Total 33 customer service job vacancies in Shah Alam, Selangor

Job Description ;

• Provide forwarding/ logistics solutions to customers and guide the customer on shipping, customs clearance and logistics matter.
• Update daily container movement planning.
• Plan and coordinate shipments to ensure timely delivery to final destination.
• Responsible for handling all shipping coordination including vessel booking, freight arrangement, shipping documents and other related document preparation.
• To coordinate with 3rd party logistics service providers and provide full logistic support to the sales division.
• To liaise with customers for any inquiry.
• Carry out any other tasks that assigned by superior from time to time.

Requirement ;

• Candidate must possess at least Professional Certificate, Diploma or equivalent.
• Required language(s): English & Mandarin
• At least 2 years of experience in the related field is required for this position.
• Good attitude
• Fresh graduates are encouraged to apply too, training provided.

Company Overview

We are a dynamic and reputable total logistics service provider specializing in global ocean freight, transportation and supply chain solutions across various industries. We take pride inproviding our clients with solutions and ideas to resolve their difficulties. We wish to invite suitable candidates to join us.

Job Content 

• Responsible for matters related to customer orders
• Maintain good customer relationships
• ⁠Responsible for handling customer debt docking

Job Requirements

• Strong communication and coordination skills
• Have certain resistance to stress
• Have certain sales experience and skills
• Proficient in listening, speaking, reading and writing in Malay, English and Chinese

Perks & Benefits

• Flexible working hours ( to be discuss ) 
• Personal leave
• Open culture
• Personal development opportunities

HIRING CUSTOMER SERVICE!!

MONDAY-FRIDAY 9AM-6PM
SATURDAY 9AM-1PM
SALARY RM2000-RM2500

• Allowance+EPF+SOCSO
• Annual Increment
• Annual Performance Bonus
• AGE 18-30
• TRANSPORT NEEDED
• NO working experience require , able to speak & write basic  Mandarin ,Bahasa Malaya, English.

Send your resume to cindy1925@live.cn or Whatsapps to 0123068653(Cindy）
Location: Jade hill, Kajang

Logistics & courier Express Company

Perks & Benefits

• Personal leave
• Personal development opportunities
• EPF+SOCSO

Objective / Purpose of the Job

We are a leading wholesaler, importer, supplier, and retailer of a wide range of products, from clothing to fashion accessories, IT gadgets to consumer electronics, household goods to kitchen appliances, office supplies to souvenirs, cosmetics to health supplements, and various food to non-food FMCG merchandise. With an established presence both online and offline, we are in the midst of executing an exciting growth plan. As the Assistant Manager of Retail Operations and Customer Service, he/she will be instrumental in driving continuous improvement and ensure we continue to meet customers’ expectations.

As the Assistant Manager of Retail Operations and Customer Service, he/she will be key to ensuring the consistency of the operations department and support in driving it forward. Team development will be a significant part of this role, ensuring the existing workforce, be it in-house, outsourced, or licensees’ personnel, can take on an increase in volume and bring in new skill sets as we continue to invest in new sites (both online and offline) and products. He/she will be creating a culture through empowering a continuous improvement mind-set and utilising change management to increase efficiency and quality.

Key Activities / Accountabilities

• Manage, review and further develop operational SOPs. Work closely with interdepartmental, inter-company teams to ensure operation processes are efficient. Identify and lead site Continuous Improvement initiatives. Implement and sustain operational best practice with quality in mind.
• Develop and embed store KPIs, aligning them with business growth objectives. Develop site ownership, aiming to increase site utilisation and performance. Ensure awareness of daily service levels for area of responsibility and a plan to achieve required service levels within the agreed timeframe.
• Utilise staff across the sites & assign the correct skills to support priority plans. Ensure efficient operation and control of site resources and make best use of skills vs priorities.
• Drive cost savings through efficient use of resources at his/her disposal.  Understand operational risks and ensure that correct control measures are in place.

