Total 16 Junior Executive sourcing specialist job vacancies in Malaysia

Job Description:

Carrying out Procurement activities in certain local Procurement segment with low to medium degree of difficulty and or PVO with the objective to optimize supply and generate a contribution to operating profit while taking into account optimization of the total cost ownership.

• Supplier management: Identify ,evaluate & negotiate with the suppliers to ensure the best value in terms of quality , cost and delivery.
• Procurement operations: Drive the RFI/RFQ process in timely manner by defining evaluation criteria, identifying and selecting suppliers.
• Service delivery: Ensure the timely delivery of goods and services in accordance with established service level and KPIs.
• Monitoring of contractual agreements: To prepare renegotiations/subsequent negotiations, initiate appropriate measure and guarantee supplies.
• Cost optimization & Risk Management: Analyze Procurement data to identify opportunities for cost reduction, value enhancement and process efficiency.
• Stakeholder interaction: Collaborate effectively with relevant internal and external stakeholders including process owners and partner functions such as IT , BC, FM to deliver best in class services.
• Continuous improvement: Recommend process improvements and develop tools aimed at fostering a culture of continuous improvement withing the Procurement function.
• Interdisciplinary working group/project work: To inform oneself , exert influence accordingly and optimize internal processes and procedures.

Candidate's profile:

• Understand of logistic, facility management related process is a plus.
• Proven experience in Procurement, supply chain management, or a related filed.
• Strong analytical skills with the ability to interpret data and make informed decisions.
• Good communication and internal personal skills for effective stakeholder engagement.
• Ability to work independently and collaboratively in a team environment.
• Proficient in utilizing Procurement software and tools, inclusive but not limited to SAP and Excel.

Perks & Benefits

• Allowance (meal, transportation, etc.)
• Flexible working hours
• Medical insurance
• Personal development opportunities
• Dental & optical insurance
• Remote work flexibility

Role & Responsibilities:

1. Contract Lifecycle Management: Work with the Contract Manager to manage the creation, ongoing maintenance, and review of all contracts with business principals, partners, vendors, and customers to mitigate risk and maximize value for the company.
2. Point of Contact and Negotiations: Act as the primary point of contact for all parties in matters related to contract management and negotiate favorable terms to fully describe the engagement, services, and delivery for the company.
3. Negotiation Strategies: Develop and execute negotiation strategies that minimize potential losses to the company while fostering win-win solutions.
4. Stakeholder Collaboration: Maintain continuous communication with business partners, internal sales teams, and relevant stakeholders about contractual issues to enhance relationships and decision-making.
5. Service and Performance Monitoring: Review the contractual performance of both parties to ensure compliance with terms, identify conflicts, and address changes or resolutions required during contract renewal.
6. Deadline and Deliverable Management: Maintain deadlines on deliverables and ensure timely follow-ups with relevant stakeholders to avoid delays in contract execution.
7. Regulatory Compliance and Documentation: Administer documentation, record-keeping, and risk reporting to management while ensuring adherence to organizational and regulatory standards.
8. Service Improvement: Demonstrate continuous commitment to service improvement by engaging relevant stakeholders and identifying opportunities for better contract management practices.

Perks & Benefits

• Employee equity
• Nearby public transport
• Central location
• Medical insurance
• Personal leave
• Personal development opportunities

Lighting Design Specialist

Responsibilities:

· Work closely with the product application team to understand project goals and

requirements.

· Design innovative lighting solutions (including ID, industrial, and façade lighting)

based on client needs.

· Prepare lighting plans, layouts, and specifications using AutoCAD, Dialux, AGi32,

and SketchUp 3D.

· Perform lighting calculations and simulations to ensure efficient performance and

energy savings.

· Choose the best lighting fixtures, controls, and technologies to meet project needs

and budget.

· Provide technical support to internal teams, clients, and partners throughout the

project.

· Stay up-to-date with the latest lighting design trends, technologies, and best

practices.

· Collaborate with architects, interior designers, and contractors to integrate lighting

designs into spaces.

· Participate in project meetings, presentations, and site visits to ensure smooth

project execution.

