Total 40 Full-time tech support job vacancies in Malaysia

Play a key role in ensuring excellent patient and client satisfaction by assisting with inquiries, resolving issues, and providing information related to medical services, appointments, billing, and more. Supporting healthcare professionals, and ensuring smooth operations within the medical practice and setting. You will be expected to communicate professionally, handle sensitive information with confidentiality, and provide efficient administrative support to patients, medical staff, and departments.

Job Responsibilities:

• Serve as the first point of contact for patients, visitors, and healthcare professionals in person, over the phone, or via email.
• Answer and address patient inquiries regarding services, procedures, and policies in a professional and compassionate manner.
• Schedule, reschedule, or cancel patient appointments, ensuring accurate data entry into the scheduling system.
• Process billing information accurately and assist in handling payments or setting up payment plans.
• Assist with filling out medical forms and ensuring proper documentation is available.
• Liaise between patients and healthcare providers to ensure effective communication, including relaying patient concerns, appointments, or messages.
• Perform clerical duties such as filing, scanning, and maintaining patient records and documentation.
• Assist in maintaining the front desk area and office supplies.
• Help maintain cleanliness and organization in the waiting area and patient exam rooms, ensuring a welcoming environment.

Job Qualifications:

• Excellent communication skills, both verbal and written, with the ability to communicate with patients, medical staff effectively.
• Strong problem-solving skills and the ability to handle sensitive or challenging situations with tact and professionalism.
• Ability to multitask, remain organized, and manage time effectively in a busy medical office environment.
• Attention to detail, especially when handling patient data and billing.
• High school diploma or equivalent required; further education in medical administration, healthcare, or customer service is a plus.
• Certification in medical office administration, customer service, or a related field is a plus but not required.

Perks & Benefits

• Incentives and yearly bonus.
• Yearly increment
• Personal leave
• Personal development opportunities
• Excellent working environment.

The role involves providing technical support, engaging in sales activities, and delivering exceptional customer service on a daily basis. The Pre-Sales and Technical role requires working closely with the technical team to understand and present complex solutions to clients.

Job Description:

• Building the product lines, services, supporting the sales department in sales activities, and developing the company’s portfolio.
• Procuring, maintaining, developing, upgrading and other IT systems-related items for the use of LifeTech and its customers.
• To maintain a thorough knowledge of the company’s products and service offerings and methodologies
• To work with the product development teams to capture new customer requirements and develop and expand the product portfolio
• Planning of sales strategies, the positioning in contrast to the competitors and the demonstration of the business
• Preparation of presentations about the products or services with all their values for the usage of the sales department
• Creation of marketing concepts
• To articulate (through written submissions and oral presentations) solutions to both technical and non-technical customers
• Coordination and organization of demand generating activities like tradeshows, company events or customer workshops
• Engagement with the customers and interpretation of their needs and derivation of advice for prospective products that are aligned with the customers' demands
• To advise on bid / no bid decisions based on technical and commercial considerations
• Assist in production of RFP/RFQ
• Ensure smooth transition to technical teams of the business and functional requirements agreed with customer and enable initial hand holding and relationship building with customer

Job Requirement:

• 2-3 Year Experience in Business Development or Sales
• Excellent communication skills with a flair for presentations.
• Ability to speak and write good English is a must
• Forward thinking, open-minded confident and self-motivated
• Bachelor's degree in Information Technology or related field

Perks & Benefits

• Nearby public transport
• Free snacks / Happy hours
• Personal development opportunities

IT Technical Support Engineer are mainly responsible for the smooth running of computer system and ensuring users get maximum benefits from them. Individual tasks vary depending on the size and structure of the organisation, but you'll generally need to:

Job Responsibilities :

- install and configure computer hardware operating systems and applications

- Monitor and maintain computer systems and networks

- Discuss with colleague or clients through a series of actions, either face to face or over the phone, to help set up systems or resolve issues

- Troubleshoot system and network problems, diagnosing and solving hardware or software faults

- Replace parts as required

- Provide support, including procedural documentation and relevant reports

- Follow diagrams and written instructions to repair a fault or set up a system

- Support the roll-out of new applications

- Set up new users' account and profiles and deal with password issues

- Respond within agreed time limits to call-outs

- Work continuously on a task until completion (or referral to third parties, if appropriate)

- Priorities and manage many open case at one time

- Rapidly establish a good working relationship with customers and other professionals, such as software developers

- Test and evaluate new technology

- Conduct electrical safety checks on computer equipment

Requirements:

- Candidate must possess at least Professional certificate

- Diploma / Advance / Higher / Graduate Diploma in Computer Science / Information Technology or equivalent

- At least 2 Years of working experience in Server Maintenance Services, Networking & Hardware Firewall or related IT knowledge with L1 & L 2 Level and above

- Possess driving license with own transport (preferred car)

- Willing to travel outstation when required

- Required language(s): English, Bahasa Malaysia and Mandarin

- Aggressive, self-disciplined and good communication skills

- Excellent service-oriented attitude towards the customer

- Willing to learn adn follow instruction from superior, able to work in a team and independently

- Full time position

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

Job Description :

• Provide technical support to customers, ensuring timely and effective solutions to technical issues.
• Troubleshoot technical problems and collaborate with the Research & Development department to resolve complex issues.
• Develop technical documentation, including user manuals, troubleshooting guides, and FAQs.
• Conduct training sessions for customers and internal staff on product use and troubleshooting techniques.
• Continuously update knowledge of product feature, technical specifications, and industry trends.

Requirements :

• Bachelor's degree in Electrical Engineering, Electronics Engineering, or a related field.
• Prior experience in technical support or a similar role, preferably in the electrical or electronics industry.
• Strong problem-solving skills and attention to detail.
• Excellent written and verbal communications skills.
• Ability to work independently and collaboratively as part of a team.
• Proficiency in using diagnostic tools and troubleshooting techniques.
• Experience with electrical protection systems and energy monitoring solutions is a plus.

