Total 18 corporate sales executive job vacancies in subang bestari

Job Responsibilities:

• Process incoming customer orders accurately and efficiently, ensuring all details are correct before submission.
• Coordinate with the warehouse or production team to confirm order availability, shipment dates, and delivery timelines.
• Manage the order pipeline, tracking status from order receipt to delivery and ensuring timely updates are provided to customers.
• Ensure that all customer inquiries, whether by phone, email, or in person, are handled in a professional and timely manner.
• Follow up with customers to ensure satisfaction with their orders and resolve any issues or complaints.
• Provide administrative support to the sales team, including preparing sales presentations, proposals, and reports.
• Coordinate with other departments (e.g., finance, shipping, marketing) to ensure the smooth flow of information and operations.
• Prepare and maintain accurate sales documentation, including contracts, order forms, and other related materials.
• Generate sales reports and track key performance indicators (KPIs) to monitor sales team progress and business goals.
• Ensure proper filing and storage of sales-related documents and contracts, ensuring quick and easy retrieval when needed.
• Organize and maintain digital and physical records of client communications, sales orders, invoices, and shipping documents.
• Act as a liaison between the sales team and other departments, ensuring that all relevant information is communicated effectively.
• Maintain professional relationships with customers, providing them with the necessary support and updates on their orders or inquiries.
• Assist in organizing sales meetings, product demonstrations, or client visits.

Job Qualifications:

• Previous experience in a sales administration, customer service, or office support role is highly preferred.
• Experience using CRM software or sales management tools is an advantage.
• Strong administrative, organizational, and time-management skills.
• Excellent written and verbal communication abilities.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook) and other office software.
• Attention to detail and accuracy, especially in managing orders, pricing, and customer data.
• Ability to multitask, prioritize, and work well under pressure.
• Basic understanding of sales and marketing principles is beneficial.
• Previous experience in a sales administration, customer service, or office support role is highly preferred.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Medical Reimbursement
• Personal leave
• Open culture
• Personal development opportunities

Job Summary: Warehouse Personnel are responsible for the overall inventory management, movement, and storage of goods within the warehouse. They ensure that all incoming and outgoing shipments are accurately processed, stored, and delivered to the correct locations. The role also involves maintaining the cleanliness, organization, and safety of the warehouse.

Key Responsibilities:

1. Inventory Management:
   • Receive, inspect, and verify all incoming shipments.
   • Label and store goods in designated areas.
   • Monitor inventory levels and report discrepancies.
   • Conduct regular stock counts and update inventory records.
2. Order Fulfilment:
   • Pick, pack, and prepare orders for shipment according to delivery schedules.
   • Coordinate with the logistics team for the timely dispatch of goods.
   • Ensure accuracy in order processing to minimize errors and returns.
3. Warehouse Organization:
   • Maintain a clean, organized, and safe working environment.
   • Arrange goods in an orderly manner to maximize space and efficiency.
   • Implement and adhere to warehouse safety protocols.
4. Documentation and Reporting:
   • Accurately complete all necessary documentation for receiving, storing, and shipping goods.
   • Keep records of all stock movements and update the warehouse management system.
   • Report any discrepancies or issues to the Warehouse Manager.
5. Coordination and Communication:
   • Collaborate with other departments, such as purchasing, sales, and logistics, to ensure smooth operations.
   • Communicate effectively with team members and supervisors to address any issues or concerns.
6. Maintenance:
   • Perform routine maintenance checks on warehouse equipment and report any issues.
   • Ensure that all safety equipment is in good working order.

Skills and Qualifications:

• High school diploma or equivalent.
• Minimum 2 years experiences in warehouse or logistics environment.
• Familiarity with warehouse management systems and inventory software.
• Ability to operate forklifts, pallet jacks, and other warehouse equipment.
• Strong attention to detail and organizational skills.
• Good physical condition and the ability to lift heavy objects.
• Strong communication and teamwork skills.

