Total 17 service centre manager job vacancies in kuala lumpur sentral

Locations:

• Nikugaiya: 2-11, 2F, Pearl Shopping Gallery, Jalan Sepadu, Taman United, 58200 Kuala Lumpur

• Donkai: C.90.0, Plaza The Exchange TRX, Persiaran TRX, Tun Razak Exchange, 55188 Kuala Lumpur

• Zha Zha Beef: Lot 23-G, 3rd Mile Square, 151 Batu 3 Jalan Klang Lama, Pusat Dagangan 3rd Mile Square, 56100 Kuala Lumpur

Responsibilities:

• Welcome and assist customers with their orders

• Ensure food and drinks are served according to restaurant standards

• Maintain cleanliness and hygiene of the dining area and kitchen

• Support daily operations, including restocking supplies and preparing dining areas

• Handle customer inquiries and provide excellent service

• Work as a team to ensure smooth service and a positive dining experience

Requirements:

• Prior experience in the F&B industry is a plus

• Friendly, energetic, and team-oriented personality

• Good communication and customer service skills

• Able to work in a fast-paced environment

• Willing to work on weekends and public holidays

Benefits:

• Basic Salary: RM2,200–RM2,800 + Service Points

• Staff Meals

• Hostel Accommodation

• Birthday Angpau

• Annual Bonus & Leave

• Team Building

Play a key role in ensuring excellent patient and client satisfaction by assisting with inquiries, resolving issues, and providing information related to medical services, appointments, billing, and more. Supporting healthcare professionals, and ensuring smooth operations within the medical practice and setting. You will be expected to communicate professionally, handle sensitive information with confidentiality, and provide efficient administrative support to patients, medical staff, and departments.

Job Responsibilities:

• Serve as the first point of contact for patients, visitors, and healthcare professionals in person, over the phone, or via email.
• Answer and address patient inquiries regarding services, procedures, and policies in a professional and compassionate manner.
• Schedule, reschedule, or cancel patient appointments, ensuring accurate data entry into the scheduling system.
• Process billing information accurately and assist in handling payments or setting up payment plans.
• Assist with filling out medical forms and ensuring proper documentation is available.
• Liaise between patients and healthcare providers to ensure effective communication, including relaying patient concerns, appointments, or messages.
• Perform clerical duties such as filing, scanning, and maintaining patient records and documentation.
• Assist in maintaining the front desk area and office supplies.
• Help maintain cleanliness and organization in the waiting area and patient exam rooms, ensuring a welcoming environment.

Job Qualifications:

• Excellent communication skills, both verbal and written, with the ability to communicate with patients, medical staff effectively.
• Strong problem-solving skills and the ability to handle sensitive or challenging situations with tact and professionalism.
• Ability to multitask, remain organized, and manage time effectively in a busy medical office environment.
• Attention to detail, especially when handling patient data and billing.
• High school diploma or equivalent required; further education in medical administration, healthcare, or customer service is a plus.
• Certification in medical office administration, customer service, or a related field is a plus but not required.

Perks & Benefits

• Incentives and yearly bonus.
• Yearly increment
• Personal leave
• Personal development opportunities
• Excellent working environment.

Position: Customer Service/Attraction Crew

Working Days: Monday – Sunday (Shift basis)

Job Type: Full Time/Part Time

Job Responsibility

• This position is rotational based on the assigned area of responsibilities, providing an opportunity to gain a comprehensive understanding of various roles and operations.

Customer Service

• Welcome visitors, provide information and answer questions to enhance their understanding and enjoyment of the centre.
• Assist visitors with interactive activities, ensure the materials are functioning correctly, and provide demonstrations when necessary.
• Handle visitor inquiries, feedback, and complaints professionally and efficiently.

Workshop and Education

• Teaching and engage with participants to ensure an enjoyable and informative experience during the workshop session.
• Collaborate with the educational team to ensure content aligns with the company educational goals.

Bricks/Sculpture Maintenance

• Perform routine cleaning of sculptures as required.
• Assist in maintenance work for sculptures that requires minor maintenance.

Program and Event

• Assist in the coordination and delivery of special events and programs at the centre.
• Use effective communication to inform guests of event schedules and activity details.

Safety and Administration

• Monitor the safety of visitors and assign area, report any issues or malfunctions, and assist in maintaining a clean and safe environment.
• Prepare and carry out daily opening and closing of the centre.

