Total 320 maintenance engineer service job vacancies in Malaysia

• Assist in the development and implementation of digitally led marketing plans to achieve growth ambition for online customer acquisition of assigned portfolios/businesses.
• Work closely with the team to support initiatives that drive new customer base through first product onboarding of credit cards or personal financing - increase customer conversions and generating qualified digital leads.
• Collaborate in efforts to grow downloads, usage, and awareness of the AEON Wallet app and other AEON Credit products and services.
• Stay abreast with the knowledge of marketing trends, developments, and best practices to uphold the brand’s competitive advantage.
• Support effort to grow market segmentation & targeting for each assigned product line/channels.  
• Familiarize with the target segments and opportunities within the existing customer base to improve migration to digital services.
• Work hand-in hand in ideating & implementing a cohesive digital marketing strategy across all social media handles, ensuring alignment of communications and messaging across all digital platforms.
• Assuring the effectiveness of digital marketing initiatives through tracking and analysis of campaign results with the aim to optimize and to scale at large.
• Support the process of developing all credit card usage campaign collaterals.

Job Requirement

• Degree or other suitable qualification, preferably in Marketing 
• Minimum 5 years of relevant working experience in a digital marketing capacity, preferably within the financial or banking industry.
• Foundationally strong digital marketing analytical skills including confidence with traditional touchpoints.

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code
• Medical insurance
• Personal leave

• Assist in the preparation of risk-based annual internal audit plan and monthly audit planning schedule for the Head Office & ISO Audit Section. 
• Plan and lead the audit teams in the conduct of operational, financial & ISO internal audit reviews according to the approved annual audit plan to assess effectiveness and efficiency of the operational & financial control and ISO Management System in the Company.
• Undertake audit planning and fieldwork independently, prepare audit report and develop practical and value added recommendations to address the root causes of issues and to improve operational efficiency.
• Monitor and conduct follow-up reviews to ensure agreed improvement plans are timely implemented and timely closure of audit findings.
• Undertake any assignments / ad-hoc projects assigned by the Operation Audit Department Head or the Head of Internal Audit Division.

Job Requirements :

• Bachelor’s Degree or professional qualification in related field such as auditing, banking, accounting, finance, business studies or other relevant field.
• A minimum of 5 years of working experience in internal audit / compliance with exposures in leading audit teams in the conduct of operational and financial audit, and preferably with prior exposures in banking / financial services industry.
• Strong analytical, communication skills and good command of English and report writing skills.
• A good team player with high level of integrity, initiatives, and good interpersonal and people management skills.

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code
• Medical insurance
• Personal leave

• Manage Group’s governance matters and ensure compliance to regulatory requirements, including Bank Negara Malaysia, Bursa Malaysia and etc.
• Manage matters related to management control of subsidiaries.
• Establish clear decision-making authority and protocols between the parent company and subsidiary.
• Oversight and monitor the development of subsidiaries’ overall policies, procedure, guidelines etc. to ensure compliance with applicable law, regulations and corporate policies.
• Management, verification and provide guidance to ensure compliance of the subsidiary's governance and operations.
• Manage services related to management contracts and brand royalty contracts concluded between the Company and its subsidiaries.
• Provide guidance on the management of necessary licenses, approvals, and notifications for subsidiaries, as well as on responding to matters pointed out by the relevant authorities.
• Provide guidance, advice, and coordination to subsidiaries in dealing with financial systems, laws, and regulations (foreign investment control laws, business-related supervision and regulations, personnel affairs, and withdrawal).

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code
• Medical insurance
• Personal leave

•  Drive the execution of marketing activities for the assigned portfolio to achieve growth opportunities, market share and profit objectives in line with the overall commercial priorities. 
•  Implement brand activation strategies and retail marketing plans in accordance with overall brand positioning.
•  Create impactful marketing and trade marketing materials such as point-of-sale materials, merchandising displays, and sales presentations. 
•  Execute all brand activation initiatives, retail merchandising installation and implementation across all touch points. 
•  Build strong relationships with product team, sales team and trade partners to ensure effective execution of channel initiatives. 
•  Identify challenges, and propose improvements to enhance customer engagement with the brand.
•  Track & analyse the effectiveness of current localized events and to work with regional teams on implementation of improvements. 

 Requirement

•  Degree or other suitable qualification, preferably in Business Management/Marketing. 
•  Minimum 5 years of relevant working experience in marketing, preferably within the financial or banking industry. 
•  Possesses sound Marketing/Trade Marketing/Retail Marketing/Brand Activation knowledge, excellent communication & strong interpersonal skills. 
•  Customer centric marketer with an inquisitive and passionate brand mindset. 
•  Possess analytical and customer insight skills, including confidence with both digital tools and traditional touch points across all channels and platforms. 
•  Proficient in data analysis with ability to interpret and translate customer behavioral insights into strategic activities. 
•  Able to work independently without much supervision, resourceful, innovative and is a team player. Strong attention to detail and self-motivated with a high level of drive, initiative, and commitment. 
•  Possess good communication and interpersonal skills to work collaboratively with cross-functional stakeholders to optimize quality and impact of omni-channel plans and campaigns. 
•  Prepare to take on other roles and responsibilities when required. 

