Network Operations Center, Team Lead (Cyberjaya)
Contract
Senior Executive
6 days ago
Position: Network Operations Center, Team LeadWork location: Cyberjaya, PutrajayaJob Highlights:We are seeking an experienced NOC Team Leader to join our Network Operations Center located in Cyberjaya/Putrajaya. This newly cr
Position: Network Operations Center, Team Lead
Work location: Cyberjaya, Putrajaya
Job Highlights:
We are seeking an experienced NOC Team Leader to join our Network Operations Center located in Cyberjaya/Putrajaya. This newly created position involves overseeing half of the NOC Engineers and managing their direct line responsibilities. The Team Leader will serve as a crucial technical escalation point, particularly in incident management.
Key Responsibilities
- Line Management: Directly manage a team of NOC Engineers, including conducting one-on-one meetings, approving holidays according to the agreed rota, and overseeing performance reviews.
- Technical Escalation: Act as the first escalation point for NOC engineers, both internally within the company and externally with vendors and customers.
- 24/7 Coverage: Ensure that the NOC maintains full shift coverage around the clock.
- Process Improvement: Support the NOC by consolidating monitoring systems and streamlining workflows.
- SLA Adherence: Ensure compliance with agreed service level agreements (SLAs) and quality standards.
- Incident Management: Take an active role in managing incidents during major disruptions and participate in post-incident reviews.
Objectives
- Lead the NOC team effectively while managing the 24/7 operational rota.
- Focus on developing processes and analyzing workflows within the NOC department.
- Serve as the primary escalation point for technical issues within the NOC.
Requirements
- A minimum of a Diploma or Bachelor's Degree in Information Technology, Networking, Computer Studies, or a related field.
- At least CCNA certification is required.
- A minimum of 2-5 years of relevant experience in a technical role.
- Strong knowledge of TCP/IP networking, including LAN, WAN, and WLAN management.
- Familiarity with internetworking technologies like VLANs, STP, and routing protocols such as IGRP, EIGRP, OSPF, and BGP.
- Prior experience in a technical role within an ISP, Telco, or Managed Services environment is preferred.
- An ability to explain technical content to non-technical audiences.
- A genuine interest in continuous improvement with excellent analytical skills to spot and progress improvement opportunities within the team.
- Demonstrated leadership experience with a focus on coaching and providing structured feedback to team members.
- Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical audiences.
This role requires flexibility for weekend and night shifts, with additional compensation provided. Interested candidates should send their CV and certifications to jobs@iburuj.com.
Perks & Benefits
- Commission and bonus
- Allowance (travel stipends, transportation, etc.)
- Company trips
- Medical insurance
- Personal leave
- Personal development opportunities
Over the past years, we have endeavour unique experience in providing supreme IT Solutions to both Government and Corporate partners.
We have a vast expertise in a strategic segment of Network Infrastructure, Network Security, Data Centre Development and Business Continuity.
We believe in collaboration, work hand in hand to achieve gratify end result for partners Our certified team in IBURUJ NETWORK has the valued experience you can trust to guide and support your organisation in the challenging environment.