Customer Service Management

• Communicate changes in company policies and procedures.
• Learn about our products and provide accurate information about their features and pricing to our customers.
• Keep customers informed about the latest discounts and special offers. Cross-sell products as often as possible.
• Ensure shelves are continuously stocked. Monitor consumption patterns, minimize returns, and manage wastage.
• Gather customers’ feedback and analyse for quality improvements.
• Attend to customers’ enquiries and complaints, addressing and resolving them quickly and diplomatically

Merchandising Management

• Support ongoing CAPEX investment in line with budgetary and quality targets.
• Oversee order management, ensuring seamless end-to-end supply process.
• Manage and control merchandise performance, reviewing and tracking diligently to ensure the best merchandise mix that will delivery sales with optimal returns.
• Reduce waste across the sites by monitoring orders to ascertain each request is justified based on its consumption pattern.

Any other job or function that may be assigned by the Managing Director from time to time.

Preferred Qualifications, Experience and Skills

• Degree/diploma holder. Preferably in retail management, operations, or marketing.
• Minimum four (4) years’ experience in retail or sales operations management with proven track record in FMCG or retail industry. He/she should ideally have exposures in merchandising and customer service and have the character to build relationships that will truly deliver a win-win situation.
• Strong understanding of the retail sales process  Good with numbers  Knowledge of inventory stocking procedures  Good with computers, especially MS Office (Word, Excel, PowerPoint, Outlook)
• Ability to clearly and consistently work side-by-side with a broad range of seniorities and functions to deliver against complex initiatives and complete them on-time, on-budget, and over target
• Ability to operate both at the strategic and tactical levels
• Analytical, entrepreneurial, and result-focused
• Ability to pivot quickly and react effectively to real-time situation
• Ability to manage customer relationships
• Proficiency in spoken and written English required
• Proficiency in spoken Chinese (Mandarin, Cantonese, etc.), spoken and written Malay highly desirable

Perks & Benefits

• Employee equity
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Personal leave
• Open culture
• Personal development opportunities

Full Job Description :

• Support day-to-day sales operation.
• Co-ordinate on customer enquiry and sales team requirement.
• Provide administrative support to the sales team on sales order, pricing & approvals.
• Responsible for the filing of various departmental documents in an orderly & efficient manner.
• Generate sales orders, delivery orders and sales invoices. Acquiring new customers.

Job Qualifications :

• Diploma / Advanced Diploma (Preferred)
• 1 year working experience
• Knowledge on E-Perolehan system will be an added advantage
• Computer Literacy - words, excel, powerpoint, SQL system.

Perks & Benefits

1. Training Provided
2. EPF, Socso, Allowance
3. Insurance coverage

工作目標/目的

我們是領先的批發商、進口商、供應商和零售商，產品範圍廣泛，從服裝到時尚配件、IT 小工具到消費電子產品、家居用品到廚房用具、辦公用品到紀念品、化妝品到保健品以及各種食品到非食品快速消費品。隨著線上和線下業務的建立，我們正在執行一項令人興奮的成長計劃。作為零售營運和客戶服務助理經理，他/她將在推動持續改進並確保我們繼續滿足客戶的期望方面發揮重要作用。

作為零售營運和客戶服務部門的助理經理，他/她將是確保營運部門的一致性並支持推動營運部門向前發展的關鍵。團隊發展將是這一角色的重要組成部分，確保現有員工（無論是內部員工、外包員工還是被許可人的員工）能夠在我們繼續投資新地點時增加數量並引入新的技能（線上和線下）和產品。他/她將透過賦予持續改進的心態並利用變革管理來提高效率和品質來創造一種文化。

主要活動/責任

• 管理、審查和進一步製定營運標準操作程序。與跨部門、跨公司團隊密切合作，確保營運流程有效率。確定並領導站點持續改進計劃。實施和維持營運最佳實踐，同時牢記品質。
• 制定並嵌入商店 KPI，使其與業務成長目標一致。發展站點所有權，旨在提高站點利用率和效能。確保了解責任範圍內的日常服務水平，並制定在商定的時間範圍內達到所需服務水平的計劃。
• 利用各個站點的員工並分配正確的技能來支援優先計劃。確保站點資源的高效運作和控制，並充分利用技能與優先事項。
• 透過有效利用他/她可支配的資源來節省成本。  了解營運風險並確保採取正確的控制措施。