Job Requirements

• SPM/STPM, Diploma, Bachelor’s Degree
• Good in BM and English language
• Ability to engage with visitors of all ages and backgrounds.
• Strong attention to detail and safety awareness.
• Physical ability to stand for long periods, walk, and assist guests with physical activities.
• Flexibility to work on weekends, holidays, and during special events.

Company Benefits: 

• Friendly working environment with up-to-date IT equipment   
• 5-day working day, Monday to Friday   
• Medical allowance   
• Annual Leave   
• Medical Leave   
• Maternity leave   
• Paternity leave   
• Casual attire, free parking   
• Career growth opportunities  

Apply now! Send your portfolio and resume to: 

Email: hr@bryks.art 

Contact: 03.5569.9566 

地點：

• Nikugaiya：2-11, 2F, Pearl Shopping Gallery, Jalan Sepadu, Taman United, 58200 Kuala Lumpur

• 東凱：C.90.0, Plaza The Exchange TRX, Persiaran TRX, Tun Razak Exchange, 55188 Kuala Lumpur

• 紮紮牛肉：Lot 23-G, 3rd Mile Square, 151 Batu 3 Jalan Klang Lama, Pusat Dagangan 3rd Mile Square, 56100 Kuala Lumpur

職責：

• 歡迎並協助客戶下訂單

• 確保依照餐廳標準提供食物和飲料

• 保持用餐區和廚房的清潔和衛生

• 支援日常運營，包括補充物資和準備用餐區

• 處理客戶詢問並提供優質服務

• 團隊合作，確保順暢的服務和積極的用餐體驗

要求：

• 有餐飲業經驗者優先

• 個性友善、充滿活力、有團隊精神

• 良好的溝通與客戶服務技能

• 能夠在快節奏的環境中工作

• 願意在週末和公共假期工作

好處：

• 基本薪資：RM2,200–RM2,800 + 服務點

• 員工餐

• 宿舍住宿

• 紅包生日

• 年度獎金和休假

• 團隊建立

We’re looking for a dedicated and experienced Outlet Manager to lead our Restaurant & Bar

team! If you have a passion for delivering exceptional service and are ready to take on a

leadership role, we want you to apply.

Your Responsibilities:

• Oversee daily operations of the outlet, ensuring a smooth and efficient service.

• Maintain cleanliness and compliance with health and safety standards.

• Lead, supervise, and motivate dining room staff to provide fast and friendly service.

• Manage inventory and order supplies as needed to ensure operational efficiency.

• Address customer inquiries and resolve complaints professionally and promptly.

• Assist with staff scheduling and manage payroll to align with budget goals.

• Collaborate closely with the kitchen team to ensure seamless operations between front

and back of house.

• Ensure all dining areas, service stations, and equipment are clean and functioning

properly.

• Develop and implement promotions to attract new customers and enhance sales.

• Uphold high standards of food quality, presentation, and cleanliness.

What We’re Looking For:

• Minimum 2 years of experience as an Outlet Manager or similar role in the restaurant or

bar industry.

• Strong leadership and organizational skills, with the ability to multitask in a fast-paced

environment.

• Excellent communication and interpersonal skills.

• Solid knowledge of food safety and sanitation practices.

• Flexibility to work varied shifts, including nights, weekends, and holidays.

With two locations, offering both Restaurant & Bar and Club settings, this is an exciting

opportunity to take charge of our new outlet.

Ready to take on the challenge? Apply Now! We’d love to hear from you.

Perks & Benefits

• 10% increment depends on performance.
• Insurance Coverage
• Medical Benefit
• Staff Discount
• Claims and Reimbursements

Job Requirement

• Strong Leader Skills

Benefits

• Competitive Salary & Incentives
• Professional Growth Opportunities
• Be part of a Vibrant, Creative & Supportive Team

Location

TRX, Sunway Pyramid

• Lead the HR department and manage HR operations, including recruitment, employee relations, performance management, and compliance.
• Develop and implement HR policies, processes, and initiatives to support business goals and improve employee experience.
• Advise senior management on HR matters, including workforce planning, talent management, and legal requirements.
• Oversee employee training, development, and wellness programs.
• Manage compensation and benefits, and ensure alignment with industry standards and company budget.

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• 5+ years of experience in HR management, with a strong background in employee relations and performance management.
• In-depth knowledge of labor laws and HR best practices.
• Strong leadership and interpersonal skills.
• Experience with HR software and performance management systems.

