Total 31,482 Customer Service job vacancies

• Performs pre-award, contract administration, and post-award functions involving highly specialized procurements of significant importance to the agency. Requirements typically involve real estate brokerage service contracts requiring specialized experience. Contracts impact customers throughout the nation.

• Serves as the primary point of contact for an assigned territory for the coordination of contract issues with national and regional program officials. Delegates certain contract administration responsibilities to Contracting Officer’s Representatives (COR) and monitors their compliance. Supports program officials in monitoring project status. Participates in performance and status update meetings with brokers on a regular basis via conference calls or in-person. Is a member of performance evaluation teams, collaborating with program officials on written performance evaluations. Acts as arbiter for disputed performance evaluations, documenting changes, and notifying parties as appropriate.

• Performs contract administration, including incremental funding, preparation of rate and cost adjustments, redirection of effort, coordination of time extensions, incorporation of change orders, issuance of stop work orders, issuance of cure notices or show cause letters, monitoring of Government property reporting, approval of progress payments, final payment and contract close out. Terminates contracts for the convenience of the Government or default by the contractor. Maintaining a log of all contract activity through project conclusion, then closes out contract files as required.

• Operates as a senior contractor for the GSA service and/or region and in this role is responsible for the analysis and evaluation of contracting policies and practices, and the initiation, development and recommendation of contracting policies, procedures and guidance impacting many contract specialists and contracting organizations. Participates on a variety of nationwide procurement teams, studies, or projects to raise issues of significance; articulate positions and resolve problems or improve the procurement process nationwide.

Starting at $98,496 Per Year (GS 13)

Care in the Community (CitC). The local VA Community Care Service coordinates pre-authorized clinical services for Veterans outside the VA San Diego Healthcare System.

• The incumbent is responsible for generating pre-authorizations for medical care outside of the VA. The employee schedules medical appointments with community providers and documents all information in the appropriate VA systems. The employee monitors all incoming community care consults and tracks their progress through to the collection of medical records resulting in consult closure.
• The work involves several processes such as recording, reviewing, compiling, and interpreting medical data and information incidental to a variety of patient care and treatment activities. Variations in work result from changing priorities which frequently depend upon the urgency of the situation. Incumbent must use a high degree of tack, poise, empathy, diplomacy and compassion dealing with veterans; families, caregivers, fellow co-workers and hospital staff. The duties of this position vary widely requiring utilization of different processes and methods to accomplish this work. The work involves questioning of patients or their representatives to collect data for administrative processing of medical examinations, making referrals, scheduling, coordinating, and monitoring return appointments for outpatient treatment work-up in compliance with VHA scheduling directives and HIPAA regulations

Typical duties include but are not limited to:

• Scheduling, canceling, re-scheduling patient's appointments and/or consults
• Answering incoming telephone calls
• Entering no-show information
• Establishing and maintaining medical outpatient and inpatient charts as well as administrative records
• Monitoring both inpatient and outpatient appointments for areas of responsibility
• Obtaining medical information from patients
• Coordinating information and actions related to patient care and services
• Ensuring encounter forms are completed in order to obtain appropriate workload credit
• Verifying and updating demographics and insurance information
• Processing all emergency and non-emergency transfers to other VA facilities or private hospitals
• Other duties as assigned

Work Schedule: Multiple work schedules may be available (Subject to change based on needs of agency)
Telework Eligible: Not Authorized
Virtual: This is not a virtual
Compressed work Schedule: Not Approved
Financial Disclosure Report: Not required

Please Note: This announcement will close after the first 100 applicants are received or on the closing date of the announcement, whichever comes first..

Starting at $52,302 Per Year (GS 6)

• Manage medical care for a panel of Veterans enrolled in Primary Care
• Timely entry and use of the electronic medical record system for documentation, workload capture, alert management, and for review of Veterans' current and future medical care needs
• Serve as the leader of the Patient Aligned Care Team (PACT)
• Cross-cover for other medical providers as needed
• Work in collaboration with PACT members to ensure the overall safety and quality of each Veteran's care
• Responsible for all performance metrics related to patient quality of care
• Responsible for positive customer service in all aspects of care
• Participate in quality improvement, quality assurance, continuous survey readiness, and committee/work groups in collaboration with others
• Maintain licensures and certifications requisite for credentials and privileges at the OKC VAHCS
• Meet ethical and professional standards as written in the Medical Staff Bylaws and ensure that work relations are in compliance with facility standards and expectations as written and communicated

VA offers a comprehensive total rewards package. VHA Physician Total Rewards.

