Total 3 human resource business partner job vacancies in petaling jaya

Join Us in Revolutionizing the Parking Experience!

We are a leading provider of cashless parking payment solutions and are looking for an enthusiastic and IT-savvy Business Operation Executive to join our team. As a key player in our operations, you will contribute to the seamless delivery and execution of parking payment solutions across the country, working closely with various stakeholders to drive efficiency, innovation, and customer satisfaction.

If you are a proactive individual with a passion for technology and operations, this is the perfect opportunity for you!

Key Responsibilities:

• Operational Management: Oversee the day-to-day operations of the cashless parking payment systems, ensuring smooth functionality and quick resolution of any issues.
• System Monitoring & Troubleshooting: Monitor and troubleshoot payment platforms, ensuring system uptime, efficiency, and a seamless customer experience. Collaborate with the IT team to resolve technical issues.
• Customer Support: Provide exceptional support to both clients and users by addressing inquiries, concerns, and technical difficulties related to the cashless parking system.
• Business Analysis & Reporting: Analyze usage data, trends, and operational performance. Prepare reports on system performance, user feedback, and key metrics to improve service delivery.
• Process Improvement: Continuously evaluate and improve internal processes related to payment solutions and platform functionalities, enhancing user experience and operational efficiency.
• Collaboration with Partners: Liaise with parking operators, technology providers, and other external partners to ensure the integration and smooth deployment of payment systems.
• Compliance & Security: Ensure all transactions comply with regulatory standards and industry best practices for payment security and privacy.

Requirements:

• Education: Degree in Information Technology, Business Administration, Engineering, or related field.
• Experience: Minimum 2 years of experience in business operations, preferably in tech-driven solutions, mobile apps, or payment systems.
• Technical Skills:
• Proficient in IT systems, digital payment solutions, and mobile applications.
• Familiar with software troubleshooting and basic system maintenance.
• Experience in data analysis, reporting tools, and understanding system performance metrics.
• Problem-Solving Skills: Strong ability to analyze issues, develop solutions, and execute changes to improve system performance.
• Communication Skills: Excellent written and verbal communication in Bahasa Malaysia and English. Mandarin is an advantage.
• Self-Motivated: Ability to work independently and manage multiple tasks efficiently.
• Customer-Focused: A service-oriented mindset with a passion for delivering outstanding experiences.
• Desirable Skills:
• Experience with cashless payment systems, mobile payment platforms, or fintech solutions.
• Familiarity with API integrations, data analytics, or cloud technologies.

Perks & Benefits

• Medical insurance
• Open culture
• Personal development opportunities

與我們一起徹底改變停車體驗！

我們是無現金停車支付解決方案的領先供應商，正在尋找熱情且精通 IT 的業務營運主管加入我們的團隊。作為我們營運中的關鍵參與者，您將為全國範圍內停車支付解決方案的無縫交付和執行做出貢獻，與各個利益相關者密切合作，以提高效率、創新和客戶滿意度。

如果您是一個積極主動、對技術和營運充滿熱情的人，那麼這對您來說是一個絕佳的機會！

主要職責：

• • 營運管理：監督無現金停車支付系統的日常運營，確保功能順利運作並快速解決任何問題。
  • 系統監控與故障排除：監控支付平台並排除故障，確保系統正常運作時間、效率和無縫的客戶體驗。與 IT 團隊合作解決技術問題。
  • 客戶支援：透過解決與無現金停車系統相關的詢問、疑慮和技術困難，為客戶和使用者提供卓越的支援。
  • 業務分析與報告：分析使用數據、趨勢和營運績效。準備有關係統效能、使用者回饋和關鍵指標的報告，以改善服務交付。
  • 流程改善：持續評估和改善與支付解決方案和平台功能相關的內部流程，增強使用者體驗和營運效率。
  • 與合作夥伴合作：與停車營運商、技術提供者和其他外部合作夥伴聯絡，確保支付系統的整合和順利部署。
  • 合規與安全：確保所有交易均符合支付安全和隱私方面的監管標準和行業最佳實踐。

要求：

• • 教育背景：資訊科技、工商管理、工程或相關領域學位。
  • 經驗：至少 2 年業務營運經驗，最好是在技術驅動的解決方案、行動應用程式或支付系統方面。
  • 技術技能：
  • 精通IT系統、數位支付解決方案和行動應用程式。
  • 熟悉軟體故障排除和基本系統維護。
  • 擁有數據分析、報告工具和了解系統性能指標的經驗。

• • 解決問題的能力：具有很強的分析問題、制定解決方案和執行變更以提高系統效能的能力。
  • 溝通技巧：具有出色的馬來語和英語書面和口頭溝通能力。國語是一個優勢。
  • 自我激勵：能夠獨立工作並有效地管理多項任務。
  • 以客戶為中心：以服務為導向的心態，熱衷於提供卓越的體驗。

理想的技能：

• • 具備無現金支付系統、行動支付平台或金融科技解決方案的經驗。
  • 熟悉 API 整合、資料分析或雲端技術。

津貼和福利

• 醫療保險
• 開放文化
• 個人發展機會

Business and IT Services solutions. Through collaboration between our colleagues, partners and customers, we strive to enrich the society through constant innovation and development of solution driven tools.

WHAT WILL YOU DO?

• You will build long term direct relationship with clients, will work closely with them to uncover new sales opportunities within your assigned client accounts.
• You are responsible in managing all aspects of sales from Prospecting, Qualifying, Proposing, Closing & Collection.

WHO ARE YOU?

• You have a strong passion in helping customers in their business digitization journey and have established a comprehensive client base through your past & current sales roles.
• You are passionate about sales and derive satisfaction in being able to articulate the business benefits of Konica Minolta’s IT offerings and deliver positive outcome that enhances & improves your client’s business.
• You’re a strong team player and have demonstrated the ability to collaborate effectively with different internal supporting business units such as Support, Engineering, Operations & Marketing.

WHY KONICA MINOLTA?

• At Konica Minolta, we believe everyone is unique and each brings with them their individual talents in our mission to deliver positive business outcome to our clients.
• Building on Konica Minolta’s strong digital imaging foundation, we’re now embarking on an exciting transformation journey where we deliver solutions beyond the printing arena by providing innovative IT centric solutions to our clients.
• We are providing product and softskill training.
• Attractive remuneration package and high earning potential such as commission, incentives, incentive trip and kick off trip.
• 2 months of fixed bonus with an additional of 4% EPF contribution from Employer.

If this role sounds like the opportunity you are looking for, don't hesitate to apply and let us discuss further!