Total 4,036 call center job vacancies in The United States

• You will provide entitlement counseling and quality control services along with shipment and storage management services to military and civilian service member's incident to movement of household goods.
• You will receive, analyze, and provide technical support, information and services to customers as they attempt to move, store, and receive household goods, professional gear, express shipments, and unaccompanied baggage.
• You will determine the next level source of support for customers and service providers to contact for further technical or locality based assistance.
• You will research, compile, and evaluate data to identify patterns, causal factors and failures and determine solutions.
• You will review various sources of data to determine unusual trends and differences within the multi systems utilized.
• You will use a variety of communication, negotiating, and interviewing techniques to listen, understand, explain and resolve complex processes and procedures.

Starting at $47,616 Per Year (GS 6-7)

 AAA Club Alliance (ACA) is an equal opportunity employer.

Our investment in Diversity, Equity, and Inclusion:

At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers.  We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.

 

Job Category: 

Insurance

 AAA Club Alliance (ACA) is an equal opportunity employer.

Our investment in Diversity, Equity, and Inclusion:

At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers.  We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.

 

Job Category: 

Insurance

Your Future Evolves Here

Director, Customer Service

This Director will oversee and direct the execution of strategic and operational plans within multiple/state/site call center locations. 

This includes driving improvement in customer satisfaction, employee development and retention. Ensure that service level metrics are consistently met. Set the tone for culture, performance, and reputation with a host of key internal and external constituencies.

Who You’ll Be Working With:

Collaboration with leadership to establish best operational practices. Execute the vision for our customer-service call-centers while supporting the CSO strategy. This position will report to the Managing Director, Customer Service, whom the Director will assist and manage the expense budgets, annually and tactically.  
 

The Director of Customer Experience & Call Centers will manage a team of Senior Customer Service Managers and we will leverage this leader’s ability to develop and coach in a high performing service-oriented organization with deep understanding of their best practices, systems knowledge, and their enabling innovative technology skills, including digital savvy. 

What You’ll Be Doing:

• Responsible for the establishment of and compliance with standard practices and processes across the call centers. Also, responsible for implementing best operations practices and process improvement. 

• Track and analyze call center performance versus service goals/metrics; issue regular reports to the VP, Customer-Service, and site leadership management team of performance versus goals and recommended actions. 

• Accountable for call center quality, including assurance activities, across the call centers. 

• Provide strategic planning for the call centers, create buy-in among the staff, and implement process and system improvements and standards. 

• Serve as a liaison between the VP, Customer Service, senior leadership, and the call centers to cascade organizational strategies and goals to the call centers site leadership management team. 

• Responsible for directing and supporting the call centers in the attainment of key performance indicators and metrics such as abandon rates, avg. speed of answer, service level, talk utilization, avg. work time, etc. 

• Build a team environment through regular contact, communication, and onsite and conference call meetings with staff and the site leadership management team. 

• Ensure that staff is sufficiently trained and managed to accomplish shared goals. 

• Accountable for developing and sustaining a culture of customer service excellence and higher level of customer satisfaction, including measurement and continuous improvement. 

• Serve as business partner with the Director of Call Center Systems & Support, to assist with implementations of technology infrastructure, including the hardware, software, and telephony required. 

• Responsible for designing incentive programs in collaboration with talent management and the site leadership management team. 

• Develop and implement regular employee incentive and recognition programs and activities. 

•  Provide strong leadership to the (CSO) Customer Service Organization and develop, implement, and deploy a Customer Service and Experience strategy that is aligned with organizational goals and focused on our customer/client and member experience. 

• Develop and execute service offerings through business systems, business process, and collaboration with other functional areas using existing, new, and innovative technology. 

• Recruit, hire and coach Customer Service Site Leadership Management Teams and continually assess department structures and create opportunities for growth and succession planning. Lead the Customer Service Site Leadership Management teams on the development and composition of skills required from all CSR’s and address performance issues promptly and within the company values. 

• Develop, deploy, and measure service standards and key performance metrics for customer interactions with our customers and clients to ensure customer/client satisfaction. Based on feedback and results make improvements where necessary and in alignment with overall strategy. Understand and apply industry standards to remain competitive and when applicable, create new service offerings and opportunities. 