Work Environment:

• The role requires working in a warehouse setting, which may involve exposure to varying temperatures and noise levels.
• Requires physical activity, including standing, walking, lifting, and operating warehouse equipment.

Job Description

Daily Operations:

• Oversee daily warehouse operations, ensuring incoming and outgoing materials are processed efficiently, accurately and in good condition.

Warehouse Organization:

• Ensure goods inside the warehouse are properly stacked and arranged tidily.
• Enforce segregation practices and maintain cleanliness within the warehouse.

Transportation Management:

• Conduct daily audits of lorries for both local and outstation deliveries.
• Manage local and outstation transportation to ensure timely and cost-effective deliveries.

Health & Safety :

• Regularly inspect the warehouse to ensure adherence to safety regulations, particularly for chemical storage.

Inventory Control:

• Maintain accurate inventory records by conducting periodic stock checks.
• Oversee proper documentation for all incoming and outgoing materials.

Reporting & Communication:

• Coordinate with internal teams, including procurement, sales and customer service, to ensure operational alignment.
• Supervise and train warehouse staff to uphold operational standards.
• Identify areas for improvement within the warehouse and logistics operations and propose solutions to the management to enhance efficiency.

Job Requirements

· Candidate must possess at lease Diploma level

· Knowledge in driving forklift

· Knowledge in using computer in basic Microsoft office tools

· Proficiency in Bahasa Malaysia and English

· Minimum 2 years of working experience in warehouse operation

· Good interpersonal and communication skills

· Candidates without experience but who are willing to learn are encouraged to apply. Management will provide comprehensive training.

Benefits

· 5-days work

· Attractive salary and bonuses

工作職責：

• 準確且有效率地處理收到的客戶訂單，確保提交前所有詳細資訊正確無誤。
• 與倉庫或生產團隊協調，確認訂單可用性、出貨日期和交貨時間表。
• 管理訂單管道，追蹤從訂單接收到交付的狀態，並確保及時向客戶提供更新。
• 確保所有客戶詢問，無論是透過電話、電子郵件或親自詢問，都得到專業、及時的處理。
• 跟進客戶，確保他們的訂單滿意並解決任何問題或投訴。
• 為銷售團隊提供行政支持，包括準備銷售簡報、提案和報告。
• 與其他部門（例如財務、運輸、行銷）協調，確保資訊和營運的順暢流動。
• 準備並維護準確的銷售文件，包括合約、訂單和其他相關資料。
• 產生銷售報告並追蹤關鍵績效指標 (KPI)，以監控銷售團隊的進度和業務目標。
• 確保正確歸檔和儲存與銷售相關的文件和合同，確保在需要時快速輕鬆地檢索。
• 組織和維護客戶通訊、銷售訂單、發票和運輸單據的數位和實體記錄。
• 充當銷售團隊和其他部門之間的聯絡人，確保有效傳達所有相關資訊。
• 與客戶保持專業關係，為他們提供必要的支援以及訂單或查詢的最新資訊。
• 協助組織銷售會議、產品展示或客戶拜訪。

任職資格：

• 具銷售管理、客戶服務或辦公室支援職位經驗者優先。
• 使用 CRM 軟體或銷售管理工具的經驗優先。
• 強大的行政、組織和時間管理能力。
• 優秀的書面和口頭溝通能力。
• 熟練使用Microsoft Office Suite（Excel、Word、Outlook）等辦公室軟體。
• 注重細節和準確性，尤其是在管理訂單、定價和客戶資料方面。
• 能夠同時處理多項任務、確定優先順序並在壓力下良好工作。
• 對銷售和行銷原理的基本了解是有益的。
• 具銷售管理、客戶服務或辦公室支援職位經驗者優先。

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 醫療報銷
• 事假
• 開放文化
• 個人發展機會

Job Description

Daily Operations:

• Oversee daily warehouse operations, ensuring incoming and outgoing materials are processed efficiently, accurately and in good condition.

Warehouse Organization:

• Ensure goods inside the warehouse are properly stacked and arranged tidily.
• Enforce segregation practices and maintain cleanliness within the warehouse.