· Follow industry standards and safety regulations related to lighting design.

Job Requirements:

· 2 years of experience in lighting design (preferred).

· Proficiency in AutoCAD, Dialux, AGi32, SketchUp 3D, or similar software.

· Strong understanding of lighting calculations and energy efficiency.

· Ability to collaborate with internal and external stakeholders.

Perks & Benefits

• Employee equity
• Company trips
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Key Responsibilities:

Sales ;

• • Lead Generation: Identify and target potential customers through market research, networking, and prospecting activities.
  • Sales Presentations: Present products and services to clients, effectively communicating value propositions.
  • Relationship Management: Build and maintain strong, long-term relationships with existing and potential clients.
  • Sales Target Achievement: Meet or exceed sales targets and KPIs as established by the company.
  • Negotiations & Closures: Negotiate contracts, pricing, and terms with clients to close deals.
  • Customer Feedback: Gather feedback from clients to understand their needs and refine sales strategies.

Marketing ;

• • Campaign Development: Plan, design, and execute marketing campaigns across various channels (digital, print, social media, etc.).
  • Market Research: Analyze market trends, customer preferences, and competitor activities to adjust strategies.
  • Collaborate with Digital Marketing Department and other related team.
  • Brand Promotion: Increase brand awareness and visibility by executing brand-building initiatives.
  • Digital Marketing: Implement and manage digital marketing strategies, including SEO, SEM, email marketing, and social media advertising.
  • Event Planning: Organize and manage promotional events, trade shows, and client meetings.
  • Reporting and Analysis: Track and analyze the effectiveness of marketing campaigns and sales performance. Provide regular reports to management.

Perks & Benefits

• Commission and bonus
• Allowance (Transportation claims to site event or related to sales activities)
• Nearby public transport
• Personal leave
• Personal development opportunities
• EPF, SOCSO and EIS Contribution

在某些當地低至中等難度的採購部門和/或 PVO 中開展採購活動，目的是優化供應並為營業利潤做出貢獻，同時考慮到總成本所有權的優化。

供應商管理：識別、評估並與供應商談判，以確保在品質、成本和交付方面實現最佳價值。

採購營運：透過定義評估標準、識別和選擇供應商，及時推動 RFI/RFQ 流程。

服務交付：確保依照既定的服務水準和關鍵績效指標及時交付貨物和服務。

監督合約協議：準備重新談判/後續談判，採取適當措施並確保供應。

成本優化與風險管理：分析採購數據，以確定降低成本、提高價值和提高流程效率的機會。

利害關係人互動：與相關的內部和外部利害關係人（包括流程擁有者和 IT、BC、FM 等合作夥伴職能部門）進行有效協作，以提供一流的服務。

持續改善：建議流程改善並開發工具，旨在在採購職能範圍內培養持續改善的文化。

跨學科工作小組/專案工作：了解自己、施加相應影響並優化內部流程和程序。

津貼和福利

• 津貼（餐費、交通費等）
• 彈性的工作時間
• 醫療保險
• 個人發展機會
• 牙科和眼科保險
• 遠距工作彈性

Role Description

We are looking for a Junior Technical Specialist in Malaysia to join our dynamic team.

As a Technical Specialist, you will play a pivotal role in presenting and promoting our product features, benefits and top qualities to potential customers. You will be the go-to person for expert assistance, addressing technical queries and troubleshooting any issues customers may encounter.

To perform this job successfully, an individual must have a high energy level and be able to perform each essential duty in a timely and effective manner. The requirements listed below represent the minimum level of knowledge, skill and ability necessary. Our work environment is fast-paced and exciting!

