Total 86 digital design manager job vacancies in Batu Kawan

Responsibilities:

• Oversee the daily operations of the rooms division, ensuring smooth and efficient service delivery.
•   Develop and implement strategies to maximize revenue and minimize costs.
•   Ensure compliance with all hotel policies, procedures, and safety regulations.
•   Recruit, hire, train, and develop a high-performing team of staff members.
•   Motivate and inspire the team to deliver exceptional guest service.
•   Conduct regular performance reviews and provide coaching and feedback.
•   Address employee concerns and resolve conflicts promptly and professionally.
•   Ensure that all guest needs and expectations are met or exceeded.
•   Respond to guest complaints and feedback in a timely and effective manner.
•   Implement strategies to enhance the overall guest experience.
•   Manage the department's budget and control costs.
•   Monitor and analyze financial performance to identify areas for improvement.
•   Make informed decisions regarding capital expenditures and operational expenses.
•   Conduct regular inspections of guest rooms and public areas to ensure cleanliness and maintenance standards.
•   Implement quality control measures to maintain high standards of service.
•   Monitor guest satisfaction surveys and implement corrective actions as needed.

Requirements:

• Proven experience in hotel management, with a strong focus on rooms division operations.
• Good organizational and leadership abilities.
• Excellent communication and people skills.
• The ability to work effectively with people from diverse cultural backgrounds.
• Knowledge of industry's legal rules and guidelines.
• Bachelor's degree in hospitality management or a related field.
• Strong understanding of hotel operations, including revenue management, sales, and marketing.
•  Strong attention to detail and problem-solving abilities.
•  Proficiency in hotel management software systems.
•  The role often requires working irregular hours, including weekends and holidays.

Perks & Benefits

• Commission and bonus
• Nearby public transport
• Regular team activities
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Dental insurance
• Paid training and development

職責：

• 監督客房部門的日常運營，確保順利有效率地提供服務。
• 制定並實施策略以最大化收入並最小化成本。
• 確保遵守所有飯店政策、程序和安全法規。
• 招募、僱用、培訓和發展一支高績效的員工團隊。
• 激勵和激勵團隊提供卓越的賓客服務。
• 定期進行績效評估並提供指導和回饋。
• 及時、專業地解決員工關心的問題並解決衝突。
• 確保滿足或超越客人的所有需求和期望。
• 及時有效回應客人的投訴和回饋。
• 實施策略以增強整體賓客體驗。
• 管理部門預算並控製成本。
• 監控和分析財務績效以確定需要改進的領域。
• 就資本支出和營運支出做出明智的決定。
• 定期檢查客房和公共區域，以確保清潔和維護標準。
• 實施品質控制措施以維持高標準的服務。
• 監控賓客滿意度調查並根據需要實施糾正措施。

要求：

• 擁有豐富的飯店管理經驗，專注於客房部門營運。
• 良好的組織和領導能力。
• 優秀的溝通和人際交往能力。
• 與來自不同文化背景的人有效合作的能力。
• 了解行業的法律規則和指南。
• 酒店管理或相關領域的學士學位。
• 對酒店營運有深入了解，包括收入管理、銷售和行銷。
• 高度關注細節和解決問題的能力。
• 熟練酒店管理軟體系統。
• 該職位通常需要不規律的工作時間，包括週末和假日。

津貼和福利

• 佣金和獎金
• 附近的公共交通
• 定期團隊活動
• 醫療保險
• 事假
• 開放文化
• 個人發展機會
• 牙科保險
• 有薪培訓和發展

職位描述：

• 規劃和監控入庫和出庫交貨。
• 監督物流和運輸。
• 監督所有車輛的維護和保養。
• 準備和監控營運支出的財務預測和預算預測。
• 更新和評估指標以評估績效並實施增強功能。
• 確保遵守安全和品質標準，並保持高度遵守所有相關法規。
• 制定、實施和維護營運流程和政策，以實現高標準的合規性和營運有效性。

