Total 29 tech support job vacancies in Federal Territory of Kuala Lumpur

Play a key role in ensuring excellent patient and client satisfaction by assisting with inquiries, resolving issues, and providing information related to medical services, appointments, billing, and more. Supporting healthcare professionals, and ensuring smooth operations within the medical practice and setting. You will be expected to communicate professionally, handle sensitive information with confidentiality, and provide efficient administrative support to patients, medical staff, and departments.

Job Responsibilities:

• Serve as the first point of contact for patients, visitors, and healthcare professionals in person, over the phone, or via email.
• Answer and address patient inquiries regarding services, procedures, and policies in a professional and compassionate manner.
• Schedule, reschedule, or cancel patient appointments, ensuring accurate data entry into the scheduling system.
• Process billing information accurately and assist in handling payments or setting up payment plans.
• Assist with filling out medical forms and ensuring proper documentation is available.
• Liaise between patients and healthcare providers to ensure effective communication, including relaying patient concerns, appointments, or messages.
• Perform clerical duties such as filing, scanning, and maintaining patient records and documentation.
• Assist in maintaining the front desk area and office supplies.
• Help maintain cleanliness and organization in the waiting area and patient exam rooms, ensuring a welcoming environment.

Job Qualifications:

• Excellent communication skills, both verbal and written, with the ability to communicate with patients, medical staff effectively.
• Strong problem-solving skills and the ability to handle sensitive or challenging situations with tact and professionalism.
• Ability to multitask, remain organized, and manage time effectively in a busy medical office environment.
• Attention to detail, especially when handling patient data and billing.
• High school diploma or equivalent required; further education in medical administration, healthcare, or customer service is a plus.
• Certification in medical office administration, customer service, or a related field is a plus but not required.

Perks & Benefits

• Incentives and yearly bonus.
• Yearly increment
• Personal leave
• Personal development opportunities
• Excellent working environment.

Roles & Responsibilities:

• EUC Hardware Support: Install, configure, and troubleshoot End User Computing (EUC) hardware, including PCs, laptops, MacBooks, smartphones, tablets, printers, scanners, and other IT devices.
• Software Installation and Troubleshooting: Install, configure, and troubleshoot Microsoft Windows, Microsoft Office, and other client applications.
• Device Setup and Imaging: Create and maintain system images, deploy software, and support the setup of new devices.
• Critical Software Deployment: Support the deployment of software centers, antivirus agents, and other critical software solutions.
• Asset Management: Provide asset disposal services in compliance with organizational processes and procedures.
• Hardware Inventory Reporting: Assist in capturing and maintaining hardware inventory data for accurate reporting.
• Project Support: Assist with EUC hardware and software-related projects, including planning, implementation, and troubleshooting.
• End-User Technical Support: Deliver technical support to end-users via in-person interactions, phone, email, and remote access, ensuring timely issue resolution.
• Support Request Management: Document and track support requests to ensure proper resolution and follow-up.
• Collaboration with IT Teams: Work closely with IT teams to resolve end-user issues and enhance productivity.

Requirements:

• Qualifications: Diploma or Bachelor’s degree in Computer Science, IT, or Engineering (Computer/Telecommunications).
• Experience: At least 2 years of experience in IT support, with proven skills in troubleshooting, testing, and repairing hardware/software.
• Technical Knowledge: Proficient in Microsoft desktop applications (Word, Excel, PowerPoint, Outlook) and Windows OS.
• Communication Skills: Strong interpersonal and communication skills, with the ability to explain technical concepts clearly.
• Work Environment Adaptability: Ability to work in fast-paced environments and adapt to customer needs.
• Independent Work: Capable of working independently and taking ownership of assigned tasks.

Perks & Benefits

• Employee equity
• Nearby public transport
• Central location
• Medical insurance
• Personal development opportunities

Roles & Responsibilities:

• EUC Hardware Support: Install, configure, and troubleshoot End User Computing (EUC) hardware, including PCs, laptops, MacBooks, smartphones, tablets, printers, scanners, and other IT devices.
• Software Installation and Troubleshooting: Install, configure, and troubleshoot Microsoft Windows, Microsoft Office, and other client applications.
• Device Setup and Imaging: Create and maintain system images, deploy software, and support the setup of new devices.
• Critical Software Deployment: Support the deployment of software centers, antivirus agents, and other critical software solutions.
• Asset Management: Provide asset disposal services in compliance with organizational processes and procedures.
• Hardware Inventory Reporting: Assist in capturing and maintaining hardware inventory data for accurate reporting.
• Project Support: Assist with EUC hardware and software-related projects, including planning, implementation, and troubleshooting.
• End-User Technical Support: Deliver technical support to end-users via in-person interactions, phone, email, and remote access, ensuring timely issue resolution.
• Support Request Management: Document and track support requests to ensure proper resolution and follow-up.
• Collaboration with IT Teams: Work closely with IT teams to resolve end-user issues and enhance productivity.

Requirements:

• Qualifications: Diploma or Bachelor’s degree in Computer Science, IT, or Engineering (Computer/Telecommunications).
• Experience: At least 2 years of experience in IT support, with proven skills in troubleshooting, testing, and repairing hardware/software.
• Technical Knowledge: Proficient in Microsoft desktop applications (Word, Excel, PowerPoint, Outlook) and Windows OS.
• Communication Skills: Strong interpersonal and communication skills, with the ability to explain technical concepts clearly.
• Work Environment Adaptability: Ability to work in fast-paced environments and adapt to customer needs.
• Independent Work: Capable of working independently and taking ownership of assigned tasks.

Perks & Benefits

• Employee equity
• Nearby public transport
• Central location
• Medical insurance
• Personal development opportunities

Qualifications & Experience:

- Fresh Graduate are welcome

- Minimum Degree/Diploma Qualification

- Experience: 0-2 years in IT field

- Chinese Candidates Preferred

- Own Transportation

Tasks & Responsibilities:

Customer Support

- Provide first-line support to customers via phone, email, or chat.

- Diagnose and resolve technical issues related to POS &Accounting systems, including hardware, software, and network connectivity problems.

- Escalate unresolved issues to higher-level support or specialized teams as necessary.

Technical Assistance

- Assist in the installation and setup of POS & Accounting systems at customer locations.

- Configure POS & Accounting software according to client requirements, ensuring compatibility with existing systems and hardware.