• Manage and maintain key relationships with other operational areas of the business including Client-Operations, Market-Operations, Finance, Talent-Management, Information Technology and Senior Management. 

• Demonstrate commitment to improving/executing strategies through the customer experience across all areas of our customer/client interactions. 

• Ensure a high level of employee satisfaction and strong skills in motivating hard working CSR’s and the Customer Service Site Leadership Management Teams. Measures will include engagement surveys and overall feedback from the employees. 

The Experience You’ll Need (Required):

• Bachelor’s Degree or equivalent years of work experience.  

• Knowledge of Managed Care, Medicare, and Medicaid

• TPA Health Care experience

• Experience demonstrating strong knowledge of leadership and professional development to assigned direct reports.

• Demonstrate problem solving with the ability to handle difficult situations; proven ability to remain calm in the face of a challenge and understanding of when and how to escalate an issue. 

• Minimum of 8-10 year’s progressive experience in a customer service call-center environment.

• Experience managing budgets and a proven track record for accomplishing cost management goals. 

• Demonstrated ability to formulate and execute business strategy to meet the strategic needs of the organization. 

• Significant inbound/outbound call center management experience including operations, performance metrics, continuous improvement, and process excellence. 

• Proven ability to scale call-center operations to more than 100-250 CSR’s. 

Finishing Touches (Preferred):

• Call center software application knowledge

  

Technical Requirements:

We require that all employees have the following technical capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled re-opening of our office locations. 

Evolent Health is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Compensation Range: The minimum salary for this position is $00000, plus benefits. Salaries are determined by the skill set required for the position and commensurate with experience and may vary above and below the stated amounts.

Major duties include, but are not limited to:

Supervisory:
(1) Initiates performance standards for subordinate staff members, ensuring performance standards are aligned with MbM's mission and goals.
(2) Directs assessments and monitoring activities for MbM Call Center staff. Provides training to new and existing staff to maintain departmental competencies. Assures all mandatory training requirements for subordinate staff are met.
(3) Monitors employee performance and provides feedback throughout the rating period. Performs quality reviews of Call Center customer calls for accuracy, consistency, effectiveness, timeliness, etc. Provides coaching and mentoring,
implementing corrective actions when needed. Holds staff accountable for appropriate levels of performance and conduct.
(4) Conducts performance evaluations and appraisals for subordinate staff, ensuring staff are realistically appraised against defined and communicated performance standards.
(5) Initiates and communicates adverse actions to subordinate staff members.
(6) Initiates performance awards for subordinate staff members.
(7) Assigns tours of duty to subordinate staff, adjusting schedules based on workload. Projects overtime requirements based on workload and staffing.
(8) Approves/denies leave requests from subordinate staff, ensuring coverage during subordinate staff scheduled and unscheduled absences.
(9) Promotes Organizational Health by evaluating and analyzing workflow effectiveness. The incumbent initiates workflow changes in support of engaged, collaborative teams working in an integrated environment providing consistent, high quality prescription services.
(10) Assigns work to subordinate staff.
(11) Supports workforce succession planning by identifying current and future workforce requirements and skills required for jobs in their chain of command. Actively participates in recruiting, interviewing and recommending selection of subordinate staff, taking into consideration the skills and qualifications of all applicants, MbM mission requirements, and EEO and workforce diversity objectives.
(12) Creates an environment of high reliability by providing excellent customer service and supporting a just culture.
(13) Resolves informal complaints and grievances.

Administrative:
(1) Participates in developing policies, procedures, and guidelines some of which may have program-wide impact. Stays abreast of changes in Federal and agency regulations and policies to ensure that processes and procedures are adjusted as needed to comply with those changes.
(2) Participates in the return medication process, coordinating disposal of returned medications according to MbM policy, EPA, RCRA, USP and VA standards.
(3) The incumbent works closely with senior leadership in identifying Call Center goals. The incumbent participates in planning and implementing high priority projects that will have an impact across the MbM program such as: DAPER workflow, inbound electronic prescribing and a shared phone queue utilizing the Cisco Finesse phone system.
(4) The incumbent compiles, evaluates and analyzes data for various projects.
(5) Assures all VHA requirements for pharmacy technician credentialing are met.
(6) Works closely with the Contracting Officer Representative (COR) regarding all contract staff matters.

