Total 35 customer service job vacancies in Malaysia

Job Description:

The Case Coordinator is primarily responsible for coordinating and arranging transport plans for patients through liaising with various stakeholders, such as the patient's family members, doctors, hospitals, and the aviation teams.

The Case Coordinator is expected to facilitate the smooth execution of a case by performing a range of operational and administrative duties.

Role Details:

 Coordinate and oversee aeromedical transport cases independently from start to end.

•  Handle requests for assistance (phone calls and emails) promptly. Responsive with accurate feedbacks and ability to conduct clear communication and good listening skill.
• Can speak either Mandarin, Indonesian, or Vietnamese.
•  Be the first point of contact for our clients who require medical or travel assistance.
•  Be responsible for your allocated cases within the working hours and be responsible in managing the task.
•  Able to coordinate and access medical claims proactively, report analysis and offer recommendation on the eligibility of claim for the continuation or completion of the service delivery.
•  Go the extra miles based on the company’s standard. Provide excellent service and product knowledge in building skills.
•  Able to multi-task and support other departments. Teamwork mentality.
• Greet every customer with energy and enthusiasm.
• Perform 3 important qualities: - Professionalism, patience and ‘people-first attitude.

Perks & Benefits

• Employee equity
• Commission and bonus
• Nearby public transport
• Central location
• Flexible working hours
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Medical insurance
• Personal leave
• Sabbatical leave
• Open culture
• Personal development opportunities
• Paid training and development

Job Purpose

A Floor Ambassador works as the public face of a company or brand. The primary duties include creating awareness for a company's service or product, interacting with staffs to listen to their feedback to enhancing communication.

Floor Ambassadors play a vital role in promoting a positive and productive work environment and ensuring the smooth running of day-to-day operations.

Job Responsibilities

1. Greet and assist visitors, clients, or guests arriving at the office building, providing them with directions or necessary information.
2. Assist employees with questions, directions, or issues he / she may encounter during their workday.
3. Assist new employees with the onboarding process and help them become familiar with the office layout, company policies, rules, and regulations.
4. Site visit in daily basis and to coordinate with the facilities team to resolve any maintenance issues and ensure the office building is maintained, clean and tidy.
5. Serves as a liaison between different departments or teams within the office building to deliver important information or announcements.
6. Gather employee feedback about their experiences and concerns within the building and communicate this feedback to relevant stakeholders.
7. Handles minor conflicts or issues that may arise within the building and directs employees to appropriate channels to resolve issues.
8. Assist in organizing and coordinating events or meetings within the building.

We are seeking candidates proficient in Mandarin to better serve our Mandarin-speaking customers.

Perks & Benefits

• Commission and bonus
• Nearby public transport
• Central location
• Medical insurance

Play a key role in ensuring excellent patient and client satisfaction by assisting with inquiries, resolving issues, and providing information related to medical services, appointments, billing, and more. Supporting healthcare professionals, and ensuring smooth operations within the medical practice and setting. You will be expected to communicate professionally, handle sensitive information with confidentiality, and provide efficient administrative support to patients, medical staff, and departments.

Job Responsibilities:

• Serve as the first point of contact for patients, visitors, and healthcare professionals in person, over the phone, or via email.
• Answer and address patient inquiries regarding services, procedures, and policies in a professional and compassionate manner.
• Schedule, reschedule, or cancel patient appointments, ensuring accurate data entry into the scheduling system.
• Process billing information accurately and assist in handling payments or setting up payment plans.
• Assist with filling out medical forms and ensuring proper documentation is available.
• Liaise between patients and healthcare providers to ensure effective communication, including relaying patient concerns, appointments, or messages.
• Perform clerical duties such as filing, scanning, and maintaining patient records and documentation.
• Assist in maintaining the front desk area and office supplies.
• Help maintain cleanliness and organization in the waiting area and patient exam rooms, ensuring a welcoming environment.