- Provide training to end-users on the proper use and maintenance of the POS & Accounting system.

Maintenance and Updates

- Perform regular system maintenance and updates to ensure optimal performance and security.

- Monitor system performance and proactively address potential issues.

- Manage software updates and patches, ensuring minimal disruption to business operations.

Documentation and Reporting

- Maintain detailed records of support requests, solutions provided, and other customer interactions.

- Create and update user manuals, FAQ documents, and technical support documentation.

- Generate reports on common issues, system performance, and customer feedback to inform improvements.

Team Collaboration

- Coordination with Senior Staff : Work closely with senior technical support specialists and other team members to resolve complex issues and improve support processes.

- Feedback and Suggestions: Provide feedback and suggestions to improve software features and customer support services based on customer interactions and issues encountered.

Learning and Development

- Continuous Learning: Stay updated with the latest software features, updates, and industry trends to provide knowledgeable support to customers.

- Training Participation: Participate in internal training sessions to enhance your technical skills and product knowledge.

Compliance and Security

- Data Security: Ensure that customer data is handled securely and in compliance with company policies and relevant regulations.

- Policy Adherence: Follow company policies and procedures in all customer interactions and technical support activities.

Perks & Benefits:

- Commission and bonus

- Allowance (travel stipends, transportation, etc.)

- Medical Claim

- Regular team activities

- Company trips

- Pantry Snacks

- Gaming Zone (PS5/Nintendo Switch) (Melaka Area)

資格和經驗：

- 歡迎應屆畢業生

- 最低學位/文憑資格

- 經驗：0-2年IT領域經驗

- 中國候選人優先

- 自有交通

任務和職責：

客戶支援

- 透過電話、電子郵件或聊天為客戶提供一線支援。

- 診斷並解決與 POS 和會計系統相關的技術問題，包括硬體、軟體和網路連接問題。

- 必要時將未解決的問題上報給更高階的支援或專業團隊。

技術援助

- 協助在客戶地點安裝和設定 POS 和會計系統。

- 根據客戶要求配置POS和會計軟體，確保與現有系統和硬體的兼容性。

- 提供最終使用者有關正確使用和維護 POS 和會計系統的培訓。

維護和更新

- 定期進行系統維護和更新，以確保最佳效能和安全性。

- 監控系統效能並主動解決潛在問題。

- 管理軟體更新和補丁，確保對業務運營的干擾最小化。

文件和報告

- 維護支援請求、提供的解決方案以及其他客戶互動的詳細記錄。

- 建立和更新使用者手冊、常見問題文件和技術支援文件。

- 產生有關常見問題、系統效能和客戶回饋的報告，以提供改進資訊。

團隊協作

- 與高階員工協調：與高階技術支援專家和其他團隊成員密切合作，解決複雜問題並改善支援流程。

- 回饋和建議：根據客戶互動和遇到的問題提供回饋和建議，以改善軟體功能和客戶支援服務。

學習與發展

- 持續學習：隨時了解最新的軟體功能、更新和行業趨勢，為客戶提供知識淵博的支援。

- 參加培訓：參加內部培訓課程，以提高您的技術技能和產品知識。

合規性和安全性

- 資料安全：確保客戶資料安全處理並符合公司政策和相關法規。

- 政策遵守：在所有客戶互動和技術支援活動中遵循公司政策和程序。

津貼和福利：

- 佣金和獎金

- 津貼（旅費、交通費等）

- 醫療索賠

- 定期的團隊活動

- 公司旅行

- 食品儲藏室零食

- 遊戲區 (PS5/Nintendo Switch) (馬六甲地區)

About the Team:

Are you eager to elevate your career to new heights? Join us for an exhilarating opportunity to pioneer our groundbreaking digital bank project, where boundless possibilities await!

We're thrilled to extend an invitation for you to join our vibrant team of visionaries, innovators, and trailblazers.

As a Technology Risk and Compliance Lead of on our digital bank project, we're not just offering a job; we're presenting an opportunity to be part of something extraordinary.

You'll collaborate closely with some of the sharpest minds in the industry, operating within a supportive and collaborative environment that fosters creativity and exploration.

Your next thrilling adventure awaits with our digital bank project. Join us in shaping the future, today!

About the Role:

• Our first line technology compliance team and responsible for the effectiveness of controls based regulatory requirements, policies, standards and processes from a technology standpoint for our digital bank.

What You'll Do:

• Implement Key Risk and Control Indicators (KRIs/KCIs) to actively monitor and track non-compliance. Escalate and track to closure identified non-compliances.
• Develop and maintain relevant technology policies, standards and procedures to meet regulatory and corporate compliance requirements.
• Continuously monitor, track and ensure closure of technology and cyber security events, requests and submissions from generated tools, systems and users. Conduct regular effectiveness testing of technology controls.
• Track identified gaps and ensure that remediation meet internal compliance requirements or industry best practices.
• Communicate regularly with business users and other lines of defense (within the enterprise risk framework) to better understand latest technology compliance requirements
• Collaborate to manage internal risk acceptances raised and corrective risk remediation plan
• Support internal and external technology audits, and ensure timely audit and compliance reporting.

What We're Seeking:

• Familiar the latest Information Security principles, techniques, protocols and other industry IT governance standard best practices (e.g. ISO27001, NIST, ITIL, PCI-DSS).
• Preferably with one or more related certification in the areas of Technology Risk / Information Security – CRISC, CISM, CISA, CGEIT or equivalent.
• Knowledge of banking products and services and their supporting technology systems/platforms, with familiarity of front to back-office processes desired.
• Well-versed and solid have work experience related to BNM regulatory frameworks including policy documents on Risk Management in Technology, Outsourcing, Business Continuity Management, Management of Customer Information and Permitted Disclosures amongst others.
• Individual contributor who is delivery focused and possesses interpersonal skills, team player, have strategic thinking and encompassing the ability to build strategic collaborations.
• Excellent oral and written communication skills.

What We Value:

• Open-mindedness and constructive communication, fostering an environment of mutual support and growth.
• Responsibility and ownership, with a strong sense of accountability.
• Commitment to teamwork and achieving shared goals.
• Customer focus and dedication to delivering results.
• A proactive approach to leading change and innovation.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Open culture

Description:
TANG International Education Group Malaysia is seeking an enthusiastic and skilled individual to join our team as an IT cum Trainer Executive. The ideal candidate will possess a strong background in IT, online teaching, and excellent communication skills. As our company deals extensively with clients from China and Malaysia, proficiency in both Chinese and Malay languages is essential.

