Total 16 human resource executive job vacancies in Kuala Ketil

Job Description

• Assist in the full cycle of recruitment process, including recruitment and selection process, including job posting, resume screening, phone screening, scheduling interview, and conducting reference checks.
• Assist to source potential candidates against job requirements via diverse sourcing channels, including job portals, social media, and networking.
• Assist to maintain and update employee records and other HR-related documentation.
• Assist in providing support in employee relations, addressing queries, and resolving any workplace issues.
• Assist in the onboarding and offboarding processes.
• Assist in the preparation of company internal newsletter and announcements.

Job requirements:

• Minimum SPM/Diploma in related field.
• 2 years of related administration/human resource experience an added advantage.
• Fresh graduates are encouraged to apply.
• Proficient in written and spoken English, Bahasa Malaysia
• Candidates who are fluent in Mandarin are preferred because the role requires candidates to interact with Mandarin-speaking clients.
• Proficient in Microsoft Office.
• Ability to handle sensitive information with confidentiality and professionalism.
• A self-starter, fast learner and hardworking who is able to work independently as well as a team.

Job Info:

• Position is available at Federal Territory of Kuala Lumpur (Menara Perak).
• Operation hours from Monday to Friday, 8 am to 5 pm.
• Free daily breakfast and luncheon.
• We offer attractive benefit perks to the successful candidates.

Details of Benefits:

Health Insurance - All confirmed employees are covered under the Company’s Medical and Life Benefits. The coverages are based on the number of years of service in the Company.

Dental Insurance - All confirmed employees are covered under the Company’s Group Dental Benefits. The coverages are based on the number of years of service in the Company.

Corporate Meals - The Company will provide daily free breakfast and luncheon for all its employees.

Corporate Events - The Company will host periodic gatherings and team-building events in appreciation of employees’ team effort.

Corporate Training - All confirmed employees will get the opportunity to attend corporate training to enhance their skills set and ensure their professional development.

Health Screening - All confirmed employees who have served the Company for a period are covered under the Company’s Health Screening Corporate Packages annually as a preventive health measure.

Vision Benefit - All confirmed employees who have served the Company for a period are covered under the Company’s Vision Benefits – Prescription Eyeglasses packages.

Culture and Values:

Company's Employee Value Proposition

We foster an environment that promotes teamwork and collaboration to enhance our client experience in providing them the best investment insurance solutions.

We Value Collaboration

Promoting teamwork, open communication and cooperation across the organization.

We Value Customer Service Focus

Prioritizing the needs of clients and striving to exceed their expectations.

Why join us?

We are Global operations company and support world-class customer services.

We value our People, and open for diversity and equal employment opportunities.

Do come and join us!

Perks & Benefits

• Regular team activities
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Dental insurance
• Vision insurance
• Mental health coverage

職位描述

• 協助整個招募流程，包括招募和選拔流程，包括職缺、履歷篩選、電話篩選、安排面試和進行背景調查。
• 透過多種招募管道（包括招募入口網站、社交媒體和網路）協助根據工作要求尋找潛在候選人。
• 協助維護和更新員工記錄和其他人力資源相關文件。
• 協助提供員工關係的支援、解答疑問並解決任何工作場所問題。
• 協助入職和離職流程。
• 協助準備公司內部通訊和公告。

職位要求：

• 相關領域的最低 SPM/文憑。
• 具 2 年相關管理/人力資源經驗者佳。
• 鼓勵應屆畢業生申請。
• 精通英語書面和口語、馬來語
• 優先考慮能說流利普通話的候選人，因為該職位要求候選人與說普通話的客戶互動。
• 精通微軟Office。
• 能夠以保密性和專業性處理敏感資訊。
• 積極主動、學習能力強、工作勤奮，能獨立工作和團隊合作。

職位資訊：

• 職缺地點為吉隆坡聯邦直轄區（Menara Perak）。
• 營業時間為週一至週五，上午 8 點至下午 5 點。
• 每日免費早餐和午餐。
• 我們為成功的候選人提供有吸引力的福利待遇。

