Total 24 cash management officer job vacancies in kuala lumpur federal territory of kuala lumpur

Job Description

• Receiving visitors and guests by greeting, welcoming, directing them appropriately.
• Answering and transferring calls to respective department/staff if necessary.
• Perform administrative and clerical tasks such as document preparation, handling incoming and outgoing correspondence.
• Maintaining office/pantry’s supplies/inventory and restock in advance.
• Liaise with suppliers/vendors and building management for any related issues.
• Maintaining office cleanliness, tidiness and safety precautions are in order.
• Manage schedule and tidiness of meeting room.
• Handling corporate meals such as contact suppliers, ordering, receiving and etc.
• Ad-hoc task assigned by superior.

Requirement:

• At least with diploma certification.
• Fresh graduates are welcome.
• Proficiency in MS Office (Excel, Word, and PowerPoint, in particular).
• Observant and alert to detail.
• Proficiency in English, Mandarin, and Bahasa Malaysia with listening, speaking, reading, and writing.
• Preferred applicant who can communicate in Mandarin to effectively communicate with Mandarin-speaking clients.

Job Info:

• Position is available at Federal Territory of Kuala Lumpur (Menara Perak).
• Operation hours from Monday to Friday, 8 am to 5 pm.
• We offer attractive benefit perks to the successful candidates.

Details of Benefits:

Health Insurance - All confirmed employees are covered under the Company’s Medical and Life Benefits. The coverages are based on the number of years of service in the Company.

Dental Insurance - All confirmed employees are covered under the Company’s Group Dental Benefits. The coverages are based on the number of years of service in the Company.

Corporate Meals - The Company will provide daily free breakfast and luncheon for all its employees.

Corporate Events - The Company will host periodic gatherings and team-building events in appreciation of employees’ team effort.

Corporate Training - All confirmed employees will get the opportunity to attend corporate training to enhance their skills set and ensure their professional development.

Health Screening - All confirmed employees who have served the Company for a period are covered under the Company’s Health Screening Corporate Packages annually as a preventive health measure.

Vision Benefit - All confirmed employees who have served the Company for a period are covered under the Company’s Vision Benefits – Prescription Eyeglasses packages.

Culture and Values:

Company's Employee Value Proposition

We foster an environment that promotes teamwork and collaboration to enhance our client experience in providing them the best investment insurance solutions.

We Value Collaboration

Promoting teamwork, open communication and cooperation across the organization.

We Value Customer Service Focus

Prioritizing the needs of clients and striving to exceed their expectations.

Why join us?

We are Global operations company and support world-class customer services.

We value our People, and open for diversity and equal employment opportunities.

Do come and join us!

Perks & Benefits

• Regular team activities
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Dental insurance
• Vision insurance
• Paid training and development

• Review, draft, and negotiate a wide range of agreements, including but not limited to financial & investment agreements, supplier contracts, and service agreements.
• Advise on legal and shariah matters related to capital market regulations, compliance, and licensing requirements.
• Provide legal support and guidance to various departments within the organization,
• Conduct legal research and stay updated on industry developments, regulatory changes, and best practices.
• Assist in resolving legal disputes, claims, and other matters as they arise.
• Collaborate with external legal counsel and other stakeholders as necessary.
• Assist in the development and implementation of company policies and procedures to ensure compliance with applicable laws and regulations.
• Support other legal initiatives and projects as assigned by senior management.