Responsibilities

• Conduct product presentations to showcase features, benefits and applications to potential clients, including interior designers, carpenters and architects.
• Provide expert assistance to customers for product troubleshooting, addressing technical queries and resolving issues promptly to ensure customer satisfaction.
• Deliver comprehensive product training sessions tailored to the specific needs of interior designers, carpenters and architects, empowering them to utilize our products effectively in their projects.
• Collaborate with cross-functional team members to organize and execute product training programs for key customers, ensuring alignment with business objectives and customer requirements.
• Conduct product presentations to showcase features, benefits and applications to potential clients, including interior designers, carpenters, and architects.
• Provide expert assistance to customers for product troubleshooting, addressing technical queries and resolving issues promptly to ensure customer satisfaction.
• Stay updated on industry trends, product developments and competitor offerings to provide informed guidance and recommendations to customers.
• Develop and maintain strong relationships with customers, understanding their needs and challenges to provide personalized support and guidance.
• Assist in the development of product documentation, training materials, and resources to facilitate effective product adoption and usage.
• Able to liaise and communicates with carpenters and knowledge in carpentry processing.
• Update of technical report and maintain accurate records in the CRM system.

Requirements

• Diplomas, A-Level or equivalent practical experience.
• Minimum 1-year related experience.
• Must possess own vehicle and must be willing to travel nationwide (entire Malaysia).
• Previous experience in a technical support or customer service role, preferably in carpentry industry.
• Customer orientation and ability to adapt/respond to diverse personalities.
• Good Presentation Skill

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Medical insurance

About the role

We are seeking a talented Technical Veterinarian cum Product Specialist to join our team in Shah Alam, Selangor. This full-time position will play a crucial role in providing technical support and product expertise to our livestock, feed, and companion animal customers.

What you'll be doing

• • Provide technical support and advice to clients on the use of our animal health and nutrition products
  • Conduct training and education sessions for customers on product features, usage, and best practices
  • Assist in the development and testing of new animal health and nutrition products
  • Stay up-to-date with the latest industry trends, regulations, and best practices in veterinary medicine and animal care
  • Collaborate with the sales and marketing teams to support product launches and promotional activities
  • Liaise with regulatory bodies and industry associations to ensure compliance with relevant laws and regulations

What we're looking for

• • A qualified veterinarian with a degree in DVM Veterinary Medicine or MSc.
  • At least 3-5 years of experience working in the animal health / livestock industry or animal clinics
  • Strong technical knowledge and understanding of animal health, nutrition, and care
  • Excellent communication and interpersonal skills, with the ability to effectively liaise with clients and stakeholders
  • Proficiency in problem-solving, analytical thinking, and critical decision-making
  • A passion for staying up-to-date with the latest industry trends and innovations

What we offer

• • Competitive salary 
  • Company car will be provided

Interested candidates are invited to write-in or email the application stating comprehensive details of qualification, expected salary, contact telephone number.

Gladron Chemicals Sdn Bhd (93253-W)

No. 7, Jalan TP 7, UEP Industrial Park, 40400 Shah Alam, Selangor, Malaysia

Tel : 03 5191 8989

Email :howard@gladron.com

What we offer

• • Competitive salary 
  • Company car will be provided

Job Description

Are you driven, optimistic and ready to take on new challenges?

We are looking for Product Specialists with a growth mindset to connect our brand with our key audiences. To help you succeed in this role, product training and sales coaching will be provided by our experienced and highly qualified sales and marketing team. With a winning and can-do attitude, we believe that we can work together to achieve our shared goals.

Key responsibilities

1. To be pro-active and take charge of the market conversion with sales expansion in your area.
2. Identify customers’ needs and sales opportunities to maximize sales growth through execution of marketing and business development strategies.
3. Conduct sales activities at the highest degree of professionalism and integrity.
4. Ensure timely and accurate preparation of sales quotations, proposal and inquiries to customers.
5. Provide pre- and post-sales training and support to customers.
6. Maintain good relationships with new and existing customers to ensure continuous business growth.
7. Collaborate with team members to achieve the best results.

