Total 5,992 it support executive job vacancies in The United States

• Determines what telecommunication service and/or equipment is authorized in each location.
• Troubleshoots all aspects of workstations to include hardware, software, and network communication difficulties.
• Provides training and orientation to all new personnel on available automation and communication resources.
• Serves as alternate Information Assurance Security Officer.
• Manages security access controls, physical security, password control, and ensuring that accountability of all software is maintained.
• Manages accounts for user access to Army Information Systems on the Defense Information Network.
• Executes and evaluate automated scans of IT equipment; prepares a variety of technical reports.
• Provides automation support for battalion and subordinate unit personnel.
• Loads commercial software on personal computers.
• Conducts periodic 100% inventory of IT assets within the Recruiting Battalion area of operations.
• Provide technical assistance to computer users.
• Assists in set-up of new hardware and software on personal computing devices, file print servers, and networks.
• Develops macros, or detailed procedures and functions.
• Knowledge and familiarity with Microsoft, Apple, and Linux/Unix Operating Systems platforms.

Starting at $57,118 Per Year (GS 9)

- Diagnoses and resolves problems in response to customer reported incidents; and reports, responds to, and resolves customer requests. Updates and maintains problem tracking/ticketing systems to track and identify customer needs, as well as to discuss requirements with the customer to resolve the customer need.
- Installs, configures, and tests software on customer workstations; and installs, configures, upgrades, and troubleshoots hardware and software components.
- Participates in the planning and delivery of a full range of customer support services to the organization. Participates in evaluating effectiveness of customer support services and impacts of proposed IT initiatives to services.
- Presents formal and informal training, guidance, and assistance to customers. Provides routine advice and guidance to customers requesting information on established policy or procedures, including those related to information security/information assurance.
- Ensures application of information security/information assurance policies, principles, and practices in the delivery of customer support services.

Starting at $57,118 Per Year (GS 9-11)

This working title of this position is an IT Specialist (Customer Support) Helpdesk Manager. As an IT Specialist (Customer Support Helpdesk Manager you will perform the following:

• Serves as a senior IT Specialist (CUSTSPT), and the Helpdesk Manager providing leadership and support for hardware and software installation, and maintenance of network accounts. Manages the organization's helpdesk, provides support in imaging, troubleshooting, repairing, and resolving issues for a wide range of installed computer systems such as PCs, laptops, and peripherals (e.g. printers, scanners and plotters). Selects, installs, upgrades, and maintains desktop computers, notebooks, computers, operating system software, and applications software.
• Manages, plans and delivers customer support services. Diagnoses and resolves problems in response to customer reported incidents; researches, evaluates, and provides feedback on problematic trends and patterns related to customer support requirements including installation, configuration, troubleshooting, and maintaining customer hardware and software; customer assistance, and training in response to customer requirements.
• Troubleshoots hardware and software systems. Adapts, configures and tests computer software, hardware and/or user systems for effective integration of software systems. Designs, tests, documents, troubleshoots and supports operating systems, applications and infrastructure services.
• Coordinates with other systems administrators for cybersecurity projects to ensure system security. Tracks POA&Ms (Plan of Actions and Milestones) and security changes through the Security Team Lead and the IT Supervisor and Deputy Director, National Weather Center.

These duties are described at the full performance level of the GS-12; the GS-7/9/11 are developmental leading to such performance.

Starting at $53,309 Per Year (GS 7)

• Provide technology to process applicants for military service.
• Install hardware/software upgrades to maintain information systems.
• Inform supervisors of technology issues and potential impacts to operations.
• Respond to all user reported incidents of IT difficulties.
• Train users the procedures to maintain system backups.
• Deliver customer support in all IT systems matters.
• Train users to utilize IT assets to improve their work processes.
• Communicate with higher headquarters on issues exceeding local troubleshooting.
• Contact the Help Desk for repair parts and warranty support.
• Troubleshoot computer software/hardware to determine the remedy required.
• Use problem solving techniques to ensure all systems are operational.
• Maintain information on problem resolutions.

Starting at $63,736 Per Year (GS 9)

- Diagnoses and resolves problems in response to customer reported incidents; and reports, responds to, and resolves customer requests. Updates and maintains problem tracking/ticketing systems to track and identify customer needs, as well as to discuss requirements with the customer to resolve the customer need.
- Installs, configures, and tests software on customer workstations; and installs, configures, upgrades, and troubleshoots hardware and software components.
- Participates in the planning and delivery of a full range of customer support services to the organization.
- Participates in evaluating effectiveness of customer support services and impacts of proposed IT initiatives to services.
- Presents formal and informal training, guidance, and assistance to customers. Provides routine advice and guidance to customers requesting information on established policy or procedures, including those related to information security/information assurance.
- Ensures application of information security/information assurance policies, principles, and practices in the delivery of customer support services.

