Total 9 Senior Executive it analyst job vacancies in Malaysia

Job description

Key Responsibilities:

ISMS Management :

- Implement and manage the ISMS to ensure compliance with ISO 27001 or equivalent frameworks.

- Perform risk assessments, vulnerability assessment s, and security audits to identify areas of improvement within the ISMS.

- Establish and maintain the organisation's security policies, procedures, and controls to protect sensitive information and systems .

- Conduct regular reviews and audits of the ISMS to ensure its effectiveness and compliance with industry standards.

Risk Management and Security Controls:

- Identify potential security risks and vulnerabilities in information systems, and define appropriate security measures to mitigate those risk.

- Implement and maintain appropriate security controls to manage risk in areas like data protection, access management, and incident response.

- Assist in the development and execution of business continuity and disaster recovery plans.

CISO Responsibilities:

- Act as a subject matt er expert on information security matters and advise senior management on potential risks, threats, and mitigation strategies.

- Ensure that all information security initiatives are in line with the organisation's objectives and legal / regulatory requirements.

- Collaborate with different departments to ensure consistent and effective information security practices across the organisation.

Compliance and Audits:

- Lead internal and external audits related to ISMS and other security standards.

- Ensure that the organisation complies with information security laws, regulations, and contractual obligations.

- Prepare and present regular reports on ISMS performance to senior management and stakeholders.

Training and Awareness:

- Develop and deliver training programs on information security policies, procedures, and best practices for employees at all levels.

- Promote a culture of security awareness and ensure that the organisation's workforce adheres to security protocols.

Incident Management:

- Coordinate and support incident response effort s, ensuring that security incidents are reported, managed, and mitigated promptly.

- Conduct post-incident reviews and help improve the organisation's security posture based on lessons learned.

Documentation and Reporting:

- Maintain accurate records of risk assessments, audits, incident reports, and corrective actions.

- Generate regular reports to senior management about the performance of the ISMS, risks, and compliance efforts.

Qualifications:

Certification & Education:

- Certified Information Security Officer (CISO) or equivalent certifications such as ISO 27001 Lead Implementer, CISSP, CISM .

- Bachelor's degree in Information Security, Information Technology ,Cybersecurity, Computer Science, or a related field (or equivalent experience)(added advantage).

Experience:

- Proven experience in implementing and managing an ISMS in a corporate environment.

- Hand s-on experience with ISO 27001 or other information security frame works.

- Experience in risk management, compliance, and security audits.

- Experience in handling information security incidents and applying corrective measures.

Skills:

- Strong understanding of information security governance, risk management, and compliance frameworks.

- Ability to assess and mitigate security risks, and implement robust security measures.

- Excellent communication and interpersonal skills for working with stakeholders at all levels.

- Ability to develop, implement , and maintain security policies, procedures, and awareness programs.

Technical Skills (Added Advantage):

While not mandatory, the following technical skills are considered an added advantage and will help in the execution of daily ISMS-related tasks:

Security Tools and Technologies:

- Familiarity with SIEM (Security information and Event Management), vulnerability management tools, firewalls, endpoint protection, and encryption technologies.

- Experience with network security protocols such as fire walls, VPNs, IDS/ IPS, and other protective measures.

Cloud Security:

- Knowledge of securing cloud environments and platforms (e.g., AWS, Azure, Google Cloud).

- Experience in implementing cloud security measures such as identity management, data encryption, and secure access controls.

Identity and Access Management (IAM):

- Experience with IAM solutions and protocols such as multi-factor authentication (MFA), Single Sign-On (SSO), and role-based access control (RBAC).

Automation and Scripting:

- Experience with automation tools or scripting languages (e. g., Python, PowerShell) to stream line security tasks and improve operational efficiency.

Network and Infrastructure Security:

- In-depth knowledge of network security, secure network design, and infrastructure protection.

Incident Response and Forensics:

- Hands-on experience with incident response tool s, forensic analysis, and managing post-incident investigations.

Preferred Qualifications:

- Experience with GDPR, HIPAA, or other privacy and regulatory standards.

- Familiarity with emerging threats such as ransomware, insider threat s, and cloud-native security risks.

- Experience in conducting security awareness training or workshops.

Perks & Benefits

• Nearby public transport
• Medical insurance
• Personal leave
• Paid training and development

Job Purpose

Responsible for ensuring Regulatory and Operational IT functions are in accordance with relevant laws and regulatory guidelines, fostering a strong compliance culture in the Bank’s overall environment and ensuring operations within regulatory compliance.

