Total 27 Senior Executive business management project planning job vacancies in Malaysia

Job Description

• Manage master schedules, project time lines and milestones; ensure planning of equipment tools, machinery, people resources (including contractors & subcontractors) are organized to meet project timing
• Work directly with project team member & subcontractor to achieve completion of the project on schedule, within budget & with quality workmanship that conforms to clients expectation & requirements
• Coordinate with other related internal departments to ensure goods are supplied on time & tracking status
• Provide weekly updates for all current and prospective projects to management
• Manage project during preconstruction process till project completion including billing & collection; pre-award activities include site surveys, feasibility reviews, subcontractor selection, coordination & submission of related documents to clients, ensure all work permits / requirements & project scope is confirmed with customer
• Responsible for tendering of projects, costing, quotations and meeting prospective clients
• Overall liaison person with product principals and customers

Job Requirements:

• Degree in Mechanical / Electrical Engineering or related discipline
• No less than 2-3 years working experience in related field (previous experience with loading dock equipment and material handling is beneficial)
• Good written and verbal communication and presentation skills, fluent in English, Bahasa and Mandarin/Chinese dialect
• Good communication skills, able to interact from plant operator, dock workers up to board room presentation
• Strong leadership skills, capable of planning, good organization skills, coordinating duties among members of workforce
• Possess good interpersonal skills; able to work independently and in a team
• Self-motivated, quick learner, positive attitude and able to work under tight schedule to meet deadlines
• Good selling, negotiation skills and sales result-oriented
• Able to multi-task and attention to details
• Possess own transport & willing to travel

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Fitness membership
• Dental insurance
• Vision insurance
• Paid training and development

Role & Responsibilities:

1. Contract Lifecycle Management: Work with the Contract Manager to manage the creation, ongoing maintenance, and review of all contracts with business principals, partners, vendors, and customers to mitigate risk and maximize value for the company.
2. Point of Contact and Negotiations: Act as the primary point of contact for all parties in matters related to contract management and negotiate favorable terms to fully describe the engagement, services, and delivery for the company.
3. Negotiation Strategies: Develop and execute negotiation strategies that minimize potential losses to the company while fostering win-win solutions.
4. Stakeholder Collaboration: Maintain continuous communication with business partners, internal sales teams, and relevant stakeholders about contractual issues to enhance relationships and decision-making.
5. Service and Performance Monitoring: Review the contractual performance of both parties to ensure compliance with terms, identify conflicts, and address changes or resolutions required during contract renewal.
6. Deadline and Deliverable Management: Maintain deadlines on deliverables and ensure timely follow-ups with relevant stakeholders to avoid delays in contract execution.
7. Regulatory Compliance and Documentation: Administer documentation, record-keeping, and risk reporting to management while ensuring adherence to organizational and regulatory standards.
8. Service Improvement: Demonstrate continuous commitment to service improvement by engaging relevant stakeholders and identifying opportunities for better contract management practices.

Requirements:

1. Qualifications: Bachelor’s degree in law or a related field.
2. Experience: Minimum 3 years of experience in IT technology contracting, including familiarity with Malaysian law and regulations, particularly around data confidentiality and privacy.
3. Skills:

• Excellent verbal and written communication skills, with the ability to explain complex terms clearly.
• Strong organizational and deadline management skills.
• Proficiency in applying organizational standards to develop efficient contract management processes.

Perks & Benefits

• Employee equity
• Nearby public transport
• Central location
• Medical insurance
• Personal leave
• Personal development opportunities

Position Overview:

The candidate will be responsible for overseeing all aspects of project planning, execution, and completion, ensuring that projects are delivered on time, within scope, and within budget. 

Key Responsibilities:

Reporting into the Chief Investment and Property Officer, this role responsible for but no limited to:

1. Project Planning and Execution:

• Develop comprehensive project plans, including timelines, milestones, and resource allocation.
• Coordinate with architects, engineers, contractors, and other stakeholders to ensure project alignment with goals and requirements.
• Monitor and track project progress, making adjustments as necessary to ensure successful completion.

2. Licensing and Permits:

• Identify and obtain all necessary licenses and permits for projects.
• Ensure compliance with local, state, and federal regulations and building codes.
• Liaise with government agencies, inspectors, and other regulatory bodies.

3. Budget and Cost Management:

• Prepare and manage project budgets, ensuring financial efficiency.
• Identify cost-saving opportunities and implement strategies to stay within budget.
• Approve expenditures and manage project financials.

4. Stakeholder Communication:

• Serve as the primary point of contact for all project stakeholders, including architects, engineers, contractors, team members, and senior management.
• Provide regular updates on project status, risks, and issues.
• Facilitate effective communication and collaboration among project team members.

5. Risk Management:

• Identify potential project risks and develop mitigation strategies.
• Monitor risk factors throughout the project lifecycle and implement contingency plans as needed.

6. Quality Assurance:

• Ensure all project deliverables meet quality standards and expectations.
• Conduct regular inspections and audits to maintain project quality.

Qualifications and Requirements:

• Bachelor’s degree in Engineering, Construction Management, Architecture, or a related field.
• Proven experience as a Project Manager and strong understanding of project management methodologies and tools.
• Ability to manage multiple projects simultaneously.
• Strong knowledge of construction processes, building codes, and regulatory requirements.
• Candidate must possess own transport and willing to travel.

Perks & Benefits

• Nearby public transport (MRT JLN IPOH)
• Casual dress code on Friday
• Regular team activities
• Staff & Family medical coverage
• Open culture
• Dental coverage
• Paid training and development

Oversee an organization’s sales objectives, initiatives and procedures. Required to set short and long- term sales strategies and evaluate effectiveness of on-going sales programs. Propose product or service to increase customer satisfaction and sales potential.

