Total 31 Full-time Manager customer service job vacancies in Malaysia

• Support and assist manager with monitor overall account payable process & activities related.
• Ensure compliance with applicable accounting standards and internal controls over account payable procedure -liaise with auditors and other parties when required. 
• Ensure accuracy of invoices details input into accounting system. 
• Ensure invoices & payment perform on timely basis. 
• Assist superior with other tasks when assigned. 
• Solve any issue/error when occur, perform investigation/analyst for improvement or prevention. 

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code
• Medical insurance
• Personal leave

• Assist in the preparation of risk-based annual internal audit plan and monthly audit planning schedule for the Head Office & ISO Audit Section. 
• Plan and lead the audit teams in the conduct of operational, financial & ISO internal audit reviews according to the approved annual audit plan to assess effectiveness and efficiency of the operational & financial control and ISO Management System in the Company.
• Undertake audit planning and fieldwork independently, prepare audit report and develop practical and value added recommendations to address the root causes of issues and to improve operational efficiency.
• Monitor and conduct follow-up reviews to ensure agreed improvement plans are timely implemented and timely closure of audit findings.
• Undertake any assignments / ad-hoc projects assigned by the Operation Audit Department Head or the Head of Internal Audit Division.

Job Requirements :

• Bachelor’s Degree or professional qualification in related field such as auditing, banking, accounting, finance, business studies or other relevant field.
• A minimum of 5 years of working experience in internal audit / compliance with exposures in leading audit teams in the conduct of operational and financial audit, and preferably with prior exposures in banking / financial services industry.
• Strong analytical, communication skills and good command of English and report writing skills.
• A good team player with high level of integrity, initiatives, and good interpersonal and people management skills.

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code
• Medical insurance
• Personal leave

• To conduct compliance risk assessment of the organization, including reports on ML/TF/PF inherent risks, residual risks and mitigating controls, on-going compliance status and on any findings of infringements and its recommended actions. This includes institutional risk assessment (IRA), product, business risk assessment and review of business units’ policies, procedures and process to ensure compliance.
• To manage and support implementation of AML/CFT/CPF policy and procedure requirements by all business units access the organization, including robust CDD/EDD process and periodic review process, proper customer risk profiling/KYC with appropriate ML/TF/PF risk, screening requirements, enhancement of AML/CFT/CPF controls and monitoring.
• To conduct internal due diligence compliance reviews/KYC on higher AML risk cases escalated by business units to Compliance.
• To continuously review compliance and regulatory risk by conducting thematic / periodic compliance monitoring reviews. Assist Head of Compliance in producing review reports and report issues/findings with corrective measures and monitor the closure of issue/findings as part of the issue validation process.
• To manage, monitor and report for AML/CFT/CPF transaction monitoring (TM) activities, reviews of TM alerts, perform periodic review, conduct STR related investigations and investigation of potentially suspicious transactions and/or high risk customers, including fraud investigations and law enforcement agencies related investigations. The role includes establishing and on-going analysis on relevant internal criteria and red flags to detect suspicious transactions, maintenance of negative listing, managing effective day to day AML operations handling and maintenance of AML systems and monitoring tools. 
• Manage and report the unusual and / suspicious transactions with escalation of AML concerns. Support Head of Compliance in liaising with BNM, relevant regulatory and agency to ensure compliance with laws and regulations and handling of audit reviews (internal and external) engagements.
• To support Head of Compliance in updating and implementing the Group Compliance policies, manuals, procedures, systems and control mechanism in complying with applicable laws and regulations, including AML/CFT/CPF regulations and best practice. 
• To ensure proper record keeping and confidentiality of all AML related reviews, assessment and investigation. Draft periodic reports and management papers to the relevant committees as tasked by Head of Compliance which may cover updates, escalations of non-compliance incidents/issues.
• To provide regulatory advisory to all compliance related enquiries from business units with proper understanding of the business processes. 
• To draft and review compliance training materials and to conduct regulatory compliance training including AML/CFT/CPF awareness training and program.

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code
• Medical insurance
• Personal leave

• Identify and direct the execution of marketing activities for the assigned portfolio or businesses to achieve growth opportunities, market share and profit objectives in line with the overall commercial priorities.
• Formulate initiatives and recommend actions across all funnels of marketing mix; including cohesive multichannel marketing strategy, distribution channel management and lifecycle development tactics for new and existing customers; to build a sustainable competitive advantage
• Identify new target segments and develop opportunities within the Aeon customer base to improve customer conversions, increase product holding and cross-sell initiatives as well as support efforts to generate better qualified digital leads.
• Understand and propose plans to drive/improve customer migration for Aeon suite of digital product and services.
• Pursues and support the development of strategic partnerships, alliances and relationships as part of business continuity.
• Keep abreast with consumer trends & marketing best practices and maintains a deep understanding of the demographics, psychologies, and behavioural drivers of Aeon brand’s customers through regular comparative reporting, market research and data analysis of internal customer data set.
• Support the organization’s annual operating plan through the review of formulated strategies & key action plans as well as monitoring of Division KPI, budget, sales forecast and planning process.
• Identify the effectiveness and impact of current initiatives and incorporate learning from benchmarking into future plans through operative tracking and analysis of key achievable goals.
• Update senior management on business direction, performance and initiatives on a monthly basis through the routine publishing of board papers and other management reports/ presentation materials
• Coordinate activities between departments to ensure that key projects are completed on schedule.