Job Qualifications:

• Excellent communication skills, both verbal and written, with the ability to communicate with patients, medical staff effectively.
• Strong problem-solving skills and the ability to handle sensitive or challenging situations with tact and professionalism.
• Ability to multitask, remain organized, and manage time effectively in a busy medical office environment.
• Attention to detail, especially when handling patient data and billing.
• High school diploma or equivalent required; further education in medical administration, healthcare, or customer service is a plus.
• Certification in medical office administration, customer service, or a related field is a plus but not required.

Perks & Benefits

• Incentives and yearly bonus.
• Yearly increment
• Personal leave
• Personal development opportunities
• Excellent working environment.

Are you passionate about communication, skilled in problem-solving, and eager to thrive in a dynamic team environment? MTT is looking for a dedicated and patient Customer Service Executive to join our growing team!

Location: Rawang Anggun City

Working Hours: Full-time

Job Requirements:

• Excellent communication skills with the ability to quickly understand and respond to customer needs
• Strong problem-solving abilities, able to remain calm under pressure and provide effective solutions
• Proficient in computer and office software applications
• Team-oriented, with a willingness to collaborate with colleagues

Job Responsibilities:

• Communicate with customers via phone, email, or online platforms, addressing inquiries and providing solutions
• Handle customer complaints and ensure timely resolution of issues
• Track customer feedback and assist in improving our service quality
• Maintain accurate customer information and update the system as needed

What We Offer:

• Competitive salary package
• Comprehensive training and career development opportunities
• A friendly and supportive work environment

If you are passionate about customer service and looking for long-term career growth in the logistics industry, MTT is the perfect place for you!

Send your resume to https://wa.me/60126834996 and be a part of our mission to deliver outstanding customer experiences!

Are you passionate about communication, skilled in problem-solving, and eager to thrive in a dynamic team environment? MTT is looking for a dedicated and patient Customer Service Executive to join our growing team!

Location: Rawang Anggun City

Working Hours: Full-time

Job Requirements:

• Excellent communication skills with the ability to quickly understand and respond to customer needs
• Strong problem-solving abilities, able to remain calm under pressure and provide effective solutions
• Proficient in computer and office software applications
• Team-oriented, with a willingness to collaborate with colleagues

Job Responsibilities:

• Communicate with customers via phone, email, or online platforms, addressing inquiries and providing solutions
• Handle customer complaints and ensure timely resolution of issues
• Track customer feedback and assist in improving our service quality
• Maintain accurate customer information and update the system as needed

What We Offer:

• Competitive salary package
• Comprehensive training and career development opportunities
• A friendly and supportive work environment

If you are passionate about customer service and looking for long-term career growth in the logistics industry, MTT is the perfect place for you!

Send your resume to https://wa.me/60126834996 and be a part of our mission to deliver outstanding customer experiences!

 REQUIREMENTS

• Must possess at least SPM, Diploma, Advanced Diploma, or Higher/Graduate Diploma in any field is required.
• A customer service-oriented mindset with a passion for helping others.
• Problem-solver who can communicate solutions clearly, both verbally and in writing.
• Flexibility to work shifts, including both day and night schedules.
• Fluent in English and Bahasa Malaysia.
• Customer service experience is an added advantage.

KEY RESPONSIBILITIES 

• Handle a high volume of inbound calls efficiently and professionally.
• Respond to customer feedback and inquiries with a friendly and proactive approach.
• Deliver exceptional, timely support to our clients by maintaining a high standard of service.
• Manage various channels, including calls, emails, live chats, social media including Facebook, Twitter, Instagram and Whatsapp.
• Ensure that customer queries are handled thoroughly and accurately to the customers satisfaction.
• Enter and update customer information in the system to maintain accurate records.
• Uphold strict customer data privacy policies.
• Must be able to work on a 24/7 rotation basis.
• Adaptability to various ad hoc tasks as needed.

WHY JOIN US

• Comprehensive medical benefits for you, your spouse, and children, ensuring your well-being is our top priority.
• Rest easy with our group term life coverage, providing you with security and assurance.
• Stay energized with meal allowances that keep you fueled throughout the day.
• An in-house futsal court, badminton court, plus a gym for post-work workouts.
• A variety of fun-filled events and gatherings to unwind.
• Achieve a healthy work-life balance, ensuring you thrive both in and out of the office.