With the current company’s range of products, develop effective sales program to meet annual sales target and increase sales lead. This rely on extensive experience and business acumen to plan and execute effective methods to accomplish goals.

Lead and direct the work of a team of internal and external sales personnel. Also need to coach and guide team members towards the same direction set by the organization.

The successful candidate will report directly to management. A wide degree of creativity and sense of logic is expected.

Responsibilities:

• Achieve sales target set forth by the management
• Develop a strategic business plan to expand customer base by implementing sales initiatives and programs to capture new leads
• Motivate, train and set sales target for individual and product with the sales team
• Establish a strong sales team; internal and field personnel to work towards company’s objectives and policies
• Provides coaching, market trends and knowledge to sales team and other departments when necessary
• Contribute to team effort in accomplishing company’s overall objectives
• Meet existing and new customers to discuss their evolving needs, how they relate to your products and maintain good relationship with customers.
• Identify supply & demand, changing trends, economic indicators and competition especially sales program and new products in the market
• Maintain professional and technical knowledge relevant to work and self-enhancement by attending training and workshops
• Present sales volume, revenue and profit including forecasts to the management for existing and new products

Requirements:

• Possess at least a Diploma or Bachelor's Degree in Business Administration or related field.
• Experience working as a sales representative or sales manager of at least 5 years, consistently meeting or exceeding targets.
• Proficient in English, Bahasa Malaysia and Mandarin
• Excellent written and verbal communication skills
• Travel is required, thus flexibility is a must.
• Proven ability to drive the sales process from planning to closing
• Ability to lead and supervise a sales team by strong mentoring, coaching and people management skills
• Experience in customer relationship management
• Good business sense in same or similar industry expertise

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Fitness membership
• Dental insurance
• Vision insurance
• Paid training and development

• Develop and implement strategies to acquire new clients and expand existing accounts.
• Reach out to potential clients in target markets, focusing on recruitment and HR sectors.
• Conduct product demos and presentations to prospective clients.
• Build and maintain relationships with key stakeholders and clients.
• Meet and exceed sales targets and KPIs.

• Nearby public transport
• Central location
• Flexible working hours
• Personal leave
• Personal development opportunities

Required Work Experience for Senior Project Engineer:

1. Chemical Manufacturing Experience:

At least solid 5-7 years of experience in the chemical or petrochemical manufacturing industry.

Hands-on experience with chemical plant operations, process engineering, and plant equipment.

2. Project Management:

Proven track record in managing large-scale capital projects (e.g., plant expansions, upgrades, or new process installations).

Experience with budgeting, scheduling, and cost control for engineering projects.

3. Process Engineering:

In-depth knowledge of chemical process optimization, troubleshooting, and process flow improvements.

Strong ability to analyze and solve complex engineering problems related to manufacturing processes.

4. Equipment and Facility Design:

Experience with designing and commissioning chemical manufacturing plants or major plant equipment.

Proficiency with AutoCAD, SolidWorks, or other design tools for equipment layout and system designs.

5. Team Leadership and Collaboration:

Demonstrated leadership experience, including managing teams of engineers, contractors, and vendors.

Ability to work in a cross-functional team environment with departments like procurement, quality control, and production.

6. Regulatory Compliance:

Experience ensuring that all engineering activities meet environmental and safety regulations.

Familiarity with Hazard and Operability Study (HAZOP) and other risk management techniques in chemical plants.

7. Stakeholder Communication:

Strong communication and reporting skills to liaise with stakeholders, including senior management, contractors, and plant operators.

Ability to present technical details and project progress in clear and concise reports.

8. Continuous Improvement:

Experience leading continuous improvement initiatives within a manufacturing environment.

9. Construction and Commissioning:

Experience in overseeing construction, installation, and commissioning of chemical plant projects.

Knowledge of EPC (Engineering, Procurement, and Construction) contracts and project delivery.

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Free snacks / Happy hours
• Regular team activities
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Paid training and development

Senior Customer Success Management Executive (IT Industry)

KARUNA (SARAWAK) ENTERPRISE SDN. BHD.

Role Overview:

As a Senior Customer Success Executive at Karuna, you will play a pivotal role in building and

maintaining strong relationships with our clients, ensuring they derive maximum value from our

technology solutions. You will be responsible for driving customer retention, growth, and advocacy by

developing strategic account plans and engaging with key stakeholders within our customer

organizations.

Key Responsibilities:

Relationship Building:

Cultivate and sustain strong relationships with key stakeholders within customer organizations,

including executives, decision-makers, and end users, to ensure long-term satisfaction and partnership.

Strategic Account Management:

Develop and execute strategic account plans tailored to each customer's specific needs and goals, with

an emphasis on driving retention, growth, and advocacy within the tech space.

Onboarding and Training:

Lead the onboarding process for new customers, ensuring a seamless transition by providing in-depth

training on our technology products and services, and enabling customers to achieve their desired

outcomes.

Customer Engagement:

Regularly engage with customers to understand their evolving needs, identify opportunities for upselling

or cross-selling additional tech products or services, and address any concerns or challenges they may

face.

Primary Point of Contact:

Serve as the main point of contact for customer inquiries, concerns, or escalations, collaborating with

internal technical teams to quickly resolve issues and ensure customer satisfaction.

Customer Advocacy: Represent the voice of the customer within our organization, advocating for their

needs and priorities across all departments, and driving initiatives to enhance the overall customer

experience.

Feedback Analysis:

Collect and analyze feedback from customers on their experience with our technology solutions,

identifying trends and areas for improvement, and working with internal teams to drive product

enhancements or process optimizations.

Performance Monitoring:

Track and analyze key performance metrics related to customer success, such as customer

satisfaction scores, retention rates, and upsell/cross-sell opportunities, taking proactive measures to

ensure targets are met or exceeded.

Job Requirements:

Educational Background:

Bachelor’s degree in Business Administration, Marketing, IT or a related field is required.