Perks & Benefits

• Commission and bonus
• EPF, SOCSO, EIS
• Annual Leave
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Regular hours
• Medical and Dental insurance

職位描述

• 透過問候、歡迎、適當引導來接待訪客和客人。
• 如有需要，接聽電話並將其轉接到相應部門/員工。
• 執行行政和文書任務，例如文件準備、處理傳入和傳出的信件。
• 維護辦公室/食品儲藏室的用品/庫存並提前補充庫存。
• 就任何相關問題與供應商/供應商和建築管理人員聯絡。
• 保持辦公室清潔、整潔，並做好安全預防措施。
• 管理會議室的日程安排和整潔。
• 處理公司餐食如聯絡供應商、訂購、收貨等。
• 上級臨時指派的任務。

要求：

• 至少有文憑認證。
• 歡迎應屆畢業生。
• 熟練使用 MS Office（尤其是 Excel、Word 和 PowerPoint）。
• 善於觀察，對細節保持警覺。
• 精通英語、國語和馬來語，具備聽、說、讀、寫能力。
• 能用國語溝通的優先申請人，以便與國語客戶有效溝通。

職位資訊：

• 職缺地點為吉隆坡聯邦直轄區（Menara Perak）。
• 營業時間為週一至週五，上午 8 點至下午 5 點。
• 我們為成功的候選人提供有吸引力的福利待遇。

福利詳情：

健康保險- 所有確認的員工均享有公司的醫療和人壽福利。保險範圍是基於在公司的服務年資。

牙科保險- 所有已確認的員工均享有公司的團體牙科福利。保險範圍是基於在公司的服務年資。

公司餐- 公司將為所有員工提供每日免費早餐和午餐。

公司活動－公司將定期舉辦聚會和團隊建立活動，以表彰員工的團隊努力。

企業培訓－所有確認的員工將有機會參加企業培訓，以提高他們的技能並確保他們的專業發展。

健康檢查- 所有已在公司服務一段時間的已確認員工每年都會參加公司的健康檢查企業套餐，作為預防性健康措施。

視力福利- 所有已為公司服務一段時間的確認員工均享受公司視力福利 - 處方眼鏡套餐。

文化與價值觀：

公司的員工價值主張

我們創造一個促進團隊合作和協作的環境，以增強客戶體驗，為他們提供最佳的投資保險解決方案。

我們重視合作

促進整個組織的團隊合作、開放的溝通與合作。

我們重視客戶服務

優先考慮客戶的需求並努力超越他們的期望。

為什麼加入我們？

我們是一家全球營運公司，支援世界級的客戶服務。

我們重視我們的員工，並對多元化和平等的就業機會持開放態度。

快來加入我們吧！

津貼和福利

• 定期團隊活動
• 醫療保險
• 事假
• 開放文化
• 個人發展機會
• 牙科保險
• 視力保險
• 有薪培訓和發展

• 審查、起草和談判各種協議，包括但不限於金融和投資協議、供應商合約和服務協議。
• 就與資本市場監管、合規性和許可要求相關的法律和伊斯蘭教法事宜提供建議。
• 為組織內各部門提供法律支援與指導，
• 進行法律研究並隨時了解產業發展、監管變化和最佳實踐。
• 協助解決出現的法律糾紛、索賠和其他問題。
• 必要時與外部法律顧問和其他利害關係人合作。
• 協助制定和實施公司政策和程序，以確保遵守適用的法律和法規。
• 支持高階管理層指定的其他法律措施和專案。

津貼和福利

• 佣金和獎金
• EPF、SOCSO、EIS
• 年假
• 津貼（旅費、交通費等）
• 附近的公共交通
• 正常營業時間
• 醫療和牙科保險

Key Responsibilities

1. Tour Planning & Coordination
   • Develop and arrange comprehensive travel itineraries, including flights, accommodations, transfers, tours, and activities.
   • Coordinate with various service providers, including hotels, transport companies, and local tour guides, to secure bookings and ensure smooth operations.
   • Review and confirm tour packages, ensuring details are accurate and meet client expectations.
2. Customer Service & Communication
   • Handle customer inquiries, provide guidance on travel arrangements, and address special requests or requirements.
   • Resolve any issues or complaints related to bookings, travel arrangements, or itinerary changes promptly and professionally.
   • Act as the main point of contact for clients during their tour, providing support and assistance as needed.
3. Booking Management
   • Process and manage bookings from initial inquiry to confirmation, including invoicing and payment tracking.
   • Maintain accurate records of client bookings, including updating client preferences and relevant travel documents.
   • Monitor and adjust bookings in response to changes in availability, cancellations, or last-minute adjustments.
4. Vendor and Partner Relations
   • Establish and maintain strong relationships with service providers to negotiate rates and secure favorable deals.
   • Collaborate with local and international partners to expand the range of travel options and enhance the quality of tour packages.
5. Quality Assurance
   • Ensure that all services and travel packages meet the company's standards for quality and customer satisfaction.
   • Gather feedback from clients post-travel to identify areas for improvement and ensure continued service excellence.

