Total 72 Manager job vacancies in Bandar Puchong Jaya

Responsibilities

• Preparation and ensure accurate and timely reporting of monthly, quarterly and yearly consolidation financial and management reports, including regulatory reporting;
• Supervise and allocate tasks for continuous improvement in financial and management reporting processes;
• Ensure compliance with statutory regulatory requirements and applicable accounting standards;
• Provide additional financial accounting support and analysis to the Group;
• Assist in preparation of annual budget, cash flow management and costs control of the Group;
• Establish, review and enforce continuous improvement on adequacy and effectiveness of the Group’s risk management and internal controls system;
• Coach the team members, providing guidance to achieve their key performance indicators;
• Formulate and enhance standard operating procedures to identify hidden risk or non-compliance; 
• Liaison with external parties i.e. Auditors, Company Secretary, Tax Agent, Bankers, Lawyers and Local Authorities on related matters;
• Undertake ad-hoc projects

Requirements

• Bachelor's degree in Accounting/Finance or a professional certification from a recognized accounting organization.
• A minimum of 6-8 years of relevant experience, including regional exposure in Southeast Asia or the broader Asia region, and/or experience with public listed companies, with at least 2-3 years in a managerial role.
• In-depth understanding of accounting standards, group consolidation, and taxation, preferably with some background in external auditing.
• Strong analytical, communication, and leadership abilities, with a proven ability to work hands-on with team members.
• Proficiency in both written and spoken English

1. Free Parking: Say goodbye to parking stress, enjoy free parking spots just for you, right at our doorstep!
2. Casual Attire: No need for stuffy suits here! Dress comfortably every day. (If you have an appointment or are meeting with clients, be sure to dress to impress!)
3. Vending & Coffee Machines: Craving a snack or a caffeine boost? Our vending and coffee machines are always ready to keep you fueled and happy!
4. Store Credit: Love our products? Great news—you'll get store credit to treat yourself to your favorites!
5. Open Culture: Join a team that values transparency, collaboration, and open communication—your voice matters!
6. Medical Insurance: Your health is important to us, and we provide medical insurance to ensure you’re covered!
7. Personal Development Opportunities: We believe in continuous learning and growth—take advantage of opportunities to develop your skills and advance your career!

Responsibilities

• Preparation and ensure accurate and timely reporting of monthly, quarterly and yearly consolidation financial and management reports, including regulatory reporting;
• Supervise and allocate tasks for continuous improvement in financial and management reporting processes;
• Ensure compliance with statutory regulatory requirements and applicable accounting standards;
• Provide additional financial accounting support and analysis to the Group;
• Assist in preparation of annual budget, cash flow management and costs control of the Group;
• Establish, review and enforce continuous improvement on adequacy and effectiveness of the Group’s risk management and internal controls system;
• Coach the team members, providing guidance to achieve their key performance indicators;
• Formulate and enhance standard operating procedures to identify hidden risk or non-compliance; 
• Liaison with external parties i.e. Auditors, Company Secretary, Tax Agent, Bankers, Lawyers and Local Authorities on related matters;
• Undertake ad-hoc projects

Requirements

• Bachelor's degree in Accounting/Finance or a professional certification from a recognized accounting organization.
• A minimum of 6-8 years of relevant experience, including regional exposure in Southeast Asia or the broader Asia region, and/or experience with public listed companies, with at least 2-3 years in a managerial role.
• In-depth understanding of accounting standards, group consolidation, and taxation, preferably with some background in external auditing.
• Strong analytical, communication, and leadership abilities, with a proven ability to work hands-on with team members.
• Proficiency in both written and spoken English

1. Free Parking: Say goodbye to parking stress, enjoy free parking spots just for you, right at our doorstep!
2. Casual Attire: No need for stuffy suits here! Dress comfortably every day. (If you have an appointment or are meeting with clients, be sure to dress to impress!)
3. Vending & Coffee Machines: Craving a snack or a caffeine boost? Our vending and coffee machines are always ready to keep you fueled and happy!
4. Store Credit: Love our products? Great news—you'll get store credit to treat yourself to your favorites!
5. Open Culture: Join a team that values transparency, collaboration, and open communication—your voice matters!
6. Medical Insurance: Your health is important to us, and we provide medical insurance to ensure you’re covered!
7. Personal Development Opportunities: We believe in continuous learning and growth—take advantage of opportunities to develop your skills and advance your career!

Responsibilities

• Preparation and ensure accurate and timely reporting of monthly, quarterly and yearly consolidation financial and management reports, including regulatory reporting;
• Supervise and allocate tasks for continuous improvement in financial and management reporting processes;
• Ensure compliance with statutory regulatory requirements and applicable accounting standards;
• Provide additional financial accounting support and analysis to the Group;
• Assist in preparation of annual budget, cash flow management and costs control of the Group;
• Establish, review and enforce continuous improvement on adequacy and effectiveness of the Group’s risk management and internal controls system;
• Coach the team members, providing guidance to achieve their key performance indicators;
• Formulate and enhance standard operating procedures to identify hidden risk or non-compliance; 
• Liaison with external parties i.e. Auditors, Company Secretary, Tax Agent, Bankers, Lawyers and Local Authorities on related matters;
• Undertake ad-hoc projects

Requirements

• Bachelor's degree in Accounting/Finance or a professional certification from a recognized accounting organization.
• A minimum of 6-8 years of relevant experience, including regional exposure in Southeast Asia or the broader Asia region, and/or experience with public listed companies, with at least 2-3 years in a managerial role.
• In-depth understanding of accounting standards, group consolidation, and taxation, preferably with some background in external auditing.
• Strong analytical, communication, and leadership abilities, with a proven ability to work hands-on with team members.
• Proficiency in both written and spoken English

1. Free Parking: Say goodbye to parking stress, enjoy free parking spots just for you, right at our doorstep!
2. Casual Attire: No need for stuffy suits here! Dress comfortably every day. (If you have an appointment or are meeting with clients, be sure to dress to impress!)
3. Vending & Coffee Machines: Craving a snack or a caffeine boost? Our vending and coffee machines are always ready to keep you fueled and happy!
4. Store Credit: Love our products? Great news—you'll get store credit to treat yourself to your favorites!
5. Open Culture: Join a team that values transparency, collaboration, and open communication—your voice matters!
6. Medical Insurance: Your health is important to us, and we provide medical insurance to ensure you’re covered!
7. Personal Development Opportunities: We believe in continuous learning and growth—take advantage of opportunities to develop your skills and advance your career!