Perks & Benefits

• Commission and bonus
• Nearby public transport
• Regular team activities
• Medical insurance
• Personal leave
• Personal development opportunities
• Fitness membership
• Dental insurance
• Paid training and development

Job Highlights 

• Specialised in Freight Forwarding & Logistics. 
• Competitive Salary & Work benefit package. 
• Less than 3 Mins Walking Distance from LRT Bank Rakyat Bangsar5. 
• Friendly and Positive Working Environment. 

Job Responsibilities 

• Responsible for coordinating shipments from overseas for air & ocean covering 3 branches. 
• Coordinates with Sales department on the quotation required by customers and to check the validity of quotation prior to any shipment being moved. 
• To provide solutions to client on the best way to handle their shipments and to meet clients satisfaction. 
• Coordinate with Overseas agent on the shipment consolidation by Air & Ocean. 
• To coordinate with Operations department to ensure clients shipments arrive and are delivered on time. 
• To handle Cross Trade shipments in terms of invoicing and costing of job files. 
• To ensure all emails of communication to clients and agents are replied daily and to not receive any reminders. 
• To work with Operations department to ensure all SmartSheets are updated and information is correct at all times. 
• Support the Sales Team in terms of quotation, SOP, customer relationship and any other matters related to sales support. 
• To assist the Customer Service Manager in all task that is assigned. 
• Ensure customer satisfaction in service. 

Job Requirements 

• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Logistic/Transportation or equivalent. 
• At least 1 to 3 Year(s) of working experience in the related field is required for this position. 
• Required Skill(s): Communicative, Fast Learner, Goal Oriented, Listener, English Proficiency. 

Perks & Benefits

• Personal development opportunities

Job Highlights

• Specialised in freight forwarding & logistics
• Competitive salary & work benefit package
• Outstanding career growth & development opportunities
• Positive working environment

您是否熱衷於溝通、善於解決問題並渴望在充滿活力的團隊環境中茁壯成長？ MTT 正在尋找一位敬業且耐心的客戶服務主管加入我們不斷成長的團隊！

地點：萬撓安谷市

工作時間：全職

職位要求：

• 優秀的溝通能力，能夠快速理解並回應客戶需求
• 解決問題能力強，能夠在壓力下保持冷靜並提供有效的解決方案
• 精通電腦及辦公室軟體應用
• 以團隊為導向，願意與同事合作

工作職責：

• 透過電話、電子郵件或線上平台與客戶溝通，解決疑問並提供解決方案
• 處理客戶投訴並確保及時解決問題
• 追蹤客戶回饋並協助提升我們的服務品質
• 維護準確的客戶資訊並根據需要更新系統

我們提供什麼：

• 有競爭力的薪資待遇
• 全面的培訓和職業發展機會
• 友善和支持性的工作環境

如果您熱衷於客戶服務並尋求在物流行業的長期職業發展，MTT 是您的最佳選擇！

將您的履歷寄至 https://wa.me/60126834996 並成為我們提供卓越客戶體驗使命的一部分！

The Service Administrator will play a key role in supporting the service department by managing administrative tasks, ensuring smooth communication between service teams and clients, and maintaining accurate records of service activities and reports.

Education Qualification : SPM or above

Require : Familiar with Microsoft Office priority

Salary : RM 1800 - RM 2600

Please Call to Mr Lim - 012-4887781 for Interview

Perks & Benefits

• Additional Allowance,
• Overtime / OT
• EPF, SOCSO & etc
• Training provided

KEY REPONSIBILITIES :

•⁠ ⁠INSTALLATION OF EQUIPMENT

•⁠ ⁠MAINTENNACE AND REPAIR

•⁠ ⁠TROUBLESHOOTING

•⁠ ⁠CUSTOMER SUPPORT

•⁠ ⁠REPORTING

•⁠ ⁠TOOLS & EQUIPMENT MANAGEMENT

•⁠ ⁠SAFETY COMPIANCE

FROM 18 - 30 AGE (MALE)