要求：

• 候選人必須至少擁有工程（機械）文憑/高級/高級/研究生文憑、學士學位/研究生文憑/專業學位。
• 該職位需要至少 5 年相關領域的工作經驗。
• 根據工作要求，能夠用普通話溝通將是一個顯著的優勢。
• 有棕櫚油加工經驗將更具優勢。

津貼和福利

• 住宿
• 醫療保險
• 事假

Western Digital seeks a talented and passionate industrial designer with experience and interest in product graphics to join our diverse and energetic design team. This is an outstanding opportunity to bring new ideas to our industry-leading consumer product lines.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Lead design projects with creative synergy and adventurous outlook from product inception to product launch.
• Evangelize and demonstrate the value of design across our product portfolio.
• Collaborate with cross-functional teams to translate user needs, market trends, and technical considerations into effective design solutions.
• Create design concepts, including form factors, product graphics, and colourways.
• Leverage various design tools to communicate concepts, including Adobe Creative Cloud, Keyshot, SolidWorks, and Microsoft Office.
• Support multiple programs at different stages of the design process.
• Develop detailed product specifications, including artwork, colours, materials, and finishes.
• Communicate with design, marketing, and engineering teams as well as suppliers across multiple regions.

We will focus on activities related to responsible sourcing management within procurement, supply chain ethical standards, and sustainable sourcing initiatives across Western Digital. The position will manage due diligence processes, supply chain mapping, and insights, whilst helping to develop and embed more sustainable procurement practices.

The role will support the corporate sustainability team and may undertake specific supply chain focused projects to help deliver solutions.

Accountability

In order for the incumbent to deliver the expected outcome, the incumbent is authorized to perform the following:

• Responsible for developing and managing supply chain mapping tools and databases.
• Communication and issue of information to supply chain, ensuring clarity, appropriate messaging and timeliness. Instigate and conduct supplier meetings where appropriate to support sustainability objectives.
• Co-ordination of supplier meeting, including tracking invites, responses and supporting with presentations.
• Ensuring that all relevant insights are captured and processed in a timely and accurate manner. This is to be achieved by collaborating closely with various business partners.
• Evaluating procurement and supply chain insights, identifying and pursuing missing data and working to improve the quality of data. Make recommendations and ensure clear communication of requirements through the supply chain. Assess and communicate risks.
• Preparing and issuing relevant data for reporting purposes, audit and cost/ benefit analysis.
• Using insights to identify opportunities and to make recommendations to improve approach, support the development of supply chain standards and help inform next phases of activity.
• Working alongside the Corporate Sustainability team to initiate and embed sustainability initiatives. Helping to implement agreed strategies and support objectives.
• Working in collaboration with various business partners, to enable the delivery of objectives. Where appropriate instigating and conducting stakeholder meetings, managing correspondence, building engagement and resolving queries.
• Developing knowledge and expertise as a sustainability and responsible sourcing specialist. Demonstrating in depth understanding of the broader industry, as well as relevant environmental and social considerations. Learning and managing new technical skills, processes and systems as required.
• Identifying further opportunities to help develop sustainability objectives. Supported by Category Manager and Corporate Sustainability team.
• Promoting good inter departmental relations and contributing to the establishment of a professional and efficient department reputation.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Perform basic level analysis for production hold lots and give disposition and feedback to related team such as Product Engineer, Test Process Engineer, Assembly Process Engineer, and Test Equipment Engineer for issue investigation.
• Execute 1st level troubleshooting during test and escalate it to related team.
• Handle test engineering activity such as DOE/Volume checkout/correlation etc.
• Maintain 6S in common of lab, in charge of units control in lab.
• Provide support for hardware release such as product correlation and machine buy-off activities qualifications.
• Attend to immediate product/system related testing issues and demonstrates open communication policy and involvement with production and maintenance people on achieving problem solution.
• Perform 1st level EFA and 2nd level EFA for production hold lots and give disposition, and feedback to related team for issue investigation.
• Support related production issue related to TPE (flush out)
• Wafer test process

 ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Interpret data, analyze results using statistical techniques and provide ongoing reports.
• Plan, develop, upskilling training sessions to Direct Labor employees.
• Develop criteria to evaluate the effectiveness of training activities.
• Compile and publish training metrics.
• Identify potential quality problems, compliance gaps, and possible process. efficiency improvements to production management.
• Participate in SGA / Kaizen activities.
• Producing dashboards, including graphs, tables, and other visualizations.
• Creating presentation decks using PowerPoint (or similar) and able to present.
• Providing written reports of your findings.
• Producing dashboards, including graphs, tables, and other visualizations.
• Able to operate training system.

