Company Overview

Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career.

 

Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality.” We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future.
 

We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you’re made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need. 

Retail

Introduce tire products and automobile repair/maintenance services to customers in person and/or with other store associates to help maximize total sales, store profits, and customer satisfaction, loyalty, and retention.

The responsibilities and duties of this role include, but are not limited to: 

Selling and Sales Promotion (~65% of time) 

• Personally handles customer needs in areas of sales, service, complaints, adjustments, etc.
• Contacts customers, particularly in service department, to assess needs for tires and car service to close sales opportunities.
• Checks tickets, making sure all tires on every vehicle are inspected and customers needing tires are asked to buy.
• Solicits and promotes customer use of CFNA Credit Card as frequently as possible.
• Introduces new products to achieve appropriate sales.
• Keeps tire selling area and tire displays clean and properly set up at all times. Ensures that correct tires are on display, with correct display materials. Assures store environment exhibits a clean and professional image.
• Follows and executes appropriate CSDS steps
• Administers sales promotion programs.
• Using display and advertising materials provided, sets up inside and outside displays, including special “as advertised” displays to create continuous emphasis on merchandise offered during promotions, and takes them down after promotion.
• Assists store manager in attaining Store Team Budget objectives and contributes with personal attainment.
• Makes tire adjustments and settles customer complaints or refers those not finalized to Store Manager.
• Directly handles customers in areas of sales, service, complaints, adjustments, etc., including greeting and handling customers to conclusion in store and over telephone:
• Handles customer complaints and tire adjustments.
• Develops customer loyalty and retention through relationship selling.
• Grows profit through service or tire recommendations as needed by the customer, including alignments, flushes, scheduled maintenance services, etc.

Recording (~15% of the time) 

• Enter customer invoices, credit tickets, etc.
• Operates P.O.S. terminal
• Maintains monthly and perpetual inventory accuracy
• On a limited basis, performs operating functions as necessary, accepts payments, furnishes information, takes orders, etc.

Information Coordination (~10% of the time)

• Assists manager during store meetings with all teammates to cover current advertising and promotion.
• Shops competition and keeps other teammates informed on what competition is advertising. 

Miscellaneous Functions (~10% of the time) 

• Opens and/or closes the store as required and directed, which includes cash control and asset protection.
• Attends all store, area, and special meetings as required by store or area management.
• As needed, helps to unload merchandise shipments, changes and balances tires in the service department (after appropriate training), constructs store displays, and performs other duties that are necessary to meet customer relationship requirements.
• Practices courtesy, honesty, and good judgment with all customers and store teammates.
• Other duties and tasks as assigned by store or area manager.

PREFERRED QUALIFICATIONS 

2-year degree or non-traditional education through training program completion, certification, or other exhibiting the growth mindset that is needed in this candidate

PHYSICAL DEMANDS 

Customer Service

• Sales floor counters are between (39in. & 44in.)
• Paperwork and printers are between (18in. & 39in.)
• Operate computer to look up parts and materials as well as invoice customers
• Work directly with customers throughout the day
• Retail locations can see between 15 and 55 customers per day depending on the location\\

Store Displays

• Setup and take down outside tire rack requiring (45 lbs.) of force to push down on jack to lift rack and (30 to 65 lbs.) to push/pull rack in and out of the store
• Stack tires outside store for displays between (1in. & 72in.)
• Tires on wall displays are between (1in. & 75in.)
• Tires can weigh between (11 lbs. & 72 lbs.) with the average at (27 to 35 lbs.)
• Setup and take down signs outside the store as needed
• Spray tires with black paint prior to putting on display to cover manufacturing lines

Store Upkeep

• May setup and take down outside tire rack requiring (45 lbs.) of force to push down on jack to lift rack and (30 to 65 lbs.) to push/pull rack in and out of the store
• May stack tires outside store for displays between (1in. & 72in.)
• Store displays are between (1in. & 75in.)
• Tires can weigh between (11 lbs. & 72 lbs.) with the average at (27 to 35 lbs.)
• Setup and take down signs outside the store as needed
• Spray tires with black paint prior to putting on display to cover manufacturing lines
• Use a dry mop or broom if needed to keep the floor clean
• Stock paper products and soap in the restrooms
• Use rags or paper towels and spray bottles to keep displays, counters, and other areas clean
• All cleaning supplies and paper products weigh less then (5 lbs.)

Store Deliveries

• Tire deliveries contain between 90 & 400 tires 1 time per week depending on the retail location
• Storage racks are between (4in. & 106in.)
• Depending on the retail location, tires can be stored in the following manner:
• Stack tires on carts between (1in. & 72in.) to take to storage. Then place in storage racks.
• Roll tires to storage and place in storage racks
• Roll tires to storage and place on a conveyor between (18in. & 43in.) then into racks
• Roll tires to storage and place into stacks
• Tires weigh between (11 lbs. & 72 lbs.)
• Majority of tires weight between (27 lbs. & 35 lbs.)

Shop Floor

• Opening doors requires (20 to 45 lbs.) of lifting force
• Closing doors requires (20 to 80 lbs.) of pulling force without the use of body weight
• Drive customer vehicles
• Pull new tires for customers weighing between (11 lbs. & 72 lbs.) with the majority between (27 & 35 lbs.)
• Tire racks are between (4in. & 106in.) with ladders and step ladders available depending on the store
• Supplies are between (5in. & 112in.) with ladders and step ladders available depending on the store
• Supplies weigh between (1 & 42 lbs.)

WORK ENVIRONMENT 
Daily duties involve working within a 3 to 25-bay retail automotive service store. Stores are open 7 days per week, 75 – 91 hours and constant adjustments in service staffing levels are required to match the sales/work flow. The Retail Salesperson works with teammates in area of the store which have: 

• Cold work environment in the winter with cold cement floor.
• Hot work environment in the summer.
• Need for continual implementation/maintaining of all Safety & Health and environmental policies with knowledge, skill and good judgment.

• High School Diploma or equivalent
• 2-years of consumer retail sales experience
• Must be able to communicate with and assist customers in the areas of sales and complaints to ensure customer retention and loyalty
• Problem solving as it relates to customer complaints
• Must have a valid automobile driver’s license at all times and be able to drive customer and company vehicles
• Must complete and maintain all of the current and required BSRO store education courses & modules required for this position

Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer.  It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

Employment Eligibility

If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.

Company Overview

Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career.

 

Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality.” We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future.
 

We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you’re made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need. 

Retail

Entry level position performing basic automotive services in the shop area

Tire Service Duties (50%) 

• Repairs and balances tires
• Operates tire changer, handles air impact wrenches and torque wrenches
• Changes tires in the service department for Boss’ cars as required based on flow of sales mix in location. (Total weight of wheels and tires together weigh an average of (30 to 55 lbs.) and can go up to (114 lbs.)
• BSRO certifications complete and current
• Follows all BSRO applicable BSRO Standard Operating Procedures (SOPs) and Policies

Car Service Duties (20%) 

• Performs lubrications and oil changes
• Performs basic vehicle inspections and elemental mechanical tasks following BSRO inspection and recommendations procedures. Example: Installs batteries
• BSRO certifications complete and current
• Follows all BSRO applicable BSRO Standard Operating Procedures (SOPs) and Policies

Miscellaneous (30%) 

• Unloads and loads 20 to 100 pound items from trucks as required and moves them into warehouse storage
• Maintains service center standards of cleanliness, orderliness and appearance of space and equipment in the service department
• Complies with company safety policy and federal/state OSHA safety requirements which include, but is not limited to, the wearing of approved eye protection, proper lifting techniques, proper wheel torqueing, proper footwear, etc.
• Drives vehicles, e.g., to deliver merchandise, move Boss’ cars, etc.
• Interacts with Bosses in a non-sales capacity
• Other duties as assigned by Store Manager, Service Manager and/or Manager of Vehicle Services

PHYSICAL DEMANDS

Tire Service

• Perform 0 to 3 flat repairs per day
• Mount and balance 4 to 28 tires per day
• Rotate wheels on 1 to 7 vehicles per day
• Pull new tires for Bosses weighing between (11 lbs. & 72 lbs.)
• Average car tire weighs (27 lbs.), Average truck/SUV tire weighs (35 lbs.), Average Off Road Truck tire weighs (44.5 lbs.)
• Tire racks are between (4in. & 106in.) with ladders and step ladders available depending on the store
• Wheels weigh between (5 & 42 lbs.) with an average of (20.6 lbs.)
• Place wheels and tires on mounting machines between (28in. & 31in.)
• Place wheels on balancer between (27in. & 29in.)
• Tire mounting handles are between (19in. & 64in.)
• Use foot controls to remove and mount tires
• Tire repair stand is between (36in. & 39in.)
• Pulling back the tire bar to hook onto the mounting machine requires (20 to 35 lbs.) of force
• Pulling the valve stem with a tool requires (1 to 15 lbs.) of force
• Wing nut for balancer weighs (4 lbs.)
• Air impact wrench/torque gun weighs (6 to 8 lbs.)
• Pushing down on torque bars requires (40 to 80 lbs.) of force. Body weight can be used to offset the force needed.
• Air hoses hang between (72in. & 80in.)

Oil Changes

• Oil changes can take between (35 min. & 1 hour)
• Opening and closing hoods requires (3 to 6 lbs.) of force
• Pulling oil hose to vehicles requires (4 to 13 lbs.) of force
• Oil hoses hang between (66in. & 80in.)
• Maneuvering oil carts requires (4 to 15 lbs.) of force
• Pulling out floor jack arms from under the vehicle requires (3 to 20 lbs.) of force
• Adjusting arm length requires (3 to 22 lbs.) of force
• Maneuvering rack arms from the sides of the vehicles requires (3 to 22 lbs.) of force and are typically moved with feet
• Oil filters are stored between (4in. & 61in.)
• Individual quarts of oil weigh (1.5 to 2 lbs.)
• Oil filters weigh less then (5 lbs.)