客戶服務管理

• 傳達公司政策和程序的變更。
• 了解我們的產品並向我們的客戶提供有關其功能和定價的準確資訊。
• 讓客戶了解最新的折扣和特別優惠。盡可能頻繁地交叉銷售產品。
• 確保貨架上持續備貨。監控消費模式、最大限度地減少退貨並管理浪費。
• 收集客戶的回饋並分析品質改進。
• 關注客戶的詢問和投訴，快速、外交地處理和解決它們

商品管理

• 根據預算和品質目標支持持續的資本支出投資。
• 監督訂單管理，確保無縫的端到端供應流程。
• 管理和控製商品性能，認真審查和跟踪，以確保最佳的商品組合，從而實現銷售和最佳回報。
• 透過監控訂單以確定每個請求根據其消費模式是否合理，減少整個網站的浪費。

總經理可能不時分配的任何其他工作或職能。

優先資格、經驗和技能

• 學位/文憑持有者。最好從事零售管理、營運或行銷工作。
• 至少四 (4) 年零售或銷售營運管理經驗，在快速消費品或零售業擁有良好的業績記錄。理想情況下，他/她應該有銷售和客戶服務的經驗，並且有能力建立能夠真正實現雙贏的關係。
• 對零售銷售流程有深入的了解  擅長數字  了解庫存庫存程序  擅長計算機，特別是 MS Office（Word、Excel、PowerPoint、Outlook）
• 能夠清晰、一致地與各種資歷和職能部門並肩工作，以交付複雜的計劃，並按時、按預算、超額完成目標
• 能夠在戰略和戰術層面上運作
• 善於分析、具創業精神、注重結果
• 能夠快速調整並對即時情況做出有效反應
• 管理客戶關係的能力
• 要求熟練英語口語和書面能力
• 精通中文口語（國語、粵語等）、馬來語口語及書寫能力者優先

津貼和福利

• 員工股權
• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 休閒著裝要求
• 免費小吃/歡樂時光
• 定期團隊活動
• 事假
• 開放文化
• 個人發展機會

職位描述

作為銷售協調員/客戶服務，您將在協助我們的銷售團隊完成與客戶參與、跟進和售後支援相關的各種任務方面發揮至關重要的作用。您將成為我們的銷售人員和尊貴客戶之間的聯絡人，確保無縫且積極的客戶體驗。

主要責任：
*銷售支援：
與銷售代表合作管理潛在客戶並確定其優先順序，確保有效的後續。使用 CRM 軟體維護客戶互動和銷售活動的準確記錄。根據需要準備和處理銷售訂單和發票。

*售後支援：
售後主動聯繫客戶，確保他們滿意並解決任何疑慮或問題。協助產品退貨、換貨和保固索賠，有效解決客戶疑慮。

*文件和報告：
維護有條理且最新的客戶和銷售記錄。產生報告並分析銷售數據，以確定趨勢和改進機會。

*團隊協作：
與銷售團隊密切合作，為他們提供必要的支援和資訊。與行銷和產品開發等其他部門合作，確保統一的客戶體驗。

附加資訊
職業職級：初級行政人員
資格： 高中/STPM/'A' Level/U 預科

工作亮點

• 我們將引導您成為優秀的銷售協調員。
• 我們在東南亞有姐妹公司，有機會在全球範圍內體驗。
• 我們正處於成長階段，現在就加入我們，成為先鋒。

津貼和福利

• 員工股權
• 醫療保險
• 事假
• 開放文化
• 個人發展機會

招募客服！！

週一至週五上午 9 點至下午 6 點
週六上午 9 點至下午 1 點
薪水 RM2000-RM2500

• 津貼+EPF+SOCSO
• 年增量
• 年度績效獎金
• 18-30歲
• 需要交通
• 無需工作經驗，能夠說和寫基本的華語、馬來亞語、英語。

將履歷寄至 cindy1925@live.cn 或 Whatsapps 至 0123068653(Cindy）
地點：加影玉山

物流快遞公司

津貼和福利

• 事假
• 個人發展機會
• 公積金+社險

Job Content 

• Responsible for matters related to customer orders
• Maintain good customer relationships
• ⁠Responsible for handling customer debt docking

Job Requirements

• Strong communication and coordination skills
• Have certain resistance to stress
• Have certain sales experience and skills
• Proficient in listening, speaking, reading and writing in Malay, English and Chinese

