Staff Specialist Automotive Complaint Management
Full-time
Senior Executive
14 hours ago
Job DescriptionIn your new role you will:• Responsible for processing the incoming customer complaint send-to-end for products and customers in the automotive industry• Develop corresponding problem verifications and defi
Job Description
In your new role you will:
• Responsible for processing the incoming customer complaint send-to-end for products and customers in the automotive industry
• Develop corresponding problem verifications and define the necessary analysis
steps – you support the colleagues of our global production sites in problem solving
• Ensure that 8D method is applied and handle the 8D report generation for our customers
• Find innovative, efficient, and targeted solution approaches to customer returns with a variety of causes
• Drive projects based on customer return data and implement improvement measures to ensure high customer satisfaction
Your Profile
You are best equipped for this task if you have:
- A degree in Electrical Engineering, Physics, Material Science, Microsystems Technology or a comparable field and the associated technical understanding
- At least 3 years of professional experience in the area of Quality or Complaint Management, ideally within the automotive industry
- Knowledge in the area of semiconductor production (front-end and back-end) and/or semiconductor analysis would be an advantage
- Solid knowledge of 8D method and problem solving tools (e.g. 5-Why,Failure Tree Analysis) and experience in applying to successfully reach customer satisfaction
- Excellent communication and mediation skills as well as intercultural competence to successfully manage your stakeholders around the globe
- The ability to always balance the dimensions quality, costs, and time in the interest of Infineon
- Excellent English language skills
Perks & Benefits
- Bonus
- Allowance (meal, transportation, etc.)
- Flexible working hours
- Medical insurance
- Personal development opportunities
- Remote work flexibility
Infineon’s wafer fabrication facility in Kulim High Tech Park, Kedah, is its first wafer fab in Asia and presently employs 2100 staff. The Kulim plant has added a building-shell which can include a new 12,000 square meter fab facility with the potential to double production capacity. With Fab 2, Infineon Kulim is positioned as the manufacturing competence centre of semiconductors focusing on the efficient use of electric energy and the electrification of automobile for improved performance and safety as well reduced carbon emission.
Infineon Technologies Kulim Sdn Bhd (679693-W) implemented advanced manufacturing concepts such as radio frequency lot tracking system – a total paperless concept; Zero Defect Culture which strongly focus on “do it right the first time” with no rework; and a Green Concept fulfilling environmental requirements on its products and the industries of its customers. Other accolades include ISO 14001:2004 and OSHAS 18001:2007 certifications.