Total 755 Director/C-Level Customer Service job vacancies

Closes: 26 April 2024
Classification: Senior Officer Grade B Salary: $140,226 - $157,418 plus superannuation Position No: 37698 Directorate: Chief Minister, Treasury and Economic Development Advertised (Gazettal date): 19 April 2024 Contact Officer: Tamerra Rogers on or (02) 6207 3775

Details: The Director, Protocol and Business Support will report to the Executive Branch Manager, Content, Governance and Protocol to deliver the business support needs, governance and protocol functions of the division. This position sits within the Chief Minister, Treasury and Economic Development Directorate (CMTEDD). The Directorate facilitates the implementation of government priorities, drives new initiatives and includes Access Canberra, which provides a range of ACT Government shopfront and regulatory services. The Directorate is also responsible for Shared Services which provides financial, ICT and HR support across Government. The Director-General of CMTEDD is also the Head of Service.
... Click here to view more detail / apply for Director, Protocol and Business Support Team | Full-time Permanent

Closes: 03 May 2024
Classification: Senior Officer Grade C Salary: $119,595 - $128,465 plus superannuation Position No: 07048 Directorate: Chief Minister, Treasury and Economic Development Advertised (Gazettal date): 19 April 2024 Contact Officer: Roberto Gaspari on or (02) 6205 4397

Details: Reporting to the Senior Director, Governance, Taxation, Accounts Receivable and Debt Management, Shared Service Finance, the Assistant Director, Taxation Support position will hold the primary function of providing taxation compliance support. Under the Taxation Management Framework, the role will enable the provision of a wide range of assistance and advice across a number of areas of direct and indirect taxation, superannuation and PAYG as well as the management and oversight of an external taxation advisory service, known as the Tax Help-Desk. Other areas of responsibility include the co-ordination of taxation compliance reviews undertaken by external accounting firms.
... Click here to view more detail / apply for Assistant Director, Taxation Support | Full-time Temporary with a Possibility of Permanency

Canberra
Applications close 05/05/2024


About the Department
The Department of Industry, Science and Resources and our broader portfolio are integral to the Australian Governments economic agenda. Our purpose is to help the government build a better future for all Australians through enabling a productive, resilient and sustainable economy, enriched by science and technology. We do this by:

Growing innovative & competitive businesses, industries and regions
Investing in science and technology
Strengthening the resources sector.

About the team

The Chief Information Officer Division (CIOD) is an exciting, fast-paced team that drives the digital agenda for the Department of Industry, Science and Resources. The CIOD leads the departments digital agenda by partnering with our stakeholders to co-design digital experiences, making it simpler to innovate, collaborate, communicate, and continue to evolve digital services using leadingedge technology and smart
... Click here to view more detail / apply for Multiple Opportunities ? Level 1 and 2 ICT Support, APS Level 5 & 6, Chief Information Officer

Deputy Director of Allied Health and Support Services







Date:  18 Apr 2024







Site:  VCCC (Parkville)







Location:  MELBOURNE, VIC, AU, 3000







Company:  Peter MacCallum Cancer Centre







Unit:  Allied Health Admin







Division:  Chief Nursing Officer







Department:  Allied Health







Enterprise Agreement:  Allied Health Professionals (Victorian Public Sect















... Click here to view more detail / apply for Deputy Director of Allied Health and Support Services

Mersey Care NHS Foundation Trust is looking for the next Chief Executive Officer to lead the organisation at an exciting but challenging time.

The person

You will be a visionary, passionate, open and inclusive Chief Executive Officer who is committed to tackling inequalities in healthcare outcomes, improving experience and access for our patients, service users, staff and partners. An experienced leader operating at or close to Chief Executive level in a complex health or care environment, you will be robust and innovative in the use of data and technology and compassionate in your leadership of people and services.

An inspiring communicator, your consistent focus on service users and patients and improvement will be evident and allow you to quickly gain credibility with our Board, our staff, Governors, partners and the people who we serve. Most importantly you will role-model our values of Continuous Improvement, Accountability, Respect, Enthusiasm and Support.



This is a rare and exceptional opportunity to define your career and lead Mersey Care as we strive to provide ‘perfect care.’ If you share our vision and values and want to know more, then we would love to hear from you.

Mersey Care is one of the country’s largest Trusts providing physical and mental health services, serving more than 1.4 million people across the North West. The Trust provides specialist inpatient and community services that support physical and mental health and specialist inpatient learning disability, addiction and brain injury services.

