Total 40 stakeholder management manager job vacancies in sarawak

Senior Customer Success Management Executive (IT Industry)

KARUNA (SARAWAK) ENTERPRISE SDN. BHD.

Role Overview:

As a Senior Customer Success Executive at Karuna, you will play a pivotal role in building and

maintaining strong relationships with our clients, ensuring they derive maximum value from our

technology solutions. You will be responsible for driving customer retention, growth, and advocacy by

developing strategic account plans and engaging with key stakeholders within our customer

organizations.

Key Responsibilities:

Relationship Building:

Cultivate and sustain strong relationships with key stakeholders within customer organizations,

including executives, decision-makers, and end users, to ensure long-term satisfaction and partnership.

Strategic Account Management:

Develop and execute strategic account plans tailored to each customer's specific needs and goals, with

an emphasis on driving retention, growth, and advocacy within the tech space.

Onboarding and Training:

Lead the onboarding process for new customers, ensuring a seamless transition by providing in-depth

training on our technology products and services, and enabling customers to achieve their desired

outcomes.

Customer Engagement:

Regularly engage with customers to understand their evolving needs, identify opportunities for upselling

or cross-selling additional tech products or services, and address any concerns or challenges they may

face.

Primary Point of Contact:

Serve as the main point of contact for customer inquiries, concerns, or escalations, collaborating with

internal technical teams to quickly resolve issues and ensure customer satisfaction.

Customer Advocacy: Represent the voice of the customer within our organization, advocating for their

needs and priorities across all departments, and driving initiatives to enhance the overall customer

experience.

Feedback Analysis:

Collect and analyze feedback from customers on their experience with our technology solutions,

identifying trends and areas for improvement, and working with internal teams to drive product

enhancements or process optimizations.

Performance Monitoring:

Track and analyze key performance metrics related to customer success, such as customer

satisfaction scores, retention rates, and upsell/cross-sell opportunities, taking proactive measures to

ensure targets are met or exceeded.

Job Requirements:

Educational Background:

Bachelor’s degree in Business Administration, Marketing, IT or a related field is required.

Experience: Proven experience in a customer-facing role, such as customer success, account

management, or sales within the tech industry, with a strong track record of driving customer satisfaction

and retention.

Skills:

Strong interpersonal and communication skills, with the ability to build rapport, influence, and

collaborate effectively with both customers and internal technical teams.

Strategic Thinking: Demonstrated strategic thinking and problem-solving abilities, with a proactive and

solution-oriented approach to addressing customer needs and challenges.

Adaptability:

Ability to manage multiple priorities in a fast-paced, dynamic tech environment.

Technical Proficiency:

Familiarity with Customer Success software platforms and tools, as well as a solid understanding of

technology solutions and how they deliver value to customers.

Passion for Customer Success:

A deep commitment to customer advocacy and a passion for delivering exceptional customer

Perks & Benefits

• Casual dress code
• Company trips
• Personal leave
• Open culture
• Personal development opportunities
• Staff activities 
• Season Parking
• Panel Doctor

Senior Customer Success Management Executive (IT Industry)

KARUNA (SARAWAK) ENTERPRISE SDN. BHD.

Role Overview:

As a Senior Customer Success Executive at Karuna, you will play a pivotal role in building and

maintaining strong relationships with our clients, ensuring they derive maximum value from our

technology solutions. You will be responsible for driving customer retention, growth, and advocacy by

developing strategic account plans and engaging with key stakeholders within our customer

organizations.

Key Responsibilities:

Relationship Building:

Cultivate and sustain strong relationships with key stakeholders within customer organizations,

including executives, decision-makers, and end users, to ensure long-term satisfaction and partnership.

Strategic Account Management:

Develop and execute strategic account plans tailored to each customer's specific needs and goals, with

an emphasis on driving retention, growth, and advocacy within the tech space.

Onboarding and Training:

Lead the onboarding process for new customers, ensuring a seamless transition by providing in-depth

training on our technology products and services, and enabling customers to achieve their desired

outcomes.

Customer Engagement:

Regularly engage with customers to understand their evolving needs, identify opportunities for upselling

or cross-selling additional tech products or services, and address any concerns or challenges they may

face.

Primary Point of Contact:

Serve as the main point of contact for customer inquiries, concerns, or escalations, collaborating with

internal technical teams to quickly resolve issues and ensure customer satisfaction.

Customer Advocacy: Represent the voice of the customer within our organization, advocating for their

needs and priorities across all departments, and driving initiatives to enhance the overall customer

experience.

Feedback Analysis:

Collect and analyze feedback from customers on their experience with our technology solutions,

identifying trends and areas for improvement, and working with internal teams to drive product

enhancements or process optimizations.

Performance Monitoring:

Track and analyze key performance metrics related to customer success, such as customer

satisfaction scores, retention rates, and upsell/cross-sell opportunities, taking proactive measures to

ensure targets are met or exceeded.

Job Requirements:

Educational Background:

Bachelor’s degree in Business Administration, Marketing, IT or a related field is required.

Experience: Proven experience in a customer-facing role, such as customer success, account

management, or sales within the tech industry, with a strong track record of driving customer satisfaction

and retention.

