Total 71 customer service job vacancies in selangor

• Coordinate and oversee aeromedical transport cases independently from start to end.
• Handle requests for assistance (phone calls and emails) promptly. Responsive with accurate feedback, the ability to conduct clear communication, and good listening skills.
• Be the first point of contact for our clients who require medical or travel assistance.
• Be responsible for your assigned cases within the working hours and be responsible in managing the task.
• Able to coordinate and access medical claims proactively, report analysis and offer 
  recommendation on the eligibility of the claim for the continuation or completion of the service delivery.
• Go the extra miles based on the company’s standard. Provide excellent service and product knowledge to build skills.
• Able to multi-task and support other departments. Teamwork mentality.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Regular team activities
• Medical insurance
• Work visa sponsorship
• Personal leave
• Sabbatical leave
• Open culture
• Personal development opportunities

Job Description

1. Attend to customer enquiries via call, social media platform and chat application.

2. Research and network with reliable coach rental company for partnership.

3. To advise clients with booking flights or coach rental to their desired destinations and make necessary arrangements.

4. Execution of paper work (from quotation, reservation, payment follow up to invoicing).

5. After sales follow up.

6. Onsite visit when necessary.

Requirements

1. Diploma / Degree in Tourism management / Business admin & Management or equivalent to a business-related field.

2. Excellent command of spoken and written English and Bahasa Malaysia as well as English, Bahasa Malaysia and Mandarin.

3. Experience in Bus / Coach rental industry is a must.

4. Experience in airline ticketing and customer service role will be an added advantage.

5. Outspoken & soft spoken person.

6. Good follow up skill and highly attentive to enquiry.

7. Comfortable working with computer and mobile phone in long hour

8. Basic computer skill (Outlook, excel, Wordpress)

9. Willing to travel when necessary

10. Willing to attend to customer enquiries & tour support via phone during weekend or PH (when necessary)

Perks & Benefits

• Commission and bonus
• Personal leave
• Open culture
• Personal development opportunities

Job Scoop

1.      Prepare Quotation for ocean freight, sea freight and custom clearance

2.      Check the freight cost

3.      Follow up on booking

4.      Place booking

5.      Prepare S/I, HBL and MBL

6.      Check port system on vessel status

7.      Check port system on container status

8.      Co-respondance with oversea agent on enquiry and booking

9.      Follow up shipment status with customer

Requirement

1.      Good inter-personal skills

2.      Good communication skills

3.      Willing to learn

4.      Polite and hardworking

5.      Able to speak mandarin

6.      Quick learner

Perks & Benefits

• Medical insurance
• EPF
• Sosco

Job Description
 
Handling Enquiries & Feedback

• Handle incoming calls and customer service inquiries for both walk in and call-in clients.
  Responding promptly to client inquiries and assessing customer needs to achieve satisfaction.

Web Support and Mobile Apps Support

• Monitor website performance and ensure the websites are always running smoothly and efficiently.
• Providing user support such as login issue, platform issue and facilitate clients on the basic features of the above platforms.

Account Opening and Client Online Registration

• Attend to customer inquiries and need such as client online registration, account opening, activation of account, online payment and assisting e-broking dealers in marketing.
• Key liaison between external client and internal department(s) to address client’s issues and resolutions.

Ad-Hoc Request

• To perform other ad-hoc tasks as assigned by the superior.

Job Requirements

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma.
• Good command in Bahasa Malaysia and English.
• Pleasant personality and voice intonation.
• At least 1 year working experience in the related field.
• Fresh graduates are encouraged to apply.

Perks & Benefits:

• Nearby public transport
• Medical insurance

CUSTOMER SERVICE ASSISTANT

(Non Executive)

Salary Range:  RM1,800 and above (depending on experience)

Enjoy a 5-day week job and in PJ area

Responsibility

• To assist Customer Service Executive
• To prepare Tenders and Quotations and follow up with customers and prospects.
• To prepare all Sales Orders, Delivery Orders and Invoices to customers.
• To handle the E-perolehan system (Government and PPUM)
• To prepare Packing Lists and arrange for the transporter to be assigned for the deliveries to customers.
• To follow up on deliveries and ensure customers are satisfied.
• To solve customers’ issues, enquiries and complaints to the best of ability and in a professional manner.
• To churn out Weekly Activity Reports to the Finance & Accounts Manager and MD.
• To prepare weekly reports to the MD on quotations sent out.
• To key-in armboard stock.
• To help with packing of armboards as and when the need arises for urgent delivery.
• Any other ad hoc assignments as and when arising.