What We Offer :

• On-the-job training to equip you with the necessary skills and knowledge.
• Opportunities for professional growth and career advancement.
• A supportive and collaborative work environment.
• Exposure to the latest industry trends and technologies.

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

Job Responsibilities:

• To coordinate with sales team for customers’ enquiry, order, and payment collection.
• To assist in preparing marketing tools include brochures, catalogues, flyers, as well as online marketing materials.
• Prepare documentation such as Quotation, Invoice and Delivery Order (DO) and other relevant documents after received Sales Order.
• Working closely with sales team as well as supporting them to meet customers' requirements.
• Assist with colleagues for stock take to ensure stock being controlled and reconciled with data storage system.
• To perform administrative work and maintain proper filing.
• To perform any ad-hoc duties assigned by superior from time to time.

Job Requirements:

• Candidates must possess at least Diploma or Degree in any field of studies.
• Fresh graduates or candidate with less than 2 years working experiences are encouraged to apply.
• Required language(s): English, Bahasa Malaysia and Mandarin.
• Proficient in Microsoft Office (Excel, Words & Power Point).
• Willing to support weekend when is needed.
• Multi-tasking, responsible, minimum supervision is required and attentive to details.
• Possess strong passion on career’s growth
• Positive attitude and good coordination skill.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Free snacks / Happy hours
• Company trips
• Personal development opportunities
• Paid training and development
• Remote work flexibility

Our Purpose at The Alice Smith School

According to the words of our school song: ‘Soon there were two, who were joined by a few’. Alice Smith started a movement with just two people. That single brave act sparked a positive chain reaction. She inspired other families to join her on her journey, creating a nurturing environment for generations of learners and a home away from home for thousands of families.

In that same vein, we keep the Alice Smith spirit alive by building a nurturing community that encourages our students to explore the world with courage, curiosity and compassion. 

To build a better world together.

Our purpose is embedded through our three strategic pillars:

Our People

We are a diverse collective of experts and curious minds, working together to push the boundaries of education to lead learning for an ever-changing world.

Our Students

We encourage students to explore different paths with courage and curiosity, in an environment that empowers them to make an impact as their best self.

 Our World

We are a supportive, connected community that innovates, explores and learns together.

The Opportunity (Overview of the role)

The KLASS IT Support Executive plays a crucial role in ensuring the smooth operation of IT systems and providing excellent customer service to users within the organization. They act as a bridge between technical IT solutions and non-technical users, helping to resolve issues and improve overall productivity.

Technical Support: 

• Provide Level 0-1 technical support to staff and students according to established Service Level Agreements (SLAs).
• Troubleshoot and resolve a wide range of hardware and software issues, including desktops, laptops, tablets, printers, internet connectivity, and educational software.
• Document support interactions and solutions for future reference.
• Escalate Level 2-3 support issues to the IT Manager or designated team member for further resolution.

User Support and Training:

• Assist staff and students with basic technology use and provide training on new software and applications.
• Develop and maintain user guides and documentation for commonly used technology tools.
• Answer user inquiries regarding technical issues and school technology policies.

Hardware and Software Management:

• Assist with the setup, configuration, and maintenance of school devices.
• Manage software licenses and ensure software compliance within the school.
• Participate in inventory control of IT equipment and accessories.

Classroom Technology Support:

• Set up and troubleshoot classroom technology equipment, including projectors, smart boards, and sound systems.
• Collaborate with teachers to integrate technology effectively into their lessons.

Other Responsibilities:

• Assist with the preparation and execution of IT-related events or projects.
• Stay up-to-date on evolving educational technology trends and applications.
• Maintain a positive and professional demeanor, providing excellent customer service to all users.

Qualifications and Requirements:

• Degree/Diploma in Information Technology (IT) or Computer Science.
• Maintain an up-to-date approved IT systems certification for the entire duration of the contract period. An IT-approved certification list will be reviewed and published annually based on the technology currently being utilized within the school’s IT infrastructure.
• Excellent problem-solving and analytical skills
• Strong communication and collaboration skills (written and verbal)
• Ability to work independently and as part of a team
• Adaptability and willingness to learn new technologies
• Be proactive and independent in creative development 

Safe Recruitment Practices:

As a school with a diverse collective of experts, we uphold recruitment protocols that adhere to the highest possible international standards. We conduct thorough pre-employment checks on candidate references and verify qualifications. If you require further information regarding the School's 'Pre-Appointment Checks,' please liaise with our People and Culture representative, as the process may vary for individuals of different nationalities.

We prioritise the careful scrutiny of checks as they are essential in ensuring a safe and secure environment for our students. By maintaining stringent recruitment practices, we aim to provide a nurturing and protected learning environment for all our students.

The duties and responsibilities of this post may vary from time to time according to the changing demands of the school. This job description may be reviewed at the reasonable discretion of the Head of School and school leadership in the light of those changing requirements and in consultation with the post holder

• Employee equity
• Personal leave
• Open culture
• Personal development opportunities
• Free Parking
• Free to use School's facilities such as gym, swimming pool and sports court
• Working hour : 7.30am - 4.00pm

We are seeking a highly skilled and dedicated Network Operations Center (NOC) Operator to join our team. As a NOC Operator, you will play a critical role in monitoring, troubleshooting, and maintaining our network infrastructure 24/7. You will be responsible for ensuring optimal network performance, responding to incidents, and proactively identifying potential issues.

Key Responsibilities:

1. Network Monitoring:

• Continuously monitor network performance metrics, including bandwidth utilization, latency, and error rates.
• Utilize network monitoring tools to identify and diagnose network issues.
• Proactively identify and resolve potential network problems before they impact service delivery.

