Total 17 human resource business partner job vacancies in kuala lumpur

1. Assist in recruitment cycle included job posting, screen, arrange interview with potential candidate and on boarding process

2. To handle and prepare monthly payroll administration task

3. To update and monitor leave record

4. To perform filling and upkeep departmental documents

5. To keep track and liaise with agent to renew foreign workers’ visa/ working permit

6. Update/ enroll employees on Insurance Scheme and Medical Entitlement on monthly basis

7. To create and generate departmental monthly report

8. Coordinate trainings/ activities as and when needed

9. To circulate memo/ announcement to employees

10. Support other functions or adhoc task which assigned by the superior/HOD from time to time

Perks & Benefits

• Nearby public transport
• Medical & surgical insurance
• Paid training and development
• Monthly birthday celebration
• Annual dinner & lucky draw
• Yearly Ramadan dinner

Job Description

• Assist in the full cycle of recruitment process, including recruitment and selection process, including job posting, resume screening, phone screening, scheduling interview, and conducting reference checks.
• Assist to source potential candidates against job requirements via diverse sourcing channels, including job portals, social media, and networking.
• Assist to maintain and update employee records and other HR-related documentation.
• Assist in providing support in employee relations, addressing queries, and resolving any workplace issues.
• Assist in the onboarding and offboarding processes.
• Assist in the preparation of company internal newsletter and announcements.

Job requirements:

• Minimum SPM/Diploma in related field.
• 2 years of related administration/human resource experience an added advantage.
• Fresh graduates are encouraged to apply.
• Proficient in written and spoken English, Bahasa Malaysia
• Candidates who are fluent in Mandarin are preferred because the role requires candidates to interact with Mandarin-speaking clients.
• Proficient in Microsoft Office.
• Ability to handle sensitive information with confidentiality and professionalism.
• A self-starter, fast learner and hardworking who is able to work independently as well as a team.

Job Info:

• Position is available at Federal Territory of Kuala Lumpur (Menara Perak).
• Operation hours from Monday to Friday, 8 am to 5 pm.
• Free daily breakfast and luncheon.
• We offer attractive benefit perks to the successful candidates.

Details of Benefits:

Health Insurance - All confirmed employees are covered under the Company’s Medical and Life Benefits. The coverages are based on the number of years of service in the Company.

Dental Insurance - All confirmed employees are covered under the Company’s Group Dental Benefits. The coverages are based on the number of years of service in the Company.

Corporate Meals - The Company will provide daily free breakfast and luncheon for all its employees.

Corporate Events - The Company will host periodic gatherings and team-building events in appreciation of employees’ team effort.

Corporate Training - All confirmed employees will get the opportunity to attend corporate training to enhance their skills set and ensure their professional development.

Health Screening - All confirmed employees who have served the Company for a period are covered under the Company’s Health Screening Corporate Packages annually as a preventive health measure.

Vision Benefit - All confirmed employees who have served the Company for a period are covered under the Company’s Vision Benefits – Prescription Eyeglasses packages.

Culture and Values:

Company's Employee Value Proposition

We foster an environment that promotes teamwork and collaboration to enhance our client experience in providing them the best investment insurance solutions.

We Value Collaboration

Promoting teamwork, open communication and cooperation across the organization.

We Value Customer Service Focus

Prioritizing the needs of clients and striving to exceed their expectations.

Why join us?

We are Global operations company and support world-class customer services.

We value our People, and open for diversity and equal employment opportunities.

Do come and join us!

Perks & Benefits

• Regular team activities
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Dental insurance
• Vision insurance
• Mental health coverage

Responsibilities:

• • Provide support in all aspects of human resource and administrative functions
  • Staff recruitment - Liaise with recruitment agencies, online job portals and internal department heads on recruitment needs
  • Screen job applicants and arrange interview appointments with the hiring managers
  • Responsible for timely payroll processing and related reports for submission to relevant government authorities such as EPF, Socso, LHDN, etc.
  • Staff on-board procedure such as personal supporting documents, assign company email, access card, assign work station, brief of company policies, new staff orientation etc.
  • Monitor and process timely on staff confirmation, contract renewal, promotion, salary adjustment, appraisal etc.
  • Maintains human resource information system records and compiles reports from the database.
  • Update and maintain employee data/personal files (hard & soft copy) in system based on employee actual data and document.
  • Responsible in administrative matters.
  • Any ad-hoc assignment assigned from time to time.