PREFERABLE : CHINESE

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Company trips
• Personal leave

崗位職責

• 收取居民的支出。
• 準備收集報告提交給總部。
• 更新債務人的帳齡並安排執行，即斷水、提醒。
• 接收並記錄居民的服務請求/投訴。
• 準備月度報告。

要求：

• 候選人必須至少擁有任何相關領域的文憑或學位。
• 至少 2 年相關領域經驗。
• 精通 MS Word 和 Excel 和/或其他物業管理軟體。
• 良好的英語和馬來語溝通能力。
• 具備一些會計知識將是一個優勢。

津貼和福利

• 附近的公共交通
• 醫療保險
• 事假
• 個人發展機會

1. Administer and execute paperwork to ensure smooth operations
2. General admin and clerical support
3. Prepare payment vouchers, Invoice and other tasks assigned from time to time
4. Coordinate & facilitate the Annual Financial Audit Process
5. Handle daily documentation and proper filing system to ensure documents are traceable in an efficient manner
6. Record expenses, sales report, bills and file other financial documents
7. Prepare Quotation, Invoice, and Claims.
8. Compile payment listing
9. Responsible for supporting company day-to-day administration and office support to colleagues and management - office operation task
10. To manage all administrative & operation tasks which include documentation, filing, letter correspondences, arranging for courier services, etc
11. Responsible for supporting accounts and human resources-related matters.
12. Any ad hoc task assigned by a superior

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Company trips

 Job Responsibilities 

• To collect outgoings from residents.
• Prepare collection report to be submitted to Head Office.
• To update debtors’ aging and arrange on enforcement i.e, water disconnection, reminders.
• Receive and record service request/ complaint from residents.
• To prepare monthly reports.

Requirements:

• Candidate must possess at least a Diploma or Degree in any related field.
• At least 2 years’ experience in related field.
• Proficient in MS Word and Excel and/or other property management software.
• Good communication skills in English and Bahasa Malaysia.
• Some knowledge in accounts would be an advantage.

Perks & Benefits

• Nearby public transport
• Medical insurance
• Personal leave
• Personal development opportunities

Requirements

• The applicants should have graduated from secondary school or graduated with an accounting degree or part-professional qualification.
• Fresh graduates are encouraged to apply. With experienced will be priorities.
• Proficient in English, Bahasa Malaysia & Mandarin (oral and written)
• Aggressive and committed to work.
• Positive working attitude and strong sense of responsibility.
• Good personality and positive working attitudes, responsible, self-discipline and dedicate to work.
• Good communication skills.
• Able to start immediately or within short notice.

Responsibility

• To handle full set of accounts: AP, AR, and G/L.
• To perform monthly bank reconciliation, monthly analysis, daily chq issuance, daily collection.
• To submit management report as per dateline.
• To update monthly ageing report.
• To assists superior as when required.
• To perform any other ad-hod assignment as and when required
• Handle day to day operations of accounting record & filling
• Able to handle multiple accounts for different companies

Requirements

• Candidates pursuing LCCI / ACCA/ DIPLOMA / DEGREE or equivalent in Accountancy / Finance are encouraged to apply.
• Language(s) required: Mandarin, English and Bahasa Malaysia.
• Hardworking.
• Team worker.
• Attention to details.
• Results oriented.
• Knowledge about accounting principles, practices and methods.
• Ability to analyze and interpret data.
• Computer skills.
• Multi-tasking.
• Proactive attitude.
• Possess initiative and able to work independently.
• Good communication, interpersonal and analytical skill.
• Experience is not essential, fresh graduates are encouraged to apply.