2. Incident Response:

• Respond to network incidents promptly and efficiently, following established procedures.
• Troubleshoot network issues, including hardware, software, and configuration problems.
• Escalate critical issues to higher-level support teams as needed.

3. Network Configuration:

• Configure network devices, such as routers, switches, and firewalls, to meet business requirements.
• Implement network changes in a controlled and documented manner.

4. Documentation:

• Maintain accurate and up-to-date documentation of network configurations, procedures, and incident reports.

Qualifications and Skills:

• Diploma in IT or Bachelor of IT or equivalent
• Strong understanding of networking protocols (TCP/IP, OSI model)
• Experience with network devices (routers, switches, firewalls)
• Proficiency in network monitoring tools such as PRTG.
• Excellent troubleshooting and problem-solving skills
• Ability to work independently and as part of a team
• Strong attention to detail and organizational skills
• Ability to work in a 24/7 shift-based environment
• CCNA or equivalent certification (preferred)
• Must be able to speak, write and read English, Bahasa and Chinese

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Regular team activities
• Company trips
• Medical insurance
• Open culture
• Personal development opportunities

Qualifications & Experience:

- Fresh Graduate are welcome

- Minimum Degree/Diploma Qualification

- Experience: 0-2 years in IT field

- Chinese Candidates Preferred

- Own Transportation

Tasks & Responsibilities:

Customer Support

- Provide first-line support to customers via phone, email, or chat.

- Diagnose and resolve technical issues related to POS &Accounting systems, including hardware, software, and network connectivity problems.

- Escalate unresolved issues to higher-level support or specialized teams as necessary.

Technical Assistance

- Assist in the installation and setup of POS & Accounting systems at customer locations.

- Configure POS & Accounting software according to client requirements, ensuring compatibility with existing systems and hardware.

- Provide training to end-users on the proper use and maintenance of the POS & Accounting system.

Maintenance and Updates

- Perform regular system maintenance and updates to ensure optimal performance and security.

- Monitor system performance and proactively address potential issues.

- Manage software updates and patches, ensuring minimal disruption to business operations.

Documentation and Reporting

- Maintain detailed records of support requests, solutions provided, and other customer interactions.

- Create and update user manuals, FAQ documents, and technical support documentation.

- Generate reports on common issues, system performance, and customer feedback to inform improvements.

Team Collaboration

- Coordination with Senior Staff : Work closely with senior technical support specialists and other team members to resolve complex issues and improve support processes.

- Feedback and Suggestions: Provide feedback and suggestions to improve software features and customer support services based on customer interactions and issues encountered.

Learning and Development

- Continuous Learning: Stay updated with the latest software features, updates, and industry trends to provide knowledgeable support to customers.

- Training Participation: Participate in internal training sessions to enhance your technical skills and product knowledge.

Compliance and Security

- Data Security: Ensure that customer data is handled securely and in compliance with company policies and relevant regulations.

- Policy Adherence: Follow company policies and procedures in all customer interactions and technical support activities.

Perks & Benefits:

- Commission and bonus

- Allowance (travel stipends, transportation, etc.)

- Medical Claim

- Regular team activities

- Company trips

- Pantry Snacks

- Gaming Zone (PS5/Nintendo Switch) (Melaka Area)

工作職責：

• 負責將客戶不成熟的設計方案完成轉化為最終設計。
• 制定新製程技術的報價計畫並出具研究報告。
• 負責內部開發產品的成本評估需求。
• 負責ODM和內部產品報價階段的技術問題溝通。
• 負責OEM/ODM專案的成本評估需求。
• 組織參與部門共同解讀客戶報價訊息，並與報價團隊確認原料、模具方案、生產方案、包裝方案； （如涉及不成熟的客戶設計需要我司設計支持，以及涉及新技術、新工藝的項目，需要轉交給產品設計師提供設計和報價方案）
• 產生報價申請，包括項目的所有組件、消耗品、包裝材料、生產設備等。
• 評估結構風險點，總結模具和生產流程風險點。專案啟動後，編制總結並提交給專案經理。
• 跟進報價單中各參與部門的成本評估進度。
• 負責OEM報價階段的溝通問題。

工作經驗要求：

• 5年以上相關經驗或相關培訓
• 有塑膠產品結構或模具設計經驗
• 熟練使用CAD、PRO-E/UG等繪圖軟體，PPT、Excel等辦公室軟體。

教育背景要求：

• 工程文憑或學位（機械、結構設計/模具設計）或同等學歷優先

語言要求：

• 國語、英語和馬來語。

好處：

• 年假、病假、產假、陪產假、喪假。
• 膳食津貼、電話津貼、出勤津貼、醫療報銷。
• 生日禮物，節日慶典儀式。
• 專業職涯發展（培訓計畫、研討會、提陞技能的會議）。
• 根據公司政策提出加班索賠。

Job Responsibilities:

• Collaborate with cross-functional teams to integrate quality controls into every phase of the production process.
• Interpret customer standards, identify whether customer standards are complete, simultaneously evaluate testing equipment solutions, submit production requests, and follow up on progress.
• Ensure products comply with industry standards, regulations, and customer requirements.
• Stay informed about relevant quality standards and regulatory requirements.
• Conduct inspections and quality tests to identify defects or deviations from quality standards.
• Investigate and analyze root causes of defects or quality issues.
• Implement corrective and preventive actions to address identified problems and prevent recurrence.
• Identify opportunities for process improvement to enhance overall product quality and efficiency.
• Implement continuous improvement initiatives based on data analysis and feedback.
• Collect and analyze customer feedback related to product quality.
• Address customer complaints and work towards continuous improvement based on customer input.