Transportation Management:

• Conduct daily audits of lorries for both local and outstation deliveries.
• Manage local and outstation transportation to ensure timely and cost-effective deliveries.

Health & Safety :

• Regularly inspect the warehouse to ensure adherence to safety regulations, particularly for chemical storage.

Inventory Control:

• Maintain accurate inventory records by conducting periodic stock checks.
• Oversee proper documentation for all incoming and outgoing materials.

Reporting & Communication:

• Coordinate with internal teams, including procurement, sales and customer service, to ensure operational alignment.
• Supervise and train warehouse staff to uphold operational standards.
• Identify areas for improvement within the warehouse and logistics operations and propose solutions to the management to enhance efficiency.

Job Requirements

· Candidate must possess at lease Diploma level

· Knowledge in driving forklift

· Knowledge in using computer in basic Microsoft office tools

· Proficiency in Bahasa Malaysia and English

· Minimum 2 years of working experience in warehouse operation

· Good interpersonal and communication skills

· Candidates without experience but who are willing to learn are encouraged to apply. Management will provide comprehensive training.

Benefits

· 5-days work

· Attractive salary and bonuses

Job Description

Daily Operations:

• Oversee daily warehouse operations, ensuring incoming and outgoing materials are processed efficiently, accurately and in good condition.

Warehouse Organization:

• Ensure goods inside the warehouse are properly stacked and arranged tidily.
• Enforce segregation practices and maintain cleanliness within the warehouse.

Transportation Management:

• Conduct daily audits of lorries for both local and outstation deliveries.
• Manage local and outstation transportation to ensure timely and cost-effective deliveries.

Health & Safety :

• Regularly inspect the warehouse to ensure adherence to safety regulations, particularly for chemical storage.

Inventory Control:

• Maintain accurate inventory records by conducting periodic stock checks.
• Oversee proper documentation for all incoming and outgoing materials.

Reporting & Communication:

• Coordinate with internal teams, including procurement, sales and customer service, to ensure operational alignment.
• Supervise and train warehouse staff to uphold operational standards.
• Identify areas for improvement within the warehouse and logistics operations and propose solutions to the management to enhance efficiency.

Job Requirements

· Candidate must possess at lease Diploma level

· Knowledge in driving forklift

· Knowledge in using computer in basic Microsoft office tools

· Proficiency in Bahasa Malaysia and English

· Minimum 2 years of working experience in warehouse operation

· Good interpersonal and communication skills

· Candidates without experience but who are willing to learn are encouraged to apply. Management will provide comprehensive training.

Benefits

· 5-days work

· Attractive salary and bonuses

Basic Job Purpose

Assist the Export Manager in all matters related to Export Sales such as prospecting new customer, to provide after sales service, to attend inquiries and complaint and others relevant activities assigned to you from time to time

Duties and Responsibilities

• Ensure documentations for export matter are prepared on time.
• Ensure logistic requirement are arranged accordingly for timely delivery.
• Ensure customer’s inquiry and complaint are attended promptly.
• Ensure relevant reports are submitted on time.
• Ensure compliance of safety and health rules and regulations at all time.
• Promote and market Company’s products.
• Prospect new customer.
• Process and prepare respective zone’s documentations (quotation, shipping documents, bank documents,
• BL, invoices, DO and other documents associated with Export Sales).
• Achieve budgeted sales figures.
• Arrange for logistic requirements.
• Prepare monthly sales reports to immediate superior latest by 11am on 5th working day of a month.
• Update weekly shipping schedule to immediate superior.
• Provide relevant information and documents to HR/Admin department in conjunction with respective zone’s trade fair or customer visit.
• Attend export enquiries and customer complaints in accordance to ISO 9001:2000 requirements. 3.16 Attend WOS Meeting.
• Takeover Export Executive – Zone functions during his/her absence
• Other jobs associated with export matters delegated to you from time to time.
• Any other duties assigned by the management as and when required.