Requirements:

• • Diploma/Degree in Human Resource/Business Administration or related field
  • At least 3 years relevant working experience
  • Good knowledge of employment laws and regulations
  • Proficient in English, Bahasa Malaysia, and Chinese both written and spoken
  • Able to work with minimum supervision
  • Strong communication and leadership skills

Job Highlights:

• • Good work-life balance - 5-day week
  • Medical, Hospitalisation & Personal Accident Insurance coverage
  • Professional training & courses sponsored by Company
  • Nearby public transportation

Interested candidates can WhatsApp your application to 016-223 8282

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Open culture
• Personal development opportunities
• Mental health coverage

Responsibilities:

• • Provide support in all aspects of human resource and administrative functions
  • Staff recruitment - Liaise with recruitment agencies, online job portals and internal department heads on recruitment needs
  • Screen job applicants and arrange interview appointments with the hiring managers
  • Responsible for timely payroll processing and related reports for submission to relevant government authorities such as EPF, Socso, LHDN, etc.
  • Staff on-board procedure such as personal supporting documents, assign company email, access card, assign work station, brief of company policies, new staff orientation etc.
  • Monitor and process timely on staff confirmation, contract renewal, promotion, salary adjustment, appraisal etc.
  • Maintains human resource information system records and compiles reports from the database.
  • Update and maintain employee data/personal files (hard & soft copy) in system based on employee actual data and document.
  • Responsible in administrative matters.
  • Any ad-hoc assignment assigned from time to time.

Requirements:

• • Diploma/Degree in Human Resource/Business Administration or related field
  • At least 3 years relevant working experience
  • Good knowledge of employment laws and regulations
  • Proficient in English, Bahasa Malaysia, and Chinese both written and spoken
  • Able to work with minimum supervision
  • Strong communication and leadership skills

Job Highlights:

• • Good work-life balance - 5-day week
  • Medical, Hospitalisation & Personal Accident Insurance coverage
  • Professional training & courses sponsored by Company
  • Nearby public transportation

Interested candidates can WhatsApp your application to 016-223 8282

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Open culture
• Personal development opportunities
• Mental health coverage

Job Responsibilities:

• Communicate effectively and provide prompt support to both potential and existing clients.

• Handle administrative tasks before, during, and after course publication.

• Prepare the documents for HRDCorp grant applications and claim submissions.

• Follow up with the clients to gather necessary documents or information.

• Ensure timely submission of claim documents to the HRD Corporation.

• Troubleshoot and resolve issues related to HRD grant applications.

• Report work progress and outcomes to superiors.

• Review and ensure the quality of team members' work.

• Monitor the deadlines and ensure timely execution

Job Requirements:

• Minimum qualification: SPM/Diploma/Degree in any related field.

• Fresh graduates are encouraged to apply.

• No experience required (on-the-job training will be provided).

• Proficiency in English, Malay, and Mandarin. Fluency in Chinese is preferred to manage Chinese-speaking clients effectively.

• Proficiency in MS Office applications (Word, Excel, PowerPoint).

• Strong organizational and multitasking abilities.

• Excellent communication and interpersonal skills.

• Attention to detail.

• Develop and implement strategies to acquire new clients and expand existing accounts.
• Reach out to potential clients in target markets, focusing on recruitment and HR sectors.
• Conduct product demos and presentations to prospective clients.
• Build and maintain relationships with key stakeholders and clients.
• Meet and exceed sales targets and KPIs.

• Bachelor’s degree in Business, Marketing, or related field.
• 1-2 years of experience in business development or sales, preferably in tech or recruitment.
• Strong communication and negotiation skills.
• Self-motivated with a proven track record of meeting targets.
• Familiarity with CRM software.

• Sales Skills: Ability to prospect, pitch, and close deals.
• CRM Proficiency: Experience with CRM tools
• Communication Skills: Clear and persuasive verbal and written communication.
• Time Management: Ability to prioritize and manage multiple leads and projects.
• Market Knowledge: Understanding of the recruitment sector and related technologies.

• Commission and bonus
• Nearby public transport
• Central location
• Company trips
• Personal leave
• Open culture
• Personal development opportunities

• Develop and implement strategies to acquire new clients and expand existing accounts.
• Reach out to potential clients in target markets, focusing on recruitment and HR sectors.
• Conduct product demos and presentations to prospective clients.
• Build and maintain relationships with key stakeholders and clients.
• Meet and exceed sales targets and KPIs.