Responsibilities:

• Online Teaching: Conduct online training sessions for company clients, focusing on IT skills and knowledge. Create engaging and informative content to facilitate learning.
• Client Communication: Communicate effectively with clients in a friendly and outgoing manner. Address their inquiries, concerns, and provide technical support as needed.
• Issue Resolution: Troubleshoot application and IT-related issues faced by clients. Provide timely and effective solutions to ensure smooth operation of systems and applications.
• Training Delivery: Deliver training sessions to company staff as needed, ensuring they are equipped with the necessary IT skills and knowledge to perform their roles effectively.
• Continuous Learning: Stay updated with the latest trends and developments in IT and online teaching methodologies. Incorporate new techniques and technologies into training programs to enhance effectiveness.
• Language Proficiency: Utilize proficiency in Chinese and Malay languages to facilitate communication with clients and colleagues. Translate documents and materials as necessary.
• Collaboration: Work closely with the IT team to identify and address technical issues. Collaborate with other departments to ensure alignment of training programs with company goals and objectives.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or related field.
  Proven experience in online teaching and IT support.
• Strong communication and interpersonal skills.
• Ability to effectively troubleshoot and resolve technical issues.
• Proficiency in Chinese and Malay languages is mandatory.
• Willingness to travel domestically and to China for client meetings and training sessions.
• Outspoken and friendly demeanor with a passion for helping others learn.
• Ability to adapt to a fast-paced environment and multitask effectively.
• Willingness to undergo training and development as required.

Benefits:

• Competitive salary package.
• Opportunities for career growth and advancement.
• Training provided to enhance skills and knowledge.
• Dynamic and supportive work environment.

Join TANG International Education Group Malaysia and become part of a dynamic team dedicated to providing quality education and support to our clients. Apply now and unleash your potential as an IT cum Trainer Executive!
 
 
 

 

Perks & Benefits

• Nearby public transport
• Central location
• Free snacks / Happy hours
• Personal leave
• Personal development opportunities

Job Summary:

Manage the day-to-day accounting activities in the Finance & Admin department.

Job Responsibilities:

• Assist in the preparation of full sets of accounts.

• Responsible for the payment processing of suppliers/sub-cons invoices, staff claims and other general expenses.

• Ensure proper filling and maintenance of accounting records.

• Assist in the preparation of monthly project profit and loss reports, cash flow positions, other ad-hoc reports as and when required.

• Prepare bank reconciliation before monthly closing.

• Assist in the submission of the relevant tax returns in compliance with the tax regulations.

• Liaise with external parties such as suppliers, sub-contractors, customers, auditors, tax agents and other licensing authorities.

• Assist in the annual audit and annual company tax submission.

• Any other duties assigned from time to time by the Management.

• Known in SQL Accounting Software or basic of account is added advantage

Job Requirements:

• Candidate must possess at least a Diploma in Finance, Accounting Business Studies/ Administration/Management, or equivalent.

• At least 2 year’s working experience in the accounting field or a similar related field.

• Has basic commercial and business awareness.

• Possess good communication skills – both written and verbal.

• Good organisational skills and ability to meet tight timelines.

• Has an analytical mind.

• A keen eye for detail and a desire to probe further into data.

• Flexible, responsible, and willing to multi-task and take on challenges.

Ethical, committed with good team spirit.

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

Job Summary:

Manage the day-to-day accounting activities in the Finance & Admin department.

Job Responsibilities:

• Assist in the preparation of full sets of accounts.

• Responsible for the payment processing of suppliers/sub-cons invoices, staff claims and other general expenses.

• Ensure proper filling and maintenance of accounting records.

• Assist in the preparation of monthly project profit and loss reports, cash flow positions, other ad-hoc reports as and when required.

• Prepare bank reconciliation before monthly closing.

• Assist in the submission of the relevant tax returns in compliance with the tax regulations.

• Liaise with external parties such as suppliers, sub-contractors, customers, auditors, tax agents and other licensing authorities.

• Assist in the annual audit and annual company tax submission.

• Any other duties assigned from time to time by the Management.

• Known in SQL Accounting Software or basic of account is added advantage

Job Requirements:

• Candidate must possess at least a Diploma in Finance, Accounting Business Studies/ Administration/Management, or equivalent.

• At least 2 year’s working experience in the accounting field or a similar related field.

• Has basic commercial and business awareness.

• Possess good communication skills – both written and verbal.

• Good organisational skills and ability to meet tight timelines.

• Has an analytical mind.

• A keen eye for detail and a desire to probe further into data.

• Flexible, responsible, and willing to multi-task and take on challenges.

Ethical, committed with good team spirit.

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

關於 Oligo 商業服務：

Oligo Business Services Pte Ltd 是一家領先的人力資源服務供應商和顧問公司，專門為新加坡和馬來西亞的客戶提供高品質的人力資源和薪資解決方案。我們主要使用 Unit4 Prosoft HRMS 為客戶提供支持，並就薪資、休假管理、員工索賠以及考勤等人力資源相關問題提供專家指導。

工作總結：

我們正在尋找一名客製化支援程式加入我們的團隊，協助客戶進行人力資源相關的諮詢和 Unit4 Prosoft HRMS 軟體支援。這個角色對於透過提供知識豐富且及時的支援來幫助我們的客戶有效管理其人力資源流程至關重要。

主要職責：

• 透過電子郵件、票務管理系統和電話回覆客戶查詢。
• 提供有關 Unit4 Prosoft HRMS 軟體的專家建議和故障排除。
• 協助客戶處理人力資源相關的查詢，包括薪資（新加坡和馬來西亞）、休假
• 管理、員工索賠以及時間和出勤。
• 透過確定根本原因並提供解決方案來診斷和解決技術問題。
• 確保客戶的疑問在既定的回應和解決時間內得到解決。
• 必要時與其他團隊合作升級複雜問題。
• 維護客戶互動和所提供解決方案的詳細文件。