Perks & Benefits

• Nearby public transport
• Casual dress code
• Medical insurance
• Personal leave

Location : Georgetown (Penang), Johor Bahru and TTDI

As a Site Reliability Engineer (SRE), your job is to keep important systems running smoothly and efficiently. You'll work between the development and operations teams to ensure the systems are reliable, fast, and can handle growth. You'll use tools, automate tasks, and follow best practices to make the systems better and easier to manage.

Key Tasks:

• Build systems that can handle heavy use and rarely fail.
• Create tools to automate tasks and reduce manual work.
• Track and improve system performance using specific goals and metrics (like SLOs and SLIs).
• Investigate problems, find causes, and fix them to prevent future issues.
• Work with different teams to set up reliable systems and handle problems when they arise.
• Solve issues with databases, networks, and system platforms (like Kubernetes).
• Ensure problems are fixed within agreed timelines.
• Find and fix performance issues in systems.
• Keep clear documentation of processes and fixes for easy sharing and compliance.

Skills Needed:

• Know programming languages like Python, Golang, or Java.
• Experience in designing reliable and scalable systems.
• Understanding of SRE principles (e.g., SLOs, SLIs, and reducing manual work).
• Familiar with cloud services (like AWS, Azure, or Google Cloud).
• Strong Linux system administration and troubleshooting skills.
• Good at solving problems and working independently or in a team.

Bonus Skills:

• Familiarity with monitoring tools and system performance optimisation.
• Experience in automation and scripting for system management.
• Knowledge of DevOps practices (like CI/CD and containerisation).

This role is ideal for someone who loves solving technical challenges and improving systems to make them run better every day.

• Competitive remuneration package
• Hybrid working mode
• Offices in Penang Georgetown, Johor Bahru, and Petaling Jaya

You will be responsible for understanding project requirements, ensuring smooth execution of project, coordination of site work with contractors and customers to ensure timely completion of project within budgeted cost and timelines. You also need to ensure all works carried out in accordance with the specified quality and EHS standards.

•             Perform walk through at job site and to verify existing condition as per plan.

•             Understand the contract, scope of works and fulfilment of projects.

•             To prepare project schedule, method statement, RA.

•             To attend project meeting and prepare minutes of meeting.

•             Cooperate and communicate effectively with project manager and other project participants to provide assistance and technical support.

•             To prepare the progress claim and bring in the claim on time.

•             Perform overall quality control of work and report regularly on project status.

•             Maintain safe and clean working environment by enforcing procedures, rules and regulations.

•             Maintains project schedule by monitoring project progress, coordinating activities, resolving problems and complete within the project schedule.

Requirements:

•             Degree/ Diploma in Mechanical/ Electrical engineering or its equivalent

•             Min 3 years of ACMV project management experience in HVAC industry (Contracting background)

•             Strong customer management & problem solving skills

•             Excellent communication & interpersonal skills

•             Project management and supervision skills

•             Ability to work well independently

•             Demonstrated ability to complete tasks within deadlines and work well under pressure

•             Knowledge & proficient in Microsoft Project & PowerPoint

Perks & Benefits

• Central location
• Medical insurance
• Personal leave
• Open culture

CORE RESPONSIBILITY:

• Attend breakdowns, identify faults and problem solve, with minimal downtime to production.
• Work in a rotational shiftwork environment.
• Carry out the diagnosis of faults, maintenance, and repairs to all types of plant and equipment in a safe, timely, and professional manner and return equipment to operational service.
• Estimate the length of time required to complete a job and the likely consequences of failure to complete work within required timescales.
• Identify and escalate any activity that has the potential to cause harm or damage.
• Report breakdown root causes, equipment faults, and concerns to direct report.
• Ensure all work is undertaken to a high-quality standard and adheres to all quality standard regulations.
• Ensure company targets are met in respect of the quality of parts produced.
• Identify spare requirements and log usage.
• Carry out PPM schedules as necessary and planned work orders as required and provide feedback to develop the system.
• Assist with the moving, installation, and repositioning of machines and equipment.
• Fill in job tickets/log the completion of work on the work request form.
• Work within the 5S (Sort, Set In Order, Shine, Standardize, Sustain) methodology to maintain the workplace to a high standard.
• Ensure all lost time and minor and trivial accidents are reported to direct report.
• Promote environmental issues and ensure all company procedures are understood and followed.
• Ensure a safe working environment exists for self and colleagues, ensuring all health, safety environmental, and quality management procedures are followed and achieve the company’s and departmental KPI targets.
• Participate in a root cause analysis discussion and resolve problems.

