This position is located in the Consumer and Governmental Affairs Bureau, Consumer Policy Division. The Division is responsible for overseeing the development of consumer policy concerning all Commission-regulated entities, including wireline phone, wireless phone and text, broadband, cable television, and broadcast television companies. Through rulemakings and orders for which it has primary responsibility, and by commenting on rulemakings and orders originated by other Bureaus and Offices, the Division ensures that consumer interests are considered in all Commission policy-making activities. Recent notable projects include the Broadband Label, Robocall Blocking, Robotext Blocking, and implementation of the Telephone Consumer Protection Act.
The incumbent oversees a portion of the Division’s work, managing specific projects from initiation to completion and drafting a portion of the documents. Projects may include rulemakings for robocall or robotext blocking, management and improvements to the Reassigned Numbers Database, and guidance to the Commission’s Consumer Advisory Committee. The incumbent, with guidance from the Division Chief, implements the Commission’s consumer protection agenda, ensuring the legal sufficiency and practicability of such initiatives, and considering their impact on American consumers and the communications industry. The incumbent represents the Bureau Chief before Congress and federal, state, and local government officials, and in meetings with consumer groups and industry, along with industry conferences and other gatherings. The incumbent ensures that all legal documents the Division authors are legally and factually adequate, comprehensive, internally consistent, and in conformance with existing policies and precedent. The incumbent works with other Division management to ensure the timely delivery of quality rulemaking documents on behalf of the Bureau. The incumbent develops and maintains effective personal relationships with Commissioners’ offices, other Bureaus and Offices, other government agencies, and industry.