Experience: Proven experience in a customer-facing role, such as customer success, account

management, or sales within the tech industry, with a strong track record of driving customer satisfaction

and retention.

Skills:

Strong interpersonal and communication skills, with the ability to build rapport, influence, and

collaborate effectively with both customers and internal technical teams.

Strategic Thinking: Demonstrated strategic thinking and problem-solving abilities, with a proactive and

solution-oriented approach to addressing customer needs and challenges.

Adaptability:

Ability to manage multiple priorities in a fast-paced, dynamic tech environment.

Technical Proficiency:

Familiarity with Customer Success software platforms and tools, as well as a solid understanding of

technology solutions and how they deliver value to customers.

Passion for Customer Success:

A deep commitment to customer advocacy and a passion for delivering exceptional customer

Perks & Benefits

• Casual dress code
• Company trips
• Personal leave
• Open culture
• Personal development opportunities
• Staff activities 
• Season Parking
• Panel Doctor

Senior Customer Success Management Executive (IT Industry)

KARUNA (SARAWAK) ENTERPRISE SDN. BHD.

Role Overview:

As a Senior Customer Success Executive at Karuna, you will play a pivotal role in building and

maintaining strong relationships with our clients, ensuring they derive maximum value from our

technology solutions. You will be responsible for driving customer retention, growth, and advocacy by

developing strategic account plans and engaging with key stakeholders within our customer

organizations.

Key Responsibilities:

Relationship Building:

Cultivate and sustain strong relationships with key stakeholders within customer organizations,

including executives, decision-makers, and end users, to ensure long-term satisfaction and partnership.

Strategic Account Management:

Develop and execute strategic account plans tailored to each customer's specific needs and goals, with

an emphasis on driving retention, growth, and advocacy within the tech space.

Onboarding and Training:

Lead the onboarding process for new customers, ensuring a seamless transition by providing in-depth

training on our technology products and services, and enabling customers to achieve their desired

outcomes.

Customer Engagement:

Regularly engage with customers to understand their evolving needs, identify opportunities for upselling

or cross-selling additional tech products or services, and address any concerns or challenges they may

face.

Primary Point of Contact:

Serve as the main point of contact for customer inquiries, concerns, or escalations, collaborating with

internal technical teams to quickly resolve issues and ensure customer satisfaction.

Customer Advocacy: Represent the voice of the customer within our organization, advocating for their

needs and priorities across all departments, and driving initiatives to enhance the overall customer

experience.

Feedback Analysis:

Collect and analyze feedback from customers on their experience with our technology solutions,

identifying trends and areas for improvement, and working with internal teams to drive product

enhancements or process optimizations.

Performance Monitoring:

Track and analyze key performance metrics related to customer success, such as customer

satisfaction scores, retention rates, and upsell/cross-sell opportunities, taking proactive measures to

ensure targets are met or exceeded.

Job Requirements:

Educational Background:

Bachelor’s degree in Business Administration, Marketing, IT or a related field is required.

Experience: Proven experience in a customer-facing role, such as customer success, account

management, or sales within the tech industry, with a strong track record of driving customer satisfaction

and retention.

Skills:

Strong interpersonal and communication skills, with the ability to build rapport, influence, and

collaborate effectively with both customers and internal technical teams.

Strategic Thinking: Demonstrated strategic thinking and problem-solving abilities, with a proactive and

solution-oriented approach to addressing customer needs and challenges.

Adaptability:

Ability to manage multiple priorities in a fast-paced, dynamic tech environment.

Technical Proficiency:

Familiarity with Customer Success software platforms and tools, as well as a solid understanding of

technology solutions and how they deliver value to customers.

Passion for Customer Success:

A deep commitment to customer advocacy and a passion for delivering exceptional customer

Perks & Benefits

• Casual dress code
• Company trips
• Personal leave
• Open culture
• Personal development opportunities
• Staff activities 
• Season Parking
• Panel Doctor

Job Description

We are a company with diversified interest. In line with our expansion, the following

positions are required on an urgent basis: Project Supervisor (Electrical), Kuala Lumpur

You will play an important role in:

• Plan resources for all site works
• Liaise and establish conductive working relationship with the Director/management
• -To organise and coordinate the works of the contractors
• To be successful in this role, you will need to have:
• Minimum 1 ~ 2 years working experience in this field
• Candidates with wireman certificate holder are preferable.
• Able to work under minimum supervision
• Ability to coordinate and interact with consultant, contractor, and sub-contractor
• Fresh graduates are welcome to apply

We offer attractive remuneration and fringe benefits. What are you waiting for? We shortlist a

lot of candidates who put that extra effort! You also can directly email resume to us at

aesbjobs@outlook.com or call (Miss Jane / Miss Emily) at 03 79812337 or 012 2151337

(Miss Jane). We will be in touch with you soon.

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

Job Responsibilities :

• Exceed sales targets with a focus on generating new business and developing existing customers
• Acquire new customers by cold calling, networking, and using various Social Media platforms
• Closing Sales Target set by company 
•  Identify plan and develop new business opportunities, strategies, sales, marketing ideas
• Create new leads and expand services into key markets
• Educating and providing professional consultations and recommendations to customers
• Develop relationships with key accounts and customers to drive the business forward
• Conducting business reviews to ensure client satisfaction
• Working closely with Pre-Sales and Technical team to progress key account
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status

Job Requirements :

• Hunter mentality, always hungry for new sales opportunities
• With Sales Experience in IT Field
• Prospecting & cold calling experience
• A driven personality and eager to explore new business opportunities
• Good communication & listening skills to understand a customer’s needs
• 2-3 Year Experience in Business Development or Sales
• Ability to speak and write good English is a must
• Forward thinking, open-minded confident and self-motivated

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Free snacks / Happy hours
• Regular team activities
• Personal development opportunities

Pre-Contract:

• Prepare detailed cost estimates, tender documentation, and bills of quantities.
• Support bid evaluations and assist in finalizing contracts with vendors and subcontractors.
• Develop and manage project budgets, ensuring cost-effectiveness.

