Total 4 Contract service centre manager job vacancies in Kuala Lumpur, Federal Territory of Kuala Lumpur

Operational Management:

• Oversee the daily operations of the business centre, ensuring smooth functionality of all facilities.
• Manage office spaces, meeting rooms, and co-working areas to meet diverse client requirements.
• Ensure compliance with health, safety, and regulatory standards.

Client Relationship Management:

• Serve as the primary point of contact for tenants and clients.
• Address client inquiries and concerns promptly and professionally.
• Build and maintain strong relationships to enhance client satisfaction and retention.

Sales and Marketing:

• Develop and implement strategies to attract new clients and retain existing ones.
• Promote the business centre through marketing initiatives and networking events.
• Negotiate contracts, pricing, and lease agreements with potential clients.
• Handle tenancy and contract renewals effectively.

Financial Management:

• Prepare and manage the centre’s budget to ensure cost efficiency.
• Monitor financial performance, including revenue, expenses, and profitability.
• Generate regular financial and operational reports for senior management.
• Manage rental collection processes efficiently.

Team Leadership:

• Recruit, train, and supervise staff to maintain high service standards.
• Conduct performance reviews and provide ongoing coaching and professional development.
• Foster a positive work environment to motivate and engage team members.

Facility Management:

• Oversee the maintenance, cleanliness, and overall presentation of the facility.
• Coordinate with external vendors and service providers as necessary.
• Ensure the functionality of technology and equipment to support business operations.

Education and Experience:

• Bachelor’s degree in Business Administration, Management, or a related field.
• Minimum of 3–5 years of experience in facility or business centre management.
• Experience in sales, marketing, or customer service is a strong advantage.

Skills:

• Strong leadership and people management abilities.
• Excellent communication and interpersonal skills.
• Proficiency in financial and operational management.
• Strong problem-solving and decision-making capabilities.
• Familiarity with CRM and property management is a plus

Perks & Benefits

• Nearby public transport
• Central location
• Regular team activities
• Medical insurance
• Open culture

營運管理:

• 監督商務中心的日常運營，確保所有設施順利運作。
• 管理辦公空間、會議室和共享辦公區域，以滿足不同的客戶需求。
• 確保遵守健康、安全和監管標準。

客戶關係管理：

• 作為租戶和客戶的主要聯絡人。
• 及時、專業地解決客戶的詢問和疑慮。
• 建立並維持牢固的關係，以提高客戶滿意度和保留率。

銷售和行銷：

• 制定並實施策略以吸引新客戶並留住現有客戶。
• 透過行銷活動和社交活動推廣商務中心。
• 與潛在客戶談判合約、定價和租賃協議。
• 有效處理租賃和合約續約。

財務管理：

• 準備和管理中心的預算以確保成本效率。
• 監控財務績效，包括收入、支出和獲利能力。
• 為高階管理層產生定期財務和營運報告。
• 有效管理租金收取流程。

團隊領導：

• 招募、培訓和監督員工以維持高服務標準。
• 進行績效評估並提供持續的指導和專業發展。
• 營造一個積極的工作環境，以激勵和吸引團隊成員。

設施管理：

• 監督設施的維護、清潔和整體展示。
• 必要時與外部供應商和服務提供者進行協調。
• 確保技術和設備的功能支援業務運作。

教育背景與經驗：

• 工商管理、管理或相關領域的學士學位。
• 至少 3-5 年設施或商務中心管理經驗。
• 銷售、行銷或客戶服務經驗是一個強大的優勢。

技能：

• 強大的領導和人員管理能力。
• 優秀的溝通和人際交往能力。
• 精通財務和營運管理。
• 較強的解決問題和決策能力。
• 熟悉 CRM 和物業管理者優先

津貼和福利

• 附近的公共交通
• 中心位置
• 定期團隊活動
• 醫療保險
• 開放文化

Job Responsibilities:

• To promote AEON products to customers.
• To achieve daily, weekly and monthly sales target.
• To provide excellent customer service.
• To achieve individual target as well as team target.
• Telemarketing duties are performed accurately and on time.
• To represent company in a positive and professional manner.
• To work with all personnel and outside contacts to satisfy clients and achieve company goals.
• To identify areas of improvement in the company and assist in creating and implementing solutions.

Requirements:

• Minimum SPM/STPM/Diploma/ Degree in any related field.
• Good team building and interpersonal skills, analytical and problem solving skills with the ability to communicate with people at all levels.
• Customer-focused and bottom line performance-driven personality.
• Strong command of English and the ability to speak other languages / dialects will be an added advantage.
• Pleasant personality and able to work with minimum supervision and independently.
• Individual with high commitment, hard Working & able to work under pressure.
• Doesn’t mind working long hours, flexible working hour and working during Weekend and/or Holidays.
• No experience are required as intensive training will be provided. Nevertheless, experience in telesales/telemarketing will be added advantage
• Fresh graduates are encouraged to apply

Perks & Benefits

• Nearby public transport
• Casual dress code
• Personal leave