• Nearby public transport
• Central location
• Flexible working hours
• Personal leave
• Personal development opportunities

Key Responsibilities:

Sales ;

• • Lead Generation: Identify and target potential customers through market research, networking, and prospecting activities.
  • Sales Presentations: Present products and services to clients, effectively communicating value propositions.
  • Relationship Management: Build and maintain strong, long-term relationships with existing and potential clients.
  • Sales Target Achievement: Meet or exceed sales targets and KPIs as established by the company.
  • Negotiations & Closures: Negotiate contracts, pricing, and terms with clients to close deals.
  • Customer Feedback: Gather feedback from clients to understand their needs and refine sales strategies.

Marketing ;

• • Campaign Development: Plan, design, and execute marketing campaigns across various channels (digital, print, social media, etc.).
  • Market Research: Analyze market trends, customer preferences, and competitor activities to adjust strategies.
  • Collaborate with Digital Marketing Department and other related team.
  • Brand Promotion: Increase brand awareness and visibility by executing brand-building initiatives.
  • Digital Marketing: Implement and manage digital marketing strategies, including SEO, SEM, email marketing, and social media advertising.
  • Event Planning: Organize and manage promotional events, trade shows, and client meetings.
  • Reporting and Analysis: Track and analyze the effectiveness of marketing campaigns and sales performance. Provide regular reports to management.

Perks & Benefits

• Commission and bonus
• Allowance (Transportation claims to site event or related to sales activities)
• Nearby public transport
• Personal leave
• Personal development opportunities
• EPF, SOCSO and EIS Contribution

• Identify and direct the execution of marketing activities for the assigned portfolio or businesses to achieve growth opportunities, market share and profit objectives in line with the overall commercial priorities.
• Formulate initiatives and recommend actions across all funnels of marketing mix; including cohesive multichannel marketing strategy, distribution channel management and lifecycle development tactics for new and existing customers; to build a sustainable competitive advantage
• Identify new target segments and develop opportunities within the Aeon customer base to improve customer conversions, increase product holding and cross-sell initiatives as well as support efforts to generate better qualified digital leads.
• Understand and propose plans to drive/improve customer migration for Aeon suite of digital product and services.
• Pursues and support the development of strategic partnerships, alliances and relationships as part of business continuity.
• Keep abreast with consumer trends & marketing best practices and maintains a deep understanding of the demographics, psychologies, and behavioural drivers of Aeon brand’s customers through regular comparative reporting, market research and data analysis of internal customer data set.
• Support the organization’s annual operating plan through the review of formulated strategies & key action plans as well as monitoring of Division KPI, budget, sales forecast and planning process.
• Identify the effectiveness and impact of current initiatives and incorporate learning from benchmarking into future plans through operative tracking and analysis of key achievable goals.
• Update senior management on business direction, performance and initiatives on a monthly basis through the routine publishing of board papers and other management reports/ presentation materials
• Coordinate activities between departments to ensure that key projects are completed on schedule.

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code
• Medical insurance
• Personal leave

職位描述

• 協助整個招募流程，包括招募和選拔流程，包括職缺、履歷篩選、電話篩選、安排面試和進行背景調查。
• 透過多種招募管道（包括招募入口網站、社交媒體和網路）協助根據工作要求尋找潛在候選人。
• 協助維護和更新員工記錄和其他人力資源相關文件。
• 協助提供員工關係的支援、解答疑問並解決任何工作場所問題。
• 協助入職和離職流程。
• 協助準備公司內部通訊和公告。

職位要求：

• 相關領域的最低 SPM/文憑。
• 具 2 年相關管理/人力資源經驗者佳。
• 鼓勵應屆畢業生申請。
• 精通英語書面和口語、馬來語
• 優先考慮能說流利普通話的候選人，因為該職位要求候選人與說普通話的客戶互動。
• 精通微軟Office。
• 能夠以保密性和專業性處理敏感資訊。
• 積極主動、學習能力強、工作勤奮，能獨立工作和團隊合作。

職位資訊：

• 職缺地點為吉隆坡聯邦直轄區（Menara Perak）。
• 營業時間為週一至週五，上午 8 點至下午 5 點。
• 每日免費早餐和午餐。
• 我們為成功的候選人提供有吸引力的福利待遇。