Recruitment Incentive (Sign-on Bonus): Available
Education Debt Reduction Program (Student Loan Repayment): Available Learn more.
EDRP Authorized: Contact Timothy.Kiddoo2@va.gov, the EDRP Coordinator for questions/assistance
Pay: Competitive salary, annual performance bonus, regular salary increases
Paid Time Off: 50-55 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year and possible 5 day paid absence for CME)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory
CME: Possible $1,000 per year reimbursement (must be full-time with board certification)
Malpractice: Free liability protection with tail coverage provided
Contract: No Physician Employment Contract and no significant restriction on moonlighting
Work Schedule: Full-time: Monday-Friday; 8:00am -- 5:00pm

Starting at $200,000 Per Year (VM 15)

• Set up assigned station on the tray line with the correct supplies and food items
• Serve food cafeteria style by placing uniform portions of food on customers'/patients'/residents' plates
• Break down and clean the station when assigned
• Set up dining room tables for service, place food and beverages on tables, and replenish items as necessary
• Return soiled trays and dishes to the dish room
• Deliver meal trays to the patients' bedsides and report the patients' comments and complaints to the supervisor or dietitian
• Prepare beverages according to the number of servings required
• Prepare fresh fruit/cold salads/dressings/sandwich fillings and cold sandwiches and simple cold desserts in specified quantities
• Sort, wash, peel and cut cold foods using knives or other equipment
• Provide assistance to cooks in the food preparation area, such as weigh, measure and assemble ingredients according to standardized recipes
• Prepare uncooked food items, such as sandwich spread and salad dressings
• Operate and break down and clean all equipment assigned to food service and related areas
• Portion other food items into standard serving sizes using the proper utensils and specified dishware
• Prepare boxed/to go meals
• Make final check of diet trays assembled by lower grade workers for completeness, correct food temperatures
• Verify that food items on the tray are appropriate for the prescribed diet
• Identify obvious discrepancies between the prescribed diets and the food items designated by the menu
• Decide what food items to serve for the most common diets when the diet card or tray ticket identifies only the kind of diet called for
• Distributes menus and surveys to patients
• Provide patients with basic information about modified diets and the nutrition services that are available
• Prepare individual and bulk nourishments and supplemental foods and beverages for patients
• Follow directions in assembling, measuring, weighing, or mixing ingredients for basic formulas and supplemental feedings following standardized recipes and using sanitary techniques
• Determine the quantities of ingredients needed to prepare required yield
• Make conversions between the metric system to the standard system
• Take nourishment inventories, stocking using first in-first out procedures, replacing expired items
• Label and distribute individual nourishments ? Sterilize equipment and sanitize work areas
• Work in one or more functional areas of the kitchen such as food preparation, dish and pot washing, dry and refrigerated storage and receiving, and the serving line
• Perform heavy-duty cleaning tasks throughout the food service and related areas
• Separate food waste and trash from dishes, glasses and silverware in the dish washing area
• Unload food/tray delivery carts
• Store sanitized dishes, glasses and silverware
• Scrape, soak, scour, and scrub cookware and utensils
• Move garbage cans when collecting and transferring trash from the work area to the disposal area
• Provide assistance to cooks in the food preparation area including assembling, labeling and arranging completed recipe items in preparation for use by cooks.
• Use a computer terminal to record and retrieve recipe, menu and inventory data and to produce reports
• Other duties as assigned to meet the needs of the Medial Center

Work Schedule: 5:30am -2pm; days off to be determined
Compressed/Flexible Schedule: N/A
Position Description Title/PD#: Food Service Worker/PD99836S
Relocation/Recruitment Incentives: Not authorized

Starting at $20.30 Per Hour (WG 4)

WHAT IS THE WAGE AND INVESTMENTDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Wage and Investment Customer Assistance, Relationship and Education Stakeholder Partnerships, Education and Communication