4. Qualifications & Skills

• Degree Holder preferably in Sales/Marketing/International Trade or equivalent.
• 1 year experience in handling export administration preferably in manufacturing environment.
• Able to speak and write in English, good communication skills, computer literate and knowledge in International Trade, Shipping and Custom Procedures.
• Good interpersonal, self-motivated & result orientation.
• Fit, healthy and no physical disability.
• Have own transport and can travel whenever require by the Company.

5. Output

• Correspondences with existing overseas customers.
• Customer complaint.
• Monitor and execute export documentations.
• International Exhibitions.
• Maintain ISO Documentations.

Perks & Benefits

• Annual Increment
• 2 times bonuses every year
• Casual dress code
• Medical insurance
• Personal development opportunities

Basic Job Purpose

Provide support to HR Manager in all aspects related to Human Resources function.

Duties and Responsibilities

• Report to the HR Manager.
• Deliver day-to-day HR operations role as a HR Generalist.
• Provide consistent support functions on overall payroll administration, recruitment, maintain/update employees personal files, performance appraisal, training, confirmation, staff disciplinary and etc.
• Execute recruitment including job placing, advertisement, resume screening, candidate shortlisting.
• Prepare the documents according to employment kit/induction list.
• To conduct Orientation & Induction Training for new employee.
• Maintain, update, and file of employment records. Ensure various personnel records are up to date. To issue medical chit to those require medical treatment, to monitor and update regularly medical expenses and to highlight any abnormal high of medical expenses.
• Update employees’ attendance, over time and leave reports including computations for payroll. Accountable for processing monthly payroll (salary payments, statutory payments) and verifying payroll administration.
• Liaison with related statutory government and private agencies when is necessary.
• Prepare canteen coupon early in the month.
• Perform others duties as instructed by the Management from time to time.

Qualifications & Skills

• Diploma / Degree in HR Management, Business Studies, General Administration or other related fields.
• Preferably with 2 years of working experience as a HR Generalist in manufacturing environment. Experience in handling foreign workers management.
• Good computer literacy (in MS Office Application - Word, Excel, Power Point) and knowledge in payroll system.
• Good understanding of Employment Act and Amendment 2022, Workers' Minimum Standards of Housing and Amenities Act, SOCSO Act and EPF Act will be advantages.
• Willing to travel as and when necessary.
• Be able to work in Subang Jaya.
• Possess own transport

Output

• Recruitment – get replacement/new position in the timeframe
• Ensure payroll complete in the timeframe
• Payment on time – Contract worker salary

Perks & Benefits

• Annual Increment
• 2 times bonuses every year
• Personal development opportunities

Job Description

Daily Operations:

• Oversee daily warehouse operations, ensuring incoming and outgoing materials are processed efficiently, accurately and in good condition.

Warehouse Organization:

• Ensure goods inside the warehouse are properly stacked and arranged tidily.
• Enforce segregation practices and maintain cleanliness within the warehouse.

Transportation Management:

• Conduct daily audits of lorries for both local and outstation deliveries.
• Manage local and outstation transportation to ensure timely and cost-effective deliveries.

Health & Safety :

• Regularly inspect the warehouse to ensure adherence to safety regulations, particularly for chemical storage.

Inventory Control:

• Maintain accurate inventory records by conducting periodic stock checks.
• Oversee proper documentation for all incoming and outgoing materials.

Reporting & Communication:

• Coordinate with internal teams, including procurement, sales and customer service, to ensure operational alignment.
• Supervise and train warehouse staff to uphold operational standards.
• Identify areas for improvement within the warehouse and logistics operations and propose solutions to the management to enhance efficiency.

Job Requirements

· Candidate must possess at lease Diploma level

· Knowledge in driving forklift

· Knowledge in using computer in basic Microsoft office tools

· Proficiency in Bahasa Malaysia and English

· Minimum 2 years of working experience in warehouse operation

· Good interpersonal and communication skills

· Candidates without experience but who are willing to learn are encouraged to apply. Management will provide comprehensive training.