In the region of 11,000 dedicated staff provide services from more than 230 sites as well as in patients’ homes. With an annual budget of more than £700 million, our remit includes the provision of a range of specialist services across wider regions, and we are one of only three Trusts in the UK that offer high secure mental health facilities.

Our vision is ‘to lead the way in perfect, whole person care that helps people of all ages live healthier lives.’

Find out more about the Trust on their website https://www.merseycare.nhs.uk/



To view the job description and person specification, please scroll to the bottom of the page, tick to agree to the privacy policy, then click 'Continue to full details'.

Please visit our recruitment website:

www.merseycareceo-gatenbysanderson.co.uk and contact our recruitment advisors Helen Barkham, Emily Smith or Emma Pickup from GatenbySanderson onhelen.barkham@gatenbysanderson.com or 07921 308766 for an informal discussion.


This advert closes on Thursday 9 May 2024

Service Care Legal are currently recruiting for a Senior Associate / Legal Director to join the Corporate team of a top 50 law firm based in the Kent region. The team are Tier 1 in the Legal 500. Please find below further details with regards to this position and the role requirements.

ROLE: Senior Corporate Solicitor / Legal Director
LOCATION: Kent
SALARY: £75,000 to £95,000 per annum
PQE: 8 years'+

The Role

• To run and manage your own full caseload of files from initial instruction through to post completion, supervising junior team members as necessary
• To advise on the buying and selling of transactions, along with other general corporate transactions such as reorganisations and corporate joint ventures
• Deal with cases such as private equity, venture capital, EOT transactions, share incentive schemes or any our firm wide sector specialisms, would be an advantage

The Person

• A qualified Solicitor, Legal Executive or Barrister with a minimum of 8 years' PQE
• You will have experience of working with startups, owner managed businesses and family-owned businesses, as well as large corporate clients, PE houses and funds
• Excited about the opportunity to business development throughout the region

The Benefits

• Flexible working arrangements
• Profit Share scheme
• 30 days annual leave plus bank holiday
• Enhanced maternity/paternity leave

If this Senior Corporate Solicitor role sounds like an opportunity of interest, please feel free to reach out to Lloyd Stanley on 01772 208969, or email Lloyd.stanley@servicecare.org.uk. We also welcome referrals for this position, where a successful recommendation would be worth £500.

Proud member of the Disability Confident employer scheme

Our philosophy “Kando Sozo” ensures and expose you to our customers’ happy faces, thus we are looking for Senior Restaurant Manager to join in our family.With over 1,200 restaurants worldwide, Gyu-Kaku, a new style of Yakiniku restaurant provides high-quality services and low-price Yakiniku to a wide range of customers.

"Job Description:

1. Coordinate daily operations for Restaurant operations.

2. Manage other restaurants outlets by receiving other manager’s feedbacks.

3. Deliver good service and maximize customer satisfaction.

4. Respond efficiently and accurately to customer’s complaints.

5. Regularly review product quality, and sourcing for new vendors.

6. Daily reporting and inventory report to the Managing Director.

7. Ensure compliance with sanitation and Safety regulations.

8. Jointly coordinating and planning menu with Head Chef.

9. Managing and maintaining restaurant’s image to the public and suggest ways to improve it.

10. Control operational costs and identify measures to cut waste.

11. Train new and current employees on proper customer service, and service quality.

12. Implement policies and protocols from Company policy.

13. Any other Ad-Hoc as required by Managing Director."

"Job Requirements

1. Full-time position.

2. Good soft skills and management skills.

3. Disciplined, conscientious and meticulous (has an eye for details)

4. Preferable with 7-10 years of experience in F&B industry, experience in Japanese restaurants is a bonus.

5. Mature and positive attitude.

6. Strong Leadership and Motivational skills

7. Good communication and interpersonal skills."

◆Job Description & Requirements

Our philosophy “Kando Sozo” ensures and expose you to our customers’ happy faces, thus we are looking for Senior Restaurant Manager to join in our family.With over 1,200 restaurants worldwide, Gyu-Kaku, a new style of Yakiniku restaurant provides high-quality services and low-price Yakiniku to a wide range of customers.