• Collaborating with suppliers to develop and implement quality assurance processes, performing audits, resolving quality issues, and driving continuous improvement initiatives.
• As the primary liaison between the company and its suppliers on quality matters.
• Participate in supplier evaluations within the procurement resource pool and new supplier areas to produce evaluation reports.
• Conduct audits of existing and new suppliers based on procurement resource requirement, follow up to ensure issues identified in the audits are resolved.
• Identify and convert quality information according to the requirements of new projects and ensure effectiveness communication of the information.
• Participate in the development of supplier audit content and plans and ensure the implementation of supplier audit content.
• Conduct periodic on-site audits of suppliers based on their corrective actions to ensure the effectiveness of the actions.

Work Experience Requirements:

• Familiarity with and understanding of quality management systems, such as ISO 9001.
• Proficiency in statistical analysis and the use of quality tools such as Statistical Process Control (SPC), and other quality improvement methodologies.
• Excellent interpersonal and communication skills and high level of computer literacy.

Education Requirements:

• Diploma, degree or equivalent preferred; or more than 3 years of Quality related experience or related training; or equivalent combination of education and experience.

Language(s) Requirements:

• Mandarin, English and Bahasa Malaysia.

Benefits:

• Annual Leave, Sick Leave, Maternity Leave, Paternity Leave, Compassionate Leave.
• Meal allowance, Phone allowance, Attendance allowance, Medical Claim Reimbursement.
• Birthday Gift, Festival Celebration Gift.
• Professional Career Development (training programs, workshop, conferences to enhance skills).
• OT claim based on company policy.

Job Responsibilities:

• Collaborate with cross-functional teams to integrate quality controls into every phase of the production process.
• Interpret customer standards, identify whether customer standards are complete, simultaneously evaluate testing equipment solutions, submit production requests, and follow up on progress.
• Ensure products comply with industry standards, regulations, and customer requirements.
• Stay informed about relevant quality standards and regulatory requirements.
• Conduct inspections and quality tests to identify defects or deviations from quality standards.
• Investigate and analyze root causes of defects or quality issues.
• Implement corrective and preventive actions to address identified problems and prevent recurrence.
• Identify opportunities for process improvement to enhance overall product quality and efficiency.
• Implement continuous improvement initiatives based on data analysis and feedback.
• Collect and analyze customer feedback related to product quality.
• Address customer complaints and work towards continuous improvement based on customer input.

• Collaborating with suppliers to develop and implement quality assurance processes, performing audits, resolving quality issues, and driving continuous improvement initiatives.
• As the primary liaison between the company and its suppliers on quality matters.
• Participate in supplier evaluations within the procurement resource pool and new supplier areas to produce evaluation reports.
• Conduct audits of existing and new suppliers based on procurement resource requirement, follow up to ensure issues identified in the audits are resolved.
• Identify and convert quality information according to the requirements of new projects and ensure effectiveness communication of the information.
• Participate in the development of supplier audit content and plans and ensure the implementation of supplier audit content.
• Conduct periodic on-site audits of suppliers based on their corrective actions to ensure the effectiveness of the actions.

Work Experience Requirements:

• Familiarity with and understanding of quality management systems, such as ISO 9001.
• Proficiency in statistical analysis and the use of quality tools such as Statistical Process Control (SPC), and other quality improvement methodologies.
• Excellent interpersonal and communication skills and high level of computer literacy.

Education Requirements:

• Diploma, degree or equivalent preferred; or more than 3 years of Quality related experience or related training; or equivalent combination of education and experience.

Language(s) Requirements:

• Mandarin, English and Bahasa Malaysia.

Benefits:

• Annual Leave, Sick Leave, Maternity Leave, Paternity Leave, Compassionate Leave.
• Meal allowance, Phone allowance, Attendance allowance, Medical Claim Reimbursement.
• Birthday Gift, Festival Celebration Gift.
• Professional Career Development (training programs, workshop, conferences to enhance skills).
• OT claim based on company policy.

Job Responsibilities:

• Collaborate with cross-functional teams to integrate quality controls into every phase of the production process.
• Interpret customer standards, identify whether customer standards are complete, simultaneously evaluate testing equipment solutions, submit production requests, and follow up on progress.
• Ensure products comply with industry standards, regulations, and customer requirements.
• Stay informed about relevant quality standards and regulatory requirements.
• Conduct inspections and quality tests to identify defects or deviations from quality standards.
• Investigate and analyze root causes of defects or quality issues.
• Implement corrective and preventive actions to address identified problems and prevent recurrence.
• Identify opportunities for process improvement to enhance overall product quality and efficiency.
• Implement continuous improvement initiatives based on data analysis and feedback.
• Collect and analyze customer feedback related to product quality.
• Address customer complaints and work towards continuous improvement based on customer input.

• Collaborating with suppliers to develop and implement quality assurance processes, performing audits, resolving quality issues, and driving continuous improvement initiatives.
• As the primary liaison between the company and its suppliers on quality matters.
• Participate in supplier evaluations within the procurement resource pool and new supplier areas to produce evaluation reports.
• Conduct audits of existing and new suppliers based on procurement resource requirement, follow up to ensure issues identified in the audits are resolved.
• Identify and convert quality information according to the requirements of new projects and ensure effectiveness communication of the information.
• Participate in the development of supplier audit content and plans and ensure the implementation of supplier audit content.
• Conduct periodic on-site audits of suppliers based on their corrective actions to ensure the effectiveness of the actions.

Work Experience Requirements:

• Familiarity with and understanding of quality management systems, such as ISO 9001.
• Proficiency in statistical analysis and the use of quality tools such as Statistical Process Control (SPC), and other quality improvement methodologies.
• Excellent interpersonal and communication skills and high level of computer literacy.

Education Requirements:

• Diploma, degree or equivalent preferred; or more than 3 years of Quality related experience or related training; or equivalent combination of education and experience.