Miscellaneous

• Opening doors requires (20 to 45 lbs.) of lifting force
• Closing doors requires (20 to 80 lbs.) of pulling force without the use of body weight
• Drive Boss vehicles
• Batteries are on racks between (3in. & 48in.) weighing between (27 & 49 lbs.)
• Supplies are between (5in. & 112in.) with ladders and step ladders available depending on the store
• Supplies weigh between (1 & 42 lbs.)

Store Upkeep 

• Use a dry mop or broom if needed to keep the floor clean
• Stock paper products and soap in the restrooms
• Paper products and soap weigh less then (3 lbs.)
• Use rags or paper towels and spray bottles to keep displays, counters, and other areas clean
• All cleaning supplies and paper products weigh less then (5 lbs.)

WORK ENVIRONMENT

• Cold work environment in the winter with a cold cement floor
• Hot work environment in the summer
• Oil and other slippery substances on the floor at times
• Exposure to a variety of chemicals used in cleaning, lubrication, etc.

PREFERRED QUALIFICATIONS

• Experience in automotive service industry preferred

• Reading and writing
• Ability to learn basic mechanical tasks
• Must have a valid automobile driver’s license at all times and be able to drive customer and company vehicles

Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer.  It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

Employment Eligibility

If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.

Company Overview

Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career.

 

Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality.” We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future.
 

We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you’re made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need. 

Retail

Introduce tire products and automobile repair/maintenance services to customers in person and/or with other store associates to help maximize total sales, store profits, and customer satisfaction, loyalty, and retention.

The responsibilities and duties of this role include, but are not limited to: 

Selling and Sales Promotion (~65% of time) 

• Personally handles customer needs in areas of sales, service, complaints, adjustments, etc.
• Contacts customers, particularly in service department, to assess needs for tires and car service to close sales opportunities.
• Checks tickets, making sure all tires on every vehicle are inspected and customers needing tires are asked to buy.
• Solicits and promotes customer use of CFNA Credit Card as frequently as possible.
• Introduces new products to achieve appropriate sales.
• Keeps tire selling area and tire displays clean and properly set up at all times. Ensures that correct tires are on display, with correct display materials. Assures store environment exhibits a clean and professional image.
• Follows and executes appropriate CSDS steps
• Administers sales promotion programs.
• Using display and advertising materials provided, sets up inside and outside displays, including special “as advertised” displays to create continuous emphasis on merchandise offered during promotions, and takes them down after promotion.
• Assists store manager in attaining Store Team Budget objectives and contributes with personal attainment.
• Makes tire adjustments and settles customer complaints or refers those not finalized to Store Manager.
• Directly handles customers in areas of sales, service, complaints, adjustments, etc., including greeting and handling customers to conclusion in store and over telephone:
• Handles customer complaints and tire adjustments.
• Develops customer loyalty and retention through relationship selling.
• Grows profit through service or tire recommendations as needed by the customer, including alignments, flushes, scheduled maintenance services, etc.

Recording (~15% of the time) 

• Enter customer invoices, credit tickets, etc.
• Operates P.O.S. terminal
• Maintains monthly and perpetual inventory accuracy
• On a limited basis, performs operating functions as necessary, accepts payments, furnishes information, takes orders, etc.

Information Coordination (~10% of the time)

• Assists manager during store meetings with all teammates to cover current advertising and promotion.
• Shops competition and keeps other teammates informed on what competition is advertising. 

Miscellaneous Functions (~10% of the time) 

• Opens and/or closes the store as required and directed, which includes cash control and asset protection.
• Attends all store, area, and special meetings as required by store or area management.
• As needed, helps to unload merchandise shipments, changes and balances tires in the service department (after appropriate training), constructs store displays, and performs other duties that are necessary to meet customer relationship requirements.
• Practices courtesy, honesty, and good judgment with all customers and store teammates.
• Other duties and tasks as assigned by store or area manager.

PREFERRED QUALIFICATIONS 

2-year degree or non-traditional education through training program completion, certification, or other exhibiting the growth mindset that is needed in this candidate

PHYSICAL DEMANDS 

Customer Service

• Sales floor counters are between (39in. & 44in.)
• Paperwork and printers are between (18in. & 39in.)
• Operate computer to look up parts and materials as well as invoice customers
• Work directly with customers throughout the day
• Retail locations can see between 15 and 55 customers per day depending on the location\\

Store Displays

• Setup and take down outside tire rack requiring (45 lbs.) of force to push down on jack to lift rack and (30 to 65 lbs.) to push/pull rack in and out of the store
• Stack tires outside store for displays between (1in. & 72in.)
• Tires on wall displays are between (1in. & 75in.)
• Tires can weigh between (11 lbs. & 72 lbs.) with the average at (27 to 35 lbs.)
• Setup and take down signs outside the store as needed
• Spray tires with black paint prior to putting on display to cover manufacturing lines

Store Upkeep

• May setup and take down outside tire rack requiring (45 lbs.) of force to push down on jack to lift rack and (30 to 65 lbs.) to push/pull rack in and out of the store
• May stack tires outside store for displays between (1in. & 72in.)
• Store displays are between (1in. & 75in.)
• Tires can weigh between (11 lbs. & 72 lbs.) with the average at (27 to 35 lbs.)
• Setup and take down signs outside the store as needed
• Spray tires with black paint prior to putting on display to cover manufacturing lines
• Use a dry mop or broom if needed to keep the floor clean
• Stock paper products and soap in the restrooms
• Use rags or paper towels and spray bottles to keep displays, counters, and other areas clean
• All cleaning supplies and paper products weigh less then (5 lbs.)

Store Deliveries

• Tire deliveries contain between 90 & 400 tires 1 time per week depending on the retail location
• Storage racks are between (4in. & 106in.)
• Depending on the retail location, tires can be stored in the following manner:
• Stack tires on carts between (1in. & 72in.) to take to storage. Then place in storage racks.
• Roll tires to storage and place in storage racks
• Roll tires to storage and place on a conveyor between (18in. & 43in.) then into racks
• Roll tires to storage and place into stacks
• Tires weigh between (11 lbs. & 72 lbs.)
• Majority of tires weight between (27 lbs. & 35 lbs.)

Shop Floor

• Opening doors requires (20 to 45 lbs.) of lifting force
• Closing doors requires (20 to 80 lbs.) of pulling force without the use of body weight
• Drive customer vehicles
• Pull new tires for customers weighing between (11 lbs. & 72 lbs.) with the majority between (27 & 35 lbs.)
• Tire racks are between (4in. & 106in.) with ladders and step ladders available depending on the store
• Supplies are between (5in. & 112in.) with ladders and step ladders available depending on the store
• Supplies weigh between (1 & 42 lbs.)

WORK ENVIRONMENT 
Daily duties involve working within a 3 to 25-bay retail automotive service store. Stores are open 7 days per week, 75 – 91 hours and constant adjustments in service staffing levels are required to match the sales/work flow. The Retail Salesperson works with teammates in area of the store which have: 

• Cold work environment in the winter with cold cement floor.
• Hot work environment in the summer.
• Need for continual implementation/maintaining of all Safety & Health and environmental policies with knowledge, skill and good judgment.

• High School Diploma or equivalent
• 2-years of consumer retail sales experience
• Must be able to communicate with and assist customers in the areas of sales and complaints to ensure customer retention and loyalty
• Problem solving as it relates to customer complaints
• Must have a valid automobile driver’s license at all times and be able to drive customer and company vehicles
• Must complete and maintain all of the current and required BSRO store education courses & modules required for this position

Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer.  It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

Employment Eligibility

If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.

Company Overview

Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career.

 

Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality.” We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future.
 

We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you’re made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need. 

Retail

Entry level position performing basic automotive services in the shop area

Tire Service Duties (50%) 

• Repairs and balances tires
• Operates tire changer, handles air impact wrenches and torque wrenches
• Changes tires in the service department for Boss’ cars as required based on flow of sales mix in location. (Total weight of wheels and tires together weigh an average of (30 to 55 lbs.) and can go up to (114 lbs.)
• BSRO certifications complete and current
• Follows all BSRO applicable BSRO Standard Operating Procedures (SOPs) and Policies

Car Service Duties (20%) 

• Performs lubrications and oil changes
• Performs basic vehicle inspections and elemental mechanical tasks following BSRO inspection and recommendations procedures. Example: Installs batteries
• BSRO certifications complete and current
• Follows all BSRO applicable BSRO Standard Operating Procedures (SOPs) and Policies

Miscellaneous (30%) 

• Unloads and loads 20 to 100 pound items from trucks as required and moves them into warehouse storage
• Maintains service center standards of cleanliness, orderliness and appearance of space and equipment in the service department
• Complies with company safety policy and federal/state OSHA safety requirements which include, but is not limited to, the wearing of approved eye protection, proper lifting techniques, proper wheel torqueing, proper footwear, etc.
• Drives vehicles, e.g., to deliver merchandise, move Boss’ cars, etc.
• Interacts with Bosses in a non-sales capacity
• Other duties as assigned by Store Manager, Service Manager and/or Manager of Vehicle Services

PHYSICAL DEMANDS

Tire Service

• Perform 0 to 3 flat repairs per day
• Mount and balance 4 to 28 tires per day
• Rotate wheels on 1 to 7 vehicles per day
• Pull new tires for Bosses weighing between (11 lbs. & 72 lbs.)
• Average car tire weighs (27 lbs.), Average truck/SUV tire weighs (35 lbs.), Average Off Road Truck tire weighs (44.5 lbs.)
• Tire racks are between (4in. & 106in.) with ladders and step ladders available depending on the store
• Wheels weigh between (5 & 42 lbs.) with an average of (20.6 lbs.)
• Place wheels and tires on mounting machines between (28in. & 31in.)
• Place wheels on balancer between (27in. & 29in.)
• Tire mounting handles are between (19in. & 64in.)
• Use foot controls to remove and mount tires
• Tire repair stand is between (36in. & 39in.)
• Pulling back the tire bar to hook onto the mounting machine requires (20 to 35 lbs.) of force
• Pulling the valve stem with a tool requires (1 to 15 lbs.) of force
• Wing nut for balancer weighs (4 lbs.)
• Air impact wrench/torque gun weighs (6 to 8 lbs.)
• Pushing down on torque bars requires (40 to 80 lbs.) of force. Body weight can be used to offset the force needed.
• Air hoses hang between (72in. & 80in.)

