Total 8 tourism management job vacancies in Malaysia

Job Description

In your new role you will:

• Responsible for processing the incoming customer complaint send-to-end for products and customers in the automotive industry

• Develop corresponding problem verifications and define the necessary analysis

steps – you support the colleagues of our global production sites in problem solving

• Ensure that 8D method is applied and handle the 8D report generation for our customers

• Find innovative, efficient, and targeted solution approaches to customer returns with a variety of causes

• Drive projects based on customer return data and implement improvement measures to ensure high customer satisfaction

Your Profile

You are best equipped for this task if you have:

• A degree in Electrical Engineering, Physics, Material Science, Microsystems Technology or a comparable field and the associated technical understanding
• At least 3 years of professional experience in the area of Quality or Complaint Management, ideally within the automotive industry
• Knowledge in the area of semiconductor production (front-end and back-end) and/or semiconductor analysis would be an advantage
• Solid knowledge of 8D method and problem solving tools (e.g. 5-Why,Failure Tree Analysis) and experience in applying to successfully reach customer satisfaction
• Excellent communication and mediation skills as well as intercultural competence to successfully manage your stakeholders around the globe
• The ability to always balance the dimensions quality, costs, and time in the interest of Infineon
• Excellent English language skills

Perks & Benefits

• Bonus
• Allowance (meal, transportation, etc.)
• Flexible working hours
• Medical insurance
• Personal development opportunities
• Remote work flexibility

Senior Customer Success Management Executive (IT Industry)

KARUNA (SARAWAK) ENTERPRISE SDN. BHD.

Role Overview:

As a Senior Customer Success Executive at Karuna, you will play a pivotal role in building and

maintaining strong relationships with our clients, ensuring they derive maximum value from our

technology solutions. You will be responsible for driving customer retention, growth, and advocacy by

developing strategic account plans and engaging with key stakeholders within our customer

organizations.

Key Responsibilities:

Relationship Building:

Cultivate and sustain strong relationships with key stakeholders within customer organizations,

including executives, decision-makers, and end users, to ensure long-term satisfaction and partnership.

Strategic Account Management:

Develop and execute strategic account plans tailored to each customer's specific needs and goals, with

an emphasis on driving retention, growth, and advocacy within the tech space.

Onboarding and Training:

Lead the onboarding process for new customers, ensuring a seamless transition by providing in-depth

training on our technology products and services, and enabling customers to achieve their desired

outcomes.

Customer Engagement:

Regularly engage with customers to understand their evolving needs, identify opportunities for upselling

or cross-selling additional tech products or services, and address any concerns or challenges they may

face.

Primary Point of Contact:

Serve as the main point of contact for customer inquiries, concerns, or escalations, collaborating with

internal technical teams to quickly resolve issues and ensure customer satisfaction.

Customer Advocacy: Represent the voice of the customer within our organization, advocating for their

needs and priorities across all departments, and driving initiatives to enhance the overall customer

experience.

Feedback Analysis:

Collect and analyze feedback from customers on their experience with our technology solutions,

identifying trends and areas for improvement, and working with internal teams to drive product

enhancements or process optimizations.

Performance Monitoring:

Track and analyze key performance metrics related to customer success, such as customer

satisfaction scores, retention rates, and upsell/cross-sell opportunities, taking proactive measures to

ensure targets are met or exceeded.

Job Requirements:

Educational Background:

Bachelor’s degree in Business Administration, Marketing, IT or a related field is required.

Experience: Proven experience in a customer-facing role, such as customer success, account

management, or sales within the tech industry, with a strong track record of driving customer satisfaction

and retention.

Skills:

Strong interpersonal and communication skills, with the ability to build rapport, influence, and

collaborate effectively with both customers and internal technical teams.

Strategic Thinking: Demonstrated strategic thinking and problem-solving abilities, with a proactive and

solution-oriented approach to addressing customer needs and challenges.

Adaptability:

Ability to manage multiple priorities in a fast-paced, dynamic tech environment.

Technical Proficiency:

Familiarity with Customer Success software platforms and tools, as well as a solid understanding of

technology solutions and how they deliver value to customers.