• Leadership: Ability to lead and mentor a team of HR professionals.
• HR Strategy: Experience in developing HR strategies that align with business objectives.
• Employee Relations: Expertise in resolving employee conflicts and fostering a positive work environment.
• Compliance: Strong understanding of labor laws and regulations.
• HR Systems: Proficiency in HR software and tools.

• Nearby public transport
• Personal leave
• Personal development opportunities

• Lead the development and delivery of new products and features, managing the entire product lifecycle.
• Collaborate with cross-functional teams including engineering, marketing, and design to define product vision and roadmaps.
• Conduct market research and competitor analysis to inform product decisions
• Gather and prioritize customer feedback to improve existing products and create new offerings.
• Track product performance and make data-driven decisions to optimize features and user experience.

• Bachelor’s degree in Computer Science, Engineering, Business, or related field.
• 3+ years of experience in product management or a similar role.
• Strong analytical skills and experience working with data and metrics.
• Proven ability to work with cross-functional teams to deliver products.
• Excellent communication skills and ability to convey complex technical information clearly.

• Product Strategy: Expertise in defining and executing product strategies.
• Market Analysis: Ability to understand market trends and customer needs.
• Cross-Functional Collaboration: Proven ability to work with engineering, design, and marketing teams.
• Data-Driven Decision Making: Experience in using metrics and analytics to guide product decisions.
• Technical Understanding: Knowledge of software development and technical specifications.

• Nearby public transport
• Central location
• Personal leave
• Personal development opportunities

We’re looking for a dedicated and experienced Assistant Manager to join our Restaurant &

Bar team! If you have a passion for delivering exceptional service and are ready to take on a

leadership role, this opportunity is for you.

Your Responsibilities:

• Assist the Outlet Manager with daily operations, including opening and closing the venue.

• Ensure cleanliness and compliance with health and safety regulations.

• Lead and supervise the dining room staff, ensuring fast and friendly service.

• Train and motivate the team to deliver outstanding customer experiences.

• Manage inventory and handle supply orders as needed.

• Address customer inquiries and resolve complaints professionally and efficiently.

• Assist with staff scheduling and payroll management to meet budget goals.

• Collaborate with the kitchen team to ensure smooth coordination between front and back

of house.

• Ensure that dining areas, service stations, and equipment are clean and functioning

properly.

• Help plan and implement promotions to attract new customers.

• Maintain high standards of food quality, presentation, and cleanliness.

What We’re Looking For:

• Minimum 2 years of experience as a Supervisor or Assistant Manager in a restaurant or

bar.

• Strong leadership and organizational skills.

• Excellent communication and interpersonal abilities.

• Knowledge of food safety and sanitation practices.

• Flexibility to work shifts, including nights, weekends, and holidays.

With two locations, offering both Restaurant & Bar and Club settings, this is an exciting

opportunity to step up into a leadership role.

Perks & Benefits

• 10% increment depends on performance.
• Insurance Coverage
• Medical Benefit
• Staff Discount
• Claims and Reimbursements

Roles Summary / Purpose 

• The primary purpose of the Retails Sales Manager – responsible for maximizing sales team potential, crafting sales plans and justifying those to plans to the upper management by developing the team through motivation, counselling, skills development and product knowledge development.

Retails Sales Manager

• To meet customer acquisition and revenue growth targets by keeping Company competitive and innovative and to identify emerging markets and market shifts while being fully aware of new products and competition status.

Duties & Responsibilities 

• Achieve company sales target by outlet, sales staff, brand and product through weekly monitoring.
• Implement company policy to all branches and enforce all company policies are carried out at all branches.
• Monitor and ensure stock aging and stock turnover day meets target set by company.
• Formulate accurate yearly target plan & mid-term (3 months) road map by analyzing last year performance, supplier direction, market situation and competitor information to forecast future road map.
• Plan and create sales activities with Marcom Department to increase sales, market share and customer loyalty.
• Responds to customer complaints and comments.
• Attend company road show events during setup and throughout the event.
• Deal with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organizing training and development.
• Regularly check with employees on their progress on goals; offer coaching or assistance, or revise goals as necessary by conduct short, regular meetings to discuss and record milestones, accomplishments, successes and challenges. 
• To carry out ad-hoc duties assigned by the Management/Superior from time to time.

Requirements:

• Bachelor’s degree in business or related field.
• Minimum of 10 years of experience working in retail industry is compulsory.
• Strong analytical skills to identify trends and sales patterns.
• Experience managing a team and working cross-functionally with marketing, product, and external partners.
• Ability to manage multiple tasks simultaneously and work in a fast-paced, deadline-driven environment.
• Problem solving skills and handle any unforeseen circumstances.
• Possess own transport and willing to travel within Klang Valley Area. 
• Able to work from Monday to Friday 9:00 a.m. to 6:00 p.m and Saturday 10:00 a.m. to 2:00 p.m. 