Oil Changes

• Oil changes can take between (35 min. & 1 hour)
• Opening and closing hoods requires (3 to 6 lbs.) of force
• Pulling oil hose to vehicles requires (4 to 13 lbs.) of force
• Oil hoses hang between (66in. & 80in.)
• Maneuvering oil carts requires (4 to 15 lbs.) of force
• Pulling out floor jack arms from under the vehicle requires (3 to 20 lbs.) of force
• Adjusting arm length requires (3 to 22 lbs.) of force
• Maneuvering rack arms from the sides of the vehicles requires (3 to 22 lbs.) of force and are typically moved with feet
• Oil filters are stored between (4in. & 61in.)
• Individual quarts of oil weigh (1.5 to 2 lbs.)
• Oil filters weigh less then (5 lbs.)

Miscellaneous

• Opening doors requires (20 to 45 lbs.) of lifting force
• Closing doors requires (20 to 80 lbs.) of pulling force without the use of body weight
• Drive Boss vehicles
• Batteries are on racks between (3in. & 48in.) weighing between (27 & 49 lbs.)
• Supplies are between (5in. & 112in.) with ladders and step ladders available depending on the store
• Supplies weigh between (1 & 42 lbs.)

Store Upkeep 

• Use a dry mop or broom if needed to keep the floor clean
• Stock paper products and soap in the restrooms
• Paper products and soap weigh less then (3 lbs.)
• Use rags or paper towels and spray bottles to keep displays, counters, and other areas clean
• All cleaning supplies and paper products weigh less then (5 lbs.)

WORK ENVIRONMENT

• Cold work environment in the winter with a cold cement floor
• Hot work environment in the summer
• Oil and other slippery substances on the floor at times
• Exposure to a variety of chemicals used in cleaning, lubrication, etc.

PREFERRED QUALIFICATIONS

• Experience in automotive service industry preferred

• Reading and writing
• Ability to learn basic mechanical tasks
• Must have a valid automobile driver’s license at all times and be able to drive customer and company vehicles

Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer.  It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

Employment Eligibility

If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.

Company Overview

Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career.

 

Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality.” We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future.
 

We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you’re made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need. 

Retail

The retail Sales and Service Specialist (SSS) is a unique hybrid role for stores and is intended as a key pipeline for future career-growth within BSRO. This role is primarily responsible for serving the Boss (customer) through assessing the Bosses’ needs, recommending appropriate products and/or services, performing entry-level vehicle services, and ensuring Boss satisfaction through thorough and timely completion of services. Successful individuals in this role will learn all aspects of store operations and effectively flex between interacting/serving the Boss and efficiently completing basic vehicle service tasks as required.

The responsibilities and duties of this role include, but are not limited to:

Providing superior customer service to the Boss (~75% of time)

• Thoroughly assess the Bosses’ needs through direct interactions in-person or on the phone
• Recommend appropriate products and/or services
• Effectively communicate sales and/or promotions
• Promote the sign-up and/or use of in-store financing options (CFNA)
• Resolve Boss complaints in a timely and suitable manner
• Follow up with the Boss to ensure satisfaction with products/services

Completing basic vehicle service tasks (~25% of time)

• Tire services including tire repair, new tire installs, tire mounting, rotations and balancing
• Engine oil and filter changes
• Battery testing, maintenance, and replacement
• Fluids, filter replacement and light vehicle maintenance
• Bulb and wiper replacement
• Alignment checks

Performing store operational tasks (As-needed basis)

• Store opening and closing procedures
• Unloading store product shipments and stocking product
• Performing product inventories
• Set-up and maintenance of store displays, promotional materials, and product pricing
• General cleaning in store lobby and shop areas

PREFERRED QUALIFICATIONS

• 2-year degree or non-traditional education through training program completion, certification, or other exhibiting the growth mindset that is needed in this candidate
• Previous consumer retail sales experience
• Previous automotive experience a plus
• Previous management/supervisory experience a plus

SUPERVISORY RESPONSIBILITIES

• This role is an individual contributor role with no direct reports
• As this role is often used as a career development, candidate may act as Manager-On-Duty in certain circumstances when Store Manager and/or Service Manager are unavailable and support their development readiness for Management or alternative career-path
• Assists Store Management in ensuring the store is operating in a safe manner by proactively addressing safety concerns and informing Store Management of any outstanding safety concerns

PHYSICAL DEMANDS

• Standing for prolonged periods of time
• Bending and/or twisting of body
• Kneeling, stooping, and crouching
• Handling hand tools, including manual and pneumatic
• Ability to lift up to 75lbs
• Ability to push or pull with up to 80lbs of force (opening/closing shop doors, moving floor jacks and lubrication equipment, etc.)

WORK ENVIRONMENT

• Store locations may be open 7 days a week with normal operating hours of approximately 91 hours and consist of a store lobby area and a shop area
• Store lobbies are typically climate controlled with tile and/or concrete floors in most locations and contain seating for customers (may or may not have seating behind service counters)
• Shop areas are generally not climate controlled and most locations have concrete floors

• High School Diploma or equivalent
• Valid automobile driver’s license
• Customer service and career growth mindset
• Ability to complete required store education courses and modules required for this position
• Ability to learn and perform basic vehicle service tasks
• Ability to learn and operate store systems

Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer.  It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

Employment Eligibility

If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.

Company Overview

Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career.

 

Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality.” We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future.
 

We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you’re made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need. 

Retail

Introduce tire products and automobile repair/maintenance services to customers in person and/or with other store associates to help maximize total sales, store profits, and customer satisfaction, loyalty, and retention.

The responsibilities and duties of this role include, but are not limited to: 

Selling and Sales Promotion (~65% of time) 

• Personally handles customer needs in areas of sales, service, complaints, adjustments, etc.
• Contacts customers, particularly in service department, to assess needs for tires and car service to close sales opportunities.
• Checks tickets, making sure all tires on every vehicle are inspected and customers needing tires are asked to buy.
• Solicits and promotes customer use of CFNA Credit Card as frequently as possible.
• Introduces new products to achieve appropriate sales.
• Keeps tire selling area and tire displays clean and properly set up at all times. Ensures that correct tires are on display, with correct display materials. Assures store environment exhibits a clean and professional image.
• Follows and executes appropriate CSDS steps
• Administers sales promotion programs.
• Using display and advertising materials provided, sets up inside and outside displays, including special “as advertised” displays to create continuous emphasis on merchandise offered during promotions, and takes them down after promotion.
• Assists store manager in attaining Store Team Budget objectives and contributes with personal attainment.
• Makes tire adjustments and settles customer complaints or refers those not finalized to Store Manager.
• Directly handles customers in areas of sales, service, complaints, adjustments, etc., including greeting and handling customers to conclusion in store and over telephone:
• Handles customer complaints and tire adjustments.
• Develops customer loyalty and retention through relationship selling.
• Grows profit through service or tire recommendations as needed by the customer, including alignments, flushes, scheduled maintenance services, etc.

Recording (~15% of the time) 

• Enter customer invoices, credit tickets, etc.
• Operates P.O.S. terminal
• Maintains monthly and perpetual inventory accuracy
• On a limited basis, performs operating functions as necessary, accepts payments, furnishes information, takes orders, etc.

Information Coordination (~10% of the time)

• Assists manager during store meetings with all teammates to cover current advertising and promotion.
• Shops competition and keeps other teammates informed on what competition is advertising. 

Miscellaneous Functions (~10% of the time) 

• Opens and/or closes the store as required and directed, which includes cash control and asset protection.
• Attends all store, area, and special meetings as required by store or area management.
• As needed, helps to unload merchandise shipments, changes and balances tires in the service department (after appropriate training), constructs store displays, and performs other duties that are necessary to meet customer relationship requirements.
• Practices courtesy, honesty, and good judgment with all customers and store teammates.
• Other duties and tasks as assigned by store or area manager.

PREFERRED QUALIFICATIONS 

2-year degree or non-traditional education through training program completion, certification, or other exhibiting the growth mindset that is needed in this candidate

PHYSICAL DEMANDS 

Customer Service

• Sales floor counters are between (39in. & 44in.)
• Paperwork and printers are between (18in. & 39in.)
• Operate computer to look up parts and materials as well as invoice customers
• Work directly with customers throughout the day
• Retail locations can see between 15 and 55 customers per day depending on the location\\

Store Displays

• Setup and take down outside tire rack requiring (45 lbs.) of force to push down on jack to lift rack and (30 to 65 lbs.) to push/pull rack in and out of the store
• Stack tires outside store for displays between (1in. & 72in.)
• Tires on wall displays are between (1in. & 75in.)
• Tires can weigh between (11 lbs. & 72 lbs.) with the average at (27 to 35 lbs.)
• Setup and take down signs outside the store as needed
• Spray tires with black paint prior to putting on display to cover manufacturing lines

Store Upkeep

• May setup and take down outside tire rack requiring (45 lbs.) of force to push down on jack to lift rack and (30 to 65 lbs.) to push/pull rack in and out of the store
• May stack tires outside store for displays between (1in. & 72in.)
• Store displays are between (1in. & 75in.)
• Tires can weigh between (11 lbs. & 72 lbs.) with the average at (27 to 35 lbs.)
• Setup and take down signs outside the store as needed
• Spray tires with black paint prior to putting on display to cover manufacturing lines
• Use a dry mop or broom if needed to keep the floor clean
• Stock paper products and soap in the restrooms
• Use rags or paper towels and spray bottles to keep displays, counters, and other areas clean
• All cleaning supplies and paper products weigh less then (5 lbs.)