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code
• Medical insurance
• Personal leave

• Assist in the development and implementation of digitally led marketing plans to achieve growth ambition for online customer acquisition of assigned portfolios/businesses.
• Work closely with the team to support initiatives that drive new customer base through first product onboarding of credit cards or personal financing - increase customer conversions and generating qualified digital leads.
• Collaborate in efforts to grow downloads, usage, and awareness of the AEON Wallet app and other AEON Credit products and services.
• Stay abreast with the knowledge of marketing trends, developments, and best practices to uphold the brand’s competitive advantage.
• Support effort to grow market segmentation & targeting for each assigned product line/channels.  
• Familiarize with the target segments and opportunities within the existing customer base to improve migration to digital services.
• Work hand-in hand in ideating & implementing a cohesive digital marketing strategy across all social media handles, ensuring alignment of communications and messaging across all digital platforms.
• Assuring the effectiveness of digital marketing initiatives through tracking and analysis of campaign results with the aim to optimize and to scale at large.
• Support the process of developing all credit card usage campaign collaterals.

Job Requirement

• Degree or other suitable qualification, preferably in Marketing 
• Minimum 5 years of relevant working experience in a digital marketing capacity, preferably within the financial or banking industry.
• Foundationally strong digital marketing analytical skills including confidence with traditional touchpoints.

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code
• Medical insurance
• Personal leave

• To manage the team that will be responsible for functions including daily cash management, banking administration, foreign currency hedging and cross currency swap.
• Ensure bank reconciliation are prepare on timely basis.
• Review and maintain credit lines, term loans and debt capital market instruments
• Experience in administering/requesting banking documentation to open and close bank accounts and board resolutions.
• Fund raising activities (financial institutions and debt capital market) to support companies’ funding requirement
• Assess the operating companies’ funding requirements, then, ascertain the optimum funding structures
• Fund raising activities include negotiation with the fund providers and review all relevant legal documentations for the best interest of the Company
• Liaison personnel for the regulator, financial institutions, rating agency and external auditor
• Prepare monthly and ad hoc reports on Treasury Operations
• Prepare cash flow forecasting and funding plan.
• Recommend, implement and maintain process improvements.
• Evaluate, develop and implement cash management systems to optimize efficiencies.
• Additional duties as directed by supervisor.

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code
• Medical insurance
• Personal leave

• To conduct compliance risk assessment of the organization, including reports on ML/TF/PF inherent risks, residual risks and mitigating controls, on-going compliance status and on any findings of infringements and its recommended actions. This includes institutional risk assessment (IRA), product, business risk assessment and review of business units’ policies, procedures and process to ensure compliance.
• To manage and support implementation of AML/CFT/CPF policy and procedure requirements by all business units access the organization, including robust CDD/EDD process and periodic review process, proper customer risk profiling/KYC with appropriate ML/TF/PF risk, screening requirements, enhancement of AML/CFT/CPF controls and monitoring.
• To conduct internal due diligence compliance reviews/KYC on higher AML risk cases escalated by business units to Compliance.
• To continuously review compliance and regulatory risk by conducting thematic / periodic compliance monitoring reviews. Assist Head of Compliance in producing review reports and report issues/findings with corrective measures and monitor the closure of issue/findings as part of the issue validation process.
• To manage, monitor and report for AML/CFT/CPF transaction monitoring (TM) activities, reviews of TM alerts, perform periodic review, conduct STR related investigations and investigation of potentially suspicious transactions and/or high risk customers, including fraud investigations and law enforcement agencies related investigations. The role includes establishing and on-going analysis on relevant internal criteria and red flags to detect suspicious transactions, maintenance of negative listing, managing effective day to day AML operations handling and maintenance of AML systems and monitoring tools. 
• Manage and report the unusual and / suspicious transactions with escalation of AML concerns. Support Head of Compliance in liaising with BNM, relevant regulatory and agency to ensure compliance with laws and regulations and handling of audit reviews (internal and external) engagements.
• To support Head of Compliance in updating and implementing the Group Compliance policies, manuals, procedures, systems and control mechanism in complying with applicable laws and regulations, including AML/CFT/CPF regulations and best practice. 
• To ensure proper record keeping and confidentiality of all AML related reviews, assessment and investigation. Draft periodic reports and management papers to the relevant committees as tasked by Head of Compliance which may cover updates, escalations of non-compliance incidents/issues.
• To provide regulatory advisory to all compliance related enquiries from business units with proper understanding of the business processes. 
• To draft and review compliance training materials and to conduct regulatory compliance training including AML/CFT/CPF awareness training and program.

