Total 18 Contract customer experience manager job vacancies in Malaysia

• Responsible for the facilitation and execution of company marketing activities, in line with marketing initiatives spearheaded by the Group
• Plan and facilitate marketing and promotional activities for the company
• Work closely with internal Sales & Product development teams in the preparation and updating of fund prospectus, in accordance to compliance & regulatory requirements
• Track and manage ROI on product campaigns and develop reports for Senior Management

Perks & Benefits

• Commission and bonus
• EPF, SOCSO, EIS
• Annual Leave
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Regular hours
• Medical and Dental insurance

• Assist the Group CEO in strategic planning initiatives for PMB Group, including preparation of growth plans and profitability goals in the short/medium and long term
• Develop reports and tools to communicate plans to PMB stakeholders, ie shareholders, Board, leadership, employees, and clients
• Evaluate and monitor the effective implementation and outcomes of periodic plans, where applicable 
• Collaborate, facilitate and work in synergy with shareholders, subsidiary companies, departments and cross-functional teams to align business and growth strategies 

Perks & Benefits

• Commission and bonus
• EPF, SOCSO, EIS
• Annual Leave
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Regular hours
• Medical and Dental insurance

• To spearhead / assist in the recruitment, training and management of the performance of Unit Trust consultants based within the Central region
• To spearhead business development activities
• To provide support and services to distribution channels
• To develop the UT agency force with the objective of gaining larger market share

Perks & Benefits

• Commission and bonus
• EPF, SOCSO, EIS
• Annual Leave
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Regular hours
• Medical and Dental insurance

• 負責根據集團主導的行銷計劃，促進和執行公司行銷活動
• 規劃並促進公司的行銷和促銷活動
• 根據合規和監管要求，與內部銷售和產品開發團隊密切合作，準備和更新基金招股說明書
• 追蹤和管理產品活動的投資回報率並為高階管理層制定報告

津貼和福利

• 佣金和獎金
• EPF、SOCSO、EIS
• 年假
• 津貼（旅費、交通費等）
• 附近的公共交通
• 正常營業時間
• 醫療和牙科保險

• 協助集團執行長制定 PMB 集團的策略規劃舉措，包括制定短期/中期和長期的成長計畫和獲利目標
• 開發報告和工具，向 PMB 利害關係人（即股東、董事會、領導層、員工和客戶）傳達計劃
• 評估和監控定期計劃的有效實施和結果（如果適用）
• 與股東、子公司、部門和跨職能團隊合作、促進和協同工作，以協調業務和成長策略

津貼和福利

• 佣金和獎金
• EPF、SOCSO、EIS
• 年假
• 津貼（旅費、交通費等）
• 附近的公共交通
• 正常營業時間
• 醫療和牙科保險

• 該職位位於沙巴州亞庇
• 招募、培訓和管理沙巴地區單位信託顧問的績效
• 引領業務發展活動
• 為沙巴地區的分銷管道提供支援和服務
• 發展UT代理隊伍，爭取更大的市佔率

津貼和福利

• 佣金和獎金
• EPF、SOCSO、EIS
• 年假
• 津貼（旅費、交通費等）
• 附近的公共交通
• 正常營業時間
• 醫療和牙科保險

• 領導/協助中部地區單位信託顧問的招募、培訓和績效管理
• 引領業務發展活動
• 為分銷管道提供支援和服務
• 發展UT代理隊伍，爭取更大的市佔率

津貼和福利

• 佣金和獎金
• EPF、SOCSO、EIS
• 年假
• 津貼（旅費、交通費等）
• 附近的公共交通
• 正常營業時間
• 醫療和牙科保險

Operational Management:

• Oversee the daily operations of the business centre, ensuring smooth functionality of all facilities.
• Manage office spaces, meeting rooms, and co-working areas to meet diverse client requirements.
• Ensure compliance with health, safety, and regulatory standards.

Client Relationship Management:

• Serve as the primary point of contact for tenants and clients.
• Address client inquiries and concerns promptly and professionally.
• Build and maintain strong relationships to enhance client satisfaction and retention.

Sales and Marketing:

• Develop and implement strategies to attract new clients and retain existing ones.
• Promote the business centre through marketing initiatives and networking events.
• Negotiate contracts, pricing, and lease agreements with potential clients.
• Handle tenancy and contract renewals effectively.