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Medical, Dental & Optical Benefits
• Insurance
• EPF, SOCSO, EIS
• Annual Leave
• Staff Purchase
• Interest Clubs
• Personal development opportunities

We regret only shortlisted candidates will be notified.

角色摘要/目的

• 零售銷售經理的主要目的 - 負責最大限度地發揮銷售團隊的潛力，制定銷售計劃，並透過激勵、諮詢、技能開發和產品知識開發來發展團隊，從而向高層管理人員證明這些計劃的合理性。

零售銷售經理

• 透過維持公司的競爭力和創新來實現客戶獲取和收入成長目標，並在充分了解新產品和競爭狀況的同時識別新興市場和市場變化。

職責和責任

• 透過每週監控，實現公司按門市、銷售人員、品牌和產品的銷售目標。
• 向所有分公司實施公司政策，並在所有分公司執行所有公司政策。
• 監控並確保庫存帳齡和庫存週轉日達到公司設定的目標。
• 透過分析去年業績、供應商方向、市場狀況和競爭對手訊息，制定準確的年度目標計畫和中期（3個月）路線圖，預測未來路線圖。
• 與公關部門一起規劃和進行銷售活動，以提高銷售額、市場份額和客戶忠誠度。
• 回應顧客的投訴和評論。
• 在準備期間和整個活動期間參加公司路演活動。
• 處理人員配置問題，例如面試潛在員工、進行評估和績效審查，以及提供或組織培訓和發展。
• 定期與員工檢查他們在目標上的進度；透過舉行簡短的定期會議來討論和記錄里程碑、成就、成功和挑戰，提供指導或幫助，或根據需要修改目標。
• 執行管理階層/上級不時指派的臨時職責。

要求：

• 商業或相關領域的學士學位。
• 必須具備至少 10 年零售業工作經驗。
• 強大的分析能力，可以識別趨勢和銷售模式。
• 擁有管理團隊以及與行銷、產品和外部合作夥伴跨職能合作的經驗。
• 能夠同時管理多個任務並在快節奏、截止日期驅動的環境中工作。
• 解決問題的能力並處理任何不可預見的情況。
• 擁有自己的交通工具並願意在巴生谷地區旅行。
• 工作時間為週一至週五上午 9:00 至下午 6:00，週六上午 10:00 至下午 2:00

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 醫療、牙科和光學福利
• 保險
• EPF、SOCSO、EIS
• 年假
• 員工採購
• 興趣俱樂部
• 個人發展機會

我們遺憾的是，只有入圍候選人才會收到通知。

Play a key role in ensuring excellent patient and client satisfaction by assisting with inquiries, resolving issues, and providing information related to medical services, appointments, billing, and more. Supporting healthcare professionals, and ensuring smooth operations within the medical practice and setting. You will be expected to communicate professionally, handle sensitive information with confidentiality, and provide efficient administrative support to patients, medical staff, and departments.

Job Responsibilities:

• Serve as the first point of contact for patients, visitors, and healthcare professionals in person, over the phone, or via email.
• Answer and address patient inquiries regarding services, procedures, and policies in a professional and compassionate manner.
• Schedule, reschedule, or cancel patient appointments, ensuring accurate data entry into the scheduling system.
• Process billing information accurately and assist in handling payments or setting up payment plans.
• Assist with filling out medical forms and ensuring proper documentation is available.
• Liaise between patients and healthcare providers to ensure effective communication, including relaying patient concerns, appointments, or messages.
• Perform clerical duties such as filing, scanning, and maintaining patient records and documentation.
• Assist in maintaining the front desk area and office supplies.
• Help maintain cleanliness and organization in the waiting area and patient exam rooms, ensuring a welcoming environment.

Job Qualifications:

• Excellent communication skills, both verbal and written, with the ability to communicate with patients, medical staff effectively.
• Strong problem-solving skills and the ability to handle sensitive or challenging situations with tact and professionalism.
• Ability to multitask, remain organized, and manage time effectively in a busy medical office environment.
• Attention to detail, especially when handling patient data and billing.
• High school diploma or equivalent required; further education in medical administration, healthcare, or customer service is a plus.
• Certification in medical office administration, customer service, or a related field is a plus but not required.