職責

• 準備並確保準確、及時地報告月度、季度和年度合併財務和管理報告，包括監管報告；
• 監督和分配任務，以持續改善財務和管理報告流程；
• 確保遵守法定監管要求和適用的會計準則；
• 為集團提供額外的財務會計支援和分析；
• 協助編製集團年度預算、現金流量管理及成本控制；
• 建立、檢討並持續改善本集團風險管理和內部控制系統的充分性和有效性；
• 指導團隊成員，提供指導以實現他們的關鍵績效指標；
• 制定和完善標準作業程序，以識別隱藏風險或違規行為；
• 就相關事宜與外部各方（即審計師、公司秘書、稅務代理人、銀行家、律師和地方當局）聯絡；
• 承接臨時項目

要求

• 會計/金融學士學位或認可會計組織的專業認證。
• 至少 6-8 年相關經驗，包括在東南亞或更廣泛的亞洲地區的區域經驗，和/或上市公司的經驗，並至少有 2-3 年的管理職位。
• 深入了解會計準則、集團合併和稅務，最好是一些外部審計背景。
• 強大的分析、溝通和領導能力，具有與團隊成員實際合作的能力。
• 熟練英語書面和口語

1. 免費停車：告別停車壓力，享受專為您提供的免費停車位，就在我們家門口！
2. 休閒裝：這裡不需要悶熱的西裝！每天穿著舒適。 （如果您有約會或會見客戶，請務必穿著得體，給人留下深刻印象！）
3. 自動販賣機和咖啡機：想吃零食還是喝點咖啡？我們的自動販賣機和咖啡機隨時準備好讓您保持活力和快樂！
4. 商店信用：喜歡我們的產品嗎？好消息 - 您將獲得商店積分來犒賞自己最愛的商品！
5. 開放文化：加入一個重視透明度、協作和開放溝通的團隊—您的聲音很重要！
6. 醫療保險：您的健康對我們很重要，我們提供醫療保險以確保您得到保障！
7. 個人發展機會：我們相信持續學習和成長—利用機會發展您的技能並推進您的職業生涯！

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand. Join us on this exciting journey as we expand our operations in Malaysia. We're looking for dynamic individuals who share our vision and want to contribute to the next chapter of Bjak's success.

About The Role

We are in search of an accomplished Product Manager with a fervor for crafting customer-centric products. Join our dynamic and fast-paced environment, collaborating with cross-functional teams to conceive, create and launch products that align with the company's vision and strategy.

Key Responsibilities:

• Cultivate a profound understanding of the customer experience, identifying product gaps and devising innovative solutions to bolster market share, enhance customer journey and fuel growth.
• Garner support for the product vision internally and externally, cultivating strong relationships with key partners.
• Formulate pricing and positioning strategies for products.
• Translate the product strategy into meticulous requirements and prototypes.
• Prioritize and define product activities, considering their impact on the business and customers.
• Collaborate closely with engineering teams to ensure swift time-to-market and resource optimization.
• Spearhead product launches, coordinating efforts with the public relations team, executives, fellow product management colleagues.
• Assess promotional plans to ensure alignment with the product line strategy and effective message conveyance.
• Champion the product, serving as its evangelist to heighten awareness and comprehension.
• Represent the company by engaging with customers, seeking feedback on company products and services.

• Demonstrated experience in product management or as an associate product manager.
• A proven track record of successfully managing all facets of a product's lifecycle.
• Proficiency in devising product and marketing strategies, with an adeptness in articulating recommendations to executive leadership.
• A solid technical background with hands-on experience or comprehension of software development and web technologies.
• Exceptional problem-solving abilities, coupled with a willingness to dive into tasks.
• Proficiency in collaborating with cross-functional teams within a matrix organizational structure.
• Superb written and verbal communication skills.
• Preferably, an MS/BS degree in Computer Science, Engineering, or a related field.

At Bjak, we offer the opportunity to be part of a fast-growing company at the forefront of innovation in financial services. As the Product Manager, you will play a key role in driving the success of our operations while working in a dynamic, supportive, and collaborative environment.

Joining Bjak offers:

• The chance to make an immediate impact on Bjak’s success in Malaysia.
• A creative and flexible work environment that encourages innovation.
• Competitive compensation, benefits, and opportunities for professional growth.

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, blockchain, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

Position Overview:

The Head of Operations will play a critical role in overseeing and optimizing the operational functions of BJAK. Reporting directly to the CEO, the successful candidate will be responsible for developing and implementing strategies to enhance efficiency, productivity, and profitability across all operational areas. This individual will lead a talented team and collaborate closely with key stakeholders to ensure the seamless execution of business operations.

Responsibilities:

• Develop and execute operational strategies aligned with the company's overall objectives and growth plans.
• Oversee day-to-day operations, including but not limited to production, supply chain management, quality assurance, and logistics.
• Lead and mentor a high-performing operations team, providing guidance, support, and development opportunities.
• Implement best practices and continuous improvement initiatives to optimize processes, reduce costs, and enhance operational efficiency.
• Collaborate with cross-functional teams to drive alignment and ensure operational excellence across the organization.
• Monitor key performance indicators (KPIs) and metrics to track progress and identify areas for improvement.
• Establish and maintain strong vendor and partner relationships to support operational needs and drive business success.
• Stay abreast of industry trends, market dynamics, and regulatory requirements to inform strategic decision-making and mitigate risks.

• Bachelor's degree in Business Administration, Operations Management, or a related field; MBA or advanced degree preferred.
• Years of progressive experience in operations management, with a proven track record of success in a leadership role.
• Strong leadership and people management skills, with the ability to inspire, motivate, and develop a high-performing team.
• Demonstrated expertise in strategic planning, process optimization, and change management.
• Excellent analytical skills and a data-driven approach to decision-making.
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.
• Proven ability to drive results in a fast-paced, dynamic environment while maintaining a focus on quality and customer satisfaction.