Store Deliveries

• Tire deliveries contain between 90 & 400 tires 1 time per week depending on the retail location
• Storage racks are between (4in. & 106in.)
• Depending on the retail location, tires can be stored in the following manner:
• Stack tires on carts between (1in. & 72in.) to take to storage. Then place in storage racks.
• Roll tires to storage and place in storage racks
• Roll tires to storage and place on a conveyor between (18in. & 43in.) then into racks
• Roll tires to storage and place into stacks
• Tires weigh between (11 lbs. & 72 lbs.)
• Majority of tires weight between (27 lbs. & 35 lbs.)

Shop Floor

• Opening doors requires (20 to 45 lbs.) of lifting force
• Closing doors requires (20 to 80 lbs.) of pulling force without the use of body weight
• Drive customer vehicles
• Pull new tires for customers weighing between (11 lbs. & 72 lbs.) with the majority between (27 & 35 lbs.)
• Tire racks are between (4in. & 106in.) with ladders and step ladders available depending on the store
• Supplies are between (5in. & 112in.) with ladders and step ladders available depending on the store
• Supplies weigh between (1 & 42 lbs.)

WORK ENVIRONMENT 
Daily duties involve working within a 3 to 25-bay retail automotive service store. Stores are open 7 days per week, 75 – 91 hours and constant adjustments in service staffing levels are required to match the sales/work flow. The Retail Salesperson works with teammates in area of the store which have: 

• Cold work environment in the winter with cold cement floor.
• Hot work environment in the summer.
• Need for continual implementation/maintaining of all Safety & Health and environmental policies with knowledge, skill and good judgment.

• High School Diploma or equivalent
• 2-years of consumer retail sales experience
• Must be able to communicate with and assist customers in the areas of sales and complaints to ensure customer retention and loyalty
• Problem solving as it relates to customer complaints
• Must have a valid automobile driver’s license at all times and be able to drive customer and company vehicles
• Must complete and maintain all of the current and required BSRO store education courses & modules required for this position

Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer.  It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

Employment Eligibility

If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.

Company Overview

Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career.

 

Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality.” We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future.
 

We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you’re made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need. 

Retail

Entry level position performing basic automotive services in the shop area

Tire Service Duties (50%) 

• Repairs and balances tires
• Operates tire changer, handles air impact wrenches and torque wrenches
• Changes tires in the service department for Boss’ cars as required based on flow of sales mix in location. (Total weight of wheels and tires together weigh an average of (30 to 55 lbs.) and can go up to (114 lbs.)
• BSRO certifications complete and current
• Follows all BSRO applicable BSRO Standard Operating Procedures (SOPs) and Policies

Car Service Duties (20%) 

• Performs lubrications and oil changes
• Performs basic vehicle inspections and elemental mechanical tasks following BSRO inspection and recommendations procedures. Example: Installs batteries
• BSRO certifications complete and current
• Follows all BSRO applicable BSRO Standard Operating Procedures (SOPs) and Policies

Miscellaneous (30%) 

• Unloads and loads 20 to 100 pound items from trucks as required and moves them into warehouse storage
• Maintains service center standards of cleanliness, orderliness and appearance of space and equipment in the service department
• Complies with company safety policy and federal/state OSHA safety requirements which include, but is not limited to, the wearing of approved eye protection, proper lifting techniques, proper wheel torqueing, proper footwear, etc.
• Drives vehicles, e.g., to deliver merchandise, move Boss’ cars, etc.
• Interacts with Bosses in a non-sales capacity
• Other duties as assigned by Store Manager, Service Manager and/or Manager of Vehicle Services

PHYSICAL DEMANDS

Tire Service

• Perform 0 to 3 flat repairs per day
• Mount and balance 4 to 28 tires per day
• Rotate wheels on 1 to 7 vehicles per day
• Pull new tires for Bosses weighing between (11 lbs. & 72 lbs.)
• Average car tire weighs (27 lbs.), Average truck/SUV tire weighs (35 lbs.), Average Off Road Truck tire weighs (44.5 lbs.)
• Tire racks are between (4in. & 106in.) with ladders and step ladders available depending on the store
• Wheels weigh between (5 & 42 lbs.) with an average of (20.6 lbs.)
• Place wheels and tires on mounting machines between (28in. & 31in.)
• Place wheels on balancer between (27in. & 29in.)
• Tire mounting handles are between (19in. & 64in.)
• Use foot controls to remove and mount tires
• Tire repair stand is between (36in. & 39in.)
• Pulling back the tire bar to hook onto the mounting machine requires (20 to 35 lbs.) of force
• Pulling the valve stem with a tool requires (1 to 15 lbs.) of force
• Wing nut for balancer weighs (4 lbs.)
• Air impact wrench/torque gun weighs (6 to 8 lbs.)
• Pushing down on torque bars requires (40 to 80 lbs.) of force. Body weight can be used to offset the force needed.
• Air hoses hang between (72in. & 80in.)

Oil Changes

• Oil changes can take between (35 min. & 1 hour)
• Opening and closing hoods requires (3 to 6 lbs.) of force
• Pulling oil hose to vehicles requires (4 to 13 lbs.) of force
• Oil hoses hang between (66in. & 80in.)
• Maneuvering oil carts requires (4 to 15 lbs.) of force
• Pulling out floor jack arms from under the vehicle requires (3 to 20 lbs.) of force
• Adjusting arm length requires (3 to 22 lbs.) of force
• Maneuvering rack arms from the sides of the vehicles requires (3 to 22 lbs.) of force and are typically moved with feet
• Oil filters are stored between (4in. & 61in.)
• Individual quarts of oil weigh (1.5 to 2 lbs.)
• Oil filters weigh less then (5 lbs.)

Miscellaneous

• Opening doors requires (20 to 45 lbs.) of lifting force
• Closing doors requires (20 to 80 lbs.) of pulling force without the use of body weight
• Drive Boss vehicles
• Batteries are on racks between (3in. & 48in.) weighing between (27 & 49 lbs.)
• Supplies are between (5in. & 112in.) with ladders and step ladders available depending on the store
• Supplies weigh between (1 & 42 lbs.)

Store Upkeep 

• Use a dry mop or broom if needed to keep the floor clean
• Stock paper products and soap in the restrooms
• Paper products and soap weigh less then (3 lbs.)
• Use rags or paper towels and spray bottles to keep displays, counters, and other areas clean
• All cleaning supplies and paper products weigh less then (5 lbs.)

WORK ENVIRONMENT

• Cold work environment in the winter with a cold cement floor
• Hot work environment in the summer
• Oil and other slippery substances on the floor at times
• Exposure to a variety of chemicals used in cleaning, lubrication, etc.

PREFERRED QUALIFICATIONS

• Experience in automotive service industry preferred

• Reading and writing
• Ability to learn basic mechanical tasks
• Must have a valid automobile driver’s license at all times and be able to drive customer and company vehicles

Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer.  It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

Employment Eligibility

If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.

Company Overview

Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career.

 

Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality.” We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future.
 

We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you’re made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need. 

Retail

Introduce tire products and automobile repair/maintenance services to customers in person and/or with other store associates to help maximize total sales, store profits, and customer satisfaction, loyalty, and retention.

The responsibilities and duties of this role include, but are not limited to: 

Selling and Sales Promotion (~65% of time) 

• Personally handles customer needs in areas of sales, service, complaints, adjustments, etc.
• Contacts customers, particularly in service department, to assess needs for tires and car service to close sales opportunities.
• Checks tickets, making sure all tires on every vehicle are inspected and customers needing tires are asked to buy.
• Solicits and promotes customer use of CFNA Credit Card as frequently as possible.
• Introduces new products to achieve appropriate sales.
• Keeps tire selling area and tire displays clean and properly set up at all times. Ensures that correct tires are on display, with correct display materials. Assures store environment exhibits a clean and professional image.
• Follows and executes appropriate CSDS steps
• Administers sales promotion programs.
• Using display and advertising materials provided, sets up inside and outside displays, including special “as advertised” displays to create continuous emphasis on merchandise offered during promotions, and takes them down after promotion.
• Assists store manager in attaining Store Team Budget objectives and contributes with personal attainment.
• Makes tire adjustments and settles customer complaints or refers those not finalized to Store Manager.
• Directly handles customers in areas of sales, service, complaints, adjustments, etc., including greeting and handling customers to conclusion in store and over telephone:
• Handles customer complaints and tire adjustments.
• Develops customer loyalty and retention through relationship selling.
• Grows profit through service or tire recommendations as needed by the customer, including alignments, flushes, scheduled maintenance services, etc.

Recording (~15% of the time) 

• Enter customer invoices, credit tickets, etc.
• Operates P.O.S. terminal
• Maintains monthly and perpetual inventory accuracy
• On a limited basis, performs operating functions as necessary, accepts payments, furnishes information, takes orders, etc.

Information Coordination (~10% of the time)

• Assists manager during store meetings with all teammates to cover current advertising and promotion.
• Shops competition and keeps other teammates informed on what competition is advertising. 

Miscellaneous Functions (~10% of the time) 

• Opens and/or closes the store as required and directed, which includes cash control and asset protection.
• Attends all store, area, and special meetings as required by store or area management.
• As needed, helps to unload merchandise shipments, changes and balances tires in the service department (after appropriate training), constructs store displays, and performs other duties that are necessary to meet customer relationship requirements.
• Practices courtesy, honesty, and good judgment with all customers and store teammates.
• Other duties and tasks as assigned by store or area manager.