Perks & Benefits

• Incentives and yearly bonus.
• Yearly increment
• Personal leave
• Personal development opportunities
• Excellent working environment.

• Responsible for total cost management of projects delivering positive outcomes for our clients, demonstrating leadership and coaching to Graduate CM, and innovation of service and knowledge.
• Carry out cost management and contract administration duties with reasonable supervision and guidance
• Lead Cost Manager for new built project
• Provide Cost Advice and Cost Planning including estimate, comparative design studies, life cycle costing, turnover/cash flow projections, cost control and cost report during pre-contract period.
• Responsibility for making cost checks and carrying out valuations on larger projects and in all cases ensuring that timely and accurate cost checking and valuation takes place
• To run the procurement process from all stages in pre-qualification such as quotation enquiry, analysis, selection and contract preparation
• Provide Documentation including Tender Document, Tender Report, Pre-contract correspondence, LOA and contract documents. 
• Monitor and verifying VO, Claims, Payment, Final Account and attending project meetings. Produce monthly cost reports. 
• Knowledge management – Ensuring that key information and learning generated from each commission is input into the internal database
• Process improvement – Identifying ways in which internal systems and processes can be improved and referring ideas to the appropriate line manager
• Provide CM role pro-actively and professionally and interfacing with the client and other consultants, at all project stages

• Responsible for total cost management of projects delivering positive outcomes for our clients, demonstrating leadership and coaching to Graduate CM, and innovation of service and knowledge.
• Carry out cost management and contract administration duties with reasonable supervision and guidance
• To provide all work outputs in an accurate and timely manner
• Provide Cost Advice and Cost Planning including estimate, comparative design studies, life cycle costing, turnover/cash flow projections, cost control and cost report during pre-contract period.
• To run the procurement process from all stages in pre-qualification such as quotation enquiry, analysis, selection and contract preparation
• Provide Documentation including Tender Document, Tender Report, Pre-contract correspondence, LOA and contract documents. 
• To monitor and verifying VO, Claims, Payment, Final Account and attending project meetings.
• To produce monthly cost reports
• Provide CM role pro-actively and professionally and interfacing with the client and other consultants, at all project stages

• Respond to technical queries in relation to professional and regulatory standards.
• Plan and conduct internal and external training relating to professional and regulatory standards.
• Keep updated with the professional and regulatory standards including conduct of research and studies from time to time.
• Monitor and report on the operating effectiveness of the Firm’s level of quality control.
• Assist to implement changes to the audit methodology in order to maintain compliance with the applicable approved accounting and auditing standards in Malaysia.
• Ensure the quality of audit engagements carried out within the Firm are in compliance with professional standards and the Firm’s requirement.
• Liaise with various global/local professional bodies and regulators on the current development issues in the industry.
• Assist in any other ad-hoc projects or assignments which may be assigned from time to time.

Job Requirement:

• A Bachelor's Degree or equivalent in Accountancy, Finance, or a related field is required.
• Preferably a member of a recognised accounting body (i.e., MIA / MICPA / ACCA / ICAEW or equivalent).
• Minimum 8 years of working experience in related fields, including audit experience, in well-established professional services firms will be an added advantage.
• Have sound knowledge of international and local accounting as well as auditing standards.
• Excellent written and verbal communication skills.
• Strong interpersonal skills besides the ability to learn and adapt quickly.
• Able to work independently, with strong attention to detail and the ability to generate high-quality deliverables.
• Strong analytical skills and problem-solving

The Office Automation and Technical Support Manager is responsible for overseeing office technology systems, managing IT support, and leading the entire lifecycle of all workstation equipment e.g. laptops and devices.  This will cover all staff in all Malaysian offices (Titiwangsa, Menara KH, Cyberjaya, Penang) 

This position is ideal for a tech-savvy leader who excels at implementing automation tools, managing device procurement and distribution, delivering excellent user support across the organization, and providing strategic leadership in technology deployment to enhance productivity. 

Key Responsibilities: 

1. Office Automation Management: 

• Oversee the selection, deployment, and management of office automation tools (e.g., M365, Microsoft Dynamics, JIRA). 
• Work closely with department heads to assess needs and identify opportunities to automate repetitive tasks and streamline office workflows. 
• Manage vendor relationships and liaise with external service providers to ensure timely upgrades, support, and integration of systems. 

