Overview:
Full-time, Continuing position
Salary Level HEW 5 + 17% Superannuation
Based at the Melbourne CBD campus, but may be required to work and/or be based at other campuses of the University
About the role
As Student Service Officer, you will be working in a dynamic, supportive team to provide high quality support and advice to students across RMIT’s Student Connect channels and service points. You will be helping students to explore and understand their options, guiding them through student administrative and support processes to help resolve any issues and enhance their RMIT student experience.
To be successful in this position, you will have:
Excellent communication skills and the ability to liaise with a variety of stakeholders
Positive attitude towards work, eager to learn and have a passion to deliver high-quality customer service
Demonstrate empathy and engagement with the ability to quickly build and maintain good working relationships with stakeholders
Well-developed time management skills with the ability to manage multiple service channels to achieve timely resolutions in a busy environment
Sound decision-making skills and judgement with a solution focus
Contribute to continuous improvement initiatives and new ways of thinking and working
Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.
About the Group
The Students group shapes, designs and delivers key student services and experiences to prepare RMIT students for study, life and the global workforce. We work in partnership with students, academics, professional staff, industry and the community to deliver transformative student experiences that improve access, participation, retention and success for all RMIT students.
Our objectives are to:
Shape, co-create and inform an inclusive, safe, industry-engaged and global student experience
Deliver impactful, connected service, care and development opportunities at scale, and to engage, empower and value each other so that together we can make a difference.
To Apply
Please submit your CV and covering letter addressing your suitability for this position by clicking on the ‘Apply’ link at the top of this page.
For further information about this position, please see the Position Description hyperlinked below or contact Evan Goulas (Student Service Advisor) via email evaggelos.goulas@rmit.edu.au.
Position Description – Student Service Officer
Please note, if you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to RMIT's Jobs website to access the Position Description at the bottom of the page.
Applications Close:
10 Apr 2024 11.59 pm
RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.
At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT. To discuss adjustment requirements, please contact Kassie (Senior Talent Acquisition Advisor), via talentsupport@rmit.edu.au or visit our Careers page for more contact information - https://www.rmit.edu.au/careers.
We are a Circle Back Initiative Employer – we commit to respond to every applicant.