OTHER ASSIGNED RESPONSIBILITY:

• Operate Forklift Truck and lifting equipment.
• Working with vendors and contractors as needed
• Take care of all tooling and properties given to them.
• Ensure all personal protective equipment is identified, always available, and correctly used and all associated problems are reported to management.

EDUCATION BACKGROUND REQUIREMENTS:

• SPM, Certificate in Electrical/Mechanical/Mechatronic or Diploma in Mechatronic/Electrical/Mechanical, or any equivalent. PW4, A0 and A1 certificates will be an advantage.
• More than one year of proven experience as maintenance technician in manufacturing environment.
• Hands on troubleshooting experience as a maintenance technician

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Personal leave

身為站點可靠性工程師 (SRE)，您的工作是保持重要係統平穩且有效率地運作。您將在開發和營運團隊之間工作，以確保系統可靠、快速並且能夠應對成長。您將使用工具、自動化任務並遵循最佳實踐來使系統更好、更易於管理。

主要任務：

• 建置可以處理大量使用且很少失敗的系統。
• 建立工具來自動執行任務並減少手動工作。
• 使用特定目標和指標（例如 SLO 和 SLI）追蹤和提高系統效能。
• 調查問題、找出原因並解決它們，以防止將來出現問題。
• 與不同的團隊合作，建立可靠的系統並在出現問題時進行處理。
• 解決資料庫、網路和系統平台（如 Kubernetes）的問題。
• 確保問題在商定的時間內得到解決。
• 尋找並修復系統中的效能問題。
• 保留清晰的流程和修復文檔，以便於共享和合規性。

所需技能：

• 了解 Python、Golang 或 Java 等程式語言。
• 擁有設計可靠且可擴展系統的經驗。
• 了解 SRE 原則（例如，SLO、SLI 和減少手動工作）。
• 熟悉雲端服務（例如 AWS、Azure 或 Google Cloud）。
• 強大的 Linux 系統管理和故障排除技能。
• 善於解決問題並獨立或團隊合作。

獎勵技能：

• 熟悉監控工具和系統效能優化。
• 具有系統管理自動化和腳本編寫經驗。
• 了解 DevOps 實踐（例如 CI/CD 和容器化）。

對於熱衷於解決技術挑戰和改進系統以使系統每天運作得更好的人來說，這個角色是理想的選擇。

• 有競爭力的薪資待遇
• 混合工作模式
• 檳城喬治城、新山和八打靈再也設有辦事處

您將負責了解專案要求，確保專案順利執行，與承包商和客戶協調現場工作，以確保在預算成本和時間表內及時完成專案。您還需要確保所有工作均按照規定的品質和 EHS 標準進行。

• 依計畫巡查工作現場並驗證現有狀況。

• 了解合約、工程範圍和專案的履行情況。

• 準備專案進度表、方法說明書、RA。

• 參加專案會議並準備會議記錄。

• 與專案經理和其他專案參與者進行有效的合作和溝通，提供協助和技術支援。

• 準備進度索賠並按時提交索賠。

• 對工作進行整體品質控制並定期報告專案狀態。

• 透過執行程序、規則和法規來維護安全和清潔的工作環境。

• 透過監控專案進度、協調活動、解決問題並在專案進度內完成來維持專案進度。

要求：

• 機械/電機工程學位/文憑或同等學歷

• 至少 3 年 HVAC 產業 ACMV 專案管理經驗（承包背景）

• 強大的客戶管理和解決問題的能力

• 優秀的溝通與人際溝通能力

• 專案管理與監督技能

• 獨立工作的能力

• 具有在期限內完成任務並在壓力下良好工作的能力

• 熟悉並精通 Microsoft Project 和 PowerPoint

津貼和福利

• 中心位置
• 醫療保險
• 事假
• 開放文化

Job Responsibility

1. To assist mainly in Mechanical Engineering work, troubleshooting at site.
2. To assist also in Mechanical Engineering work, sales activities if there is no Mechanical work

This position shall also perform such further duties as are incidental or implied from the foregoing, consistent with the background, training and qualifications of employee or may be reasonably delegated as being in the best interests of the Company.

This position shall devote full time to his employment and expand best efforts on be half of Company. The employee further agrees to abide by all reasonable company policies and decisions now or hereinafter existing

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Personal leave
• Open culture
• Paid training and development

崗位職責

1. 主要協助機械工程工作，現場排除故障。
2. 如果沒有機械工作，也協助機械工程工作和銷售活動

該職位還應履行上述附帶或暗示的進一步職責，與員工的背景、培訓和資格相一致，或可以根據公司的最佳利益合理委派。

該職位應全心投入工作中，並盡最大努力成為公司的一半。員工進一步同意遵守現在或以後現有的所有合理的公司政策和決定

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 醫療保險
• 事假
• 開放文化
• 有薪培訓和發展

• Job Purpose

Biosearch Technologies™ provides products and services for genomic analysis that support mission critical applications for global customers in agrigenomics and human healthcare. The portfolio offers integrated tools and technologies to accelerate sample preparation, amplification, cloning and expression, next generation sequencing (NGS), custom oligonucleotide synthesis, nucleic acid chemistry reagents, and oligo therapeutics. Biosearch Technologies is currently recruiting for a field service engineer II to join us in providing front-line technical support to our repertoire of genomics platform and consumables as described above.