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

• Develops leveraged partnerships with state and local/community organizations, as well as state and local government entities that serve targeted taxpayer populations. Utilizes consultative sales skills to develop leveraged partnerships. Serves as the Relationship Manager for these partnerships and coalitions in order to ensure effective delivery of outreach, education and free tax preparation programs.
• Develops, recommends and implements marketing plans, including targeted key messages, information dissemination methods, and optimum communication vehicles. Develops and recommends effective, research driven marketing strategies for agency programs, products and messages.
• Working with leveraged partners, reviews and analyzes taxpayers' financial information to recommend alternatives for filing and payment of federal taxes. Independently reviews tax liability issues, reviews data, identifies and addresses potential tax issues; explores issues to determine nature, scope and direction of inquiries; evaluates alternative courses of action to resolve issues/problems; develops marketing plans and products.
• Conducts studies and surveys to evaluate marketing efforts for demographic or customer segment assigned in order to measure and maintain quality of tax products and information disseminated. Adjusts marketing practices or techniques according to data collected and/or customer feedback related to agency compliance activities.
• Collaborates with partners and others to assess the effectiveness of local marketing efforts. Provides feedback and recommendations to management and partners regarding marketing events, marketing program effectiveness and additional needs for marketing products and/or communication vehicles. Coordinates activities to plan and resolve unusual or controversial issues regarding marketing/promotional ideas.

Starting at $85,508 Per Year (GS 11)

Major duties and responsibilities include but are not limited to:

• Transport patient to procedural areas or for discharge when necessary
• Enter notes or patient data into patient's electronic medical record.
• Assist patients with ambulation.
• Measures intake and output and documents in patient record.
• Perform EKG, applying electrodes for 12 lead EKG, obtaining printout and report results immediately to the appropriate medical professional.
• Transfer assistance as needed (Stretcher, wheelchair, chair).
• Performs collection of specimens including blood glucose, urine, sputum, wound, or feces, urine glucose testing.
• Implements nursing interventions to assist patient activities of daily living.
• Performs basic nursing care (ADLs); dressing, oral hygiene, suctioning naso/orocavity, bathing, shaving, nail care, hair care, eye care, skin care, feeding.
• Records vital signs, height, weight, blood pressure, pulse, respiration, temperature, pain score.
• Applies ace bandage and/or anti-embolic stockings as order by medical professionals.
• Deliver Specimens to lab as needed.
• Respond to emergency situations such as cardiopulmonary failure, hemorrhaging, and shock by assisting in the performance of resuscitation measures.
• Assist physicians and/or Registered Nurses with procedures such as obtaining supplies necessary for physician to perform procedures.

Work Schedule: 5a-130p, 6a-2:30p, 1130a-8p, 130pm-10pm,730am-4pm, 8am-430pm, 9am-530pm (subject to change based on the needs of the agency)
Position Description Title/PD#: Intermediate Care Technician/PD99968S
Physical Requirements: The work involves extended periods of bending, standing and walking. Generally, the work requires recurring physical exertion with assisting patients.
Work Environment: On a regular and recurring basis, employee is exposed to infection, exposure to communicable diseases and contagious diseases. The incumbent's assignment requires him/her to comply with special safety and health precautions by wearing personal protective equipment (PPE) according to universal precautions.

Starting at $53,898 Per Year (GS 7)

• Implements corporate decisions, guidance, laws, regulations, and policy in the development of the project and intermediate products (e.g. feasibility reports, and design memorandum) in support of the program.
• Controls and manages project milestones and budgets from preliminary assessments through construction and initial operations.
• Reviews project progress, measuring performance and taking necessary corrective actions to maintain agreed upon schedule and cost.
• Coordinates the planning, design, cost engineering, construction and environmental considerations.
• Represents the District Commander, serving as the district's primary point of contact for projects assigned with customer, Federal, state and local government agencies, Congressional interests, other external organizations and higher authorities.
• Serves as the district's primary point of contact for customer and other external agencies on assigned projects.
• Projects managed are complicated by local stakeholder interests; technical issues; interests of Federal, state and local government agencies, business and industry groups, and private citizens and a variety of statues and regulations.
• Allocates project funds to district elements, consistent with scheduled work, and measures and monitors performance to assure commitments of all parties are being maintained.

Starting at $58,392 Per Year (GS 11-12)

• Implements corporate decisions, guidance, laws, regulations, and policy in the development of the project and intermediate products (e.g. feasibility reports, and design memorandum) in support of the program.
• Controls and manages project milestones and budgets from preliminary assessments through construction and initial operations.
• Reviews project progress, measuring performance and taking necessary corrective actions to maintain agreed upon schedule and cost.
• Coordinates the planning, design, cost engineering, construction and environmental considerations.
• Represents the District Commander, serving as the district's primary point of contact for projects assigned with customer, Federal, state and local government agencies, Congressional interests, other external organizations and higher authorities.
• Serves as the district's primary point of contact for customer and other external agencies on assigned projects.
• Projects managed are complicated by local stakeholder interests; technical issues; interests of Federal, state and local government agencies, business and industry groups, and private citizens and a variety of statues and regulations.
• Allocates project funds to district elements, consistent with scheduled work, and measures and monitors performance to assure commitments of all parties are being maintained.