RM2000.00 - RM2600.00

NUMBER OF VACANCY : 1

TRAINING WILL PROVIDED

BASIC OF ENGLISH / BAHASA MELAYU

PHYSICAL STAMINA PRIORITY

TIME MANAGEMENT

Please Call to Mr Lim - 012-4887781 for Interview

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

Locations:

• Nikugaiya: 2-11, 2F, Pearl Shopping Gallery, Jalan Sepadu, Taman United, 58200 Kuala Lumpur

• Donkai: C.90.0, Plaza The Exchange TRX, Persiaran TRX, Tun Razak Exchange, 55188 Kuala Lumpur

• Zha Zha Beef: Lot 23-G, 3rd Mile Square, 151 Batu 3 Jalan Klang Lama, Pusat Dagangan 3rd Mile Square, 56100 Kuala Lumpur

Responsibilities:

• Welcome and assist customers with their orders

• Ensure food and drinks are served according to restaurant standards

• Maintain cleanliness and hygiene of the dining area and kitchen

• Support daily operations, including restocking supplies and preparing dining areas

• Handle customer inquiries and provide excellent service

• Work as a team to ensure smooth service and a positive dining experience

Requirements:

• Prior experience in the F&B industry is a plus

• Friendly, energetic, and team-oriented personality

• Good communication and customer service skills

• Able to work in a fast-paced environment

• Willing to work on weekends and public holidays

Benefits:

• Basic Salary: RM2,200–RM2,800 + Service Points

• Staff Meals

• Hostel Accommodation

• Birthday Angpau

• Annual Bonus & Leave

• Team Building

Job scope as follows:

• Candidate are required to execute and perform project or service coordination on assignment basis at customer premises.
• Provide troubleshooting, diagnosis & repairing works on of fluid handling equipment and mechanical rotating related equipment.
• Generate and issue troubleshooting, diagnosis and service report to customer.
• Follow up and obtain approval from customer to execute repair and service activities.
• Assist and pre-arrangement with customer’s for field service activities.

Requirement:

• Candidate with general understanding of mechanical, piping and electrical engineering and fluid handling equipment and experience will be added advantage
• Able to communicate in English / Bahasa and Mandarin
• Possess good customer service with positive mindset.
• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Engineering, Engineering (Industrial), Engineering (Mechanical) or equivalent.
• At least 2 Year(s) of working experience in the related field is required for this position
• Preferably Senior Executive specialized in Engineering - Industrial or equivalent.
• Relevant experience without certificate may also apply.
• With experience in repair and troubleshooting on pumps will be added advantage.
   

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

Job scope as follows:

• Candidate are required to execute and perform project or service coordination on assignment basis at customer premises.
• Provide troubleshooting, diagnosis & repairing works on of fluid handling equipment and mechanical rotating related equipment.
• Generate and issue troubleshooting, diagnosis and service report to customer.
• Follow up and obtain approval from customer to execute repair and service activities.
• Assist and pre-arrangement with customer’s for field service activities.

Requirement:

• Candidate with general understanding of mechanical, piping and electrical engineering and fluid handling equipment and experience will be added advantage
• Able to communicate in English / Bahasa and Mandarin
• Possess good customer service with positive mindset.
• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Engineering, Engineering (Industrial), Engineering (Mechanical) or equivalent.
• At least 2 Year(s) of working experience in the related field is required for this position
• Preferably Senior Executive specialized in Engineering - Industrial or equivalent.
• Relevant experience without certificate may also apply.
• With experience in repair and troubleshooting on pumps will be added advantage.
   

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

Job scope as follows:

• Candidate are required to execute and perform project or service coordination on assignment basis at customer premises.
• Provide troubleshooting, diagnosis & repairing works on of fluid handling equipment and mechanical rotating related equipment.
• Generate and issue troubleshooting, diagnosis and service report to customer.
• Follow up and obtain approval from customer to execute repair and service activities.
• Assist and pre-arrangement with customer’s for field service activities.