福利詳情：

健康保險- 所有已確認的員工均享有公司的醫療和人壽福利。保險範圍是基於在公司的服務年資。

牙科保險- 所有已確認的員工均享有公司的團體牙科福利。保險範圍是基於在公司的服務年資。

公司餐- 公司將為所有員工提供每日免費早餐和午餐。

公司活動－公司將定期舉辦聚會和團隊建立活動，以表彰員工的團隊努力。

企業培訓－所有確認的員工將有機會參加企業培訓，以提高他們的技能並確保他們的專業發展。

健康檢查- 所有已在公司服務一段時間的已確認員工每年都會參加公司的健康檢查企業套餐，作為預防性健康措施。

視力福利- 所有已為公司服務一段時間的確認員工均享受公司視力福利 - 處方眼鏡套餐。

文化與價值觀：

公司的員工價值主張

我們創造一個促進團隊合作和協作的環境，以增強客戶體驗，為他們提供最佳的投資保險解決方案。

我們重視合作

促進整個組織的團隊合作、開放的溝通與合作。

我們重視客戶服務

優先考慮客戶的需求並努力超越他們的期望。

為什麼加入我們？

我們是一家全球營運公司，支援世界級的客戶服務。

我們重視我們的員工，並對多元化和平等的就業機會持開放態度。

快來加入我們吧！

津貼和福利

• 定期團隊活動
• 醫療保險
• 事假
• 開放文化
• 個人發展機會
• 牙科保險
• 視力保險
• 心理健康保險

What you'll be doing

• Handle overseas shipments
• Provide clerical and administrative support functions to sales teams
• Process customer orders
• Follow up on the delivery status of orders
• Prepare quotation, delivery order, and Tax invoice
• To maintain a systematic filling procedure
• Responsible for the monitoring of daily sales administration and operational functions

What we're looking for

• Candidates must possess at least a Diploma
• Preferably with min. 1 year of working experience but fresh graduates are encouraged to apply, training is provided
• Preferably language(s): English, Bahasa Malaysia
• Computer literate: MS Office

Perks & Benefits

• Employee equity
• Commission and bonus
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Job Title: Sales Executive

Job Description:

• Present company products and services to current and potential clients.

• Achieve individual sales targets.

• Ensure timely collection of payments from customers.

• Prepare weekly sales reports.

Responsibilities:

• Attend to sales inquiries and meet sales targets.

• Prospect new customer accounts and maintain existing ones.

• Prepare sales documentation, including proposals and quotations, and ensure timely payment collection.

• Exhibit strong negotiation and follow-up skills.

• Demonstrate a willingness to learn, work hard, and complete tasks within deadlines.

• Monitor customer satisfaction to ensure quality service fulfillment.

• Support other sales team members as needed.

Requirements:

• Minimum qualification: Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Professional Degree in Business Studies, Administration, Management, Marketing, or equivalent.

• Proficiency in MS Office.

• Fluent in English, Chinese, and Bahasa Malaysia.

• 1-2 years of relevant industry experience preferred; fresh graduates are encouraged to apply.

• Ability to work independently and communicate effectively.

• Positive working attitude; energetic, fast learner, highly self-motivated, customer-oriented, and disciplined.

• Willingness to travel and possess own transport.

Benefits:

• Allowance and commission.

Working Hours:

9 AM - 6 PM

Let me know if you need any further adjustments!

Perks & Benefits

• Miscellaneous allowance
• Parking
• Regular hours
• Mondays - Fridays
• Business (e.g. Shirts)
• Basic + High Commision + Allowance

Job Title: Credit Control Executive

Company: Aim Coffee (M) Sdn Bhd

Job Description:

Aim Coffee (M) Sdn Bhd is seeking a proactive and detail-oriented Credit Control Executive to join our dynamic team. The successful candidate will play a key role in managing customer accounts, ensuring timely payments, and maintaining strong client relationships to support our growing business in premium coffee roasting and distribution.