Technical:
(1) Reads and interprets prescriptions for completeness. Identifies missing pertinent information and corresponds with providers or beneficiaries for clarification.
(2) Screens providers for eligibility utilizing the Office of Inspector General website.
(3) Enters correct drug, strength, dosage form, and quantity into the patient's medication profile for pharmacist verification.
(4) Utilizes pharmacy information systems to identify basic therapeutic problems such as duplicate therapy within the same drug class and alerts the pharmacist to possible need for clinical intervention.
(5) Provides telephonic patient education on Meds by Mail topics such as how to request a prescription refill, medications available through MbM, and relaying judgmental questions to the pharmacist.
(6) Resolves routine administrative questions and problems referring difficult problems to a pharmacist.
(7) Documents all correspondence with providers and patients in patient record system.
(8) Reports medication close calls/errors through appropriate channels.
(9) Collects data for quality improvement purposes.
(10) Participates in total quality improvement activities, service process assessment, action teams and continually seeks to improve services.
(11) Maintains training documentation for MbM functions in VA TMS.
(12) Performs other duties as assigned.

VA Careers - Pharmacy: https://youtube.com/embed/Fn_ickNBEws

Work Schedule: Monday - Friday 7:00 A.M to 5:30 PM. ( 8 Hour Shift between these hours )
Compressed/Flexible: Not Authorized
Telework: Telework Eligible at management discretion
Virtual: This is not a virtual position.
Functional Statement #: 28571A

Starting at $60,591 Per Year (GS 8)

Contact Center Call Listening Software and Call Routing Expert

Key Role:

Serve as a trusted advisor to the federal government by providing call listening technology and call routing expertise for a large multi-site and multi-channel contact center. Lead migration of cloud-based call recording and call routing system by developing transition plan, delivering technical expertise, identifying risks, and providing programmatic support throughout the transition to the new call center technology. Leverage technology expertise to make certain of successful transition with minimal disruption to contact center. Support rollout of call listening user training, system configuration and administration, and reporting and dashboarding. Utilize technical knowledge of the systems development life cycle to identify and assess the impact of contact center call recording and call routing platform in the areas of contact center technology, people, and processes. Present findings and recommendations to client, contact center stakeholders, and leadership. Due to the nature of work performed within this facility, U.S. citizenship is required.

Basic Qualifications:

• 3+ years of experience with leading or supporting the implementation of call recording software, specifically Genesys Cloud CX platform, within a large public or private sector contact center

• Experience with deploying, configuring, testing, and administering call recording and call routing technologies

• Knowledge of project management methodologies, such as processes, best practices, tools, and templates

• Knowledge of Genesys Cloud CX and its integration with other contact center systems, including CRM applications, such as Oracle/Siebel, Pega, or Salesforce, telecom infrastructure, such as Genesys or Avaya, contact center operations, such as work force management, reporting metrics, or quality assurance, and contact center processes, such as call handling or escalations

• Ability to collect requirements and data points from multiple stakeholders and develop process maps to document process flows using diagramming applications, such as Visio

• Ability to be a self-starter and work effectively independently and in team settings

• Ability to obtain and maintain a Public Trust or Suitability/Fitness determination based on client requirements

• Bachelor's degree

Additional Qualifications:

• 3+ years of experience with IT project management or strategy focused on contact centers in public or private sector

• Experience with management consulting

• Experience with briefing clients and senior management on strategic initiatives

• Experience with managing and working on multiple concurrent tasks, projects, and priorities in a fast-paced, matrix-managed environment to meet aggressive deadlines

• Knowledge of current contact center industry trends and current technologies

• Ability to pay strict attention to detail

• Possession of excellent verbal and written communication and presentation skills, including interacting with clients and other teams and creating whitepapers and decks

• Bachelor's degree in an IT-related field preferred

Vetting:

Applicants selected will be subject to a government investigation and may need to meet eligibility requirements of the U.S. government client.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $65,300.00 to $149,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees.

Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

• If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
• If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.