• Fast moving, challenging and unique business problems
• Strong learning and development plans for your career growth
• International work environment and flat organization
• Competitive salary
• Flexible working hours & arrangement, Casual work attire

• Lead the Operations & Maintenance (O&M) aspects of the Interconnection Facility (IF) for Utility-Scale Solar projects.
• Design and implement an effective maintenance plan on medium and high voltage systems as well as related power quality/telecontrol/telemetering/ICT system.
• Present O&M perspective in reviewing relay protection scheme and control design during construction and operation phase.
• Serve as an expert on transmission-related market design and regulatory issues, monitor key developments, and provide recommendations in these areas.
• Setup and lead a technical team consist of engineer and chargeman to respond to electrical breakdown at Interconnection Facility (IF) while ensuring compliance on Service Level Agreement.
• Communicate effectively with authorities, engineering consultants, competent persons, contractors, vendors and clients during projects phase and service warranty period.
• Develop maintenance procedures related to 6.6kV up to 132kV equipment while ensuring compliance with Health, Safety, and Environment legislation.
• Review project technical information and installation quality prior to Defect Liability Period and service warranty.
• Verify all the maintenance outcomes performed by technicians and contractors. Ensure that the countermeasures applied are in accordance with the standards, procedures and specifications allowed.
• Gather information on design failure, installations quality, or materials quality issue, and provide constructive feedback to Project Management team for future improvements.

• Possess at least 7 years of working experience in the development or operation of Interconnection Facility (IF) up to 132kV.
• Possess a Bachelor's Degree in Electrical Engineering or equivalent, or
• Certified competent person by Suruhanjaya Tenaga in 33kV or 132kV discipline.
• Expert in protection co-ordination studies and configuration of major relay brands approved for by TNB for Utility-Scale Solar Interconnection Facility.
• Experience with commissioning SAT/FAT activities including secondary injection test.
• Experience in secondary and primary designs of medium and high voltage equipment, including protection, metering, automation, power quality, and ICT.
• Excellent analytical, problem solving and decision-making skills.
• Customer oriented, independent, and good interpersonal skills.
• Good in communication, and excellent verbal and written in Bahasa Malaysia and English.
• Able to work on weekend and public holiday if required.
• Possess valid driving license D, and able to travel to remote areas.

About the job

IKEA Malaysia is seeking a passionate Human Resource Manager who play a pivotal role in translating Ikano Retail’s global people strategy into actionable plans that drive business success and elevate the co-worker experience, working closely with the Retail Manager to ensure that HR strategies are effectively implemented and aligned with business priorities, collaborate with Store HR Managers to drive impactful people initiatives across IKEA Malaysia stores, ensuring alignment with the overall strategy while adapting to local needs.

Your assignment

• Develop and implement a forward-looking Country People Strategy that aligns with business goals, drives organizational transformation, and ensures market leadership.
• Work closely with the global HR team to design and implement strategic initiatives across key areas, including Rewards & Benefits, Talent & Organizational Development and Co-worker Experience.
• Drive the HR agenda for IKEA Malaysia stores in close collaboration with Store HR Managers, ensuring the seamless execution of the people cycle, HR initiatives, and action plans.
• Collaborate with cross-functional teams to integrate HR strategies into broader business operations, ensuring alignment and synergy in achieving business objectives.
• Establish and maintain a compelling EVP that positions IKEA as the employer of choice in Malaysia’s retail market, ensuring our brand resonates with top talent.
• Lead the design and implementation of innovative talent strategies.
• Build and sustain a high-performance culture through a strong performance management framework and learning and development programs.
• Ensure compliance with Malaysian labor laws, Ikano Retail policies, and HR standards.
• Lead the charge on Diversity, Equity, and Inclusion (DEI), embedding these principles across all people and business operations.
• Contribute to the development of the HR team by sharing innovative HR practices and insights gained from the Malaysian market, strengthening the organization’s collective knowledge.
• Serve as a trusted advisor and strategic partner to the Retail Manager, IKEA Malaysia, and the Malaysia Management Team, providing insights and recommendations that drive business success.
• Lead change management initiatives to ensure smooth transitions during restructuring, market expansions, or operational changes.
• Utilize HR technology and data analytics to optimize decision-making, improve workforce efficiency, and measure the success of HR initiatives.

This position will be responsible for delighting clients around Asia Pacific through delivering retail measurement insights and analysis.

Main responsibilities include:

• Delight client stakeholders through retail measurement and consumer panel insights for a regional headquarter of a global client
• To help drive positive Net Promoter Score across the APAC region and HQ for the client
• Partner with the local NIQ market teams to elevate the customer engagement
• Contribute to regional industry and strategic thought leadership
• Collaborate on transforming the client experience with more efficiency of insights through Discover and embracing the NielsenIQ Service Model
• Support Account Development to identify revenue leads to help drive further growth

NIQ Customer Support team is focusing on building positive customer experiences by offering outstanding customer-centric servicing and support to uncover insights on consumer buying behavior, in a timely and consistent manner. This role drives loyalty and empowerment to enhance our customers' use of our data and tools through specialty expertise, engagement, and solutioning.

Responsibilities

• Support team in managing in-market complex customer queries, build apt hypothesis and bring prompt resolution with data support and effective communication.
• Work closely with in-market Consulting, Analytics & Insights team, Operations and Data Science, Global customer Service Centre to ensure all work is connected to client business issues and is delivered according to established timelines and in a way that contributes to driving client outcomes.
• Create an environment to encourage and drive solution mindset and to leverage best practices.
• Enhance servicing efficiencies through planning and execution of client engagement model to attain acceptable client (NPS) satisfaction scores.
• Measure emerging issues and quality trends, flag out areas of improvement regularly, and share with respective teams for improvement.

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, blockchain, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand. Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

This role focuses to perform the HR services-related tasks (eg. HR administrative, recruitment, learning/training development, HR service desk etc.) in timely manner. Candidate should be able to think out of the box and challenge the existing process to ensure continuous improvement.