福利詳情：

健康保險- 所有已確認的員工均享有公司的醫療和人壽福利。保險範圍是基於在公司的服務年資。

牙科保險- 所有已確認的員工均享有公司的團體牙科福利。保險範圍是基於在公司的服務年資。

公司餐- 公司將為所有員工提供每日免費早餐和午餐。

公司活動－公司將定期舉辦聚會和團隊建立活動，以表彰員工的團隊努力。

企業培訓－所有確認的員工將有機會參加企業培訓，以提高他們的技能並確保他們的專業發展。

健康檢查- 所有已在公司服務一段時間的已確認員工每年都會參加公司的健康檢查企業套餐，作為預防性健康措施。

視力福利- 所有已為公司服務一段時間的確認員工均享受公司視力福利 - 處方眼鏡套餐。

文化與價值觀：

公司的員工價值主張

我們創造一個促進團隊合作和協作的環境，以增強客戶體驗，為他們提供最佳的投資保險解決方案。

我們重視合作

促進整個組織的團隊合作、開放的溝通與合作。

我們重視客戶服務

優先考慮客戶的需求並努力超越他們的期望。

為什麼加入我們？

我們是一家全球營運公司，支援世界級的客戶服務。

我們重視我們的員工，並對多元化和平等的就業機會持開放態度。

快來加入我們吧！

津貼和福利

• 定期團隊活動
• 醫療保險
• 事假
• 開放文化
• 個人發展機會
• 牙科保險
• 視力保險
• 心理健康保險

職責：

• • 提供人力資源和行政職能各方面的支持
  • 員工招募 - 就招募需求與招募機構、線上招募入口網站和內部部門負責人聯絡
  • 篩選求職者並安排與招募經理的面試預約
  • 負責及時處理薪資單並將相關報告提交給相關政府機構，如EPF、Socso、LHDN等。
  • 員工入職程序，例如個人證明文件、分配公司電子郵件、門禁卡、分配工作站、公司政策簡介、新員工入職培訓等。
  • 及時監控人員確認、續約、升遷、調薪、評量等。
  • 維護人力資源資訊系統記錄並從資料庫編制報告。
  • 根據員工實際資料和文檔，更新和維護系統中的員工資料/個人檔案（硬拷貝和軟拷貝）。
  • 負責行政事務。
  • 不時分配的任何臨時任務。

要求：

• • 人力資源/工商管理或相關領域的文憑/學位
  • 至少3年相關工作經驗
  • 熟悉就業法規
  • 精通英語、馬來語和中文的書寫和口語
  • 能夠在最少的監督下工作
  • 較強的溝通與領導能力

工作亮點：

• • 良好的工作與生活平衡－每週工作 5 天
  • 醫療、住院和人身意外傷害保險
  • 公司贊助的專業培訓和課程
  • 附近的公共交通

有興趣的候選人可以WhatsApp您的申請至016-223 8282

津貼和福利

• 員工股權
• 佣金和獎金
• 津貼（旅費、交通費等）
• 醫療保險
• 開放文化
• 個人發展機會
• 心理健康保險

工作職責：

• 有效溝通並為潛在客戶和現有客戶提供及時支援。

• 在課程發布之前、期間和之後處理管理任務。

• 準備HRDCorp 撥款申請和索賠提交的文件。

• 跟進客戶以收集必要的文件或資訊。

• 確保及時向HRD 公司提交索賠文件。

• 排查並解決與HRD 撥款申請相關的問題。

• 向上級報告工作進度與成果。

• 檢討並確保團隊成員的工作品質。

• 監控最後期限並確保及時執行

職位要求：

• 最低資格：任何相關領域的SPM/文憑/學位。

• 鼓勵應屆畢業生申請。

• 無需經驗（將提供在職培訓）。

• 精通英語、馬來語和國語。中文流利者優先，有效管理中文客戶。

• 熟練使用MS Office 應用程式（Word、Excel、PowerPoint）。

• 強大的組織能力和多工處理能力。

• 優秀的溝通和人際溝通能力。

• 注重細節。

ABOUT US:

PolicyStreet is a leading InsurTech group, specialising in innovative digital insurance solutions for businesses and consumers in Southeast Asia and Australia. With a network of over 40 providers, we offer a comprehensive range of products, including embedded insurance, customised employee benefits, financial advisory, and digital solutions – making insurance straightforward, for everyone. Through our regional group of companies, we serve more than 5 million customers with over US$ 10 billion in sum insured.