Responsibility

• Analyze and evaluate the accuracy of accounting systems and procedures.
• Review, develop and recommend changes in accounting systems and controls of a business.
• Check and inspect the accuracy of accounts receivable and payable ledgers.
• Create and manage budgets, balance sheets and other related financial statements.
• Analyze and recommend changes in internal audit controls.
• Identify and evaluate procedures and policies in tax reporting processes.
• Prepare audit paperwork in accordance with standards and requirements.

Requirements

• Candidate must possess at least a Professional Certificate in MAICSA/MACS, Diploma/Bachelor's Degree/Post Graduate Diploma in Secretarial/ICSA or equivalent.
• Fresh graduates are welcomed to apply.
• Proficient in English, Bahasa Malaysia & Mandarin (oral and written).
• Min 1-2 years of relevant working experience.
• Able to work under minimum supervision and independently.
• Must be very organized, self-motivated, enthusiasm, good in planning and fast learning.
• Pleasant personality and able to work as team player.
• Knowledge of Company Secretarial work will be an added advantage.
• Candidate must be Malaysian.

Responsibility

• Handle all aspects of corporate secretarial duties and functions in compliance with the statutory requirements under Companies Act 2016.
• Handling of resolutions, updating registers/company profiles, lodgement/submission of statutory form/documents to SSM and LHDN stamping, certification of documents, and other related jobs.
• Updating information online in MycoID.
• Handling company share transactions, issuing new shares and ensure to comply with all legal requirements.
• Responsible for perusal of legal documents/corporate information.
• Liaising with auditors, lawyers and shareholders on board governance issues.
• Communicating with clients on daily basis to ensure statutory filing are doing well and comply with submission dateline.
• Giving advice to ensure clients’ compliance with Companies Act 2016 and other relevant statutory requirements.
• Organize and maintain correspondence and records.
• Maintain strict confidentiality and able to interact professionally with all levels.
• Handle Other related tasks and duties.

Requirements

• Candidate must possess at least a Professional Certificate in MAICSA/MACS, Diploma/Bachelor's Degree/Post Graduate Diploma in Secretarial/ICSA or equivalent.
• Fresh graduates are welcomed to apply.
• Proficient in English, Bahasa Malaysia & Mandarin (oral and written).
• Min 1-2 years of relevant working experience.
• Able to work under minimum supervision and independently.
• Must be very organized, self-motivated, enthusiasm, good in planning and fast learning.
• Pleasant personality and able to work as team player.
• Knowledge of Company Secretarial work will be an added advantage.
• Candidate must be Malaysian.

Responsibility

• Handle all aspects of corporate secretarial duties and functions in compliance with the statutory requirements under Companies Act 2016.
• Handling of resolutions, updating registers/company profiles, lodgement/submission of statutory form/documents to SSM and LHDN stamping, certification of documents, and other related jobs.
• Updating information online in MycoID.
• Handling company share transactions, issuing new shares and ensure to comply with all legal requirements.
• Responsible for perusal of legal documents/corporate information.
• Liaising with auditors, lawyers and shareholders on board governance issues.
• Communicating with clients on daily basis to ensure statutory filing are doing well and comply with submission dateline.
• Giving advice to ensure clients’ compliance with Companies Act 2016 and other relevant statutory requirements.
• Organize and maintain correspondence and records.
• Maintain strict confidentiality and able to interact professionally with all levels.
• Handle Other related tasks and duties.

Requirements

• The applicants should have graduated from secondary school or graduated with an accounting degree or part-professional qualification.
• Fresh graduates are encouraged to apply. With experienced will be priorities.
• Proficient in English, Bahasa Malaysia & Mandarin (oral and written)
• Aggressive and committed to work.
• Positive working attitude and strong sense of responsibility.
• Good personality and positive working attitudes, responsible, self-discipline and dedicate to work.
• Good communication skills.
• Able to start immediately or within short notice.