Requirement:

• Candidate with general understanding of mechanical, piping and electrical engineering and fluid handling equipment and experience will be added advantage
• Able to communicate in English / Bahasa and Mandarin
• Possess good customer service with positive mindset.
• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Engineering, Engineering (Industrial), Engineering (Mechanical) or equivalent.
• At least 2 Year(s) of working experience in the related field is required for this position
• Preferably Senior Executive specialized in Engineering - Industrial or equivalent.
• Relevant experience without certificate may also apply.
• With experience in repair and troubleshooting on pumps will be added advantage.
   

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

Senior Customer Success Management Executive (IT Industry)

KARUNA (SARAWAK) ENTERPRISE SDN. BHD.

Role Overview:

As a Senior Customer Success Executive at Karuna, you will play a pivotal role in building and

maintaining strong relationships with our clients, ensuring they derive maximum value from our

technology solutions. You will be responsible for driving customer retention, growth, and advocacy by

developing strategic account plans and engaging with key stakeholders within our customer

organizations.

Key Responsibilities:

Relationship Building:

Cultivate and sustain strong relationships with key stakeholders within customer organizations,

including executives, decision-makers, and end users, to ensure long-term satisfaction and partnership.

Strategic Account Management:

Develop and execute strategic account plans tailored to each customer's specific needs and goals, with

an emphasis on driving retention, growth, and advocacy within the tech space.

Onboarding and Training:

Lead the onboarding process for new customers, ensuring a seamless transition by providing in-depth

training on our technology products and services, and enabling customers to achieve their desired

outcomes.

Customer Engagement:

Regularly engage with customers to understand their evolving needs, identify opportunities for upselling

or cross-selling additional tech products or services, and address any concerns or challenges they may

face.

Primary Point of Contact:

Serve as the main point of contact for customer inquiries, concerns, or escalations, collaborating with

internal technical teams to quickly resolve issues and ensure customer satisfaction.

Customer Advocacy: Represent the voice of the customer within our organization, advocating for their

needs and priorities across all departments, and driving initiatives to enhance the overall customer

experience.

Feedback Analysis:

Collect and analyze feedback from customers on their experience with our technology solutions,

identifying trends and areas for improvement, and working with internal teams to drive product

enhancements or process optimizations.

Performance Monitoring:

Track and analyze key performance metrics related to customer success, such as customer

satisfaction scores, retention rates, and upsell/cross-sell opportunities, taking proactive measures to

ensure targets are met or exceeded.

Job Requirements:

Educational Background:

Bachelor’s degree in Business Administration, Marketing, IT or a related field is required.

Experience: Proven experience in a customer-facing role, such as customer success, account

management, or sales within the tech industry, with a strong track record of driving customer satisfaction

and retention.

Skills:

Strong interpersonal and communication skills, with the ability to build rapport, influence, and

collaborate effectively with both customers and internal technical teams.

Strategic Thinking: Demonstrated strategic thinking and problem-solving abilities, with a proactive and

solution-oriented approach to addressing customer needs and challenges.

Adaptability:

Ability to manage multiple priorities in a fast-paced, dynamic tech environment.

Technical Proficiency:

Familiarity with Customer Success software platforms and tools, as well as a solid understanding of

technology solutions and how they deliver value to customers.

Passion for Customer Success:

A deep commitment to customer advocacy and a passion for delivering exceptional customer

Perks & Benefits

• Casual dress code
• Company trips
• Personal leave
• Open culture
• Personal development opportunities
• Staff activities 
• Season Parking
• Panel Doctor

Job scope as follows:

• Candidate are required to execute and perform project or service coordination on assignment basis at customer premises.
• Provide troubleshooting, diagnosis & repairing works on of fluid handling equipment and mechanical rotating related equipment.
• Generate and issue troubleshooting, diagnosis and service report to customer.
• Follow up and obtain approval from customer to execute repair and service activities.
• Assist and pre-arrangement with customer’s for field service activities.

