- Located in Moore Park Sydney
- Full time – Permanent
- Join a fast-growing Importing & Wholesale company in the bulk foods industry
- Collaborative work environment which values broad involvement across the business
About Us
Since 2009, Impulse Trading has grown to become one of the most trusted importers and wholesalers of bulk food products nationwide.
We strive to be at the forefront of emerging food trends and provide Australian businesses with access to some of the world's finest food products and ingredients.
Our company boasts a strong team of specialists in procurement, sales, logistics, administration, and quality assurance. With a passion for supply chain management, we have forged robust relationships within the industry.
This stable network allows us to maintain a steady supply of products, including conventional and organic quinoa and quinoa-derived products, as well as cacao, chia, hemp, various rices, and whole grains. We possess the capability to deliver mixed pallets through to full container loads and can efficiently manage stock for just-in-time delivery.
We also have another division, Protein by Plants, which focuses on supplying plant-based protein solutions for any human, pet food, or beverage application.
As a team, Impulse Trading, located in Sydney, consists of a small yet efficient group with a national and international reach. While most of our team operates in Sydney, we also have several remote team members who support the business from various locations. To ensure team cohesiveness, understanding, and accountability, we regularly convene to share our challenges and successes. Our business culture is goal-focused and team-oriented, where our success is intrinsically tied to the achievements of the team.
About the Opportunity
We're actively seeking an organized and proactive Customer Service & Logistics Coordinator to join our dynamic business operations team. If you excel at supporting team members, handling diverse tasks, and embracing a wide range of responsibilities, this opportunity is perfectly suited for you. From overseeing orders to managing customer and office interactions, this role plays a pivotal role in our business structure. It offers comprehensive administrative and operational support to our operations teams, allowing them to focus squarely on their core duties. As part of this role, you'll have the chance to:
Order Processing and Logistics Coordination:
- Receive, process, and confirm orders from clients accurately and in a timely manner.
- Coordinate order fulfillment, including inventory management, scheduling, and transportation arrangements.
- Monitor shipment progress and proactively address any potential delays or issues.
- Collaborate with suppliers, carriers, and warehouses to schedule shipments and deliveries.
- Identify potential logistical challenges and implement proactive solutions.
- Process and reconcile invoices, purchase orders for local trading, and payments accurately and in a timely manner.
- Management of Sample in and out
Customer Support:
- Act as the main point of contact for customer inquiries, customer applications and providing prompt and helpful responses.
- Assist clients with product information, pricing, availability, and order status updates.
- Address and resolve customer concerns, ensuring high levels of customer satisfaction.
Accounts Payable and Receivable:
- Process and reconcile invoices, purchase orders for local trading, and payments accurately and in a timely manner.
- Monitor accounts receivable balances and collections, ensuring adherence to payment terms
What you will need to succeed
- Experience in administration, coordination, office management roles
- Strong organization skills with ability to multitask and prioritize tasks
- Analytical and problem-solving ability
- Excellent verbal and written communication skills
- Collaborative and a team player
- Strong work ethic
- Advanced skills using Microsoft Office Suite (Excel, PowerPoint, Outlook)
You can reach out to Celine Drogat at cdrogat@partale.com.au if you have any questions about this role.