Key Responsibilities:

1. Credit Management:

•⁠ ⁠Assess and approve credit applications for new and existing customers based on company policies.

•⁠ ⁠Set appropriate credit limits and monitor accounts to minimize financial risks.

2. Payment Monitoring:

•⁠ ⁠Track and follow up on overdue accounts through phone calls, emails, or site visits.

•⁠ ⁠Prepare and distribute customer account statements and payment reminders.

3. Customer Relationship Management:

•⁠ ⁠Build strong relationships with customers to address payment concerns and negotiate payment plans when necessary.

•⁠ ⁠Provide support and resolve customer inquiries regarding invoicing and account balances.

4. Reporting and Analysis:

•⁠ ⁠Generate regular credit control and debtor reports for management review.

•⁠ ⁠Identify trends or patterns in late payments and recommend strategies for improvement.

5. Collaboration:

•⁠ ⁠Work closely with the sales and finance teams to align on customer account statuses and payment issues.

•⁠ ⁠Support the finance team in reconciling accounts and resolving discrepancies.

6. Compliance:

•⁠ ⁠Ensure compliance with internal credit control policies and industry regulations.

•⁠ ⁠Maintain accurate and up-to-date records of customer transactions and communications.

7. Administrative Tasks

•⁠ ⁠Perform general administrative tasks on an ad-hoc basis to support the finance and operations teams.

Requirements:

•⁠ ⁠Diploma or Degree in Finance, Accounting, Business Administration, or a related field.

•⁠ ⁠Proven experience (2+ years) in credit control, accounts receivable, or a similar role.

•⁠ ⁠Strong negotiation and communication skills, with the ability to handle sensitive customer situations professionally.

•⁠ ⁠Proficiency in Microsoft Office, particularly Excel, and familiarity with accounting software.

•⁠ ⁠Detail-oriented with strong problem-solving and analytical skills.

•⁠ ⁠Knowledge of ISO standards or experience in the fo

Perks & Benefits:

• Miscellaneous allowance
• Parking
• Regular hours
• Mondays - Fridays
• Business (e.g. Shirts)

Key Responsibilities:

Digital Strategy Development:

• Develop and implement effective digital marketing strategies to meet business objectives.
• Analyze customer insights and competitor trends to adjust and optimize campaigns.

Content Creation & Management:

• Plan, create, and manage engaging content across various digital platforms (social media, blogs, website, etc.).
• Oversee the production of digital assets, including images, videos, blog posts, and graphics.

Social Media Marketing:

• Manage and grow the company's presence on key social media platforms (Facebook, Instagram, Twitter, LinkedIn, Tiktok etc.).
• Create engaging content and monitor community interactions.
• Analyze social media performance and generate reports on key metrics.

SEO (Search Engine Optimization):

• Conduct keyword research and apply SEO best practices to increase organic search visibility.
• Optimize website and e-commerce content for better search engine rankings.
• Monitor and analyze website traffic using tools like Google Analytics.

Paid Media Campaigns (PPC):

• Manage paid advertising campaigns across platforms such as Google Ads, Facebook Ads, and LinkedIn Ads.
• Develop ad copy, design campaigns, and optimize performance based on data analysis.
• Create and share campaign performance reports with internal teams and clients.

Email Marketing:

• Create and manage email marketing campaigns, including newsletters, promotions, and customer engagement emails.
• Build and segment email lists for targeted campaigns.

Analytics & Reporting:

• Track, measure, and report on campaign performance using tools like Google Analytics, Facebook Insights, and other marketing tools.
• Provide actionable insights and recommendations for improving campaign effectiveness.
• Collaboration & Stakeholder Engagement:
• Work closely with other teams, such as Sales, Design, and Product, to align marketing strategies with business goals.
• Communicate marketing performance and strategic plans to stakeholders.

Market Research:

• Stay up-to-date with industry trends, emerging digital marketing technologies, and best practices.
• Conduct market research to identify target audience segments and customer preferences.