Skills:

Strong interpersonal and communication skills, with the ability to build rapport, influence, and

collaborate effectively with both customers and internal technical teams.

Strategic Thinking: Demonstrated strategic thinking and problem-solving abilities, with a proactive and

solution-oriented approach to addressing customer needs and challenges.

Adaptability:

Ability to manage multiple priorities in a fast-paced, dynamic tech environment.

Technical Proficiency:

Familiarity with Customer Success software platforms and tools, as well as a solid understanding of

technology solutions and how they deliver value to customers.

Passion for Customer Success:

A deep commitment to customer advocacy and a passion for delivering exceptional customer

Perks & Benefits

• Casual dress code
• Company trips
• Personal leave
• Open culture
• Personal development opportunities
• Staff activities 
• Season Parking
• Panel Doctor

Senior Customer Success Management Executive (IT Industry)

KARUNA (SARAWAK) ENTERPRISE SDN. BHD.

Role Overview:

As a Senior Customer Success Executive at Karuna, you will play a pivotal role in building and

maintaining strong relationships with our clients, ensuring they derive maximum value from our

technology solutions. You will be responsible for driving customer retention, growth, and advocacy by

developing strategic account plans and engaging with key stakeholders within our customer

organizations.

Key Responsibilities:

Relationship Building:

Cultivate and sustain strong relationships with key stakeholders within customer organizations,

including executives, decision-makers, and end users, to ensure long-term satisfaction and partnership.

Strategic Account Management:

Develop and execute strategic account plans tailored to each customer's specific needs and goals, with

an emphasis on driving retention, growth, and advocacy within the tech space.

Onboarding and Training:

Lead the onboarding process for new customers, ensuring a seamless transition by providing in-depth

training on our technology products and services, and enabling customers to achieve their desired

outcomes.

Customer Engagement:

Regularly engage with customers to understand their evolving needs, identify opportunities for upselling

or cross-selling additional tech products or services, and address any concerns or challenges they may

face.

Primary Point of Contact:

Serve as the main point of contact for customer inquiries, concerns, or escalations, collaborating with

internal technical teams to quickly resolve issues and ensure customer satisfaction.

Customer Advocacy: Represent the voice of the customer within our organization, advocating for their

needs and priorities across all departments, and driving initiatives to enhance the overall customer

experience.

Feedback Analysis:

Collect and analyze feedback from customers on their experience with our technology solutions,

identifying trends and areas for improvement, and working with internal teams to drive product

enhancements or process optimizations.

Performance Monitoring:

Track and analyze key performance metrics related to customer success, such as customer

satisfaction scores, retention rates, and upsell/cross-sell opportunities, taking proactive measures to

ensure targets are met or exceeded.

Job Requirements:

Educational Background:

Bachelor’s degree in Business Administration, Marketing, IT or a related field is required.

Experience: Proven experience in a customer-facing role, such as customer success, account

management, or sales within the tech industry, with a strong track record of driving customer satisfaction

and retention.

Skills:

Strong interpersonal and communication skills, with the ability to build rapport, influence, and

collaborate effectively with both customers and internal technical teams.

Strategic Thinking: Demonstrated strategic thinking and problem-solving abilities, with a proactive and

solution-oriented approach to addressing customer needs and challenges.

Adaptability:

Ability to manage multiple priorities in a fast-paced, dynamic tech environment.

Technical Proficiency:

Familiarity with Customer Success software platforms and tools, as well as a solid understanding of

technology solutions and how they deliver value to customers.

Passion for Customer Success:

A deep commitment to customer advocacy and a passion for delivering exceptional customer

Perks & Benefits

• Casual dress code
• Company trips
• Personal leave
• Open culture
• Personal development opportunities
• Staff activities 
• Season Parking
• Panel Doctor

Senior Customer Success Management Executive (IT Industry)

KARUNA (SARAWAK) ENTERPRISE SDN. BHD.

Role Overview:

As a Senior Customer Success Executive at Karuna, you will play a pivotal role in building and

maintaining strong relationships with our clients, ensuring they derive maximum value from our

technology solutions. You will be responsible for driving customer retention, growth, and advocacy by

developing strategic account plans and engaging with key stakeholders within our customer

organizations.

Key Responsibilities:

Relationship Building:

Cultivate and sustain strong relationships with key stakeholders within customer organizations,

including executives, decision-makers, and end users, to ensure long-term satisfaction and partnership.

Strategic Account Management:

Develop and execute strategic account plans tailored to each customer's specific needs and goals, with

an emphasis on driving retention, growth, and advocacy within the tech space.

Onboarding and Training:

Lead the onboarding process for new customers, ensuring a seamless transition by providing in-depth

training on our technology products and services, and enabling customers to achieve their desired

outcomes.

Customer Engagement:

Regularly engage with customers to understand their evolving needs, identify opportunities for upselling

or cross-selling additional tech products or services, and address any concerns or challenges they may

face.

Primary Point of Contact:

Serve as the main point of contact for customer inquiries, concerns, or escalations, collaborating with

internal technical teams to quickly resolve issues and ensure customer satisfaction.