Requirements

• Fresh school leavers with SPM / STPM are welcome to apply
• Able to work independently with minimum supervision, pleasant personality and positive attitude
• Proficient with MS Excel, Word and Powerpoint.
• Knowledge to hand E-perolehan will be an added advantage
• To be a team player
• All races are encouraged to apply 

Perks & Benefits

• Central location
• Personal leave
• Personal development opportunities

Job Brief

Primary – customer-oriented service representative to act as a liaison, and resolve any emerging problems our clients might face with accuracy and efficiency. Ensure excellent service standards and maintain high customer satisfaction.

Secondary– to effectively manage large amounts of data, turning data into information, information into insight. The target is to insert, update, and maintain accurate data to ensure smooth operations.

Job Responsibilities:

• Effectively manage incoming calls, identify and access customers’ needs to achieve customer satisfaction
• Handle complaints, provide appropriate solutions within time limit and follow up to ensure resolution
• In-house liaising between technical team and customers
• Interpret data, analyse results, and provide ongoing reports to management and customers
• Compile, verify accuracy, and review data for deficiency or errors, correcting any incompatibilities if possible
• Keep records of customer interactions, process customers’ accounts and file documents

Requirements:

• Diploma or higher
• Excellent communication and writing skills in ENGLISH and BAHASA MALAYSIA
• Computer literate (Microsoft Office – Word, Excel, etc.)
• Good time management and ability to work independently as well as part of a team
• Training provided

Perks & Benefits

• Central location
• Free snacks / Happy hours
• Personal leave

Requirements:

• Bachelor’s Degree in Logistic/Transportation or equivalent.
• At least 5 years of working experience in the related field is required for this position.
• Good interpersonal communication skills, relationship management and collaboration skills
• Deep understanding of the Logistics industry and have resources of logistics service providers. Attention to details with strong initiative.                         
• Preferably Chinese Speaking Candidate.

Responsibilities:

• Able to lead and direct a group of technical expertise on day-to-day operations.
• Critical and creative thinking to solve issues and problems.
• Sound knowledge of Conflict Management.
• Must be able to work under pressure and achieve a high degree of accuracy, while keeping the proper perspective on the big picture.
• Undertaking other special assignments, ad-hoc functions and related duties as and when required by superior.

Perks & Benefits

• Basic + Allowance
• Company trips
• Personal leave
• Personal development opportunities

Job Brief

Primary – customer-oriented service representative to act as a liaison, and resolve any emerging problems our clients might face with accuracy and efficiency. Ensure excellent service standards and maintain high customer satisfaction.

Secondary– to effectively manage large amounts of data, turning data into information, information into insight. The target is to insert, update, and maintain accurate data to ensure smooth operations.

Job Responsibilities:

• Effectively manage incoming calls, identify and access customers’ needs to achieve customer satisfaction
• Handle complaints, provide appropriate solutions within time limit and follow up to ensure resolution
• In-house liaising between technical team and customers
• Interpret data, analyse results, and provide ongoing reports to management and customers
• Compile, verify accuracy, and review data for deficiency or errors, correcting any incompatibilities if possible
• Keep records of customer interactions, process customers’ accounts and file documents

Requirements:

• Diploma or higher
• Excellent communication and writing skills in ENGLISH and BAHASA MALAYSIA
• Computer literate (Microsoft Office – Word, Excel, etc.)
• Good time management and ability to work independently as well as part of a team
• Training provided

Perks & Benefits

• Central location
• Free snacks / Happy hours
• Personal leave

Job description

Service Customer:

· Interact with customers in a professional and courteous manner to understand their requirements.

· Address customer inquiries and concerns promptly and effectively.

· Ensure customer satisfaction by providing high-quality service and support.

Analyze Customer Profile:

· Conduct thorough analysis of customer profiles, including their needs, objectives, and challenges.

· Utilize various tools and methodologies to gather relevant data and insights.

· Identify key areas for improvement or opportunities for optimization.

Provide Solutions and Advice:

· Develop customized solutions and recommendations based on the analysis of customer profiles.