• Establish a strong rapport with hiring managers to understand their strategic staffing needs and fill vacancies in a timely manner.
• Work with hiring managers to develop job descriptions and requirements, post advertisements in a variety of job platforms
• Review online applications, evaluate qualifications of both internal and external candidates, conduct interviews to analyse candidate experience and fit, coordinate pre-employment tests as needed, verifying references.
• Manage candidate interview results and selection decision with hiring manager. Provide candidates feedback on interview results as appropriate.
• Complete reference check and background checks on selected candidates, as requested.
• Liaise between new hires and human resources, ensuring submission of all documentation required.
• Be proactive, think strategically, and network early in search of stellar candidates for all positions.
• Recommend system improvements to current recruitment processes to ensure streamlined, cost effective, high quality services are provided to hiring managers.
• Track applicant flow, maintain pipeline of qualified candidates for future consideration, help collect and analyse recruitment data.
• Build and maintain database of qualified professionals to rapidly respond to talent management needs.
• Represent Bjak with professionalism, enthusiasm and energy to sell the organization to prospective candidates.
• Conduct informational interviews with potential candidates. Solicit and prioritize internal referrals.
• Proactive use of social media, Facebook, Linkedin etc.

• Bachelor's degree or relevant experience HR Certification, ideally Bachelor’s Degree in Human Resources/Business/Social Sciences/Psychology field
• Bi-lingual proficiency in Bahasa Malaysia and English
• Quality driven – in communications and all system transactions
• 5+ years' experience in Human Resources
• Strong recruiting and demonstrated ability to improve talent acquisition strategies
• Demonstrated expertise training managers and employees
• Strong organizational, critical thinking and communications skills
• Attention to detail and good judgement

At Bjak, we offer the opportunity to be part of a fast-growing company at the forefront of innovation in financial services. As the Marketing Manager – Malaysia, you will play a key role in driving the success of our Malaysian operations while working in a dynamic, supportive, and collaborative environment.

Joining Bjak offers:

• The chance to make an immediate impact on Bjak’s success in Malaysia.
• A creative and flexible work environment that encourages innovation.
• Competitive compensation, benefits, and opportunities for professional growth.

Reporting to Head of Sales Excellence of Region AA, you will play an important role of providing the analysis on how we can make our distribution in the market becomes more effective and efficient. You will need to come up with a model and framework on how we want to expand our distribution in the region that can support our long-term growth target.

The distribution framework must support our country sales organizations across Asia, Middle East and Africa in engaging with our customers, which based on strategic partnerships, supported by data you developed our performance-based distribution partnerships.

The responsibility of this role will be as below :

• Analyse sales data in the region Asia, Middle East and Africa on channel mix and provide recommendations to optimize our go to market approach for the region.
• Develop overall go to market approach for the region based on the analysis above.
• Define leading measures and KPIs to the approach and framework.
• Monitor the progress of the approach and make necessary actions to make sure the approach is working.
• Work closely with cross function team, include commercial team (sales and marketing) in both the region and countries, legal and compliance team.

• Coordinate and manage all tenant fit-out and reinstatement between internal and external parties.
• Monitor and review submission of tenant design for full compliance with IPC Shopping Centre’s standard on design guideline, local legislation requirement and Ikano risk requirement, while adhering to fit-out schedule.
• Close liaison with leasing and facilities management on new tenant as well as tenant’s change request.
• Review and manage continuous improvement with respect to Standard Operating Procedure (SOP) i.e. Fit-Out Manual, relevant forms / checklist.
• Incumbent is to be fully accountable on all aspects of tenants’ fit-out works (from receiving of update from leasing, design submission until renovation work at site) while adhering to accomplishing within the stipulated challenging timeline.
• Responsible for fit-out gap finding and remedy closure amid pre-opening inspection.
• Sourcing of quotation, preparation of purchase order and invoice submission to Finance for ad-hoc works which are related to landlord provision.
• To keep up-to-date filing of fit-out related matters.
• Handling of contractor work permit approval, documentation and filing.
• Key person representative of the company on fit-out related matters between the company and the tenant.
• Other ad-hoc assignment as required.

• Responsible for an annual revenue target to be executed / developed through new business in the year.  
• Work together with Vertical Leaders / Customer Success Teams and independently identifying and addressing client’s business issue or project brief, with the support from the technical teams proposing the right & relevant solution (i.e. type of consumer study, data collection approach, research design, timeline and investment). This includes developing & presenting the proposed solution to clients.  
• Take lead on proactive client engagement, identifying the right decision makers within the targeted companies and maintain a relationship with prospective clients with the aim to become a trusted advisor, thus gaining more business opportunities.  
• Maintain an accurate and up to date knowledge on research techniques and applications; eager to learn about value added analysis to properly answer client’s key research objectives.   
• Demonstrate willingness and ability to think about the client's business and take concrete steps towards building knowledge about a key industry vertical and also Consumer Insights Solution.  
• Ensure the vertical leaders and customer success teams have a full understanding of the prospective client’s requirements to ensure we deliver quality outputs and achieve high CSAT results  
• Ensure the right costing and margin of all out going proposals 
• Support in Marcoms and create email campaigns via Sales Loft 
• Full compliance with our costing, leads, pipeline and revenue systems in timely manner 

Bjak is dedicated to providing access to affordable and sustainable financial services for people across ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Through our flagship platform, Bjak.com, we help millions of people find insurance policies that offer the best value and coverage tailored to their needs.

Our commitment to innovation is driven by our investments in cutting-edge technologies such as Custom API, blockchain, trading systems, and data science. This enables us to make financial services more accessible, transparent, and easy to understand—services that were once out of reach for many.

At Bjak, we excel at navigating complex regulatory landscapes and have developed some of the most innovative financial products globally. We're on a mission to transform how people in ASEAN engage with financial services.

Job Summary

We are seeking a proactive and hands-on Customer Experience & Admin Operations Manager/Team Lead to oversee and streamline our customer service and administrative functions. This role requires someone with a strong "can-do" attitude, who is not only capable of leading a team but also comfortable rolling up their sleeves to get involved in daily tasks when needed. The ideal candidate will be detail-oriented, proficient in Excel for reporting and analysis, and passionate about improving both customer experiences and operational efficiency.

