Customer Service Executive - Based in Bangsar KL
Full-time
Junior Executive
Kuala Lumpur, Wilayah Persekutuan K
1 week ago
Job Highlights Specialised in Freight Forwarding & Logistics. Competitive Salary & Work benefit package. Less than 3 Mins Walking Distance from LRT Bank Rakyat Bangsar5. Friendly and Positive Working Environment.
Job Highlights
- Specialised in Freight Forwarding & Logistics.
- Competitive Salary & Work benefit package.
- Less than 3 Mins Walking Distance from LRT Bank Rakyat Bangsar5.
- Friendly and Positive Working Environment.
Job Responsibilities
- Responsible for coordinating shipments from overseas for air & ocean covering 3 branches.
- Coordinates with Sales department on the quotation required by customers and to check the validity of quotation prior to any shipment being moved.
- To provide solutions to client on the best way to handle their shipments and to meet clients satisfaction.
- Coordinate with Overseas agent on the shipment consolidation by Air & Ocean.
- To coordinate with Operations department to ensure clients shipments arrive and are delivered on time.
- To handle Cross Trade shipments in terms of invoicing and costing of job files.
- To ensure all emails of communication to clients and agents are replied daily and to not receive any reminders.
- To work with Operations department to ensure all SmartSheets are updated and information is correct at all times.
- Support the Sales Team in terms of quotation, SOP, customer relationship and any other matters related to sales support.
- To assist the Customer Service Manager in all task that is assigned.
- Ensure customer satisfaction in service.
Job Requirements
- Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Logistic/Transportation or equivalent.
- At least 1 to 3 Year(s) of working experience in the related field is required for this position.
- Required Skill(s): Communicative, Fast Learner, Goal Oriented, Listener, English Proficiency.
Perks & Benefits
- Personal development opportunities
Job Highlights
- Specialised in freight forwarding & logistics
- Competitive salary & work benefit package
- Outstanding career growth & development opportunities
- Positive working environment
We are the leading freight forwarding from Italy to Malaysia with a global network of 203 worldwide agents.
You will be part of a dynamic sales forces specialised in selling freight multimodal air/ocean transportation primarely from Europe/USA/Asia to Malaysia.
Industries you will be approaching : FMCG, Aerospace, Oil&Gas, F&B, Machinery.
Our inside sales will provide sales support in order to ensure your maximum performance in winning business.
Our efficient and professional operation & back office ensure the highest level of customer satisfaction/retention.
How will you optimize your career?
Here’s your opportunity to:
- Work alongside talented people in Forwarding, Enterprise IT, Finance, Marketing & Sales, Training Solutions, and more
- Serve our customers with dedication and integrity
- Join a company large enough to provide you continual opportunities to grow, and small enough to treat you like a family