Starting at $57,118 Per Year (GS 9-11)

This working title of this position is an IT Specialist (Customer Support) Helpdesk Manager. As an IT Specialist (Customer Support Helpdesk Manager you will perform the following:

• Serves as a senior IT Specialist (CUSTSPT), and the Helpdesk Manager providing leadership and support for hardware and software installation, and maintenance of network accounts. Manages the organization's helpdesk, provides support in imaging, troubleshooting, repairing, and resolving issues for a wide range of installed computer systems such as PCs, laptops, and peripherals (e.g. printers, scanners and plotters). Selects, installs, upgrades, and maintains desktop computers, notebooks, computers, operating system software, and applications software.
• Manages, plans and delivers customer support services. Diagnoses and resolves problems in response to customer reported incidents; researches, evaluates, and provides feedback on problematic trends and patterns related to customer support requirements including installation, configuration, troubleshooting, and maintaining customer hardware and software; customer assistance, and training in response to customer requirements.
• Troubleshoots hardware and software systems. Adapts, configures and tests computer software, hardware and/or user systems for effective integration of software systems. Designs, tests, documents, troubleshoots and supports operating systems, applications and infrastructure services.
• Coordinates with other systems administrators for cybersecurity projects to ensure system security. Tracks POA&Ms (Plan of Actions and Milestones) and security changes through the Security Team Lead and the IT Supervisor and Deputy Director, National Weather Center.

These duties are described at the full performance level of the GS-12; the GS-7/9/11 are developmental leading to such performance.

Starting at $63,736 Per Year (GS 9-12)

• Determines what telecommunication service and/or equipment is authorized in each location.
• Troubleshoots all aspects of workstations to include hardware, software, and network communication difficulties.
• Provides training and orientation to all new personnel on available automation and communication resources.
• Serves as alternate information Assurance Security Officer.
• Manages security access controls, physical security, password control, and ensuring that accountability of all software is maintained.
• Manages accounts for user access to Army Information Systems on the Defense Information Network.
• Executes and evaluate automated scans of IT equipment; prepares a variety of technical reports.
• Provides automation support for battalion and subordinate unit personnel.
• Loads commercial software on personal computers.
• Conducts periodic 100% inventory of IT assets within the Recruiting Battalion area of operations.
• Provide technical assistance to computer users.
• Assists in set-up of new hardware and software on personal computing devices, file print servers, and networks.
• Develops macros, or detailed procedures and functions.
• Knowledge and familiarity with Microsoft, Apple, and Linux/Unix Operating Systems platforms.

Starting at $57,118 Per Year (GS 9)

• Determines what telecommunication service and/or equipment is authorized in each location.
• Troubleshoots all aspects of workstations to include hardware, software, and network communication difficulties.
• Provides training and orientation to all new personnel on available automation and communication resources.
• Serves as alternate information Assurance Security Officer.
• Manages security access controls, physical security, password control, and ensuring that accountability of all software is maintained.
• Manages accounts for user access to Army Information Systems on the Defense Information Network.
• Executes and evaluate automated scans of IT equipment; prepares a variety of technical reports.
• Provides automation support for battalion and subordinate unit personnel.
• Loads commercial software on personal computers.
• Conducts periodic 100% inventory of IT assets within the Recruiting Battalion area of operations.
• Provide technical assistance to computer users.
• Assists in set-up of new hardware and software on personal computing devices, file print servers, and networks.
• Develops macros, or detailed procedures and functions.
• Knowledge and familiarity with Microsoft, Apple, and Linux/Unix Operating Systems platforms.

Starting at $57,118 Per Year (GS 9)

• Provide technology to process applicants for military service.
• Install hardware/software upgrades to maintain information systems.
• Inform supervisors of technology issues and potential impacts to operations.
• Respond to all user reported incidents of IT difficulties.
• Train users the procedures to maintain system backups.
• Deliver customer support in all IT systems matters.
• Train users to utilize IT assets to improve their work processes.
• Communicate with higher headquarters on issues exceeding local troubleshooting.
• Contact the Help Desk for repair parts and warranty support.
• Troubleshoot computer software/hardware to determine the remedy required.
• Use problem solving techniques to ensure all systems are operational.
• Maintain information on problem resolutions.

Starting at $63,736 Per Year (GS 9)

Working as an IT Specialist (Customer Support) for the Customer Access and Support Division, you will serve as a deskside support specialist that provides hardware, software, and operating system diagnosing and troubleshooting that includes installation, break/fix, imaging, upgrade services, and technology migrations for desktops, notebook, ultra-books, workstations, tablets, and smartphones that are running Microsoft Windows, macOS, iOS, and Android operating systems. Work is performed independently, and customer resolutions follow desktop support SOP's,quality assurance checklists, and customer service industry best practices. Software support is offered for the current manufacturers' release of the preferred desktop application software on Windows and macOS operating systems. Deskside support specialists are responsible for handling technical problems that prevent the customer from using technology. Customer interactions are in-person, by phone, and remote assistance which are tracked through ServiceNow following IT service management practices.