Requirement:

• Candidate with general understanding of mechanical, piping and electrical engineering and fluid handling equipment and experience will be added advantage
• Able to communicate in English / Bahasa and Mandarin
• Possess good customer service with positive mindset.
• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Engineering, Engineering (Industrial), Engineering (Mechanical) or equivalent.
• At least 2 Year(s) of working experience in the related field is required for this position
• Preferably Senior Executive specialized in Engineering - Industrial or equivalent.
• Relevant experience without certificate may also apply.
• With experience in repair and troubleshooting on pumps will be added advantage.
   

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

地點：

• Nikugaiya：2-11, 2F, Pearl Shopping Gallery, Jalan Sepadu, Taman United, 58200 Kuala Lumpur

• 東凱：C.90.0, Plaza The Exchange TRX, Persiaran TRX, Tun Razak Exchange, 55188 Kuala Lumpur

• 紮紮牛肉：Lot 23-G, 3rd Mile Square, 151 Batu 3 Jalan Klang Lama, Pusat Dagangan 3rd Mile Square, 56100 Kuala Lumpur

職責：

• 歡迎並協助客戶下訂單

• 確保依照餐廳標準提供食物和飲料

• 保持用餐區和廚房的清潔和衛生

• 支援日常運營，包括補充物資和準備用餐區

• 處理客戶詢問並提供優質服務

• 團隊合作，確保順暢的服務和積極的用餐體驗

要求：

• 有餐飲業經驗者優先

• 個性友善、充滿活力、有團隊精神

• 良好的溝通與客戶服務技能

• 能夠在快節奏的環境中工作

• 願意在週末和公共假期工作

好處：

• 基本薪資：RM2,200–RM2,800 + 服務點

• 員工餐

• 宿舍住宿

• 紅包生日

• 年度獎金和休假

• 團隊建立

We are looking for a highly motivated & detail-orientated Field Service Technician to join our team. In this role, you'll play a key part in ensuring our lab and diagnostic equipment runs smoothly and efficiently at customer sites.

Responsibilities

• Perform on-site installations, trainings and follow comprehensive testing procedures to verify equipment is operating safely and correctly.
• Provide expert troubleshooting and repair support, assisting both customers and field service teams to resolve technical issues quickly and effectively.
• Conduct assigned service tasks and maintenance on schedule, ensuring customer satisfaction and meeting sales targets.
• Upkeep of service tools & facilities compliance on regulations, licensing requirement and standard issued by the statutory body etc.
• Generate timely & accurate reports and documentation

Requirements

• Minimum Diploma/Advance Diploma within science field – Applied Physics/Biomedical/ Electronic/Mechanical Engineering or equivalent.
• Good knowledge in repair, preventive maintenance & testing, commissioning methodologies and instruments. Experience with laboratory or diagnostic equipment is a plus.
• Strong problem-solving skills and attention to detail.
• Excellent communication and customer service skills.
• Ability to work independently and in a team environment.
• Must possess own car. Able to travel throughout Klang-valley and Outstation.
• Required language(s): Bahasa Malaysia, English.

Benefits

• Attractive salary with other remunerations such as allowances, commissions.
• Annual Bonus and incentives based on performance.
• Supportive and collaborative work environment.
• Training & Mentorship provided.
• Company Events and Trips.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Company trips
• Paid training and development

We are looking for a highly motivated & detail-orientated Field Service Technician to join our team. In this role, you'll play a key part in ensuring our lab and diagnostic equipment runs smoothly and efficiently at customer sites.

Responsibilities

• Perform on-site installations, trainings and follow comprehensive testing procedures to verify equipment is operating safely and correctly.
• Provide expert troubleshooting and repair support, assisting both customers and field service teams to resolve technical issues quickly and effectively.
• Conduct assigned service tasks and maintenance on schedule, ensuring customer satisfaction and meeting sales targets.
• Upkeep of service tools & facilities compliance on regulations, licensing requirement and standard issued by the statutory body etc.
• Generate timely & accurate reports and documentation

Requirements

• Minimum Diploma/Advance Diploma within science field – Applied Physics/Biomedical/ Electronic/Mechanical Engineering or equivalent.
• Good knowledge in repair, preventive maintenance & testing, commissioning methodologies and instruments. Experience with laboratory or diagnostic equipment is a plus.
• Strong problem-solving skills and attention to detail.
• Excellent communication and customer service skills.
• Ability to work independently and in a team environment.
• Must possess own car. Able to travel throughout Klang-valley and Outstation.
• Required language(s): Bahasa Malaysia, English.