資格與經驗： 必須具備：

• 對人力資源政策和原則有深入的了解，特別是與工資（新加坡和馬來西亞）、休假管理、員工索賠以及時間和出勤相關的政策和原則。
• 出色的解決問題的能力以及邏輯思考和提供結構化解決方案的能力。
• 精通英語，具有出色的書面和口頭溝通能力。
• 透過電子郵件、票務系統和電話輕鬆處理客戶查詢。

新增獎金：

• 使用 Unit4 Prosoft HRMS 的經驗。
• 具有擔任客戶支援角色的經驗。
• 熟悉人力資源軟體系統和技術支援流程。

個人屬性：

• 有組織性並且能夠有效地管理時間。
• 能夠確定任務的優先順序並同時處理多個客戶查詢。
• 有耐心，有良好的客戶服務禮儀。
• 對細節的高度關注和準確遵循流程的能力。

報告結構：

• 該職位直接向 Oligo 高階管理層匯報。

好處：

• 有競爭力的薪資，每年遞增。
• 依服務年資增加年假。
• 綜合醫療福利。
• 協作的工作環境。
• 培訓和發展機會。

加入我們的團隊：

• 如果您是一個積極進取、希望為不斷發展的公司做出貢獻的人，Oligo Business Services 會提供一個有吸引力且支持性的工作環境，您的貢獻將受到重視和獎勵。我們的總部位於新加坡，並在該地區設有辦事處，您將加入一家不斷進取的公司，並希望在短期內繼續擴張。

津貼和福利

• 事假
• 開放文化
• 個人發展機會

About the role:

As the Customer Support Representative Team Lead, you will oversee the daily operations of the customer support team, ensuring exceptional service delivery to our clients. You will act as a mentor and coach to your team members, driving continuous improvement and upholding the highest standards of customer service. You will handle the day to day administrative activities for your team along with ensuring relevant KPI’s and targets are met.

• Minimum 2 years of experience in a customer support role, with at least 2 years in a supervisory or team lead position.
  
• Strong proficiency in English (both written and spoken) is essential; additional language skills are a plus.
  
• Experience with customer service software and ticketing systems (e.g., Zendesk) is highly desirable.
  
• Excellent communication and interpersonal skills with the ability to engage with customers empathetically, delivering outstanding customer service and a commitment to continuous improvement
  
• Demonstrated ability to lead, motivate, and develop a team.
  
• Ability to deliver in a fast pace ever changing operation
  
• Strong problem-solving skills, attention to detail, and the ability to multitask effectively
  
• Capability to work flexible hours (shifts may range from early morning to evening).

• Competitive salary package & performance bonus
• Gym subsidies 
• Casual dress code 

• Flexible working arrangements  (including work from home and remote) 
• Generous number of Annual Leaves
• Extensive medical coverage (including dental & optical)
• Generous amount of Annual Leaves
• Delicious office snacks 
• Guidance and mentoring from leaders within the business 
• Dynamic, positive work environment 
• Fantastic team culture  

Job Summary:

The Customer Support Specialist is responsible for managing all inbound and outbound customer interactions across multiple channels, including phone, chat, email, and social media. This role ensures consistent, high-quality service, efficient management of high interaction volumes, and adherence to response and resolution times. The specialist will also support campaign management activities, including product promotions, service updates, and customer satisfaction surveys. Availability for customer support from 8AM to 5PM / 9AM to 6PM / 10AM to 7PM / 11am to 8PM, Monday to Sunday, including Malaysia public holidays, is required.

Job Description:

1. Handle all inbound and outbound customer interactions across multiple channels, including phone, chat (WhatsApp, Line, etc.), email, and social media.
2. Ensure seamless and efficient communication with customers across all platforms.
3. Maintain consistency and high-quality service across all communication platforms.
4. Ensure that every customer interaction meets our quality standard.
5. Efficiently manage high volumes of customer interactions while maintaining quality and response times.
6. Maintain a maximum response time of 30 seconds for phone calls and 2 minutes for chat and email.
7. Resolve 90% of customer inquiries, problems, or complaints within the first contact.
8. Implement a clear escalation process for complex issues, ensuring resolution within 24 hours.
9. Conduct follow-up calls or messages to ensure customer satisfaction post-resolution.
10. Assist with outbound calls for product promotions, service updates, and customer satisfaction surveys.
11. Identify and segment the target audience for each campaign.
12. Integrate campaign support with our Customer Satisfaction (CSAT) and Net Promoter Score (NPS) strategy.

Job Requirement:

1. Possess a Diploma / Advanced Diploma, Bachelor’s Degree, or equivalent in any field.
2. Preferably at least 1 year of related working experience in a contact center.
3. Experience in managing live chats, emails, and inbound calls.
4. Fresh graduates and experienced applicants are welcome (entry-level will be discussed based on your previous experience).
5. Strong communication skills in email, face-to-face conversations, and messenger discussions.
6. Proficiency in Thai and English, both spoken and written; proficiency in Mandarin is an added advantage.
7. Business writing skills are mandatory.
8. Good typing skills.
9. Strong logical thinking and problem-solving abilities.
10. Ability to work independently in a fast-paced environment.
11. Effective multitasking, prioritization, and time management skills.
12. Demonstrate teamwork consistently.
13. Positive attitude and eagerness to learn.
14. Fast learner with the ability to adapt to changes.
15. Good team player.
16. Willingness to work on a 24/7 shift basis, 5 days a week.

Responsibilities:

- Perform general administrative duties such as data entry, filing and processing of records.

- Handle confidential and sensitive information with discretion and professionalism.

- Assist to handle daily operations and processes applications and transactions to ensure that all service levels are delivered according to the procedure.

- Any other adhoc administrative duties as assigned.

- Provide general administration and support to the Operations department.

Requirements:

- SPM holders with no experience are encouraged to apply.

- Basic proficiency in Excel and the ability to read Chinese are essential.

- Proficient in English and Mandarin (spoken & written); Cantonese is a plus.

- High level of professionalism and discretion when handling sensitive information.

- Flexibility and adaptability to changing priorities and deadlines.

- Ability to work independently and collaboratively in a fast-paced environment.

- Detailed and meticulous.

- Willing to work on Malaysia public holidays.

Overview: We're seeking a proactive and independent Panel Support Specialist to oversee the seamless interaction with our TV and Digital panel members. This role involves managing a variety of tasks, including troubleshooting app/ software challenges faced by panel members, reporting issues to the relevant stakeholders and follow-up per case, conducting re-training sessions as needed to vendors/ members when needed. Additionally, you'll be supporting in panel communications to run campaigns and boost engagement with panel members.