Perks & Benefits

• Flexible working hours ( to be discuss ) 
• Personal leave
• Open culture
• Personal development opportunities

工作内容

1. 负责客户订单相关事宜
2. 维持良好的客户关係
3. ⁠负责处理客户债务对接

工作要求

• 较强的沟通协调能力
• 有一定的抗压能力
• 具有一定的销售经验与技巧
• 精通马来语、英语和华语的听、说、读、写

津貼和福利

• 彈性工作時間（面議）
• 事假
• 開放文化
• 個人發展機會

Job Description

• Lead the design, implementation and execution of system integration projects, ensuring adherence to project timelines, budgets and quality standards. 
• Developing and control the full project-plan lifecycle and identify project responsibilities, delegating phases and elements, acquire necessary research and materials or tools, project site evaluation for project execution. 
• Clarify and communicate project scope of supply, explain engineering design, process flow diagram and plans with customers confidently and precisely. 
• Conduct site visits to assess client needs, conduct installations and deliver training sessions to end-users on system operation and maintenance best practices. 
• Produce detail engineering design on the process according to respective standard (GEP and GMP) and create process flow diagram, layouts, 3D drawing and effective presentation on processes via FDS, Functional Design Specification. 
• Works closely with internal and external stakeholders to execute project plans according to project requirements, standard, quality and safety compliance, local authorities, third party inspection, process warranty and after sales services. 
• Develop and maintain project documentation, including technical specifications, 
  schematics and user manuals. 
• Perform maintenance on the process equipment and restore equipment to normal operating condition and produce service report. 
• Provide technical support and troubleshooting assistance to clients, addressing issues related to system performance, maintenance and upgrades. 
• Assist customers to plan intervals of preventive maintenance, spare parts inventory, analyse risk and recommend consumable and critical spare parts purchase. 

Qualifications 

• Diploma or Bachelor’s degree in any related engineering field.
• Fresh graduate or 2 years of experience in any engineering field.
• Strong interpersonal skills and confident.
• Excellent verbal and written communication skills to work comfortably with people at all levels.
• Results-oriented, self-motivated, energetic, professional, reliable, and a team player.
• In-dept technical knowledge in engineering field.
• Technical minded, attentive learner and detail-oriented.
• Problem solving skill.
• Able to travel locally and overseas. 

Perks & Benefits

• Personal leave
• Personal development opportunities
• Bonus (Yearly & Performance based) 
• Optical and Dental benefits
• Insurance

要求

• 最低 SPM 及以上。
• 鼓勵應屆畢業生申請。
• 能用英語和馬來語進行流利溝通。
• 清晰、簡單、有效的溝通和良好的人際溝通能力。
• 懂電腦，精通Excel。
• 吃苦耐勞，態度積極，工作認真負責。
• 能夠在最少的監督下獨立工作。

責任

• 管理日常營運以支援呼叫中心。
• 提供行政支援；與團隊密切合作，確保日常運作順利進行。
• 安排貨物交付。
• 履行不時分配的任何其他職責。

津貼和福利

• 員工股權
• 附近的公共交通
• 醫療保險
• 事假
• 開放文化

職位描述

• 領導系統整合專案的設計、實施和執行，確保遵守專案時間表、預算和品質標準。
• 制定和控制整個專案計畫生命週期，並確定專案責任、委派階段和要素、取得必要的研究和材料或工具、專案執行的專案現場評估。
• 自信、準確地與客戶澄清和溝通專案供貨範圍，解釋工程設計、工藝流程圖和計劃。
• 進行現場訪問以評估客戶需求、進行安裝並向最終用戶提供有關係統操作和維護最佳實踐的培訓課程。
• 根據各自的標準（GEP 和 GMP）對製程進行詳細的工程設計，並透過 FDS、功能設計規範建立製程流程圖、佈局、3D 繪圖和有效的製程示範。
• 與內部和外部利害關係人密切合作，根據專案要求、標準、品質和安全合規性、地方當局、第三方檢驗、流程保固和售後服務執行專案計劃。
• 開發和維護專案文檔，包括技術規格、
  原理圖和使用手冊。
• 對製程設備進行維護，使設備恢復正常運作狀態並出具維修報告。
• 為客戶提供技術支援和故障排除協助，解決與系統效能、維護和升級相關的問題。
• 協助客戶規劃預防性維護間隔、備件庫存、分析風險並建議消耗品和關鍵備件採購。