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code
• Medical insurance
• Personal leave

We are seeking an experienced Training Manager to develop and deliver comprehensive training programs for our front-of-house team, which includes Restaurant Managers, Assistant Managers, Supervisors, Team Leaders, and Restaurant Crew. This role is integral to ensuring that our team provides exceptional service to guests, upholds operational standards, and creates a positive dining experience. The ideal candidate will have a strong background in restaurant operations, excellent communication skills, and a passion for mentoring and developing others.

Key Responsibilities:

• Design and implement training programs focused on service excellence, operational standards, and team leadership for all front-of-house staff.
• Conduct hands-on training sessions and workshops to enhance team members' skills in customer service, problem-solving, and operational efficiency.
• Work closely with restaurant leadership to assess training needs and continuously improve training materials and methods.
• Evaluate staff performance during and post-training to ensure they are meeting service and operational standards.
• Provide ongoing coaching and development for restaurant managers and leaders to help them cultivate a positive, service-driven team environment.
• Develop training materials, including manuals, instructional guides, and digital resources.

Qualifications:

• Minimum of 3-5 years of experience in a training or managerial role within the restaurant or hospitality industry. Prior experience training front-of-house teams is highly preferred.
• Bachelor’s degree in Hospitality Management, Business Administration, or a related field is an advantage
• Strong knowledge of restaurant service operations and customer service excellence.
• Exceptional communication and presentation skills.
• Ability to create training materials and deliver engaging training sessions.
• Proficiency in assessing staff development needs and tailoring training programs accordingly.
• Strong organizational skills with the ability to manage multiple training initiatives.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Central location
• Flexible working hours
• Regular team activities
• Medical insurance
• Personal leave
• Sabbatical leave
• Personal development opportunities

• Assist in the development and implementation of digitally led marketing plans to achieve growth ambition for online customer acquisition of assigned portfolios/businesses.
• Work closely with the team to support initiatives that drive new customer base through first product onboarding of credit cards or personal financing - increase customer conversions and generating qualified digital leads.
• Collaborate in efforts to grow downloads, usage, and awareness of the AEON Wallet app and other AEON Credit products and services.
• Stay abreast with the knowledge of marketing trends, developments, and best practices to uphold the brand’s competitive advantage.
• Support effort to grow market segmentation & targeting for each assigned product line/channels.  
• Familiarize with the target segments and opportunities within the existing customer base to improve migration to digital services.
• Work hand-in hand in ideating & implementing a cohesive digital marketing strategy across all social media handles, ensuring alignment of communications and messaging across all digital platforms.
• Assuring the effectiveness of digital marketing initiatives through tracking and analysis of campaign results with the aim to optimize and to scale at large.
• Support the process of developing all credit card usage campaign collaterals.

Job Requirement

• Degree or other suitable qualification, preferably in Marketing 
• Minimum 5 years of relevant working experience in a digital marketing capacity, preferably within the financial or banking industry.
• Foundationally strong digital marketing analytical skills including confidence with traditional touchpoints.

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code
• Medical insurance
• Personal leave

• Assist in the preparation of risk-based annual internal audit plan and monthly audit planning schedule for the Head Office & ISO Audit Section. 
• Plan and lead the audit teams in the conduct of operational, financial & ISO internal audit reviews according to the approved annual audit plan to assess effectiveness and efficiency of the operational & financial control and ISO Management System in the Company.
• Undertake audit planning and fieldwork independently, prepare audit report and develop practical and value added recommendations to address the root causes of issues and to improve operational efficiency.
• Monitor and conduct follow-up reviews to ensure agreed improvement plans are timely implemented and timely closure of audit findings.
• Undertake any assignments / ad-hoc projects assigned by the Operation Audit Department Head or the Head of Internal Audit Division.

Job Requirements :

• Bachelor’s Degree or professional qualification in related field such as auditing, banking, accounting, finance, business studies or other relevant field.
• A minimum of 5 years of working experience in internal audit / compliance with exposures in leading audit teams in the conduct of operational and financial audit, and preferably with prior exposures in banking / financial services industry.
• Strong analytical, communication skills and good command of English and report writing skills.
• A good team player with high level of integrity, initiatives, and good interpersonal and people management skills.

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code
• Medical insurance
• Personal leave

• Manage Group’s governance matters and ensure compliance to regulatory requirements, including Bank Negara Malaysia, Bursa Malaysia and etc.
• Manage matters related to management control of subsidiaries.
• Establish clear decision-making authority and protocols between the parent company and subsidiary.
• Oversight and monitor the development of subsidiaries’ overall policies, procedure, guidelines etc. to ensure compliance with applicable law, regulations and corporate policies.
• Management, verification and provide guidance to ensure compliance of the subsidiary's governance and operations.
• Manage services related to management contracts and brand royalty contracts concluded between the Company and its subsidiaries.
• Provide guidance on the management of necessary licenses, approvals, and notifications for subsidiaries, as well as on responding to matters pointed out by the relevant authorities.
• Provide guidance, advice, and coordination to subsidiaries in dealing with financial systems, laws, and regulations (foreign investment control laws, business-related supervision and regulations, personnel affairs, and withdrawal).