WHAT YOU’LL DO:

• Lead a team of Partnership Managers  to hunt for and capture new opportunities, driving relentless sales growth
• Execute sales strategies to secure high-value partnerships and achieve rapid expansion in the market while leveraging insurance technology across the region
• Carry out negotiations with partners in introducing our platform solutions and suggest best tailored solutions to further benefit both parties. 
• Monitor and provide training to team members as per need to excel and achieve business goals. 
• Analyze partnership performance, derive insights, and recommend actions to improve partners performance and effectiveness and drive growth
• Partner with cross-functional teams consisting of marketing, operations, and tech to drive integration and grow partners towards a fruitful partnership. 
• Influence and educate partners to increase product and feature usage. Identify ways to optimize and build partner’s business sales on their integrated platform driving engagement and sales.

WHAT WE EXPECT OF YOU:

• More than 5 years experience in Partnership, Merchant Acquisition, and BD in insurance and financial services industries
• Strong writing and verbal negotiation communication skills
• Results driven with a keen analytical ability to turn insights into action
• Highly motivated with a sense of urgency and willingness to adjust in a fast-paced, team environment
• Ability to multitask, prioritize and problem solve with excellent time management skills
• Creative self-starter and quick learner with a can-do attitude
• Can work independently, self-reliant, and self-motivated
• A track record of driving scalable and impactful programs to increase adoption and utilization
• Experience in People Management and coaching.

PERKS YOU’LL GET TO ENJOY WHILE WORKING HERE!

• Medical and Life insurance.
• A wide range of health benefits - including optical, dental, and physiotherapy.
• Opportunities for continuous and rapid growth as well as skills enhancement.
• Collaboration with a talented and youthful team that makes the work and learning a lot more fulfilling and fun.
• And a well stocked pantry!

Join Our Team in Shaping the Future of Insurance

As a homegrown startup that seeks to innovate how we use and think of insurance, we value teammates who think big, challenge the old ways, and take extreme ownership.

In PolicyStreet, we aim to do better, to serve people better. We are committed to pushing boundaries of innovation and to develop Purposeful and Simple insurance solutions for businesses and consumers, narrowing the protection gap and improving financial inclusivity in the region.

If you are driven to make change, keen to be at the forefront of insurance innovation, and grow with a team of talented and motivated people, we’d be just as excited to get to know you too!

Find out more about us via our website at www.policystreet.com.

At PolicyStreet, we uphold the principles of equal opportunity and embrace diversity. We are committed to a workplace free from discrimination based on race, religion, colour, gender, sexual orientation, age, marital status, veteran status, or disability status.

Key Responsibilities

• Act as the primary liaison between the business stakeholder (external or internal client) and the technical

team (product owner).

• Conduct in-depth requirement gathering sessions (specifically on data mapping and functionalities) with

business stakeholder to understand their needs. Analyze these requirements to produce clear and concise

Functional Design Specifications (FDS) for usage by technical team during development/customization of Reg

Reporting

• Document logical designs covering Data Models, Functional, and UI/UX designs.

• Able to work Independently with technical teams to ensure development covers comprehensive business

requirements

• Prepare data verifications template for business stakeholders for SIT/UAT

• Document SIT/UAT test plan, test scripts

• Manage end-to-end defect management

• Perform final sanity test prior to start of UAT with business stakeholders

• Support business stakeholders during UAT and ORT

• Provide ongoing support and clarification throughout the project lifecycle specifically for business

requirements

• Proactively identify potential issues and recommend effective solutions

Job Specification

• Foundation/Diploma/Degree in Business Management/Accounting/Finance/Computer Science/Computer Engineering/IT/Data Science

• CGPA 3.0 and above

• Professional Qualification / Regulatory Licensing Requirement in Google Project Management Certification, PMP BA/PM, AICB – Level 1 – CFS and/or CRCO (optional)

• Relevant Working Experience : 0-3 years experience (accept recently graduated candidate)

• Experience in client-facing roles or customer service or business development

• Experience in regulatory reporting/middle office of banks/financial institutions/payment system operators

About GBG

GBG is the leading expert in global identity and location. In an increasingly digital world, GBG helps businesses grow by giving them intelligence to make the best decisions about their customers, when it matters most. 