With a focus on always putting customers first, our Field Service Engineer is expected to work closely with our regional customer base to ensure maximum equipment uptime, software optimal utilization, training and troubleshooting functions. 

Field Service Engineer is expected to be a role model and poise to mentor and develop junior service engineers on the day-to-day activities, coaching sessions and able to report and assign task to juniors and self and provide reports back to global service leads.

Key Responsibilities

• Build strong service support rapport with regional key account customers in APAC.
• Site Preparation; instrument Installations; training; troubleshooting, preventative maintenance as core task
• Facilitating service contract proposals and tracking as and when required.
• Function as an integral part of a wider global support team to offer “In Time zone 24/7” emergency service support call and troubleshooting assistance as and when assigned with urgent breakdown call with overnight travel either regionally or globally.    
• Train and support customer in the application of “SFDC sales force” CRM platform as a service case tool to record and track service cases
• Support the generation of training aids and technical documentations as required
• Provide timely and concise Pre/Post trip reports and SFDC updates to maintain proper customer CRM records
• Work closely with the commercial and customer service team to ensure prompt and responsive customer support in building strong customer allegiance for the LGC, D&G branding.
• After normal office hours on-call support assignments (global support rotation) as part of a global technical support framework.
• Involving in engineering project, product management request for technical feedback/support
• The individual will be responsible for instrument commissioning, training, test and repair of equipment, and preventative maintenance.
• Expected to mentor junior field service engineers in problem resolution.
• Seeks continuous improvement processes to optimize technical support to our customers in the region.
• This position is responsible to effectively communicate instrument status, issues, and customer complaints and needs to appropriate managers and internal resources.  Will be responsible to proactively take ownership and follow-through with generated issues or complaints reported from themselves, as assigned, or from junior service engineers.
• Responds with flexibility and collaboration to the needs of the business – both internally and externally – by addressing important corporate initiatives when requested by management.
• Ability to handle clients, distributors professionally during all interface and maintain a positive company images
• The motivation to learn and constantly improve processes and tools
• Adhere to company safety standards and promote safety culture throughout the company
• Any other ad-hoc projects and duties as required by the management

The Maintenance Head is responsible for overseeing all maintenance activities to ensure optimal operation of machinery, equipment, and facilities within a semi-fabrication/metal parts manufacturing environment. This role involves managing a team, ensuring compliance with safety standards, and driving preventive and corrective maintenance programs to minimize downtime and enhance productivity.

Key Responsibilities:

• Plan, schedule, and execute preventive and corrective maintenance for all equipment and facilities.
• Lead and manage the maintenance team, ensuring proper training and skill development.
• Troubleshoot and resolve mechanical, electrical, and operational issues promptly.
• Monitor and maintain inventory of spare parts and maintenance supplies.
• Collaborate with production and quality teams to ensure smooth operations and minimal disruption.
• Ensure compliance with health, safety, and environmental regulations.
• Identify and implement process improvements to enhance equipment efficiency and reliability.

Job Requirement:

• Candidate should possess a Professional Certificates, Bachelor Degree, Diploma / Advanced Diploma or equivalent in Engineering (Electrical / Electronic),Engineering (Mechatronic / Electromechanical),Engineering (Mechanical)
• Preferably at least 4 years of related working experience.
• Preferably specializing in Maintenance / Repair or equivalent.
• Good communication skills in English, Malay, Mandarin language for both spoken and written
• 1 positions available

• Lead the Operations & Maintenance (O&M) aspects of the Interconnection Facility (IF) for Utility-Scale Solar projects.
• Design and implement an effective maintenance plan on medium and high voltage systems as well as related power quality/telecontrol/telemetering/ICT system.
• Present O&M perspective in reviewing relay protection scheme and control design during construction and operation phase.
• Serve as an expert on transmission-related market design and regulatory issues, monitor key developments, and provide recommendations in these areas.
• Setup and lead a technical team consist of engineer and chargeman to respond to electrical breakdown at Interconnection Facility (IF) while ensuring compliance on Service Level Agreement.
• Communicate effectively with authorities, engineering consultants, competent persons, contractors, vendors and clients during projects phase and service warranty period.
• Develop maintenance procedures related to 6.6kV up to 132kV equipment while ensuring compliance with Health, Safety, and Environment legislation.
• Review project technical information and installation quality prior to Defect Liability Period and service warranty.
• Verify all the maintenance outcomes performed by technicians and contractors. Ensure that the countermeasures applied are in accordance with the standards, procedures and specifications allowed.
• Gather information on design failure, installations quality, or materials quality issue, and provide constructive feedback to Project Management team for future improvements.