Financial Management:

• Prepare and manage the centre’s budget to ensure cost efficiency.
• Monitor financial performance, including revenue, expenses, and profitability.
• Generate regular financial and operational reports for senior management.
• Manage rental collection processes efficiently.

Team Leadership:

• Recruit, train, and supervise staff to maintain high service standards.
• Conduct performance reviews and provide ongoing coaching and professional development.
• Foster a positive work environment to motivate and engage team members.

Facility Management:

• Oversee the maintenance, cleanliness, and overall presentation of the facility.
• Coordinate with external vendors and service providers as necessary.
• Ensure the functionality of technology and equipment to support business operations.

Education and Experience:

• Bachelor’s degree in Business Administration, Management, or a related field.
• Minimum of 3–5 years of experience in facility or business centre management.
• Experience in sales, marketing, or customer service is a strong advantage.

Skills:

• Strong leadership and people management abilities.
• Excellent communication and interpersonal skills.
• Proficiency in financial and operational management.
• Strong problem-solving and decision-making capabilities.
• Familiarity with CRM and property management is a plus

Perks & Benefits

• Nearby public transport
• Central location
• Regular team activities
• Medical insurance
• Open culture

營運管理:

• 監督商務中心的日常運營，確保所有設施順利運作。
• 管理辦公空間、會議室和共享辦公區域，以滿足不同的客戶需求。
• 確保遵守健康、安全和監管標準。

客戶關係管理：

• 作為租戶和客戶的主要聯絡人。
• 及時、專業地解決客戶的詢問和疑慮。
• 建立並維持牢固的關係，以提高客戶滿意度和保留率。

銷售和行銷：

• 制定並實施策略以吸引新客戶並留住現有客戶。
• 透過行銷活動和社交活動推廣商務中心。
• 與潛在客戶談判合約、定價和租賃協議。
• 有效處理租賃和合約續約。

財務管理：

• 準備和管理中心的預算以確保成本效率。
• 監控財務績效，包括收入、支出和獲利能力。
• 為高階管理層產生定期財務和營運報告。
• 有效管理租金收取流程。

團隊領導：

• 招募、培訓和監督員工以維持高服務標準。
• 進行績效評估並提供持續的指導和專業發展。
• 營造一個積極的工作環境，以激勵和吸引團隊成員。

設施管理：

• 監督設施的維護、清潔和整體展示。
• 必要時與外部供應商和服務提供者進行協調。
• 確保技術和設備的功能支援業務運作。

教育背景與經驗：

• 工商管理、管理或相關領域的學士學位。
• 至少 3-5 年設施或商務中心管理經驗。
• 銷售、行銷或客戶服務經驗是一個強大的優勢。

技能：

• 強大的領導和人員管理能力。
• 優秀的溝通和人際交往能力。
• 精通財務和營運管理。
• 較強的解決問題和決策能力。
• 熟悉 CRM 和物業管理者優先

津貼和福利

• 附近的公共交通
• 中心位置
• 定期團隊活動
• 醫療保險
• 開放文化

Job Scope

1) Manage construction activities and progress independently, able to understand structural drawing, specifications and requirements.

2) Supervise structural/architectural works, co-ordinate with client's representatives. 3) Supervise and lead a team of workers and sub contractor to perform on site works. 4) Resolve design site problems encounter during the construction period. 5) Ensure the quality of work.

6) Responsible for implementing the work plan of the project manager.

7) Prepare daily progress report and work schedule .

8) Oversee quality control and safety and health matters on site.

9) Attend projects meetings.

Requirements

1) 3-4 years of working experiences in construction (infrastructure).

2) Civil Engineering or equivalent professional qualification.

3) Effective team player with interpersonal skills and the ability to work with remote teams. 4) Excellent time management and independent decision-making skills.

5) Self-motivated and proactive.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)

Job Scope

1) Participate in the preparation and review of project technical proposals to ensure designs comply with the standards and specifications.

2) Responsible for the preparation, review and submission of technical documents, such as RFIs, drawings and other related materials

3) Prepare the shop drawings to ensure that technical details and design as requirements.

4) Submit samples including review and approval.

5) Provide reply to rectify solution/proposal for NCRs.

6) Prepare and update project schedules.

Requirements

1) Education: Bachelors degree or above in Engineering Management, Civil Engineering, Architectural Engineering or a related field.

2) Experience: Over 5 years of experience in engineering project technical management, with preference given to candidates with experience in high-rise residential projects.

3) Professional Skills: Familiarity with engineering project technical standards and specifications with the ability to resolve complex technical issues, and independently prepare construction proposals and detailed drawings.