Responsibility

• To handle full set of accounts: AP, AR, and G/L.
• To perform monthly bank reconciliation, monthly analysis, daily chq issuance, daily collection.
• To submit management report as per dateline.
• To update monthly ageing report.
• To assists superior as when required.
• To perform any other ad-hod assignment as and when required
• Handle day to day operations of accounting record & filling
• Able to handle multiple accounts for different companies

Requirements

• Candidates pursuing LCCI / ACCA/ DIPLOMA / DEGREE or equivalent in Accountancy / Finance are encouraged to apply.
• Language(s) required: Mandarin, English and Bahasa Malaysia.
• Hardworking.
• Team worker.
• Attention to details.
• Results oriented.
• Knowledge about accounting principles, practices and methods.
• Ability to analyze and interpret data.
• Computer skills.
• Multi-tasking.
• Proactive attitude.
• Possess initiative and able to work independently.
• Good communication, interpersonal and analytical skill.
• Experience is not essential, fresh graduates are encouraged to apply.

Responsibility

• Analyze and evaluate the accuracy of accounting systems and procedures.
• Review, develop and recommend changes in accounting systems and controls of a business.
• Check and inspect the accuracy of accounts receivable and payable ledgers.
• Create and manage budgets, balance sheets and other related financial statements.
• Analyze and recommend changes in internal audit controls.
• Identify and evaluate procedures and policies in tax reporting processes.
• Prepare audit paperwork in accordance with standards and requirements.

主要職責

1. 旅遊規劃與協調
   • 制定和安排全面的旅行行程，包括航班、住宿、接送、遊覽和活動。
   • 與各種服務提供者（包括飯店、運輸公司和當地導遊）協調，以確保預訂並確保順利運作。
   • 審查並確認旅遊套餐，確保細節準確並滿足客戶的期望。
2. 客戶服務與溝通
   • 處理客戶詢問，提供旅行安排指導，並解決特殊要求或要求。
   • 及時、專業地解決與預訂、旅行安排或行程變更相關的任何問題或投訴。
   • 作為客戶在旅行期間的主要聯絡人，根據需要提供支援和協助。
3. 預約管理
   • 處理和管理從最初查詢到確認的預訂，包括發票和付款追蹤。
   • 維護客戶預訂的準確記錄，包括更新客戶偏好和相關旅行證件。
   • 監控和調整預訂，以回應可用性的變化、取消或最後一刻的調整。
4. 供應商和合作夥伴關係
   • 與服務提供者建立並維持牢固的關係，以協商價格並確保有利的交易。
   • 與本地和國際合作夥伴合作，擴大旅行選擇範圍並提高旅遊套餐的品質。
5. 品質保證
   • 確保所有服務和旅行套餐符合公司的品質和客戶滿意度標準。
   • 收集客戶旅行後的回饋，以確定需要改進的領域並確保持續提供卓越的服務。

首選：中文

津貼和福利

• 附近的公共交通
• 中心位置
• 休閒著裝要求
• 免費小吃/歡樂時光
• 定期團隊活動
• 公司旅行
• 事假

要求

• 候選人必須至少擁有 MAICSA/MACS 專業證書、秘書/ICSA 文憑/學士學位/研究生文憑或同等學歷。
• 歡迎應屆畢業生申請。
• 精通英語、馬來語和華語（口語和書面）。
• 至少 1-2 年相關工作經驗。
• 能夠在最少的監督下獨立工作。
• 必須非常有組織性、自我激勵、熱情、善於規劃和快速學習。
• 個性開朗，具有團隊合作精神。
• 了解公司秘書工作將是一個額外的優勢。
• 候選人必須是馬來西亞人。

