Total 5 Fresh/Entry Level customer experience manager job vacancies in Klang, Selangor

Job Requirements:

-Aged 18 to 38 years old

-Female Live Host

No experience required.

Job Type : Part Time, Full Time, Freelance

No "pretty face" roles—what matters is your passion for live streaming, and we will help create a unique version of you.

Working Hours:

•⁠ ⁠Stream for 2-3 hours daily, 15-20 days per month.

1.⁠ ⁠You can stream either at the company or from home; no location restrictions.

2.⁠ ⁠A professional team will assist with adjusting lighting, background, makeup, outfits, and guiding live streaming content.

3.⁠ ⁠The entire live stream will be monitored by the operation team, who will maintain operations and provide feedback and guidance after the stream ends.

Job Requirements:

•⁠ ⁠Desire for high income.

•⁠ ⁠Willing to be on camera and cooperate with the team.

If you're interested on the job offer, please contact to :

019-9999121 (Mr CK Goh)

jemedia9@gmail.com

Play a key role in ensuring excellent patient and client satisfaction by assisting with inquiries, resolving issues, and providing information related to medical services, appointments, billing, and more. Supporting healthcare professionals, and ensuring smooth operations within the medical practice and setting. You will be expected to communicate professionally, handle sensitive information with confidentiality, and provide efficient administrative support to patients, medical staff, and departments.

Job Responsibilities:

• Serve as the first point of contact for patients, visitors, and healthcare professionals in person, over the phone, or via email.
• Answer and address patient inquiries regarding services, procedures, and policies in a professional and compassionate manner.
• Schedule, reschedule, or cancel patient appointments, ensuring accurate data entry into the scheduling system.
• Process billing information accurately and assist in handling payments or setting up payment plans.
• Assist with filling out medical forms and ensuring proper documentation is available.
• Liaise between patients and healthcare providers to ensure effective communication, including relaying patient concerns, appointments, or messages.
• Perform clerical duties such as filing, scanning, and maintaining patient records and documentation.
• Assist in maintaining the front desk area and office supplies.
• Help maintain cleanliness and organization in the waiting area and patient exam rooms, ensuring a welcoming environment.

Job Qualifications:

• Excellent communication skills, both verbal and written, with the ability to communicate with patients, medical staff effectively.
• Strong problem-solving skills and the ability to handle sensitive or challenging situations with tact and professionalism.
• Ability to multitask, remain organized, and manage time effectively in a busy medical office environment.
• Attention to detail, especially when handling patient data and billing.
• High school diploma or equivalent required; further education in medical administration, healthcare, or customer service is a plus.
• Certification in medical office administration, customer service, or a related field is a plus but not required.

Perks & Benefits

• Incentives and yearly bonus.
• Yearly increment
• Personal leave
• Personal development opportunities
• Excellent working environment.

職責：

全面負責規定範圍內的現金流量和帳戶：

• 監控會計活動的範圍，包括全套會計、報告、對帳、日記帳分錄和日常交易，最新且正確。
• 監督、協助並為國際公司的任何會計問題提供指導。
• 管理所有應付帳款和應收帳款的付款和收款。
• 在債務人貸方票據中進行驗證（如果需要）。
• 處理現金、支票、電匯、銀行匯票、IBG等付款方式。
• 準備每週現金流量並提交給董事總經理和首席執行官辦公室審查和討論。
• 核對每月銀行往來餘額調節表
• 最終確定年度帳目並提交審計。
• 就與帳戶問題相關的事宜與審計師、稅務顧問、銀行家和政府機構聯絡。
• 檢查北港和西港的每日電子帳單。
• 監控船東的帳戶和付款。
• 船舶調整回扣 (ROA) 的計算。
• 準備 Titimas 集團公司的月薪/EPF/SOCSO/所得稅/HRDF。
• 根據日期期限向當地政府當局付款。
• 為員工準備年度 EA 表格。
• 在透過日記帳分錄之前檢查供應商發票。
• 準備並檢查本年度的公司電子申報表。
• 當所有集團公司需要時，執行上級和管理層分配的任何工作。

要求：

• 至少擁有會計、金融或相關領域的學士學位。
• 專業認證（例如註冊會計師、特許公認會計師公會）可能是有利的。
• 從事會計或財務工作至少 3-5 年。
• 熟悉物流或航運業的財務實務可能會是一個優勢。
• 具備處理多家公司完整帳戶的能力；
• 熟練會計軟體（例如SQL、ASolute）。
• 強大的分析能力和對細節的關注。
• 能夠準備和解釋財務報告、預算和預測。
• 對財務法規和合規標準有紮實的了解。
• 良好的人際溝通和溝通能力，能夠管理團隊並與其他部門聯絡。
• 較強的組織和時間管理能力。
• 解決問題的心態和在壓力下良好工作的能力。
• 誠信正直，責任感強。