• Possess at least 7 years of working experience in the development or operation of Interconnection Facility (IF) up to 132kV.
• Possess a Bachelor's Degree in Electrical Engineering or equivalent, or
• Certified competent person by Suruhanjaya Tenaga in 33kV or 132kV discipline.
• Expert in protection co-ordination studies and configuration of major relay brands approved for by TNB for Utility-Scale Solar Interconnection Facility.
• Experience with commissioning SAT/FAT activities including secondary injection test.
• Experience in secondary and primary designs of medium and high voltage equipment, including protection, metering, automation, power quality, and ICT.
• Excellent analytical, problem solving and decision-making skills.
• Customer oriented, independent, and good interpersonal skills.
• Good in communication, and excellent verbal and written in Bahasa Malaysia and English.
• Able to work on weekend and public holiday if required.
• Possess valid driving license D, and able to travel to remote areas.

Responsible and capable in troubleshooting and repairing automation equipment (ARV, ARS and MMS) and ensuring this equipment are in good condition to support production capacity.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible for improving and sustaining the automation equipment capability and meet the KPI (Availability, OEE, MTBA and MTBF)
• Performing and line troubleshooting and supporting daily production operation.
• Analyze equipment failure root causes and propose corrective actions.
• Ability to identify root cause and provide corrective action through use of Effective problem solving tools.
• Perform regular inspections to identify equipment root cause.
• Perform Preventive Maintenance and calibration the equipment to optimal condition.
• Maintain equipment maintenance documentation and checklist.
• Propose improvements to enhance equipment performance and reliability.
• Support equipment setup and relocation
• Assist Engineer in continuous Equipment improvement projects and Automation projects
• Demonstrate a high degree of initiative, motivation, and willingness to work proactively either independently or within the team. 
• To meet MTBA, UPH and down time
• To sustain and maintain 6S and PM activities  
• Quality issue investigation & CA monitoring 
• Ensure and manage all the automation components good condition to support production.

Responsibilities

• Customer service and relations is the primary contact for shoppers as soon as they step into the mall
• Handles all customers enquiries/complaints and passing them on to the appropriate department.
• Knowledgeable of mall’s services, facilities, stores / locations, promotional activities.
• Taking information from customers (eg. Filling up the log book for complaints, lost & found etc) and entering it in a database (where available)
• Making sure that the customer's experience is a positive one.
• Establish and maintain good relations with Retailers as well as entertain any complaints and passing them to the relevant departments
• Information dissemination to relevant departments on complaints and monitoring/follow-up of response/resolution of problems by departments.
• Facilitating customers with special needs.
• Assist Marketing & Leasing Department on promotions/events/launches/functions etc.
• Assist Marketing & Leasing Department and monitor promotions/events set-up and dismantling
• Assist Marketing & Leasing Department on conducting interviews with shoppers
• Assist Management to distribute circulars to tenants
• To carry out other duties and responsibilities which may be assigned by the superior from time to time.

Requirements

• Minimum SPM and preferably with related Diploma in Business/ Economics/ Communication/ Marketing or equivalent
• Minimum two (2) years’ experience in related field or Customer Service
• Good communication skills in English and Bahasa Malaysia
• Computer literate and proficient in Microsoft Office
• Ability to work under pressure and meet deadlines.
• Able to work on shifts, weekends and during night or early morning set-up for promotion space vendors, event organizers and VMD work (as and when required)
• Applicants must be willing to work in M3 Mall

Job Responsibilities:

• Operate and maintain all equipment and do PPM as per monthly schedule.

• All decoration or beautification for any event.

• Rectification and Repair of breakdown of Services and Equipment.

• Upgrade and improve maintenance efficiency and cost effectiveness.

• Assist in the Marketing Events set-up, on-going and dismantling of sound system, lightings etc

• Monitoring and assist the activities of monthly service contractor.

• Liaise with related authorities for any malfunction of equipment with regards to the safety of building occupants.

• Part of the ERT (Emergency Respond Team) committee.

• Preparation and submission of monthly reports.

• Routine maintenance & servicing activities including but not limited to monthly service for Cooling tower, AHU & FCU & Split Unit.

• Any adhoc activities as per request.

Job Requirements:

• Candidate must possess at least 2-3 year(s) of working experience in shopping mall building is required for this position.

• Applicants must be willing to work at M3 Mall, Jalan Madrasah, Taman Melati, Kuala Lumpur.

• Preferably Junior Officer specializing in Building Operations and maintenance and knowledge on Air conditioning system (Chiller, Cooling Tower, AHU, FCU & Split Unit) is an advantage.

• Strong technical knowledge and hands-on to resolve problems.

• Responsible and able to work independently.

• Ability to work in shifts and extended hours.