Language(s) Requirements:

• Mandarin, English and Bahasa Malaysia.

Benefits:

• Annual Leave, Sick Leave, Maternity Leave, Paternity Leave, Compassionate Leave.
• Meal allowance, Phone allowance, Attendance allowance, Medical Claim Reimbursement.
• Birthday Gift, Festival Celebration Gift.
• Professional Career Development (training programs, workshop, conferences to enhance skills).
• OT claim based on company policy.

Job Responsibilities:

• Responsible to complete the customer's immature design proposal into the final design.
• Formulate quotation plans and produce research reports for new process technologies.
• Responsible for cost assessment requirements of in-house developed products.
• Responsible to communicate technical issues during ODM and in-house product quotation stages.
• Responsible for cost assessment requirements of OEM/ODM projects.
• Organize the participating departments to interpret customer quotation information together and confirm with the quotation team on raw materials, mould schemes, production schemes, and packaging schemes; (If involves immature customer design that require our company's design support, as well as projects involving new technologies and processes, needs to be transferred to product designers to provide design and quotation plans)
• Generate a quotation requisition to includes all components for the project, consumables, packaging materials, production equipment, etc.
• Evaluate structural risk points and summarize mould and production process risk points. After project kick off, compile and present the summary to the project manager.
• Follow up on the cost assessment progress of each participating department in the quotation.
• Responsible to communicate issues during the OEM quotation stage.

Work Experience Requirements:

• More than 5 years of related experience or related training
• Experience in Plastic Product structure or Mould Design
• Proficient in the use of drawing software such as CAD, PRO-E/UG, office software such as PPT, Excel, etc.

Education Requirements:

• Diploma or Degree in Engineering (Mechanical, Structural Design / Mould Design) or equivalent preferred

Language(s) Requirements:

• Mandarin, English and Bahasa Malaysia.

Benefits:

• Annual Leave, Sick Leave, Maternity Leave, Paternity Leave, Compassionate Leave.
• Meal allowance, Phone allowance, Attendance allowance, Medical Claim Reimbursement.
• Birthday Gift, Festival Celebration Gift.
• Professional Career Development (training programs, workshop, conferences to enhance skills).
• OT claim based on company policy.

Responsibilities:

• To Promote Company range of product and Conduct presentations relating to the company’s products
• Report on market conditions and prepare reports as required by the company
• Attend to customers’ request promptly and Prepare the necessary quotations
• Make sure compliance of ISO documentation system
• Any other work as instructed by the company from time to time

Requirements:

• Diploma in Marketing
• Minimum 3 years experience
• Self starter, result oriented, willing to meet people
• Able to traveling Outstation
• Attractive salary commission & allowance

Perks & Benefits

• Medical
• EPF
• Sosco

Job Responsibilities:

• Collaborate with cross-functional teams to integrate quality controls into every phase of the production process.
• Interpret customer standards, identify whether customer standards are complete, simultaneously evaluate testing equipment solutions, submit production requests, and follow up on progress.
• Ensure products comply with industry standards, regulations, and customer requirements.
• Stay informed about relevant quality standards and regulatory requirements.
• Conduct inspections and quality tests to identify defects or deviations from quality standards.
• Investigate and analyze root causes of defects or quality issues.
• Implement corrective and preventive actions to address identified problems and prevent recurrence.
• Identify opportunities for process improvement to enhance overall product quality and efficiency.
• Implement continuous improvement initiatives based on data analysis and feedback.
• Collect and analyze customer feedback related to product quality.
• Address customer complaints and work towards continuous improvement based on customer input.

• Collaborating with suppliers to develop and implement quality assurance processes, performing audits, resolving quality issues, and driving continuous improvement initiatives.
• As the primary liaison between the company and its suppliers on quality matters.
• Participate in supplier evaluations within the procurement resource pool and new supplier areas to produce evaluation reports.
• Conduct audits of existing and new suppliers based on procurement resource requirement, follow up to ensure issues identified in the audits are resolved.
• Identify and convert quality information according to the requirements of new projects and ensure effectiveness communication of the information.
• Participate in the development of supplier audit content and plans and ensure the implementation of supplier audit content.
• Conduct periodic on-site audits of suppliers based on their corrective actions to ensure the effectiveness of the actions.

Work Experience Requirements:

• Familiarity with and understanding of quality management systems, such as ISO 9001.
• Proficiency in statistical analysis and the use of quality tools such as Statistical Process Control (SPC), and other quality improvement methodologies.
• Excellent interpersonal and communication skills and high level of computer literacy.

Education Requirements:

• Diploma, degree or equivalent preferred; or more than 3 years of Quality related experience or related training; or equivalent combination of education and experience.

Language(s) Requirements:

• Mandarin, English and Bahasa Malaysia.

Benefits:

• Annual Leave, Sick Leave, Maternity Leave, Paternity Leave, Compassionate Leave.
• Meal allowance, Phone allowance, Attendance allowance, Medical Claim Reimbursement.
• Birthday Gift, Festival Celebration Gift.
• Professional Career Development (training programs, workshop, conferences to enhance skills).
• OT claim based on company policy.

Job Responsibilities:

• Collaborate with cross-functional teams to integrate quality controls into every phase of the production process.
• Interpret customer standards, identify whether customer standards are complete, simultaneously evaluate testing equipment solutions, submit production requests, and follow up on progress.
• Ensure products comply with industry standards, regulations, and customer requirements.
• Stay informed about relevant quality standards and regulatory requirements.
• Conduct inspections and quality tests to identify defects or deviations from quality standards.
• Investigate and analyze root causes of defects or quality issues.
• Implement corrective and preventive actions to address identified problems and prevent recurrence.
• Identify opportunities for process improvement to enhance overall product quality and efficiency.
• Implement continuous improvement initiatives based on data analysis and feedback.
• Collect and analyze customer feedback related to product quality.
• Address customer complaints and work towards continuous improvement based on customer input.