Job Description

1. IT Compliance Advisory

• Provide advisory services on IT compliance related to regulatory and operational requirements.
• Participate in IT project/ task force as advisor or reference point and serves as a key point of reference for the business unit (BU) and stakeholders in relation to regulatory guidelines.
• Act as liaison officer between bank and regulatory bodies, banking associations, and authorities. Respond to inquiries from internal and external parties to ensure alignment with compliance expectations and deliverables.

1. IT Compliance Reviewer

• Develop annual compliance review plan for the IT domain, encompassing regulatory policy documents, CRR, and upcoming regulatory requirements.
• Conduct an independent IT compliance review to ensure IT adhere to applicable compliance criteria and required standards.
• Follow up on the action plan according to compliance findings in the review activities.

1. Independent IT Compliance Assessor

• Perform an independent assessment on IT and Digital proposal/concept paper signoff prior submission to the Management Committee and BNM submission (where necessary).
• Ensure proposed concept adherence to internal and external policy guideline.

1. Administration

• Ensure the Compliance Risk Control repository is consistently updated.
• Prepare/facilitate internal and external reporting to Management, Board and regulators (where applicable).

Other requirement

Capability in overseeing cybersecurity domain to mitigate technology-related risks will add significant value.

Basic Qualifications

• Bachelor/ Degree in any IT discipline.
• Minimum 3 years of experience in a related field such as Compliance, Audit, Risk Management, or IT is required for this position.
• Relevant Compliance, AML, Audit and Risk-related Certifications and /or any other relevant certification with regard to Compliance from the Asia Institute of Chartered Bankers (AICB) is considered an added advantage.
• Relevant IT certification and Project Management Professional (PMP) from recognized bodies, foundations i.e. ITIL, Prince2, TOGAF is an added advantage.
• Experience in banking operations regulatory compliance, operational compliance, IT or product knowledge is an added advantage.

• Technical competencies
• Demonstrated with regulations/guidelines of Bank Negara Malaysia, Acts, company laws, and compliance framework pertaining to the financial services industry

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal development opportunities
• Dental insurance

Responsibilities:

• Execute full software development life cycle (SDLC).
• Create flowcharts, layouts and documentation to identify requirements and solutions.
• Write well-designed, testable code.
• Produce specifications and determine operational feasibility.
• Integrate software components into a fully functional software system.
• Develop software verification plans and quality assurance procedures.
• Document and maintain software functionality.
• Troubleshoot, debug and upgrade existing systems.
• Deploy programs and evaluate user feedback.
• Comply with project plans and industry standards.
• Ensure software is updated with latest features.

Requirements:

• Proven work experience as a Software Engineer or Software Developer.
• Experience designing interactive applications.
• Ability to develop software in Java, Ruby on Rails, C++ or other programming languages.
• Strong knowledge of relational databases, SQL and ORM technologies (JPA2, Hibernate).
• Experience developing web applications using at least one popular web framework (JSF, Wicket, GWT, Spring MVC).
• Familiarity with test-driven development.
• Excel in software engineering tools.
• Ability to document requirements and specifications.
• Possess at least a Bachelor's Degree in Computer Science, Engineering or relevant field.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Free snacks / Happy hours

Senior Customer Success Management Executive (IT Industry)

KARUNA (SARAWAK) ENTERPRISE SDN. BHD.

Role Overview:

As a Senior Customer Success Executive at Karuna, you will play a pivotal role in building and

maintaining strong relationships with our clients, ensuring they derive maximum value from our

technology solutions. You will be responsible for driving customer retention, growth, and advocacy by

developing strategic account plans and engaging with key stakeholders within our customer

organizations.

Key Responsibilities:

Relationship Building:

Cultivate and sustain strong relationships with key stakeholders within customer organizations,

including executives, decision-makers, and end users, to ensure long-term satisfaction and partnership.

Strategic Account Management:

Develop and execute strategic account plans tailored to each customer's specific needs and goals, with

an emphasis on driving retention, growth, and advocacy within the tech space.

Onboarding and Training:

Lead the onboarding process for new customers, ensuring a seamless transition by providing in-depth

training on our technology products and services, and enabling customers to achieve their desired

outcomes.

Customer Engagement:

Regularly engage with customers to understand their evolving needs, identify opportunities for upselling

or cross-selling additional tech products or services, and address any concerns or challenges they may

face.

Primary Point of Contact:

Serve as the main point of contact for customer inquiries, concerns, or escalations, collaborating with

internal technical teams to quickly resolve issues and ensure customer satisfaction.