Responsibilities: 

• Effectively address queries and concerns from panel members through email and other communication channels. Provide timely and accurate responses, maintaining a high standard of customer service and experience.
• Troubleshoot and address issues reported by panel members (i.e. TV and Digital panels and Content Insights panels)
• Conduct panel member database maintenance and quality control validations from time to time to ensure
• Provide support to Panel Communication Specialist, write and edit high-quality content for various communication channels, including monthly newsletters, weekly bulletins, web member portal updates, email campaigns, and other ad-hoc materials. Ensure content is engaging, informative, and tailored to the preferences of our panel members.
• Perform detailed data checks and reporting, highlighting any discrepancies or potential issues
• Support in managing database of household, individual and technical information
• Support in market research fieldwork to collect media consumption and annual updates on social demographic information from panel members
• Proactively engage and manage technicians/part-timers to ensure operation runs smoothly
• Comfortable collaborating remotely with fellow team members and with cross-functional teams within the organization, such as market researchers, data processing, and technical teams, to gather insights and information required

Are you ready to embark on an exciting journey with a rapidly expanding global business? We’re on the lookout for a dedicated and experienced Client Support Officer to join our incredible team based in Malaysia. If you’re passionate about nurturing a long-term career in this industry and possess the skills and enthusiasm we’re seeking, we want to hear from you!

As our Client Support Officer, you’ll play a crucial role in ensuring our clients receive topnotch service:

• Respond to incoming Live Chats, phone calls and emails with a friendly, professional, and efficient approach.
• Identify the questions, concerns and overall needs of our diverse customers around the world.
• Provide accurate answers and innovative solutions to meet our customers' inquiries
• Address customer complaints with a compassionate and patient demeanour.
• Redirect customers to the appropriate departments when necessary, ensuring a seamless experience.
• Collaborate closely with our Support and Sales teams, as well as other departments, to guarantee our customers' overall satisfaction.
• Follow our company’s communication procedures, policies, and guidelines to maintain smooth operations.
• Go the extra mile in every duty, making our customers' satisfaction your ultimate priority.

Please keep in mind that this role will require coverage during public holidays and may involve shift work arrangements as per our business requirements. Your flexibility in this regard is greatly appreciated.

• Exceptional written and verbal communication skills in both English and Chinese.
• A talent for consistently providing exception customer service.
• Strong problem-solving and critical thinking abilities.
• The knack for multitasking, setting priorities, and meeting deadlines in a fast-paced business environment.
• Meticulous attention to detail, your work is accurate, responsible, independent, and customer oriented.
• An open, positive and enthusiastic personality.
• Confidence in navigating systems, including the Microsoft Office suite and CRMs.
• Adaptability to change with a high tolerance for handling stressful situations.

• Opportunities for enriching career growth, including exposure to regional contexts.
• Healthcare coverage (medical, dental, optical), gym benefits
• Young, vibrant and open work culture

Design and develop highly complex and scalable Python modules.

Take ownership of end-to-end technical delivery, adhering to project timelines and requirements.

Participate in requirement analysis and propose alternative solutions where necessary.

Integrate applications using middleware software such as Avro Kafka and handle database design.

Deploy applications to OpenShift via CICD pipelines.

Collaborate with application support, developers, and product owners to ensure successful releases.

Be flexible to work extra hours to meet corporate and departmental goals.

Ability to prioritize and manage multiple tasks in a fast-paced environment, working under pressure.

Degree in Computing, Computer Science, or Engineering preferred.

3 to 8 years of experience, preferably in the financial/fintech industry.

Experience in supporting trading desks.

Familiarity with Agile/Scrum methodologies.

Excellent troubleshooting and debugging skills for 2-tier and multi-tier applications.

Experience as first-line application support for trading systems and back-office, handling issue analysis and general system checks and maintenance tasks.

Strong analytical and problem-solving skills.

Experience documenting design and development work in Confluence.

Primary Skills: Python, Unix, SQL

Expertise in Python (OOPs concepts, Flask/Django frameworks, multithreading, web sockets, and analytics tools such as Pandas and NumPy).

Strong experience in SQL and PL-SQL database design with at least one RDBMS (preferably MariaDB and MS-SQL).

Proficiency in writing batch scripts using shell scripting.

Experience with Linux, OpenShift, Avro-based Kafka, Docker, Nginx, Sentinel Redis, AngularJS basics, REST APIs (Flask), JSON, and web sockets.

Experience with CI/CD pipelines and Bitbucket.

Job Description:

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for delivering exceptional customer service to our clients across various communication channels including live chat, email, and telephone.

• Delivering outstanding customer service to clients through Live chat, email, and telephone channels.
• Engaging with clients to address queries and provide information about our trading platforms and service offerings.
• Assisting clients in resolving technical and troubleshooting issues.
• Collaborating with different departments to efficiently resolve client concerns.
• Monitoring and reviewing live chat conversations to maintain the highest quality standards within the department.

• Excellent English communication skills, both written and verbal, are essential.
• Proficient in computer usage, with excellent command of CRM systems.
• Strong attention to detail, adept at multitasking, and capable of managing a significant volume of inquiries while maintaining accuracy.
• Demonstrated ability to multitask effectively.
• Collaborative team player with excellent interpersonal skills.

• Hybrid working arrangement
• Opportunities for enriching career growth, including exposure to regional contexts.
• Complimentary snacks and beverages available in the office pantry
• Healthcare coverage (medical, dental, optical), gym benefits
• Flexibility in smart casual dress code
• Young, vibrant and open work culture

Job Description

• Ensure that all documents comply with company policies, legal requirements, and industry regulations. 
• Identify any discrepancies or irregularities and take appropriate action to address them. 
• Collaborate with internal teams, to resolve issues related to document verification and compliance. 
• Communicate effectively with external stakeholders to clarify requirements or request additional information as needed.
• Maintain accurate records of refund and reimbursement transactions, including detailed documentation of approvals, payments, and communication with stakeholders. 
• Generate reports on refund and reimbursement activity for management review and audit purposes.
• Communicate with users regarding refund status, providing clear explanations and assistance as needed. 
• Process refunds accurately and efficiently through backend systems and maintaining proper documentation.
• Gather feedback from users regarding their experience with our applications and services, capturing both technical issues and general feedback. 
• Provide clear and concise instructions to users via email to guide them through issue resolution steps or escalate issues as necessary. 
• Address user inquiries and concerns related to application difficulties, and functionality errors.