Passion for Customer Success:

A deep commitment to customer advocacy and a passion for delivering exceptional customer

Perks & Benefits

• Casual dress code
• Company trips
• Personal leave
• Open culture
• Personal development opportunities
• Staff activities 
• Season Parking
• Panel Doctor

Job Responsibilities:

Typically responsible for assisting the company’s President or CEO in handling various business affairs.

Key Duties:

1. Administrative Support: Provide daily administrative support to the President, including scheduling, handling documents, answering calls, and responding to emails.

2. Business Coordination: Assist the President in managing various business matters, such as organizing meetings, welcoming visitors, and handling contracts.

3. Information Collection and Analysis: Gather industry information, market trends, and competitor data, analyze them, and report to the President to aid in informed decision-making.

4. Project Management: Assist the President in advancing key projects, including developing project plans, tracking progress, and coordinating resources.

5. Client Relationship Management: Help maintain relationships with key clients, including regular communication and handling client feedback.

Requirements:

- Willingness to travel and proficiency in driving a car.

- Fluency in Chinese, English, and Malay.

- Bachelor's degree with over 5 years of work experience or recent Master's graduates.

Perks & Benefits

• Employee equity
• Commission and bonus
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

職位描述

在您的新角色中，您將：

• 負責處理汽車產業產品和客戶的傳入客戶投訴發送至終端

• 制定相應的問題驗證並定義必要的分析

步驟 – 您支持我們全球生產基地的同事解決問題

• 確保應用8D方法並為我們的客戶處理8D報告生成

• 尋找創新、高效且有針對性的解決方案來解決因各種原因造成的客戶退貨

• 根據客戶退貨數據推動專案並實施改善措施，以確保高客戶滿意度

您的個人資料

如果您具備以下條件，那麼您最適合完成此任務：

• 電機工程、物理學、材料科學、微系統技術或類似領域的學位以及相關的技術理解
• 至少 3 年品質或投訴管理領域的專業經驗，最好是在汽車行業
• 具有半導體生產（前端和後端）和/或半導體分析領域的知識將是一個優勢
• 紮實掌握 8D 方法和問題解決工具（例如 5 個原因、故障樹分析），並具有成功實現客戶滿意度的應用經驗
• 出色的溝通和調解技巧以及跨文化能力，可成功管理全球的利害關係人
• 能夠始終平衡品質、成本和時間，以符合英飛凌的利益
• 優秀的英語語言能力

津貼和福利

• 獎金
• 津貼（餐費、交通費等）
• 彈性的工作時間
• 醫療保險
• 個人發展機會
• 牙科保險
• 遠距工作彈性

We are specialists in corporate advisory, corporate financing, and strategic advisory. We are proud of our affiliations with professional firms from the Accounting, Audit & Legal industry.

The Department of Corporate Finance has been actively involved in insolvency practice since 2007, while our Partners have over 15 years of practice in insolvency. We are dedicated to helping businesses navigate financial distress and restructure for future success.

We are looking for skilled Legal Executives with a passion for Insolvency Practice to join our dynamic team.

Responsibilities:

1. Oversee and manage insolvency cases, including liquidation, bankruptcy, and administration.
2. Prepare correspondences, reports, and presentations and attend to statutory meetings
3. Handling administrative and management of cash books and accounts of companies under liquidation and/or receivership
4. Conducting company searches and lodgements of documents/forms with SSM
5. Conduct financial analysis to evaluate the financial health of distressed companies.
6. Ensure compliance of legal formalities and ethical standards are adhered to with regards to companies under liquidation and/or receivership—advertisements, gazettes, liaising with insolvency department, etc
7. Liaise with creditors, debtors, and other stakeholders to negotiate and resolve financial issues.
8. Prepare comprehensive reports and documentation for court proceedings and creditor meetings.

Requirements:

1. Bachelor's degree in Law.
2. At least 3 years of experience in corporate recovery & insolvency practice.
3. In-depth knowledge of corporate law, commercial transactions, mergers and acquisitions, contract law, regulatory compliance, and corporate governance principles.
4. Familiar with SSM, LHDN, insolvency compliance, accounting standards, tax laws, and filing procedures.
5. Exceptional report writing skills, with the ability to create clear, concise, and informative documents.
6. Ability to manage multiple cases and meet tight deadlines.
7. Able to travel when required
8. Ability to work independently and is a collaborative team player with attention to detail

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport

Job Target:

Responsible for maintain, manage, improve and develop jig and equipment with new technologies added to cope with manufacturing systems to reduce cost, improve quality and productivity. 