E-commerce :

• Manage and update the e-commerce platform, ensuring all products are accurately listed.
• Optimize product descriptions, images, and prices to drive sales.
• Monitor inventory levels and coordinate with the team to restock as needed.
• Handle customer inquiries, orders, and complaints to ensure satisfaction.
• Assist in planning and executing online marketing campaigns, including SEO, SEM, and social media.
• Analyze sales and website performance to improve user experience and increase revenue.
• Work with internal teams and external vendors to enhance the online store.
• Handle any additional tasks assigned by the supervisor to support e-commerce operations.

E-commerce Content Moderator:

• Review and approve product listings to ensure they meet platform guidelines.
• Monitor user-generated content (reviews, comments, etc.) for inappropriate or misleading information.
• Ensure all content is accurate, high-quality, and aligned with brand standards.
• Flag and remove prohibited or offensive content promptly.
• Collaborate with the team to resolve content-related issues.
• Maintain records of moderation activities and provide regular reports.
• Assist in improving content guidelines and processes.

Perks & Benefits

• Commission and bonus
• Allowance (Claim transportation to site events)
• Nearby public transport
• Personal leave
• Personal development opportunities
• EPF, SOCSO and EIS contribution

Company Overview: Founded in London in 2013, British Publishing House now operates 7 branches across Europe and has expanded into Asia with operations in Malaysia and Singapore.

Position Overview: Join our team as a Telemarketer and embark on an exciting journey connecting with influential personalities. In this role, you will research successful individuals in Malaysia and Singapore and invite them to interview sessions with our dedicated editors to share their inspiring life stories. Your main responsibilities include researching personalities and extending interview invitations.

Key Responsibilities:

- Conduct research to find prospective personality candidates based on the criteria and requirements set by British Publishing House.

- Approach prospective personalities through multi-channel communication platforms (via outbound calls, emails, chat, and social media).

- Schedule interview appointments (in-person or via video call) with personalities for our dedicated editors in the the CRM system.

- Utilize CRM software to update personality’s contact details and maintain interaction records between personalities, telemarketing, and editors in the system.

- Actively seek new opportunities for interview invitations through networking and social media.

- Collaborate closely with editors to achieve monthly sales and appointment targets.

Qualifications:

- SPM/O-Level, Diploma, or Degree in any field.

- Minimum 1 year of experience in telesales, marketing, or sales support.

- Proficiency in English, both written and spoken.

- Excellent communication and interpersonal skills, with the ability to build rapport and trust - with clients.

- Self-motivated and goal-oriented, with a proactive approach to sales.

- Ability to work independently and as part of a team with a positive attitude and sunny disposition.

- Experience working towards time-based targets.

Perks & Benefits

• Nearby public transport
• Central location
• Personal leave
• High monthly earnings up to RM10,000 (including commission)
• Career advancement opportunities
• Positive work environment
• Proper guidance and training provided

Key Responsibilities:

Digital Strategy Development:

• Develop and implement effective digital marketing strategies to meet business objectives.
• Analyze customer insights and competitor trends to adjust and optimize campaigns.

Content Creation & Management:

• Plan, create, and manage engaging content across various digital platforms (social media, blogs, website, etc.).
• Oversee the production of digital assets, including images, videos, blog posts, and graphics.

Social Media Marketing:

• Manage and grow the company's presence on key social media platforms (Facebook, Instagram, Twitter, LinkedIn, Tiktok etc.).
• Create engaging content and monitor community interactions.
• Analyze social media performance and generate reports on key metrics.

SEO (Search Engine Optimization):

• Conduct keyword research and apply SEO best practices to increase organic search visibility.
• Optimize website and e-commerce content for better search engine rankings.
• Monitor and analyze website traffic using tools like Google Analytics.

Paid Media Campaigns (PPC):

• Manage paid advertising campaigns across platforms such as Google Ads, Facebook Ads, and LinkedIn Ads.
• Develop ad copy, design campaigns, and optimize performance based on data analysis.
• Create and share campaign performance reports with internal teams and clients.

Email Marketing:

• Create and manage email marketing campaigns, including newsletters, promotions, and customer engagement emails.
• Build and segment email lists for targeted campaigns.

