Title: Customer Care Specialist
Company: Britishpedia Media Group Sdn. Bhd.
Employment Type: Full-time
Basic Salary: RM 2300 - RM 2800
Location: Kuala Lumpur
About the Company:
At Britishpedia Media Group (BPH), we're more than just a publishing house – we're storytellers. Founded in 2013, we specialize in sharing inspiring life stories of successful individuals across Europe. Now expanding into Malaysia and Singapore, with plans for further growth in Asia, we offer a dynamic work environment with ample opportunities for career advancement.
Join Our Team as a Customer Care Specialist:
Embark on an exciting journey to connect with successful personalities. As a Customer Care Specialist, you'll play a crucial role in prioritizing customer satisfaction. Actively listen to their needs, resolve issues promptly, and build strong relationships. If you're a team player with excellent relationship skills, you have the spirit to join us.
Responsibilities:
- Respond promptly to customer inquiries via various communication channels.
- Follow up on inquiries and provide outstanding service through phone, email, and chat.
- Send reminders for payment follow-ups and ensure timely resolution.
- Review biographies completed by editors before client submission.
- Attend to government/authorities' requests and director/GM inquiries.
- Perform other administrative duties as assigned.
Requirements:
1. SPM/O-Level, Diploma, or Degree in any field.
2. 1-2 years of relevant work experience.
3. Proficiency and fluency in English and BM. Fluency in Indonesian language will be added advantage
4. Excellent verbal communication skills.
5. Clear and confident phone manner.
6. Customer-centric mindset.
7. Willingness to embrace challenges and take responsibility.
8. Positive attitude, adaptability, and problem-solving skills.
Join our team and be part of an inspiring journey at Britishpedia Media Group. Apply now! You can also email your resume to paul.loh@britishpediamedia.com or contact Mr.Paul @ 012 - 678 8542
Benefits:
- Career advancement opportunities.
- Positive work environment.
- Proper guidance and training provided.