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code
• Medical insurance
• Personal leave

我們正在尋找一位經驗豐富的培訓經理，為我們的前台團隊制定和提供全面的培訓計劃，其中包括餐廳經理、助理經理、主管、團隊領導和餐廳工作人員。這個角色對於確保我們的團隊為客人提供卓越的服務、維護營運標準並創造積極的用餐體驗至關重要。理想的候選人將擁有深厚的餐廳營運背景、出色的溝通技巧以及對指導和發展他人的熱情。

主要職責：

• 為所有前台員工設計和實施專注於卓越服務、營運標準和團隊領導的培訓計劃。
• 舉辦實踐培訓課程和研討會，以提高團隊成員在客戶服務、解決問題和營運效率方面的技能。
• 與餐廳領導層密切合作，評估培訓需求並不斷改善培訓材料和方法。
• 評估培訓期間和培訓後的員工表現，以確保他們符合服務和營運標準。
• 為餐廳經理和領導者提供持續的指導和發展，幫助他們培養積極的、服務驅動的團隊環境。
• 開發培訓材料，包括手冊、教學指南和數位資源。

資格：

• 至少 3-5 年在餐廳或酒店業擔任培訓或管理職務的經驗。有培訓前台團隊經驗者佳。
• 酒店管理、工商管理或相關領域的學士學位優先
• 對餐廳服務營運和卓越客戶服務有豐富的了解。
• 優秀的溝通和表達能力。
• 能夠創建培訓材料並提供引人入勝的培訓課程。
• 熟練評估員工發展需求並相應定制培訓計劃。
• 強大的組織能力，能夠管理多項培訓計劃。

津貼和福利

• 津貼（旅費、交通費等）
• 中心位置
• 彈性的工作時間
• 定期團隊活動
• 醫療保險
• 事假
• 休假
• 個人發展機會

• To conduct compliance risk assessment of the organization, including reports on ML/TF/PF inherent risks, residual risks and mitigating controls, on-going compliance status and on any findings of infringements and its recommended actions. This includes institutional risk assessment (IRA), product, business risk assessment and review of business units’ policies, procedures and process to ensure compliance.
• To manage and support implementation of AML/CFT/CPF policy and procedure requirements by all business units access the organization, including robust CDD/EDD process and periodic review process, proper customer risk profiling/KYC with appropriate ML/TF/PF risk, screening requirements, enhancement of AML/CFT/CPF controls and monitoring.
• To conduct internal due diligence compliance reviews/KYC on higher AML risk cases escalated by business units to Compliance.
• To continuously review compliance and regulatory risk by conducting thematic / periodic compliance monitoring reviews. Assist Head of Compliance in producing review reports and report issues/findings with corrective measures and monitor the closure of issue/findings as part of the issue validation process.
• To manage, monitor and report for AML/CFT/CPF transaction monitoring (TM) activities, reviews of TM alerts, perform periodic review, conduct STR related investigations and investigation of potentially suspicious transactions and/or high risk customers, including fraud investigations and law enforcement agencies related investigations. The role includes establishing and on-going analysis on relevant internal criteria and red flags to detect suspicious transactions, maintenance of negative listing, managing effective day to day AML operations handling and maintenance of AML systems and monitoring tools. 
• Manage and report the unusual and / suspicious transactions with escalation of AML concerns. Support Head of Compliance in liaising with BNM, relevant regulatory and agency to ensure compliance with laws and regulations and handling of audit reviews (internal and external) engagements.
• To support Head of Compliance in updating and implementing the Group Compliance policies, manuals, procedures, systems and control mechanism in complying with applicable laws and regulations, including AML/CFT/CPF regulations and best practice. 
• To ensure proper record keeping and confidentiality of all AML related reviews, assessment and investigation. Draft periodic reports and management papers to the relevant committees as tasked by Head of Compliance which may cover updates, escalations of non-compliance incidents/issues.
• To provide regulatory advisory to all compliance related enquiries from business units with proper understanding of the business processes. 
• To draft and review compliance training materials and to conduct regulatory compliance training including AML/CFT/CPF awareness training and program.

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code
• Medical insurance
• Personal leave

Main Purpose of Job

1. To develop operation/training planning, providing strategy planning for improvement, product good customer service and possess stability of manpower management.
2. To provide guidance to the staffs in achieving customer satisfaction and provide professional customer support.
3. To develop and arrange a systematic training program on annual basis, with a comprehensive learning material i.e. training modules, e-learning, questionnaire, etc.
4. To assist Head of Department on any operation related matter.
5. To ensure all staffs are adhere to operation procedures, processes, guidelines, and any regulatory requirement.

Principle responsibilities & duties

1. To ensure staffs are adhere with company’s internal policies and guidelines as well as BNM and any regulatory requirements.
2. To manage unit / section activities and supervise day-to-day operations i.e inbound calling performance, customer complaint handling and training progress.
3. To assess staff calling and operation knowledge, provide coaching or training to all staffs under Credit Management Group and recommend staff skill development.
4. To increase customer service standard, ensure resolution of customer complaint and training issue within stipulated timeframe.
5. To evaluate the effectiveness of training conducted and propose the counter measure of training program.
6. To coordinate with HR career fair interview arrangement to fit with CMG needs.
7. To relief other Section Head on operation support related matter to ensure operation running smoothly, if required.
8. To undertake any Management new direction and involve in project or any task list assigned by Management.

