Total 7 sales specialist job vacancies in Bandar Utama

1-year contract (Renewable/Perm) subjected to the performance

Rotational shift (8 AM-8 PM or 8 PM-8 AM)

Monday – Sunday

4 days of working/ 3 days Off (Rotational)

Persiaran Bandar Utama 47800 Petaling Jaya, Selangor

Basic Salary (Rm4700 + Shift Allowance provided RM300)

JOB SCOPE

· Answer incoming calls from customers to log a problem ticket.

· Arrive to post on time and ready to work assigned hours.

· Manage and respond to telephone calls, emails, and electronic systems using customer-oriented etiquette.

· Address customer issues, ensuring contract service levels and objectives are met.

· Receive inbound calls, as required, and make outbound calls for resource/parts management, appointment reminders, and escalations where required.

· Schedule and place follow-up calls/emails in response to customer inquiries.

· Must be able to maintain strict confidentiality of sensitive information.

· Work with the customer service team to attain and improve the process enhancements.

· Provide the necessary information regarding customer process-related information.

REQUIREMENT

· Minimum Diploma (any background) negotiable

· Must be able to work on shift require

· Required language proficiency (Vietnamese)

· Knowledge of customer service principles and practices

· Knowledge of call center telephony and technology

· Some experience in a call center or customer service environment (is an advantage)

· Good data entry and typing skills

Required Skills:

· Verbal and written communication skills

· Listening skills

· Problem analysis and problem solving

· Customer service orientation

Perks & Benefits

• Nearby public transport
• Medical insurance
• Work visa sponsorship
• Personal development opportunities

一年合約（可續約/永久）取決於績效

輪班（上午 8 點至晚上 8 點或晚上 8 點至上午 8 點）

週一至週日

工作4天/休息3天（輪流）

Persiaran Bandar Utama 47800 八打靈再也, 雪蘭莪

底薪 (Rm4700 + 提供輪班津貼 RM300)

工作範圍

· 接聽客戶來電記錄問題單。

· 按時到達崗位並準備好在指定時間工作。

· 使用以客戶為導向的禮儀來管理和回覆電話、電子郵件和電子系統。

· 解決客戶問題，確保滿足合約服務水準和目標。

· 視需要接聽來電，並根據需要撥打呼出電話以進行資源/零件管理、預約提醒和升級。

· 安排並發出後續電話/電子郵件以回應客戶的詢問。

· 必須能夠對敏感資訊嚴格保密。

· 與客戶服務團隊合作，實現並改善流程改善。

· 提供有關客戶流程相關資訊的必要資訊。

要求

· 最低文憑（任何背景）可協商

· 必須能夠輪班工作

· 所需語言能力（越南語）

· 了解客戶服務原則與實踐

· 了解呼叫中心電話和技術

· 有呼叫中心或客戶服務環境的經驗（優先）

· 良好的資料輸入與打字能力

所需技能：

· 口頭和書面溝通技巧

· 聽力技巧

· 問題分析與解決

· 客戶服務導向

津貼和福利

• 附近的公共交通
• 醫療保險
• 工作簽證贊助
• 個人發展機會

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.

Key Responsibilities

• Provide great customer experience.
• Fold, hang, display, and merchandise garments to maximize selling opportunities.
• Actively process, stock and replenish garments on the sales floor and in the stock room.
• Open, unpack, and label merchandise with security tags.
• Support customer purchases and returns in the register.

• Actively approach customers who you see require additional help. Identify their needs by asking the right questions and advise them on the best solutions for their homes in order to exceed their expectations.
• Understand how to use the different IKEA sales and communication channels and know-how for the different customers you meet.
• Understand the store and department action plans. Responsibility for your department goals and know how you contribute.
• Lead/support the implementation of planned commercial activities involving your department throughout the store.
• Ensure your maximise sales whilst maintaining profitability by knowing and actively steering towards the top-selling and prioritised products (e.g. overstock/over tag).
• Demonstrate the ability to analyse and adjust sales space capacities based on system parameters (sales location management) to secure high stock availability.
• Be familiar with the IKEA social and environmental commitments and know how you can contribute to sustainability.
• Ensuring store & products are clean, tidy, fully stocked and correctly priced.
• Ensure efficient checkout process for customer.
• Preparing your area of responsibility for stock replenishment and next day’s business.
• Understanding your department’s action plans, and supporting the goals and targets set by your manager.

• Maximizing sales and profitability by ensuring your area of responsibility is clean, tidy, fully stocked and correctly priced. You also ensure your products are in perfect condition at all times.
• Being passionate about the products you sell and actively learning about their features and benefits. You then want to share this knowledge with customers and colleagues.
• Actively approaching customers who you see need additional help, and advising them on the best solutions
• for their homes in order to sell more.
• Preparing your area of responsibility for stock replenishment and next day’s business.
• Understanding your department’s action plans, and supporting the goals and targets set by your manager.

• Actively approach customers who you see require additional help. Identify their needs by asking the right questions and advise them on the best solutions for their homes in order to exceed their expectations.
• Understand how to use the different IKEA sales and communication channels and know-how for the different customers you meet.
• Understand the store and department action plans. Responsibility for your department goals and know how you contribute.
• Lead/support the implementation of planned commercial activities involving your department throughout the store.
• Ensure your maximise sales whilst maintaining profitability by knowing and actively steering towards the top-selling and prioritised products (e.g. overstock/over tag).
• Demonstrate the ability to analyse and adjust sales space capacities based on system parameters (sales location management) to secure high stock availability.
• Be familiar with the IKEA social and environmental commitments and know how you can contribute to sustainability.
• Ensuring store & products are clean, tidy, fully stocked and correctly priced.
• Ensure efficient checkout process for customer.
• Preparing your area of responsibility for stock replenishment and next day’s business.
• Understanding your department’s action plans, and supporting the goals and targets set by your manager.

• Maximizing sales and profitability by ensuring your area of responsibility is clean, tidy, fully stocked and correctly priced. You also ensure your products are in perfect condition at all times.
• Being passionate about the products you sell and actively learning about their features and benefits. You then want to share this knowledge with customers and colleagues.
• Actively approaching customers who you see need additional help, and advising them on the best solutions
• for their homes in order to sell more.
• Preparing your area of responsibility for stock replenishment and next day’s business.
• Understanding your department’s action plans, and supporting the goals and targets set by your manager.