Benefits

· 5-days work

· Attractive salary and bonuses

Responsibilities:

• Sales, Marketing and Technical support for company's core products.
• Develop, plan and execute marketing strategies.

Requirements:

• • Understanding of market research techniques, data analysis and statistics methods.
  • Excel in MS Office and marketing software .
  • Skillful with social media and web analytics (e.g. WebTrends).
  • Outstanding communication and people skills.
  • Possess at least a Bachelor's Degree in Life Science.
  • Fluent in English and Bahasa Malaysia
  • Possess own transport and willing to travel.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Free snacks / Staff refreshment
• Medical insurance

基本工作目的

協助出口經理處理與出口銷售相關的所有事宜，例如尋找新客戶、提供售後服務、參加查詢和投訴以及不時分配給您的其他相關活動

義務和責任

• 確保按時準備出口事宜的文件。
• 確保物流需求得到相應安排，以便及時交貨。
• 確保客戶的詢問和投訴得到及時處理。
• 確保按時提交相關報告。
• 確保始終遵守安全和健康規則和法規。
• 推廣和行銷公司產品。
• 潛在新客戶。
• 處理和準備各自區域的文件（報價、運輸文件、銀行文件、
• BL、發票、DO 和其他與出口銷售相關的文件）。
• 實現預算銷售數字。
• 安排物流要求。
• 最遲在每月第 5 個工作日上午 11 點之前向直接上級準備月度銷售報告。
• 向上級更新每週出貨計畫。
• 結合各區域的貿易展覽會或客戶拜訪，向人力資源/行政部門提供相關資訊和文件。
• 根據 ISO 9001:2000 要求處理出口查詢和客戶投訴。 3.16 參加WOS會議。
• 接手出口主管 – 他/她缺席期間的區域職能
• 不時委託給您的其他與出口事務相關的工作。
• 管理層根據需要分配的任何其他職責。

4. 資格和技能

• 持有銷售/行銷/國際貿易或同等學歷學位者優先。
• 具有 1 年處理出口管理經驗（最好是在製造環境中）。
• 能夠用英語說和寫，具有良好的溝通能力、電腦知識以及國際貿易、航運和海關程序方面的知識。
• 良好的人際關係、自我激勵和結果導向。
• 身體健康，無身體殘障。
• 有自己的交通工具，可以依公司需求隨時出差。

5、輸出

• 與現有海外客戶的通訊。
• 客戶投訴。
• 監控並執行出口文件。
• 國際展覽。
• 維護 ISO 文件。

津貼和福利

• 年增量
• 每年2倍獎金
• 休閒著裝要求
• 醫療保險
• 個人發展機會

Responsibilities:

• Sales, Marketing and Technical support for company's core products.
• Develop, plan and execute marketing strategies.

Requirements:

• • Understanding of market research techniques, data analysis and statistics methods.
  • Excel in MS Office and marketing software .
  • Skillful with social media and web analytics (e.g. WebTrends).
  • Outstanding communication and people skills.
  • Possess at least a Bachelor's Degree in Life Science.
  • Fluent in English and Bahasa Malaysia
  • Possess own transport and willing to travel.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Free snacks / Staff refreshment
• Medical insurance

基本工作目的

為人力資源經理提供與人力資源職能相關的各個方面的支援。

義務和責任

• 向人力資源經理報告。
• 身為人力資源通才，履行日常人力資源營運職責。
• 在整體薪資管理、招聘、維護/更新員工個人檔案、績效評估、培訓、確認、員工紀律等方面提供一致的支援功能。
• 執行招聘，包括職位安排、廣告、履歷篩選、候選人篩選。
• 根據就業工具包/入職清單準備文件。
• 為新進員工進行入職培訓。
• 維護、更新和歸檔僱用記錄。確保各種人事記錄是最新的。向需要就醫的人員發放醫療票據，定期監控和更新醫療費用，並突顯醫療費用異常高的情況。
• 更新員工的出勤、加班和休假報告，包括薪資計算。負責處理每月薪資單（薪資支付、法定付款）並驗證薪資管理。
• 必要時與相關法定政府和私人機構聯絡。
• 月初準備食堂優惠券。
• 依照管理層不時的指示履行其他職責。