Customer Advocacy: Represent the voice of the customer within our organization, advocating for their

needs and priorities across all departments, and driving initiatives to enhance the overall customer

experience.

Feedback Analysis:

Collect and analyze feedback from customers on their experience with our technology solutions,

identifying trends and areas for improvement, and working with internal teams to drive product

enhancements or process optimizations.

Performance Monitoring:

Track and analyze key performance metrics related to customer success, such as customer

satisfaction scores, retention rates, and upsell/cross-sell opportunities, taking proactive measures to

ensure targets are met or exceeded.

Job Requirements:

Educational Background:

Bachelor’s degree in Business Administration, Marketing, IT or a related field is required.

Experience: Proven experience in a customer-facing role, such as customer success, account

management, or sales within the tech industry, with a strong track record of driving customer satisfaction

and retention.

Skills:

Strong interpersonal and communication skills, with the ability to build rapport, influence, and

collaborate effectively with both customers and internal technical teams.

Strategic Thinking: Demonstrated strategic thinking and problem-solving abilities, with a proactive and

solution-oriented approach to addressing customer needs and challenges.

Adaptability:

Ability to manage multiple priorities in a fast-paced, dynamic tech environment.

Technical Proficiency:

Familiarity with Customer Success software platforms and tools, as well as a solid understanding of

technology solutions and how they deliver value to customers.

Passion for Customer Success:

A deep commitment to customer advocacy and a passion for delivering exceptional customer

Perks & Benefits

• Casual dress code
• Company trips
• Personal leave
• Open culture
• Personal development opportunities
• Staff activities 
• Season Parking
• Panel Doctor

工作目的

負責確保監管和營運IT職能符合相關法律和監管指引，在銀行整體環境中培養強大的合規文化，並確保營運符合監管要求。

職位描述

1. IT合規諮詢

• 提供與監管和營運要求相關的 IT 合規性諮詢服務。
• 作為顧問或參考點參與 IT 專案/工作小組，並作為業務部門 (BU) 和利害關係人在監管指南方面的關鍵參考點。
• 擔任銀行與監管機構、銀行協會和當局之間的聯絡官。回應內部和外部各方的詢問，以確保符合合規期望和可交付成果。

1. IT合規審查員

• 制定 IT 領域的年度合規審查計劃，包括監管政策文件、CRR 和即將到來的監管要求。
• 進行獨立的 IT 合規性審查，以確保 IT 遵守適用的合規性標準和要求的標準。
• 根據審查活動中的合規結果跟進行動計劃。

1. 獨立 IT 合規評估員

• 在提交給管理委員會和國家銀行提交（如有必要）之前，對 IT 和數位提案/概念文件簽署進行獨立評估。
• 確保提出的概念符合內部和外部政策指南。

1. 行政

• 確保合規風險控制儲存庫持續更新。
• 準備/協助向管理階層、董事會和監管機構（如適用）進行內部和外部報告。

其他要求

監督網路安全領域以減輕技術相關風險的能力將增加顯著的價值。

基本資格

• 任何 IT 學科的學士/學位。
• 該職位需要在合規、審計、風險管理或 IT 等相關領域擁有至少 3 年經驗。
• 亞洲特許銀行家協會 (AICB) 頒發的相關合規性、反洗錢、審計和風險相關認證和/或任何其他與合規性相關的認證被視為額外優勢。
• 來自公認機構、基金會（例如 ITIL、Prince2、TOGAF）的相關 IT 認證和專案管理專業人員 (PMP) 是一項額外優勢。
• 具有銀行業務監管合規性、營運合規性、IT 或產品知識的經驗者優先。

• 技術能力
• 展示了馬來西亞國家銀行的法規/指南、法案、公司法以及與金融服務業相關的合規框架

津貼和福利

• 附近的公共交通
• 中心位置
• 休閒著裝要求
• 醫療保險
• 個人發展機會
• 牙科保險

Job Responsibilities:

• Use Power BI to create visual representations of complex data.
• Make large or complex data easier to access, understand, and use.
• Work with data engineers and stakeholders to turn data into valuable insights and visualizations.
• Combine data from multiple sources.
• Collaborate with business stakeholders to deliver effective analyses and solutions.