責任

• 根據 2016 年公司法的法定要求，處理公司秘書職責和職能的各個方面。
• 處理決議、更新登記冊/公司簡介、向 SSM 和 LHDN 提交法定表格/文件並蓋章、文件認證以及其他相關工作。
• 在 MycoID 中線上更新資訊。
• 處理公司股票交易、發行新股並確保遵守所有法律要求。
• 負責審閱法律文件/公司資訊。
• 就董事會治理議題與審計師、律師和股東聯絡。
• 每天與客戶溝通，以確保法定備案工作順利進行並遵守提交日期。
• 提供建議以確保客戶遵守 2016 年公司法和其他相關法定要求。
• 組織和維護信件和記錄。
• 嚴格保密並能夠與各個層級進行專業互動。
• 處理其他相關任務和職責。

要求

• 申請人應具有中學畢業或會計或半專業資格畢業。
• 鼓勵應屆畢業生申請。有經驗者優先。
• 精通英語、馬來語和華語（口語和書面）
• 積極進取並致力於工作。
• 工作態度積極，責任感強。
• 良好的個性和積極的工作態度，有責任心、自律、愛崗敬業。
• 良好的溝通能力。
• 能夠立即或在短時間內開始。

責任

• 處理全套科目：AP、AR 和 G/L。
• 執行每月銀行往來調節、每月分析、每日chq發行、每日收款。
• 按日期提交管理報告。
• 更新月度老化報告。
• 在需要時協助上級。
• 根據需要執行任何其他臨時任務
• 處理會計記錄和填寫的日常操作
• 能夠處理不同公司的多個帳戶

要求

• 我們鼓勵攻讀 LCCI/ACCA/DIPLOMA/DEGREE 或會計/金融同等學歷的候選人申請。
• 所需語言：國語、英語和馬來語。
• 任勞任怨。
• 團隊工作者。
• 注重細節。
• 以結果為導向。
• 有關會計原則、實務和方法的知識。
• 分析和解釋數據的能力。
• 計算機技能。
• 多工處理。
• 積極主動的態度。
• 具有主動性，能夠獨立工作。
• 良好的溝通、人際溝通和分析能力。
• 經驗並不重要，鼓勵應屆畢業生申請。

責任

• 分析和評估會計系統和程序的準確性。
• 審查、制定並建議對會計系統和企業控制進行變更。
• 檢查並檢查應收應付帳款台帳的準確性。
• 建立和管理預算、資產負債表和其他相關財務報表。
• 分析並建議內部稽核控制的變更。
• 識別和評估稅務報告流程中的程序和政策。
• 根據標準和要求準備審計文件。

Job Requirements:

• Candidate must possess at least a Degree in Accounting / Finance
• 3 Years experience in accounting function
• Able to travel to project sites for meetings or discussions
• Knowledge in CSS software or any other property management accounting software.
• Working experience in Property Management field will be an added advantage.
• Posses good interpersonal skills and able to communicate in English and Bahasa Malaysia.

Job Descriptions:

• Prepare monthly financial management reports.
• To monitor daily cash balance, bank reconciliation and daily accounts entries.
• Cash flow management, budgetary review and control.
• To ensure timely payments to trade creditors, contractors and other third parties
• To assist in auditing and taxation assignments.
• Any other duties and responsibilities that may be assigned from time to time by Head of Finance.

Perks & Benefits:

• Nearby public transport

Job Brief:

The Head of Digital Partnerships and Innovation, will play a critical role in driving digital transformation agenda, building strategic relationships, and leveraging emerging technologies to create a sustainable competitive advantage. If you are passionate about shaping the future of digital ecosystems, this role is perfect for you.