Analytics & Reporting:

• Track, measure, and report on campaign performance using tools like Google Analytics, Facebook Insights, and other marketing tools.
• Provide actionable insights and recommendations for improving campaign effectiveness.
• Collaboration & Stakeholder Engagement:
• Work closely with other teams, such as Sales, Design, and Product, to align marketing strategies with business goals.
• Communicate marketing performance and strategic plans to stakeholders.

Market Research:

• Stay up-to-date with industry trends, emerging digital marketing technologies, and best practices.
• Conduct market research to identify target audience segments and customer preferences.

E-commerce :

• Manage and update the e-commerce platform, ensuring all products are accurately listed.
• Optimize product descriptions, images, and prices to drive sales.
• Monitor inventory levels and coordinate with the team to restock as needed.
• Handle customer inquiries, orders, and complaints to ensure satisfaction.
• Assist in planning and executing online marketing campaigns, including SEO, SEM, and social media.
• Analyze sales and website performance to improve user experience and increase revenue.
• Work with internal teams and external vendors to enhance the online store.
• Handle any additional tasks assigned by the supervisor to support e-commerce operations.

E-commerce Content Moderator:

• Review and approve product listings to ensure they meet platform guidelines.
• Monitor user-generated content (reviews, comments, etc.) for inappropriate or misleading information.
• Ensure all content is accurate, high-quality, and aligned with brand standards.
• Flag and remove prohibited or offensive content promptly.
• Collaborate with the team to resolve content-related issues.
• Maintain records of moderation activities and provide regular reports.
• Assist in improving content guidelines and processes.

Perks & Benefits

• Commission and bonus
• Allowance (Claim transportation to site events)
• Nearby public transport
• Personal leave
• Personal development opportunities
• EPF, SOCSO and EIS contribution

Position: Customer Service/Attraction Crew

Working Days: Monday – Sunday (Shift basis)

Job Type: Full Time/Part Time

Job Responsibility

• This position is rotational based on the assigned area of responsibilities, providing an opportunity to gain a comprehensive understanding of various roles and operations.

Customer Service

• Welcome visitors, provide information and answer questions to enhance their understanding and enjoyment of the centre.
• Assist visitors with interactive activities, ensure the materials are functioning correctly, and provide demonstrations when necessary.
• Handle visitor inquiries, feedback, and complaints professionally and efficiently.

Workshop and Education

• Teaching and engage with participants to ensure an enjoyable and informative experience during the workshop session.
• Collaborate with the educational team to ensure content aligns with the company educational goals.

Bricks/Sculpture Maintenance

• Perform routine cleaning of sculptures as required.
• Assist in maintenance work for sculptures that requires minor maintenance.

Program and Event

• Assist in the coordination and delivery of special events and programs at the centre.
• Use effective communication to inform guests of event schedules and activity details.

Safety and Administration

• Monitor the safety of visitors and assign area, report any issues or malfunctions, and assist in maintaining a clean and safe environment.
• Prepare and carry out daily opening and closing of the centre.

Job Requirements

• SPM/STPM, Diploma, Bachelor’s Degree
• Good in BM and English language
• Ability to engage with visitors of all ages and backgrounds.
• Strong attention to detail and safety awareness.
• Physical ability to stand for long periods, walk, and assist guests with physical activities.
• Flexibility to work on weekends, holidays, and during special events.

Company Benefits: 

• Friendly working environment with up-to-date IT equipment   
• 5-day working day, Monday to Friday   
• Medical allowance   
• Annual Leave   
• Medical Leave   
• Maternity leave   
• Paternity leave   
• Casual attire, free parking   
• Career growth opportunities  

Apply now! Send your portfolio and resume to: 

Email: hr@bryks.art 

Contact: 03.5569.9566 

Who we’re looking for?

My License is currently growing and expanding our team! We’re eagerly seeking a dynamic and results-oriented Operation Executive to join our team. As an Operation Personnel, you will play a pivotal role in ensuring smooth operations, driving efficiency, and implementing strategies to optimize productivity. If you are a motivated person with a passion for operational excellence, we invite you to apply and be part of our growing organization!