Benefits

• Attractive salary with other remunerations such as allowances, commissions.
• Annual Bonus and incentives based on performance.
• Supportive and collaborative work environment.
• Training & Mentorship provided.
• Company Events and Trips.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Company trips
• Paid training and development

• Support and assist manager with monitor overall account payable process & activities related.
• Ensure compliance with applicable accounting standards and internal controls over account payable procedure -liaise with auditors and other parties when required. 
• Ensure accuracy of invoices details input into accounting system. 
• Ensure invoices & payment perform on timely basis. 
• Assist superior with other tasks when assigned. 
• Solve any issue/error when occur, perform investigation/analyst for improvement or prevention. 

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code
• Medical insurance
• Personal leave

• Assist in the preparation of risk-based annual internal audit plan and monthly audit planning schedule for the Head Office & ISO Audit Section. 
• Plan and lead the audit teams in the conduct of operational, financial & ISO internal audit reviews according to the approved annual audit plan to assess effectiveness and efficiency of the operational & financial control and ISO Management System in the Company.
• Undertake audit planning and fieldwork independently, prepare audit report and develop practical and value added recommendations to address the root causes of issues and to improve operational efficiency.
• Monitor and conduct follow-up reviews to ensure agreed improvement plans are timely implemented and timely closure of audit findings.
• Undertake any assignments / ad-hoc projects assigned by the Operation Audit Department Head or the Head of Internal Audit Division.

Job Requirements :

• Bachelor’s Degree or professional qualification in related field such as auditing, banking, accounting, finance, business studies or other relevant field.
• A minimum of 5 years of working experience in internal audit / compliance with exposures in leading audit teams in the conduct of operational and financial audit, and preferably with prior exposures in banking / financial services industry.
• Strong analytical, communication skills and good command of English and report writing skills.
• A good team player with high level of integrity, initiatives, and good interpersonal and people management skills.

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code
• Medical insurance
• Personal leave

• To conduct compliance risk assessment of the organization, including reports on ML/TF/PF inherent risks, residual risks and mitigating controls, on-going compliance status and on any findings of infringements and its recommended actions. This includes institutional risk assessment (IRA), product, business risk assessment and review of business units’ policies, procedures and process to ensure compliance.
• To manage and support implementation of AML/CFT/CPF policy and procedure requirements by all business units access the organization, including robust CDD/EDD process and periodic review process, proper customer risk profiling/KYC with appropriate ML/TF/PF risk, screening requirements, enhancement of AML/CFT/CPF controls and monitoring.
• To conduct internal due diligence compliance reviews/KYC on higher AML risk cases escalated by business units to Compliance.
• To continuously review compliance and regulatory risk by conducting thematic / periodic compliance monitoring reviews. Assist Head of Compliance in producing review reports and report issues/findings with corrective measures and monitor the closure of issue/findings as part of the issue validation process.
• To manage, monitor and report for AML/CFT/CPF transaction monitoring (TM) activities, reviews of TM alerts, perform periodic review, conduct STR related investigations and investigation of potentially suspicious transactions and/or high risk customers, including fraud investigations and law enforcement agencies related investigations. The role includes establishing and on-going analysis on relevant internal criteria and red flags to detect suspicious transactions, maintenance of negative listing, managing effective day to day AML operations handling and maintenance of AML systems and monitoring tools. 
• Manage and report the unusual and / suspicious transactions with escalation of AML concerns. Support Head of Compliance in liaising with BNM, relevant regulatory and agency to ensure compliance with laws and regulations and handling of audit reviews (internal and external) engagements.
• To support Head of Compliance in updating and implementing the Group Compliance policies, manuals, procedures, systems and control mechanism in complying with applicable laws and regulations, including AML/CFT/CPF regulations and best practice. 
• To ensure proper record keeping and confidentiality of all AML related reviews, assessment and investigation. Draft periodic reports and management papers to the relevant committees as tasked by Head of Compliance which may cover updates, escalations of non-compliance incidents/issues.
• To provide regulatory advisory to all compliance related enquiries from business units with proper understanding of the business processes. 
• To draft and review compliance training materials and to conduct regulatory compliance training including AML/CFT/CPF awareness training and program.