Job requirement

1. Diploma or Degree holder or professional qualification in relevant disciplines.
2. Minimum 8 years working experience in customer service, training and collection in general or any related field.
3. Relevant exposures and knowledge of credit management or operations of banking / financial institutions is preferred.
4. Good PC skills and proficient in MS Office applications.
5. Good negotiation, communication and writing skills in both English and Bahasa Malaysia.
6. Possess strong leadership abilities, proactive, analytical, listening, persuasion and problem-solving skills.
7. Excellent planning and execution, time management and ability make decision in critical situation.
8. Knowledge of collection, Malaysia Law, Bank Negara collection related guidelines and banking / financial institutions operation.
9. Detail-oriented with excellent organization and multitasking skills.
10. Knowledgeable in Project Management especially related to digitalization is an added advantage

Perks & Benefits

• Central location
• Casual dress code
• Medical insurance
• Personal leave

Main Purpose of the Job:

To assist Manager in managing day-to-day operation of the session, to establish policies, planning, organizing and implementing all strategies & concepts to ensure processimprovement, staff development and quality service providedin line with company’s directionand objectives.

Job Description:

• As a relief to Department Head to run the operation by monitoring and implementing according to department operation.
• To assist Department Head to manage, review and take corrective action as per PDCA (Plan,Do, Check, Action)cycle with respectto the performance and operationof the Section.
• Ensure timelyauto debit enrolment & billing processing according to schedule.
• Ensure all the paymentis input, adjustedor reversed by staff withinpredetermined SLA.
• To lead payment sectionby ensuring the operation running smoothly.
• Ensure accuracyin payment processing and timely updatedto customer’s account.
• Ensure all the payment adjustment requestreceived from frontlineis proper justifiedand comply with company guidelines.
• Effective manpowerplanning and ensurestaffing organising meets daily capacitydemands.
• Constantly evaluate,review and recommend operation KRA (Key Result Area) & KPI (Key Performance Indicator) and ensure team members achieve the target.
• Train, superviseand develop Team Leaders, includingcoaching, counselling, motivating and discipline.
• Ensure high levels of customer satisfaction in resolving escalatedissue and takingappropriate corrective action.
• To ensure team member practice timely communication and response to customer enquiriesas well as branches, inter-department and merchant within limited time frame.
• To ensure all information is disseminated to team membersis up-to-date.
• Close monitoring on daily paymentprocesses to ensureprocesses and turnaround time comply to regulatory and guidelines.

Job Requirement:

• Bachelor Degree in any discipline.
• Relevant PaymentProcessing working experience, preferably in bankingor financial institution industry.
• At least 5 years in Management Level exposure.
• Excellent communication skill in writtenand spoken in English & Bahasa Malaysia.
• Leadership characteristic and excellent interpersonal skills.
• Strong analytical skill and able to work under pressure.
• Computer Literateand proficiency in Ms Office.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

• To plan and execute local marketing activity to achieve target assigned for branch
• Fully adhere to operation requirement for branch operation
• Maintain excellent customer service to internal and external customer
• To ensure compliance of Branch Operational Procedure and Integrated Management System (IMS) guideline, whenever attending customers at all time
• To ensure efficient and productive counter service operations
• To plan and lead the team to achieve Sales target assigned by the Company
• To deliver excellence quality of customer service towards customers and colleagues within the company interest.

Perks & Benefits

• Employee equity
• Commission and bonus
• Open culture

• Overseeing the daily operations of the customer service team, ensuring KPI's and service standards are met.
• Supports the developmental needs of team and coaching, mentoring or craft, coach & deliver training programs.
• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations & recognizes performance.
• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction to improve efficiency and enhance customer satisfaction.
• Resolve escalated issues promptly.
• Collaborate with sales, product & marketing departments to address customer feedback and improve processes.
• Prepare reports on team performance.
• Solicits employee feedback and reviews to identify and address employee problems or concerns.
• Assists as needed in the interviewing and hiring of employee team members.
• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

Native THAI Speaker to be based in Kuala Lumpur, MALAYSIA

About Zeal Group

Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a tam of 700+ employees across the globe. Headquartered in London, UK, our offices and presence are spread across Europe, Asia, North & South Africa, Middle East and South America, with our Technology hub located in Cyprus and Global Hub Customer Service in Kuala Lumpur, Malaysia. We are a product and people focused company who are passionate about growth, innovative technology, and collaboration.

Role

Our Customer Service department at Zeal Group are the supportive function that helps our clients with products/ services. Ultimately they are here to fill in the gaps/ frictions within our product. Our product is self-explanatory. We would love for our client journey to become as smooth as possible, but as we are not entirely there yet so we are looking for a Customer Service Team Leader to come onboard and bridge any gaps visible between our customers and products. Our end goal is to have a seamless experience whilst continuously improving as the days go by. We are looking to continuously exceed customer expectations.