PREFERRED QUALIFICATIONS 

2-year degree or non-traditional education through training program completion, certification, or other exhibiting the growth mindset that is needed in this candidate

PHYSICAL DEMANDS 

Customer Service

• Sales floor counters are between (39in. & 44in.)
• Paperwork and printers are between (18in. & 39in.)
• Operate computer to look up parts and materials as well as invoice customers
• Work directly with customers throughout the day
• Retail locations can see between 15 and 55 customers per day depending on the location\\

Store Displays

• Setup and take down outside tire rack requiring (45 lbs.) of force to push down on jack to lift rack and (30 to 65 lbs.) to push/pull rack in and out of the store
• Stack tires outside store for displays between (1in. & 72in.)
• Tires on wall displays are between (1in. & 75in.)
• Tires can weigh between (11 lbs. & 72 lbs.) with the average at (27 to 35 lbs.)
• Setup and take down signs outside the store as needed
• Spray tires with black paint prior to putting on display to cover manufacturing lines

Store Upkeep

• May setup and take down outside tire rack requiring (45 lbs.) of force to push down on jack to lift rack and (30 to 65 lbs.) to push/pull rack in and out of the store
• May stack tires outside store for displays between (1in. & 72in.)
• Store displays are between (1in. & 75in.)
• Tires can weigh between (11 lbs. & 72 lbs.) with the average at (27 to 35 lbs.)
• Setup and take down signs outside the store as needed
• Spray tires with black paint prior to putting on display to cover manufacturing lines
• Use a dry mop or broom if needed to keep the floor clean
• Stock paper products and soap in the restrooms
• Use rags or paper towels and spray bottles to keep displays, counters, and other areas clean
• All cleaning supplies and paper products weigh less then (5 lbs.)

Store Deliveries

• Tire deliveries contain between 90 & 400 tires 1 time per week depending on the retail location
• Storage racks are between (4in. & 106in.)
• Depending on the retail location, tires can be stored in the following manner:
• Stack tires on carts between (1in. & 72in.) to take to storage. Then place in storage racks.
• Roll tires to storage and place in storage racks
• Roll tires to storage and place on a conveyor between (18in. & 43in.) then into racks
• Roll tires to storage and place into stacks
• Tires weigh between (11 lbs. & 72 lbs.)
• Majority of tires weight between (27 lbs. & 35 lbs.)

Shop Floor

• Opening doors requires (20 to 45 lbs.) of lifting force
• Closing doors requires (20 to 80 lbs.) of pulling force without the use of body weight
• Drive customer vehicles
• Pull new tires for customers weighing between (11 lbs. & 72 lbs.) with the majority between (27 & 35 lbs.)
• Tire racks are between (4in. & 106in.) with ladders and step ladders available depending on the store
• Supplies are between (5in. & 112in.) with ladders and step ladders available depending on the store
• Supplies weigh between (1 & 42 lbs.)

WORK ENVIRONMENT 
Daily duties involve working within a 3 to 25-bay retail automotive service store. Stores are open 7 days per week, 75 – 91 hours and constant adjustments in service staffing levels are required to match the sales/work flow. The Retail Salesperson works with teammates in area of the store which have: 

• Cold work environment in the winter with cold cement floor.
• Hot work environment in the summer.
• Need for continual implementation/maintaining of all Safety & Health and environmental policies with knowledge, skill and good judgment.

• High School Diploma or equivalent
• 2-years of consumer retail sales experience
• Must be able to communicate with and assist customers in the areas of sales and complaints to ensure customer retention and loyalty
• Problem solving as it relates to customer complaints
• Must have a valid automobile driver’s license at all times and be able to drive customer and company vehicles
• Must complete and maintain all of the current and required BSRO store education courses & modules required for this position

Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer.  It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

Employment Eligibility

If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.

Company Overview

Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career.

 

Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality.” We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future.
 

We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you’re made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need. 

Retail

Services and repairs automotive systems

Customer and Vehicle Service (85%) 

• Personally road tests automobiles (both before and after service work is performed)
• Performs inspections on assigned vehicles following BSRO procedures (according to M.A.P. Guidelines) to reports findings to service management
• Adequately explains mechanical diagnoses and needed repairs to non-mechanical individuals which may include teammates and Bosses on an as-required basis
• Performs tasks for which they are qualified in one or more of the following areas: brakes, electrical, engine performance, engine repair, heating/air conditioning, suspension/steering, automatic transmissions/transaxles and manual drivetrains and axles
• Keeps store management aware of service area mechanical repair problems as they occur
• Performs other duties as assigned or as required for the orderly management of the store, such as: removing mounting and/or installing tires, shock absorbers, batteries and other automotive supplies and services; loading and unloading trucks requiring the movement of items weighting up to 100 lbs
• Drives Boss or company vehicles to drop off and pick-up Bosses or automotive parts
• Practices proficiency in the application of BSRO methods, standards and procedures
• Continuously learns new technical information and techniques in formal training sessions in order to stay or become proficient in automotive diagnosis and repair
• Maintains A.S.E. certification(s)
• BSRO certifications completed and current
• Follows all BSRO applicable BSRO Standard Operating Procedures (SOPs) and Policies

Miscellaneous Functions (15%) 

• Maintains service center standards of cleanliness, orderliness and appearance of space and equipment in the service department
• Reviews maintenance/operating efficiency of tools and store equipment, i.e. engine diagnostic equipment, alignment machines, brake lathes, etc. If needed, the store will contact the qualified repair vendor to perform the maintenance
• Complies with company safety policy and federal/state OSHA safety requirements which include, but is not limited to, the wearing of approved eye protection, proper lifting techniques, proper wheel torqueing, proper footwear, etc.
• Attends meetings as required by management
• Helps to provide on-the-job training for new Maintenance Technicians, General Service Positions, Installers and apprentice VSTs
• Other duties as assigned by Store Manager, Service Manager and/or Manager of Vehicle Services

PHYSICAL DEMANDS

Store Deliveries 

• Tire deliveries contain between 90 & 400 tires 1 time per week depending on the retail location
• Storage racks are between (4in. & 106in.)
• Stack tires on carts between (1in. & 72in.) to take to storage. Then place in storage racks
• Roll tires to storage and place in storage racks
• Roll tires to storage and place on a conveyor between (18in. & 43in.) then into racks
• Roll tires to storage and place into stacks
• Tires weigh between (11 lbs. & 66 lbs.)
• Majority of tires weight between (18 lbs. & 27 lbs.)
• Pushing or pulling tires into or out of tight racks requires (15 to 55 lbs.) of force

Tire Service

• Perform 0 to 3 flat repairs per day
• Mount and balance 4 to 28 tires per day
• Rotate wheels on 1 to 7 vehicles per day
• Pull new tires for customers weighing between (11 lbs. & 72 lbs.)
• Average car tire weighs (27 lbs.), Average truck/SUV tire weighs (35 lbs.), Average Off Road Truck tire weighs (44.5 lbs.)
• Tire racks are between (4in. & 106in.) with ladders and step ladders available depending on the store
• Wheels weigh between (5 & 42 lbs.) with an average of (20.6 lbs.)
• Place wheels and tires on mounting machines between (28in. & 31in.)
• Place wheels on balancer between (27in. & 29in.)
• Tire mounting handles are between (19in. & 64in.)
• Use foot controls to remove and mount tires
• Tire repair stand are between (36in. & 39in.)
• Pulling back the tire bar to hook onto the mounting machine requires (20 to 35 lbs.) of force
• Pulling the valve stem with a tool requires (1 to 15 lbs.) of force
• Wing nut for balancer weighs (4 lbs.)
• Air impact wrench/torque gun weighs (6 to 8 lbs.)
• Pushing down on torque bars requires (40 to 80 lbs.) of force. Body weight can be used to offset the force needed
• Air hoses hang between (72in. & 80in.)

Oil Changes

• Oil changes can take between (35 min. & 1 hour)
• Opening and closing hoods requires (3 to 6 lbs.) of force
• Pulling oil hose to vehicles requires (4 to 13 lbs.) of force
• Oil hoses hang between (66in. & 80in.)
• Maneuvering oil carts requires (4 to 15 lbs.) of force
• Pulling out floor jack arms from under the vehicle requires (3 to 20 lbs.) of force
• Adjusting arm length requires (3 to 22 lbs.) of force
• Maneuvering rack arms from the sides of the vehicles requires (3 to 22 lbs.) of force and are typically moved with feet
• Oil filters are stored between (4in. & 61in.)
• Individual quarts of oil weigh (1.5 to 2 lbs.)
• Oil filters weigh less then (5 lbs.)

Alignments

• Perform between 2 & 10 alignments per day
• Sliding vehicle plates requires up to (20 lbs.) of force
• Alignment remote weighs (4.5 lbs.)
• Sliding alignment jacks requires (10 to 55 lbs.) of force
• Alignment computer keyboard is between (44in. & 47in.)
• Alignment reflectors are between (22in. & 60in.)
• Alignment reflectors weigh between (10 & 16 lbs.)
• Alignment break arm weighs (1.5 lb.)
• Step onto and off of alignment rack to access steering wheel, key and to set the parking in the vehicle
• Use hand tools to make adjustments under the vehicle
• All adjustments are performed overhead while vehicle is on the rack

Fluid Service

• Fluid services can take up to 1 hour
• Perform 1 to 5 fluid services per day
• Fill transmission machine with 7 to 11 quarts of fluid
• Fill coolant with up to 2 gallons weighing (9 lbs.) each
• Old jugs of coolant can weigh up to (30 to 35 lbs.)
• Opening and closing hoods requires (3 to 6 lbs.) of force.
• Use hand tools for fluid services
• Pulling out floor jack arms from under the vehicle requires (3 to 20 lbs.) of force
• Adjusting arm length requires (3 to 22 lbs.) of force
• Maneuvering rack arms from the sides of the vehicles requires (3 to 22 lbs.) of force and are typically moved with feet
• Supplies are between (4in. & 112in.) with a ladder available
• Perform overhead work under the vehicle
• Maneuvering oil carts requires (4 to 15 lbs.) of force
• Maneuvering coolant cart requires (4 to 20 lbs.) of force

Brake Service 

• Perform 0 to 2 brake fluid exchanges per day
• Perform 0 to 2 brake pad changes per day
• Perform 0 to 2 rotor services per day
• Brake services can take between 1 & 2 hours per axle
• Pulling out floor jack arms from under the vehicle requires (3 to 20 lbs.) of force
• Adjusting arm length requires (3 to 22 lbs.) of force
• Maneuvering rack arms from the sides of the vehicles requires (3 to 22 lbs.) of force and are typically moved with feet
• Air impact wrench/torque gun weighs (6 to 8 lbs.)
• Pushing down on torque bars requires (40 to 80 lbs.) of force. Body weight can be used to offset the force needed.
• Supplies are between (4in. & 112in.) with a ladder available
• Hanging lights are between (76in. & 80in.)
• Place rotors on the lathe between (39in. & 44in.)
• Lathe controls are between (34in. & 40in.)
• Total weight of wheels and tires together weigh an average of (30 to 55 lbs.) and can go up to (114 lbs.)
• Calipers weigh between (5 & 12 lbs.)
• Box of new rotors weigh between (5 & 42 lbs.)
• Brake pads weigh between (1 & 5 lbs.)
• Brake fluid vacuum device weighs up to (11 lbs.)