• Full-Time position(s) available.

KEY RESPONSIBILITIES

EXPECTED OUTCOME

3.1 Process Optimization

• Design, develop, and improve production processes to increase efficiency, reduce waste, and optimize resource utilization (Man, Method, Materials, Machine & Environment).

3.2 Quality Control

• Ensure that production processes meet quality standards and that any deviations are identified and corrected promptly.

3.3 Production Planning

• Assist in planning and scheduling production activities, ensuring that production targets are met in a timely and cost-effective manner.

3.4 Data Analysis

• Collect and analyze production data to track key performance indicators (KPIs), identify areas for improvement, and report on production performance.

3.5 Continuous Improvement

• Implement lean manufacturing principles and Six Sigma methodologies to streamline processes and reduce operational costs.

3.6 Equipment Maintenance

• Coordinate with maintenance teams to ensure that machinery and equipment are properly maintained and repaired to minimizing downtime.

3.7 Collaboration

• Work with design, procurement, and other departments to ensure that production processes align with company goals and customer requirements.

3.8 Training

• Provide training and support to production team members on new equipment, processes, and safety protocols.

3.9 Safety & Health Compliance

• Ensure that all manufacturing activities are conducted in compliance with health and safety regulations. Implement safety measures to minimize risks to workers.

• Maintain and improve/automate/digitize as needed, the Quality Control Management System (QCMS) to manage product quality and conformance in accordance with JDE guidelines and product specifications.
• Ensure Food Safety of all manufactured products by implementing the relevant JDE and legal /certification requirements (e.g. HACCP and FSSC 22000) and by continuous verification of the compliance and effectiveness of installed systems.
• Provide expertise and timely support to all functions with regard to Quality, Product Safety and technical issues arising in Operations during day-to-day business.
• Lead /participate in continuous improvement initiatives against Quality KPI's (consumer, trade and/or customer complaints, Right First Time (RFT) and specification critical to quality product and process parameters).
• Lead corrective and preventive actions (CAPA) arising from different sources, such as
  • Consumer and customer complaints
  • deficiencies in product conformance (RFT)
  • audits
  • Quality Incidents
  • Implement Statistical Process Control where appropriate to improve compliance to specification measured by capability indices for critical to quality product and process parameters
  • Embed the use of problem-solving and progressive quality tools including root cause analysis (RCA), Kaizen, FMEA by providing training and evaluation of application
  • Participate in plant initiatives representing quality function to assure quality risk assessment and mitigation plans are considered to guarantee a successful start-up and transfer to operations. As part of the team manage the verification of quality KPIs for the project
  • Liaise effectively with external vendors as part of vendor management program with a focus on reducing vendor non-conformities which may impact manufacturing efficiency and waste
  • Check compliance to standards by regular GMP, HACCP, Halal and internal audits.
  • To lead the continuous improvement on GMP, sanitation and zoning. 
  • Support JDE internal and vendor management program as qualified auditor

  • Leadership: 

  • Support Manufacturing Operating System (MOS) activities to deliver Food Safety/Quality Culture engagement and ongoing improvements Verify implementation of actions including lessons learned from other manufacturing plants. Drive horizontal expansion of improvement ideas in the plant across lines and embed in OPLs or standards

Job Brief:

A highly motivated and customer-focused individual which responsible for answering incoming calls, responding to live chat inquiries and emails from customers, addressing their inquiries related to digital banking products and services, and providing excellent customer service.

Job Responsibilities:

1. Answering incoming calls, responding to live chat inquiries, and emails from customers related to digital banking products and services professionally and courteously.
2. Providing accurate information and resolving customer issues related to digital banking products and services.
3. Maintaining a high level of product knowledge to effectively support customer need
4. Ensuring timely and accurate documentation of all customer interactions in the company's CRM system.
5. To meet the Key Performance Indicator (KPI) monthly.
6. Collaborating with cross-functional teams to improve processes and customer experience.
7. Demonstrating empathy and understanding when dealing with customers.
8. Assisting customers with online banking, mobile banking, and other digital banking related inquiries.
9. Respond to customer inquiries via email in a timely and professional manner.

Job Requirements:

1. Possess a Diploma or Degree in related fields.
2. Minimum of 1-2 years of customer service experience in a contact center environment.
3. Have a minimum of 1 year of experience in the Financial Services industry (e.g., Banking or Insurance).
4. Excellent verbal and written communication skills in English is mandatory.
5. The ability to speak in Mandarin will be an added advantage.
6. Strong interpersonal skills and the ability to build rapport with customers.
7. Ability to work in a fast-paced environment and handle high call volumes, live chat inquiries, and emails.
8. Proficient in Microsoft Office and experience working with CRM systems.
9. Familiarity with digital banking products and services.
10. Ability to work flexible hours, including weekends (24/7)

• Overseeing the daily operations of the customer service team, ensuring KPI's and service standards are met.
• Supports the developmental needs of team and coaching, mentoring or craft, coach & deliver training programs.
• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations & recognizes performance.
• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction to improve efficiency and enhance customer satisfaction.
• Resolve escalated issues promptly.
• Collaborate with sales, product & marketing departments to address customer feedback and improve processes.
• Prepare reports on team performance.
• Solicits employee feedback and reviews to identify and address employee problems or concerns.
• Assists as needed in the interviewing and hiring of employee team members.
• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

Job Description:

1.Manage and maintain corporate network (development/UAT, and Production) including ISP, Firewall, Switches, Routing, VPN Connection.