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code
• Medical insurance
• Personal leave

• Identify and direct the execution of marketing activities for the assigned portfolio or businesses to achieve growth opportunities, market share and profit objectives in line with the overall commercial priorities.
• Formulate initiatives and recommend actions across all funnels of marketing mix; including cohesive multichannel marketing strategy, distribution channel management and lifecycle development tactics for new and existing customers; to build a sustainable competitive advantage
• Identify new target segments and develop opportunities within the Aeon customer base to improve customer conversions, increase product holding and cross-sell initiatives as well as support efforts to generate better qualified digital leads.
• Understand and propose plans to drive/improve customer migration for Aeon suite of digital product and services.
• Pursues and support the development of strategic partnerships, alliances and relationships as part of business continuity.
• Keep abreast with consumer trends & marketing best practices and maintains a deep understanding of the demographics, psychologies, and behavioural drivers of Aeon brand’s customers through regular comparative reporting, market research and data analysis of internal customer data set.
• Support the organization’s annual operating plan through the review of formulated strategies & key action plans as well as monitoring of Division KPI, budget, sales forecast and planning process.
• Identify the effectiveness and impact of current initiatives and incorporate learning from benchmarking into future plans through operative tracking and analysis of key achievable goals.
• Update senior management on business direction, performance and initiatives on a monthly basis through the routine publishing of board papers and other management reports/ presentation materials
• Coordinate activities between departments to ensure that key projects are completed on schedule.

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code
• Medical insurance
• Personal leave

Responsibilities

• Customer service and relations is the primary contact for shoppers as soon as they step into the mall
• Handles all customers enquiries/complaints and passing them on to the appropriate department.
• Knowledgeable of mall’s services, facilities, stores / locations, promotional activities.
• Taking information from customers (eg. Filling up the log book for complaints, lost & found etc) and entering it in a database (where available)
• Making sure that the customer's experience is a positive one.
• Establish and maintain good relations with Retailers as well as entertain any complaints and passing them to the relevant departments
• Information dissemination to relevant departments on complaints and monitoring/follow-up of response/resolution of problems by departments.
• Facilitating customers with special needs.
• Assist Marketing & Leasing Department on promotions/events/launches/functions etc.
• Assist Marketing & Leasing Department and monitor promotions/events set-up and dismantling
• Assist Marketing & Leasing Department on conducting interviews with shoppers
• Assist Management to distribute circulars to tenants
• To carry out other duties and responsibilities which may be assigned by the superior from time to time.

Requirements

• Minimum SPM and preferably with related Diploma in Business/ Economics/ Communication/ Marketing or equivalent
• Minimum two (2) years’ experience in related field or Customer Service
• Good communication skills in English and Bahasa Malaysia
• Computer literate and proficient in Microsoft Office
• Ability to work under pressure and meet deadlines.
• Able to work on shifts, weekends and during night or early morning set-up for promotion space vendors, event organizers and VMD work (as and when required)
• Applicants must be willing to work in M3 Mall

Customer Service Associate (Mandarin Speaking) China Market

About Zeal Group

Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a tam of 700+ employees across the globe

• Medical Benefit
• Optical Benefit
• Life Insurance
• Meal Allowance
• Travel Allowance
• Health & Fitness Subsidy
• Staff Referral Bonus Program
• Long Service Rewards
• Employment Pass and Visa Sponsorship *for Non- Malaysian
• Relocation Benefits *for Non-Malaysian

*NOTE : Successful candidates hired, will need to complete Probationary Period before Relocation exercise can take place.

Interview process :

• Virtual Session with TA team – 30-minutes
• First interview with Hiring Manager – 1-hour
• Final interview with Head of Dept – 45-mins