Customer Advocacy: Represent the voice of the customer within our organization, advocating for their

needs and priorities across all departments, and driving initiatives to enhance the overall customer

experience.

Feedback Analysis:

Collect and analyze feedback from customers on their experience with our technology solutions,

identifying trends and areas for improvement, and working with internal teams to drive product

enhancements or process optimizations.

Performance Monitoring:

Track and analyze key performance metrics related to customer success, such as customer

satisfaction scores, retention rates, and upsell/cross-sell opportunities, taking proactive measures to

ensure targets are met or exceeded.

Job Requirements:

Educational Background:

Bachelor’s degree in Business Administration, Marketing, IT or a related field is required.

Experience: Proven experience in a customer-facing role, such as customer success, account

management, or sales within the tech industry, with a strong track record of driving customer satisfaction

and retention.

Skills:

Strong interpersonal and communication skills, with the ability to build rapport, influence, and

collaborate effectively with both customers and internal technical teams.

Strategic Thinking: Demonstrated strategic thinking and problem-solving abilities, with a proactive and

solution-oriented approach to addressing customer needs and challenges.

Adaptability:

Ability to manage multiple priorities in a fast-paced, dynamic tech environment.

Technical Proficiency:

Familiarity with Customer Success software platforms and tools, as well as a solid understanding of

technology solutions and how they deliver value to customers.

Passion for Customer Success:

A deep commitment to customer advocacy and a passion for delivering exceptional customer

Perks & Benefits

• Casual dress code
• Company trips
• Personal leave
• Open culture
• Personal development opportunities
• Staff activities 
• Season Parking
• Panel Doctor

Senior Customer Success Management Executive (IT Industry)

KARUNA (SARAWAK) ENTERPRISE SDN. BHD.

Role Overview:

As a Senior Customer Success Executive at Karuna, you will play a pivotal role in building and

maintaining strong relationships with our clients, ensuring they derive maximum value from our

technology solutions. You will be responsible for driving customer retention, growth, and advocacy by

developing strategic account plans and engaging with key stakeholders within our customer

organizations.

Key Responsibilities:

Relationship Building:

Cultivate and sustain strong relationships with key stakeholders within customer organizations,

including executives, decision-makers, and end users, to ensure long-term satisfaction and partnership.

Strategic Account Management:

Develop and execute strategic account plans tailored to each customer's specific needs and goals, with

an emphasis on driving retention, growth, and advocacy within the tech space.

Onboarding and Training:

Lead the onboarding process for new customers, ensuring a seamless transition by providing in-depth

training on our technology products and services, and enabling customers to achieve their desired

outcomes.

Customer Engagement:

Regularly engage with customers to understand their evolving needs, identify opportunities for upselling

or cross-selling additional tech products or services, and address any concerns or challenges they may

face.

Primary Point of Contact:

Serve as the main point of contact for customer inquiries, concerns, or escalations, collaborating with

internal technical teams to quickly resolve issues and ensure customer satisfaction.

Customer Advocacy: Represent the voice of the customer within our organization, advocating for their

needs and priorities across all departments, and driving initiatives to enhance the overall customer

experience.

Feedback Analysis:

Collect and analyze feedback from customers on their experience with our technology solutions,

identifying trends and areas for improvement, and working with internal teams to drive product

enhancements or process optimizations.

Performance Monitoring:

Track and analyze key performance metrics related to customer success, such as customer

satisfaction scores, retention rates, and upsell/cross-sell opportunities, taking proactive measures to

ensure targets are met or exceeded.

Job Requirements:

Educational Background:

Bachelor’s degree in Business Administration, Marketing, IT or a related field is required.

Experience: Proven experience in a customer-facing role, such as customer success, account

management, or sales within the tech industry, with a strong track record of driving customer satisfaction

and retention.

Skills:

Strong interpersonal and communication skills, with the ability to build rapport, influence, and

collaborate effectively with both customers and internal technical teams.

Strategic Thinking: Demonstrated strategic thinking and problem-solving abilities, with a proactive and

solution-oriented approach to addressing customer needs and challenges.

Adaptability:

Ability to manage multiple priorities in a fast-paced, dynamic tech environment.

Technical Proficiency:

Familiarity with Customer Success software platforms and tools, as well as a solid understanding of

technology solutions and how they deliver value to customers.

Passion for Customer Success:

A deep commitment to customer advocacy and a passion for delivering exceptional customer

Perks & Benefits

• Casual dress code
• Company trips
• Personal leave
• Open culture
• Personal development opportunities
• Staff activities 
• Season Parking
• Panel Doctor

Job Responsibilities:

• Coordinate internal resources and third parties/vendors for the flawless execution of projects.
• Ensure that all projects are delivered on-time, within scope and within budget.
• Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Ensure resource availability and allocation.
• Develop a detailed project plan to track progress.
• Use appropriate verification techniques to manage changes in project scope, schedule and costs.
• Measure project performance using appropriate systems, tools and techniques.
• Report and escalate to management as needed.
• Manage the relationship with the client and all stakeholders.
• Perform risk management to minimize project risks.
• Establish and maintain relationships with third parties/vendors.
• Create and maintain comprehensive project documentation.