Job Requirements

• Fresh graduates who are interested to start their career in the pharmaceutical industry are also welcome to apply.
• Candidates with at least 1-2 years of sales experience in the healthcare industry will be an added advantage.
• Resourceful, analytic, results-oriented and able to work under pressure.
• Excellent communication, interpersonal and negotiation skills.
• Candidate with proficiency in Mandarin will be an added advantage, as this role frequently involves effective collaboration and understanding in dealing with various healthcare professional.
• Build and maintain strong relationships with stakeholders in hospitals, clinics or pharmacies.
• Possess a car, valid driving license and willing to travel.
• Area coverage: whole Penang, Kedah and Perlis 

Perks & Benefits

• Allowance (Car, Mobile)
• Petrol Card (Shell)

The company benefits are as below:

1. Medical benefit
2. Employee group insurance
3. Claim reimbursement
4. Compassionate Leave (Bereavement, Marriage, Examination, Birthday)

Job Description

Are you driven, optimistic and ready to take on new challenges?

We are looking for Product Specialists with a growth mindset to connect our brand with our key audiences. To help you succeed in this role, product training and sales coaching will be provided by our experienced and highly qualified sales and marketing team. With a winning and can-do attitude, we believe that we can work together to achieve our shared goals.

Key responsibilities

1. To be pro-active and take charge of the market conversion with sales expansion in your area.
2. Identify customers’ needs and sales opportunities to maximize sales growth through execution of marketing and business development strategies.
3. Conduct sales activities at the highest degree of professionalism and integrity.
4. Ensure timely and accurate preparation of sales quotations, proposal and inquiries to customers.
5. Provide pre- and post-sales training and support to customers.
6. Maintain good relationships with new and existing customers to ensure continuous business growth.
7. Collaborate with team members to achieve the best results.

Job Requirements

• Fresh graduates who are interested to start their career in the pharmaceutical industry are also welcome to apply.
• Candidates with at least 1-2 years of sales experience in the healthcare industry will be an added advantage.
• Resourceful, analytic, results-oriented and able to work under pressure.
• Excellent communication, interpersonal and negotiation skills.
• Candidate with proficiency in Mandarin will be an added advantage, as this role frequently involves effective collaboration and understanding in dealing with various healthcare professional.
• Build and maintain strong relationships with stakeholders in hospitals, clinics or pharmacies.
• Possess a car, valid driving license and willing to travel.

Perks & Benefits

• Allowance (Car, Mobile)
• Petrol Card (Shell)

The company benefits are as below:

1. Medical benefit
2. Employee group insurance
3. Claim reimbursement
4. Compassionate Leave (Bereavement, Marriage, Examination, Birthday)

Job description

Company Description

Airmed is a Malaysian medical device distributor company, specializing in minimally invasive/laparoscopic medical devices. Our focus disciplines include General Surgery, Colorectal, Upper GI, Hepatobiliary, Gynaecology, and Urology. We serve both public and private hospitals in Malaysia.

Role Description

This is a full-time remote role for a Product Specialist. The Product Specialist will be responsible for managing customer relationships with surgeons & nurses, and will serve as the primary point of contact between the company and customers. The Product Specialist will analyze customers' needs and offer surgical solutions to meet those needs. The Product Specialist will also provide sales support in the operating theatre. This job is based in Klang Valley/East Coast (Kelantan, Terengganu & Pahang)

Qualifications

Analytical Skills

Excellent Communication skills

Bachelor's degree in Business or Healthcare related field

Excellent organizational and time-management skills

Fresh graduates are welcomed to apply

Perks & Benefits

• Personal leave
• Personal development opportunities
• Incentive and commission
• Reimbursement of toll and carpark
• Medical allowance, car allowance, hp allowance

Good to announce that we are hiring for PRODUCT SPECIALIST position – base in:

• JOHOR BHARU
• MALACCA

*Kindly inform preferred location in your application*

Job Description

Are you driven, optimistic and ready to take on new challenges?

We are looking for Product Specialists with a growth mindset to connect our brand with our key audiences. To help you succeed in this role, product training and sales coaching will be provided by our experienced and highly qualified sales and marketing team. With a winning and can-do attitude, we believe that we can work together to achieve our shared goals.

Key responsibilities

1. To be pro-active and take charge of the market conversion with sales expansion in your area.
2. Identify customers’ needs and sales opportunities to maximize sales growth through execution of marketing and business development strategies.
3. Conduct sales activities at the highest degree of professionalism and integrity.
4. Ensure timely and accurate preparation of sales quotations, proposal and inquiries to customers.
5. Provide pre- and post-sales training and support to customers.
6. Maintain good relationships with new and existing customers to ensure continuous business growth.
7. Collaborate with team members to achieve the best results.