Key Responsibilities:

Customer Experience Management:

• Lead and manage the customer service team to provide high-quality support and engagement.
• Develop and implement customer service strategies that drive satisfaction and loyalty.
• Actively handle customer queries and issues when needed, especially during peak times or escalations.
• Monitor and analyze customer feedback to identify areas for improvement.
• Develop and enforce service level agreements (SLAs) and key performance indicators (KPIs) for the team.
• Resolve escalated customer issues promptly and professionally.
• Train and mentor team members to deliver exceptional service.

Admin Operations Management:

• Oversee day-to-day administrative operations, including office management, record keeping, and inventory control.
• Be hands-on with administrative tasks when required, such as managing office supplies, preparing reports, or organizing company documents.
• Implement and refine administrative processes to ensure operational efficiency.
• Coordinate with cross-functional teams to manage office supplies, equipment, and contracts.
• Ensure compliance with company policies and procedures in all administrative activities.
• Prepare reports and presentations on operational metrics for management.
• Support the finance and HR departments with administrative tasks, as needed.
  

Team Leadership:

• Manage and motivate a team of customer service and administrative staff, fostering a positive and collaborative work environment.
• Set team goals, conduct performance evaluations, and provide ongoing feedback.
• Identify training needs and facilitate skill development for the team.
• Create and manage team schedules, ensuring adequate coverage for customer service and administrative tasks.
• Step in and provide direct support during peak periods or in case of staff shortages.

• Bachelor’s degree in Business Administration, Operations Management, or related field.
• Proven experience (5+ years) in customer service, administration, or operations roles, with at least 2 years in a leadership capacity.
• Strong leadership and people management skills, with a "doer" or "can-do" attitude and the ability to take a hands-on approach when necessary.
• Proficiency in Microsoft Excel for data analysis, reporting, and operational metrics.
• Excellent communication, problem-solving, and conflict-resolution abilities.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
• High level of attention to detail and organizational skills.

Preferred Quality:

• Experience in process improvement and operational efficiency initiatives.
• Familiarity with data analysis and reporting tools.
• Experience working within a startup or fast-growing company environment.

At our company, we believe in fostering an environment where you can thrive. Our benefits package includes:

• Competitive salary
• Hybrid work arrangement
• Flexible working hours
• Casual work attire
• Comprehensive medical, dental and vision benefit
• Strong learning and development plans for your career growth
• International work environment and flat organization

Job description

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our core strengths are in navigating complex regulations, creating innovative products, and delivering exceptional customer experiences.

Position Overview:
We are looking for a highly organized and customer-focused Head of Concierge to lead and elevate the service delivery for our most valued customers. This role is key in managing VIP client interactions through our customer service and chat teams, ensuring every engagement reflects the highest standards of care, personalization, and efficiency. You will oversee a dedicated team, design strategies to enhance customer satisfaction, and build lasting relationships with VIP clients.

Key Responsibilities:

• Oversee all VIP customer interactions, ensuring personalized and exceptional service.
• Proactively anticipate client needs and deliver tailored solutions through the chat and support channels.
• Lead, train, and inspire a high-performing concierge team specializing in customer experience.
• Foster a culture of responsiveness, empathy, and commitment to excellence.
• Develop and implement strategies to enhance the VIP customer journey across all touchpoints.
• Collaborate with the Customer Experience team to align concierge services with company objectives.
• Manage daily operations of the concierge and chat teams, ensuring efficiency and timely responses to customer queries.
• Monitor and optimize processes to deliver superior outcomes for VIP customers.
• Build strong relationships with VIP clients, ensuring their loyalty and satisfaction.
• Act on feedback to continually improve service offerings and address any concerns effectively.
• Establish and track key performance indicators (KPIs) for service quality and team efficiency.
• Analyze customer data and trends to identify opportunities for improvement and innovation.

• Proven experience in customer service, customer experience, or similar roles, with a focus on VIP client management.
• At least 6-8 years of experience, with 3+ years in a leadership position managing chat or customer service teams.
• Exceptional communication and interpersonal skills, with the ability to handle high-pressure situations calmly.
• Strong analytical and problem-solving skills.
  

Personal Attributes:

• Customer-focused mindset with a passion for delivering excellence.
• Natural leader with the ability to inspire and motivate a team.
• Solution-oriented, proactive, and able to think on your feet.

• Competitive salary and benefits package.
• International work environment with a flat organizational structure.
• Opportunity to lead and shape a key function within a fast-growing company.
• Casual work attire and a collaborative team culture.

• Lead a team of 3 - 5 analysts to deliver consistent and high-quality actionable insight   
• Build and maintain strong relationships with senior client stakeholders  
• Coach, develop and inspire team to develop careers and drive innovative approaches to client briefs  
• Manage internal stakeholders and projects to ensure the client’s requirements are translated into delivering the very best NIQ-GFK CMI can offer.   
• Proactively share and exchange best practice and industry knowledge across NIQ-GFK internal teams  
• Be responsible for delivering analytics & insights services and conducting tactical client training for Guided Analytics & NIQ GFK CMI products and solutions such as Brand Health, segmentation, Usage & Attitudes, Customer Experience, Shopper and Qualitative research.
• Entrusted to deliver flawless research and analytics to our clients. 
• Be responsible for identifying opportunities through day-to-day engagements with our clients, handing off opportunities to Account Development to pursue 
• Have a strong working knowledge of the client business priorities and the role we can play in supporting these goals
• Be a confident and capable crafter of compelling insights, deliver clear and actionable recommendations to our clients helping them grow their business.    

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our core strengths are in navigating complex regulations, creating innovative products, and delivering exceptional customer experiences.

Position Overview:
We are seeking a visionary Head of Customer Experience to lead our efforts in delivering exceptional customer satisfaction and loyalty. This role will drive the customer-centric strategy across the organization, ensuring that every interaction enhances the customer journey and fosters long-term relationships.

• Develop and implement a comprehensive customer experience strategy aligned with company objectives.
• Champion a customer-first culture across the organization.
• Analyze customer journeys to identify pain points and areas for improvement.
• Work cross-functionally to design and implement solutions that enhance the customer experience.
• Define and monitor key performance indicators (KPIs) for customer satisfaction and loyalty.
• Leverage customer feedback and data analytics to inform decision-making and strategy adjustments.
• Build and lead a customer experience team to drive initiatives and ensure consistent service delivery.
• Provide coaching and development opportunities for team members.
• Partner with internal teams (e.g., Sales, Marketing, Product) to align on customer needs and deliver a unified experience.
• Represent the voice of the customer in executive meetings and strategic planning.