• Collaborating with suppliers to develop and implement quality assurance processes, performing audits, resolving quality issues, and driving continuous improvement initiatives.
• As the primary liaison between the company and its suppliers on quality matters.
• Participate in supplier evaluations within the procurement resource pool and new supplier areas to produce evaluation reports.
• Conduct audits of existing and new suppliers based on procurement resource requirement, follow up to ensure issues identified in the audits are resolved.
• Identify and convert quality information according to the requirements of new projects and ensure effectiveness communication of the information.
• Participate in the development of supplier audit content and plans and ensure the implementation of supplier audit content.
• Conduct periodic on-site audits of suppliers based on their corrective actions to ensure the effectiveness of the actions.

Work Experience Requirements:

• Familiarity with and understanding of quality management systems, such as ISO 9001.
• Proficiency in statistical analysis and the use of quality tools such as Statistical Process Control (SPC), and other quality improvement methodologies.
• Excellent interpersonal and communication skills and high level of computer literacy.

Education Requirements:

• Diploma, degree or equivalent preferred; or more than 3 years of Quality related experience or related training; or equivalent combination of education and experience.

Language(s) Requirements:

• Mandarin, English and Bahasa Malaysia.

Benefits:

• Annual Leave, Sick Leave, Maternity Leave, Paternity Leave, Compassionate Leave.
• Meal allowance, Phone allowance, Attendance allowance, Medical Claim Reimbursement.
• Birthday Gift, Festival Celebration Gift.
• Professional Career Development (training programs, workshop, conferences to enhance skills).
• OT claim based on company policy.

工作職責：

• 與跨職能團隊合作，將品質控制整合到生產流程的每個階段。
• 解讀客戶標準，識別客戶標準是否完整，同時評估檢測設備解決方案，提交生產請求，跟進進度。
• 確保產品符合行業標準、法規和客戶要求。
• 隨時了解相關的品質標準和監管要求。
• 進行檢查和品質測試，以識別缺陷或與品質標準的偏差。
• 調查並分析缺陷或品質問題的根本原因。
• 實施糾正和預防措施，解決已發現的問題並防止再次發生。
• 確定流程改善的機會，以提高整體產品品質和效率。
• 根據數據分析和回饋實施持續改進措施。
• 收集並分析與產品品質相關的客戶回饋。
• 解決客戶投訴並根據客戶意見不斷改進。

• 與供應商合作開發和實施品質保證流程、進行審核、解決品質問題並推動持續改進計劃。
• 作為公司與其供應商之間在品質問題上的主要聯絡人。
• 參與採購資源庫和新供應商領域內的供應商評估，並形成評估報告。
• 根據採購資源需求對現有和新供應商進行審核，並跟進以確保審核中發現的問題得到解決。
• 根據新項目的需求識別和轉換優質訊息，確保訊息的有效溝通。
• 參與制定供應商審核內容和計畫並確保供應商審核內容的實施。
• 根據供應商的糾正措施，定期對供應商進行現場審核，以確保措施的有效性。

工作經驗要求：

• 熟悉並了解品質管理體系，例如 ISO 9001。
• 熟練統計分析以及統計製程管制 (SPC) 等品質工具和其他品質改進方法的使用。
• 優秀的人際交往和溝通能力以及高水準的電腦素養。

教育背景要求：

• 文憑、學位或同等學歷優先；或 3 年以上品質相關經驗或相關訓練；或同等的教育和經驗組合。

語言要求：

• 國語、英語和馬來語。

好處：

• 年假、病假、產假、陪產假、喪假。
• 膳食津貼、電話津貼、出勤津貼、醫療報銷。
• 生日禮物，節日慶典儀式。
• 專業職涯發展（培訓計畫、研討會、提陞技能的會議）。
• 根據公司政策提出加班索賠。

Responsibilities:

• To Promote Company range of product and Conduct presentations relating to the company’s products
• Report on market conditions and prepare reports as required by the company
• Attend to customers’ request promptly and Prepare the necessary quotations
• Make sure compliance of ISO documentation system
• Any other work as instructed by the company from time to time

Requirements:

• Diploma in Marketing
• Minimum 3 years experience
• Self starter, result oriented, willing to meet people
• Able to traveling Outstation
• Attractive salary commission & allowance