Job Requirements

• Fresh graduates who are interested to start their career in the pharmaceutical industry are also welcome to apply.
• Candidates with at least 1-2 years of sales experience in the healthcare industry will be an added advantage.
• Resourceful, analytic, results-oriented and able to work under pressure.
• Excellent communication, interpersonal and negotiation skills.
• Candidate with proficiency in Mandarin will be an added advantage, as this role frequently involves effective collaboration and understanding in dealing with various healthcare professional.
• Build and maintain strong relationships with stakeholders in hospitals, clinics or pharmacies.
• Possess a car, valid driving license and willing to travel.

Perks & Benefits

• Allowance (Car, Mobile)
• Petrol Card (Shell)

The company benefits are as below:

1. Medical benefit
2. Employee group insurance
3. Claim reimbursement
4. Compassionate Leave (Bereavement, Marriage, Examination, Birthday)

Responsibilities:

• Manage and maintain all infrastructure including but not limited to servers, network system, storage and cloud platform.
• Monitor infrastructure performance and proactively troubleshoot issues to ensure continuous availability and minimum interruption or downtime.
• Design, architect, develop and implement necessary actions or area of improvement of new infrastructure solution to further improve the capability, performance, reliability, resiliency & integrity which compliance with industry standard and best practices
• Implement routine maintenance tasks to perform systems administration, patch management and systems backup
• Collaborate with internal team and external vendors for technical troubleshooting support, preventive maintenance, planning, implementation and resolution in network, hardware and software issues or faults.
• Participate in sourcing, evaluating, recommending and negotiating with solution providers and consultants on technical specifications, supports and services to establish good partnership and optimum service level to ensure user and company interests are protected
• Maintain, develop and follow proper system procedures, guidelines, reports and technical documentations to achieve systematic and consistent operations
• Perform any other tasks as assigned by the management

Technical Skills:

• Experience and knowledge in PC, server, network, communication systems and systems inter connectivity
• Problem solving and troubleshooting
• Risk and issue management
• Analytical, conceptual and strategic thinking
• Project management and implementation

Requirements:

• Candidate must possess at least a Diploma/Degree in Computer Science/Software Engineering/Information Technology or equivalent
• Proven experience in IT infrastructure management with good knowledge of Business IT Systems including application servers, email and web servers, windows operating systems and applications
• Familiar with SaaS / cloud technologies (AWS or Azure), Windows Server 2019/2022, Windows 10/11, Microsoft 365 services, Active Directory, DNS, Firewall, etc.
• Able to write scripting to automated processes using Microsoft Power Automate or other relevant automation and scripting tools will be a good to have skill
• Knowledge of ITIL and other IT service management frameworks
• Hands-on experience in troubleshooting, maintain and support on technical issues is highly desirable (network, server, computer and peripheral)
• Experience with IFCA.net system would be an added advantage
• Highly adaptive, initiative, able to multi-task and flexible in progressive workloads
• Good command in spoken and written English and Malay
• Possess own transport and willing to travel to support when required

Job Brief:

We’re a young, fast-paced and creative team looking for a Digital Marketer to join us! In this role, you’ll plan and run campaigns to generate leads and sales. You’ll then analyze and make recommendations to improve their performance. You’ll also support these campaigns through usage of various sales and marketing automation software.

Job Responsibilities:

• Plan and run digital marketing campaigns.
• Monitor and analyze campaign performance to make relevant optimizations to achieve marketing goals.
• Manage marketing automation tools to nurture leads through the sales funnel.
• Manage Google, Facebook and Instagram advertising campaigns.
• Implement data tracking and perform data analysis across advertising platforms.
• Prepare EDMs via MailChimp.
• Stay updated with the latest digital marketing industry trends, techniques, tools and traffic sources.