Qualifications:

• Bachelor’s degree in Business, Marketing, or a related field.
• 5+ years of experience in customer experience or related roles, with 3+ years in a leadership capacity.
• Expertise in journey mapping, customer feedback systems, and CX metrics.
• Strong analytical, problem-solving, and interpersonal skills.
• Proficiency in CRM tools and customer experience platforms.

Personal Attributes:

• Strategic thinker with a customer-focused mindset.
• Passionate about creating meaningful and memorable experiences.
• Skilled in managing change and driving innovation.

• Competitive salary and benefits package.
• International work environment with a flat organizational structure.
• Opportunity to lead and shape a key function within a fast-growing company.
• Casual work attire and a collaborative team culture.

• • Build a cultural change to the shopfloor to functional heads level through – Training, team building and improvement projects to learn LEAN culture.
  • Develop and implement a structured audit system across APAC factories, focusing on compliance with key manufacturing excellence standards like LEAN, VSM, 5S, and OEE.
  • Use periodic audits to uncover inefficiencies, bottlenecks, and non-value-added activities, highlighting gaps between current operations and industry best practices to drive continuous improvement.
  • Create detailed audit reports that summarize findings, highlight areas for improvement, propose actionable recommendations, conduct root cause analysis for major inefficiencies, and provide feedback and support to local teams in implementing corrective actions.
  • Prioritize audit findings based on impact and complexity, collaborate with plant managers to develop targeted action plans, and incorporate continuous improvement methodologies like Kaizen or DMAIC to address key gaps.
  • Use audit results to tailor training programs, facilitate LEAN-focused workshops, and launch improvement projects with a structured approach using tools such as Gemba walks and PDCA cycles.
  • Set up a KPI-based dashboard to monitor progress on audit findings, tracking key metrics like productivity, downtime reduction, and energy savings, with regular reporting to ensure timely issue resolution.
  • Conduct monthly or quarterly reviews with plant managers to assess corrective actions, escalate delays, and use visual management tools to ensure transparency and accountability in improvement efforts
  • Identify significant gaps between standard (state of the art) manufacturing and local Operations practices to create and guide for continuous improvement. Define the manufacturing road map for all APAC countries
  • Implement automation to achieve efficiencies but also to create attractive work environment
  • Reduce non-value-added processes e.g. moving quality inspection methods into the production process (inline testing)
  • Develop a region wide Manufacturing Excellence Management System including standards and related auditing activities to ensure compliance with requirements.
  • Support of the local R&D and Operations team to integrate new production technologies and to improve existing manufacturing processes
  • Transfer production know how and new technologies from Group or Regional level into the National factories

Get to know the Team

We are a dedicated team of passionate individuals from multiple backgrounds who come together to support a common mission: enable Grab to deliver faster with each new release. Our team members are spread across multiple countries focusing on programs that impact millions of customers across Southeast Asia.

Get to know the Role

As an individual contributor, you will manage complex, multi-functional projects from start to finish, focusing on how Grab serves businesses across Southeast Asia. Collaborating with partners, you will plan requirements, identify risks, manage schedules, and communicate with team members across the company. Being a bridge between engineering and business teams, you will work with colleagues from all parts of Grab's operations to deliver new features improving millions of passengers, drivers, and merchants daily. Your mission is to accelerate impact, remove inefficiencies, lead prioritisation, and improve technology processes.

The Critical Tasks You Will Perform

You will manage project timelines, define milestones, monitor and report progress, identify risks, and resolve impediments. You will work with multiple teams consisting of Engineers, Product Managers, Designers, Analysts, and QA to ensure successful program delivery. You will be the primary communication interface for complex programs that span across multiple engineering organizations. You will coach teams on delivery frameworks and methodologies suited to their needs. You will lead roadmap planning and prioritization processes. You will find ways to help teams and the organization improve their delivery methods.

• You will manage project timelines, define milestones, monitor and report progress, identify risks, and resolve impediments.
• You will work with multiple teams consisting of Engineers, Product Managers, Designers, Analysts, and QA to ensure successful program delivery.
• You will be the primary communication interface for complex programs that span across multiple engineering organizations.
• You will coach teams on delivery frameworks and methodologies suited to their needs.
• You will lead roadmap planning and prioritization processes.
• You will find ways to help teams and the organization improve their delivery methods.
• You will drive and manage teams to deliver value for the organization
• You will drive changes in the way the teams operate and delivery

Bjak is reshaping the financial landscape in ASEAN, providing affordable, innovative solutions to millions of people across the region. Headquartered in Malaysia, we operate the largest insurance portal in Southeast Asia, helping customers find the best value for their insurance needs. By leveraging advanced technology and data science, we are simplifying access to financial services and empowering customers to make smarter, more informed decisions.

As we continue to grow and strengthen our presence in Malaysia, we are looking for an experienced and dynamic Marketing Manager to lead our marketing efforts and drive the company’s success in the Malaysian market.

About the Role
The Marketing Manager – Malaysia will be responsible for developing and executing Bjak’s marketing strategy in Malaysia. You will lead the efforts to localize our global initiatives and ensure they are aligned with the unique preferences, behaviors, and trends of the Malaysian market. The role requires a hands-on leader who thrives in a fast-paced environment and understands the intricacies of consumer behavior in Malaysia, as well as the competitive landscape.

We need someone who can take ownership of the brand, drive customer acquisition, and maintain Bjak’s position as a leading player in the market. You should be ready to hit the ground running, with a clear understanding of what it takes to succeed in a rapidly changing industry.