We are seeking a highly motivated, talented Software Development Engineer with knowledge in CAD software for the development and maintenance of Design Automation Infrastructure at Western Digital. Some of the job roles are summarize below:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Engage in the development of our design automation infrastructure for the mechanical design process, enhancing efficiency and accuracy.
• Utilize machine learning and data analytics techniques to optimize the design process, develop a design recommendation system, identify anomalies, and support failure analysis.
• Develop and maintain software tools to streamline simulation workflows, mitigate human error, and enhance the analysis of simulation results.

ESSENTIAL DUTIES AND RESPONSIBILITIES:  

• To plan, schedule, monitor and follow up closely on production performance and expedite the work order to ensure shipments to customer are meet 
• Interface with Production Planning Supervisor, Manufacturing Engineer and other required personnel to achieve the output goal and shipment requirement 
• To communicate and coordinate especially with Production team regularly to ensure smooth loading plan  
• To prepare reports in timely manner 
• Required to working shift and will be station in Production Office 
• Any other tasks related to planning that assigned by superior from time to time 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Plans, schedules, coordinates and/or monitors final delivery of assigned products through the complete production cycle.
• Works from published loading forecast and production readiness to establish production schedules, loading plans within capacity requirements.
• Responsible for production planning and fulfillment, including the required changes to loading plans up to managing daily shipments according to backlog in a timely fashion.
• Daily monitoring of WIP performance to ensure WO close on timely manner to meet shipment needs.
• Daily clearance/ update of past due work order to ensure overall MRP is driven correctly.
• Working with and drive cross functional teams to accomplish KPI e.g. build plan execution, OTD, inventory management, cycle time performance and MLT.
• Responsible to work with cross functional teams on ECO/ Quality/ Rework excursions.
• Responsible for daily/ weekly/ monthly/ quarterly reporting for KPI areas.
• Initiate & Drive improved Business or system process(es) to close gaps for continuous improvements. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Design & Develop new hardware & innovative solution on sensor integration (IoT) and data mining to existing manufacturing equipment.
• Perform new sensor development and selection for data mining to IoT platform.
• Collaborate with Data Analytics team to integrate and implement large scale data solution
• Responsible to develop/sustain existing software programs, algorithms and automate data to clean and evaluate huge amount of datasets from multiple sources.
• Continue improving the acquisition system through software updates or new/improved hardware
• Documentation of systems and procedures for the setup and maintenance of hardware systems.
• Ensure effective hand shaking process of new device/product introduction to the line and new process technology capabilities developments.