Job Summary:

The Customer Support Specialist is responsible for managing all inbound and outbound customer interactions across multiple channels, including phone, chat, email, and social media. This role ensures consistent, high-quality service, efficient management of high interaction volumes, and adherence to response and resolution times. The specialist will also support campaign management activities, including product promotions, service updates, and customer satisfaction surveys. Availability for customer support from 8 AM to 8 PM, Monday to Sunday, including Malaysia public holidays, is required.

Job Description:

1. Handle all inbound and outbound customer interactions across multiple channels, including phone, chat (WhatsApp, Line, etc.), email, and social media.
2. Ensure seamless and efficient communication with customers across all platforms.
3. Maintain consistency and high-quality service across all communication platforms.
4. Ensure that every customer interaction meets our quality standard.
5. Efficiently manage high volumes of customer interactions while maintaining quality and response times.
6. Maintain a maximum response time of 30 seconds for phone calls and 2 minutes for chat and email.
7. Resolve 90% of customer inquiries, problems, or complaints within the first contact.
8. Implement a clear escalation process for complex issues, ensuring resolution within 24 hours.
9. Conduct follow-up calls or messages to ensure customer satisfaction post-resolution.
10. Assist with outbound calls for product promotions, service updates, and customer satisfaction surveys.
11. Identify and segment the target audience for each campaign.
12. Integrate campaign support with our Customer Satisfaction (CSAT) and Net Promoter Score (NPS) strategy.

Job Requirement:

1. Possess a Diploma / Advanced Diploma, Bachelor’s Degree, or equivalent in any field.
2. Preferably at least 1 year of related working experience in a contact center.
3. Experience in managing live chats, emails, and inbound calls.
4. Fresh graduates and experienced applicants are welcome (entry-level will be discussed based on your previous experience).
5. Strong communication skills in email, face-to-face conversations, and messenger discussions.
6. Proficiency in English and Malay, both spoken and written; Mandarin is an added advantage.
7. Business writing skills are mandatory.
8. Good typing skills.
9. Strong logical thinking and problem-solving abilities.
10. Ability to work independently in a fast-paced environment.
11. Effective multitasking, prioritization, and time management skills.
12. Demonstrate teamwork consistently.
13. Positive attitude and eagerness to learn.
14. Fast learner with the ability to adapt to changes.
15. Good team player.
16. Willingness to work on a 24/7 shift basis, 5 days a week.

The Office Automation and Technical Support Manager is responsible for overseeing office technology systems, managing IT support, and leading the entire lifecycle of all workstation equipment e.g. laptops and devices.  This will cover all staff in all Malaysian offices (Titiwangsa, Menara KH, Cyberjaya, Penang) 

This position is ideal for a tech-savvy leader who excels at implementing automation tools, managing device procurement and distribution, delivering excellent user support across the organization, and providing strategic leadership in technology deployment to enhance productivity. 

Key Responsibilities: 

1. Office Automation Management: 

• Oversee the selection, deployment, and management of office automation tools (e.g., M365, Microsoft Dynamics, JIRA). 
• Work closely with department heads to assess needs and identify opportunities to automate repetitive tasks and streamline office workflows. 
• Manage vendor relationships and liaise with external service providers to ensure timely upgrades, support, and integration of systems. 

2. Internal Technical Support: 

• Lead the internal technical support team to provide high-quality, timely support for staff on hardware, software, and network-related issues. 
• Implement and maintain helpdesk systems to track, prioritize, and resolve employee IT issues efficiently. 
• Develop and enforce IT support policies, procedures, and documentation to maintain smooth operations and ensure security compliance. 
• Developing and managing the organisation’s private Sharepoint intranet. 

3. Equipment Procurement and Management: 

• Manage the team responsible for procuring, configuring, and distributing laptops, mobile devices, and other office technology equipment like meeting room electronic equipment. 
• Ensure the timely provision of technology to new hires and existing employees, including the setup and deployment of devices. 
• Oversee inventory management for office technology assets, including tracking, repair, and lifecycle management of devices. 

4. System Management & Upgrades: 

• Oversee the regular maintenance, updates, and troubleshooting of office hardware and software systems. 
• Ensure all office technology, including printers, computers, phones, and networking equipment, is functioning optimally. 
• Implement backup, disaster recovery, and cybersecurity protocols to safeguard company data and ensure business continuity. 

5. Training and Development: 

• Lead, develop and mentor the IT admin and technical support team   
• Organize and deliver training sessions for staff on new office automation tools, software, and IT policies. 
• Develop user guides and technical documentation to enhance self-service support. 

6. Strategic Leadership: 

• Collaborate with senior management to identify technology-driven opportunities that will increase organizational efficiency and innovation. 
• Stay up-to-date with the latest office automation trends, software solutions, and best practices in technical support. 

Qualifications: 

• Bachelor's degree in Information Technology, Computer Science, or a related field. 
• 5+ years of experience in IT support, cloud solutioning, office automation, or a related field, with at least 2 years in a management role. 
• Strong technical knowledge of office software systems, workflow automation tools, network infrastructure, and cybersecurity practices. 
• Excellent problem-solving skills with a proactive and hands-on approach to troubleshooting. 
• Experience in managing IT projects, including system rollouts and upgrades. 
• Strong communication and interpersonal skills, with the ability to work with non-technical staff and cross-functional teams. 

About GBG

GBG is the leading expert in global identity and location. In an increasingly digital world, GBG helps businesses grow by giving them intelligence to make the best decisions about their customers, when it matters most. 

Every second, our global data, agile technology, and expert teams, power over 20,000 of the world's best-known organisations to reach and trust their customers. 

Why you should be@GBG

Reach

The precision of location data is critical to businesses that need to know exactly where their customers are so they can reduce failed deliveries, share great customer experiences and remove unnecessary costs. We provide the unique insight to know locations as well as the people who live there, because we understand global addresses better than anyone else.

This means our customers have confidence that their products and services will arrive in time and to the right location In the race to serve global customers, we exist to help every business in the world, reach every customer in the world. 