· Communicate findings and proposed strategies clearly and persuasively to customers.

· Collaborate with internal teams to implement solutions and support customers throughout the process.

Maintain Documentation:

· Document all interactions, analysis, and recommendations accurately and comprehensively.

· Keep records of customer profiles, preferences, and historical data for future reference.

· Ensure confidentiality and security of customer information at all times.

Perks & Benefits

• Health insurance
• Opportunities for promotion
• Professional development
• Work from home

Supplemental pay types:

• Commission pay
• Performance bonus
• Retention bonus
• Signing bonus

Job Scope :

• Handle daily operation tasks for import / export shipments.
• Work closely with customers & suppliers to ensure smooth operation planning.
• Preparation of shipping documents.
• Monitor shipment status and provide timely updates to Customers.
• Assist Customers with inquiries (via email & telephone).
• Perform other duties as and when needed.

Job Requirements :

• 2 years and above of working experience in related field.
• Language(s): English, Bahasa Malaysia & Mandarin.
• Effective communication and interpersonal skills.
• Excellent work ethics and is able to work independently and responsibly with minimal
  supervision.
• Good command / familiar with web-based applications (Port & Carrier systems),
• Microsoft Office applications & general computer knowledge.
• Must be willing to work in Klang.

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

Job Enquired:

• 6 days/week.
• Basic Salary RM2500/mth.(Probation 3 months, Adjustment salary once confirm)
• Ot, working performance allowance, Panel Dr, adjustment salary once confirm
• Location : No 8, Jln Utama 2/20, Tmn Perindustrian Puchong Utama, 47150 Puchong Selangor.

Requirements 

• Basic Knowledge of English and Chinese 
• Fresh graduate, willing to learn, polite, self-motivated, hardworking

Job scoop

• Issue bills, handle incoming call, serve customer, document checking, job arrangement.

Call with Ms Yunni Tel : 011-39064921 for interview.

Perks & Benefits

• Medical treatment
• Annual leave
• EPF,SOCSO,EIS

Objective / Purpose of the Job

We are a leading wholesaler, importer, supplier, and retailer of a wide range of products, from clothing to fashion accessories, IT gadgets to consumer electronics, household goods to kitchen appliances, office supplies to souvenirs, cosmetics to health supplements, and various food to non-food FMCG merchandise. With an established presence both online and offline, we are in the midst of executing an exciting growth plan. As the Assistant Manager of Retail Operations and Customer Service, he/she will be instrumental in driving continuous improvement and ensure we continue to meet customers’ expectations.

As the Assistant Manager of Retail Operations and Customer Service, he/she will be key to ensuring the consistency of the operations department and support in driving it forward. Team development will be a significant part of this role, ensuring the existing workforce, be it in-house, outsourced, or licensees’ personnel, can take on an increase in volume and bring in new skill sets as we continue to invest in new sites (both online and offline) and products. He/she will be creating a culture through empowering a continuous improvement mind-set and utilising change management to increase efficiency and quality.

Key Activities / Accountabilities

• Manage, review and further develop operational SOPs. Work closely with interdepartmental, inter-company teams to ensure operation processes are efficient. Identify and lead site Continuous Improvement initiatives. Implement and sustain operational best practice with quality in mind.
• Develop and embed store KPIs, aligning them with business growth objectives. Develop site ownership, aiming to increase site utilisation and performance. Ensure awareness of daily service levels for area of responsibility and a plan to achieve required service levels within the agreed timeframe.
• Utilise staff across the sites & assign the correct skills to support priority plans. Ensure efficient operation and control of site resources and make best use of skills vs priorities.
• Drive cost savings through efficient use of resources at his/her disposal.  Understand operational risks and ensure that correct control measures are in place.

Customer Service Management

• Communicate changes in company policies and procedures.
• Learn about our products and provide accurate information about their features and pricing to our customers.
• Keep customers informed about the latest discounts and special offers. Cross-sell products as often as possible.
• Ensure shelves are continuously stocked. Monitor consumption patterns, minimize returns, and manage wastage.
• Gather customers’ feedback and analyse for quality improvements.
• Attend to customers’ enquiries and complaints, addressing and resolving them quickly and diplomatically

Merchandising Management

• Support ongoing CAPEX investment in line with budgetary and quality targets.
• Oversee order management, ensuring seamless end-to-end supply process.
• Manage and control merchandise performance, reviewing and tracking diligently to ensure the best merchandise mix that will delivery sales with optimal returns.
• Reduce waste across the sites by monitoring orders to ascertain each request is justified based on its consumption pattern.