Post-Contract:

• Monitor project costs and prepare financial reports, including claims and variation orders.
• Evaluate contractor claims and handle progress payment certification.

Pre-Contract:

• Prepare detailed cost estimates, tender documentation, and bills of quantities.
• Support bid evaluations and assist in finalizing contracts with vendors and subcontractors.
• Develop and manage project budgets, ensuring cost-effectiveness.

Post-Contract:

• Monitor project costs and prepare financial reports, including claims and variation orders.
• Evaluate contractor claims and handle progress payment certification.
• Manage final accounts and project close-out documentation.

Project Administration Responsibilities:

• Maintain project schedules, track progress, and report updates to stakeholders.
• Handle project-related documentation, including contracts, purchase orders, and meeting minutes.
• Coordinate with clients, contractors, and internal teams to ensure seamless communication.
• Organize project meetings and prepare detailed reports for management.
• Monitor compliance with safety standards, project specifications, and quality assurance requirements.

Any additional responsibilities/ tasks as delegated by the Management as needed.

Manage final accounts and project close-out documentation.

Project Administration Responsibilities:

• Maintain project schedules, track progress, and report updates to stakeholders.
• Handle project-related documentation, including contracts, purchase orders, and meeting minutes.
• Coordinate with clients, contractors, and internal teams to ensure seamless communication.
• Organize project meetings and prepare detailed reports for management.
• Monitor compliance with safety standards, project specifications, and quality assurance requirements.

Any additional responsibilities/ tasks as delegated by the Management as needed.

Perks & Benefits

• Personal development opportunities

Job Description :

• Implementing sales objectives and strategies for the company’s range of products and services in your responsible region/area.
• Formulate sales strategies in a defined regional territory and achieve annual sales target.
• Demonstrating and presenting products
• Establishing new business and maintaining existing customers
• Assist in tracking sales activities & enquiry status.
• Assist in compiling analyzing and presenting sales & marketing data to higher management for review.
• Support sales in developing and executive of marketing plan for the company’s sales & marketing activities.
• Assist in prospect canvassing for targeted list.
• Responsible for managing and servicing new and existing clients (corporate)
• Independently develop database of potential clients for sales expansion.
• Carry out various sales activities for higher sales achievement
• Improve Sales pipelines by maintaining good customer relationship
• Others duties as require by sales manager as directed from time to time.

Requirements :

• Fluent in English & Malay.
• Fresh graduates are welcome
• Self-motivated, Positive Attitude & Good Networking skills
• Must possess own transport
• 1- or 2-years working experience in Office Automation or IT industry is added advantage.

Benefit :

• Bonus pay-outs to all our performing employees
• An attractive basic + commission + allowances + incentive provided + Incentive Trip
• EPF & SOCSO
• Comprehensive training & support are given to new hires, we are providing product & soft skill training.
• Medical coverage
• Attractive salary
• Additional Commission provided for this position
• Transportation Allowance provided
• Handphone Allowance provided
• Long Service Appreciation to staff
• Five (5) working days a week

Perks & Benefits

• Employee equity
• Personal leave
• Personal development opportunities

Senior Customer Success Management Executive (IT Industry)

KARUNA (SARAWAK) ENTERPRISE SDN. BHD.

Role Overview:

As a Senior Customer Success Executive at Karuna, you will play a pivotal role in building and

maintaining strong relationships with our clients, ensuring they derive maximum value from our

technology solutions. You will be responsible for driving customer retention, growth, and advocacy by

developing strategic account plans and engaging with key stakeholders within our customer

organizations.

Key Responsibilities:

Relationship Building:

Cultivate and sustain strong relationships with key stakeholders within customer organizations,

including executives, decision-makers, and end users, to ensure long-term satisfaction and partnership.

Strategic Account Management:

Develop and execute strategic account plans tailored to each customer's specific needs and goals, with

an emphasis on driving retention, growth, and advocacy within the tech space.

Onboarding and Training:

Lead the onboarding process for new customers, ensuring a seamless transition by providing in-depth

training on our technology products and services, and enabling customers to achieve their desired

outcomes.

Customer Engagement:

Regularly engage with customers to understand their evolving needs, identify opportunities for upselling

or cross-selling additional tech products or services, and address any concerns or challenges they may

face.

Primary Point of Contact:

Serve as the main point of contact for customer inquiries, concerns, or escalations, collaborating with

internal technical teams to quickly resolve issues and ensure customer satisfaction.

Customer Advocacy: Represent the voice of the customer within our organization, advocating for their

needs and priorities across all departments, and driving initiatives to enhance the overall customer

experience.

Feedback Analysis:

Collect and analyze feedback from customers on their experience with our technology solutions,

identifying trends and areas for improvement, and working with internal teams to drive product

enhancements or process optimizations.

Performance Monitoring:

Track and analyze key performance metrics related to customer success, such as customer

satisfaction scores, retention rates, and upsell/cross-sell opportunities, taking proactive measures to

ensure targets are met or exceeded.

Job Requirements:

Educational Background:

Bachelor’s degree in Business Administration, Marketing, IT or a related field is required.

Experience: Proven experience in a customer-facing role, such as customer success, account

management, or sales within the tech industry, with a strong track record of driving customer satisfaction

and retention.

Skills:

Strong interpersonal and communication skills, with the ability to build rapport, influence, and

collaborate effectively with both customers and internal technical teams.

Strategic Thinking: Demonstrated strategic thinking and problem-solving abilities, with a proactive and

solution-oriented approach to addressing customer needs and challenges.