• Asset Inventor
• Escort ISP vendor, and client vendor in data centre.
• Configure firewalls: open port, configure routing, NATting.
• Configure switches: configure VLAN, configure LAG, configure ACL.
• Cabling: lay cable, crimp cable, test cable, trace cable.
• Create / Revoke VPN account.
• Configure IPSec VPN, SpeedFusion VPN Tunnel.
• Network troubleshooting: packet loss, connection timeout/refuse, no route to host, etc.
• Network troubleshooting tools: ping, telnet, traceroute, nslookup/dig, tcpdump, wireshark, etc.
• Network monitoring: SNMP, configure network monitoring.
• Network maintenance: upgrade, install and replace; midnight or during working hours.
• Network support: 24H support and rotation.

2.Manage corporate physical security including CCTV, Door Access. 

• Maintain and operate CCTV and Door Access. 
• Generate report and provide evidence. 

3.Responsible in assist BCP and DR activities. 

• Network support on mid-night or weekend. 
• Network troubleshooting. 

4.Responsible in assist deployment or go-live activities. 

• Network support on midnight or weekend. 
• Network troubleshooting. 

5.Responsible in managing SSL certificate. 

• Issuance and renewal. 
• 
  

6.Responsible in managing corporate general IT services. 

• DNS, Reverse Proxy, Anti-DDoS. 
• Email: Support, email delivery issue checking, and identify threats. 

7.Responsible in supporting corporate certification, compliances, audit, and due diligence. 

• PCI-DSS, PCI-3DS, PCI-PIN, ISO/IEC 27001, ISO 9001, SOC-2, BNM RMiT, audit and due diligence. 
• Collect and prepare evidence. 

8.Responsible in coordinate with application team. 

• Network connectivity and network troubleshooting. 

9.Professional Development:

• Engage in self-paced learning through relevant free courses to enhance competencies.
• Pursue industry certifications such as CCNA (exam fees will be covered by company upon successful completion).

Job Requirement:

• Fresh graduate, or less than 2 years' experience in software development, computer networking, or relevant fields.
• Diploma or higher education in Computer Science, Software Development, Software Engineering, Computer Networking.

The Project Engineer manages engineering projects feasibility to commissioning, development and execution at the Plant, providing technical expertise and ensuring know how transfer to manufacturing in order to sustain competitive advantage for the company aligned with the JDE guidelines and in line with agreed strategic plans, capital investments and technical programs.

The Project Engineer supports the delivery of the key plant results (Compelling Business Need - CBN), such as zero safety accidents, zero quality losses, cost savings, efficiency improvement, 100% Customer Service Level and 100% engagement using the Manufacturing Operating System - MOS program as an enabler.

The Project Engineer does this through agile and flawless project management and execution of varied projects across the manufacturing operation with local and global stakeholders, through any of the phases from concept to commissioning ensuring a Vertical Start Up.

Accountable for project delivery, quality, safety and cost either as a lead engineer or as support engineer for Engineering team within Plant.

Safety Health Environment:

• Drives Safety Health and Environment culture through role modelling behaviors.
• Responsible for Safety Health and Environment requirements and legislation implementation and ensures compliance to legal and corporate standards & policies in own projects and installations as an example LOTOTO - Lock Out Tag Out Test Out, permit to work, hazard work permits, behavioral observation safety, auditing and process isolations.
• Responsible to ensure that ergonomics and SHE - Safety, Health & Environment risks are mitigated or eliminated in own projects
• Immediately corrects any substandard condition or unsafe behavior. Encourages feedback routine between peers through using applicable tools such as Behaviors Observation Safety -BOS. Checks that this done to the required standard.

Quality:

• Drives Quality culture through role modelling behaviours.
• Responsible for Quality requirements and legislation implementation and ensure compliance to legal and corporate standards & policies in own projects
• Ensures project designs and execution includes Good Manufacturing Processes including Sanitary Design rules and new Manufacturing Operating System - MOS Standards

Delivery & Cost:

   Project Planning:

• Responsible for pre-engineering scoping, costing and capital expenditure request document preparation using· the appropriate standards, processes and procedures aligned with IM - Initiative Management pillar
• Support project approval in time as needed by business purpose of the project. Lead functional co-ordination and technical expertise for evaluation of offers and submitting proposals for the most appropriate technical solutions, while ensuring they are cost-effective and fit for purpose.