• Market Expertise: You should be an expert in Malaysia’s consumer landscape, understanding local trends, cultural nuances, and preferences to create campaigns that resonate with the audience.
• Strategic Campaign Execution: You will be responsible for designing and executing integrated marketing strategies, from digital marketing to offline campaigns, ensuring a seamless customer journey.
• Digital Proficiency: You should have a deep understanding of digital marketing channels, including social media, SEO, content marketing, and performance marketing, and know how to leverage these to drive engagement and conversions.
• Brand Stewardship: Be able to effectively position and communicate Bjak’s value proposition in Malaysia, ensuring brand consistency across all touchpoints.
• Data-Driven Mindset: Know how to measure, analyze, and optimize marketing campaigns using data, ensuring that every campaign delivers maximum impact and ROI.
• Cross-Functional Collaboration: Collaborate with internal teams, including product, sales, and customer support, to ensure a cohesive and unified approach to marketing.
• Agency & Vendor Management: You should have experience managing relationships with agencies, partners, and influencers to amplify campaigns and build brand awareness.

What We’re Looking For

• 7+ years of marketing experience, with at least 3 years in a leadership role focused on the Malaysian market.
• Proven ability to develop and execute marketing strategies tailored to the Malaysian consumer market.
• Strong knowledge of digital marketing tools, including paid media, social media, email marketing, and analytics platforms.
• Excellent communication skills in English and Bahasa Malaysia, with the ability to craft engaging content and lead bilingual campaigns.
• A strategic thinker with a hands-on approach, able to balance big-picture vision with tactical execution.
• Strong analytical skills and a data-driven approach to campaign planning and decision-making.

At Bjak, we offer the opportunity to be part of a fast-growing company at the forefront of innovation in financial services. As the Marketing Manager – Malaysia, you will play a key role in driving the success of our Malaysian operations while working in a dynamic, supportive, and collaborative environment.

Joining Bjak offers:

• The chance to make an immediate impact on Bjak’s success in Malaysia.
• A creative and flexible work environment that encourages innovation.
• Competitive compensation, benefits, and opportunities for professional growth.

Join us as a Product Manager to lead the vision, strategy, and growth of Designs.ai and our creative tools! Drive innovation, collaborate with dynamic teams, and create seamless user experiences that redefine how the world designs.

The Job:

• Product Strategy and Vision:
• Define and communicate a compelling product vision, strategy, and roadmap for Designs.ai and other associated products aligned with the company's overall goals.
• Stay ahead of market trends, customer needs, and competitive landscape to ensure product differentiation.
• Be data centric in product prioritization.
• Product Development and Management:
• Work closely with engineering, design, and AI teams to build and enhance features, ensuring a seamless user experience.
• Lead product lifecycle activities, from concept to launch, and post-launch analysis.
• Prioritize features and enhancements based on user feedback, analytics, and business goals.
• Develop and maintain clear product documentation, including specifications and user stories.
• Stakeholder Collaboration:
• Act as the main point of contact for cross-functional teams, including leadership, marketing, sales, education and customer support.
• Collaborate with the CTO and leadership team to align on product direction and milestones.
• Metrics and Performance:
• Define, track, and analyze key performance indicators (KPIs) to measure product success.
• Utilize data-driven decision-making to identify opportunities for improvement and innovation.
• Customer Focus:
• Engage with users and gather feedback through surveys, interviews, and usability testing to continuously improve the product.
• Champion the voice of the customer within the organization.

The Person:

• Minimum 5 years of experience in Product Management, preferably in SaaS, AI, or design tools.
• Proven track record of managing successful products from ideation to launch.
• Experience with agile methodologies and tools like Jira, Trello, or similar.
• Strong understanding of UI/UX principles and user-centered design.
• Excellent communication and presentation skills to engage both technical and non-technical stakeholders.
• Analytical mindset with proficiency in using tools like Google Analytics, Mixpanel, or similar.
• Familiarity with AI, machine learning, or creative tools is a strong advantage.
• Familiarity with AI and machine learning concepts, especially as applied to creative tools.
• Understanding of APIs, web technologies, and basic programming concepts (preferred).
• Ability to inspire and lead cross-functional teams without direct authority.
• Exceptional organizational and prioritization skills to manage competing priorities effectively.
• Passion for design and creativity, with a keen understanding of customer needs and challenges.
• A proven ability to turn user insights into actionable product improvements.

• Annual Leaves- Additional annual leave will be credited to you on a yearly basis.
• Medical and Insurance Coverages - We have got you covered.
• Subsidies - Enhancing your well-being, we offer optical and dental subsidies
• Opportunities - Above training and guidance, you will have the opportunity to try, to build your confidence and become your best self, and to interact and build a strong relationship.
• Rocking Diversity- Play hard, work harder with people of diverse skill sets and experiences! Challange yourself to step out of your comfort zone, and you'll find yourself growing in way you'd never imagine.

Description

Now part of the logistics division of the CMA CGM Group, PRISM is an independent next generation 4PL company designed to meet the specific needs of customers in transforming their supply chain. PRISM has integrated offer of services and advice based on its robust expertise in Transport, Customs and digital solutions which can be customized and interfaced through its own 4PL management system or through reversible solutions available in the market. Globally, PRISM works with operational hubs in America, Europe, Asia and across its network centres of expertise in France and Switzerland. PRISM offers coverage across 3 time zones for 24/7 availability and greater customer proximity.

A central theme of its operational excellence approach, PRISM objectively selects the best supplies in the market, contribute to the freight purchasing strategy and provide end-to-end flow management, while seeking to optimize, time to market and reduce the carbon footprint of transport operations

Lead a team of Customer Services agent (Front-Offices, Back-Offices, Billing Auditors…)

• Ensure the targets (performance, quality, cost) are reached by the team who is responsible for
• Lead the team by bringing team spirit, encouraging continuous improvement initiatives
• Coach the team by sharing his/her experience and bringing trust and self-confidence
• Organize the daily team attendance and involvement (hybrid management, back-ups…)
• Alert his/her direct Manager in case of dysfunction internal to the team
• Escalate any related topics to the upper level of hierarchy, as per the agreed escalation matrix

Supervise and Monitor the Operational Workflow to Ensure a Full Supply Chain Visibility to the Customer

• Receive and control customer bookings according to the processes in place
• Contribute to the continuous improvements and savings for the customer (optimization, consolidations…)
• ensure the data quality and assign customer booking to a selection of 3PLs
• monitor shipments on regular basis (3PL shipment confirmation, milestones completion, etc.)
• drive corrective actions when required (missing event, missing document etc.)
• monitor delays and deliveries events using the dedicated IT solutions (TMS, collaborative platform, BI…)
• alert the customer team pro-actively in case of deviation and propose alternative solutions
• communicate with internal (regional and overseas) and external organizations
• ensure that all communications generated in the related IT solution (chat, tasks etc.) are handled in a timely manner.
• create the reports and analysis to give a consolidated vision of the flows for a single customer
• track and provide corrective actions for the customer complaints