What you will be doing :

• Lead and supervise a team of customer service representatives.
• Provide guidance, coaching, and support to ensure the team meets performance goals.
• Ensure the team adhere to the manuals, policies, and guidelines.
• Provide ongoing coaching and training to enhance the skills of team members.
• Facilitate training sessions for new hires and organize skill development programs.
• Handle escalated customer issues and complex problem-solving.
• Assist team members in resolving challenging customer situations.
• Stay informed about industry regulations affecting customer interactions.
• Serve as a communication link between the Assistant Manager and the customer service team.
• Communicate policies, updates, and changes from upper management to the team.
• Act as a point of contact for escalated customer issues that require higher-level intervention.
• Coordinate with other departments to ensure timely resolution of complex problems.
• Gather and analyze customer feedback received by the team.
• Implement strategies to address customer concerns and improve the overall customer.
• Instil ZFX Core Values into day-to-day operation.
• Timely feedback to team members and periodic updates to the Assistant Manager
• Ad hoc task delegated by the Manager or Assistant Manager.

What you will need :

• Candidate must possess at least Diploma/Degree.
• Minimum of 3 years of experience in Customers Service/ Operations with at least 1 year of experience in supervisory role
• Experience gained in FX/ Finance industry will be an advantage.
• Proficient in Microsoft Office (Words, Excel, PowerPoint).
• Able to multi-task, determine priorities, and meet deadlines in a fast-paced business environment.
• Fluency in English and Thai language (verbal and written) is a must.
• Must be able to work on shifts.

Rewards in return for your commitment :

• Medical Benefit
• Optical Benefit
• Life Insurance
• Meal Allowance
• Travel Allowance
• Health & Fitness Subsidy
• Staff Referral Bonus Program
• Long Service Rewards
• Work Anniversary Rewards
• *Employment Pass and Visa Sponsorship
• *Relocation Benefits

*NOTE : Successful candidates hired, will need to complete Probationary Period before Relocation exercise can take place. This process may take anything from 3 months to 6 months.

Interview process :

• Pre-Call session with the TA team – 30 minutes
• 1st Interview session with Hiring Manager – 1 hour
• Final Interview session with Head of CS - 45mins

NIQ Customer Support team is focusing on building positive customer experiences by offering outstanding customer-centric servicing and support to uncover insights on consumer buying behavior, in a timely and consistent manner. This role drives loyalty and empowerment to enhance our customers' use of our data and tools through specialty expertise, engagement, and solutioning.

Responsibilities

• Support team in managing in-market complex customer queries, build apt hypothesis and bring prompt resolution with data support and effective communication.
• Work closely with in-market Consulting, Analytics & Insights team, Operations and Data Science, Global customer Service Centre to ensure all work is connected to client business issues and is delivered according to established timelines and in a way that contributes to driving client outcomes.
• Create an environment to encourage and drive solution mindset and to leverage best practices.
• Enhance servicing efficiencies through planning and execution of client engagement model to attain acceptable client (NPS) satisfaction scores.
• Measure emerging issues and quality trends, flag out areas of improvement regularly, and share with respective teams for improvement.

Bjak is dedicated to providing access to affordable and sustainable financial services for people across ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Through our flagship platform, Bjak.com, we help millions of people find insurance policies that offer the best value and coverage tailored to their needs.

Our commitment to innovation is driven by our investments in cutting-edge technologies such as Custom API, blockchain, trading systems, and data science. This enables us to make financial services more accessible, transparent, and easy to understand—services that were once out of reach for many.

At Bjak, we excel at navigating complex regulatory landscapes and have developed some of the most innovative financial products globally. We're on a mission to transform how people in ASEAN engage with financial services.

Job Summary

We are seeking a proactive and hands-on Customer Experience & Admin Operations Manager/Team Lead to oversee and streamline our customer service and administrative functions. This role requires someone with a strong "can-do" attitude, who is not only capable of leading a team but also comfortable rolling up their sleeves to get involved in daily tasks when needed. The ideal candidate will be detail-oriented, proficient in Excel for reporting and analysis, and passionate about improving both customer experiences and operational efficiency.

Key Responsibilities:

Customer Experience Management:

• Lead and manage the customer service team to provide high-quality support and engagement.
• Develop and implement customer service strategies that drive satisfaction and loyalty.
• Actively handle customer queries and issues when needed, especially during peak times or escalations.
• Monitor and analyze customer feedback to identify areas for improvement.
• Develop and enforce service level agreements (SLAs) and key performance indicators (KPIs) for the team.
• Resolve escalated customer issues promptly and professionally.
• Train and mentor team members to deliver exceptional service.

Admin Operations Management:

• Oversee day-to-day administrative operations, including office management, record keeping, and inventory control.
• Be hands-on with administrative tasks when required, such as managing office supplies, preparing reports, or organizing company documents.
• Implement and refine administrative processes to ensure operational efficiency.
• Coordinate with cross-functional teams to manage office supplies, equipment, and contracts.
• Ensure compliance with company policies and procedures in all administrative activities.
• Prepare reports and presentations on operational metrics for management.
• Support the finance and HR departments with administrative tasks, as needed.
  