資格與技能

• 人力資源管理、商業研究、一般管理或其他相關領域的文憑/學位。
• 最好具備 2 年製造環境中人力資源通才的工作經驗。有處理外勞管理的經驗。
• 良好的電腦知識（MS Office 應用程式 - Word、Excel、Power Point）和薪資系統知識。
• 對就業法和 2022 年修正案、工人住房和便利設施最低標準法、SOCSO 法和 EPF 法有深入了解將是優勢。
• 願意在必要時出差。
• 能夠在梳邦再也工作。
• 擁有自己的交通工具

輸出

• 招募－在規定時間內獲得替換/新職位
• 確保工資在規定時間內完成
• 準時付款 – 合約工工資

津貼和福利

• 年增量
• 每年2倍獎金
• 個人發展機會

KEY RESPONSIBILITIES

Product strategy

• Create strategies and plans for health supplement products.
• Implement strategic plans for products and product management.
• Operate and evaluate the implementation process.

Market Analysis/Awareness:

• Understanding of market segments and customer needs.
• Monitor competing products.
• Analytical abilities to develop strategies and programs to drive increased revenue and profits.

Product Development:

• Generate new product ideas and improvements to the product line.
• Responsible for the Marketing Requirements for all products in development.

Metrics/Reporting:

• Establish regular reporting cadence on usage and financial results of products under management.
• Use metrics to drive decisions on the development roadmap and when necessary sunset products.
• Manage revenue and expenses incurred from partnerships and ensure the budget is built into the annual plan.

Requirements:

• Bachelor's degree in Business, Marketing, Science, Nutrition or a related field.
• At least 2 years of experience.
• Experience in the Pharmaceuticals/ Healthcare industry.
• Excellent in Excel, PowerPoint, and other presentation software.
• Ability to work interdependent and as part of a team.
• Effective and collaborative working relationship.

Perks and Benefits :

• Yearly increment and performance bonus.
• Traveling and medical allowance. 

Job Description:

We are seeking a highly skilled and detail-oriented Senior Accounts Executive to join our team. The ideal candidate will be responsible for managing and overseeing all accounting activities, ensuring accuracy and compliance with financial regulations.

Key Responsibilities:

• Prepare and maintain accurate financial records, including general ledger entries, reconciliations, and financial statements.
• Manage accounts payable and receivable, ensuring timely payments and collections.
• Handle monthly, quarterly, and annual closing processes.
• Ensure compliance with local tax regulations and manage tax filings (e.g., SST, income tax).
• Analyze financial data and provide insights to support strategic decision-making.
• Assist in budgeting, forecasting, and financial planning activities.
• Implement and maintain effective internal controls and processes.

Requirements:

• Education:
  • Bachelor’s Degree in Accounting, Finance, or a related field.
  • Professional qualifications (e.g., ACCA, CIMA, CPA) are an added advantage.
• Experience:
  • At least 2–5 years of relevant experience in accounting or finance.
  • Familiarity with accounting software (e.g., SQL, SAP, or similar).

Benefits:

• Competitive salary and performance incentives.
• Opportunities for professional growth and career development.
• A positive and dynamic working environment.

職位描述

日常運作：

• 監督日常倉庫運營，確保進出材料得到高效、準確和良好的處理。

倉庫組織：

• 確保倉庫內貨物堆疊正確、排列整齊。
• 實施隔離措施並保持倉庫內的清潔。

運輸管理：

• 對本地和外地送貨的卡車進行日常審核。
• 管理本地和外地運輸，確保及時且經濟高效的交付。

健康與安全：

• 定期檢查倉庫，確保遵守安全規定，特別是化學品儲存。

庫存控制：

• 透過定期庫存檢查來維護準確的庫存記錄。
• 監督所有進出材料的正確記錄。

報告與溝通：

• 與內部團隊（包括採購、銷售和客戶服務）進行協調，以確保營運協調一致。
• 監督和培訓倉庫員工遵守營運標準。
• 確定倉庫和物流營運中需要改進的領域，並向管理層提出解決方案以提高效率。