Starting at $58,392 Per Year (GS 11-12)

WHAT IS THE Small Business Self Employed
DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas: SBSE Campus Exam

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

Distributes, balances, monitors and reports on workload in accordance with established workflow or job specialization. Assures equitable distribution among employees and timely accomplishment of assigned work load.

Amends or rejects work not meeting established standards and refers to supervisor any problems on meeting performance standards.

Maintains current knowledge of procedures, policies and directives; answers questions; and provides both classroom and OJT instruction to employees.

Resolves simple informal complaints, refers others to supervisor; reports on performance, progress and training needs of employees and on disciplinary problems.

Performs administrative duties in the absence of the manager.

Starting at $53,866 Per Year (GS 8)

WHAT IS THE SBSE - SMALL BUSINESS SELF EMPLOYED DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions.

Small Business Self Employed Exam

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

• Distributes, balances, monitors and reports on workload in accordance with established workflow or job specialization. Assures equitable distribution among employees and timely accomplishment of assigned work load.
• Amends or rejects work not meeting established standards and refers to supervisor any problems on meeting performance standards.
• Maintains current knowledge of procedures, policies and directives; answers questions; and provides both classroom and OJT instruction to employees
• Resolves simple informal complaints, refers others to supervisor; reports on performance, progress and training needs of employees and on disciplinary problems

Starting at $39,806 Per Year (GS 5)

• Formulate plans, policies and objectives for natural resource program area with the immediate manager/supervisor, colleagues, other staffs, other Federal, State, and local officials and non-government organization
• Identify and leverage linkages between Unit research and development, and natural resource program management and delivery
• Develop annual and long-term natural resource programs with the immediate manager/supervisor, colleagues, other staffs, other Federal, State, and local officials and non-government organizations.
• Promote studies and the development of data that will help identify high potential natural resource program delivery areas and better focus program investments.
• Advise on priority setting on the natural resource program by determining which proposed activities should be initiated, dropped, and/or curtailed and when such actions should take place.
• Assist with the planning, development, and management of natural resource strategic plans and accomplishment tracking tools with partners and stakeholders.
• Provide technical leadership on natural resource management activities to ensure resources are sustainably managed in accordance with science, best practices, and federal/state natural resource laws.
• Conduct analysis and apply findings from comprehensive technical reviews of literature in the development of a natural resource program guidance.
• Review all long range and short range action plans to ensure consistency with natural resources program strategies and priorities.

Starting at $82,830 Per Year (GS 12)

The incumbent performs administrative work, which includes management of an office's schedule or day-to-day plans. The major duties and responsibilities include but are not limited to the following:

• Gives briefings on administrative topics; schedules events/meetings as necessary.
• Performs a variety of clerical, administrative and technical duties in support of the Director of S&PC and her management team, contributing to the efficient and effective accomplishments of the objectives of the overall organization
• Provides oversight and management of the Director of S&PC's schedule
• Develop internal administrative standard operating procedures by researching prior publications, regulations, and recommending new policies and/or changes.
• Receives and reviews regulations, directives and memoranda on administrative functions.
• Collects data for the unit's operating budget, consolidates material into an annual unit budget; sets up controls to monitor expenses during the year.
• Serves as technical resource to unit personnel on travel policies and regulations, and provides information on travel allowances and requirements.
• Researches accounting problems such as erroneous payments, object class errors, unobligated commitments, and late payments, and ensures corrections and/or adjustments documents are entered into accounting systems.
• Serves as the primary administrative point of contact for the unit.
• Maintains tracking logs, actions items, and manages administrative suspense items and transactions records.
• Maintains a continual accumulation of all types of data for use in preparation of a variety of reports.
• Researches and provides direction to alternate approaches and solutions to problems and assists management in reaching decisions, i.e., in the areas of overtime controls and leave.

Work Schedule: Monday thru Friday, 7:00am to 3:30pm
Compressed/Flexible: Not eligible
Virtual: This is not a virtual position.
Position Description/PD#: Administrative Support Assistant (OA) / 11868O
Financial Disclosure Report: Not required.

