests and team members.
- Ability to multitask, remain organized, and handle stressful situations with a calm and positive attitude.
- Basic knowledge of the cafe menu, including popular items, ingredients, and preparation techniques.
- Proficient in using reservation systems, point of sale (POS) systems, and handling payments.
Perks & Benefits
- Allowance (travel stipends, transportation, etc.)
- Medical Reimbursement
- Personal leave
- Open culture
- Personal development opportunities
Lynn's Catering is the industry responsible for providing speciality catering, cakes/bakery goodies, fullmoon packs, bbq party, stall concept, vegetarian, seminar packages, lunch and dinner buffet and other services to different clients for special events. We can satisfy all your needs with our experience in catering. Feel free to drop us a message or call us up with your requirements and we will do our best to serve you right!
Working Culture at TSL Catering • Collaborative Environment: We foster a team oriented culture that encourages collaboration and mutual support. • Passion for Excellence: Our team is driven by a shared passion for excellence, constantly raising the bar in the catering industry. • Innovation and Creativity: TSL Catering values creativity and innovation, welcoming fresh ideas to enhance our services. • Customer-Centric Approach: We prioritize customer satisfaction, ensuring our clients' needs are at the forefront of everything we do. Benefits of Working at TSL Catering • Competitive Compensation: Enjoy a competitive salary package that reflects your skills and contributions. • Professional Growth: TSL Catering invests in employees' professional development, offering opportunities for skill enhancement and career advancement. • Employee Wellness: We prioritize the well-being of our team, offering health and wellness programs to ensure a balanced work-life experience. • Unique Perks: Take advantage of exclusive perks, including discounts on catering services and special events. Promotion Opportunities at TSL Catering At TSL Catering, we believe in nurturing talent and providing clear pathways for career advancement. Our commitment to employee growth means that joining our team opens doors to exciting promotion opportunities, allowing you to climb the career ladder and achieve your professional goals. Join Us Today Embark on a fulfilling career with TSL Catering. Explore our current job vacancies, apply now, and discover the exciting career opportunities that await you. Join a team that values your passion for the catering industry and offers a platform for your career to flourish. Your journey with TSL Catering begins here!