"Job Description:

1. Coordinate daily operations for Restaurant operations.

2. Manage other restaurants outlets by receiving other manager’s feedbacks.

3. Deliver good service and maximize customer satisfaction.

4. Respond efficiently and accurately to customer’s complaints.

5. Regularly review product quality, and sourcing for new vendors.

6. Daily reporting and inventory report to the Managing Director.

7. Ensure compliance with sanitation and Safety regulations.

8. Jointly coordinating and planning menu with Head Chef.

9. Managing and maintaining restaurant’s image to the public and suggest ways to improve it.

10. Control operational costs and identify measures to cut waste.

11. Train new and current employees on proper customer service, and service quality.

12. Implement policies and protocols from Company policy.

13. Any other Ad-Hoc as required by Managing Director."

"Job Requirements

1. Full-time position.

2. Good soft skills and management skills.

3. Disciplined, conscientious and meticulous (has an eye for details)

4. Preferable with 7-10 years of experience in F&B industry, experience in Japanese restaurants is a bonus.

5. Mature and positive attitude.

6. Strong Leadership and Motivational skills

7. Good communication and interpersonal skills."

Project / Service Delivery

• Review the project lifecycle (initiation, plan, execution, completion)
• Review project schedules, quality plans, budgets, and communication and risk management plans
• Manage issues arising out of scope definition and subsequent disputes that impacted scope, schedule and cost
• Manage issues arising from integration of various components of the project including hardware, software installation, testing, business process review, redesign, application development, migration and data conversion etc.
• Oversee the implementation of the project with regard to schedules, budget, manpower and quality
• Resolve project overrun issues with Senior Management
• Monitor and report on project management progress
• Manage resources in terms of mobilising resources during different periods of time from team to team to maximise productivity or minimise wastage

Customer/Vendor Management

• Manage contracts and subcontractors
• Effectively engaged stakeholders in project decisions and execution
• Build long-term customer relationships by anticipating and exceeding customer’s expectation
• Negotiate with customers on change control mechanism to meet schedules and prioritize changes based on business needs

Business Development

• Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the Account Manager(s) for development of that opportunity
• Be involved in pre-sale activities

Team Management

• Provide leadership to the project team to ensure that proposals/ enhancements are fully analysed and evaluated for benefits and cost
• Provide the project team with accurate information about business needs and priorities as well as details about business systems
• Participate in leadership activities and providing performance feedback and developmental coaching
• Monitor and improve team performance, conduct team building, providing leadership, coaching, and performance management

The ideal candidate should possess:

• Degree in Information Systems, Computer Science or equivalent
• Typically 12 years IT project management experience
• Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques.
• Able to lead, develop and maintain respectful and trusting relationship
• Proficient in written and spoken English
• Able to travel as required

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

JOB OVERVIEW

Working closely with the Pastor overseeing the “Livingstones” Mandarin Service, the Director provides leadership, and shepherds and nurtures the spiritual growth of the congregation, while ensuring that the ministry work aligns with the overall church direction.

KEY RESPONSIBILITIES

• Plan and oversee the Mandarin ministry and all related activities
• Preach and teach regularly (Sunday services, funerals, and church events)
• Provide spiritual support, counselling, and pastoral care to worshippers
• Guide and work closely with staff and co-workers to plan and execute
• Provide leadership and guidance to all sub-ministries as well as mobilise worshippers to follow church direction
• Identify, equip, mentor, and empower potential leaders as part of leadership development and discipleship training
• Assist in pulpit roster planning
• Do simultaneous translation for Pastors/English-speaking speakers

REQUIREMENTS

• Bachelor in Theology or equivalent
• At least 5 years’ relevant experience in the areas of pastoral care and/or preaching
• Proven leadership ability within a church or ministry setting
• An effective team leader with excellent interpersonal skills
• Ability to minister and connect with people of diverse cultural backgrounds and age groups, including the seniors, families and youths
• Excellent communication skills and effectively bilingual in Chinese and English
• Ability to work independently, matched with good planning and organizational skills
• Willingness to work on weekends and non-traditional schedules

With increasing ministry opportunities and the clear call to extend God’s kingdom, we are looking to expand our staff team. If you feel led by the Lord and want to be part of what God is doing in and through PLMC, we invite you to email detailed resume, together with current and expected salary, to recruit@plmc.org .

We regret that only shortlisted candidates will be notified. Thank you.

Our philosophy “Kando Sozo” ensures and expose you to our customers’ happy faces, thus we are looking for Senior Restaurant Manager to join in our family.With over 1,200 restaurants worldwide, Gyu-Kaku, a new style of Yakiniku restaurant provides high-quality services and low-price Yakiniku to a wide range of customers.