Adaptability:

Ability to manage multiple priorities in a fast-paced, dynamic tech environment.

Technical Proficiency:

Familiarity with Customer Success software platforms and tools, as well as a solid understanding of

technology solutions and how they deliver value to customers.

Passion for Customer Success:

A deep commitment to customer advocacy and a passion for delivering exceptional customer

Perks & Benefits

• Casual dress code
• Company trips
• Personal leave
• Open culture
• Personal development opportunities
• Staff activities 
• Season Parking
• Panel Doctor

Senior Customer Success Management Executive (IT Industry)

KARUNA (SARAWAK) ENTERPRISE SDN. BHD.

Role Overview:

As a Senior Customer Success Executive at Karuna, you will play a pivotal role in building and

maintaining strong relationships with our clients, ensuring they derive maximum value from our

technology solutions. You will be responsible for driving customer retention, growth, and advocacy by

developing strategic account plans and engaging with key stakeholders within our customer

organizations.

Key Responsibilities:

Relationship Building:

Cultivate and sustain strong relationships with key stakeholders within customer organizations,

including executives, decision-makers, and end users, to ensure long-term satisfaction and partnership.

Strategic Account Management:

Develop and execute strategic account plans tailored to each customer's specific needs and goals, with

an emphasis on driving retention, growth, and advocacy within the tech space.

Onboarding and Training:

Lead the onboarding process for new customers, ensuring a seamless transition by providing in-depth

training on our technology products and services, and enabling customers to achieve their desired

outcomes.

Customer Engagement:

Regularly engage with customers to understand their evolving needs, identify opportunities for upselling

or cross-selling additional tech products or services, and address any concerns or challenges they may

face.

Primary Point of Contact:

Serve as the main point of contact for customer inquiries, concerns, or escalations, collaborating with

internal technical teams to quickly resolve issues and ensure customer satisfaction.

Customer Advocacy: Represent the voice of the customer within our organization, advocating for their

needs and priorities across all departments, and driving initiatives to enhance the overall customer

experience.

Feedback Analysis:

Collect and analyze feedback from customers on their experience with our technology solutions,

identifying trends and areas for improvement, and working with internal teams to drive product

enhancements or process optimizations.

Performance Monitoring:

Track and analyze key performance metrics related to customer success, such as customer

satisfaction scores, retention rates, and upsell/cross-sell opportunities, taking proactive measures to

ensure targets are met or exceeded.

Job Requirements:

Educational Background:

Bachelor’s degree in Business Administration, Marketing, IT or a related field is required.

Experience: Proven experience in a customer-facing role, such as customer success, account

management, or sales within the tech industry, with a strong track record of driving customer satisfaction

and retention.

Skills:

Strong interpersonal and communication skills, with the ability to build rapport, influence, and

collaborate effectively with both customers and internal technical teams.

Strategic Thinking: Demonstrated strategic thinking and problem-solving abilities, with a proactive and

solution-oriented approach to addressing customer needs and challenges.

Adaptability:

Ability to manage multiple priorities in a fast-paced, dynamic tech environment.

Technical Proficiency:

Familiarity with Customer Success software platforms and tools, as well as a solid understanding of

technology solutions and how they deliver value to customers.

Passion for Customer Success:

A deep commitment to customer advocacy and a passion for delivering exceptional customer

Perks & Benefits

• Casual dress code
• Company trips
• Personal leave
• Open culture
• Personal development opportunities
• Staff activities 
• Season Parking
• Panel Doctor

Senior Customer Success Management Executive (IT Industry)

KARUNA (SARAWAK) ENTERPRISE SDN. BHD.

Role Overview:

As a Senior Customer Success Executive at Karuna, you will play a pivotal role in building and

maintaining strong relationships with our clients, ensuring they derive maximum value from our

technology solutions. You will be responsible for driving customer retention, growth, and advocacy by

developing strategic account plans and engaging with key stakeholders within our customer

organizations.

Key Responsibilities:

Relationship Building:

Cultivate and sustain strong relationships with key stakeholders within customer organizations,

including executives, decision-makers, and end users, to ensure long-term satisfaction and partnership.

Strategic Account Management:

Develop and execute strategic account plans tailored to each customer's specific needs and goals, with

an emphasis on driving retention, growth, and advocacy within the tech space.

Onboarding and Training:

Lead the onboarding process for new customers, ensuring a seamless transition by providing in-depth

training on our technology products and services, and enabling customers to achieve their desired

outcomes.

Customer Engagement:

Regularly engage with customers to understand their evolving needs, identify opportunities for upselling

or cross-selling additional tech products or services, and address any concerns or challenges they may

face.

Primary Point of Contact:

Serve as the main point of contact for customer inquiries, concerns, or escalations, collaborating with

internal technical teams to quickly resolve issues and ensure customer satisfaction.

Customer Advocacy: Represent the voice of the customer within our organization, advocating for their

needs and priorities across all departments, and driving initiatives to enhance the overall customer

experience.

Feedback Analysis:

Collect and analyze feedback from customers on their experience with our technology solutions,

identifying trends and areas for improvement, and working with internal teams to drive product

enhancements or process optimizations.

Performance Monitoring:

Track and analyze key performance metrics related to customer success, such as customer

satisfaction scores, retention rates, and upsell/cross-sell opportunities, taking proactive measures to

ensure targets are met or exceeded.

Job Requirements:

Educational Background:

Bachelor’s degree in Business Administration, Marketing, IT or a related field is required.

Experience: Proven experience in a customer-facing role, such as customer success, account

management, or sales within the tech industry, with a strong track record of driving customer satisfaction

and retention.

Skills:

Strong interpersonal and communication skills, with the ability to build rapport, influence, and

collaborate effectively with both customers and internal technical teams.

Strategic Thinking: Demonstrated strategic thinking and problem-solving abilities, with a proactive and

solution-oriented approach to addressing customer needs and challenges.