Every second, our global data, agile technology, and expert teams, power over 20,000 of the world's best-known organisations to reach and trust their customers. 

Why you should be@GBG

Reach

The precision of location data is critical to businesses that need to know exactly where their customers are so they can reduce failed deliveries, share great customer experiences and remove unnecessary costs. We provide the unique insight to know locations as well as the people who live there, because we understand global addresses better than anyone else.

This means our customers have confidence that their products and services will arrive in time and to the right location In the race to serve global customers, we exist to help every business in the world, reach every customer in the world. 

Trust

When a digital business grows, most customers are genuine. However, many are fraudsters who manipulate identities to gain illegitimate access. We give our customers unique insight to decide which are trustworthy and which are fraudulent, because we understand identity better than anyone else.

This means businesses can confidently onboard good customers, reward great customers and reject fraudsters. In the fight against Identity, Fraud, trust is key, so the more you can know and the earlier you know it, the better decisions you can make.

About the team

Loqate, a GBG solution

Helping every business in the world reach every customer in the world. Sounds good, doesn’t it. That’s the vision of GBG’s Location Intelligence business. But what does it really mean?

We help our customers connect with their customers quickly and easily. We do this through world-class data, innovative technology and our team of dedicated and experienced people.

Customers range from the smallest online shops to the biggest global technology companies, and a range of channel partners, with everyone in between. Each customer is as important as the next, ensuring our solutions meet all customers’ needs is vital to our success.

With dedicated offices in the UK, Germany, New York City, KL and Singapore, our business is proven to deliver double-digit growth each year, this will continue to help GBG Loqate become leaders in address data solutions for APAC. In China our team has already attracted some of the regions’ most successful eCommerce brands that export to the rest of the world. 

The role

This is an acquisition sales (hunter) role. The role is in place to deliver our “new logo” business target from primarily from the eCommerce sector in KL and more widely across South East Asia working with businesses operating regional headquarters from KL.

The role is predominantly field based and involves progressing inbound enquiries to conclusion and where required an element of outbound calls/contacts to prospects, leads and opportunities.

What you will do

Role Summary 

• Work with the VP Sales and SDR to research prospects within allocated sectors to create a prospect pipeline
• Manage prospecting process using appropriate sales tools (Linkedin Premium, referrals, personal networks, etc)
• Make appropriate outbound contact (phone/email/social) to move prospect to lead and closure 

Focus Areas

• Pro-actively manage all opportunities within pipeline. Establish working routines to support the time and territory management of the different tasks associated with this.
• Drive opportunities through the pipeline stages to “sold” by using appropriate sales process and plays (phone, email, social, demos, Zoom etc). Handle objections and offer additional/alternative solutions.
• Build and develop customer relationships and maintain communication throughout the sales cycle.
• Identify any revenue shortfalls and ensure these gaps are filled through pro-active activity.
• Gain feedback throughout the sales cycle and share with wider team, marketing and research as appropriate to ensure continuous improvement to the process.
• Cross sell additional products through the process.

What are we looking for

Qualifications & Experience

• Proven experience within a software/technology new business sales role with evidence of meeting / exceeding sales targets
• Experience working with marketing and digital agencies to create referral programs delivering direct revenues.
• Experience of working with the Shopify ecosystem and other APAC based Marketplaces and Site Builders would be advantageous.
• Experience of software legal contracts
• Experience of SaaS software and commercial pricing models highly advantageous
• Experience of address management software highly advantageous
• Technical background would be advantageous
• Experience of working in a fast-paced customer focused environment
• Excellent understanding of managing a sales pipeline, including ability to self-create and close from cold – pipeline management and time management skills
• Excellent oral, written communication and negotiation skills