Job Requirement:

• Proven working experience as a project manager in the information technology sector
• Experience in project management, with the ability to lead project teams to completion
• Understanding of formal project management methodologies and best practices
• Excellent communication skills, both written and verbal
• Strong interpersonal and team leadership skills
• Able to complete projects in a timely manner and manage budgets effectively
• Demonstrable problem-solving skills in project management
• Strong organizational skills with attention to detail and the ability to multitask
• Ability to manage multiple projects simultaneously
• Proficiency in Microsoft Office tools
• Knowledge and certified in ITIL, PMP and PMBOK
• Proficiency in project management tools and software, including Asana and Microsoft Project

Interested candidates, please submit your resume to lillianlim@karunasarawak.com  or contact our HR, Lillian, at 016-8868836 for information / interview appointments.

Perks & Benefits

• Employee equity
• Casual dress code
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Job Responsibilities:

• Coordinate internal resources and third parties/vendors for the flawless execution of projects.
• Ensure that all projects are delivered on-time, within scope and within budget.
• Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Ensure resource availability and allocation.
• Develop a detailed project plan to track progress.
• Use appropriate verification techniques to manage changes in project scope, schedule and costs.
• Measure project performance using appropriate systems, tools and techniques.
• Report and escalate to management as needed.
• Manage the relationship with the client and all stakeholders.
• Perform risk management to minimize project risks.
• Establish and maintain relationships with third parties/vendors.
• Create and maintain comprehensive project documentation.

Job Requirement:

• Proven working experience as a project manager in the information technology sector
• Experience in project management, with the ability to lead project teams to completion
• Understanding of formal project management methodologies and best practices
• Excellent communication skills, both written and verbal
• Strong interpersonal and team leadership skills
• Able to complete projects in a timely manner and manage budgets effectively
• Demonstrable problem-solving skills in project management
• Strong organizational skills with attention to detail and the ability to multitask
• Ability to manage multiple projects simultaneously
• Proficiency in Microsoft Office tools
• Knowledge and certified in ITIL, PMP and PMBOK
• Proficiency in project management tools and software, including Asana and Microsoft Project

Interested candidates, please submit your resume to lillianlim@karunasarawak.com  or contact our HR, Lillian, at 016-8868836 for information / interview appointments.

Perks & Benefits

• Employee equity
• Casual dress code
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Job Responsibilities:

• Coordinate internal resources and third parties/vendors for the flawless execution of projects.
• Ensure that all projects are delivered on-time, within scope and within budget.
• Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Ensure resource availability and allocation.
• Develop a detailed project plan to track progress.
• Use appropriate verification techniques to manage changes in project scope, schedule and costs.
• Measure project performance using appropriate systems, tools and techniques.
• Report and escalate to management as needed.
• Manage the relationship with the client and all stakeholders.
• Perform risk management to minimize project risks.
• Establish and maintain relationships with third parties/vendors.
• Create and maintain comprehensive project documentation.

Job Requirement:

• Proven working experience as a project manager in the information technology sector
• Experience in project management, with the ability to lead project teams to completion
• Understanding of formal project management methodologies and best practices
• Excellent communication skills, both written and verbal
• Strong interpersonal and team leadership skills
• Able to complete projects in a timely manner and manage budgets effectively
• Demonstrable problem-solving skills in project management
• Strong organizational skills with attention to detail and the ability to multitask
• Ability to manage multiple projects simultaneously
• Proficiency in Microsoft Office tools
• Knowledge and certified in ITIL, PMP and PMBOK
• Proficiency in project management tools and software, including Asana and Microsoft Project

Interested candidates, please submit your resume to lillianlim@karunasarawak.com  or contact our HR, Lillian, at 016-8868836 for information / interview appointments.

Perks & Benefits

• Employee equity
• Casual dress code
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Job Responsibilities:

• Coordinate internal resources and third parties/vendors for the flawless execution of projects.
• Ensure that all projects are delivered on-time, within scope and within budget.
• Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Ensure resource availability and allocation.
• Develop a detailed project plan to track progress.
• Use appropriate verification techniques to manage changes in project scope, schedule and costs.
• Measure project performance using appropriate systems, tools and techniques.
• Report and escalate to management as needed.
• Manage the relationship with the client and all stakeholders.
• Perform risk management to minimize project risks.
• Establish and maintain relationships with third parties/vendors.
• Create and maintain comprehensive project documentation.

Job Requirement:

• Proven working experience as a project manager in the information technology sector
• Experience in project management, with the ability to lead project teams to completion
• Understanding of formal project management methodologies and best practices
• Excellent communication skills, both written and verbal
• Strong interpersonal and team leadership skills
• Able to complete projects in a timely manner and manage budgets effectively
• Demonstrable problem-solving skills in project management
• Strong organizational skills with attention to detail and the ability to multitask
• Ability to manage multiple projects simultaneously
• Proficiency in Microsoft Office tools
• Knowledge and certified in ITIL, PMP and PMBOK
• Proficiency in project management tools and software, including Asana and Microsoft Project

Interested candidates, please submit your resume to lillianlim@karunasarawak.com  or contact our HR, Lillian, at 016-8868836 for information / interview appointments.