Key Responsibilities:

• Develop and implement a comprehensive technology and digital partnership strategy to align with organizational objectives.
• Identify, cultivate, and nurture strategic partnerships with internal and external stakeholders to foster collaboration and innovation.
• Foster a culture of digital innovation and agility, inspiring your team to explore and adopt cutting-edge tools and methodologies.
• Oversee market research and competitor analysis to guide strategic decisions and maintain market leadership.
• Support and drive the organization’s digital transformation initiatives, ensuring seamless integration of new technologies and methodologies.
• Partner with the Commercial division to support business development activities related to technology and digital solutions.
• Develop and implement robust processes for managing partnerships, ensuring efficiency and scalability.
• Track and monitor divisional projects, defining and measuring KPIs to ensure alignment with strategic objectives.
• Conduct financial modeling, ROI analysis, and risk mitigation for partnership initiatives.
• Build, inspire, and lead a high-performing team, optimizing resource allocation to achieve excellence.
• Represent the organization in industry forums, sharing insights on emerging digital trends and advocating for the company’s digital agenda.
• Work closely with other departments to maximize the impact of partnerships and drive organizational success.

Job Requirements:

• Bachelor’s degree in Business, Information Technology, Marketing, Communication, Management, Analytics or a related field (MBA is a plus).
• Minimum 10 years’ experience in business development or strategic account management, with at least 5 years in a managerial role.
• Possesses a proven track record in developing and implementing successful digital strategies and partnerships.
• Possesses any technology related certifications would be an added advantage.
• Proven ability to develop and execute growth strategies, manage client relationships, and achieve business targets.
• Displays strong expertise in proposal development, pricing strategies, and market analysis.
• Displays strong expertise in digital innovation, market research, and emerging technologies.
• Excellent leadership and people management skills, with a track record of building and motivating high-performing teams.
• Exceptional communication, presentation, and stakeholder management skills, including experience working with senior executives.
• Results-driven, adaptable, and willing to travel as needed for business engagements.
• A forward-thinker who stays abreast of digital trends and fosters an agile mindset.

We are seeking a skilled Dynamics 365 CRM Consultant with a strong background in banking domain implementations. The ideal candidate will have hands-on experience in implementing Dynamics 365 CRM solutions, particularly within retail banking or other banking sectors. This role involves working closely with business users to gather requirements, design solutions, and implement the Sales and Service modules to optimize customer relationship management processes.

Key Responsibilities:

• Lead end-to-end Dynamics 365 CRM implementation projects within banking environments.
• Collaborate with business users to gather requirements and translate them into effective CRM solutions.
• Customize and configure the Sales and Service modules to align with business processes.
• Provide hands-on expertise in Dynamics 365 CRM development and integration with banking systems.
• Ensure the delivery of scalable, secure, and compliant CRM solutions tailored to the banking domain.
• Facilitate user training sessions and provide ongoing support post-implementation.
• Regularly communicate with stakeholders to provide updates on project progress and address any challenges.

Qualifications:

• Proven experience in Dynamics 365 CRM implementation within the banking industry, particularly retail banking.
• Strong understanding of banking operations and processes.
• Expertise in the Sales and Service modules of Dynamics 365 CRM.
• Excellent communication and interpersonal skills for effective stakeholder management.
• Ability to work collaboratively in a cross-functional team environment.

Preferred Skills:

• Knowledge of integration tools and techniques for connecting Dynamics 365 with other banking systems.
• Familiarity with regulatory compliance requirements in the banking domain.

JOB PURPOSE

This role acts as the liaison between our client and customers to recover debts and resolve outstanding payments. Duties include communicating with customers via telephone, negotiating payment plans with owing customers, and enacting payment plans to clear their debts. Accomplished Tele-Collection Agents require high customer service, persuasion, and negotiation skills, as well as a mind for problem-solving to work with customers to resolve their debts to mitigate financial losses.

JOB ACCOUNTABILITIES / KEY RESULT AREA

• Make outbound calls to delinquent customers to negotiate for payment.
• Receive inbound calls (which is related to unblocking of devices or recovery related matters) and to negotiate payment arrangement with the customer.
• To proceed with the unblocking request (if applicable/necessary).
• Update systems on calls made and actions take for each customer.
• Any other Ad-hoc matters

MINIMUM ESSENTIAL QUALIFICATIONS & COMPETENCIES

Formal Education

High School Certificate (or) Diploma/Bachelor’s degree

Work Experience

Total Work Experience: 1 to 3 years of strong and solid background in sales, customer service, or call centre service. Previous collection experience will be advantageous.