Miscellaneous

• Opening doors requires (20 to 45 lbs.) of lifting force
• Closing doors requires (20 to 80 lbs.) of pulling force without the use of body weight
• Drive Boss vehicles
• Batteries are on racks between (3in. & 48in.) weighing between (27 & 49 lbs.)
• Supplies are between (5in. & 112in.) with ladders and step ladders available depending on the store
• Supplies weigh between (1 & 42 lbs.)

WORK ENVIRONMENT

• Cold work environment in the winter with a cold cement floor
• Hot work environment in the summer
• Oil and other slippery substances on the floor at times
• Exposure to a variety of chemicals used in cleaning, lubrication, etc.
• Use hand, power and air tools to perform repairs

• Reading and writing
• Ability to learn basic mechanical tasks
• Must have a valid automobile driver’s license at all times and be able to drive customer and company vehicles
• Must have a minimum 2 years of automotive repair experience, completion of Vocational-Technical School program in a related field or demonstrated skills via third party certificates/assessment.
• A.S.E certification in at least one of A1-A8 is preferred. Will accept equivalent external qualifications or training certifications. (New Hires with external similar qualification/certification will have up to 2 years of employment to comply.)

Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer.  It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

Employment Eligibility

If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.

Company Overview

Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career.

 

Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality.” We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future.
 

We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you’re made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need. 

Retail

Entry level position performing basic automotive services in the shop area

Tire Service Duties (50%) 

• Repairs and balances tires
• Operates tire changer, handles air impact wrenches and torque wrenches
• Changes tires in the service department for Boss’ cars as required based on flow of sales mix in location. (Total weight of wheels and tires together weigh an average of (30 to 55 lbs.) and can go up to (114 lbs.)
• BSRO certifications complete and current
• Follows all BSRO applicable BSRO Standard Operating Procedures (SOPs) and Policies

Car Service Duties (20%) 

• Performs lubrications and oil changes
• Performs basic vehicle inspections and elemental mechanical tasks following BSRO inspection and recommendations procedures. Example: Installs batteries
• BSRO certifications complete and current
• Follows all BSRO applicable BSRO Standard Operating Procedures (SOPs) and Policies

Miscellaneous (30%) 

• Unloads and loads 20 to 100 pound items from trucks as required and moves them into warehouse storage
• Maintains service center standards of cleanliness, orderliness and appearance of space and equipment in the service department
• Complies with company safety policy and federal/state OSHA safety requirements which include, but is not limited to, the wearing of approved eye protection, proper lifting techniques, proper wheel torqueing, proper footwear, etc.
• Drives vehicles, e.g., to deliver merchandise, move Boss’ cars, etc.
• Interacts with Bosses in a non-sales capacity
• Other duties as assigned by Store Manager, Service Manager and/or Manager of Vehicle Services

PHYSICAL DEMANDS

Tire Service

• Perform 0 to 3 flat repairs per day
• Mount and balance 4 to 28 tires per day
• Rotate wheels on 1 to 7 vehicles per day
• Pull new tires for Bosses weighing between (11 lbs. & 72 lbs.)
• Average car tire weighs (27 lbs.), Average truck/SUV tire weighs (35 lbs.), Average Off Road Truck tire weighs (44.5 lbs.)
• Tire racks are between (4in. & 106in.) with ladders and step ladders available depending on the store
• Wheels weigh between (5 & 42 lbs.) with an average of (20.6 lbs.)
• Place wheels and tires on mounting machines between (28in. & 31in.)
• Place wheels on balancer between (27in. & 29in.)
• Tire mounting handles are between (19in. & 64in.)
• Use foot controls to remove and mount tires
• Tire repair stand is between (36in. & 39in.)
• Pulling back the tire bar to hook onto the mounting machine requires (20 to 35 lbs.) of force
• Pulling the valve stem with a tool requires (1 to 15 lbs.) of force
• Wing nut for balancer weighs (4 lbs.)
• Air impact wrench/torque gun weighs (6 to 8 lbs.)
• Pushing down on torque bars requires (40 to 80 lbs.) of force. Body weight can be used to offset the force needed.
• Air hoses hang between (72in. & 80in.)

Oil Changes

• Oil changes can take between (35 min. & 1 hour)
• Opening and closing hoods requires (3 to 6 lbs.) of force
• Pulling oil hose to vehicles requires (4 to 13 lbs.) of force
• Oil hoses hang between (66in. & 80in.)
• Maneuvering oil carts requires (4 to 15 lbs.) of force
• Pulling out floor jack arms from under the vehicle requires (3 to 20 lbs.) of force
• Adjusting arm length requires (3 to 22 lbs.) of force
• Maneuvering rack arms from the sides of the vehicles requires (3 to 22 lbs.) of force and are typically moved with feet
• Oil filters are stored between (4in. & 61in.)
• Individual quarts of oil weigh (1.5 to 2 lbs.)
• Oil filters weigh less then (5 lbs.)

Miscellaneous

• Opening doors requires (20 to 45 lbs.) of lifting force
• Closing doors requires (20 to 80 lbs.) of pulling force without the use of body weight
• Drive Boss vehicles
• Batteries are on racks between (3in. & 48in.) weighing between (27 & 49 lbs.)
• Supplies are between (5in. & 112in.) with ladders and step ladders available depending on the store
• Supplies weigh between (1 & 42 lbs.)

Store Upkeep 

• Use a dry mop or broom if needed to keep the floor clean
• Stock paper products and soap in the restrooms
• Paper products and soap weigh less then (3 lbs.)
• Use rags or paper towels and spray bottles to keep displays, counters, and other areas clean
• All cleaning supplies and paper products weigh less then (5 lbs.)

WORK ENVIRONMENT

• Cold work environment in the winter with a cold cement floor
• Hot work environment in the summer
• Oil and other slippery substances on the floor at times
• Exposure to a variety of chemicals used in cleaning, lubrication, etc.

PREFERRED QUALIFICATIONS

• Experience in automotive service industry preferred

• Reading and writing
• Ability to learn basic mechanical tasks
• Must have a valid automobile driver’s license at all times and be able to drive customer and company vehicles

Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer.  It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

Employment Eligibility

If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.

Company Overview

Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career.

 

Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality.” We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future.
 

We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you’re made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need. 

Retail

Entry level position performing basic automotive services in the shop area

Tire Service Duties (50%) 

• Repairs and balances tires
• Operates tire changer, handles air impact wrenches and torque wrenches
• Changes tires in the service department for Boss’ cars as required based on flow of sales mix in location. (Total weight of wheels and tires together weigh an average of (30 to 55 lbs.) and can go up to (114 lbs.)
• BSRO certifications complete and current
• Follows all BSRO applicable BSRO Standard Operating Procedures (SOPs) and Policies

Car Service Duties (20%) 

• Performs lubrications and oil changes
• Performs basic vehicle inspections and elemental mechanical tasks following BSRO inspection and recommendations procedures. Example: Installs batteries
• BSRO certifications complete and current
• Follows all BSRO applicable BSRO Standard Operating Procedures (SOPs) and Policies

Miscellaneous (30%) 

• Unloads and loads 20 to 100 pound items from trucks as required and moves them into warehouse storage
• Maintains service center standards of cleanliness, orderliness and appearance of space and equipment in the service department
• Complies with company safety policy and federal/state OSHA safety requirements which include, but is not limited to, the wearing of approved eye protection, proper lifting techniques, proper wheel torqueing, proper footwear, etc.
• Drives vehicles, e.g., to deliver merchandise, move Boss’ cars, etc.
• Interacts with Bosses in a non-sales capacity
• Other duties as assigned by Store Manager, Service Manager and/or Manager of Vehicle Services

PHYSICAL DEMANDS

Tire Service

• Perform 0 to 3 flat repairs per day
• Mount and balance 4 to 28 tires per day
• Rotate wheels on 1 to 7 vehicles per day
• Pull new tires for Bosses weighing between (11 lbs. & 72 lbs.)
• Average car tire weighs (27 lbs.), Average truck/SUV tire weighs (35 lbs.), Average Off Road Truck tire weighs (44.5 lbs.)
• Tire racks are between (4in. & 106in.) with ladders and step ladders available depending on the store
• Wheels weigh between (5 & 42 lbs.) with an average of (20.6 lbs.)
• Place wheels and tires on mounting machines between (28in. & 31in.)
• Place wheels on balancer between (27in. & 29in.)
• Tire mounting handles are between (19in. & 64in.)
• Use foot controls to remove and mount tires
• Tire repair stand is between (36in. & 39in.)
• Pulling back the tire bar to hook onto the mounting machine requires (20 to 35 lbs.) of force
• Pulling the valve stem with a tool requires (1 to 15 lbs.) of force
• Wing nut for balancer weighs (4 lbs.)
• Air impact wrench/torque gun weighs (6 to 8 lbs.)
• Pushing down on torque bars requires (40 to 80 lbs.) of force. Body weight can be used to offset the force needed.
• Air hoses hang between (72in. & 80in.)