Perks & Benefits

• Employee equity
• Casual dress code
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Job Responsibilities:

• Coordinate internal resources and third parties/vendors for the flawless execution of projects.
• Ensure that all projects are delivered on-time, within scope and within budget.
• Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Ensure resource availability and allocation.
• Develop a detailed project plan to track progress.
• Use appropriate verification techniques to manage changes in project scope, schedule and costs.
• Measure project performance using appropriate systems, tools and techniques.
• Report and escalate to management as needed.
• Manage the relationship with the client and all stakeholders.
• Perform risk management to minimize project risks.
• Establish and maintain relationships with third parties/vendors.
• Create and maintain comprehensive project documentation.

Job Requirement:

• Proven working experience as a project manager in the information technology sector
• Experience in project management, with the ability to lead project teams to completion
• Understanding of formal project management methodologies and best practices
• Excellent communication skills, both written and verbal
• Strong interpersonal and team leadership skills
• Able to complete projects in a timely manner and manage budgets effectively
• Demonstrable problem-solving skills in project management
• Strong organizational skills with attention to detail and the ability to multitask
• Ability to manage multiple projects simultaneously
• Proficiency in Microsoft Office tools
• Knowledge and certified in ITIL, PMP and PMBOK
• Proficiency in project management tools and software, including Asana and Microsoft Project

Interested candidates, please submit your resume to lillianlim@karunasarawak.com  or contact our HR, Lillian, at 016-8868836 for information / interview appointments.

Perks & Benefits

• Employee equity
• Casual dress code
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

工作職責：

• 協調內部資源和第三方/供應商，以完美地執行專案。
• 確保所有項目在範圍和預算範圍內按時交付。
• 制定專案範圍和目標，讓所有相關利害關係人參與並確保技術可行性。
• 確保資源的可用性和分配。
• 制定詳細的專案計劃來追蹤進度。
• 使用適當的驗證技術來管理專案範圍、進度和成本的變更。
• 使用適當的系統、工具和技術來衡量專案績效。
• 根據需要向管理層報告並升級。
• 管理與客戶和所有利害關係人的關係。
• 執行風險管理以盡量減少專案風險。
• 建立並維持與第三方/供應商的關係。
• 建立和維護全面的專案文件。

職位要求：

• 作為資訊科技領域的專案經理擁有豐富的工作經驗
• 具備專案管理經驗，能夠帶領專案團隊完成專案
• 了解正式的專案管理方法和最佳實踐
• 優秀的書面和口頭溝通能力
• 強大的人際互動和團隊領導能力
• 能夠及時完成專案並有效管理預算
• 具備優秀的專案管理問題解決能力
• 強大的組織能力，注重細節和多任務處理能力
• 同時管理多個專案的能力
• 熟練使用 Microsoft Office 工具
• 擁有 ITIL、PMP 和 PMBOK 知識並獲得認證
• 精通專案管理工具和軟體，包括 Asana 和 Microsoft Project

有興趣的候選人，請將您的簡歷發送至lillianlim@karunasarawak.com或聯繫我們的人力資源 Lillian，電話016-8868836獲取資訊/面試預約。

津貼和福利

• 員工股權
• 休閒著裝要求
• 醫療保險
• 事假
• 開放文化
• 個人發展機會

要求：

• 至少擁有商業管理或機械工程領域的文憑/學位
• 沒有高等教育學歷但有相關領域工作經驗的人也將被考慮
• 能夠在最少的監督下獨立工作，積極的工作態度並能夠同時處理多項任務。
• 能夠出差出差
• 良好的人際交往能力以及良好的普通話、英語和馬來語口語和書面表達能力

職責：

• 有建材製造環境經驗將更具優勢。
• 監督日常營運、生產和員工管理，確保高效生產、品質控制、安全合規和客戶滿意度
• 薪資將與資格和工作經驗相匹配

Requirement:

• Possess at least Diploma / Degree in Business Management or Mechanical Engineering field
• Those without tertiary qualification but with working experience in related field will also be considered
• Be able to work independently with minimum supervision, positive work attitude and able to multi-tasking.
• Able to travel outstation 
• Good interpersonal skill & good command of spoken & written Mandarin, English & Malay

Responsibilities:

• Experience in building materials manufacturing environment will be added advantage.
• Oversees daily operations, production, and staff management, ensuring efficient production, quality control, safety compliance and customer satisfaction
• Salary will commensurate with qualification & working experience

JOB TITLE:

PRU VENTURE MANAGER

JOB LOCATION:

Kuching Sarawak

JOB RESPONSIBILITIES:

• Customize solution for clients to achieve their financial goals

• Communicate and build rapport with clients to provide good quality services

• Attend meeting and training program available

JOB REQUIREMENTS:

• Wealth Planner

• Age Requirement: Age 18 to Age 40

• Qualification: SPM or equivalent & above

• Able to communicate in Chinese and English

• Possess own transport and able to drive

EMAIL:

cs.verdurance.co@gmail.com

0168520322

BENEFITS:

