Technical Support Engineer
Contract
Junior Executive
Kuala Lumpur, Federal Territory of
2 weeks ago
Roles & Responsibilities:EUC Hardware Support: Install, configure, and troubleshoot End User Computing (EUC) hardware, including PCs, laptops, MacBooks, smartphones, tablets, printers, scanners, and other IT devices.Softw
Roles & Responsibilities:
- EUC Hardware Support: Install, configure, and troubleshoot End User Computing (EUC) hardware, including PCs, laptops, MacBooks, smartphones, tablets, printers, scanners, and other IT devices.
- Software Installation and Troubleshooting: Install, configure, and troubleshoot Microsoft Windows, Microsoft Office, and other client applications.
- Device Setup and Imaging: Create and maintain system images, deploy software, and support the setup of new devices.
- Critical Software Deployment: Support the deployment of software centers, antivirus agents, and other critical software solutions.
- Asset Management: Provide asset disposal services in compliance with organizational processes and procedures.
- Hardware Inventory Reporting: Assist in capturing and maintaining hardware inventory data for accurate reporting.
- Project Support: Assist with EUC hardware and software-related projects, including planning, implementation, and troubleshooting.
- End-User Technical Support: Deliver technical support to end-users via in-person interactions, phone, email, and remote access, ensuring timely issue resolution.
- Support Request Management: Document and track support requests to ensure proper resolution and follow-up.
- Collaboration with IT Teams: Work closely with IT teams to resolve end-user issues and enhance productivity.
Requirements:
- Qualifications: Diploma or Bachelor’s degree in Computer Science, IT, or Engineering (Computer/Telecommunications).
- Experience: At least 2 years of experience in IT support, with proven skills in troubleshooting, testing, and repairing hardware/software.
- Technical Knowledge: Proficient in Microsoft desktop applications (Word, Excel, PowerPoint, Outlook) and Windows OS.
- Communication Skills: Strong interpersonal and communication skills, with the ability to explain technical concepts clearly.
- Work Environment Adaptability: Ability to work in fast-paced environments and adapt to customer needs.
- Independent Work: Capable of working independently and taking ownership of assigned tasks.
Perks & Benefits
- Employee equity
- Nearby public transport
- Central location
- Medical insurance
- Personal development opportunities
CTC Global Sdn Bhd (CTC Malaysia) is a wholly owned subsidiary of ITOCHU Techno-Solutions Corporation (CTC) and ITOCHU Corporation. ITOCHU Corporation is one of the largest conglomerates in Japan and is the majority shareholder of CTC. Both CTC and ITOCHU Corporation are listed on the Tokyo Stock Exchange, and have current market capitalisations of US$2.6 billion and US$18.6 billion respectively. In Malaysia, the CTC Malaysia team has been serving enterprise customers from major commercial and government sectors for over 40 years, starting from when it was CSA, then subsequently CSC and now as part of the CTC and Itochu Group. Powered by a team of 600 qualified and experienced IT professionals, CTC Malaysia supports its customers through a country-wide network of 23 service centres and delivers its extensive portfolio of systems integration solutions to enable businesses to operate more efficiently.