Customer Service Executive / 客戶服務主管
Full-time
Junior Executive
2 months ago
職位描述• 透過電子郵件或從客戶系統下載接收客戶預期訂單或確認採購訂單(PO)。 • 跟進較短的交貨時間或緊急零件,並從生產計劃員處獲得交貨日期的確認並回覆客
職位描述
• 透過電子郵件或從客戶系統下載接收客戶預期訂單或確認採購訂單(PO)。
• 跟進較短的交貨時間或緊急零件,並從生產計劃員處獲得交貨日期的確認並回覆客戶。
• 在系統MERP 中上傳預期訂單或確認採購訂單。
• 向生產計劃員發布作業單
• 準備DOIL(每日出貨清單)並傳遞給倉庫部門。
• 遵守顧客採購訂單到期日或JIT(準時制)。
• 為了跟進貨物是否按時交付,請與生產計劃者檢查任何未完成的零件。
• 向客戶發出所提供服務的客戶服務評估表。
• 從客戶/行銷部門接收新的/修改過的藝術品資料/膠卷/樣品打樣/圖面。
• 收到來自行銷部門的產品開發資訊表(PDIS) 並傳遞給CTP。
• CTP收到客戶的主卡批准或確認產品詳細資料填寫PDIS後,將傳遞給CS
• CS 將會將 PDIS 系統更新為 TSMRS,以發佈作業單
• 更新系統中的報價。
• 按時跟進客戶要求的樣品提交日期。
• 在需要時執行任何其他職責和臨時任務
要求
• 成熟的客戶支援經驗或作為客戶服務代表的經驗
• 強大的電話聯繫處理能力和積極傾聽
• 熟悉CRM系統與實踐
• 顧客導向和適應/回應不同類型角色的能力
• 優秀的溝通和表達能力
• 能夠同時處理多項任務、決定優先順序並有效管理時間
• 高中文憑
• 如果沒有任何經驗,也將被考慮,因為將提供培訓
Corporate Profile
Century Bond Group is one of the largest and most comprehensive industrial packaging and contract-manufacturer provider in this region. For over 25 years, we've been offering innovative solutions, high-quality products and providing consistent support to our customers and business partners. Our strategies are formulated in line with our core values – satisfying our customer's needs and consistently providing good service and prompt delivery. The strength and success of our Group can be directly attributed to our solid foundation in technical skills, long-standing dedicated employees and our strong relationships with customers and suppliers. We are proud to offer a broad range of quality products that meet our customer's exact needs. The main product segments are paper packaging, plastic packaging, comprehensive packaging solutions, household-care products, contract manufacturing, healthcare products and instant beverage blending.
Why Century Bond Quite simply, by providing a comprehensive range of quality and innovative products, we aim to be the “One-stop Solution Provider” in the packaging industry and the contract manufacturing field. Through an intricate series of expansions and business acquisitions, we have expanded our capabilities and increased our product range to be more dynamic and relevant. Coupled with excellent service, volume discount pricing and industry expertise, we strive to be your preferred packaging provider. Subsidiary Companies • Brandpak Industries Sdn. Bhd. • CB Bags Sdn. Bhd. • Cenbond Packages Sdn. Bhd. • Cengreen Global Sdn. Bhd. • Centoz Industries Sdn. Bhd. • Esteem Packaging Pte. Ltd. • Eversynergy Sdn. Bhd. • Imej Harmoni Sdn. Bhd. • Macro Chemicals Sdn. Bhd. • Multiview (S) Pte. Ltd. • Multiview Enterprises Sdn. Bhd. • Multiview Packaging Sdn. Bhd. • Polyplus Packages Sdn. Bhd. • Polyplus Packages (JB) Sdn. Bhd. • Prestige Packages (Perlis) Sdn. Bhd. • Prestige Packages Sdn. Bhd. • Prior Packaging Industries Sdn. Bhd. • Pro Pulp Packages Sdn. Bhd. • PT. Prestige Packages Indonesia • Ready Chemical (M) Sdn. Bhd.