Perks & Benefits

• Employee equity
• Personal leave
• Open culture

工作職責：

• 使用 Power BI 建立複雜資料的視覺化表示。
• 使大型或複雜的數據更易於存取、理解和使用。
• 與資料工程師和利害關係人合作，將數據轉化為有價值的見解和視覺化。
• 合併來自多個來源的數據。
• 與業務利害關係人合作，提供有效的分析和解決方案。

津貼和福利

• 員工股權
• 事假
• 開放文化

The Finance Analyst / Senior Finance Analyst will work together with the ASEAN Finance Team and Asia Shared Service Centre (SSC) to support the business by managing the day-to-day finance operations, delivering insightful timely analysis and other financial planning needs.

 PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Responsible for submission of timely, accurate and commercially focused Budget, Forecast and 3 Year Planning, in line with agreed templates and timetables.
• Identify and timely report risks and opportunities for the business.
• Update commentary highlights concisely, anticipating potential questions and address them in advance with supporting analysis as appropriate.
• Provide Business Partner support to event team.
• Monthly P&L actual review and working with SSC for month end. This will include:
  • • Ensure revenue and costs are recorded correctly, and intercompany billings are performed.
    • Compliance in accordance with Group guidelines and timely release of accruals, if any.
    • Build necessary financial / management reports from appropriate systems for review and analysis purpose.
• Intercompany review incl. agreements, invoicing, resolving mismatches and cash settlements.
• Review balance sheet and work with SSC to ensure balances are substantiated and preparation of cashflow.
• Handle local statutory compliance matters such as corporate secretarial, audit, and taxation.
• Ad hoc queries / requests from various stakeholders. 

POSITION SUMMARY:

The Head of IT Operations will lead the development and implementation of IT operations strategies and roadmaps, ensuring alignment with the overall Group IT strategic plans. Acting as a trusted advisor to the Tune Protect Malaysia leadership team, the incumbent will ensure IT services effectively address business needs while maintaining operational excellence and mitigating risks related to IT landscapes. This role requires a strong understanding of the technology landscape, the ability to foster stakeholder relationships, and a focus on security, business continuity, and operational excellence.

JOB RESPONSIBILITIES:

Strategy & Leadership

• Provide leadership to the IT Operations unit, fostering a culture of business orientation and continuous service improvement.
• Develop and execute IT operations strategies and roadmaps aligned with Group IT and enterprise strategic plans.
• Control annual operating and capital expenditure budgets (Capex/Opex)
• Support the business in driving customer-centric initiatives for good customer engagement and experience.

IT Service Management

• Ensure smooth transition and ongoing support for the core system migration to go-live and post-go-live phases.
• Oversee IT end-user services, core system operations and IT service management
• Ensure service level agreements (SLAs) and operating level agreements (OLAs) across Tune Protect entities are met consistently
• Lead IT service management initiatives and develop IT scorecards for senior management reviews

Risk & Security

• Identify, assess, and communicate risks related to the IT landscape
• Ensure effective application of security, risk management, and business continuity principles
• Address and resolve findings from internal and external IT audits (e.g., EY, KPMG) to achieve timely closure

Partner and Vendor Engagement

• Develop IT vendor management processes and governance frameworks.
• Enhance engagement with strategic partners and suppliers through effective partner governance.
• Foster collaborative partnerships to improve service delivery and operational efficiency

Performance and Governance

• Measure and ensure operational services and performance using consistent and accurate metrics.
• Align IT initiatives with the long-term and annual business plans of the organization.
• Support the rollout of security and quality assurance initiatives.
• Maintain close coordination with audit, product, and technology teams to drive improvements.

Key Deliverables/Expectations

• Digital and API-first approach to IT operations
• Seamless core system implementation and ongoing support.
• Effective management of two core systems integral to the transformation process.
• Successful closure of audit findings and improved risk management.
• Implementation of IT service scorecards and consistent measurement of performance.
• Alignment of IT operations with strategic goals, ensuring ROI and cost optimization.

QUALIFICATIONS & EXPERIENCE:

• Bachelor's degree in Engineering, Technology, Computer Science, Computer Engineering, or an equivalent discipline.
• Minimum 10 years of versatile experience in IT Application Operations, with a preference for candidates from financial institutions, though not mandatory.
• Proven experience in managing and implementing modern technologies, including:

-         Cloud infrastructure and services

-         Digital business models

-         API-driven architectures.

SKILLS & COMPETENCIES:

• Leadership & Communication: Ability to drive high accountability teams and communicate with all stakeholders effectively
• Customer Focus: Commitment to delivering customer-centric IT services that meet business and customer needs
• Risk Management: Expertise in identifying and mitigating IT-related risks
• Vendor Management: Skilled in establishing and managing partnerships with vendors and service providers