• Commission and bonus

• Happy hours

• Regular team activities

• Personal leave

高階客戶成功管理主管（IT 產業）

卡魯納（砂勞越）企業有限公司BHD。

角色概述：

作為 Karuna 的高級客戶成功主管，您將在構建和

與客戶保持牢固的關係，確保他們從我們的服務中獲得最大價值

技術解決方案。您將負責透過以下方式推動客戶保留、成長和宣傳

制定策略性客戶計畫並與客戶內的主要利害關係人互動

組織。

主要職責：

建立關係：

與客戶組織內的主要利害關係人培養並維持牢固的關係，

包括高階主管、決策者和最終用戶，以確保長期滿意度和合作夥伴關係。

策略客戶管理：

制定並執行根據每個客戶的具體需求和目標量身定制的策略客戶計劃，

強調推動科技領域內的保留、成長和宣傳。

入職和培訓：

領導新客戶的入職流程，透過提供深入的資訊確保無縫過渡

對我們的技術產品和服務進行培訓，使客戶能夠實現他們的期望

結果。

客戶參與度：

定期與客戶互動，了解他們不斷變化的需求，尋找追加銷售的機會

或交叉銷售其他技術產品或服務，並解決他們可能遇到的任何問題或挑戰

臉。

主要聯絡點：

作為客戶詢問、疑慮或升級的主要聯絡點，與

內部技術團隊快速解決問題並確保客戶滿意度。

客戶倡議：代表我們組織內客戶的聲音，倡導他們的利益

所有部門的需求和優先事項，並推動提高整體客戶滿意度的舉措

經驗。

回饋分析：

收集並分析客戶對我們技術解決方案體驗的回饋，

確定趨勢和需要改進的領域，並與內部團隊合作推動產品發展

增強或流程優化。

效能監控：

追蹤和分析與客戶成功相關的關鍵績效指標，例如客戶

滿意度分數、留任率和追加銷售/交叉銷售機會，採取積極措施

確保達到或超過目標。

職位要求：

學歷：

需要工商管理、行銷、IT 或相關領域的學士學位。

經驗：在面向客戶的角色中擁有豐富的經驗，例如客戶成功、客戶

科技業內的管理或銷售人員，在提高客戶滿意度方面擁有良好的記錄

和保留。

技能：

較強的人際溝通和溝通能力，能夠建立融洽的關係、影響力和

與客戶和內部技術團隊有效協作。

戰略思維：具有戰略思維和解決問題的能力，具有主動性和主動性

以解決方案為導向的方法來解決客戶的需求和挑戰。

適應性：

能夠在快節奏、動態的技術環境中管理多個優先事項。

技術熟練程度：

熟悉客戶成功軟體平台和工具，並對

技術解決方案以及它們如何為客戶創造價值。

對客戶成功的熱情：

對客戶倡議的堅定承諾和對提供卓越客戶的熱情

津貼和福利

• 休閒著裝要求
• 公司旅行
• 事假
• 開放文化
• 個人發展機會
• 員工活動
• 季節停車
• 專家小組醫生

職位描述

• 良好的客戶服務－為客戶提供卓越、專業的服務
• 與客戶互動，了解客戶問題並提供解決方案
• 保持出色的商店狀況和視覺行銷標準
• 負責門市營運工作，如收銀、庫存管理等
• 實現公司和門市 KIP 和目標
• 提供產品知識、管理技能等指導
• 不時處理行政和任何其他臨時任務。

職位要求：

• 歡迎應屆研究生申請
• 具有相關經驗的候選人將被添加為優勢

員工福利：

• 將提供培訓大綱
• 有吸引力的薪資待遇
• 婚假、年假、病假等
• 職涯發展

津貼和福利

• 員工股權
• 佣金和獎金
• 津貼（旅費、交通費等）

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Design & Develop new hardware & innovative solution on sensor integration (IoT) and data mining to existing manufacturing equipment.
• Perform new sensor development and selection for data mining to IoT platform.
• Collaborate with Data Analytics team to integrate and implement large scale data solution
• Responsible to develop/sustain existing software programs, algorithms and automate data to clean and evaluate huge amount of datasets from multiple sources.
• Continue improving the acquisition system through software updates or new/improved hardware
• Documentation of systems and procedures for the setup and maintenance of hardware systems.
• Ensure effective hand shaking process of new device/product introduction to the line and new process technology capabilities developments.

We are looking for a Specialist, Account Management to be based in Miri, Sarawak. The department generally is responsible for identifying new business opportunities, promoting existing activities and ensuring fast, sustainable growth.

Responsibilities:

Responsibilities include, but are not limited to:

• Manage and expand relationships with existing restaurants and proactively identify further new business opportunities.

• Monitor accounts and identifying upsell and cross-sell opportunities

• Develop sound strategic marketing plans and ensure consistent growth for the client’s business

• Monitor each account’s performance metrics and ensure compliance with foodpanda’s operational standards function.

• Strong knowledge of all aspects of the foodpanda business model and the online food ordering market. 

