Total 4 sales support specialist job vacancies in Klang

Responsibilities:

• Optimise customer service experience, create engaged customers and facilitate organic growth.
• Take ownership of customers issues and follow problems through to resolution.
• Establish a clear mission and initiate strategies focused towards that mission.
• Set-up service procedures, policies and standards.
• Keep accurate records and document customer service actions and discussions.
• Analyse statistics and compile accurate reports.
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
• Keep in touch of industry's developments and apply best practices to areas of improvement.
• Maintain resources and utilise assets to achieve qualitative and quantitative targets.
• Adhere to and manage the approved budget.
• Maintain an orderly workflow according to priorities.

Requirements:

• Proven working experience as a customer service manager, retail manager or assistant manager.
• Experience in providing customer service support.
• Exemplary knowledge of management methods and techniques.
• Excel in English.
• Working knowledge of customer service software, databases and tools.
• Awareness of industry's latest technology trends and applications.
• Ability to think strategically and to lead.
• Excellent client-facing and communication skills.
• Advanced troubleshooting and multi-tasking skills.
• Customer service orientation.
• Possess at least a Bachelor's Degree in Business Administration or related field.

Perks & Benefits

• Central location
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Company trips
• Medical insurance
• Personal development opportunities
• Paid training and development

職責：

• 優化客戶服務體驗，培養積極參與的客戶並促進有機成長。
• 掌控客戶問題並追蹤問題直至解決。
• 建立明確的使命並啟動針對該使命的策略。
• 制定服務程序、政策和標準。
• 保留準確的記錄並記錄客戶服務行動和討論。
• 分析統計數據並編制準確的報告。
• 招募、指導和培養客戶服務代理，並透過鼓勵和授權創造一個讓他們能夠脫穎而出的環境。
• 密切關注行業發展並將最佳實踐應用於需要改進的領域。
• 維護資源並利用資產來實現定性和定量目標。
• 遵守並管理已核准的預算。
• 根據優先順序保持有序的工作流程。

要求：

• 擁有豐富作為客戶服務經理、零售經理或助理經理的工作經驗。
• 具有提供客戶服務支援的經驗。
• 管理方法和技術的典範知識。
• 英語優秀。
• 客戶服務軟體、資料庫和工具的工作知識。
• 了解行業最新技術趨勢和應用。
• 具有策略性思考和領導能力。
• 優秀的面對客戶和溝通能力。
• 進階故障排除和多任務技能。
• 客戶服務導向。
• 至少擁有工商管理或相關領域的學士學位。

津貼和福利

• 中心位置
• 休閒著裝要求
• 免費小吃/歡樂時光
• 定期團隊活動
• 公司旅行
• 醫療保險
• 個人發展機會
• 有薪培訓和發展

As a dynamic and rapidly growing distributor of premium pet products, we are passionate about sustainability and products that enhance pet health. We are dedicated to providing exceptional products and services to our valued clients, while also fostering continuous education to empower pet owners in selecting the best possible care for their beloved pets.

Job Summary

The Sales Coordinator plays a crucial role in supporting the sales team in achieving sales targets and ensuring smooth customer interactions. This position requires a highly organized and detail-oriented individual with excellent communication and interpersonal skills.

Job Responsibilities

• Sales Support:
  • Assisting sales representatives with lead generation, qualification, and follow-up activities.
  • Scheduling and coordinating sales appointments and customer meetings.
  • Arrange and prepare sales materials and samples required by the sales team.
  • Maintaining accurate customer records and sales data in the system.
• Customer Service:
  • Providing excellent customer service to existing and potential clients.
  • Answering customer inquiries and resolving customer issues promptly and effectively.
  • Building and maintaining strong relationships with customers.
• Administrative Support:
  • Handling administrative tasks including taking and processing orders, invoicing, and delivery schedule coordination.
  • Arranging logistics and monitoring driver and transportation movements.
  • Coordinating logistics and travel arrangements for sales team members.
  • Supporting trade shows and other sales events.
• Other duties as assigned

Job Requirements

• Education: Minimum Diploma or higher in any field.
• Experience: 1-2 years of experience in a sales support or customer service role is preferred.
• Skills:
  • Excellent communication and interpersonal skills, both written and verbal.
  • Strong organizational and time-management skills with the ability to prioritize tasks effectively.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Detail-oriented with a high level of accuracy.
  • Strong problem-solving and analytical skills.
  • Ability to work independently and as part of a team.
  • Excellent customer service orientation.
• Personal Attributes:
  • Positive and enthusiastic attitude.
  • Proactive and results-oriented.
  • A strong work ethic and a desire to succeed.

Benefits

• Competitive salary
• Annual leave
• Professional development opportunities
• Employee discounts
• Medical benefits
• EPF
• Socso

作為一家充滿活力且快速發展的優質寵物產品經銷商，我們對永續發展和增強寵物健康的產品充滿熱情。我們致力於為尊貴的客戶提供卓越的產品和服務，同時也促進持續教育，使寵物主人能夠為他們心愛的寵物選擇最好的護理方式。

工作總結

銷售協調員在支援銷售團隊實現銷售目標和確保客戶互動順利方面發揮著至關重要的作用。該職位需要高度組織性和注重細節的個人，並具有出色的溝通和人際交往能力。

崗位職責

• 銷售支援：
  • 協助銷售代表進行潛在客戶開發、資格認證和後續活動。
  • 安排和協調銷售預約和客戶會議。
  • 整理並準備銷售團隊所需的銷售材料和樣品。
  • 在系統中維護準確的客戶記錄和銷售資料。
• 客戶服務：
  • 為現有和潛在客戶提供卓越的客戶服務。
  • 及時有效地回答客戶的詢問並解決客戶的問題。
  • 與客戶建立並維持牢固的關係。
• 行政支援：
  • 處理行政任務，包括接受和處理訂單、開立發票和交付計劃協調。
  • 安排物流並監控司機和運輸活動。
  • 協調銷售團隊成員的物流和旅行安排。
  • 支援貿易展覽和其他銷售活動。
• 其他指派的職責

職位要求

• 教育：任何領域的最低文憑或更高學歷。
• 經驗：具 1-2 年銷售支援或客戶服務經驗者優先。
• 技能：
  • 優秀的書面和口頭溝通和人際交往能力。
  • 強大的組織和時間管理能力，能夠有效地確定任務的優先順序。
  • 熟練使用 Microsoft Office 套件（Word、Excel、PowerPoint）。
  • 注重細節，具有很高的準確性。
  • 強大的解決問題和分析能力。
  • 能夠獨立工作並作為團隊的一部分。
  • 優秀的客戶服務導向。
• 個人屬性：
  • 態度積極、熱情。
  • 積極主動、注重結果。
  • 強烈的職業道德和成功的願望。

好處

• 有競爭力的薪資
• 年假
• 專業發展機會
• 員工折扣
• 醫療福利
• 公積金
• 社會保險協會