Total 6 tourism executive job vacancies in Federal Territory of Kuala Lumpur johor

Key Responsibilities:

Digital Strategy Development:

• Develop and implement effective digital marketing strategies to meet business objectives.
• Analyze customer insights and competitor trends to adjust and optimize campaigns.

Content Creation & Management:

• Plan, create, and manage engaging content across various digital platforms (social media, blogs, website, etc.).
• Oversee the production of digital assets, including images, videos, blog posts, and graphics.

Social Media Marketing:

• Manage and grow the company's presence on key social media platforms (Facebook, Instagram, Twitter, LinkedIn, Tiktok etc.).
• Create engaging content and monitor community interactions.
• Analyze social media performance and generate reports on key metrics.

SEO (Search Engine Optimization):

• Conduct keyword research and apply SEO best practices to increase organic search visibility.
• Optimize website and e-commerce content for better search engine rankings.
• Monitor and analyze website traffic using tools like Google Analytics.

Paid Media Campaigns (PPC):

• Manage paid advertising campaigns across platforms such as Google Ads, Facebook Ads, and LinkedIn Ads.
• Develop ad copy, design campaigns, and optimize performance based on data analysis.
• Create and share campaign performance reports with internal teams and clients.

Email Marketing:

• Create and manage email marketing campaigns, including newsletters, promotions, and customer engagement emails.
• Build and segment email lists for targeted campaigns.

Analytics & Reporting:

• Track, measure, and report on campaign performance using tools like Google Analytics, Facebook Insights, and other marketing tools.
• Provide actionable insights and recommendations for improving campaign effectiveness.
• Collaboration & Stakeholder Engagement:
• Work closely with other teams, such as Sales, Design, and Product, to align marketing strategies with business goals.
• Communicate marketing performance and strategic plans to stakeholders.

Market Research:

• Stay up-to-date with industry trends, emerging digital marketing technologies, and best practices.
• Conduct market research to identify target audience segments and customer preferences.

E-commerce :

• Manage and update the e-commerce platform, ensuring all products are accurately listed.
• Optimize product descriptions, images, and prices to drive sales.
• Monitor inventory levels and coordinate with the team to restock as needed.
• Handle customer inquiries, orders, and complaints to ensure satisfaction.
• Assist in planning and executing online marketing campaigns, including SEO, SEM, and social media.
• Analyze sales and website performance to improve user experience and increase revenue.
• Work with internal teams and external vendors to enhance the online store.
• Handle any additional tasks assigned by the supervisor to support e-commerce operations.

E-commerce Content Moderator:

• Review and approve product listings to ensure they meet platform guidelines.
• Monitor user-generated content (reviews, comments, etc.) for inappropriate or misleading information.
• Ensure all content is accurate, high-quality, and aligned with brand standards.
• Flag and remove prohibited or offensive content promptly.
• Collaborate with the team to resolve content-related issues.
• Maintain records of moderation activities and provide regular reports.
• Assist in improving content guidelines and processes.

Perks & Benefits

• Commission and bonus
• Allowance (Claim transportation to site events)
• Nearby public transport
• Personal leave
• Personal development opportunities
• EPF, SOCSO and EIS contribution

Job Descriptions

• Arrange and schedule meetings or property viewings with potential tenants and buyers.
• Handle communications with tenants and buyers to ensure all inquiries and issues are addressed promptly and professionally.
• Assist in developing marketing strategies for the property.
• Manage property advertisements and listing on various online and offline platforms.
• Provide friendly and professional service to all tenants, buyers, and agents
• Build and maintain good relationships with all relevant parties.
• Placement at a subsidiary of Bank Rakyat (Rakyat Holdings Sdn Bhd) at Coronation Square, Johor Bharu.

Job Qualification

• Bachelor's degree in Property Management, Building Surveyor or a related field.
• Experience in property administration or real estate is preferred
• Familiar with property management and administrative software.
• Strong communication skills, both written and verbal.
• Ability to manage multiple tasks and work under pressure.
• Strong organizational skills and attention to detail.
• Ability to work independently as well as in team.
• Ability to deal with potential buyer/tenants.

Perks & Benefits

• Central location
• Casual dress code
• Medical insurance

職位描述

• 安排和安排與潛在租戶和買家的會議或看房。
• 處理與租戶和買家的溝通，確保所有詢問和問題得到及時、專業的解決。
• 協助制定飯店的行銷策略。
• 管理各種線上和線下平台上的房產廣告和清單。
• 為所有租戶、買家、代理商提供友善、專業的服務
• 與所有相關方建立並維持良好的關係。
• 安置於新山 Coronation Square 人民銀行 (Rakyat Holdings Sdn Bhd) 的子公司。

任職資格

• 擁有物業管理、建築測量師或相關領域學士學位。
• 有物業管理或房地產經驗者優先
• 熟悉物業管理及行政軟體。
• 較強的書面和口頭溝通能力。
• 能夠管理多項任務並在壓力下工作。
• 較強的組織能力和對細節的關注。
• 能夠獨立工作以及團隊合作。
• 與潛在買家/租戶打交道的能力。

津貼和福利

• 中心位置
• 休閒著裝要求
• 醫療保險

Job Summary: 

The Associate, Procurement drive the assigned procurement operations, ensuring efficient and effective management of Savings Tracking, Service Line (Category) management analysis, Management reporting packs and sourcing events support.

