Total 25 corporate legal executive job vacancies in Customer Service category in selangor

Are you passionate about communication, skilled in problem-solving, and eager to thrive in a dynamic team environment? MTT is looking for a dedicated and patient Customer Service Executive to join our growing team!

Job Requirements:

• Excellent communication skills with the ability to quickly understand and respond to customer needs
• Strong problem-solving abilities, able to remain calm under pressure and provide effective solutions
• Proficient in computer and office software applications
• Team-oriented, with a willingness to collaborate with colleagues

Job Responsibilities:

• Communicate with customers via phone, email, or online platforms, addressing inquiries and providing solutions
• Handle customer complaints and ensure timely resolution of issues
• Track customer feedback and assist in improving our service quality
• Maintain accurate customer information and update the system as needed

If you are passionate about customer service and looking for long-term career growth in the logistics industry, MTT is the perfect place for you!

Send your resume to https://wa.me/60172743988 and be a part of our mission to deliver outstanding customer experiences!

What We Offer:

• Competitive salary package
• Comprehensive training and career development opportunities
• A friendly and supportive work environment

Job Description :

1. Handling company websites, Instagram, Facebook, TikTok channels as well as e-commerce platforms like Lazada, TikTok, company website, etc.

2. Assisting customers with the ordering process, including order placement, tracking, cancellations, and returns.

3. Assist in processing orders; 

4. Liaising the warehouse department to ensure the order's products are shipped.

5. Addressing and resolving customer complaints or concerns in a timely and effective manner. Collect and summarize customer feedback information;

6. Responsible for maintain a good and long-term relationships with the customers;

7. Attend customers via online chat in Tiktok/Lazada/Website during office hours.

8. Must be able to assist on any ad hoc duties assigned by superior.

Job Requirement :

1. Minimum SPM, Diploma or Bachelor's degree in Business, Marketing, or a related field.

2. Good communication in English & Malay. Able to communicate in Mandarin will be an added advantage.

3. At least 1 year(s) of working experience in the related field is preferable for this position.

4. Capable of working independently and collaboratively within a team. 

5. Strong communication and interpersonal skills.

6. Ability to work in a fast-paced environment and meet tight deadlines.

7. Good at using Microsoft Office, Excel, etc. 

8. Fresh graduate is encourage to apply.

Perks & Benefits

• Performance Incentive
• Attendance Allowance
• Yearly Bonus (Based on Performance appraisal)
• Yearly increment (Based on Performance appraisal)
• Personal leave
• Personal development opportunities
• Comprehensive Staff Benefit (EPF, SOCSO, EIS etc.)

About the Position

This is a Full Time Permanent Position. Hybrid working arrangement upon passing probation.

Job Highlights

• Multicultural Environment
• Career Advancement Opportunities
• Flexible Working Arrangement
• Medical & Insurance Coverage
• Performance Incentives

Key Responsibilities may include, and not limited to

• Contact registered shoppers / auditors in the Asia Pacific region to allocate evaluations & surveys

• Respond to shopper / auditor email enquiries

• Quality check online reports & surveys according to set service standards

• Assist in recruiting new shoppers / auditors in Asia Pacific region to boost database

Requirements

• Candidate must possess at least a Higher Secondary, STPM, ‘A’ Level, Pre-U, Diploma, Advanced / Higher / Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree in any field

• Required language(s): Good Command of the English language

• Applicants must be willing to work in Petaling Jaya

• Excellent phone manner

• A hard working and dedicated approach

• Immediate start required

• Willing to work from home if required

• Preferable to have experience in Customer Service (but not essential)

• Fresh graduates / entry level applicants are encouraged to apply

If you think you are the right person for this challenging and rewarding role, we’d love to hear from you. Please apply by sending your resume and cover letter online.

Perks & Benefits

• Employee equity
• Nearby public transport
• Free snacks / Happy hours
• Medical insurance
• Personal leave

Responsibilities

• Able to communicate effectively with customers based in many countries across the globe.
• Good communication in written and spoken English.
• Prepare freight evaluations, cost and quotations.
• Enjoys having a challenging job.
• Candidate should be ready to reach their full potential and grow exponentially.
• Deliver a high level of service to ensure maximum customer satisfaction.
• Ensure completion of all jobs within stipulated time frame.
• Have good knowledge and understanding of customs declaration procedures, tariff codes and shipping documents (AWBs, BLs K1, K1A, K2, K3, K4, K8), tariff codes and customs declarations.
• A good grasp of the various trade concepts and other regulations which pertains to the import and export of goods.
• Should possess at least a Diploma/Degree.
•  

Requirements

• Has minimum 2-3 years working experience in related fields
• IT savvy and have good knowledge of office software (Microsoft Office, Microsoft Excel).
• Proficient in both Bahasa Malaysia and English.
• Willing to learn and gain massive experience in a short timeframe.
• Ready to work with a team of highly skilled and professional team of top achievers.
• Candidate should be ready to reach their full potential and grow exponentially.
• To be highly driven and prepared to be pushed to excel.
• A strong team player that understand the importance of fostering good relationships with fellow colleagues.