Job Requirements:

• At least 2-3 years proven experience in marketing
• Proficiency in digital marketing tools and experience with email marketing, social media marketing, running ads, and content marketing
• Problem-solving prowess and excellent communication skills.
• Attention to detail is second nature to you.
• Proficiency in English, mandarin is a plus.
• Target-driven mindset with a focus on achieving marketing objectives and KPIs
• Strong analytical skills and ability to interpret data to drive marketing decisions
• Knowledge of AI tools and technologies in marketing is a plus

The Core Job:  

• Understand existing As-Is Processes through Observation, User Interviews, Existing SOPs/ Policies of the department concerned, and its relevant Line of Business (LOB).
• Establish a Service Level Agreement (SLA) for tasks performed by the department’s staff (Within control only), based on current practice and Bank Negara Malaysia (BNM) guidelines.
• Expand the QAQC framework to all Third Party Assistance to ensure they are following the SLA, Guidelines, and compliance.
• Prepare QAQC Checklist for the department concerned and its relevant LOB & TPA.
• Set QAQC assessment frequency and determine the number of cases to be audited per person.
• Set Key Performance Indicator (KPI), based on the total percentage (%) of QAQC assessment evaluation.
•  Perform QAQC Assessment.
• Compile the evaluated checklists and list down the findings based on the assessment, identify gaps, pitfalls, and shortcomings based on QAQC Audits, and propose solutions.
• Review the level of adherence to process and compliance among staff, escalate lapses, and monitor Composite Risk Rating (CRR) tracking to ensure compliance and implementation of solutions, with the relevant stakeholders.
• Post assessment, discuss with relevant stakeholders and review the level of adherence to process and compliance among staff, escalate lapses, and monitor Composite Risk Rating (CRR) tracking to ensure compliance and implementation of solutions.
• Validate and verify SOPs/ WIs of all processes.
• Ensure that all processes strictly follow SOPs/ WIs, in day-to-day operations.
• Inform the department HOD/ reporting manager immediately in the event of any discrepancies/ lapses in SOPs/WIs.
• Identify gaps/ pitfalls/ shortcomings of processes in terms of BNM, Legal, Compliance, Risk, HR & Admin.
• Translate these requirements into viable solutions, capable of handling documentation, workflow management, reporting & other additional regulatory requirements, and exceptions such as legal, and data analytics.



Job Requirement:

• Candidate should possess a Bachelor Degree or equivalent in All Business Field
• Preferably at least 1 year of related working experience.
• Preferably undefined specializing in Finance / Banking / Insurance or equivalent.
• Good communication skills in English,Malay language for both spoken and written
• 1 undefined positions available

Job Description:

1.  Lead, mentor, and manage a team of Customer Care Specialist , ensuring their adherence to company policies and customer service best practices.

2.  Conduct regular performance evaluations and provide constructive feedback to team members to ensure continuous improvement.

3.   Monitor and ensure that team members meet or exceed performance metrics such as response times, resolution rates, and customer satisfaction scores.

4.  Manage staffing levels, shift rotations, and schedules to ensure full coverage for a 24x7 customer service operation.

5.  Foster a positive team environment and motivate team members to achieve their goals.

6. Respond to escalated customer inquiries, resolving complex issues related to payment processing, subscription services, and fraud prevention.

7.  Lead the team in maintaining a customer-centric approach, ensuring high standards of service and satisfaction.

8.  Develop, analyze, and present reports on key performance metrics such as call resolution rates and customer satisfaction scores.

9.  Use strong analytical and mathematical skills to evaluate data and identify trends or areas of concern within the team's operations.

10. Work closely with cross-functional teams, including product and operations, to ensure seamless customer service operations and address issues efficiently.

11. Participate in meetings and collaborate with leadership to provide insights and recommendations for improving customer service operations.

12. Utilize advanced Microsoft Excel, Word, PowerPoint, and Outlook skills to prepare detailed reports, presentations, and operational updates.

13. Ensure accurate documentation of customer interactions and resolutions in the company’s CRM system.

14. Lead the team with a risk-based approach, ensuring compliance with payment processing regulations and digital industry standards.