Collaboration:

• Collaborate with other departments & stakeholders and provide feedback and identifying industry trends

• Account Manager will be the main point of contact in all matters relating to client’s concerns & needs

• Work with internal support functions to ensure that every deal that goes live on the platform meets quality standards - collaboration

• Collaborate with various stakeholders to ensure project delivered timely

• Collaborate  with internal departments to facilitate client need fulfillment

Key Responsibilities:

• Develop, implement, and sustain an operational excellence framework to enhance productivity and reduce waste.
• Lead cross-functional teams in identifying opportunities for process improvements and integrating Lean and Six Sigma methodologies into everyday operations.
• Conduct detailed analyses of operational processes to identify inefficiencies and recommend effective solutions.
• Facilitate training and workshops on Lean principles, tools, and techniques to enhance employee engagement in improvement initiatives.
• Monitor project progress, measure outcomes, and report results to senior management, making recommendations for strategic improvements.
• Collaborate with departmental leaders to ensure alignment of operational excellence objectives with overall business goals.
• Develop performance metrics and KPIs to assess the effectiveness of operational excellence initiatives.
• Stay updated on industry trends, innovative practices, and emerging technologies that could benefit operational performance.
• Foster a culture of innovation and continuous improvement within the organization.

Qualifications:

• Bachelor's degree in Engineering, Business Administration, or a related field; Master’s degree or relevant certification (e.g., Six Sigma Black Belt) is preferred.
• Minimum of 7 years of experience in operational excellence, process improvement, or related roles, with at least 3 years in a managerial position.
• Strong knowledge of Lean manufacturing, Six Sigma methodologies, and other continuous improvement tools.
• Proven track record of successfully leading and implementing process improvement initiatives that drive measurable results.
• Excellent analytical and problem-solving skills with a data-driven approach.
• Strong leadership and interpersonal skills to effectively collaborate with all levels of the organization.
• Ability to manage multiple projects and priorities simultaneously in a fast-paced environment.
• Effective communication skills, both verbal and written.
• Fluency in English and Bahasa Malaysia is required; proficiency in other languages is a plus.

Job Responsibilities

• Oversee the entire Human Resources function including recruitment, performance management, employee relations, and compliance.
• Develop and implement HR policies, procedures, and best practices aligned with organizational goals.
• Provide strategic HR leadership and guidance to management and staff to foster a positive workplace culture.
• Manage the HR team, ensuring effective delivery of services and support to all departments.
• Lead initiatives on employee engagement, talent development, and succession planning.
• Handle complex employee relations issues, including disciplinary actions, conflict resolution, and legal compliance matters.
• Analyze HR metrics to assess trends and propose changes to improve HR effectiveness.
• Partner with department heads to align human resources strategies with business objectives.
• Stay updated on labor laws and regulations to ensure organizational compliance.

Job Requirements

• Master's degree/ Bachelor's Degree in Human Resources, Business Administration, or a related field; relevant certifications (e.g., SHRM, CIPD) are advantageous.
• At least 10 years of progressive HR experience, with a strong background in generalist functions.
• Proven experience in managing HR teams and building effective relationships across all levels of the organization.
• Strong knowledge of HR legislation, employment law, and best practices.
• Excellent leadership, communication, and interpersonal skills.
• Ability to think strategically while being detail-oriented in execution.
• Experience in change management, organizational development, and workforce planning.
• Fluency in English and Bahasa Malaysia; additional languages are a plus.
• Strong analytical and problem-solving skills with a data-driven approach.

We will focus on activities related to responsible sourcing management within procurement, supply chain ethical standards, and sustainable sourcing initiatives across Western Digital. The position will manage due diligence processes, supply chain mapping, and insights, whilst helping to develop and embed more sustainable procurement practices.

The role will support the corporate sustainability team and may undertake specific supply chain focused projects to help deliver solutions.

Accountability

In order for the incumbent to deliver the expected outcome, the incumbent is authorized to perform the following:

• Responsible for developing and managing supply chain mapping tools and databases.
• Communication and issue of information to supply chain, ensuring clarity, appropriate messaging and timeliness. Instigate and conduct supplier meetings where appropriate to support sustainability objectives.
• Co-ordination of supplier meeting, including tracking invites, responses and supporting with presentations.
• Ensuring that all relevant insights are captured and processed in a timely and accurate manner. This is to be achieved by collaborating closely with various business partners.
• Evaluating procurement and supply chain insights, identifying and pursuing missing data and working to improve the quality of data. Make recommendations and ensure clear communication of requirements through the supply chain. Assess and communicate risks.
• Preparing and issuing relevant data for reporting purposes, audit and cost/ benefit analysis.
• Using insights to identify opportunities and to make recommendations to improve approach, support the development of supply chain standards and help inform next phases of activity.
• Working alongside the Corporate Sustainability team to initiate and embed sustainability initiatives. Helping to implement agreed strategies and support objectives.
• Working in collaboration with various business partners, to enable the delivery of objectives. Where appropriate instigating and conducting stakeholder meetings, managing correspondence, building engagement and resolving queries.
• Developing knowledge and expertise as a sustainability and responsible sourcing specialist. Demonstrating in depth understanding of the broader industry, as well as relevant environmental and social considerations. Learning and managing new technical skills, processes and systems as required.
• Identifying further opportunities to help develop sustainability objectives. Supported by Category Manager and Corporate Sustainability team.
• Promoting good inter departmental relations and contributing to the establishment of a professional and efficient department reputation.