Adaptability:

Ability to manage multiple priorities in a fast-paced, dynamic tech environment.

Technical Proficiency:

Familiarity with Customer Success software platforms and tools, as well as a solid understanding of

technology solutions and how they deliver value to customers.

Passion for Customer Success:

A deep commitment to customer advocacy and a passion for delivering exceptional customer

Perks & Benefits

• Casual dress code
• Company trips
• Personal leave
• Open culture
• Personal development opportunities
• Staff activities 
• Season Parking
• Panel Doctor

Operational Management:

• Oversee the daily operations of the business centre, ensuring smooth functionality of all facilities.
• Manage office spaces, meeting rooms, and co-working areas to meet diverse client requirements.
• Ensure compliance with health, safety, and regulatory standards.

Client Relationship Management:

• Serve as the primary point of contact for tenants and clients.
• Address client inquiries and concerns promptly and professionally.
• Build and maintain strong relationships to enhance client satisfaction and retention.

Sales and Marketing:

• Develop and implement strategies to attract new clients and retain existing ones.
• Promote the business centre through marketing initiatives and networking events.
• Negotiate contracts, pricing, and lease agreements with potential clients.
• Handle tenancy and contract renewals effectively.

Financial Management:

• Prepare and manage the centre’s budget to ensure cost efficiency.
• Monitor financial performance, including revenue, expenses, and profitability.
• Generate regular financial and operational reports for senior management.
• Manage rental collection processes efficiently.

Team Leadership:

• Recruit, train, and supervise staff to maintain high service standards.
• Conduct performance reviews and provide ongoing coaching and professional development.
• Foster a positive work environment to motivate and engage team members.

Facility Management:

• Oversee the maintenance, cleanliness, and overall presentation of the facility.
• Coordinate with external vendors and service providers as necessary.
• Ensure the functionality of technology and equipment to support business operations.

Education and Experience:

• Bachelor’s degree in Business Administration, Management, or a related field.
• Minimum of 3–5 years of experience in facility or business centre management.
• Experience in sales, marketing, or customer service is a strong advantage.

Skills:

• Strong leadership and people management abilities.
• Excellent communication and interpersonal skills.
• Proficiency in financial and operational management.
• Strong problem-solving and decision-making capabilities.
• Familiarity with CRM and property management is a plus

Perks & Benefits

• Nearby public transport
• Central location
• Regular team activities
• Medical insurance
• Open culture

We are seeking a dynamic and results-oriented Sales / Business Development Executive to join our

team specializing in printing labels. The ideal candidate will have a strong background in sales,

excellent communication skills, and a deep understanding of the printing label industry. This role

involves identifying and pursuing new business opportunities, maintaining and nurturing client

relationships, and achieving sales targets.

Working 5 days in a week

Company phone + Sim

Basic + Car Allowance+ Petrol Allowance+ Commission = can up to RM4k– 8K

**We also encourage fresh graduates who are willing to grow with us

Key Responsibilities:

• You will need generate leads through various channels, including online research, cold calls, networking events, and referrals.
• Identify and research potential clients in the target market
• Prepare and deliver persuasive sales presentations to potential clients, showcasing our label printing capabilities.
• Build and maintain strong, long-lasting relationships with existing clients.
• Provide product knowledge and technical information to clients, helping them understand our offerings.
• Understand clients needs and requirements, offering tailored solutions and ensuring client satisfaction.
• Regularly follow up with clients to address inquiries, resolve issues, and upsell additional products and services.

Qualifications / Requirement:

• Bachelors degree in Business, Marketing, or a related field is preferred.
• Proven experience in sales, preferably in the printing or labeling industry.
• Strong communication and interpersonal skills.
• Excellent negotiation and closing skills.
• Ability to work independently and as part of a team.
• Knowledge of printing processes, label materials, and industry trends is a plus.
• A valid driver license and access to transportation may be required for client visits.
• Able to communicate is Chinese.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Personal leave
• Open culture

角色和職責：

1. 合約生命週期管理：與合約經理合作，管理與業務負責人、合作夥伴、供應商和客戶的所有合約的創建、持續維護和審查，以降低風險並最大化公司價值。
2. 聯絡點和談判：作為所有各方在合約管理相關事宜上的主要聯絡點，並談判有利的條款，以充分描述公司的參與、服務和交付。
3. 談判策略：制定並執行談判策略，最大限度地減少公司的潛在損失，同時促進雙贏的解決方案。
4. 利害關係人協作：與業務合作夥伴、內部銷售團隊和相關利害關係人就合約問題保持持續溝通，以加強關係和決策。
5. 服務與績效監控：審查雙方的合約履行情況，以確保遵守條款、識別衝突並解決合約續約期間所需的變更或解決方案。
6. 截止日期和可交付成果管理：維持可交付成果的截止日期，並確保及時跟進相關利益相關者，以避免合約執行的延誤。
7. 監管合規性和文件記錄：管理文件、記錄保存和向管理層報告風險，同時確保遵守組織和監管標準。
8. 服務改進：透過讓相關利害關係人參與並確定更好的合約管理實踐的機會，展示對服務改進的持續承諾。

要求：

1. 資格：法律或相關領域的學士學位。
2. 經驗：至少 3 年 IT 技術承包經驗，包括熟悉馬來西亞法律和法規，特別是在資料機密性和隱私方面。
3. 技能：

• 優秀的口頭和書面溝通能力，能夠清楚地解釋複雜的術語。
• 強大的組織和期限管理能力。
• 熟練應用組織標準來發展有效的合約管理流程。

津貼和福利

• 員工股權
• 附近的公共交通
• 中心位置
• 醫療保險
• 事假
• 個人發展機會

職位概況：

候選人將負責監督專案規劃、執行和完成的各個方面，確保專案在預算範圍內按時交付。

主要職責：

該職位向首席投資和房地產官匯報，負責但不限於：

1. 專案規劃與執行：

• 制定全面的專案計劃，包括時間表、里程碑和資源分配。
• 與建築師、工程師、承包商和其他利害關係人協調，確保專案符合目標和要求。
• 監控和追蹤專案進度，根據需要進行調整以確保成功完成。