We are seeking an organized and efficient Administrator 1, Contracts to join our team in Batu Kawan, Malaysia. As Administrator 1, you will assist with the day-to-day administration of the SEA legal team’s operations, managing the administrative aspects of the department’s portfolio. In this role, you will maintain the tools, systems, and processes required for the role. You will partner with the legal counsels on your team and stakeholders inside and outside of the organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Provide general contract administration support including reviewing contract requests
• Support contract management processes, including using and managing internal contract management tools.
• Administration of legal documentation submission through the ticketing system.
• Manage end-to-end administrative contract management tasks by maintaining internal contract management tools.
• Perform post-contract execution administrative, management, and tracking tasks.
• Schedule and coordinate meetings for the team, including internal and external appointments.
• Prepare all required meeting documentation and assist in documenting meeting minutes.
• Manage all aspects of travel itineraries, planning, bookings/ reservations, and transportation.
• Prepare and manage budget submission processes utilizing internal system(s).
• Assist in all team claims submission and reconcile expenses, ensuring accuracy and compliance with company policies.
• Liaising with external service providers on the execution of legal engagement letters, billings administration, and other legal documentation.
• Manage all courier and administrative documentation (including filing – both physical and digital).
• Managing and maintaining audit-ready contract records and documents through internal tools and systems.  
• Carry out any searches (contract or regulatory) in internal or external databases.
• Work closely with contract managers and legal counsels across different legal functions.
• Perform any other ad hoc duties as may be assigned from time to time.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Lead PCB DFM with multi-function teams for PCB design tape out.
• Act role of PCB designer including PCB DFM for staging SSD project.
• Proceed PCB placement and PCBA proposal with consideration of mechanical process & design feedback and thermal solution.
• Perform PCB design library maintenance, PCB panel and fabrication drawing template generation and Valor ERF maintenance.
• Lead PCB design rule roadmap development with multi-function teams.
• Interface seamlessly with PCB SQE, PCB venders and HW engineer for required PCB design rule development.
• Lead project to success and on time deliverable with various manufacturing and function teams at various WDC locations for new product development and PCB design improvement.
• Deliverable of Automation program for efficiency of PCB design and DFM.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Perform basic level analysis for production hold lots and give disposition and feedback to related team such as Product Engineer, Test Process Engineer, Assembly Process Engineer and Test Equipment Engineer for issue investigation
• Execute 1st level troubleshooting during test and escalate it to related team.
• Handle test engineering activity such as DOE/Volume checkout/correlation and etc.
• Maintain 6S in common of lab, in charge of units control in lab.
• Provide support for hardware release such as product correlation and machine buy-off activities qualifications.
• Attend to immediate product/system related testing issues and demonstrates open communication policy and involvement with production and maintenance people on achieving problem solution.
• Perform 1st level EFA and 2nd level EFA for production hold lots and give disposition, and feedback to related team for issue investigation;
• Support related production issue related to TPE(flushout).

SanDisk’s Penang SSD Platform Technology Development Integration (PTDI) organization is a SSD technology development group that will be embedded in SanDisk’s green-field production facility, SanDisk Storage Malaysia (SDSM) located in the new Batu Kawan Industrial Park, Penang, Malaysia. PTDI is looking for Process Module Engineer (Material/Process) to join a new team tasked with starting up a vertically integrated SSD-focused technology development team with the charter of developing new generations of SSD products for clients, enterprise, and emerging data storage solutions. The vertically integrated manufacturing capability of SDSM represents the most fundamental shift in completing the end-to-end manufacturing value chain for SanDisk’s solid-state NAND data storage products.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Defines IC package/SMT/SSD drive requirements, goals, and milestones for all SSD product groups and customer requirements.
• Develops SSD assembly and IC packaging material and processes to meet quality, reliability, cost, yield, productivity and manufacturing requirements.
• Develops new package and SMT process qualification programs.
• Prepares and/or updates specifications for piece parts of integrated circuits or semiconductor assemblies.
• Plans and conducts experiments to fully characterize material and processes throughout pathfinding to development to ramp.
• Develops solutions to improve quality, reliability, cost, yield, process stability/capability, productivity, and safety utilizing formal education, experience, statistical knowledge, and problem-solving tools.
• Establishes process control systems.
• Transfers process to high volume manufacturing and provide support in new factory start-up.
• Acts as a liaison with suppliers/vendors.
• Maintains product quality while developing and introducing package cost reduction programs.
• Coordinates the introduction of new package processes into production.
• Using appropriate tools, performs integrity analysis of packages.