Team Leadership:

• Manage and motivate a team of customer service and administrative staff, fostering a positive and collaborative work environment.
• Set team goals, conduct performance evaluations, and provide ongoing feedback.
• Identify training needs and facilitate skill development for the team.
• Create and manage team schedules, ensuring adequate coverage for customer service and administrative tasks.
• Step in and provide direct support during peak periods or in case of staff shortages.

• Bachelor’s degree in Business Administration, Operations Management, or related field.
• Proven experience (5+ years) in customer service, administration, or operations roles, with at least 2 years in a leadership capacity.
• Strong leadership and people management skills, with a "doer" or "can-do" attitude and the ability to take a hands-on approach when necessary.
• Proficiency in Microsoft Excel for data analysis, reporting, and operational metrics.
• Excellent communication, problem-solving, and conflict-resolution abilities.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
• High level of attention to detail and organizational skills.

Preferred Quality:

• Experience in process improvement and operational efficiency initiatives.
• Familiarity with data analysis and reporting tools.
• Experience working within a startup or fast-growing company environment.

At our company, we believe in fostering an environment where you can thrive. Our benefits package includes:

• Competitive salary
• Hybrid work arrangement
• Flexible working hours
• Casual work attire
• Comprehensive medical, dental and vision benefit
• Strong learning and development plans for your career growth
• International work environment and flat organization

This position will be responsible for delighting clients around Asia Pacific through delivering retail measurement insights and analysis.

Main responsibilities include:

• Delight client stakeholders through retail measurement and consumer panel insights for a regional headquarter of a global client
• To help drive positive Net Promoter Score across the APAC region and HQ for the client
• Partner with the local NIQ market teams to elevate the customer engagement
• Contribute to regional industry and strategic thought leadership
• Collaborate on transforming the client experience with more efficiency of insights through Discover and embracing the NielsenIQ Service Model
• Support Account Development to identify revenue leads to help drive further growth

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our core strengths are in navigating complex regulations, creating innovative products, and delivering exceptional customer experiences.

Position Overview:
We are seeking a visionary Head of Customer Experience to lead our efforts in delivering exceptional customer satisfaction and loyalty. This role will drive the customer-centric strategy across the organization, ensuring that every interaction enhances the customer journey and fosters long-term relationships.

• Develop and implement a comprehensive customer experience strategy aligned with company objectives.
• Champion a customer-first culture across the organization.
• Analyze customer journeys to identify pain points and areas for improvement.
• Work cross-functionally to design and implement solutions that enhance the customer experience.
• Define and monitor key performance indicators (KPIs) for customer satisfaction and loyalty.
• Leverage customer feedback and data analytics to inform decision-making and strategy adjustments.
• Build and lead a customer experience team to drive initiatives and ensure consistent service delivery.
• Provide coaching and development opportunities for team members.
• Partner with internal teams (e.g., Sales, Marketing, Product) to align on customer needs and deliver a unified experience.
• Represent the voice of the customer in executive meetings and strategic planning.

Qualifications:

• Bachelor’s degree in Business, Marketing, or a related field.
• 5+ years of experience in customer experience or related roles, with 3+ years in a leadership capacity.
• Expertise in journey mapping, customer feedback systems, and CX metrics.
• Strong analytical, problem-solving, and interpersonal skills.
• Proficiency in CRM tools and customer experience platforms.

Personal Attributes:

• Strategic thinker with a customer-focused mindset.
• Passionate about creating meaningful and memorable experiences.
• Skilled in managing change and driving innovation.

• Competitive salary and benefits package.
• International work environment with a flat organizational structure.
• Opportunity to lead and shape a key function within a fast-growing company.
• Casual work attire and a collaborative team culture.

Role summary:

The KL GFS Billing Manager position offers considerable exposure to the business, finance leaders, and the wider shared services teams. You will broaden & strengthen knowledge through leading & integrating varied Billing service challenges globally.  These include Billing operations support across markets such as APAC and UKI and the global task of loading Experian invoices onto customer portals across APAC, EMEA, UKI and NA regions.

What You'll Do:

• Help make decisions about the best way to implement the requirements to allow efficient billing processes for the markets we support
• Propose and implement process and commercial standardization that enables simpler automated solutions and processes including deploying major complex global Billing applications such as ARIA.
• Identify best practices and ongoing support to the business on billing process and functionality while ensuring it is in compliance with relevant policies / legislation
• Lead the integration of new acquisition billing processes into Experian which includes partnering with market FD and the business in deciding and thereafter implementing the best billing process and system solution to provide seamless support without any service disruption to the business
• Lead the Billing teams and monitor/manage operations delivery, project or development milestones, prioritization, and progress to ensure monthly operations support and project delivery.
• Provide regular updates to management and important partners, escalating issues ensure prompt resolution to maintain / achieve operational or project timelines
• Recommend process improvements opportunities, initiating actions or projects for continuous improvement
• Manage the daily billing operations across both Kuala Lumpur and India locations, to ensure smooth execution, target and timelines are met
• Lead as a role model, you will instill a culture of knowledge sharing and working together and implementing clear metrics to measure the success of the team.
• Review and respond to any billing and payment queries received from the clients
• Review the completeness of Billing-Interface reconciliation and month end AR to GL
• Point of escalation for all Billing process and systems matters, promoting UAT and Go live of system changes and procedures when needed
• Ensure billing process and controls are enforced and measured through Indicators Audit Control and Compliance
• Regular calls with defined partner to resolve outstanding actions, go to person of Regional CFO and Head of Finance for any Billing support requirements
• Set a culture of Cross training and support across the other country reports/dashboard and align processes
• To change and pushes themselves beyond what's expected and able to re-evaluates and adjust thinking when things change
• Seek feedback and is open to questioning their assumptions and can demonstrate confidence in handling challenges.