津貼和福利：

• 額外的休假和假期
• 有薪休假
• 工資獲取 (EWA)
• 公司自有手機
• 一般門診福利適用於配偶和子女
• 牙科/眼科護理報銷
• 團體健康和手術保險
• 專業發展機會

透過協助詢問、解決問題以及提供與醫療服務、預約、計費等相關的信息，在確保患者和客戶的卓越滿意度方面發揮關鍵作用。支援醫療保健專業人員，並確保醫療實踐和環境中的順利運作。您需要進行專業的溝通，保密地處理敏感訊息，並為患者、醫務人員和部門提供有效的行政支援。

工作職責：

• 作為患者、訪客和醫療保健專業人員親自、透過電話或電子郵件的第一個聯絡人。
• 以專業和富有同情心的方式回答和解決患者有關服務、程序和政策的詢問。
• 安排、重新安排或取消患者預約，確保數據準確輸入安排系統。
• 準確處理帳單資訊並協助處理付款或製定付款計劃。
• 協助填寫醫療表格並確保提供適當的文件。
• 患者和醫療保健提供者之間的聯絡，以確保有效的溝通，包括轉達患者的疑慮、預約或訊息。
• 履行文書職責，例如歸檔、掃描和維護病患記錄和文件。
• 協助維護前台區域及辦公用品。
• 協助維持等候區和病患檢查室的清潔和組織，確保營造溫馨的環境。

任職資格：

• 優秀的口頭及書面溝通能力，具備與病人、醫護人員有效溝通的能力。
• 強大的解決問題的能力以及機智和專業處理敏感或具有挑戰性的情況的能力。
• 能夠在繁忙的醫療辦公環境中同時處理多項任務、保持井井有條並有效管理時間。
• 注重細節，尤其是在處理患者數據和計費時。
• 需要高中文憑或同等學歷；接受醫療管理、醫療保健或客戶服務的進一步教育者優先。
• 擁有醫療辦公室管理、客戶服務或相關領域的認證者優先，但不是必要的。

津貼和福利

• 激勵措施和年度獎金。
• 每年增量
• 事假
• 個人發展機會
• 工作環境優良。

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.my, helps millions find the insurance policy with the best value and highest coverage for them.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service. We are seeking a Customer Service Representative to join our passionate team and help us maintain our commitment to excellence.

Position Overview:

As a Customer Experience Executive, you will be the first point of contact for our valued customers. You will play a critical role in ensuring their satisfaction by providing prompt, courteous, and effective support. This position requires excellent communication skills, a customer-focused attitude, and the ability to resolve inquiries and issues efficiently

Responsibilities

• Own customer communications (chat and calls mainly) from initial contact until resolution, escalating issues to relevant departments as necessary.
• Maintain a high level of product knowledge to assist customers effectively.
• Provide timely and professional assistance to customers via live chats.
• Be the owner of the customer feedback loop to internal functions to help create better products and help improve customer experience.
• Deliver an amazing experience to every customer by going above and beyond their inquiries, feedback, and needs.
• Proactively provide constant feedback to the team on market trends, unmet needs, and opportunities to create impact for our customers.
• Work together as a team to achieve timely turnaround time and quality replies to every customer.
• Stay up to date on company policies, procedures, and product knowledge.
• Contribute to a positive and collaborative work environment.

• This role is open only to locals.
• Fully Work from Office - Office Location: 1 Tech Park, Bandar Utama
• 4 Shift timings: 12am - 9am, 7am - 4pm, 12pm - 9pm, 3pm - 12am (weekdays and weekend)
• Possess own transportation is encouraged
• Fresh graduates are welcomed
• Required language(s): English, Bahasa Malaysia
• Minimum Diploma/Degree in any field
• High level of attention to details.
• Strong work ethic and willingness to take on any tasks.
• Comfortable working in an extremely fast paced and international environment
• Full Training Provided (Theory & Hands-on training)
• A positive attitude and a commitment to delivering outstanding service
• Ability to communicate with customers with a level of empathy.
• Immediate availability is a plus point.

• International work environment and flat organization
• Team culture - highly practical and results oriented.
• Free training and development, constantly improve yourself.
• Fast moving, challenging and unique business problems.
• Competitive salary.
• Casual work attire