My License 目前正在成长和扩大我们的团队！ 我们热切地寻找一位充满活力、注重结果的运营专员加入我们的团队。 作为一名运营人员，您将在确保平稳运营、提高效率和实施优化生产力的策略方面发挥关键作用。 如果您是一个积极进取、热衷于卓越运营的人，我们邀请您申请并成为我们不断发展的组织的一部分！

What you can Get?

• Competitive Salary & Benefits Package 有竞争力的薪资和福利待遇
• Task Commission Scheme (you get what you paid, range around RM 500 to RM 2,000± 任务佣金计划，多劳多得，大概 RM 500 至 RM 2,000±）
• Opportunities for Career Growth and Professional Development 职业成长和专业发展的机会
• Collaborative and inclusive work environment 协作和包容的工作环境

Available Working Locations

• JB HQ: Taman Gaya, Johor Bahru 
• KL Branch: Menara K1, Old Klang Road, Kuala Lumpur

What’s your Responsibilities?

• To identify and pursuing new Business Opportunities by Developing New Products relevant to Licensing etc.
• 识别、开发、寻求新的商机。
• Prepare Comprehensive Business Plans to facilitate achievement by planning cost-effective operations and market development activities.
• 制定全面的业务计划，通过规划具有成本效益的运营和市场开发活动来促进实现目标。
• Work closely with clients to make sure all the Documentation/ Paperwork is ready for submission and to keep them informed.
• 与客户密切合作，确保所有文件 / 文书工作都已准备好提交，并及时通知顾客进展。
• To ensure the application progress compliance with the government sector, policies and regulations.
• 确保申请进度符合政府部门、政策和法规的要求。
• Candidate experience in MDEC, MIDA, LMW application as an added advantage.
• 候选人在 MDEC、MIDA、LMW 应用方面的经验是一个额外的优势。
• Candidates possess with own transport will be added advantage.
• 拥有自己的交通工具的候选人将获得额外的优势。
• Willing to travel to the Government Departments if required.
• 如果需要，需要出差到政府部门。
•  

The Requirements of the role:

• Diploma / Degree in Business Administration, Management, or a related field.
• Min 3 years of experience in operations management.
• Experience in MDEC, MIDA, LMW as an added advantage
• Excellent problem-solving and decision-making abilities, with a data-driven approach.
• Detail-oriented mindset with a focus on accuracy and efficiency.
• Proven ability to adapt to change, manage multiple priorities, and work under pressure.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Personal leave
• Personal development opportunities

Job Brief:

Evaluate and negotiate motor claims, ensuring fair settlements and cost efficiency. Handle repair approvals, challenge adjuster recommendations, and manage investigations as needed. Provide coaching to enhance team skills and ensure accurate system entries for seamless claims processing.

Job Responsibilities:

• Motor technical assessment
• Negotiate with repairer on approval sum
• Manage, negotiate and challenge adjuster's recommendation.
• Process/issue approval to repairer and/or next steps; i.e. to conduct further investigation i.e. ODI
• Coach/guide/knowledge transfer on automobile claims assessment skill.
• Necessary entries into claims systems/Merimen, if any

Job Requirements:

• Candidate should possess a Bachelor Degree or equivalent in All Business Field
• Preferably at least 1 year of related working experience.
• Preferably Intern specializing in Finance / Banking / Insurance or equivalent.
• Good communication skills in English,Malay language for both spoken and written
• 1 undefined positions available

Diversity & Inclusion Commitment

The Company is committed to providing equal employment to all individuals regardless of their race, colour, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status or any other characteristic protected by applicable laws.

We try make sure everyone has a fair chance to work with us, no matter where they’re from or who they are. We believe having different kinds of people on our team makes us better and more creative. Our friendly environment is all about treating every person with respect and making sure everyone’s ideas count. We want people from all all walks of life to apply and be part of our mission to create a place where everyone is welcome and valued.