Job Descriptions:

• Plan and coordinate manufacturing processes, as well as evaluate and improve manufacturing methods to maximize.
• Gathers data quantifying process efficiency, analyses and recommends process improvements through jig & equipment.
• Conduct jig monitoring, breakdown analysis and carry-out improvement activity.
• To ensure production continuity by minimize line downtime, perform preventive maintanence, management and calibration on the jig, tools and equipment.
• Design new jig and improve current jig and equipment issues. 
• Guide subordinates on technical skill improvement.
• Participate in continuous improvements activities to improve overall safety, quality, cost and delivery performance.
• Responsible to raise Purchase Requisition (PR) or Capital Expenditure (CAPEX) if assigned by superior as authorized member.
• Implement PDCA cycle in all activity done.
• Complete any other tasks assigned by superior.

Job Requirements:

• Qualification : Bachelor’s Degree in Manufacturing Engineering, Mechanical Engineering, Industrial Engineering, Engineering Management or related technical degree.
• Preferable 1 year engineering related experience, with exposure to process improvement functions in a manufacturing environment.
• Knowledge in jig and equipment design and calibration.
• Strong technical skills and be an excellent analytical thinker.
• Skilled in computer technology.
• Be effectively bilingual in English and Malay with superior communication.
• Ability to communicate in Japanese is an added advantage.

Job Brief:

The Head of Digital Partnerships and Innovation, will play a critical role in driving digital transformation agenda, building strategic relationships, and leveraging emerging technologies to create a sustainable competitive advantage. If you are passionate about shaping the future of digital ecosystems, this role is perfect for you.

Key Responsibilities:

• Develop and implement a comprehensive technology and digital partnership strategy to align with organizational objectives.
• Identify, cultivate, and nurture strategic partnerships with internal and external stakeholders to foster collaboration and innovation.
• Foster a culture of digital innovation and agility, inspiring your team to explore and adopt cutting-edge tools and methodologies.
• Oversee market research and competitor analysis to guide strategic decisions and maintain market leadership.
• Support and drive the organization’s digital transformation initiatives, ensuring seamless integration of new technologies and methodologies.
• Partner with the Commercial division to support business development activities related to technology and digital solutions.
• Develop and implement robust processes for managing partnerships, ensuring efficiency and scalability.
• Track and monitor divisional projects, defining and measuring KPIs to ensure alignment with strategic objectives.
• Conduct financial modeling, ROI analysis, and risk mitigation for partnership initiatives.
• Build, inspire, and lead a high-performing team, optimizing resource allocation to achieve excellence.
• Represent the organization in industry forums, sharing insights on emerging digital trends and advocating for the company’s digital agenda.
• Work closely with other departments to maximize the impact of partnerships and drive organizational success.

Job Requirements:

• Bachelor’s degree in Business, Information Technology, Marketing, Communication, Management, Analytics or a related field (MBA is a plus).
• Minimum 10 years’ experience in business development or strategic account management, with at least 5 years in a managerial role.
• Possesses a proven track record in developing and implementing successful digital strategies and partnerships.
• Possesses any technology related certifications would be an added advantage.
• Proven ability to develop and execute growth strategies, manage client relationships, and achieve business targets.
• Displays strong expertise in proposal development, pricing strategies, and market analysis.
• Displays strong expertise in digital innovation, market research, and emerging technologies.
• Excellent leadership and people management skills, with a track record of building and motivating high-performing teams.
• Exceptional communication, presentation, and stakeholder management skills, including experience working with senior executives.
• Results-driven, adaptable, and willing to travel as needed for business engagements.
• A forward-thinker who stays abreast of digital trends and fosters an agile mindset.

Familiarise vendors and vendor details for each country and services inorder to manage and control them effectively for seamless delivery from each vendor in coordination with local level HUB resources / local Delivery resources 

Familiarise E2E vendor payment processing  for each of the services for each country inorder to pay them as per aligned schedule everytime for seamless delivery from each vendor

Understand country level & vendor level exceptioins, timelines, requirements etc in detail inorder to bring standardization in future operations