Oil Changes

• Oil changes can take between (35 min. & 1 hour)
• Opening and closing hoods requires (3 to 6 lbs.) of force
• Pulling oil hose to vehicles requires (4 to 13 lbs.) of force
• Oil hoses hang between (66in. & 80in.)
• Maneuvering oil carts requires (4 to 15 lbs.) of force
• Pulling out floor jack arms from under the vehicle requires (3 to 20 lbs.) of force
• Adjusting arm length requires (3 to 22 lbs.) of force
• Maneuvering rack arms from the sides of the vehicles requires (3 to 22 lbs.) of force and are typically moved with feet
• Oil filters are stored between (4in. & 61in.)
• Individual quarts of oil weigh (1.5 to 2 lbs.)
• Oil filters weigh less then (5 lbs.)

Miscellaneous

• Opening doors requires (20 to 45 lbs.) of lifting force
• Closing doors requires (20 to 80 lbs.) of pulling force without the use of body weight
• Drive Boss vehicles
• Batteries are on racks between (3in. & 48in.) weighing between (27 & 49 lbs.)
• Supplies are between (5in. & 112in.) with ladders and step ladders available depending on the store
• Supplies weigh between (1 & 42 lbs.)

Store Upkeep 

• Use a dry mop or broom if needed to keep the floor clean
• Stock paper products and soap in the restrooms
• Paper products and soap weigh less then (3 lbs.)
• Use rags or paper towels and spray bottles to keep displays, counters, and other areas clean
• All cleaning supplies and paper products weigh less then (5 lbs.)

WORK ENVIRONMENT

• Cold work environment in the winter with a cold cement floor
• Hot work environment in the summer
• Oil and other slippery substances on the floor at times
• Exposure to a variety of chemicals used in cleaning, lubrication, etc.

PREFERRED QUALIFICATIONS

• Experience in automotive service industry preferred

• Reading and writing
• Ability to learn basic mechanical tasks
• Must have a valid automobile driver’s license at all times and be able to drive customer and company vehicles

Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer.  It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

Employment Eligibility

If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.

Company Overview

Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career.

 

Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality.” We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future.
 

We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you’re made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need. 

Retail

Entry level position performing basic automotive services in the shop area

Pay Range: $14.40 - $21.60

Tire Service Duties (50%) 

• Repairs and balances tires
• Operates tire changer, handles air impact wrenches and torque wrenches
• Changes tires in the service department for Boss’ cars as required based on flow of sales mix in location. (Total weight of wheels and tires together weigh an average of (30 to 55 lbs.) and can go up to (114 lbs.)
• BSRO certifications complete and current
• Follows all BSRO applicable BSRO Standard Operating Procedures (SOPs) and Policies

Car Service Duties (20%) 

• Performs lubrications and oil changes
• Performs basic vehicle inspections and elemental mechanical tasks following BSRO inspection and recommendations procedures. Example: Installs batteries
• BSRO certifications complete and current
• Follows all BSRO applicable BSRO Standard Operating Procedures (SOPs) and Policies

Miscellaneous (30%) 

• Unloads and loads 20 to 100 pound items from trucks as required and moves them into warehouse storage
• Maintains service center standards of cleanliness, orderliness and appearance of space and equipment in the service department
• Complies with company safety policy and federal/state OSHA safety requirements which include, but is not limited to, the wearing of approved eye protection, proper lifting techniques, proper wheel torqueing, proper footwear, etc.
• Drives vehicles, e.g., to deliver merchandise, move Boss’ cars, etc.
• Interacts with Bosses in a non-sales capacity
• Other duties as assigned by Store Manager, Service Manager and/or Manager of Vehicle Services

PHYSICAL DEMANDS

Tire Service

• Perform 0 to 3 flat repairs per day
• Mount and balance 4 to 28 tires per day
• Rotate wheels on 1 to 7 vehicles per day
• Pull new tires for Bosses weighing between (11 lbs. & 72 lbs.)
• Average car tire weighs (27 lbs.), Average truck/SUV tire weighs (35 lbs.), Average Off Road Truck tire weighs (44.5 lbs.)
• Tire racks are between (4in. & 106in.) with ladders and step ladders available depending on the store
• Wheels weigh between (5 & 42 lbs.) with an average of (20.6 lbs.)
• Place wheels and tires on mounting machines between (28in. & 31in.)
• Place wheels on balancer between (27in. & 29in.)
• Tire mounting handles are between (19in. & 64in.)
• Use foot controls to remove and mount tires
• Tire repair stand is between (36in. & 39in.)
• Pulling back the tire bar to hook onto the mounting machine requires (20 to 35 lbs.) of force
• Pulling the valve stem with a tool requires (1 to 15 lbs.) of force
• Wing nut for balancer weighs (4 lbs.)
• Air impact wrench/torque gun weighs (6 to 8 lbs.)
• Pushing down on torque bars requires (40 to 80 lbs.) of force. Body weight can be used to offset the force needed.
• Air hoses hang between (72in. & 80in.)

Oil Changes

• Oil changes can take between (35 min. & 1 hour)
• Opening and closing hoods requires (3 to 6 lbs.) of force
• Pulling oil hose to vehicles requires (4 to 13 lbs.) of force
• Oil hoses hang between (66in. & 80in.)
• Maneuvering oil carts requires (4 to 15 lbs.) of force
• Pulling out floor jack arms from under the vehicle requires (3 to 20 lbs.) of force
• Adjusting arm length requires (3 to 22 lbs.) of force
• Maneuvering rack arms from the sides of the vehicles requires (3 to 22 lbs.) of force and are typically moved with feet
• Oil filters are stored between (4in. & 61in.)
• Individual quarts of oil weigh (1.5 to 2 lbs.)
• Oil filters weigh less then (5 lbs.)

Miscellaneous

• Opening doors requires (20 to 45 lbs.) of lifting force
• Closing doors requires (20 to 80 lbs.) of pulling force without the use of body weight
• Drive Boss vehicles
• Batteries are on racks between (3in. & 48in.) weighing between (27 & 49 lbs.)
• Supplies are between (5in. & 112in.) with ladders and step ladders available depending on the store
• Supplies weigh between (1 & 42 lbs.)

Store Upkeep 

• Use a dry mop or broom if needed to keep the floor clean
• Stock paper products and soap in the restrooms
• Paper products and soap weigh less then (3 lbs.)
• Use rags or paper towels and spray bottles to keep displays, counters, and other areas clean
• All cleaning supplies and paper products weigh less then (5 lbs.)

WORK ENVIRONMENT

• Cold work environment in the winter with a cold cement floor
• Hot work environment in the summer
• Oil and other slippery substances on the floor at times
• Exposure to a variety of chemicals used in cleaning, lubrication, etc.

PREFERRED QUALIFICATIONS

• Experience in automotive service industry preferred

• Reading and writing
• Ability to learn basic mechanical tasks
• Must have a valid automobile driver’s license at all times and be able to drive customer and company vehicles

Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer.  It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

Employment Eligibility

If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.

Company Overview

Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career.

 

Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality.” We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future.
 

We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you’re made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need. 

Retail

The Technician/Mechanic position requires experience and technical expertise to diagnose drivability and electrical systems, while using leadership and mentoring skills in driving a team toward increased customer care and satisfaction.

Pay Range: $18.40 - $27.60

• Change oil, transmission fluid and filters
• Install batteries and checks electrical systems
• Tire maintenance
• Install parts
• Road test vehicles
• Other duties as assigned

• Reading and writing
• Ability to learn basic mechanical tasks
• Must have a valid automobile driver’s license at all times and be able to drive customer and company vehicles
• Must have a minimum 2 years of automotive repair experience, completion of Vocational-Technical School program in a related field or demonstrated skills via third party certificates/assessment

A.S.E. certification in at least one of A1-A8 is required. (New hires with external similar qualifications/certifications will have up to 2 years of employment to comply)

Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer.  It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

Employment Eligibility

If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.

Company Overview

Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career.

 

Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality.” We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future.
 

We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you’re made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need. 

Retail

Services and repairs automotive systems

Customer and Vehicle Service (85%) 

• Personally road tests automobiles (both before and after service work is performed)
• Performs inspections on assigned vehicles following BSRO procedures (according to M.A.P. Guidelines) to reports findings to service management
• Adequately explains mechanical diagnoses and needed repairs to non-mechanical individuals which may include teammates and Bosses on an as-required basis
• Performs tasks for which they are qualified in one or more of the following areas: brakes, electrical, engine performance, engine repair, heating/air conditioning, suspension/steering, automatic transmissions/transaxles and manual drivetrains and axles
• Keeps store management aware of service area mechanical repair problems as they occur
• Performs other duties as assigned or as required for the orderly management of the store, such as: removing mounting and/or installing tires, shock absorbers, batteries and other automotive supplies and services; loading and unloading trucks requiring the movement of items weighting up to 100 lbs
• Drives Boss or company vehicles to drop off and pick-up Bosses or automotive parts
• Practices proficiency in the application of BSRO methods, standards and procedures
• Continuously learns new technical information and techniques in formal training sessions in order to stay or become proficient in automotive diagnosis and repair
• Maintains A.S.E. certification(s)
• BSRO certifications completed and current
• Follows all BSRO applicable BSRO Standard Operating Procedures (SOPs) and Policies

Miscellaneous Functions (15%) 

• Maintains service center standards of cleanliness, orderliness and appearance of space and equipment in the service department
• Reviews maintenance/operating efficiency of tools and store equipment, i.e. engine diagnostic equipment, alignment machines, brake lathes, etc. If needed, the store will contact the qualified repair vendor to perform the maintenance
• Complies with company safety policy and federal/state OSHA safety requirements which include, but is not limited to, the wearing of approved eye protection, proper lifting techniques, proper wheel torqueing, proper footwear, etc.
• Attends meetings as required by management
• Helps to provide on-the-job training for new Maintenance Technicians, General Service Positions, Installers and apprentice VSTs
• Other duties as assigned by Store Manager, Service Manager and/or Manager of Vehicle Services