Starting at $78,592 Per Year (ZP 3)

As an IT Specialist (Customer Support), you will perform the following duties:

• Provide IT Help Desk customer service and technical assistance. Use analytical techniques to test and analyze computer equipment malfunctions and software errors. Install and troubleshoot a variety of applications to include commercial off the shelf programs, a variety of internal and external devices, and all aspects of the workstation to include hardware, software, and network communication difficulties.
• Provide timely, courteous, and professional service when conversing and interacting with users, both telephonically and face-to-face. Utilize remote management software to provide quality service to staff operating remotely.
• Provide formal or informal training for users to understand the relationships of systems and to be able to operate the system without undue interruption.
• Serve as the Property Contact (PC), assisting in the responsibility for Accountable Personal Property for the regional custodial area. Ensure that lost, damaged, or destroyed property is reported to the regional Property Accountability Officer (PAO) for review and approval.

Starting at $55,313 Per Year (ZP 2)

As an IT Specialist (Customer Support), you will perform the following duties:

• Provide IT Help Desk customer service and technical assistance. Use analytical techniques to test and analyze computer equipment malfunctions and software errors. Install and troubleshoot a variety of applications to include commercial off the shelf programs, a variety of internal and external devices, and all aspects of the workstation to include hardware, software, and network communication difficulties.
• Provide timely, courteous, and professional service when conversing and interacting with users, both telephonically and face-to-face. Utilize remote management software to provide quality service to staff operating remotely.
• Provide formal or informal training for users to understand the relationships of systems and to be able to operate the system without undue interruption.
• Serve as the Property Contact (PC), assisting in the responsibility for Accountable Personal Property for the regional custodial area. Ensure that lost, damaged, or destroyed property is reported to the regional Property Accountability Officer (PAO) for review and approval.

Starting at $55,313 Per Year (ZP 2)

The ODNI's Executive Secretariat Office (ESO) directly supports the organization's executive leadership, consisting of the Director of National Intelligence (DNI), Principal Deputy Director of National Intelligence (PDDNI), and Chief Operating Officer (COO).

ESO is comprised of three groups (defined below), and this vacancy is seeking qualified applicants to support each of these groups:

One Group is responsible for task management; serves as the central point of contact, coordination, and control for correspondence and other communications for mission and support activities; ensures all appropriate offices are included in the tasking, correspondence drafting, and policy-making processes through a task management system; processes incoming and outgoing correspondence ensuring high quality, timeliness, and conformance with regulations and policies; develops and maintains standard operating procedures for tasking, coordination, formats, and records management.

Another Group is responsible for coordinating external engagements (e.g., meetings with academia, foreign counterparts, military officials, private sector partners, etc.) and executive travel, both foreign and domestic, for the DNI and PDDNI.

The third Group is responsible for finalizing and executing engagements (e.g., meetings, ceremonies, and other events) hosted by the DNI, PDDNI, COO, and/or other senior officials in the organization.

The following responsibilities are common amongst the three groups:

Review, compose, edit, and distribute incoming and outgoing communication materials ensuring key stakeholder coordination, high quality and timely deliverables, and conformance with regulations and policies.

Assign action items to appropriate ODNI components and Intelligence Community (IC) elements, log and track task status, negotiate extensions to deadlines, anticipate impediments to successful and timely responses, and report task status to senior management.

Ensure proper handling of highly classified and limited distribution materials and perform security control officer functions as required.

Starting at $78,592 Per Year (GS 11)

• Supports the Director, Deputy Director, and Division Chiefs.
• Performs high-level managerial, integrating, analytical and time-sensitive staff activities.
• Updates Senior Staff on conferences, including analysis of topics covered, potential problems and recommendations.
• Plans, organizes, and executes complex programs, meetings, and visits (e.g., visits from senior government representatives, senior foreign government representatives, NAF and wing commanders).

Starting at $59,407 Per Year (GS 9-11)

The ODNI's Executive Secretariat Office (ESO) directly supports the organization's executive leadership, consisting of the Director of National Intelligence (DNI), Principal Deputy Director of National Intelligence (PDDNI), and Chief Operating Officer (COO).

ESO is comprised of three groups (defined below), and this vacancy is seeking qualified applicants to support each of these groups:

One Group is responsible for task management; serves as the central point of contact, coordination, and control for correspondence and other communications for mission and support activities; ensures all appropriate offices are included in the tasking, correspondence drafting, and policy-making processes through a task management system; processes incoming and outgoing correspondence ensuring high quality, timeliness, and conformance with regulations and policies; develops and maintains standard operating procedures for tasking, coordination, formats, and records management.

Another Group is responsible for coordinating external engagements (e.g., meetings with academia, foreign counterparts, military officials, private sector partners, etc.) and executive travel, both foreign and domestic, for the DNI and PDDNI.

The third Group is responsible for finalizing and executing engagements (e.g., meetings, ceremonies, and other events) hosted by the DNI, PDDNI, COO, and/or other senior officials in the organization.

The following responsibilities are common amongst the three groups:

Review, compose, edit, and distribute incoming and outgoing communication materials ensuring key stakeholder coordination, high quality and timely deliverables, and conformance with regulations and policies.

Assign action items to appropriate ODNI components and Intelligence Community (IC) elements, log and track task status, negotiate extensions to deadlines, anticipate impediments to successful and timely responses, and report task status to senior management.

Ensure proper handling of highly classified and limited distribution materials and perform security control officer functions as required.

Starting at $78,592 Per Year (GS 11)