EEO Commitment

We’re an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change – no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.

Your Future Evolves Here

Technical Requirements:

We require that all employees have the following technical capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled re-opening of our office locations. 

Evolent Health is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Compensation Range: The minimum salary for this position is $-, plus benefits. Salaries are determined by the skill set required for the position and commensurate with experience and may vary above and below the stated amounts.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary of This Role

Responds to customer inquiries via telephone, email, SMS and Chat to provide problem resolution in accordance with the organization's service standards. Receives and/or places telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures. Answer customer telephone inquiries, orders, service needs and complaints, respond where applicable or direct to technical/service areas. Maintain detailed and current knowledge of the company's/assigned client's products and services. Analyze customer service needs for communication to service and technical departments, when applicable. Requires ability to navigate a computerized data entry system or other relevant applications.

What Part Will You Play?

• Resolves basic or tier 1 payment and account related requests to include but not limited to card activations, payments, name and address updates for card holders (customers) of 1-2 assigned company clients. Provides standardized or scripted responses by utilizing basic user friendly Graphic User Interface (GUI) screens for client systems and established documentation and processes. Enters required data into client provided systems and databases. Determines basic reasons for customer issues using a client provided decision tree and escalates or refers unresolved customer grievances and requests to more experienced Customer Service Representatives or designated departments for further investigation and resolution.
• Begins to build base knowledge and familiarization of products, policies, and procedures for a limited number of clients and an understanding of association guidelines and compliance by frequently referring to online manuals and specific client training required to resolve card holder inquiries.

What Are We Looking For in This Role?

Minimum Qualifications

• High School Diploma or Equivalent
• Typically No Relevant Experience Required
• Ability and flexibility to work hours as assigned we are a 24/7 Call Center.
• This is a position that requires all work shift availability, including nights and weekends.
• This position requires  you to be on camera during work hours

Preferred Qualifications

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
• Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.
• Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.

The position listed in this requisition is ineligible for the referral bonus award program.

This position is eligible to be considered for remote hiring

#LI-Remote

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION***

Duties include but may not be limited to:

• Conducts outreach calls to women Veterans not already enrolled in VA healthcare services.
• Responds to inbound calls, chat messages, and text messages from women Veterans, family members, or caregivers.
• Serves as a patient advocate and facilitator to ensure women Veterans' needs are being met.
• Works collaboratively with VA programs providing accessibility to care.
• Gathers, analyzes, and evaluates information from women Veterans.
• Applies problem solving techniques to resolve or assist in resolving Veterans' issues/concerns.
• Uses specialized knowledge of all VA benefits and health care services available to women Veterans to provide timely and appropriate problem resolution.
• Researches regulations and policies as it relates to care and services to provide or to assist in providing resolution.
• Coordinates incoming telephone calls and determines the nature of the call to provide additional services.
• Utilizes computer technology to ensure continuity of care through accurate information collection, communication, and documentation.
• Documents all calls, incoming and outbound, utilizing computerized documentation tool.
• Provides referrals to other VA programs when further services are appropriate, to include Women Veterans Program Managers at VA Medical Centers.
• Sends packets of information to women Veterans and individually tailors each packet to the callers' needs.
• Performs follow-up calls.
• Performs all other duties as assigned.

Work Schedule: Set shift Monday through Saturday between the hours of 8:00am - 10:00pm EST
Recruitment & Relocation Incentives: Not authorized
Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
Candidate must be willing and able to telework while living within 1 hour of duty location or work on-site based on agency needs.
Financial Disclosure Report: Not Required

Starting at $37,696 Per Year (GS 5)

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION***

Duties include but are not limited to:

