Total 6 Senior Executive product management job vacancies in Malaysia

Job Responsibilities:

• Responsible to complete the customer's immature design proposal into the final design.
• Formulate quotation plans and produce research reports for new process technologies.
• Responsible for cost assessment requirements of in-house developed products.
• Responsible to communicate technical issues during ODM and in-house product quotation stages.
• Responsible for cost assessment requirements of OEM/ODM projects.
• Organize the participating departments to interpret customer quotation information together and confirm with the quotation team on raw materials, mould schemes, production schemes, and packaging schemes; (If involves immature customer design that require our company's design support, as well as projects involving new technologies and processes, needs to be transferred to product designers to provide design and quotation plans)
• Generate a quotation requisition to includes all components for the project, consumables, packaging materials, production equipment, etc.
• Evaluate structural risk points and summarize mould and production process risk points. After project kick off, compile and present the summary to the project manager.
• Follow up on the cost assessment progress of each participating department in the quotation.
• Responsible to communicate issues during the OEM quotation stage.

Work Experience Requirements:

• More than 5 years of related experience or related training
• Experience in Plastic Product structure or Mould Design
• Proficient in the use of drawing software such as CAD, PRO-E/UG, office software such as PPT, Excel, etc.

Education Requirements:

• Diploma or Degree in Engineering (Mechanical, Structural Design / Mould Design) or equivalent preferred

Language(s) Requirements:

• Mandarin, English and Bahasa Malaysia.

Benefits:

• Annual Leave, Sick Leave, Maternity Leave, Paternity Leave, Compassionate Leave.
• Meal allowance, Phone allowance, Attendance allowance, Medical Claim Reimbursement.
• Birthday Gift, Festival Celebration Gift.
• Professional Career Development (training programs, workshop, conferences to enhance skills).
• OT claim based on company policy.

Role & Responsibilities:

1. Contract Lifecycle Management: Work with the Contract Manager to manage the creation, ongoing maintenance, and review of all contracts with business principals, partners, vendors, and customers to mitigate risk and maximize value for the company.
2. Point of Contact and Negotiations: Act as the primary point of contact for all parties in matters related to contract management and negotiate favorable terms to fully describe the engagement, services, and delivery for the company.
3. Negotiation Strategies: Develop and execute negotiation strategies that minimize potential losses to the company while fostering win-win solutions.
4. Stakeholder Collaboration: Maintain continuous communication with business partners, internal sales teams, and relevant stakeholders about contractual issues to enhance relationships and decision-making.
5. Service and Performance Monitoring: Review the contractual performance of both parties to ensure compliance with terms, identify conflicts, and address changes or resolutions required during contract renewal.
6. Deadline and Deliverable Management: Maintain deadlines on deliverables and ensure timely follow-ups with relevant stakeholders to avoid delays in contract execution.
7. Regulatory Compliance and Documentation: Administer documentation, record-keeping, and risk reporting to management while ensuring adherence to organizational and regulatory standards.
8. Service Improvement: Demonstrate continuous commitment to service improvement by engaging relevant stakeholders and identifying opportunities for better contract management practices.

Requirements:

1. Qualifications: Bachelor’s degree in law or a related field.
2. Experience: Minimum 3 years of experience in IT technology contracting, including familiarity with Malaysian law and regulations, particularly around data confidentiality and privacy.
3. Skills:

• Excellent verbal and written communication skills, with the ability to explain complex terms clearly.
• Strong organizational and deadline management skills.
• Proficiency in applying organizational standards to develop efficient contract management processes.

Perks & Benefits

• Employee equity
• Nearby public transport
• Central location
• Medical insurance
• Personal leave
• Personal development opportunities

工作職責：

• 負責將客戶不成熟的設計方案完成轉化為最終設計。
• 制定新製程技術的報價計畫並出具研究報告。
• 負責內部開發產品的成本評估需求。
• 負責ODM和內部產品報價階段的技術問題溝通。
• 負責OEM/ODM專案的成本評估需求。
• 組織參與部門共同解讀客戶報價訊息，並與報價團隊確認原料、模具方案、生產方案、包裝方案； （如涉及不成熟的客戶設計需要我司設計支持，以及涉及新技術、新工藝的項目，需要轉交給產品設計師提供設計和報價方案）
• 產生報價申請，包括項目的所有組件、消耗品、包裝材料、生產設備等。
• 評估結構風險點，總結模具和生產流程風險點。專案啟動後，編制總結並提交給專案經理。
• 跟進報價單中各參與部門的成本評估進度。
• 負責OEM報價階段的溝通問題。

工作經驗要求：

• 5年以上相關經驗或相關培訓
• 有塑膠產品結構或模具設計經驗
• 熟練使用CAD、PRO-E/UG等繪圖軟體，PPT、Excel等辦公室軟體。

教育背景要求：

• 工程文憑或學位（機械、結構設計/模具設計）或同等學歷優先

語言要求：

• 國語、英語和馬來語。

好處：

• 年假、病假、產假、陪產假、喪假。
• 膳食津貼、電話津貼、出勤津貼、醫療報銷。
• 生日禮物，節日慶典儀式。
• 專業職涯發展（培訓計畫、研討會、提陞技能的會議）。
• 根據公司政策提出加班索賠。

Senior Customer Success Management Executive (IT Industry)

KARUNA (SARAWAK) ENTERPRISE SDN. BHD.

Role Overview:

As a Senior Customer Success Executive at Karuna, you will play a pivotal role in building and

maintaining strong relationships with our clients, ensuring they derive maximum value from our

technology solutions. You will be responsible for driving customer retention, growth, and advocacy by

developing strategic account plans and engaging with key stakeholders within our customer

organizations.