Perks & Benefits

• Medical
• EPF
• Sosco

資格和經驗：

- 歡迎應屆畢業生

- 最低學位/文憑資格

- 經驗：0-2年IT領域經驗

- 中國候選人優先

- 自有交通

任務和職責：

客戶支援

- 透過電話、電子郵件或聊天為客戶提供一線支援。

- 診斷並解決與 POS 和會計系統相關的技術問題，包括硬體、軟體和網路連接問題。

- 必要時將未解決的問題上報給更高階的支援或專業團隊。

技術援助

- 協助在客戶地點安裝和設定 POS 和會計系統。

- 根據客戶要求配置POS和會計軟體，確保與現有系統和硬體的兼容性。

- 提供最終使用者有關正確使用和維護 POS 和會計系統的培訓。

維護和更新

- 定期進行系統維護和更新，以確保最佳效能和安全性。

- 監控系統效能並主動解決潛在問題。

- 管理軟體更新和補丁，確保對業務運營的干擾最小化。

文件和報告

- 維護支援請求、提供的解決方案以及其他客戶互動的詳細記錄。

- 建立和更新使用者手冊、常見問題文件和技術支援文件。

- 產生有關常見問題、系統效能和客戶回饋的報告，以提供改進資訊。

團隊協作

- 與高階員工協調：與高階技術支援專家和其他團隊成員密切合作，解決複雜問題並改善支援流程。

- 回饋和建議：根據客戶互動和遇到的問題提供回饋和建議，以改善軟體功能和客戶支援服務。

學習與發展

- 持續學習：隨時了解最新的軟體功能、更新和行業趨勢，為客戶提供知識淵博的支援。

- 參加培訓：參加內部培訓課程，以提高您的技術技能和產品知識。

合規性和安全性

- 資料安全：確保客戶資料安全處理並符合公司政策和相關法規。

- 政策遵守：在所有客戶互動和技術支援活動中遵循公司政策和程序。

津貼和福利：

- 佣金和獎金

- 津貼（旅費、交通費等）

- 醫療索賠

- 定期的團隊活動

- 公司旅行

- 食品儲藏室零食

- 遊戲區 (PS5/Nintendo Switch) (馬六甲地區)

工作職責：

• 與銷售團隊協調客戶的詢問、訂單和收款。
• 協助準備行銷工具，包括小冊子、目錄、傳單以及線上行銷材料。
• 收到銷售訂單後，準備報價單、發票和交貨單 (DO) 等文件以及其他相關文件。
• 與銷售團隊密切合作並支援他們滿足客戶的要求。
• 協助同事進行盤點，確保庫存已控制並與資料儲存系統保持一致。
• 執行行政工作並保持適當的歸檔。
• 執行上級不時指派的任何臨時職責。

職位要求：

• 候選人必須至少擁有任何研究領域的文憑或學位。
• 鼓勵應屆畢業生或工作經驗少於2年的候選人申請。
• 所需語言：英語、馬來語和華語。
• 精通 Microsoft Office（Excel、Words 和 Power Point）。
• 願意在需要時支援週末。
• 需要多任務、負責任、最少的監督並注重細節。
• 對職業發展抱持強烈的熱情
• 積極的態度和良好的協調能力。

津貼和福利

• 津貼（旅費、交通費等）
• 休閒著裝要求
• 免費小吃/歡樂時光
• 公司旅行
• 個人發展機會
• 有薪培訓和發展
• 遠距工作彈性

Responsibilities

• Record, initiate enter the cargo or shipments to the system to ensure existing information for further processing
• Pack, prepare, classify, and hold the shipments according to destination and the routing to be handled by assigned staff
• Calculate, account, and provide information about the shipment statistics; weight, destination, quantity, type, charge… etc.
• Perform material handling, receive, and deliver to the desired routing, processing, recipient, or any other concerned party.
• Communicate, plan, monitor, and report on processed or held goods for manipulation, delivery to other parties, or status updates.
• Maintain a professional appearance when communicating with clients and customers, and respond to their enquiry with the quality of service they desire.
• Complete the paperwork and filing tasks as directed, and offer crucial support in maintaining records and monitoring the status of shipments that are not being processed.
• Carry out reception activities and consult customers about any queries, answer phones and emails regarding any issue.
• Coordinates with clients to arrange for the provision of logistics services at the client’s site
• Communicates with other departments including sales and marketing to effectively plan and distribute the workload
• Follows procedures of reporting on performance, budgets and other reports required from time to time to the superior.
• All employees are subject to transfer within the various branches and divisions of the company in which he/she is employed

Education

• Minimum Diploma in any field
• Degree Holders are encouraged to apply

Training/Skills

. Training for IATA Dangerous Goods Course will be provided

Training for International Maritime Dangerous Goods will be provided

. Accountable and focused on providing excellent customer experience

. Strong interpersonal and communication abilities; adept with Microsoft Office

• Able to work under pressure and throughout irregular hours; eager to learn; and exhibiting positive work attitudes and behaviours

Experience

• Minimum 2 years working experience directly related to the duties & responsibilities specified

Perks & Benefits

• Employee equity
• Personal leave
• Open culture
• Personal development opportunities
• Medical Insurance Plus Saving

Responsibilities

• Provide support to Superior as and when required
• Update internal operation procedures document as needed
• Support the Superior in managing and resolving operational issues
• Work with Superior to provide excellent customer service
• Sort and distribute mails and faxes to respective personnel
• Store, file and retrieve corporate documents and reports as and when needed
• Order, store and organize all office supplies
• Manage incoming and outgoing letters and packages
• Perform general office administrative and clerical duties
• Reconcile payments and receipts to various parties on time
• Manage all office orders on regular basis
• Maintain logs and spreadsheets for all office activities
• Packing / Labeling / Marking etc
• All employees are subject to transfer within the various branches and divisions of the company in which he/she is employed

Education

• Diploma Level

Training/Skills

• Training for IATA Dangerous Goods Course will be provided
• Responsible and customer service oriented
• Eager to learn with good working attitude & behaviour
• Ability to communicate effectively at all levels

Experience

• Diploma in Logistic is an advantage

Perks & Benefits

• Employee equity
• Personal leave
• Open culture
• Personal development opportunities
• Medical Insurance Plus Saving