PME Specific Role Description includes the following but not limited to:

• SMT material and process development
• SMT AI/ML integration development
• SMT technology (material/process/metrology/equipment) pathfinding & roadmap
• Stencil design/development for new components
• DFM assessment and NUDD risk management
• Process-Material-Component-board-drive interactions
• DOE & Mechanical and Material Lab Tools & Failure Analysis knowledge
• Quality Tools: FMEA, 8D, DMAIC, IPC knowledge etc.
• Statistical Tools: Statistical analysis (JMP/Minitab), GreenBelt/BlackBelt certification
• Special engineering characterization & improvement projects
• Factory emergency taskforce support

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible to supervise Production lines
• Provide clear, regular communication of production priorities, challenges, and status across the shift to meet production schedules, goals and objectives
• Directly manage Operators team, routinely provide guidance on career development in your team and regularly conducting performance management. engagement activities and monitor attendance
• Responsible for labor planning and allocation between processes, 6S, line cleanliness, tardiness and training
• Collaborate with Engineering/Supporting Team to solve day to day excursion, implement line process changes or new implementations for improvements
• Periodically audit production adherence to visual aids and standard instructions

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• To plan, schedule, monitor and follow up closely on production performance and expedite the work order to ensure shipments to customer are meet 
• Interface with Production Planning Supervisor, Manufacturing Engineer and other required personnel to achieve the output goal and shipment requirement 
• To communicate and coordinate especially with Production team regularly to ensure smooth loading plan  
• To prepare reports in timely manner 
• Required to working shift and will be station in Production Office 
• Any other tasks related to planning that assigned by superior from time to time 

Responsible and capable in troubleshooting and repairing automation equipment (ARV, ARS and MMS) and ensuring this equipment are in good condition to support production capacity.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible for improving and sustaining the automation equipment capability and meet the KPI (Availability, OEE, MTBA and MTBF)
• Performing and line troubleshooting and supporting daily production operation.
• Analyze equipment failure root causes and propose corrective actions.
• Ability to identify root cause and provide corrective action through use of Effective problem solving tools.
• Perform regular inspections to identify equipment root cause.
• Perform Preventive Maintenance and calibration the equipment to optimal condition.
• Maintain equipment maintenance documentation and checklist.
• Propose improvements to enhance equipment performance and reliability.
• Support equipment setup and relocation
• Assist Engineer in continuous Equipment improvement projects and Automation projects
• Demonstrate a high degree of initiative, motivation, and willingness to work proactively either independently or within the team. 
• To meet MTBA, UPH and down time
• To sustain and maintain 6S and PM activities  
• Quality issue investigation & CA monitoring 
• Ensure and manage all the automation components good condition to support production.

1. In this position, the individual will be responsible for fully supporting the Department Manager on the development of the Company goals, strategy, and tactics.
2. The most important being the ability to work with the team to assure the good execution.
3. The individual will work with the team to fully support the company and department goals on yield, quality, and cost, utilization, productivity, and cycle time.
4. Knowledgeable in the Burn in Oven equipment and Burn in Board and Burn In Loader unloader.
5. Documentation: SOP, WI, FMEA, OCAP and Control Plan for related process.
6. Ensure effective hand shaking process of new device/product introduction to the line and new process technology capabilities developments.
7. Responsible for new material/component first articles inspection and final buyoff.
8. Continuous improvement on direct/indirect material cost down & yield enhancement program.
9. Ensure robustness of process control to meet yield & thru-put expectation.
10. Report any non-conformance/customer complains issue and develop/follow up the improvement actions.
11. Fully participate to resolve the issue thru teamwork and be the main coordinator for any internal/ external audit programs.