Deliver Customer Satisfaction

• manage and supports order management to ensure the best possible service level

• meet deadlines and ensure completion of customer service tasks within the expected time frames
• ensure a consistent and pro-active communication flow with the customer
• act as a strong interface to resolve customer problems, manage troubleshooting and issue resolution
• prioritizes, resolves and/or escalates issues to secure the customer’s interest
• represent PRISM internally and externally
• Use the tools and communication to react to customer requests
• Act as Single point of contact for the customer
• Report saving initiatives to the dedicated department
• provide his/her expertise in transportation management
• Use of the technologies to be more efficient and work with the Customer Business Solution (I.T representative)

Contribute to improve Partner and Vendor performance

• monitor the 3PLs service quality and give feedback to the Hub manager
• monitor the good deployment and efficiency of new operational practices with the 3PLs
• Contribute to formalize the SOP
• provide 1st level of support to the 3PL (operational inquiries, data matters etc.)
• set up and monitor corrective action plans in agreement with the Hub manager

Others

• Other tasks as assigned by the Manager

• Proven track record in a similar role, ideally in a 4PL environment

• Minimum of 3 years of transport management / freight forwarding experience (Air operations)
• Transport Operations Management (Airfreight)
• Excellent in verbal and written English
• Experience in AOG (Aircraft on Ground)

Scope of Position: Develop, maintain, lead and measure Expeditors’ product and service deliverables to satisfy the specific needs of a Corporate Account(s).
Continually seek opportunities for service enhancement and improved tactical management. Increase our share of customer business on an annual basis.

Major Duties and Responsibilities:

Account retention, Strategic responsibilities:

• Continually seek improvement in procedures and services to create more efficient and
• cost effective operations.
• Continually search for and implement cost savings within Expeditors (whether through
• efficiencies or hard cost savings).
• Design and manage QMR process with account input. Maintain and participate in
• scheduled QMRs locally.
• Manage schedule of global QMRs when applicable. Consolidate data from global QMRs.
• Involve Branch Managers or Key Department Managers in the QMR process.
• Facilitate communication amongst all key contacts and all related Expeditors
• contacts.
• Facilitate cooperation and positive working relationship with 3rd party vendors
• Communicate technology updates and tools proactively.

Account retention, Tactical responsibilities:

• Maintain all account rates and tariffs.
• Keep rates fresh and manage yields on a monthly basis.
• Coordinate RFQs and rate requests.
• Ensure the branches file ATS and advise TLI number.
• Distribute rate information as needed within the Expeditors network timely.
• Provide clear instructions on operational requirements so that branches can construct their DLSOPs.
• Ensure branches are maintaining / updating DLSOPs.
• Make sure all Expeditors branches are aware of account key contacts in their location. 
• Email distribution backed with quarterly conference calls are the preferred method.
• Assist and support all Expeditors in-house operations representatives based at the Corporate Account.
• Establish and direct all reports required to evaluate Expeditors performance.
• Establish target performance metrics with the account.
• Ensure that a functioning and agreed upon invoicing - payment process is in place. Make sure this is included in the DLSOP.
• If a third party payment center is involved, ensure process flow and contacts for escalation is in place in DLSOP.
• Assist with collections on past dues over 30 days.
• Provide assistance in resolution of regional claims and disputes.
• Set up Management reports to ensure global consistency and data integrity.

Account development, Strategic responsibilities:

• Continually search for and implement cost savings for your client by improving processes and eliminating waste.
• Establish, maintain and review account objectives through the use of an annual business plan reviewed quarterly with Corporate Sponsor and key personnel.
• Identify opportunities and keep Teamsell updated accordingly.
• Be dedicated to the success of Expeditors and the program using ethical business practices, personal commitment, passion & sacrifice, and an obsession with the fundamental details of running the business.

Account development, Tactical responsibilities:

• Travel when necessary within region to branch offices, customer field offices, and account customers to resolve issues, review branch operating procedures, and maintain customer information and satisfaction. International travel as required.
• Update key customer contacts with industry information through newsflashes, insights and global news that directly affect them.
• Maintain lines of communication with all key contacts – locally, regionally or internationally – as needed within account’s organization.
• Maintain a thorough client organizational chart with all key contacts showing responsibilities and role (i.e.; decision maker, influencer, advocate, coach)
• Ensure advanced notice of service irregularities.

Responsibilities:
To perform day to day tasks, being able to demonstrate a thorough understanding of our customers’ expectations and execute them with an appropriate sense of urgency, attitude, commitment and professionalism. You are required to be our customer’s ‘go-to’ person for all their freight forwarding needs. In addition to this, to perform tasks as requested, including, but not exclusive to, assisting in general customer service duties.

Job Purpose:
To provide administrative assistance to the AM Department. To assist the Account Managers in implementing winning account management strategies with focus on designated key accounts for achieving the financial targets, productivity standards, market focus & share objectives, customer satisfaction and loyalty objectives. To assist Account Managers in penetrating and expanding the market share of the designated key accounts.

Key Accountabilities:

• Support the Account Managers in QBR’s (business reviews) and presentations preparations.
• Support the department with RFQ’s.
• Support the department in business development and customer retention.
• To coordinate with the Account Managers in providing administrative assistance to the Department, function as back-up for Account Managers when specific support is needed.
• To perform the coordinating role and focus on specific designated accounts of the company and take ownership.
• To ensure that all customers that you are responsible for have Standard Operating Procedures in place, 'Customer SOP'.
• Timely, accurate and proactive communication with customers.
• To focus on customer service compliance, to coordinate with customer service and operations teams, to comply to the preset account documentation processes and productivity standards.
• To participate in customer service reviews, customer satisfaction surveys and making analysis for the designated accounts.
• Follow up on AR status.
• To assist in Transition & Implementation of account.
• Meeting customers with the Account Managers whenever required.
• To take up additional tasks as required to meet the Department’s needs.