• Conducts outreach calls to women Veterans not already enrolled in VA healthcare services;
• Responds to inbound calls, chat messages, and text messages from women Veterans, family members, or caregivers;
• Serves as a patient advocate and facilitator to ensure women Veterans' needs are being met;
• Works collaboratively with VA programs providing accessibility to care;
• Gathers, analyzes, and evaluates information from women Veterans;
• Applies problem solving techniques to resolve or assist in resolving Veterans' issues/concerns;
• Uses specialized knowledge of all VA benefits and health care services available to women Veterans to provide timely and appropriate problem resolution;
• Researches regulations and policies as it relates to care and services to provide or to assist in providing resolution;
• Coordinates incoming telephone calls and determines the nature of the call to provide additional services;
• Utilizes computer technology to ensure continuity of care through accurate information collection, communication, and documentation;
• Documents all calls, incoming and outbound, utilizing computerized documentation tool;
• Provides referrals to other VA programs when further services are appropriate, to include Women Veterans Program Managers at VA Medical Centers;
• Sends packets of information to women Veterans and individually tailors each packet to the callers' needs;
• Performs follow-up calls;
• Performs all other duties as assigned.

VA offers a comprehensive total rewards package: HR Specialist Total Rewards
Work Schedule: Set shift between the hours of Monday through Saturday 8:00am - 10:00pm EST
Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.(Candidate must be willing and able to telework while living within 1 hour of duty location or work on-site based on agency needs)
Position Description/PD#: Contact Representative-Women Veterans Call Center/PD08317A
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Authorized
Financial Disclosure Report: Not required

Starting at $37,696 Per Year (GS 5)

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Summary:

The Call Center Associate is responsible for handling incoming phone calls, utilizing company policies to solve customer concerns and directing calls to the managerial team when necessary.  Call Center Agents are often the first point of contact for customer’s inquiry requiring quick and accurate decisions and a focus on first call resolution.

Essential Duties and Functions: include the following.  Other duties may be assigned.

• Administer and resolve all customers’ inquiries
• Provide response to all incoming telephone queries received from customers in timely and professional manner
• Excellent organization skills with the ability to work as a team and independently
• Ability to multi-task between various software programs
• Provide first call resolution
• Problem solving and problem resolutions skills
• Handle questions and complaints in compliance with state regulations where applicable
• Provide excellent customer service to meet the needs of the insured, agent and all other internal and external customers
• Solid analytical skills
• Provide continuous training and back up support to teammates.
• Provide training and guidance to staff of organization as required.

Competencies:

• Customer/Client Focus – the tendency to strive to exceed customer expectations.  Effectively elicit first-hand customer information and use it to resolve their queries.
• Problem Solving – the ability to solve problems and understand complex and unfamiliar information. Readily learn and apply new information and skills on the job.
• Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently.
• Interpersonal skills—the individual maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things.
• Oral communication—the individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills.
• Written communication—the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.
• Quality control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure standards are achieved.
• Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
• Safety and security—the individual observes safety and security procedures and uses equipment and materials properly.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Required:

• High school diploma/GED
• Proficient with MS Office
• Exceptional telephone demeanor
• Ability to maintain a high level of confidentiality
• Quality Scores of 95% or higher

Preferred

• Excellent interpersonal communication skills

Physical Requirements Necessary on a Regular Basis:

Repetitive motion. Manual dexterity, arm and upper body range of motion sufficient for use of a keyboard, mouse and telephone 7-8 hours per day.

Speech and hearing sufficient for in-person and telephone communication 7-8 hours per day.

Vision sufficient for use of a computer monitor.

Sedentary position. Ability to sit at a desk 7-8 hours per day.

Worker not substantially exposed to adverse environmental conditions

This job description is not meant to be an all-inclusive statement of the duties of the position listed above.  Other appropriate duties may be required from time to time.

I acknowledge that I have reviewed this job description and can perform the essential duties with, or without, reasonable accommodation.

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.

Building Location:

32nd Avenue Building

Department:

49821 Nutrition Services

Job Description:

Previous food service, patient care experience and and/or completion of a nutritional college course preferred.

Working knowledge of therapeutic diet restrictions and modifications.

Education Qualifications:

None

Licensure/Certification Qualifications:

No certification/licensure required.
 

FTE:

0.2

Possible Remote/Hybrid Option:

Shift Rotation:

Day/Eve Rotation (United States of America)

Shift Start Time:

varies

Shift End Time:

varies

Weekends:

yes

Holidays:

Yes

Call Obligation:

No

Union:

Union Posting Deadline:

407 Baltimore Pike, Morton, Pennsylvania, 19070-1042, United States of America

 ***The TAOC team doesn't have a job description for this job profile. Please update and approve. Please also leave the below benefits language when you add your job description***

What We’ll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

Salary/ Wage Range

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits  

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This role is responsible for managing a financial center in collaboration with the FC manager. Together they are accountable for supporting the operational excellence of the FC and ensuring that all aspects run effectively and cohesively. They have oversight of functions such as the smooth and efficient functioning of the teller line, day to day policy and procedure adherence, and improvement of financial center performance.