We are looking for a Manager, IT Service Delivery, ETS to be based in foodpanda Malaysia, at Bangsar South, Kuala Lumpur. In this role, you will own and enhance the foodpanda employee IT experience while leading a dedicated team to ensure seamless tech operations, optimizing processes, and supporting business continuity across one of our dynamic markets.

Duties and Responsibilities:
IT Service Delivery:

• Owns the foodpanda employee IT experience in one market (typically less than 500 users), ensuring that KPIs, SLAs and CSAT targets are constantly met for the team and oneself.
• Ensures all users are equipped with the most effective company technology and Internet connectivity, and continually assesses needs and requirements based on IT global/regional standards, guidelines and policies.
• Lead, guide and be actively involved in organising support, troubleshooting, and repair for IT equipment and networks of complex issues.
• Has a thorough understanding of local culture and actively seeking how technology enables the business to operate more efficiently.
• Develop and maintain continuity plans to address local business continuity under the guidance of one’s manager.
• Consistently seeks opportunities to streamline processes/procedures and work with respective stakeholders to initiate and implement these improvements within their market domain.
• Prepare and maintain comprehensive documentation including, Standard Operating Procedures (SOPs), and knowledge-base articles.
• Business travel may be required within local markets.

Team Coordination and Management:

• Manages and guides a small team of IT support staff in one market, including education, training and career development.
• Set clear performance goals, conduct regular performance evaluations, 1 to 1 catch-up meetings and support career development for team members.
• Actively work with and mentor the team to help them achieve the team's KPIs.
• Foster a culture of teamwork, knowledge sharing, and continuous improvement within the local IT teams.
• Coordinates training and orientation for new IT employees to enable them to become productive upon onboarding

Budgeting and Resource Allocation:

• Manages departmental budget and tracks spending on equipment and staff under the guidance of senior manager. When necessary, assist in developing the IT budget.
• Monitor and control IT expenditures within the assigned budget limits.

Incident and Problem Management:

• Own the end-to-end process of resolution of IT incidents and problems to meet defined service level agreements (SLAs) and minimise business disruptions.
• Ensure timely communication with affected parties.

IT Project Management:

• Project Management experience with office builds and end-to-end infrastructure implementations. Guidance from senior managers would be needed for more complex situations.
• Ensure project timelines, budgets, and objectives are met while adhering to quality standards.

Vendor Management & Procurement:

• Follow the internal procurement process/policies/guidelines and work with your manager and local procurement for all procurement needs within your domain/scope. Proper segregation of duties between procurement and IT. .ie., procurement is responsible for all procurement processes (e.g. pricing, terms and conditions, etc) while IT will be responsible for the technical requirements.
• Establishes relationships with technology and equipment vendors within your domain.
• Ensure local vendor delivery based on contract/purchase order.

IT Governance and Compliance:

• Understand and ensure adherence to IT policies, procedures, and security standards for self and team.
• Works with Regional and Global InfoSec teams on promoting IT security awareness in-country, and taking appropriate steps to address security incidents, if necessary
• Collaborate with internal and external audit teams to fulfil IT-related audit requirements.

Stakeholder Engagement:

• Build and maintain strong relationships with business stakeholders within your scope/domain.
• Conduct regular meetings to understand their IT needs and work with your manager to align IT services accordingly

NIQ Retailer Vertical (RV) simplify and streamline collaboration between retailers and suppliers by providing a joint set of tools through a shared platform. Now, you can access diverse data sources, visualizations and analytical tools that help you differentiate your brand while keeping your retailer’s perspective top of mind. With you and your retailers using the same tools, you’ll be able to deliver mutual growth with speed, accuracy and consistency.

Maintain a client service orientation by managing day-to-day administration of client service and coordinating on analysis and reporting of assigned research projects.

Responsibilities

• Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management
• Drive client satisfaction by providing insights and actionable recommendations during presentations or business reviews and also by providing value-added analyses and response to special requests.
• Undertake sales activities independently or in conjunction with senior staff in terms of preparation and delivery of proposal and credentials
• Ensure the generation of required revenue from the assigned client portfolio and proper contract costing in order to meet the agreed budget targets
• Identify and recommend enhanced and new services that answer clients' business needs
• Build and maintain ongoing relationships with the identified key persons within client organization.

A Little About You

With your analytical thinking, you will be able to see beyond the numbers and create a seamless analysis to help your client’s business to grow. Being an open mind will help you in learning and understanding the world of FMCG, in which your clients play. The ability to manage time and set up priorities will define your account management style.