15. Identify potential fraud or security risks and work with the fraud prevention team to mitigate and prevent issues.

Job Requirement:

1. Minimum Diploma, Advanced/Higher/Graduate Diploma, or Bachelor's Degree in any field or equivalent.

2. 4 years of experience in a call center environment, preferably within the e-hailing, e-commerce, financial services, banking, or commercial sectors.

3. At least 2 years of experience managing a team in a customer service setting.

4. Advanced proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.

5. Strong understanding of e-hailing model.

6. Strong analytical and mathematical skills with attention to detail.

7. Creative and critical problem-solving skills, with the ability to apply a risk-based approach to complex issues.

8.   Excellent written and verbal communication skills in English.

9.  Proficiency in additional languages such as Malay, Cantonese, or Mandarin is an advantage.

10. Proven ability to lead a team, manage performance, and provide constructive feedback.

11. Ability to work with cross-functional teams to achieve desired results.

12. Self-motivated, positive attitude, and strong customer service ethics.

13. Ability to handle multiple tasks in a fluid, fast-paced environment and prioritize effectively.

14. Passionate about customer satisfaction and leading by example.

15. Willingness to work shifts in a 24x7 operation with rotating off days.

16. Able to respond to customer inquiries in a professional manner, maintaining the company’s reputation for high-quality service.

Job Description:

1. Lead, mentor, and manage a team of Customer Care Specialist , ensuring their adherence to company policies and customer service best practices.

2. Conduct regular performance evaluations and provide constructive feedback to team members to ensure continuous improvement.

3. Monitor and ensure that team members meet or exceed performance metrics such as response times, resolution rates, and customer satisfaction scores.

4. Manage staffing levels, shift rotations, and schedules to ensure full coverage for a 24x7 customer service operation.

5. Foster a positive team environment and motivate team members to achieve their goals.

6. Respond to escalated customer inquiries, resolving complex issues related to payment processing, subscription services, and fraud prevention.

7. Lead the team in maintaining a customer-centric approach, ensuring high standards of service and satisfaction.

8. Develop, analyze, and present reports on key performance metrics such as call resolution rates and customer satisfaction scores.

9. Use strong analytical and mathematical skills to evaluate data and identify trends or areas of concern within the team's operations.

10. Work closely with cross-functional teams, including product and operations, to ensure seamless customer service operations and address issues efficiently.

11. Participate in meetings and collaborate with leadership to provide insights and recommendations for improving customer service operations.

12. Utilize advanced Microsoft Excel, Word, PowerPoint, and Outlook skills to prepare detailed reports, presentations, and operational updates.

13. Ensure accurate documentation of customer interactions and resolutions in the company’s CRM system.

14. Lead the team with a risk-based approach, ensuring compliance with payment processing regulations and digital industry standards.

15. Identify potential fraud or security risks and work with the fraud prevention team to mitigate and prevent issues.

Job Requirement:

1. Minimum Diploma, Advanced/Higher/Graduate Diploma, or Bachelor's Degree in any field or equivalent.

2. 4 years of experience in a call center environment, preferably within the e-hailing, e-commerce, financial services, banking, or commercial sectors.

3. At least 2 years of experience managing a team in a customer service setting.

4. Advanced proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.

5. Strong understanding of e-hailing model.

6. Strong analytical and mathematical skills with attention to detail.

7. Creative and critical problem-solving skills, with the ability to apply a risk-based approach to complex issues.

8. Excellent written and verbal communication skills in English & Mandarin.

9. Proficiency in additional languages such as Malay & Cantonese, is an advantage.

10. Proven ability to lead a team, manage performance, and provide constructive feedback.

11. Ability to work with cross-functional teams to achieve desired results.

12. Self-motivated, positive attitude, and strong customer service ethics.

13. Ability to handle multiple tasks in a fluid, fast-paced environment and prioritize effectively.

14. Passionate about customer satisfaction and leading by example.

15. Willingness to work shifts in a 24x7 operation with rotating off days.

16. Able to respond to customer inquiries in a professional manner, maintaining the company’s reputation for high-quality service.