Perks & Benefits

• Annual leave
• Medical
• Personal development opportunities

Job Responsibilities

• Create Event Codes: Develop and manage event and item codes within the CRM system to ensure accurate tracking and reporting.

• Sales Page Setup: Design and integrate sales pages into the CRM system, ensuring seamless user experience and data synchronization.

• E-Ticket Management: Set up and manage e-tickets in the CRM system, ensuring accuracy and accessibility for all participants.

• Process Automation: Implement and maintain automated processes within Active Campaign to streamline event workflows.

• Event Factsheet Creation: Develop comprehensive event factsheets, providing essential details for team members and stakeholders.

• Event Reporting: Update and maintain the standard event report to reflect current data and insights.

• Registration Management: Oversee registration processes in the CRM system or Google Sheets, ensuring data integrity and ease of access.

• Sales Reporting: Provide daily sales reports to team leaders and management, offering insights into event performance.

• Lead Source Tracking: Monitor and track registrations, ensuring accurate attribution of lead sources.

• Reminder Activities: Plan and execute reminder activities using appropriate systems to maximize attendee engagement.

• Onsite Registration Preparation: Prepare all necessary materials and processes for efficient onsite event registration.

• Speaker/Event Sales Reporting: Prepare and update sales reports for speakers and events, ensuring timely and accurate information.

• Commission Reports: Generate and prepare speaker commission reports, facilitating accurate and timely payouts.

• Data Accuracy: Ensure 99% accuracy in registration and ticketing data, minimizing errors and discrepancies.

Customer Service Responsibilities

• Enhance Customer Communications: Improve customer service by refining confirmation and reminder materials, as well as optimizing associated systems.

• Boost Customer Satisfaction: Aim to increase customer satisfaction scores by 5-10% annually through consistent service improvements.

• Reduce Response Time: Achieve a 15% reduction in average response time for customer inquiries, ensuring prompt and effective communication.

• Increase Event Attendance: Implement strategies to increase event show-up rates, maximizing participation.

• Improve Retention Rates: Focus on improving customer retention rates for events, fostering long-term loyalty and engagement.

Requirements

• Experience Preferred: Prior experience in related fields is an advantage, but fresh graduates are welcome to apply.

• Technical Proficiency: Strong computer literacy, particularly in Microsoft Office with an emphasis on Excel.

• Administrative Skills: Demonstrated ability to efficiently handle administrative support tasks with a high level of accuracy.

• Organizational Ability: Reliable, well-organized, and adept at multitasking, with the capability to work independently.

• Deadline-Oriented: Ability to work effectively under tight schedules and meet project deadlines.

Perks & Benefits

• Medical
• EPF
• Sosco

您是否熱衷於溝通、善於解決問題並渴望在充滿活力的團隊環境中茁壯成長？ MTT 正在尋找一位敬業且耐心的客戶服務主管加入我們不斷成長的團隊！

職位要求：

• 優秀的溝通能力，能夠快速理解並回應客戶需求
• 解決問題能力強，能夠在壓力下保持冷靜並提供有效的解決方案
• 精通電腦及辦公室軟體應用
• 以團隊為導向，願意與同事合作

工作職責：

• 透過電話、電子郵件或線上平台與客戶溝通，解決疑問並提供解決方案
• 處理客戶投訴並確保及時解決問題
• 追蹤客戶回饋並協助提升我們的服務品質
• 維護準確的客戶資訊並根據需要更新系統

如果您熱衷於客戶服務並尋求在物流行業的長期職業發展，MTT 是您的最佳選擇！

將您的履歷寄至 https://wa.me/60172743988 並成為我們提供卓越客戶體驗使命的一部分！

我們提供什麼：

• 有競爭力的薪資待遇
• 全面的培訓和職業發展機會
• 友善和支持性的工作環境

Job Responsibilities

• Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance.
• Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
• Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.
• Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
• Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
• Collaborate with team members and other departments to ensure consistent and effective customer support.

Job Requirements

• Fresh Grad Welcome
• High school diploma or equivalent; college degree preferred.
• Excellent written communication skills
• Previous customer service or chat support experience is a plus but not required.
• Strong problem-solving skills and the ability to think quickly and logically.
• Proficiency in using computers and familiarity with chat and messaging platforms.
• Ability to multitask effectively and handle multiple chat conversations simultaneously.
• Empathy, patience, and a customer-focused attitude.
• Willingness to work flexible hours, including evenings, weekends (4 Working Days)
• Team player with strong interpersonal skills.
• Ability to adapt to changing processes and technologies.
• Day Shift & Night Shift

Benefits

• Good Basic Pay
• Fresh Grad Welcome
• 4 Working Days
• Good Career Path
• Good Working Environment
• Annual leave, Allowance & Year-end Bonus.
• High school diploma or equivalent; college degree preferred.