Trust

When a digital business grows, most customers are genuine. However, many are fraudsters who manipulate identities to gain illegitimate access. We give our customers unique insight to decide which are trustworthy and which are fraudulent, because we understand identity better than anyone else.

This means businesses can confidently onboard good customers, reward great customers and reject fraudsters. In the fight against Identity, Fraud, trust is key, so the more you can know and the earlier you know it, the better decisions you can make.

About the team

The team is responsible for providing practical decision support solutions to address business objectives in the areas of risk prevention and fraud detection. We offer state-of-the-art software solutions and provide comprehensive client support using our expertise and flexible, client-focused approach.

The role

Works closely with and under the guidance of the Engineering Manager.  Primarily, the role will be responsible to provide technical support for production incidents and customer deployments Secondarily, and time allowing, the role will deliver product enhancements and improvements.

You will analyse and build a deep technical understanding of GBG’s Fraud products.  With this knowledge, you will provide on call support, support for deployments/installations, investigate and resolve incidents as well as contribute to product development.  

What you will do

As a member of the NextGen technology team in Kuala Lumpur, acquire knowledge and technical capability to support customer installations of the Fraud platforms and products.

Specifically:

• Form part of the 24/7 on-call support roster
• Support scheduled customer deployments and installation
• Prepare deployment check lists
• Smoke test deployments before handing over to the customer
• Review the deployment package before sending it to the customer
• Investigate and where possible, resolve incidents and problems

In addition, and time allowing, the Software Engineer (Support) will contribute to product development.

Specifically:

• Deliver features in line with the overall technical and product strategy
• Deliver product enhancements according to the requirements and take part in new developments
• Design, code, automate, and refactor code, programs, scripts, and other software services
• Diagnose, troubleshoot, and provide solutions to problems with newly developed software
• Participate in iterative Agile approaches to software development, including the full process from concept to deployment

What are we looking for

Technical Skills

• Experience supporting cloud based, Java platforms
• Sound knowledge and experience of Java
• Handson experience with RDBMS such as PostgreSQL database applications (database design would be an advantage)
• Experience with No SQL database technology such as Redis (preferred) or data analytic database such as Druid is strong added advantage
• Exposure to and knowledge of open-source technologies and solutions such as Kafka, Flink or Akka, Spark, Prometheus, Graffana etc
• Knowledge of Lambda and real time streaming processing architecture
• CI/CD, cloud and containers knowledge (Terraform, Kubernetes, Dockers, Helm Chart etc.) would be an advantage
• Experience with Angular, graph databases such as Janus or Neo4j algorithms and UX/UI design principles would also be advantageous

Interpersonal Skills

• Strong interest in solving problems
• Customer service / support attitude
• Willing and able to learn new skills and technologies according to business needs and industry demands
• Good oral and written communication skills with excellent attention to detail
• A strong professional, patient, and flexible attitude
• Ability to interpret and translate customers’ needs to be able to resolve issues in a timely manner
• Encourage a culture of innovation focused on adding value
• Strong team player and a willingness to contribute positively to the team’s success
• Proven ability to prioritise and to work independently
• A focus on thorough software testing, resulting in a high-quality product

Behaviours we'd like to see

To find out more

As an equal opportunity employer, we are committed to providing fair opportunities for everyone regardless of age, gender race/ ethnicity, sex, religion, age, nationality, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. Everybody is welcome and our inclusion and diversity programme, be/yourself, is designed to ensure that you can thrive. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.

To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to behired@gbgplc.com and we’ll be in touch. You can also check out our career site here.

Why not apply and make life@GBG work for you?

About GBG

GBG is the leading expert in global identity and location. In an increasingly digital world, GBG helps businesses grow by giving them intelligence to make the best decisions about their customers, when it matters most. 

Every second, our global data, agile technology, and expert teams, power over 20,000 of the world's best-known organisations to reach and trust their customers. 

Why you should be@GBG

Reach

The precision of location data is critical to businesses that need to know exactly where their customers are so they can reduce failed deliveries, share great customer experiences and remove unnecessary costs. We provide the unique insight to know locations as well as the people who live there, because we understand global addresses better than anyone else.

This means our customers have confidence that their products and services will arrive in time and to the right location In the race to serve global customers, we exist to help every business in the world, reach every customer in the world. 

Trust

When a digital business grows, most customers are genuine. However, many are fraudsters who manipulate identities to gain illegitimate access. We give our customers unique insight to decide which are trustworthy and which are fraudulent, because we understand identity better than anyone else.

This means businesses can confidently onboard good customers, reward great customers and reject fraudsters. In the fight against Identity, Fraud, trust is key, so the more you can know and the earlier you know it, the better decisions you can make.

The team

The team is responsible for providing practical decision support solutions to address business objectives in the areas of risk prevention and fraud detection. We offer state-of-the-art software solutions and provide comprehensive client support using our expertise and flexible, client-focused approach.

The role

Works closely with and under the guidance of the Software Engineering Manager, the role will be responsible to deliver product enhancements, improvements as well as addressing issues.

You will involve in analysing and building a technical understanding of GBG Fraud products. A key part of the role will be ensuring our projects are delivered to high standards of innovation, quality, and excellence as well as on time and budget.

What you will do

As part of an Agile development team:

• Be part of next gen product teams here in Kuala Lumpur, build up knowledge and technical capability to deliver features in line with the overall technical and product strategy.
• Deliver product enhancements according to the requirements and take part in new developments.
• Design, Code, Automate, and refactor codes, programs, scripts, and other software services.
• Diagnose, troubleshoot, and provide solutions to problems with newly developed software.
• Work with the Software Engineering Manager, Product Owner, and Scrum Team to build the technology design to deliver new features or enhancements which will include writing detailed technical requirements, user story planning and so on.
• Participate in iterative Agile approaches to software development, including the full process from concept to deployment.
• In time, form part of an on-call support roster.