Person Profile

• A hungry self-starter takes ownership for own performance
• Passionate about professional sales
• Highly ambitious with drive and determination
• Has a competitive nature
• Confident and outgoing with excellent interpersonal skills; a people person who is engaging, communicative and outgoing
• Resourceful with a tenacious approach, able to handle pressure, resilience is crucial
• Always presents a professional image
• Excellent commercial and business acumen
• Able to overcome objections and remain resilient
• Delivers highest standards of performance
• Proven success in contributing within a team environment
• The ability to think and act quickly, particularly under pressure
• Flexibility with reference to working hours and open to travel in the APAC region
• A hungry self-starter takes ownership for own performance
• Passionate about professional sales
• Highly ambitious with drive and determination
• Has a competitive nature
• Confident and outgoing with excellent interpersonal skills; a people person who is engaging, communicative and outgoing
• Resourceful with a tenacious approach, able to handle pressure, resilience is crucial
• Always presents a professional image
• Excellent commercial and business acumen
• Able to overcome objections and remain resilient
• Delivers highest standards of performance
• Proven success in contributing within a team environment
• The ability to think and act quickly, particularly under pressure
• Flexibility with reference to working hours and open to travel in the APAC region
  
  

Behaviours we'd like to see

To find out more

As an equal opportunity employer, we are committed to providing fair opportunities for everyone regardless of age, gender race/ ethnicity, sex, religion, age, nationality, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. Everybody is welcome and our inclusion and diversity programme, be/yourself, is designed to ensure that you can thrive. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.

To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to behired@gbgplc.com and we’ll be in touch. You can also check out our career site here.

Why not apply and make life@GBG work for you?

Job Summary:

The Customer Support Specialist is responsible for managing all inbound and outbound customer interactions across multiple channels, including phone, chat, email, and social media. This role ensures consistent, high-quality service, efficient management of high interaction volumes, and adherence to response and resolution times. The specialist will also support campaign management activities, including product promotions, service updates, and customer satisfaction surveys. Availability for customer support from 8 AM to 8 PM, Monday to Sunday, including Malaysia public holidays, is required.

Job Description:

1. Handle all inbound and outbound customer interactions across multiple channels, including phone, chat (WhatsApp, Line, etc.), email, and social media.
2. Ensure seamless and efficient communication with customers across all platforms.
3. Maintain consistency and high-quality service across all communication platforms.
4. Ensure that every customer interaction meets our quality standard.
5. Efficiently manage high volumes of customer interactions while maintaining quality and response times.
6. Maintain a maximum response time of 30 seconds for phone calls and 2 minutes for chat and email.
7. Resolve 90% of customer inquiries, problems, or complaints within the first contact.
8. Implement a clear escalation process for complex issues, ensuring resolution within 24 hours.
9. Conduct follow-up calls or messages to ensure customer satisfaction post-resolution.
10. Assist with outbound calls for product promotions, service updates, and customer satisfaction surveys.
11. Identify and segment the target audience for each campaign.
12. Integrate campaign support with our Customer Satisfaction (CSAT) and Net Promoter Score (NPS) strategy.

Job Requirement:

1. Possess a Diploma / Advanced Diploma, Bachelor’s Degree, or equivalent in any field.
2. Preferably at least 1 year of related working experience in a contact center.
3. Experience in managing live chats, emails, and inbound calls.
4. Fresh graduates and experienced applicants are welcome (entry-level will be discussed based on your previous experience).
5. Strong communication skills in email, face-to-face conversations, and messenger discussions.
6. Proficiency in English and Malay, both spoken and written; Mandarin is an added advantage.
7. Business writing skills are mandatory.
8. Good typing skills.
9. Strong logical thinking and problem-solving abilities.
10. Ability to work independently in a fast-paced environment.
11. Effective multitasking, prioritization, and time management skills.
12. Demonstrate teamwork consistently.
13. Positive attitude and eagerness to learn.
14. Fast learner with the ability to adapt to changes.
15. Good team player.
16. Willingness to work on a 24/7 shift basis, 5 days a week.

Responsibilities:

- Perform general administrative duties such as data entry, filing and processing of records.

- Handle confidential and sensitive information with discretion and professionalism.

- Assist to handle daily operations and processes applications and transactions to ensure that all service levels are delivered according to the procedure.

- Any other adhoc administrative duties as assigned.

- Provide general administration and support to the Operations department.

Requirements:

- SPM holders with no experience are encouraged to apply.

- Basic proficiency in Excel and the ability to read Chinese are essential.

- Proficient in English and Mandarin (spoken & written); Cantonese is a plus.

- High level of professionalism and discretion when handling sensitive information.

- Flexibility and adaptability to changing priorities and deadlines.

- Ability to work independently and collaboratively in a fast-paced environment.

- Detailed and meticulous.

- Willing to work on Malaysia public holidays.