Responsibilities

• Develop and Implement Marketing Strategies: Create and execute marketing strategies to promote our full range of DG services, including training, operations, consultation, and transportation.
• Lead Generation: Identify and target potential customers in industries such as logistics, transportation, and hazardous materials handling for all DG-related services.
• Campaign Management: Plan, create, and manage marketing campaigns across digital platforms (website, social media, email marketing) and traditional media channels to enhance brand visibility and generate leads.
• Customer Relationship Management: Build and maintain strong relationships with potential clients, industry professionals, and decision-makers to ensure long-term business opportunities across all service areas.
• Collaboration with Internal Teams: Work closely with the operations, consultation, and training teams to ensure marketing content accurately reflects our services, and ensure alignment between marketing efforts and service offerings.
•  Market Research and Analysis: Conduct market research to identify customer needs, industry trends, and competitors’ offerings, using insights to adjust strategies and refine service delivery.
• Content Creation: Develop marketing materials, including case studies, brochures, blog posts, and social media content, to showcase the value of our DG services and highlight successful client stories.
• Lead Nurturing and Follow-up: Manage lead generation efforts by nurturing prospects through the sales funnel, ensuring timely follow-ups and addressing any questions or concerns.
•  Sales Support: Provide marketing and sales support by creating tailored materials for sales teams, assisting in client meetings, and helping close deals.
• Monitor and Report on Marketing Performance: Track and evaluate the performance of marketing campaigns, providing insights and reports to optimize future marketing efforts.
•  Customer Feedback and Testimonials: Gather customer feedback across all service areas to improve offerings, obtain testimonials, and ensure customer satisfaction for use in promotional materials.
• Industry Engagement: Engage with industry associations, regulators, and partners to stay updated on DG regulations and ensure our marketing materials are compliant and relevant.
• All employees are subject to transfer within the various branches and divisions of the company in which he/she is employed

Education

• Minimum Diploma in Marketing, at least 3 years of experience in the marketing field
• Degree holders in Marketing or related fields are highly encouraged to apply

Training/Skills

• Familiarity with digital marketing platforms (e.g., social media management, email marketing tools, SEO, and analytics.
• Strong verbal and written communication skills to create compelling marketing materials and engage with clients.
• Ability to analyze market trends and adapt strategies accordingly.
• Creative thinking and problem-solving skills to design innovative marketing campaigns.
• Organizational skills to manage multiple campaigns and meet deadlines efficiently.

Experience

• Proven experience in marketing, preferably in logistics, hazardous materials, or related industries.
• Strong proficiency in using digital marketing tools and software, including Canva, Adobe Illustrator (AI), and other content creation platforms.
• Experience in managing and updating websites, including familiarity with content management systems (e.g., WordPress, Wix, or similar platforms).
• Excellent marketing skills with a solid understanding of lead generation strategies, branding, and customer engagement.
• Demonstrated negotiation and interpersonal skills to build relationships with clients and stakeholders effectively.

Perks & Benefits

• Employee equity
• Personal leave
• Open culture
• Personal development opportunities
• Medical Insurance Plus Saving

• Responsible for an annual revenue target to be executed / developed through new business in the year.  
• Work together with Vertical Leaders / Customer Success Teams and independently identifying and addressing client’s business issue or project brief, with the support from the technical teams proposing the right & relevant solution (i.e. type of consumer study, data collection approach, research design, timeline and investment). This includes developing & presenting the proposed solution to clients.  
• Take lead on proactive client engagement, identifying the right decision makers within the targeted companies and maintain a relationship with prospective clients with the aim to become a trusted advisor, thus gaining more business opportunities.  
• Maintain an accurate and up to date knowledge on research techniques and applications; eager to learn about value added analysis to properly answer client’s key research objectives.   
• Demonstrate willingness and ability to think about the client's business and take concrete steps towards building knowledge about a key industry vertical and also Consumer Insights Solution.  
• Ensure the vertical leaders and customer success teams have a full understanding of the prospective client’s requirements to ensure we deliver quality outputs and achieve high CSAT results  
• Ensure the right costing and margin of all out going proposals 
• Support in Marcoms and create email campaigns via Sales Loft 
• Full compliance with our costing, leads, pipeline and revenue systems in timely manner 

Job Summary:

The Customer Support Specialist is responsible for managing all inbound and outbound customer interactions across multiple channels, including phone, chat, email, and social media. This role ensures consistent, high-quality service, efficient management of high interaction volumes, and adherence to response and resolution times. The specialist will also support campaign management activities, including product promotions, service updates, and customer satisfaction surveys. Availability for customer support from 8 AM to 8 PM, Monday to Sunday, including Malaysia public holidays, is required.

Job Description:

1. Handle all inbound and outbound customer interactions across multiple channels, including phone, chat (WhatsApp, Line, etc.), email, and social media.
2. Ensure seamless and efficient communication with customers across all platforms.
3. Maintain consistency and high-quality service across all communication platforms.
4. Ensure that every customer interaction meets our quality standard.
5. Efficiently manage high volumes of customer interactions while maintaining quality and response times.
6. Maintain a maximum response time of 30 seconds for phone calls and 2 minutes for chat and email.
7. Resolve 90% of customer inquiries, problems, or complaints within the first contact.
8. Implement a clear escalation process for complex issues, ensuring resolution within 24 hours.
9. Conduct follow-up calls or messages to ensure customer satisfaction post-resolution.
10. Assist with outbound calls for product promotions, service updates, and customer satisfaction surveys.
11. Identify and segment the target audience for each campaign.
12. Integrate campaign support with our Customer Satisfaction (CSAT) and Net Promoter Score (NPS) strategy.

Job Requirement:

1. Possess a Diploma / Advanced Diploma, Bachelor’s Degree, or equivalent in any field.
2. Preferably at least 1 year of related working experience in a contact center.
3. Experience in managing live chats, emails, and inbound calls.
4. Fresh graduates and experienced applicants are welcome (entry-level will be discussed based on your previous experience).
5. Strong communication skills in email, face-to-face conversations, and messenger discussions.
6. Proficiency in English and Malay, both spoken and written; Mandarin is an added advantage.
7. Business writing skills are mandatory.
8. Good typing skills.
9. Strong logical thinking and problem-solving abilities.
10. Ability to work independently in a fast-paced environment.
11. Effective multitasking, prioritization, and time management skills.
12. Demonstrate teamwork consistently.
13. Positive attitude and eagerness to learn.
14. Fast learner with the ability to adapt to changes.
15. Good team player.
16. Willingness to work on a 24/7 shift basis, 5 days a week.