Key Responsibilities:

Relationship Building:

Cultivate and sustain strong relationships with key stakeholders within customer organizations,

including executives, decision-makers, and end users, to ensure long-term satisfaction and partnership.

Strategic Account Management:

Develop and execute strategic account plans tailored to each customer's specific needs and goals, with

an emphasis on driving retention, growth, and advocacy within the tech space.

Onboarding and Training:

Lead the onboarding process for new customers, ensuring a seamless transition by providing in-depth

training on our technology products and services, and enabling customers to achieve their desired

outcomes.

Customer Engagement:

Regularly engage with customers to understand their evolving needs, identify opportunities for upselling

or cross-selling additional tech products or services, and address any concerns or challenges they may

face.

Primary Point of Contact:

Serve as the main point of contact for customer inquiries, concerns, or escalations, collaborating with

internal technical teams to quickly resolve issues and ensure customer satisfaction.

Customer Advocacy: Represent the voice of the customer within our organization, advocating for their

needs and priorities across all departments, and driving initiatives to enhance the overall customer

experience.

Feedback Analysis:

Collect and analyze feedback from customers on their experience with our technology solutions,

identifying trends and areas for improvement, and working with internal teams to drive product

enhancements or process optimizations.

Performance Monitoring:

Track and analyze key performance metrics related to customer success, such as customer

satisfaction scores, retention rates, and upsell/cross-sell opportunities, taking proactive measures to

ensure targets are met or exceeded.

Job Requirements:

Educational Background:

Bachelor’s degree in Business Administration, Marketing, IT or a related field is required.

Experience: Proven experience in a customer-facing role, such as customer success, account

management, or sales within the tech industry, with a strong track record of driving customer satisfaction

and retention.

Skills:

Strong interpersonal and communication skills, with the ability to build rapport, influence, and

collaborate effectively with both customers and internal technical teams.

Strategic Thinking: Demonstrated strategic thinking and problem-solving abilities, with a proactive and

solution-oriented approach to addressing customer needs and challenges.

Adaptability:

Ability to manage multiple priorities in a fast-paced, dynamic tech environment.

Technical Proficiency:

Familiarity with Customer Success software platforms and tools, as well as a solid understanding of

technology solutions and how they deliver value to customers.

Passion for Customer Success:

A deep commitment to customer advocacy and a passion for delivering exceptional customer

Perks & Benefits

• Casual dress code
• Company trips
• Personal leave
• Open culture
• Personal development opportunities
• Staff activities 
• Season Parking
• Panel Doctor

角色和職責：

1. 合約生命週期管理：與合約經理合作，管理與業務負責人、合作夥伴、供應商和客戶的所有合約的創建、持續維護和審查，以降低風險並最大化公司價值。
2. 聯絡點和談判：作為所有各方在合約管理相關事宜上的主要聯絡點，並談判有利的條款，以充分描述公司的參與、服務和交付。
3. 談判策略：制定並執行談判策略，最大限度地減少公司的潛在損失，同時促進雙贏的解決方案。
4. 利害關係人協作：與業務合作夥伴、內部銷售團隊和相關利害關係人就合約問題保持持續溝通，以加強關係和決策。
5. 服務與績效監控：審查雙方的合約履行情況，以確保遵守條款、識別衝突並解決合約續約期間所需的變更或解決方案。
6. 截止日期和可交付成果管理：維持可交付成果的截止日期，並確保及時跟進相關利益相關者，以避免合約執行的延誤。
7. 監管合規性和文件記錄：管理文件、記錄保存和向管理層報告風險，同時確保遵守組織和監管標準。
8. 服務改進：透過讓相關利害關係人參與並確定更好的合約管理實踐的機會，展示對服務改進的持續承諾。

要求：

1. 資格：法律或相關領域的學士學位。
2. 經驗：至少 3 年 IT 技術承包經驗，包括熟悉馬來西亞法律和法規，特別是在資料機密性和隱私方面。
3. 技能：

• 優秀的口頭和書面溝通能力，能夠清楚地解釋複雜的術語。
• 強大的組織和期限管理能力。
• 熟練應用組織標準來發展有效的合約管理流程。

津貼和福利

• 員工股權
• 附近的公共交通
• 中心位置
• 醫療保險
• 事假
• 個人發展機會

Job Brief:

This position is responsible to assist on execution of Tune Protect Group’s product strategy encompassing all customer segments and various stages of product development life cycle to support the company business objective. 

Job Responsibilities:

• Develop and articulate a clear compelling product proposition that aligns with business goals and customer needs.
• Lead market analysis to identify customer pain points, competitive landscape, and emerging trends to shape product propositions.
• Collaborate with cross-functional team to ensure that product features align with the overall proposition.
• Lead cross-functional team to ensure successful product proposition development and launch.
• Collect and analyze data on market trends, consumers behaviors and competitor activities to identify market opportunities.
• Prepare detailed presentation, summarizing marketing findings and strategic recommendation to upper management. 
• Carry out any other ad-hoc tasks as and when assigned by supervisor 

Job Requirements:

• Degree in any discipline
• Minimum 3- 5 years of experience in managerial position
• Travel Industry / Insurtech background is an advantage
• Experience in business project management
• Excellent command in written and spoken English
• Possess a ‘Solution mindset’ that focus on finding practical answer and opportunities.

Diversity & Inclusion Commitment

The Company is committed to providing equal employment to all individuals regardless of their race, colour, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status or any other characteristic protected by applicable laws. 

We try make sure everyone has a fair chance to work with us, no matter where they’re from or who they are. We believe having different kinds of people on our team makes us better and more creative. Our friendly environment is all about treating every person with respect and making sure everyone’s ideas count. We want people from all all walks of life to apply and be part of our mission to create a place where everyone is welcome and valued.