What we're looking for

Technical Skills

• Sound knowledge and experience with Java and worked within Sping Boot Framework
• Handson experience with RDBMS such as PostgreSQL Database applications (Database design would be an advantage).
• Experience with No SQL Database technology such as Redis (preferred) or Data Analytic Database such as Druid is strong added advantage.
• Knowledge of Lambda and real time streaming processing architecture.
• CI/CD, cloud and containers knowledge (Terraform, Kubernetes, Dockers, HelmChart and etc.) would be an advantage.
• Some Experience with Angular or other UI framework would be beneficial

Interpersonal Skills

• Willing and able to learn new skills and technologies according to business needs and industry demands.
• Good oral and written communication skills with exceptional attention to detail.
• A strong professional, patient, and flexible attitude.
• Ability to interpret and translate customers’ needs to be able to resolve issues in a timely manner.
• Encourage a culture of innovation focused on adding value.
• Able to work as part of a team and contribute positively to team’s success.
• Proven ability to prioritise and to work independently, managing one’s own workload.
• A focus on thorough software testing, resulting in a high-quality product.

Behaviours we'd like to see

To find out more

As an equal opportunity employer, we are committed to providing fair opportunities for everyone regardless of age, gender race/ ethnicity, sex, religion, age, nationality, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. Everybody is welcome and our inclusion and diversity programme, be/yourself, is designed to ensure that you can thrive. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.

To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to behired@gbgplc.com and we’ll be in touch. You can also check out our career site here.

Why not apply and make life@GBG work for you?

Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia, expanding into a leading SME neobank. We are licensed and registered in Singapore, Indonesia, Thailand, Malaysia, and operating in Vietnam, and backed by Sequoia India, Softbank Vision Fund and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and medium-sized enterprises (SMEs), which is funded by individual and institutional investors.

And here at Funding Societies | Modalku we live by our core values:

• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.
• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.

What you will do:

• To assist in providing troubleshooting assistance for customer orders, account statuses and relevant problems.
• To assist in Managing sales tracking tools and report on important information.
• To stay up to date with new product and feature launches and ensure sales team is on board.
• To liaise with account managers to develop specific sales strategies.
• To assist in developing and monitoring performance indicators.
• To compile and check company/business registration/relevant documents.
• To record/update internal systems for any financing application.
• To prepare financing agreements and relevant finance document.
• To perform any other duties and responsibilities assigned from time to time.

What we are looking for:

• Currently pursuing a diploma or degree in Business, Marketing, Communications, or any related field.
• Strong verbal and written communication skills in English and Mandarin, Bahasa Malaysia is a plus.
• Proficiency in Microsoft Office (Word, Excel are preferred).
• Comfortable with digital communication tools.
• Positive attitude and eagerness to learn.
• Results-oriented with a proactive mindset.
• A team player with a collaborative approach.
• Resilience and perseverance in handling rejections or challenges.

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Flexible Working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
• Medical Benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.
• Mental Health and Wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit!
• Learning & Development - We believe learning should never end and we support everyone with curated learning programs on our internal learning platform.
• Tech Support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity.

Image Creation and Management: Develop, deploy, and maintain standardized Windows 10/11 images for endpoint devices across the organization, ensuring optimal performance and stability.

OS Deployment: Configure, troubleshoot, update, and maintain global OS Deployment variants on SCCM.

Security Compliance: Ensure that all Windows endpoint devices comply with company security policies and standards, conducting regular audits and updates, as necessary.

Technical Support: Provide expert technical assistance for Windows endpoint devices, including desktops, laptops, and other devices. Troubleshoot and resolve software and hardware issues to maintain system reliability.

Project Coordination: Coordinator of the Windows 11 migration project, tracking progress of timelines, gathering of information, issues tracking, and risk mitigation to ensure a smooth transition.

Collaboration: Work closely with IT teams, partners, and other business departments to ensure project and operational objectives are met.

Issue Resolution: Provide ongoing technical support during and after the migration, addressing and resolving any issues related to the transition, including deployment failures, application problems, and performance concerns.

Documentation: Create and maintain detailed documentation for support procedures, configuration settings, and troubleshooting steps to ensure consistency and support efficiency.

Cross-Functional Coordination: Collaborate with IT teams involved in patch management, security, and regional deskside support to ensure a seamless migration experience.

OS Expertise: Extensive experience in troubleshooting and supporting Windows 10/11 operating systems.

Image Creation and Deployment: Experience creating, maintaining, and deploying OS Images in a large enterprise environment.

Endpoint Management: Proficiency with endpoint management tools such as Microsoft SCCM, MDT, Intune, or similar.

Security Practices: Strong knowledge of endpoint security best practices and implementation.

Technical Understanding: In-depth understanding of Active Directory, Group Policies, Networking, and Endpoint Security.

Scripting and Tools: Experience with PowerShell, command-line scripts, and SysInternals tools.

Desired Soft Skills:

Problem-Solving: Exceptional problem-solving skills with a keen attention to detail and the ability to resolve complex issues effectively.

Communication: Strong communication skills with the capability to work independently as well as collaboratively within a team environment.

Adaptability: Ability to adapt to changing priorities and manage multiple tasks efficiently.

About Ezypay

Ezypay is a multi award-winning Fintech company established in 1996, specializing in the provision of subscription and recurring direct debit payments.

With offices in Australia, New Zealand and Malaysia, Ezypay has processed over $3 billion worth of subscription payments in 9 countries across the Asia Pacific region (Australia, New Zealand, Malaysia, Singapore, Philippines, Hong Kong, Taiwan, Thailand and South Korea) and we’re continually expanding.

Over the last few years, we have put significant effort into our next generation cloud subscription billing platform. This is a core strategic focus and we continue to actively develop and grow this platform.

Main Responsibilities

As an experienced Customer Support Representative, you will provide our customers with product information and resolve any emerging issues that occur with accuracy and efficiency.

Requirements

• Minimum 1 year experience in a helpdesk, service desk or contact centre environment. Fintech or Financial Industry experience will be highly regarded.
• Proficiency in English is a must (both written and spoken)

• Ability to support a variety of start times (shifts can range from 4 am to 5 pm)

• Advanced English communication skills (written and spoken)

• Exceptional attention to detail and accuracy, with strong administration and multi-tasking skills

• Experience using customer service software/ ticketing systems or CRM (Zendesk desirable)

• Excellent customer service skills – the ability to be empathetic, compassionate, responsive, resourceful, and conscientious.

• A true team player that really cares about their peers.

• Generous salary package
• Casual dress code
• Delicious office snacks
• Dynamic, positive work environment
• Fantastic team culture
• Guidance and mentoring from leaders within the business
• Flexible working environment (work from home & remote working options)
• Gym subsidies