PHYSICAL DEMANDS

Store Deliveries 

• Tire deliveries contain between 90 & 400 tires 1 time per week depending on the retail location
• Storage racks are between (4in. & 106in.)
• Stack tires on carts between (1in. & 72in.) to take to storage. Then place in storage racks
• Roll tires to storage and place in storage racks
• Roll tires to storage and place on a conveyor between (18in. & 43in.) then into racks
• Roll tires to storage and place into stacks
• Tires weigh between (11 lbs. & 66 lbs.)
• Majority of tires weight between (18 lbs. & 27 lbs.)
• Pushing or pulling tires into or out of tight racks requires (15 to 55 lbs.) of force

Tire Service

• Perform 0 to 3 flat repairs per day
• Mount and balance 4 to 28 tires per day
• Rotate wheels on 1 to 7 vehicles per day
• Pull new tires for customers weighing between (11 lbs. & 72 lbs.)
• Average car tire weighs (27 lbs.), Average truck/SUV tire weighs (35 lbs.), Average Off Road Truck tire weighs (44.5 lbs.)
• Tire racks are between (4in. & 106in.) with ladders and step ladders available depending on the store
• Wheels weigh between (5 & 42 lbs.) with an average of (20.6 lbs.)
• Place wheels and tires on mounting machines between (28in. & 31in.)
• Place wheels on balancer between (27in. & 29in.)
• Tire mounting handles are between (19in. & 64in.)
• Use foot controls to remove and mount tires
• Tire repair stand are between (36in. & 39in.)
• Pulling back the tire bar to hook onto the mounting machine requires (20 to 35 lbs.) of force
• Pulling the valve stem with a tool requires (1 to 15 lbs.) of force
• Wing nut for balancer weighs (4 lbs.)
• Air impact wrench/torque gun weighs (6 to 8 lbs.)
• Pushing down on torque bars requires (40 to 80 lbs.) of force. Body weight can be used to offset the force needed
• Air hoses hang between (72in. & 80in.)

Oil Changes

• Oil changes can take between (35 min. & 1 hour)
• Opening and closing hoods requires (3 to 6 lbs.) of force
• Pulling oil hose to vehicles requires (4 to 13 lbs.) of force
• Oil hoses hang between (66in. & 80in.)
• Maneuvering oil carts requires (4 to 15 lbs.) of force
• Pulling out floor jack arms from under the vehicle requires (3 to 20 lbs.) of force
• Adjusting arm length requires (3 to 22 lbs.) of force
• Maneuvering rack arms from the sides of the vehicles requires (3 to 22 lbs.) of force and are typically moved with feet
• Oil filters are stored between (4in. & 61in.)
• Individual quarts of oil weigh (1.5 to 2 lbs.)
• Oil filters weigh less then (5 lbs.)

Alignments

• Perform between 2 & 10 alignments per day
• Sliding vehicle plates requires up to (20 lbs.) of force
• Alignment remote weighs (4.5 lbs.)
• Sliding alignment jacks requires (10 to 55 lbs.) of force
• Alignment computer keyboard is between (44in. & 47in.)
• Alignment reflectors are between (22in. & 60in.)
• Alignment reflectors weigh between (10 & 16 lbs.)
• Alignment break arm weighs (1.5 lb.)
• Step onto and off of alignment rack to access steering wheel, key and to set the parking in the vehicle
• Use hand tools to make adjustments under the vehicle
• All adjustments are performed overhead while vehicle is on the rack

Fluid Service

• Fluid services can take up to 1 hour
• Perform 1 to 5 fluid services per day
• Fill transmission machine with 7 to 11 quarts of fluid
• Fill coolant with up to 2 gallons weighing (9 lbs.) each
• Old jugs of coolant can weigh up to (30 to 35 lbs.)
• Opening and closing hoods requires (3 to 6 lbs.) of force.
• Use hand tools for fluid services
• Pulling out floor jack arms from under the vehicle requires (3 to 20 lbs.) of force
• Adjusting arm length requires (3 to 22 lbs.) of force
• Maneuvering rack arms from the sides of the vehicles requires (3 to 22 lbs.) of force and are typically moved with feet
• Supplies are between (4in. & 112in.) with a ladder available
• Perform overhead work under the vehicle
• Maneuvering oil carts requires (4 to 15 lbs.) of force
• Maneuvering coolant cart requires (4 to 20 lbs.) of force

Brake Service 

• Perform 0 to 2 brake fluid exchanges per day
• Perform 0 to 2 brake pad changes per day
• Perform 0 to 2 rotor services per day
• Brake services can take between 1 & 2 hours per axle
• Pulling out floor jack arms from under the vehicle requires (3 to 20 lbs.) of force
• Adjusting arm length requires (3 to 22 lbs.) of force
• Maneuvering rack arms from the sides of the vehicles requires (3 to 22 lbs.) of force and are typically moved with feet
• Air impact wrench/torque gun weighs (6 to 8 lbs.)
• Pushing down on torque bars requires (40 to 80 lbs.) of force. Body weight can be used to offset the force needed.
• Supplies are between (4in. & 112in.) with a ladder available
• Hanging lights are between (76in. & 80in.)
• Place rotors on the lathe between (39in. & 44in.)
• Lathe controls are between (34in. & 40in.)
• Total weight of wheels and tires together weigh an average of (30 to 55 lbs.) and can go up to (114 lbs.)
• Calipers weigh between (5 & 12 lbs.)
• Box of new rotors weigh between (5 & 42 lbs.)
• Brake pads weigh between (1 & 5 lbs.)
• Brake fluid vacuum device weighs up to (11 lbs.)

Miscellaneous

• Opening doors requires (20 to 45 lbs.) of lifting force
• Closing doors requires (20 to 80 lbs.) of pulling force without the use of body weight
• Drive Boss vehicles
• Batteries are on racks between (3in. & 48in.) weighing between (27 & 49 lbs.)
• Supplies are between (5in. & 112in.) with ladders and step ladders available depending on the store
• Supplies weigh between (1 & 42 lbs.)

WORK ENVIRONMENT

• Cold work environment in the winter with a cold cement floor
• Hot work environment in the summer
• Oil and other slippery substances on the floor at times
• Exposure to a variety of chemicals used in cleaning, lubrication, etc.
• Use hand, power and air tools to perform repairs

• Reading and writing
• Ability to learn basic mechanical tasks
• Must have a valid automobile driver’s license at all times and be able to drive customer and company vehicles
• Must have a minimum 2 years of automotive repair experience, completion of Vocational-Technical School program in a related field or demonstrated skills via third party certificates/assessment.
• A.S.E certification in at least one of A1-A8 is preferred. Will accept equivalent external qualifications or training certifications. (New Hires with external similar qualification/certification will have up to 2 years of employment to comply.)

Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer.  It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

Employment Eligibility

If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.

Company Overview

Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career.

 

Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality.” We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future.
 

We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you’re made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need. 

Retail

The retail Sales and Service Specialist (SSS) is a unique hybrid role for stores and is intended as a key pipeline for future career-growth within BSRO. This role is primarily responsible for serving the Boss (customer) through assessing the Bosses’ needs, recommending appropriate products and/or services, performing entry-level vehicle services, and ensuring Boss satisfaction through thorough and timely completion of services. Successful individuals in this role will learn all aspects of store operations and effectively flex between interacting/serving the Boss and efficiently completing basic vehicle service tasks as required.

The responsibilities and duties of this role include, but are not limited to:

Providing superior customer service to the Boss (~75% of time)

• Thoroughly assess the Bosses’ needs through direct interactions in-person or on the phone
• Recommend appropriate products and/or services
• Effectively communicate sales and/or promotions
• Promote the sign-up and/or use of in-store financing options (CFNA)
• Resolve Boss complaints in a timely and suitable manner
• Follow up with the Boss to ensure satisfaction with products/services

Completing basic vehicle service tasks (~25% of time)

• Tire services including tire repair, new tire installs, tire mounting, rotations and balancing
• Engine oil and filter changes
• Battery testing, maintenance, and replacement
• Fluids, filter replacement and light vehicle maintenance
• Bulb and wiper replacement
• Alignment checks

Performing store operational tasks (As-needed basis)

• Store opening and closing procedures
• Unloading store product shipments and stocking product
• Performing product inventories
• Set-up and maintenance of store displays, promotional materials, and product pricing
• General cleaning in store lobby and shop areas

PREFERRED QUALIFICATIONS

• 2-year degree or non-traditional education through training program completion, certification, or other exhibiting the growth mindset that is needed in this candidate
• Previous consumer retail sales experience
• Previous automotive experience a plus
• Previous management/supervisory experience a plus

SUPERVISORY RESPONSIBILITIES

• This role is an individual contributor role with no direct reports
• As this role is often used as a career development, candidate may act as Manager-On-Duty in certain circumstances when Store Manager and/or Service Manager are unavailable and support their development readiness for Management or alternative career-path
• Assists Store Management in ensuring the store is operating in a safe manner by proactively addressing safety concerns and informing Store Management of any outstanding safety concerns

PHYSICAL DEMANDS

• Standing for prolonged periods of time
• Bending and/or twisting of body
• Kneeling, stooping, and crouching
• Handling hand tools, including manual and pneumatic
• Ability to lift up to 75lbs
• Ability to push or pull with up to 80lbs of force (opening/closing shop doors, moving floor jacks and lubrication equipment, etc.)

WORK ENVIRONMENT

• Store locations may be open 7 days a week with normal operating hours of approximately 91 hours and consist of a store lobby area and a shop area
• Store lobbies are typically climate controlled with tile and/or concrete floors in most locations and contain seating for customers (may or may not have seating behind service counters)
• Shop areas are generally not climate controlled and most locations have concrete floors

• High School Diploma or equivalent
• Valid automobile driver’s license
• Customer service and career growth mindset
• Ability to complete required store education courses and modules required for this position
• Ability to learn and perform basic vehicle service tasks
• Ability to learn and operate store systems

Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer.  It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

Employment Eligibility

If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.