2. 許可和許可：

• 確定並獲得專案所需的所有許可證和許可證。
• 確保遵守地方、州和聯邦法規以及建築規範。
• 與政府機構、檢查員和其他監管機構聯絡。

3. 預算與成本管理：

• 準備和管理專案預算，確保財務效率。
• 確定節省成本的機會並實施策略以保持在預算範圍內。
• 批准支出並管理專案財務。

4. 利害關係人溝通：

• 作為所有專案利害關係人（包括建築師、工程師、承包商、團隊成員和高階管理層）的主要聯絡人。
• 定期更新專案狀態、風險和問題。
• 促進專案團隊成員之間的有效溝通和協作。

5. 風險管理：

• 識別潛在的專案風險並制定緩解策略。
• 監控整個專案生命週期的風險因素並根據需要實施應急計劃。

6、品質保證：

• 確保所有專案可交付成果符合品質標準和期望。
• 定期進行檢查和審核，以保持專案品質。

資格及要求：

• 工程、施工管理、建築或相關領域的學士學位。
• 擁有豐富的專案經理經驗，並對專案管理方法和工具有深入的了解。
• 能夠同時管理多個專案。
• 對施工流程、建築規範和監管要求有豐富的了解。
• 候選人必須擁有自己的交通工具並願意出行。

津貼和福利

• 附近的公共交通（MRT JLN IPOH）
• 週五休閒著裝要求
• 定期團隊活動
• 員工及家庭醫療保險
• 開放文化
• 牙科保險
• 有薪培訓和發展

資深專案工程師所需工作經驗：

1. 化學品製造經驗：

在化學或石化製造業擁有至少 5-7 年的豐富經驗。

擁有化工廠運作、製程工程和工廠設備的實務經驗。

2、專案管理：

在管理大型資本項目（例如工廠擴建、升級或新製程安裝）方面擁有良好的記錄。

擁有工程專案預算、日程安排和成本控制方面的經驗。

3. 工藝工程：

深入了解化學製程優化、故障排除和製程流程改進。

具有較強的分析和解決與製造流程相關的複雜工程問題的能力。

4、設備設施設計：

具有設計和調試化學製造工廠或主要工廠設備的經驗。

熟練使用 AutoCAD、SolidWorks 或其他設計工具進行設備佈局和系統設計。

5. 團隊領導與協作：

具有領導經驗，包括管理工程師、承包商和供應商團隊。

能夠在與採購、品質控制和生產等部門的跨職能團隊環境中工作。

6. 監理合規性：

確保所有工程活動符合環境和安全法規的經驗。

熟悉化工廠的危險和可操作性研究 (HAZOP) 以及其他風險管理技術。

7. 利害關係人溝通：

具有與利害關係人（包括高階管理層、承包商和工廠營運商）聯絡的強大溝通和報告能力。

能夠以清晰簡潔的報告呈現技術細節與專案進度。

8. 持續改進：

體驗在製造環境中領導持續改善計劃。

九、施工及調試：

具有監督化工廠專案的建設、安裝和調試的經驗。

了解 EPC（工程、採購和施工）合約和專案交付。

津貼和福利

• 員工股權
• 佣金和獎金
• 津貼（旅費、交通費等）
• 免費小吃/歡樂時光
• 定期團隊活動
• 醫療保險
• 事假
• 開放文化
• 個人發展機會
• 有薪培訓和發展

營運管理:

• 監督商務中心的日常運營，確保所有設施順利運作。
• 管理辦公空間、會議室和共享辦公區域，以滿足不同的客戶需求。
• 確保遵守健康、安全和監管標準。

客戶關係管理：

• 作為租戶和客戶的主要聯絡人。
• 及時、專業地解決客戶的詢問和疑慮。
• 建立並維持牢固的關係，以提高客戶滿意度和保留率。

銷售和行銷：

• 制定並實施策略以吸引新客戶並留住現有客戶。
• 透過行銷活動和社交活動推廣商務中心。
• 與潛在客戶談判合約、定價和租賃協議。
• 有效處理租賃和合約續約。

財務管理：

• 準備和管理中心的預算以確保成本效率。
• 監控財務績效，包括收入、支出和獲利能力。
• 為高階管理層產生定期財務和營運報告。
• 有效管理租金收取流程。

團隊領導：

• 招募、培訓和監督員工以維持高服務標準。
• 進行績效評估並提供持續的指導和專業發展。
• 營造一個積極的工作環境，以激勵和吸引團隊成員。

設施管理：

• 監督設施的維護、清潔和整體展示。
• 必要時與外部供應商和服務提供者進行協調。
• 確保技術和設備的功能支援業務運作。

教育背景與經驗：

• 工商管理、管理或相關領域的學士學位。
• 至少 3-5 年設施或商務中心管理經驗。
• 銷售、行銷或客戶服務經驗是一個強大的優勢。

技能：

• 強大的領導和人員管理能力。
• 優秀的溝通和人際交往能力。
• 精通財務和營運管理。
• 較強的解決問題和決策能力。
• 熟悉 CRM 和物業管理者優先

津貼和福利

• 附近的公共交通
• 中心位置
• 定期團隊活動
• 醫療保險
• 開放文化

工作職責：

• 超越銷售目標，專注於創造新業務和發展現有客戶
• 透過推銷電話、網路和使用各種社群媒體平台來獲取新客戶
• 本公司設定的期末銷售目標
• 確定計劃並開發新的商機、策略、銷售、行銷概念
• 創造新的銷售線索並將服務擴展到關鍵市場
• 向客戶提供教育和專業諮詢和建議
• 發展與大客戶和客戶的關係以推動業務發展
• 進行業務審查以確保客戶滿意度
• 與售前和技術團隊密切合作，推動大客戶的發展
• 預測和追蹤關鍵客戶指標（例如季度銷售結果和年度預測）
• 準備帳戶狀態報告