Any other job or function that may be assigned by the Managing Director from time to time.

Preferred Qualifications, Experience and Skills

• Degree/diploma holder. Preferably in retail management, operations, or marketing.
• Minimum four (4) years’ experience in retail or sales operations management with proven track record in FMCG or retail industry. He/she should ideally have exposures in merchandising and customer service and have the character to build relationships that will truly deliver a win-win situation.
• Strong understanding of the retail sales process  Good with numbers  Knowledge of inventory stocking procedures  Good with computers, especially MS Office (Word, Excel, PowerPoint, Outlook)
• Ability to clearly and consistently work side-by-side with a broad range of seniorities and functions to deliver against complex initiatives and complete them on-time, on-budget, and over target
• Ability to operate both at the strategic and tactical levels
• Analytical, entrepreneurial, and result-focused
• Ability to pivot quickly and react effectively to real-time situation
• Ability to manage customer relationships
• Proficiency in spoken and written English required
• Proficiency in spoken Chinese (Mandarin, Cantonese, etc.), spoken and written Malay highly desirable

Perks & Benefits

• Employee equity
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Personal leave
• Open culture
• Personal development opportunities

Job description

Service Customer:

· Interact with customers in a professional and courteous manner to understand their requirements.

· Address customer inquiries and concerns promptly and effectively.

· Ensure customer satisfaction by providing high-quality service and support.

Analyze Customer Profile:

· Conduct thorough analysis of customer profiles, including their needs, objectives, and challenges.

· Utilize various tools and methodologies to gather relevant data and insights.

· Identify key areas for improvement or opportunities for optimization.

Provide Solutions and Advice:

· Develop customized solutions and recommendations based on the analysis of customer profiles.

· Communicate findings and proposed strategies clearly and persuasively to customers.

· Collaborate with internal teams to implement solutions and support customers throughout the process.

Maintain Documentation:

· Document all interactions, analysis, and recommendations accurately and comprehensively.

· Keep records of customer profiles, preferences, and historical data for future reference.

· Ensure confidentiality and security of customer information at all times.

Perks & Benefits

• Health insurance
• Opportunities for promotion
• Professional development
• Work from home

Supplemental pay types:

• Commission pay
• Performance bonus
• Retention bonus
• Signing bonus

職位描述

1. 透過電話、社群媒體平台和聊天應用程式處理客戶詢問。

2. 研究並與可靠的客車租賃公司建立合作關係。

3. 建議客戶預訂前往目的地的航班或旅遊巴士並做出必要的安排。

4. 執行文書工作（從報價、預訂、付款跟進到開立發票）。

5、售後跟進。

6、必要時進行現場考察。

要求

1. 旅遊管理/商業管理與管理文憑/學位或商業相關領域的同等學歷。

2. 優秀的英語和馬來語口語和書寫能力，以及英語、馬來語和華語。

3. 必須有巴士/客車租賃業經驗。

4. 有航空票務及客戶服務經驗者優先。

5. 直言不諱、說話溫和的人。

6. 良好的跟進能力，高度關注詢問。

7. 能舒適長時間使用電腦和手機

8. 基本的電腦技能（Outlook、Excel、Wordpress）

9.必要時願意出差

10. 願意在週末或公共假期期間透過電話處理客戶諮詢和旅遊支援（必要時）

津貼和福利

• 佣金和獎金
• 事假
• 開放文化
• 個人發展機會

工作獨家報道

1. 準備海運費、海運費及清關報價

2.查看運費

3. 跟進預訂

4. 預約地點

5. 準備S/I、HBL和MBL

6.檢查港口系統船舶狀態

7. 檢查連接埠系統上的容器狀態

8. 配合海外代理詢價、訂艙

9. 與客戶跟進出貨狀態

要求

1.良好的人際溝通能力

2.良好的溝通能力

3.願意學習

4.有禮貌，吃苦耐勞

5. 能說普通話

6. 快速學習者

津貼和福利

• 醫療保險
• 公積金
• 索斯科