職位要求

· 候選人必須至少擁有文憑水平

· 堆高機駕駛知識

· 具備使用電腦的基本Microsoft Office工具的知識

· 精通馬來語和英語

· 至少2年倉庫營運工作經驗

· 良好的人際溝通與溝通能力

· 鼓勵沒有經驗但願意學習的候選人申請。管理層將提供全面的培訓。

好處

· 5天工作制

· 具吸引力的薪資和獎金

Familiarise vendors and vendor details for each country and services inorder to manage and control them effectively for seamless delivery from each vendor in coordination with local level HUB resources / local Delivery resources 

Familiarise E2E vendor payment processing  for each of the services for each country inorder to pay them as per aligned schedule everytime for seamless delivery from each vendor

Understand country level & vendor level exceptioins, timelines, requirements etc in detail inorder to bring standardization in future operations

Now part of the logistics division of the CMA CGM Group, PRISM is an independent next generation 4PL company designed to meet the specific needs of customers in transforming their supply chain. PRISM has integrated offer of services and advice based on its robust expertise in Transport, Customs and digital solutions which can be customized and interfaced through its own 4PL management system or through reversible solutions available in the market. Globally, PRISM works with operational hubs in America, Europe, Asia and across its network centres of expertise in France and Switzerland. PRISM offers coverage across 3 time zones for 24/7 availability and greater customer proximity.

A central theme of its operational excellence approach, PRISM objectively selects the best supplies in the market, contribute to the freight purchasing strategy and provide end-to-end flow management, while seeking to optimize, time to market and reduce the carbon footprint of transport operations.

About the role

With growing customer accounts and demands in Aerospace, we are assembling a team of Customer Service Executives to deliver visibility, proactivity, optimization and high level of customer satisfaction to our major Aerospace account. Based in our Subang Jaya 4PL hub, the team of Customer Service Executives will be rostered in 4 shifts to ensure 24/7 availability to meet our customers' needs.

• Process customer’s orders/inquiries timely and accurately.
• Ensure customer’s orders are dispatched in the best route (transport plan) to optimize freight cost.

• Liaison with multiple parties including customers, overseas agents, etc for freight handling and/or other matters

• Handle shipping documentation (import/export / BL / documentation).

• Ensure compliance with customer’s Standard Operating Procedure.

• Communicate discrepancies/issues to team supervisor/manager when necessary.

• Consistently monitor emails and respond in a timely and professional manner to Customers and Appointed Service providers to provide full visibility to Customers.

• Responsible and familiarize with track & trace systems (LINK).

• Continuous update through communications on current statuses from Bollore network, international carriers, and subcontractors, troubleshooting any irregularities, and well well-prepared to construct information flows smoothly and timely to customers.

• Proactively request service failure reasons from the service providers' network and update Customers in the event of any service deviation from standard transport mapping.

• Ensure that contractual rates and agreed plans are always closely followed and aligned with Customers’ expectations.

• Work closely with OPM/RCM in preparing business review materials on a periodic basis (monthly & and quarterly).

• Lead periodic conference calls with the Customer's Control Tower or Key Contacts in reviewing the Dashboard Reports and time-critical shipments.
• Active participation in business reviews together with OPM/RCM to present our contractual performance and identify common service issues.
• With the support of peers, able to relate to the customer in transposing recurrence service issues.
• Carrying out any other ad-hoc work instruction requests made by the supervisor/manager.

The successful candidate

• Experience in transport management / freight forwarding (air operations)
• Knowledge in flow management/control tower / IFF contract operations management / key accounts
• Knowledge in freight forwarding, AOG and oversize cargo will be an advantage
• Excellent command of written and spoken English
• Must be willing to work on a 24/7 rotational shift
• Customer centric mindset