2. Internal Technical Support: 

• Lead the internal technical support team to provide high-quality, timely support for staff on hardware, software, and network-related issues. 
• Implement and maintain helpdesk systems to track, prioritize, and resolve employee IT issues efficiently. 
• Develop and enforce IT support policies, procedures, and documentation to maintain smooth operations and ensure security compliance. 
• Developing and managing the organisation’s private Sharepoint intranet. 

3. Equipment Procurement and Management: 

• Manage the team responsible for procuring, configuring, and distributing laptops, mobile devices, and other office technology equipment like meeting room electronic equipment. 
• Ensure the timely provision of technology to new hires and existing employees, including the setup and deployment of devices. 
• Oversee inventory management for office technology assets, including tracking, repair, and lifecycle management of devices. 

4. System Management & Upgrades: 

• Oversee the regular maintenance, updates, and troubleshooting of office hardware and software systems. 
• Ensure all office technology, including printers, computers, phones, and networking equipment, is functioning optimally. 
• Implement backup, disaster recovery, and cybersecurity protocols to safeguard company data and ensure business continuity. 

5. Training and Development: 

• Lead, develop and mentor the IT admin and technical support team   
• Organize and deliver training sessions for staff on new office automation tools, software, and IT policies. 
• Develop user guides and technical documentation to enhance self-service support. 

6. Strategic Leadership: 

• Collaborate with senior management to identify technology-driven opportunities that will increase organizational efficiency and innovation. 
• Stay up-to-date with the latest office automation trends, software solutions, and best practices in technical support. 

Qualifications: 

• Bachelor's degree in Information Technology, Computer Science, or a related field. 
• 5+ years of experience in IT support, cloud solutioning, office automation, or a related field, with at least 2 years in a management role. 
• Strong technical knowledge of office software systems, workflow automation tools, network infrastructure, and cybersecurity practices. 
• Excellent problem-solving skills with a proactive and hands-on approach to troubleshooting. 
• Experience in managing IT projects, including system rollouts and upgrades. 
• Strong communication and interpersonal skills, with the ability to work with non-technical staff and cross-functional teams. 

As a Business Analyst, you will play a crucial role in supporting our Dynamics 365 CRM Implementation initiatives. You will work closely with cross-functional teams, gathering business requirements, and translating them into functional specifications. Your ability to align specifications from multiple systems and interfaces, coupled with your skills in JIRA triage, will be critical to the success of our projects.

Key Responsibilities:

- Business Requirements Gathering: Collaborate with stakeholders to gather and document detailed business requirements for Dynamics 365 CRM projects.

- Functional Specification Documentation (FSD): Write clear and comprehensive Functional Specification Documents to guide development teams.

- Dynamics 365 CRM Expertise: Apply functional knowledge of Microsoft Dynamics 365, particularly in areas such as retail customer leads and service requests.

- Cross-Team Interaction: Work closely with multiple teams, including IT, development, and operations, to ensure alignment and integration of business requirements.

- Systems Alignment: Ensure alignment of specifications from various systems and interfaces, contributing to seamless system integration.

- JIRA Triage: Manage and prioritize JIRA tickets, assigning them to the appropriate teams based on priority and complexity.

- Stakeholder Communication: Facilitate communication between stakeholders to ensure clarity and alignment of project objectives.

Must Have Skills:

- MSD Functional Knowledge: Proficiency in Microsoft Dynamics 365, particularly in one of the following areas:

  - Retail Customer Leads

  - Service Requests

- Implementation experience with Banking clients (3-4 years) and over all 8+ years as BA and MS Dynamics / D365.

- Business Requirements Gathering: Strong skills in gathering and documenting business requirements.

- Writing FSD: Experience in writing detailed and clear Functional Specification Documents (FSD).

- Cross-Functional Collaboration: Ability to effectively interact with multiple teams, ensuring clear communication and project alignment.

- Systems Integration: Proven ability to align specifications from multiple systems and interfaces for cohesive system functionality.

- JIRA Triage: Experience in managing JIRA tickets, with the ability to prioritize and assign tasks to the appropriate teams.

Good to Have:

- MSD Environment Knowledge: Familiarity with the Microsoft Dynamics 365 environment.

- Banking Experience: Previous experience working in the banking sector.

Qualifications:

- Bachelor’s degree in business administration, Information Systems, or a related field.

- minimum 8 years of experience in a business analyst role or related position.

- MS Dynamics CRM Certified.

- Strong Implementation Experience on Sales & Service modules

-Banking domain experience.

- Strong analytical, problem-solving, and communication skills.

- Ability to work independently and within a team environment.