"Job Description:

1. Coordinate daily operations for Restaurant operations.

2. Manage other restaurants outlets by receiving other manager’s feedbacks.

3. Deliver good service and maximize customer satisfaction.

4. Respond efficiently and accurately to customer’s complaints.

5. Regularly review product quality, and sourcing for new vendors.

6. Daily reporting and inventory report to the Managing Director.

7. Ensure compliance with sanitation and Safety regulations.

8. Jointly coordinating and planning menu with Head Chef.

9. Managing and maintaining restaurant’s image to the public and suggest ways to improve it.

10. Control operational costs and identify measures to cut waste.

11. Train new and current employees on proper customer service, and service quality.

12. Implement policies and protocols from Company policy.

13. Any other Ad-Hoc as required by Managing Director."

"Job Requirements

1. Full-time position.

2. Good soft skills and management skills.

3. Disciplined, conscientious and meticulous (has an eye for details)

4. Preferable with 7-10 years of experience in F&B industry, experience in Japanese restaurants is a bonus.

5. Mature and positive attitude.

6. Strong Leadership and Motivational skills

7. Good communication and interpersonal skills."

◆Job Description & Requirements

Our philosophy “Kando Sozo” ensures and expose you to our customers’ happy faces, thus we are looking for Senior Restaurant Manager to join in our family.With over 1,200 restaurants worldwide, Gyu-Kaku, a new style of Yakiniku restaurant provides high-quality services and low-price Yakiniku to a wide range of customers.

"Job Description:

1. Coordinate daily operations for Restaurant operations.

2. Manage other restaurants outlets by receiving other manager’s feedbacks.

3. Deliver good service and maximize customer satisfaction.

4. Respond efficiently and accurately to customer’s complaints.

5. Regularly review product quality, and sourcing for new vendors.

6. Daily reporting and inventory report to the Managing Director.

7. Ensure compliance with sanitation and Safety regulations.

8. Jointly coordinating and planning menu with Head Chef.

9. Managing and maintaining restaurant’s image to the public and suggest ways to improve it.

10. Control operational costs and identify measures to cut waste.

11. Train new and current employees on proper customer service, and service quality.

12. Implement policies and protocols from Company policy.

13. Any other Ad-Hoc as required by Managing Director."

"Job Requirements

1. Full-time position.

2. Good soft skills and management skills.

3. Disciplined, conscientious and meticulous (has an eye for details)

4. Preferable with 7-10 years of experience in F&B industry, experience in Japanese restaurants is a bonus.

5. Mature and positive attitude.

6. Strong Leadership and Motivational skills

7. Good communication and interpersonal skills."

Key Responsibilities:

Capability Building

• Facilitate the development of small and medium-sized audit practices (SMPs) by conceptualising and executing initiatives to help drive digitalisation, upskilling and internationalisation of SMPs
• Proactively engage SMPs to understand their challenges and needs, identify opportunities for them to grow and help address industry issues
• Identify changes in the industry, including emerging trends and technologies that will affect SMPs
• Build and enhance strategic partnerships with various stakeholders
• Manage the virtual SMP Centre

Outreach and Awareness

• Organise outreach activities to promote awareness and adoption of SMP initiatives
• Organise targeted networking sessions and events for SMPs
• Organise focus group discussions to gather feedback to shape initiatives
• Support major events such as ISCA Conferences

Reporting

• Regular reporting on project status to relevant stakeholders
• Liaise with government agencies for grant support

Requirements:

• A degree in accountancy, business or its equivalent
• Previous working experience in a public accounting firm is a plus
• Current accountant/auditor looking for engagement role will be welcome
• Social media savvy
• Strong writing and presentation abilities
• Strong interpersonal skills and the ability to develop strong working relationships at all levels of management, both inside and outside ISCA
• Strong analytical skills and detail-oriented mind with a natural ability to multi-task
• Strong project management abilities

Location

36 Loyang Drive, Singapore 508949

Job Summary

The Customer Support Director (CSD) is responsible for overall regional customer support topics and acts as the second level escalation to all customer complaints; they are the customer advocate within Safran Cabin Services. The CSD shall ensure that the respective teams monitor and measure spare and repair management through backlog alignment, identify support solutions to prevent delays in shipping of goods.

The CSD is responsible for managing customer satisfaction by means of internal and external performance scorecards and indicators. The CSD will accompany their respective team members to on-site customer visits throughout their region of responsibility throughout North & South America, Europe, Middle East, Africa, Asia Pacific as applicable.