•      Helps draw up user requirements and knows the engineering process making it appropriate for six  sigma.

• Organizes the go/no go gates

Communication:

• Giving regular stakeholder updates on project progress.
• Engaging and communicating with all relevant associates through the whole lifecycle of the project to ensure that the project deliverables meets all practical requirements (maintenance, operation, training, etc)

Project Management & Execution:

• Provide potential supplier identification as well as correct bidding process and evaluation in line with company policies and supplier management strategies. Ensure and lead co-operation with Procurement department in preparation of contracts, providing technical requirements and details in order to support contract negotiation and signature
• Preparing and issuing relevant documentation such as drawings, cable schedules, commissioning documents, equipment schedules, FAT - Factory Acceptance Test, SAT - Systems Acceptance Test, S&H - Safety and Health checklists, risk assessments.
• Working with the software engineers to develop a URS - User Request Specification for the process installation and review FDS - Functional Development Specification.
• Management of orders through the use of SAP, from raising PO's - Purchase Orders, issuing to suppliers, receipting and checking invoice discrepancies.
• Managing cost versus budget using the appropriate standards to report actual, commitment, and remaining budget spend on a monthly basis.
• Work with the project team and Project Start Up Lead to deliver Vertical Start Up- VSU as per Commissioning, Qualification, Validation - CQV plan
• Applies and improves Engineering standards
• Accountable for delivery of Project Engineers assigned to the project

Project Close-Out:

• Support the Start Up Leader with the installation and commissioning of the installation and suppliers
• Ensure relevant handover documentation is in place such as OEM - Original Equipment Manufacturers manuals, training documents and risk assessments.
• Support the Start Up Leader with creation of training with SME - Subject Matter Experts, Training Coordinators and the Organizational pillar
• Responsible to verify delivery of key project KPI's

Continuous Improvement

• Participate in screening and evaluation of all identified improvement opportunities and ideas. Creatively group those ideas into technically feasible concepts. Share and communicate potential concepts to identify potential projects.

Customer Service Associate (Mandarin Speaking) China Market

About Zeal Group

Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a tam of 700+ employees across the globe

• Medical Benefit
• Optical Benefit
• Life Insurance
• Meal Allowance
• Travel Allowance
• Health & Fitness Subsidy
• Staff Referral Bonus Program
• Long Service Rewards
• Employment Pass and Visa Sponsorship *for Non- Malaysian
• Relocation Benefits *for Non-Malaysian

*NOTE : Successful candidates hired, will need to complete Probationary Period before Relocation exercise can take place.

Interview process :

• Virtual Session with TA team – 30-minutes
• First interview with Hiring Manager – 1-hour
• Final interview with Head of Dept – 45-mins

Role summary:

The KL GFS Billing Manager position offers considerable exposure to the business, finance leaders, and the wider shared services teams. You will broaden & strengthen knowledge through leading & integrating varied Billing service challenges globally.  These include Billing operations support across markets such as APAC and UKI and the global task of loading Experian invoices onto customer portals across APAC, EMEA, UKI and NA regions.

What You'll Do:

• Help make decisions about the best way to implement the requirements to allow efficient billing processes for the markets we support
• Propose and implement process and commercial standardization that enables simpler automated solutions and processes including deploying major complex global Billing applications such as ARIA.
• Identify best practices and ongoing support to the business on billing process and functionality while ensuring it is in compliance with relevant policies / legislation
• Lead the integration of new acquisition billing processes into Experian which includes partnering with market FD and the business in deciding and thereafter implementing the best billing process and system solution to provide seamless support without any service disruption to the business
• Lead the Billing teams and monitor/manage operations delivery, project or development milestones, prioritization, and progress to ensure monthly operations support and project delivery.
• Provide regular updates to management and important partners, escalating issues ensure prompt resolution to maintain / achieve operational or project timelines
• Recommend process improvements opportunities, initiating actions or projects for continuous improvement
• Manage the daily billing operations across both Kuala Lumpur and India locations, to ensure smooth execution, target and timelines are met
• Lead as a role model, you will instill a culture of knowledge sharing and working together and implementing clear metrics to measure the success of the team.
• Review and respond to any billing and payment queries received from the clients
• Review the completeness of Billing-Interface reconciliation and month end AR to GL
• Point of escalation for all Billing process and systems matters, promoting UAT and Go live of system changes and procedures when needed
• Ensure billing process and controls are enforced and measured through Indicators Audit Control and Compliance
• Regular calls with defined partner to resolve outstanding actions, go to person of Regional CFO and Head of Finance for any Billing support requirements
• Set a culture of Cross training and support across the other country reports/dashboard and align processes
• To change and pushes themselves beyond what's expected and able to re-evaluates and adjust thinking when things change
• Seek feedback and is open to questioning their assumptions and can demonstrate confidence in handling challenges.