A Financial Center Assistant Manager (responsibilities):
• Manages client traffic, engaging and appropriately routing clients and fostering client retention
• Manages business results through formalized management routines and coaching
• Creates a world class client experience environment
• Manages market-level initiative prescribed by market leaders
• Drives operational excellence by engaging employees on business strategy
• Manages organizational priorities and effective execution

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

Managerial Responsibilities:
• Diversity & Inclusion: Creates an inclusive team where members are treated fairly and respectfully.
• Manager of Process & Data: Demonstrates and expects process knowledge, data-driven decisions, simplicity and continuous improvement.
• Enterprise Advocate: Delivers clear and concise messages that motivate, convey the “why” and connect contributions to business results.
• Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
• People Manager & Coach: Knows and develops team members through coaching and feedback.
• Financial Steward: Manages expenses and demonstrates an owner’s mindset.
• Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.
• Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

You’re a person who (required skills):
• Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
• Collaborates effectively to get things done, building and nurturing strong relationships.
• Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives.
• Is confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed.
• Communicates effectively and confidently, and is comfortable engaging all clients.
• Has the ability to learn and adapt to new information and technology platforms.
• Applies strong critical thinking and problem-solving skills to meet clients’ needs.
• Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Can manage complexity, prioritize tasks, delegate and execute in a fast-paced environment.
• Can interpret performance results, find opportunities to drive success and hold others accountable to results.
• Can be flexible to work weekends and/or extended hours as needed.

You’ll be more prepared if you have (desired skills):
• Experience in financial services and knowledge of financial services industry, products and solutions.
• Experience in mortgage, retail or hospitality.
• Experience working in an environment with individual and team goals where goals were routinely met or exceeded.
• Bilingual skills.

Skills Used in this Role:
• Coaching
• Customer Focus
• Decision Making
• Establishing Trust
• Influencing
• Learning Agility
• Demonstrating Technology
• Overcoming Objections
• Risk Management
• Time Management
• Sales Management
• Consumer Products and Solutions
• Cash Management
• Multitasking
• Active Listening

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Purpose:

To provide customer support by transferring inbound calls to the appropriate party.

Job Duties:
• Operate multi-line Shoretel telephone system; answer, screen and forward calls, providing information, taking messages, review voicemails, and scheduling appointments.
• Perform administrative support tasks such as proofreading, transcribing handwritten information, and operating calculators or computers to work with invoices and other documents.
• Hear, resolve, and forward complaints from customers and public to the appropriate person.
• Transmit information or documents to customers, using computer, mail, or facsimile machine.
• Analyze data to determine who would best answer a question from a customer or member of the public.
• Provide information about establishment such as location of departments or offices, employees within the organization, or services provided.

 

Qualifications and Requirements:

• Must have a high school diploma, college degree preferred, not required.
• Six months to one year related experience and/or training; or equivalent combination of education and experience.
• Typing: 35-40 wpm with 40 (adjusted) highly recommended
• Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
• Possess call handling and administrative skills
• Good communication skills
• Ability to reason, problem solve and think outside the box
• Multi-task a variety of issues
• Good organization skills and can prioritize tasks
• Proficient in Microsoft Office programs
• Good attention to detail
• Reliable/dependable
• Flexible and adaptable to changes in environment and industry
• Team Player; work well with others

Physical Demands:

• Regularly required to sit, stand, walk, and occasionally bend and move about the facility.
• Infrequent light physical effort required.
• Occasional lifting under 10 lbs.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:  

180 Medical is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Work performed in an office environment. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

 

 

Beware of scams online or from individuals claiming to represent Convatec

A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.

If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at careers@Convatec.com.

Equal opportunities

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

Notice to Agency and Search Firm Representatives

Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

Already a Convatec employee?

If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you!