Job Responsibilities: 

• Source and procure equipment, spare parts, consumables, and services essential for the Company's operations.
• Negotiate contracts and purchase agreements with suppliers to secure favourable terms.
• Coordinating tasks of the purchasing department (Assist mega project compliance to deadlines, budgets and quality of goods.)
• Ensure proper documentation for audits and compliance purposes.
• Liaise with internal departments to understand their procurement needs.
• Provide updates on order status and delivery timelines to stakeholders, HOD & DSP.
• Compliance and Reporting:

1. Ensure all procurement activities comply with organizational policies and regulatory requirements.
2. Generate regular reports on procurement activities, order statuses, and vendor performance.
3. Update procurement databases and systems regularly.
4. Maintain and monitor purchasing policies & SOPs.
5. Prepare reports on procurement activities, savings, and performance metrics.

Job Requirements: 

• Possesses a Bachelor's degree in Business, Information Technology (IT), Supply Chain or other related field. 
• Possesses at least 5 years of IT procurement experience, specifically in software and system. 
• Presents strong analytical and data interpretation skills
• Highly skilled in conducting market research and comparing prices from various vendors to ensure cost-effective purchasing decisions.
• Experience in sourcing and procuring materials, supplies, and equipment for construction sites will be an added advantage.
• Ability to resolve disputes related to purchase orders and agreements.
• Proven capability to handle urgent requests and complete projects within tight deadlines.

ROLE POSITIONING AND OBJECTIVES

Looking for Commercial (Telesales) Executives who are persuasive and can demonstrate exceptional selling, communication, and closing skills to potential and existing partners. The Commercial Executive is responsible for the process of calling, pitching, following up and servicing partners at a high performing level.

WHAT YOU WILL OWN:

While leads are provided, you will be expected to:
● Have the ability to sell on the phone as second nature.
● Be relentless in researching, reaching out to, and speaking to the right decision-makers in a business.
● Be sales-minded and resourceful to hit set KPIs.
● Meet requirements in the areas of documentation accuracy, partner approval and systems processing.
● Meet the expected daily productivity in terms of number of calls and sales
● Keep records of calls and sales and note useful information in an organized fashion.
● A knack for objection handling, persuasiveness, instilling urgency and acting in a fast-paced fashion.
● Problem solving comes as second nature; constantly striving to provide solutions which are in-sync to company offers.
● Constantly excelling in meeting and exceeding KPI elements set by the company.

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE.

● As this is a 100% telesales role, the incumbent must be comfortable to make outbound calls via digital communication
tools and be on the phone over extended periods of time.
● Able to communicate in English effectively, an added advantage for ability to speak, read & write in Bahasa Malaysia.

● Previous telesales experience is not necessary but is an added advantage.

● Comfortable in working with online business tools such as Google applications. Experience with Salesforce a plus, but not mandatory
● A proficient communicator with a consultative sale driven approach.
● A strong relationship builder, target-oriented, resilient and a team player with a willingness to learn.
● Fast learner and able to adapt quickly to constant changes in operational processes
 

Quality Assurance analysts audit interactions to measure adherence to prescribed company policies and processes. The analyst is a flag bearer for the foodpanda brand and evaluations interactions with an objective of improving overall customer experience through providing feedback on SOP, Process and
agent behaviour.

1. Auditing a team of front line agents across channels like Chat, Call & Email for transaction quality and SOP adherence for Partner service
2. To maintain desired levels of productivity & accuracy on audits performed by self
3. To coach front line agents on overall SOP, Process and new changes
4. Perform deep dive analysis to identify the root cause of vendor pain & flag potential issues.

Partner with internal stakeholders to drive VSAT improvement projects
DUTIES AND RESPONSIBILITIES:

● Performs call monitoring and provides trend data to the site management team.
● Uses quality monitoring data management system to compile and track performance at team
and individual level.
● Performs monitors of vendor care chat, Call, and email responses.
● Participates in call listening/ interaction deep dive programs to identify customer needs and
expectations.
● Provides feedback to call centre team leaders and managers.
● Analyse VSAT ratings for the country/ BPO to identify vendor pain points.
● Flag non performing agents & support performance with coaching & feedback interventions via
team leader
● Participate in weekly calibrations/ performance review calls with BPO partner to measure/track
or implement improvement initiatives
● Participate in calibration calls to improve overall understanding & usage of QA Scorecard

REQUIREMENTS:
● Ability to speak, read & write Tagalog & English Is mandatory
● Good customer service skills and dedication to providing exceptional customer care