4) Software Skills: Proficient in AutoCAD, Office and other engineering management software.

5) Personal Qualities: Strong teamwork and communication skills, high level of responsibility and the ability to work under pressure.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)

工作範圍

1) 獨立管理施工活動和進度，能夠看懂結構圖、規範和要求。

2) 監督結構/建築工程，與客戶代表協調。 3) 監督並帶領工人和分包商團隊進行現場工作。 4）解決施工期間遇到的設計現場問題。 5）保證工作品質。

6）負責執行專案經理的工作計畫。

7) 準備每日進度報告和工作計畫。

8) 監督現場品質控制和安全衛生事宜。

9) 參加專案會議。

要求

1）3-4年建築（基礎設施）工作經驗。

2) 土木工程或同等專業資格。

3) 具有良好的團隊合作精神，具備人際溝通能力以及與遠距團隊合作的能力。 4）優秀的時間管理和獨立決策能力。

5）自我激勵和積極主動。

津貼和福利

• 津貼（旅費、交通費等）

工作範圍

1）參與專案技術方案的編制和審查，確保設計符合標準和規範。

2) 負責技術文件的編制、審核與提交，如RFI、圖面等相關資料

3）準備施工圖，確保技術細節和設計符合要求。

4) 提交樣品，包括審核和批准。

5) 向NCR提供整改解決方案/建議的回應。

6) 準備和更新專案進度表。

要求

1）學歷：工程管理、土木工程、建築工程或相關專業本科及以上學歷。

2）經驗：5年以上工程專案技術管理經驗，有高階住宅專案經驗者優先。

3）專業技能：熟悉工程專案技術標準與規範，具備解決複雜技術問題的能力，獨立編製施工方案及詳細圖面。

4）軟體技能：熟練使用AutoCAD、Office等工程管理軟體。

5）個人素質：較強的團隊合作與溝通能力，高度的責任感和抗壓性。

津貼和福利

• 津貼（旅費、交通費等）

職位名稱: 財務主管/助理主管

地點: 馬來西亞白沙羅帝國城

公司: Nsty Holding Sdn Bhd

主要職責：

財務記錄保存：

• 維護準確和最新的財務記錄，包括現金和銀行交易、應付帳款、應收帳款、總帳和日記帳分錄。
• 確保及時準確地記錄所有財務交易，包括發票、付款和費用的處理。
• 定期核對銀行和信用卡對帳單以及其他財務帳戶，以識別和糾正差異。
• 與相關利害關係人合作，確保及時完成所有財務記錄。

財務報告：

• 根據公認會計原則 (GAAP) 或國際財務報告準則 (IFRS) 編制月度、季度和年度財務報表。
• 產生一系列財務報告，例如損益表、資產負債表、現金流量表以及預算與實際分析。
• 提供財務分析和見解，以支援管理階層的策略決策和規劃。

應付帳款和應收帳款：

• 管理應付帳款流程，包括發票驗證、費用處理以及確保及時向供應商付款。
• 監控應收帳款帳齡報告，與銷售及客戶服務團隊協調跟進逾期付款。
• 核對應付帳款和應收帳款餘額，以確保準確性並與外部利害關係人的帳目報表 (SOA) 保持一致。

財務系統與流程管理：

• 有效利用會計軟體和財務系統來簡化財務流程、提高效率並確保資料完整性。
• 維護標準作業程序 (SOP) 的最新記錄並確保其在財務部門內的合規性。

資格：

• 會計、金融或相關領域的學士學位。
• 專業認證（例如 ACCA、CPA、CIMA）是一個額外的優勢。
• 對財務報告標準（GAAP、IFRS）有深入了解。
• 熟練會計軟體和ERP系統。
• 優秀的分析、解決問題和溝通能力。
• 能夠與內部和外部利害關係人合作並聯絡。

津貼和福利

• 附近的公共交通
• 中心位置
• 休閒著裝要求
• 免費小吃/歡樂時光
• 醫療保險
• 牙科保險
• 視力保險

Job Description:

1. Maintain accurate records of business development activities, including client interaction, proposals and agreements.
2. Assist on updating client records in system and also job listing.
3. To send the agreement to the new potential client
4. To do follow up call to our clients.

Qualifications & Skills:

• Diploma or Bachelor’s degree in Business Administration, Marketing, or a related field.

• Strong organizational and multitasking skills.