職位要求：

• 獵人心態，永遠渴望新的銷售機會
• 具IT領域銷售經驗
• 勘探和推銷電話體驗
• 個性開朗，渴望探索新的商機
• 良好的溝通與傾聽能力，了解客戶的需求
• 2-3 年業務開發或銷售經驗
• 必須具備良好的英語口說和寫作能力
• 思想超前、思想開放、自信、上進

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近的公共交通
• 免費小吃/歡樂時光
• 定期團隊活動
• 個人發展機會

預合約：

• 準備詳細的成本估算、招標文件和工程量清單。
• 支持投標評估並協助與供應商和分包商敲定合約。
• 制定和管理專案預算，確保成本效益。

合約後：

• 監控專案成本並準備財務報告，包括索賠和變更單。
• 評估承包商索賠並處理進度付款認證。

預合約：

• 準備詳細的成本估算、招標文件和工程量清單。
• 支持投標評估並協助與供應商和分包商敲定合約。
• 制定和管理專案預算，確保成本效益。

合約後：

• 監控專案成本並準備財務報告，包括索賠和變更單。
• 評估承包商索賠並處理進度付款認證。
• 管理最終帳目和項目收尾文件。

專案管理職責：

• 維護專案計劃、追蹤進度並向利害關係人報告更新。
• 處理與專案相關的文檔，包括合約、採購訂單和會議記錄。
• 與客戶、承包商和內部團隊協調，確保無縫溝通。
• 組織專案會議並為管理層準備詳細的報告。
• 監控安全標準、專案規範和品質保證要求的遵守情況。

管理層根據需要委派的任何其他職責/任務。

管理最終帳目和項目收尾文件。

專案管理職責：

• 維護專案計劃、追蹤進度並向利害關係人報告更新。
• 處理與專案相關的文檔，包括合約、採購訂單和會議記錄。
• 與客戶、承包商和內部團隊協調，確保無縫溝通。
• 組織專案會議並為管理層準備詳細的報告。
• 監控安全標準、專案規範和品質保證要求的遵守情況。

管理層根據需要委派的任何其他職責/任務。

津貼和福利

• 個人發展機會

職位描述：

• 負責監督和協調專案現場的各個方面，處理專案報告以及從開始到完成。
• 該角色涉及施工階段，以確保專案在 BQ 範圍內進行，並且材料和設備符合合約規範。
• 與客戶、顧問工程師、QS 和其他利害關係人密切合作，交付符合公司標準和目標的高品質開發專案。

主要職責：

• 擅長使用 Microsoft Office 進行工作
• 擅長Autocad繪圖
• 準備工程圖和材料以供審批
• 向專案團隊提供工程量統計和總結報告
• 與管理層和專案團隊舉行啟動會議
• 更新物料交付以確保數量在預計數量之內
• 追蹤專案進度，根據需要調整計劃以實現目標
• 進度索賠提交，聯絡客戶端以驗證索賠百分比
• 處理額外工作/VO 索賠的 BQ 並提交給客戶
• 專案竣工圖、操作手冊提交。

要求：

• M & E 或 QS 相關領域的學位
• 在專案合約職位上擁有豐富的經驗
• 對機電合約細節和法規有豐富的了解
• 優秀的領導能力和溝通能力
• 所需語言：國語、英語和中文

Job Brief:

The Senior Analyst of Planning & Performance Management provides supporting roles for engaging and coordinating across functions and levels in the capacity of Business Planning and Performance Management within MRANTI and external stakeholders, i.e. MOSTI, MOF and other ministries as and when required. This includes supporting functions in the strategic planning process; review of strategic partnership; evaluating business opportunities; providing insight and direction in new market development; preparing strategic reports, recommendations and presentations; and gathering market and competitive intelligence.

Job Responsibilities:

• Strategic Orientation – Support the generation of a strategic plan that integrates numerous business issues, functions and resources for effective action. Identify potential strategic partners, alliances and relationships to expand core product lines or bring new product lines to the organisation.
• Communication – Develop, communicate, & support implementation & execution of business development growth strategies & processes to meet both market share & revenue goals. Communicate the Business Development strategy to CEO and Senior Management.
• Market Knowledge – Develop & grow business relationships in all market segments vital to the success of the Company. Able to anticipate, to capitalise on and possibly drive changes in the market.
• Result Orientation – Liaise with members of staff to ensure top level client experience in all cases of client interactions from follow up to delivery and needs assessment.
• Collaboration & Influence – Build and strengthen networks and relationships with key stakeholders such as ministries, government agencies, industry players and private companies across various sectors.
• People and Organisation Development – Identify and develop resources relevant to business development and sales goals. Oversee the organisational effectiveness, transformation execution management, and leadership development of the organisation towards improving the core competency of the company.

Job Requirements:

• Candidate must have a Bachelor’s degree in Business Administration, Business Information System, Finance and other relevant disciplines that is equivalent.
• Possesses a minimum of 6 to 8 years of professional work experience in Strategic Planning and Performance Management.
• Well versed with Strategic and Business Planning tools or methodology, i.e. Strategy Map.
• Possesses the experience and knowledge in the following:

1. Understanding of the technology and innovation ecosystem.
2. Designing and executing Performance Management and Reporting framework.
3. Google Suite applications and MS Office (Excel and PowerPoint).

• Ability to work with recent technological applications relating to daily tasks.