Director of Rooms/Resident Manager
Full-time
Director/C-Level
1 week ago
Responsibilities: Oversee the daily operations of the rooms division, ensuring smooth and efficient service delivery. Develop and implement strategies to maximize revenue and minimize costs. Ensure compliance with all
Responsibilities:
- Oversee the daily operations of the rooms division, ensuring smooth and efficient service delivery.
- Develop and implement strategies to maximize revenue and minimize costs.
- Ensure compliance with all hotel policies, procedures, and safety regulations.
- Recruit, hire, train, and develop a high-performing team of staff members.
- Motivate and inspire the team to deliver exceptional guest service.
- Conduct regular performance reviews and provide coaching and feedback.
- Address employee concerns and resolve conflicts promptly and professionally.
- Ensure that all guest needs and expectations are met or exceeded.
- Respond to guest complaints and feedback in a timely and effective manner.
- Implement strategies to enhance the overall guest experience.
- Manage the department's budget and control costs.
- Monitor and analyze financial performance to identify areas for improvement.
- Make informed decisions regarding capital expenditures and operational expenses.
- Conduct regular inspections of guest rooms and public areas to ensure cleanliness and maintenance standards.
- Implement quality control measures to maintain high standards of service.
- Monitor guest satisfaction surveys and implement corrective actions as needed.
Requirements:
- Proven experience in hotel management, with a strong focus on rooms division operations.
- Good organizational and leadership abilities.
- Excellent communication and people skills.
- The ability to work effectively with people from diverse cultural backgrounds.
- Knowledge of industry's legal rules and guidelines.
- Bachelor's degree in hospitality management or a related field.
- Strong understanding of hotel operations, including revenue management, sales, and marketing.
- Strong attention to detail and problem-solving abilities.
- Proficiency in hotel management software systems.
- The role often requires working irregular hours, including weekends and holidays.
Perks & Benefits
- Commission and bonus
- Nearby public transport
- Regular team activities
- Medical insurance
- Personal leave
- Open culture
- Personal development opportunities
- Dental insurance
- Paid training and development
Pan Pacific Hotels Group is a wholly-owned hotel subsidiary of Singapore-listed UOL Group Limited, one of Asia’s most established hotel and property companies with an outstanding portfolio of investment and development properties.
Based in Singapore, Pan Pacific Hotels Group owns and/or manages more than 40 hotels, resorts and serviced suites including those under development in 24 cities across Asia, Oceania, North America and Europe.
Voted “Best Regional Hotel Chain” by readers in Asia in 2017, Pan Pacific Hotels Group comprises two acclaimed brands: its signature brand, Pan Pacific and its deluxe brand, PARKROYAL.
Sincerity is the hallmark of Pan Pacific Hotels Group. The Group is known to its guests, partners, associates and owners for its sincerity in people and the sense of confidence which alleviates the stresses of today’s complex world.
Being a young and dynamic company, we have aggressive expansion plans and as such, we are looking for motivated and energetic people to be part of our growing team. If you have a passion for the industry and are driven by the desire to create memorable hotel experiences, Pan Pacific Hotels Group is able to offer you great opportunities as we continue to strengthen our global footprint Why join us? Our purpose is to be a Great Brand, Great Hotel, Great People, Great Relationship. Our values are is to work cohesively as a team, make things simple and uncomplicated, enhance our performance and respect and care for our wider community.