Language Proficiencies

Fluent in the English and Malay Language (written and spoken). Candidates who can converse in Mandarin or/plus Local Chinese dialects will be advantageous.

Profile Requirements :

A minimum of 3-5 years of experience as a Project Manager/Project Management Office/Project Executive in the IT domain, with a preference for candidates with exposure to banking sector experience. The resource should have the capability to effectively assess, and review CV skill sets for technical roles.
CV Screening: Review and screen CVs and applications to assess qualifications, experience, and suitability for the open demands. Ensure a thorough understanding of job requirements and match candidate profiles accordingly.

Agency Liaison: Follow up with agencies regularly to ensure timely delivery of CVs and candidate updates.

Interview Coordination: Collaborate with domain leads to schedule interviews with shortlisted candidates. Ensure all logistics are arranged in a timely manner, including scheduling, communication, and providing any necessary interview materials.

Progress Tracking & Follow-up: Track the candidate progress for each role, maintaining clear and consistent communication with domain leads. Provide regular updates on the status of candidate selection and interview outcomes.

Ongoing Communication: Regularly follow up with agencies on the progress of candidate sourcing and ensure any queries or concerns are addressed promptly. Clear and consistent communication with agencies and domain leads, leading to a streamlined recruitment process.

Project Skills:​

Team management – assist in the coordination of the resources, agencies and stakeholders in the project. Ensure that team meets quality standards by overseeing and validating the quality.​

Assignment management – track tasks, deliverables and deadline closely and follow through till completion / closure.​

Stakeholder management – communicate clearly with project managers, team members and stakeholders to keep them informed on the project expectations and ensuring that the objectives are met on a weekly basis.​

Conflict management – identify issues and proposed alternate solutions, supporting the project manager in troubleshooting.​

Soft Skills:​

Problem-solving and critical thinking for scalable, resilient solutions​

Excellent communication skills ​

Collaboration with stakeholders to gather and refine requirements​

Self-driven with minimal supervision​

Familiarity with the recruitment process​

Stay informed about emerging technologies, with a passion for learning and innovation

Are you ready to embark on an exciting journey with a rapidly expanding global business? We’re on the lookout for a dedicated and experienced Client Support Officer to join our incredible team based in Malaysia. If you’re passionate about nurturing a long-term career in this industry and possess the skills and enthusiasm we’re seeking, we want to hear from you!

As our Client Support Officer, you’ll play a crucial role in ensuring our clients receive topnotch service:

• Respond to incoming Live Chats, phone calls and emails with a friendly, professional, and efficient approach.
• Identify the questions, concerns and overall needs of our diverse customers around the world.
• Provide accurate answers and innovative solutions to meet our customers' inquiries
• Address customer complaints with a compassionate and patient demeanour.
• Redirect customers to the appropriate departments when necessary, ensuring a seamless experience.
• Collaborate closely with our Support and Sales teams, as well as other departments, to guarantee our customers' overall satisfaction.
• Follow our company’s communication procedures, policies, and guidelines to maintain smooth operations.
• Go the extra mile in every duty, making our customers' satisfaction your ultimate priority.

Please keep in mind that this role will require coverage during public holidays and may involve shift work arrangements as per our business requirements. Your flexibility in this regard is greatly appreciated.

• Exceptional written and verbal communication skills in both English and Chinese.
• A talent for consistently providing exception customer service.
• Strong problem-solving and critical thinking abilities.
• The knack for multitasking, setting priorities, and meeting deadlines in a fast-paced business environment.
• Meticulous attention to detail, your work is accurate, responsible, independent, and customer oriented.
• An open, positive and enthusiastic personality.
• Confidence in navigating systems, including the Microsoft Office suite and CRMs.
• Adaptability to change with a high tolerance for handling stressful situations.

• Opportunities for enriching career growth, including exposure to regional contexts.
• Healthcare coverage (medical, dental, optical), gym benefits
• Young, vibrant and open work culture