Responsibilities

• Oversees all aspects of the regional customer service experience and implements effective processes and procedures for Customer Support Managers to interact with customers.
• Responsible for achieving regional customer satisfaction which is measured through Airframer & Internal Scorecards.
• Sets challenging targets and objectives to the team and ensures understanding to create accountability to achieve highest levels of support.
• Ensures that the regional customer support team work in line with operational requirements with regards to order management to meet launch dates, quotes and invoices produced to meet sales targets.
• Adheres to and manages the approved regional departmental travel budget.
• Responsible for recruitment, mentoring, development and creating a customer-focused environment within the team.
• Continually strives to improve the customer service experience taking ownership of escalated customer issues, investigating and following them through to resolution.
• Building new and developing long lasting relationships with customers senior level management.
• Monitor the In-service issue records posted within the Rolling Action Item Lists (RAIL’s) on INSITE platform
• Accompany Support Managers on-site customer meetings as required ie Program Review Meetings (PRM), Technical Review Meeting (TRM), and Executive Review Meetings (ERM) etc.
• Accountable for the region’s Key Performance Indicators (KPI's) and balanced scorecards.
• Analyze data to identify trends and areas of improvements.
• Serve as the focal for performance claims: coordinate with warranty teams to validate claim data, negotiate settlement with customer, track claims.
• With the support of other departments, manages the regional customer interface for complaints or external quality escapes.
• Ensure post visit reports are generated with actions and commitments assigned through to completion.
• Support SCS Finance department in the recovery of late AR helping finance with the right POCs and addressing systemic/ repetitive issues for corrective actions.
• Customer support contract awareness.
• Provide level 1 & 2 technical support using CMM’s & technical drawings data.
• Any other duties as assigned.

Requirements

• Bachelor’s degree or related field/equivalent experience.
• At least 10 years of customer support, Sales and Management experience in a commercial aerospace environment required. Experience with lean principles and continuous improvement. Basic knowledge of Sales management methodologies, proven ability to manage complex projects, and Customer Requests or Concerns.
• Proficient with MS Project, competent with MS Office programs.
• Ability to build and maintain effective relationships, leadership skills, organizational skills, ability to analyze & summarize information, financial acumen.
• Skilled in problem solving and resolution is necessary to defuse situations with internal and external customers and maintain mutually beneficial customer relations.
• Traveling is required (up to 50%).
• Possess excellent interpersonal and communication skills, management /leadership acumen.
• Rigorous and well organized / Good presentation skills / Good negotiating Skills / A very good level of diplomacy.
• Protracted or irregular hours may be required.
• Relocation to another Safran facility may be required.

Job Description:

· Design, execute, and continuously optimize company's Southeast Asia after-sales service operation strategy to ensure customer satisfaction and retention rates meet targets.

· Lead and manage after-sales operations team, including functions such as customer support, technical support, and customer success.

· Develop and maintain efficient customer support processes and standard operating procedures to ensure timely resolution and proper handling of customer issues.

· Develop and implement customer training plans to help customers in better understand and use of products, enhance customer satisfaction and product stickiness.

· Coordinate cross-departmental collaboration, closely collaborating with sales and product development teams to address customer issues and continuously improve products and services.

· Analyse customer feedback and data, identify problems and marketing opportunities, propose improvement suggestions and optimization plans.

· Manage the performance and resources of the after-sales operations team to ensure efficient operation and achievement of operational goals.

· Regularly report after-sales service operation status and customer feedback to the management, provide improvement suggestions and strategic planning.

Job Requirements:

· Bachelor's degree or above from a domestic university ranked 211 or above, or overseas institutions ranked in the top 200 by QS.

· Over 10 years of experience in relevant field, including after-sales service or customer success in overseas market of SaaS products.

· Excellent bilingual communication skills, fluent in both Chinese and English, capable of effectively communicating and resolving cross-cultural communication issues.

· Strong customer-oriented thinking and problem-solving abilities, capable of respond quickly to customer needs and providing high-quality solutions.

· Outstanding leadership and team management skills, able to motivate and guide teams to achieve performance goals effectively.

· Excellent analytical and problem-solving skills, capable of independent thinking and quickly addressing various challenges.

· Good resilience and teamwork spirit, able to maintain high efficiency and quality performance in a fast-paced and changing work environment.

· Strong business insights and market sensitivity, able to grasp market trends and customer needs, and provide effective suggestions for the company's business development.