• Excellent communication skills, both written and verbal.

• Proficiency in Microsoft Office (Word, Excel, PowerPoint).

• Ability to work effectively as part of a team.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Flexible working hours
• Personal leave
• Personal development opportunities

職位描述：

1. 維護業務開發活動的準確記錄，包括客戶互動、建議和協議。
2. 協助更新系統中的客戶記錄以及職位清單。
3. 將協議發送給新的潛在客戶
4. 給我們的客戶進行跟進電話。

資格和技能：

• 工商管理、行銷或相關領域的文憑或學士學位。

• 強大的組織能力和多工處理能力。

• 優秀的書面和口頭溝通能力。

• 熟練使用Microsoft Office（Word、Excel、PowerPoint）。

• 作為團隊的一部分有效工作的能力。

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近的公共交通
• 彈性的工作時間
• 事假
• 個人發展機會

Job Descriptions:

• To provide technical support, planning and implementation of housing defects maintenance activities and tasks to ensure smooth running of management.
• Troubleshoot and solving emergency in the most effective and efficient manner with main contractor, Subcontractor.
• Liaise and coordinate with project personnel, Customer Relation Officer, Customer or end user (house owner) on scheduled and unscheduled maintenance/ defects issues in the best manner.
• To carry out predictive & preventive maintenance/defects works according to the planned schedule.
• Assist to develop and enhance existing maintenance/ defects program management to be more proactive manner.
• Comprehensive records keeping of all maintenance/ defects activities.
• Plans and implement daily, weekly, monthly and yearly routine maintenance/ defects programs and emergency recovering plans.
• Attending to customer, contractor on site to support and coordination works.
• Follow up with the daily routine job that has been assigned by the Manager
• Execute or perform any task or assignment that may be assigned by the superior.
• Preparing SOP for end users to use where necessary.
• Manage maintenance/defects inventory (tools, spare parts and etc.) to ensure parts are available in time of needs.
• To ensure good housekeeping is maintained at all times (5S).
• May be required to work in shift or weekend to support the required maintenance/ defects activities.
• Perform other ad-hoc tasks assigned
• Discuss and update the status to the superior timely.
• To be based at Batu Pahat Branch Office
• Working period of Monday-Saturday (8am-5pm)

Job Requirement:

• Candidate should possess a Diploma / Advanced Diploma, Bachelor Degree, Professional Certificates or equivalent in Architecture,Property Development / Real Estate Management,Engineering (Civil),Human Resource Management
• Preferably at least 2 years of related working experience.
• Preferably specializing in Customer Service or equivalent.
• Good communication skills in English,Malay language for both spoken and written
• 1 positions available
• Possess good analytical skills, meticulous, positive working attitude, committed, good interpersonal skills and follow up skills.
• Ability to build good relationship internally and externally
• Multi-tasking is expected.
• Able to work independently under minimal supervision.
• Able to work under pressure and meet deadline
• To be based at Batu Pahat Branch Office.

Responsibilities

• Customer service and relations is the primary contact for shoppers as soon as they step into the mall
• Handles all customers enquiries/complaints and passing them on to the appropriate department.
• Knowledgeable of mall’s services, facilities, stores / locations, promotional activities.
• Taking information from customers (eg. Filling up the log book for complaints, lost & found etc) and entering it in a database (where available)
• Making sure that the customer's experience is a positive one.
• Establish and maintain good relations with Retailers as well as entertain any complaints and passing them to the relevant departments
• Information dissemination to relevant departments on complaints and monitoring/follow-up of response/resolution of problems by departments.
• Facilitating customers with special needs.
• Assist Marketing & Leasing Department on promotions/events/launches/functions etc.
• Assist Marketing & Leasing Department and monitor promotions/events set-up and dismantling
• Assist Marketing & Leasing Department on conducting interviews with shoppers
• Assist Management to distribute circulars to tenants
• To carry out other duties and responsibilities which may be assigned by the superior from time to time.

Requirements

• Minimum SPM and preferably with related Diploma in Business/ Economics/ Communication/ Marketing or equivalent
• Minimum two (2) years’ experience in related field or Customer Service
• Good communication skills in English and Bahasa Malaysia
• Computer literate and proficient in Microsoft Office
• Ability to work under pressure and meet deadlines.
• Able to work on shifts, weekends and during night or early morning set-up for promotion space vendors, event organizers and VMD work (as and when required)
• Applicants must be willing to work in M3 Mall