資格

• 任何相關工程領域的文憑或學士學位。
• 應屆畢業生或任何工程領域 2 年經驗。
• 較強的人際溝通能力和自信。
• 出色的口頭和書面溝通能力，能夠與各個級別的人員輕鬆合作。
• 以結果為導向、自我激勵、充滿活力、專業、可靠且具團隊合作精神。
• 工程領域的深入技術知識。
• 具有技術頭腦、細心的學習者和注重細節的人。
• 解決問題的能力。
• 能適應本地及海外出差。

津貼和福利

• 事假
• 個人發展機會
• 獎金（基於年度和績效）
• 光學和牙科福利
• 保險

Responsibilities

• Customer service and relations is the primary contact for shoppers as soon as they step into the mall
• Handles all customers enquiries/complaints and passing them on to the appropriate department.
• Knowledgeable of mall’s services, facilities, stores / locations, promotional activities.
• Taking information from customers (eg. Filling up the log book for complaints, lost & found etc) and entering it in a database (where available)
• Making sure that the customer's experience is a positive one.
• Establish and maintain good relations with Retailers as well as entertain any complaints and passing them to the relevant departments
• Information dissemination to relevant departments on complaints and monitoring/follow-up of response/resolution of problems by departments.
• Facilitating customers with special needs.
• Assist Marketing & Leasing Department on promotions/events/launches/functions etc.
• Assist Marketing & Leasing Department and monitor promotions/events set-up and dismantling
• Assist Marketing & Leasing Department on conducting interviews with shoppers
• Assist Management to distribute circulars to tenants
• To carry out other duties and responsibilities which may be assigned by the superior from time to time.

Requirements

• Minimum SPM and preferably with related Diploma in Business/ Economics/ Communication/ Marketing or equivalent
• Minimum two (2) years’ experience in related field or Customer Service
• Good communication skills in English and Bahasa Malaysia
• Computer literate and proficient in Microsoft Office
• Ability to work under pressure and meet deadlines.
• Able to work on shifts, weekends and during night or early morning set-up for promotion space vendors, event organisers and VMD work (as and when required)
• Applicants must be willing to work in M3 Mall
• Preferably Junior Executives specializing in Customer Service or equivalent
• Full-Time position(s) available

Rentokil Initial:

We are looking for a motivated, dynamic Service Planner, also known as Customer Service & Planner (3 months Contract) to join our team.. Your responsibilities will be to plan customer’s service appointment, assigned and coordinate with serve team to create optimal service schedule.

To help to achieve this, we will provide you with a competitive base salary, contractual bonus and career opportunities. You will also be given full product training, with hands on assistance from Service and Operation Team.

In this role you will be responsible for:

• Plan customers’ service appointment and coordinate with service team to create optimal schedule
• Ensure all data is input onto the in-house system accurately and efficiently
• Follow up with service team to ensure no service backlogs
• Analyse service team capacity data for service schedule improvement
• Attend monthly stock take and prepare stock closing reports
• Compile service reports and invoice to customer upon request
• Prepare monthly reports

The ideal candidate will possess:

• Minimum Diploma/Degree holder in any field
• Minimum 2 years experience in capacity analyses and service schedule
• Good communication skills and has the ability to communicate fluently on the phone
• Good planning and organisational skills with attention to details
• Ability to priorities tasks with effective time management
• Able to handle timelines without affecting quality of work
• Customer-oriented
• Result-driven
• Employment of foreigners are subject to the local authorities approval and subject to their own visa application

Highly Desirable:

• Excellent attention to detail and negotiation skills
• Ability to do multitasking job
• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
• Commercially focused acumen

Rewards and Benefits

• Attractive base salary
• Out-patient
• EPF, SOSCO & EIS
• Annual leave
• Employee Referral Program (ERP) program

You will be welcomed into a friendly, robust and competitive team that are highly motivated and focused on achieving goals and results. You will be given full product training, with hands on assistance from the Operation and Service Team.

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Location of this branch:

Rentokil Initial (M) Sdn Bhd. No. 7 Jalan Utarid U5/13, Seksyen U5, 40150 Shah Alam.