Primary Responsibilities

Marketing Management

• Develops a public relations program for the hotel based on its marketing goals. Liaises with Marketing in targeting specific markets and developing the public relations strategies to reach these markets
• Develops media contacts, plans press conferences and other press activities. Acts as hotel’s liaison with media to promote good publicity and counteract bad publicity.
• Develops and organizes promotional activities, coordinates with departments concerned; invites VIPs and media to promotional activities; prepares and issues press releases
• Establishes sales leads from the study of magazines, newspapers and form personal contacts; coordinates sales leads with Banqueting and Sales Departments
• Disseminates corporate press releases to appropriate local trade and consumer media
• Establishes a program for sending promotional news to trade publications on a regular basis releases covering special events, promotions, etc.
• Prepares promotional press releases on personalities among guests and employees of the hotel and on newsworthy events in the hotel
• Provides information to other departments on activities within and outside the hotel which may be useful when dealing with guests
• Accepts clients and media complaints, requests, and inquiries and coordinates handling with departments concerned
• Coordinates all activities with the Sales Manager
• Maintains good public relations by extending personalized service to VIPs. e.g. following up on reservations for VIPs, assisting in greeting VIPs and groups upon their arrival, sending welcome letter to VIP guests
• Coordinates guest lists and invitations for VIP receptions, luncheons, dinners, etc.
• Maintains clipping files pertaining to the hotel(s) based on daily perusal of the media and provides same to General Manager, other departments, other hotels, corporate public relations, as appropriate
• Maintains mailing list/contact file
• Maintains hotel photo file
• Liaises with Human Resource Manager on matters affecting corporate image
• Develop hotel gifts and giveaways
• Builds profile within local market place through attendance at various events and local market place
• Co-ordinates hotel photography when required
• Monitors awareness of competitor activities and use information when developing strategies
• Plans and coordinates sponsorship activities.
• To supervise the maintenance of a mailing list consisting of a record of former and existing clients of the hotel.
• To organize regular visits by professional persons from the media and members of the trade to the hotel.
• To present a summary of visits to the General Manager and Director of Sales & marketing on a regular basis.
• To attend all official functions as a representative of the hotel.
• To greet all VIP guests of the hotel.
• To ensure that stationary and printed items are standardized and conforms to the MERCURE standards.
• To closely coordinate social events in the hotel.
• To closely observe matters pertaining to PR activities of the hotel and other hotels (competitors) on a regular basis.

Team Management

• Interview, select and recruit direct reports  
• Identify and develop team members with potential
• Conduct performance review with the team
• Constantly monitor team members’ appearance, attitude and degree of professionalism
• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business

Other Responsibilities

• Attend all briefings, meetings and trainings as assigned by management
• Maintain a high standard of personal appearance and hygiene at all times
• Be aware of the hotel fire & life safety/emergency procedures
• Perform other reasonable duties assigned by the assigned by the Management

Main Complexity/Critical issues in the Job

• Defines precise guest requirements and ensures that the guest services offered corresponds effectively to their requests

WHAT YOU WILL OWN:

● To provide resolution to foodpanda’s partners in regards to finance (payment & billing), account management (contractual) and
transmission (device / apps) related topics based on the operational perspective
● To maintain business relationship between partners by providing resolution in a timely manner as per agreed SLA
● To gather feedback to better understand partner's pain point and providing quality resolution to maximise partner’s experience
● To share knowledge or best practices to partners based on guidelines from the SOP to ensure smooth operational
● To share insights or informations received in regards to partner’s concern to the relevant department(s) when deemed necessary
● To achieve individual monthly target set by the company as per the bonus scheme

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE.