Responsibilities:

• Assist in the development and implementation of the quality management system to enhance product quality and compliance with industry regulations.

• Conduct routine inspections and audits to ensure products and processes meet quality standards.

• Analyze data from inspections and tests to identify trends and areas for improvement within manufacturing processes.

• Collaborate with engineering and production teams to develop effective quality control measures.

• Participate in root cause analysis and corrective action planning to resolve quality-related issues.

• Prepare and maintain documentation related to quality control and assurance practices.

• Provide training and support on quality management practices to team members and operational staff.

• Monitor and report on the performance of quality management initiatives, ensuring compliance with established metrics.

• Assist in the implementation of process improvement initiatives aimed at enhancing overall quality performance.

• Bachelor's degree in Chemical Engineering or a related field.

• Minimum 2 years of experience in quality engineering or quality assurance within a manufacturing environment.

• Strong knowledge of quality management systems, such as ISO 9001 and Six Sigma methodologies.

• Experience with statistical process control (SPC) and root cause analysis tools.

• Excellent analytical, problem-solving, and troubleshooting skills.

• Strong attention to detail and a commitment to quality.

• Effective communication and interpersonal skills.

• Ability to work collaboratively in a team environment and lead quality improvement initiatives.

ESSENTIAL DUTIES AND RESPONSIBILITIES:  

• Implement a comprehensive communication and branding plan to engage internal and external stakeholders for the Flash Backend Operations (FBE).
• Support to manage and enhance the FBE organization's brand image and reputation through creative messaging and effective campaigns.
• Collaborate with cross-functional teams to ensure consistent messaging across all channels, including digital, print, and social media.
• Support the management of the multimedia communications for the FBE organization.
• Manage and maintain the webpage by developing new and relevant content.
• Support in the engagement strategy to ensure FBE employees stay engaged in creating a Great Place to Work (GPTW).
• Curate specific engagement activities to elevate FBE employee experience
• Deploy GPTW elements to increase engagement at FBE level.
• Develop and deploy key business analytics to measure effectiveness of communications.

Senior Manager in this role will be responsible for researching, developing, and implementing innovative packaging solutions and requires a deep understanding of solid-state device physics, materials science, and packaging technologies, and expected to manage all aspects of packaging technologies required for Materials Center of Excellence (MCoE). Responsibilities encompass a wide range of tasks, from strategic planning to day-to-day operations, and require a combination of technical expertise, leadership skills, and problem-solving abilities. Candidate shall be specialized in advanced 3D & heterogenous packaging solutions, plays a critical role in ensuring successful and efficient implementation of next gen flash products.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Strategic Planning: Develops and implements long-term strategies on introducing advanced materials for solid-state device packaging to align with overall business objectives and market trends.
• Team Leadership: Manages and motivates a team of packaging engineers, technicians, and support staff.
• Material & Process Optimization: Identifies and implements advanced materials to be used in packaging processes to enhance efficiency, reduce costs, and improve performance and reliability of solid-state devices.
• Technology Evaluation: Assesses new packaging technologies and materials specifically designed for solid-state devices, such as advanced thermal management solutions and new gen 3D packaging techniques.
• Supplier Management: Oversees relationships with suppliers of packaging materials, equipment, and testing services tailored for SiP & Solid-state devices.
• Budget Management: Develops and manages budgets for Materials CoE Lab & path finding projects for next gen drives.
• Quality Control: Ensures that packaging operations adhere to strict quality standards and regulations specific to materials used in flash devices.
• Regulatory Compliance: Ensures compliance with relevant industry regulations and standards related to solid-state device packaging.
• New Product Introduction (NPI): Coordinates the introduction of new materials in packaging technologies and processes for SSD.

• Develop and maintain business continuity and disaster recovery programs.
• Develop policies, procedures, and guidelines to ensure that factory and corporate business functions have an effective and comprehensive continuity and disaster recovery plan.
• Work closely with manufacturing sites to identify and interface with their business continuity and disaster recovery needs.
• Develop and deliver training programs on business continuity and disaster recovery best practices.
• Responsible for the strategic oversight of the business continuity program of the company.
• Test and evaluate the effectiveness of business continuity and disaster recovery plans and make recommendations for improvements.
• Complete and maintain the business impact analysis (BIA) and risk assessment (RA) requirements to enable the development of the business continuity plan.
• Coordinate and participate in exercises and simulations to test the effectiveness of the business continuity plans (BCP) and disaster recovery plans.
• During or after an incident, collect status and or result of incident management, analyze and determine improvements of procedure or processes​
• Respond to customer inquiries/request and coordinate with related sites or corporate functions to complete the response​
• Keep abreast of industry best practices and emerging technologies in the field of business continuity and disaster recovery.
• Engaging with executive leadership to report on the status of business continuity management system
• Maintains the company’s BCMS certification, supervise 3rd party audits and regulatory audits, as needed. ​
• Drive continuous improvement of the BCMS program