Starting at $54,067 Per Year (GS 7)

• Distributes and balances the workload among employees in accordance with established workflow or job specialization.
• Ensures timely accomplishment of assignment and assures that employees have full workload.
• Keeps in touch with the status and progress of work and makes day-to-day adjustments.
• Provides on the job training to new employees.
• Collects, compiles and/or tracks data and statistical information.
• Receives and processes documents and reports.
• Reviews documents and reports for completeness and enters pertinent information into an automated tracking system.
• Performs database file searches and uses software applications to draw information to prepare/assist in preparation of reports.
• Overseas completion of patient care encounters, clinical reports, progress notes, unsigned notes, and other patient care documentation.
• Serves as the Automated Data Processing Application Coordinator.
• Monitors and reports on time and attendance.
• Maintains time and attendance.
• Perform work related to the acquisition and/or development of program information and resource materials/personnel to support the policy development and/or technical activities.
• Responsible for coordinating new hire activities for all personnel at the beginning of the each bi-weekly pay period.
• Performs office automation duties using software applications such as electronic mail, desktop publishing, adobe, calendar, spreadsheet, database, and/or graphics.
• Prepares IT requests for the Section for computer hardware, software, remote access, telephones, telemedicine equipment, equipment moves, etc.
• Serves as point of contact for all issues relating to Personal Identity Verification (PIV) program and facilitates acquisition of required PIV documentation.
• Prepares, composes, and reviews correspondence prepared for obtaining or supplying information.
• Plans and establishes office control systems such as those for the control of the location arrangement, access to, and use of office files.
• Monitors and controls business papers, correspondence and records.
• Plans and coordinates a variety of general office support services such as requisition, purchase, storage, and maintenance of supplies, installation, repair, etc.
• Arranges records for storage/reference, scheduled disposition, and retrieval.
• Processes incoming and outgoing materials.
• Edits and composes letters and reports, reviews correspondence for accuracy and completeness, prepares public presentation outlines, and develops standard or form letters and replies to inquiries.
• Schedules appointment, coordinates meetings, and/or schedules conferences.
• Maintain the appointment calendar, reminds supervisor/staff members of the subject matter prior to the meeting, and makes administrative arrangements as required.

Work Schedule: Monday - Friday, 6:00 am - 2:30 pm, 7:00 am - 3:30pm, 7:30 am - 4:00 pm, subject to change based on the needs of the Agency.
Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
Virtual: This is not a virtual position.
Position Description/PD#: Lead Program Support Assistant/PD04051A
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Required

Starting at $59,690 Per Year (GS 8)

• Serves as a liaison to regional and national recruitment efforts.
• Develops plans to enhance forest outreach opportunities which are consistent with regional and Forest Service policy.
• Provides guidance and training to managers on outreach requirements that enhance unit diversity with the objective of improving forest diversity and creating a results-oriented, high-performing workforce.
• Assists with the forest workforce planning process.
• Updates the forest master workforce plans and works with Program Managers to develop new processes for recommending and approving forest positions, succession and 5-year plans.
• Assists with Forest-level organizational analysis and other potential changes to workforce.
• Researches and develops processes and strategies for implementation.

Starting at $69,777 Per Year (GS 11)

• Responsibilities listed are at the full performance level (GS-13).
• Serve as a steward for a designated Forest Service area and embodies the agency?s core values in service to the Forest Service mission and completes duties in a way that is trustworthy, caring, respectful, responsive, curious, and inclusive.
• Clearly communicate decisions and take care to explain actions in the larger context of our Forest Service mission and purpose.
• Directly responsible for the science-based stewardship of diverse natural and cultural resources.
• Understand the interdependence of all Forest mission areas, implement agency policy, and navigate dynamic tensions and complex political, human and social factors.
• Address the appropriate public use of forests/grasslands and associated lands of the District.
• Work in collaboration with communities and partners.
• Demonstrate a commitment to learning and evolving management approaches based on knowledge gained both from best available science and the relationships with communities, key stakeholders, interagency partners, and the public.
• Oversee the inventory, planning, evaluation, and management of each forest/grassland resource including fire, timber, soil, land, water, wildlife and fish habitat, minerals, forage, wilderness and visual areas, and outdoor recreation.
• Oversee the planning, budgeting, and management information for identifying work force and organizational needs, and unit priorities.
• Twenty-five percent or more of time is spent on the supervision of subordinate positions in an environment that is values-based, purpose driven, and relationships-focused.
• Foster an inclusive, respectful and harassment-free work environment.
• Develop and monitor performance standards, provide advice and counsel, hear and resolve minor complaints, address minor grievances, and identify and provide training; and recommend appointments, promotions, and reassignment actions.
• Build community, welcome diverse and new perspectives, remain invested and stay informed of current social, political, and economic issues and concerns within assigned geographical area.
• Plan work to be accomplished, set, and adjust short-term priorities, and prepare schedules for completion of work.

Starting at $82,830 Per Year (GS 12-13)