● Candidates must possess at least a Diploma qualification in any field
● A minimum of 1-year prior experience in a contact centre, preferably performing outbound calls
● Required language(s): English (compulsory) and Malay/ Cantonese/ Mandarin/ Tagalog (based on market covered)
● Good interpersonal skills and able to work in a fast paced, high-intensity work environment
● Good analytical skills with a “think outside of the box” attitude
● Flexible and the ability to quickly and successfully embrace change and adapt effectively in response
● Must be able to work on Weekends & Public Holiday
● Preferably with strong computer navigation skills, intermediate in Microsoft Office tools is an added advantage
● Able to join 4 weeks training

Job Brief:

We are looking for a dedicated and friendly Student Service Executive to join our team. The ideal candidate will have a passion for customer service and passion in supporting clients/students throughout their educational journey, ensuring they have a positive experience and access to necessary resources.

Job Responsibilities:

• Provide exceptional student services by promptly addressing inquiries, concerns, and requests, maintaining high responsiveness.
• Organize and manage student courses, events, and programs while serving as a primary point of contact for student communications.
• Maintain regular communication with students through emails, and social media, and assist with the registration process, updating student information in the CRM database.
• Gather feedback to improve services and the overall student experience.
• Develop a deep understanding of Feng Shui products and services, collaborate with the sales team, and identify upselling and cross-selling opportunities based on clients' needs.

Job Requirements:

• Diploma or Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
• Fresh graduates are welcome to apply.
• Proven experience in customer service or student support role.
• Excellent communication skills in English, Mandarin is a plus.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office and student management systems or CRM software.

WHAT YOU WILL OWN:

● To provide resolution to foodpanda’s partners in regards to finance (payment & billing), account management (contractual) and
transmission (device / apps) related topics based on the operational perspective
● To maintain business relationship between partners by providing resolution in a timely manner as per agreed SLA
● To gather feedback to better understand partner's pain point and providing quality resolution to maximise partner’s experience
● To share knowledge or best practices to partners based on guidelines from the SOP to ensure smooth operational
● To share insights or informations received in regards to partner’s concern to the relevant department(s) when deemed necessary
● To achieve individual monthly target set by the company as per the bonus scheme

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE.

● Candidates must possess at least a Diploma qualification in any field
● A minimum of 1-year prior experience in a contact centre, preferably performing outbound calls
● Required language(s): English (compulsory) and Malay/ Cantonese/ Mandarin/ Tagalog (based on market covered)
● Good interpersonal skills and able to work in a fast paced, high-intensity work environment
● Good analytical skills with a “think outside of the box” attitude
● Flexible and the ability to quickly and successfully embrace change and adapt effectively in response
● Must be able to work on Weekends & Public Holiday
● Preferably with strong computer navigation skills, intermediate in Microsoft Office tools is an added advantage
● Able to join 4 weeks training

1. To ensure stores activities are operated smoothly and according to the Standard Operating Procedures. 

   • Manage to handling product quality, stores cleanliness and quality staffs and hygiene.
   • Check bank-in reports of stores to ensure daily sales takings are banked in on time.
   • Monitor and ensure smooth daily operation at the stores assigned.
   • Verification of stores requisitions which includes stock take report, petty cash, claim, payroll, hiring of part time.
   • Ensure Store Opening, Closing and sales transactions are in line with the SOP.
   • Conduct ROR (Review of Operations Risks) on food safety, SOPs, product quality and health risks to ensure compliance to required standards.

2. To train, guide & coach service staff on performance & discipline and plan work shift for store staff. 

3. Responsible in renewing stores license with local council.

4. Ensure overall retail outlets operations are managed effectively to achieve sales targets, maximize profitability and productivity, increase customer satisfaction, and ensure continuous business growth. It also including the monitoring and execution of marketing program.

5. Manage customer complaints promptly and take effective action to prevent a recurrence of such complaints.

6. Monitor and control the operational expenses and budgets.

7. Able to plan sales promotion & marketing initiative.

8. Ensures identification of obsolete/slow moving stock and obtain management approval on markdowns and product discounts to ensure stock is liquidated as per retail /brand/category guidelines.

9. To ensure all orders issued are delivered on time and ensure the highest delivery ratio.

10. To conduct competitor surveys on the product's features, prices, and the activities that are taking place in other surrounding outlets.

11. Any other ad-hoc duties assigned by Management.