We are seeking a highly skilled and innovative staff engineer to lead our technical team in bringing new products to market within a dynamic environment. In this role, you will lead and contribute to the development and implementation of advanced test engineering strategies for our cutting-edge storage products. Below are the key responsibilities:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Optimize Test Strategies: Design and execute efficient test plans, test time, yield, and quality to meet factory financial goals. Identify cost-effective testing methods through troubleshooting, validation, and continuous improvement.
• Lead and Collaborate on Engineering Solutions: Lead and implement innovative engineering solutions while collaborating with cross-functional teams to ensure project success under competitive timeline.
• Champion Innovation and Cost Efficiency: Collaboratively integrate advanced testing technologies, research, and adopt cost-saving solutions like Test Time Reduction (TTR) and new test platforms, driving CAPEX reduction. Continuously improve test programs and test infrastructure to enhance product quality and reliability.
• Technical Expertise and Support: Provide leadership in electrical failure analysis (EFA), exploring new test method/EFA technique to address RMAs, production, reliability, and DPPM improvement. Analyze test results and deliver reports to stakeholders with actionable insights for improvement.
• Technical Communication and Documentation: Develop and deliver clear, concise technical reports and documentation, including EFA, work instructions, test equipment guidelines, test reports, and specifications.
• NPI Support: Lead NPI projects, ensuring smooth transfer of test technology to mass production.
• Knowledge Sharing and Mentorship: Mentor junior engineers, promote best practices, and facilitate knowledge transfer through technical training.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Perform basic level analysis for production hold lots and give disposition and feedback to related team such as Product Engineer, Test Process Engineer, Assembly Process Engineer and Test Equipment Engineer for issue investigation
• Execute 1st level troubleshooting during test and escalate it to related team.
• Handle test engineering activity such as DOE/Volume checkout/correlation and etc.
• Maintain 6S in common of lab, in charge of units control in lab.
• Provide support for hardware release such as product correlation and machine buy-off activities qualifications.
• Attend to immediate product/system related testing issues and demonstrates open communication policy and involvement with production and maintenance people on achieving problem solution.
• Perform 1st level EFA and 2nd level EFA for production hold lots and give disposition, and feedback to related team for issue investigation;
• Support related production issue related to TPE(flushout).

As a technician in the R&D department, you will undertake several important responsibilities. This position requires strong organizational, communication, and data analysis skills, as well as the ability to handle multiple tasks flexibly to support the smooth progress of the R&D team. The specific job duties include:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible for the daily management and inventory of laboratory materials, ensuring timely supply, reasonable inventory allocation, material disposal, and other related tasks, to ensure the smooth progress of experiments.
• Organize and arrange relevant experiments for engineering materials according to project requirements, ensuring the standardization of experiments and the accuracy of data.
• Responsible for FA work, assisting in analyzing the root causes of product failures.
• Use MES (Manufacturing Execution System) to establish and manage engineering materials, ensuring accurate records of material flow and usage data throughout the production and R&D processes.
• Conduct measurements and record related physical quantities such as three-point bending and warpage, ensuring the accuracy of test data to provide reliable basis for subsequent analysis and decision-making.
• Collect engineering test material data according to the requirements of engineers.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Accomplish scheduled daily preventive maintenance of tools inside cleanroom environment.
• Perform simple troubleshooting and repair activities of tools with breakdown following guidance from maintenance head.
• Ensure machine maintenance check sheets are filled out in a timely manner.
• Execute cost reduction initiatives spearheaded by engineers.
• Perform other duties as assigned by immediate superior.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible to supervise overall production area.
• Provide clear, regular communication of production priorities, challenges, and status across the shift to meet production schedules, goals and objectives.
• Directly manage Operators team, routinely provide guidance on career development in your team and regularly conducting performance management. engagement activities and monitor attendance.
• Responsible for labor planning and allocation between processes, 6S, line cleanliness, tardiness and training.
• Collaborate with Engineering/Supporting Team to solve day to day excursion, implement line process changes or new implementations for improvements.
• Periodically audit production adherence to visual aids and standard instructions.

Process Development owner at BOP Process such as Package saw/ Laser mark/ Solder ball attached- SBA/UBA & EMI etc. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Define the process window and recipe baseline by using JMP DOE approach.
• Good in problem solving and work on the Root Cause Analysis/Finding using, 5 whys, DMAIC, 8D approach/methodology.
• Work closely with Cross site’s Package development team to understand the Package Design Rules & Requirements
• Ensure smooth transition from Development to new product qualification phase.
• Work closely with manufacturing process and equipment team, and cross site process development team.
• Documentation: SOP, WI, FMEA, OCAP and Control Plan for related process.
• Ensure effective handshake/pass over of process for New device/product introduction to the production line and new process technology capabilities development.
• Responsible for new material/component first article inspection and final buyoff.
• Continuous improvement on direct/indirect material/UPH cost down & yield enhancement program.
• Ensure robustness of process control to meet yield & through-put expectation.
• Report any non-conformance/customer complaint issue and develop/follow up the improvement actions.