關於職位

這是一個全職永久職位。透過試用期後實施混合工作安排。

工作亮點

• 多元文化環境
• 職涯發展機會
• 彈性的工作安排
• 醫療和保險範圍
• 績效激勵

主要職責可能包括但不限於

• 聯絡亞太地區的註冊購物者/審核員以分配評估和調查

• 回覆購物者/審核員電子郵件詢問

• 根據設定的服務標準檢查線上報告和調查的質量

• 協助在亞太地區招募新的購物者/審核員以擴充資料庫

要求

• 候選人必須至少擁有任何領域的高中、STPM、'A' Level、大學預科、文憑、高級/高級/研究生文憑、學士學位、研究生文憑、專業學位

• 所需語言：良好的英語能力

• 申請人必須願意在八打靈再也工作

• 優秀的電話禮儀

• 勤奮、專注的態度

• 需要立即開始

• 如有需要，願意在家工作

• 有客戶服務經驗者優先（但非必要）

• 鼓勵應屆畢業生/入門申請者申請

如果您認為自己是擔任這一充滿挑戰且回報豐厚的職位的合適人選，我們很樂意聽取您的意見。請透過線上發送您的履歷和求職信進行申請。

津貼和福利

• 員工股權
• 附近的公共交通
• 免費小吃/歡樂時光
• 醫療保險
• 事假

崗位職責

• 建立事件代碼：在 CRM 系統內開發和管理事件和專案程式碼，以確保準確的追蹤和報告。

• 銷售頁面設定：設計銷售頁面並將其整合到 CRM 系統中，確保無縫的使用者體驗和資料同步。

• 電子門票管理：在 CRM 系統中設定和管理電子門票，確保所有參與者的準確性和可近性。

• 流程自動化：在 Active Campaign 中實施和維護自動化流程，以簡化活動工作流程。

• 活動資訊建立：開發全面的活動資料表，為團隊成員和利害關係人提供重要的詳細資訊。

• 事件報告：更新和維護標準事件報告以反映當前數據和見解。

• 註冊管理：監督 CRM 系統或 Google Sheets 中的註冊流程，確保資料完整性和易於存取。

• 銷售報告：向團隊領導和管理層提供每日銷售報告，提供有關活動績效的見解。

• 潛在客戶來源追蹤：監控和追蹤註冊，確保潛在客戶來源的準確歸屬。

• 提醒活動：使用適當的系統規劃和執行提醒活動，以最大限度地提高與會者的參與度。

• 現場註冊準備：準備所有必要的材料和流程，以實現高效的現場活動註冊。

• 演講者/活動銷售報告：準備和更新演講者和活動的銷售報告，確保資訊及時且準確。

• 委員會報告：產生並準備演講者委員會報告，促進準確及時的付款。

• 數據準確性：確保註冊和票務數據的準確性達到 99%，最大限度地減少錯誤和差異。

客戶服務職責

• 加強客戶溝通：透過完善確認和提醒材料以及優化相關係統來改善客戶服務。

• 提高客戶滿意度：旨在透過持續改善服務，將客戶滿意度分數每年提高 5-10%。

• 縮短回應時間：客戶詢問的平均回應時間縮短 15%，確保及時有效的溝通。

• 提高活動出席率：實施策略以提高活動出席率，最大限度地提高參與度。

• 提高留任率：專注於提高活動的客戶保留率，培養長期忠誠度和參與度。

要求

• 經驗優先：有相關領域經驗者優先，但歡迎應屆畢業生申請。

• 技術能力：較強的電腦知識，特別是 Microsoft Office，重點在於 Excel。

• 管理技能：具備有效率、準確地處理行政支援任務的能力。

• 組織能力：可靠，組織良好，善於同時處理多項任務，具備獨立工作的能力。

• 以截止日期為導向：能夠在緊張的時間安排下有效工作並按時完成專案。

津貼和福利

• 醫療的
• 公積金
• 索斯科

Duties and Responsibilities:

• Provide shipment quotes for customers and set up shipments as required by customers.

• Deal with a high volume of inbound and outbound phone calls.

• Maintain relationships with carriers and customers.

• Provide exceptional customer service to customers and carriers.

• Listening to customer needs and solving carrier problems and help resolve issues.

• Help manage current customer accounts.

• Excellent multitasking skills as well as computer software programs usage.

• Be a professional representative of our company that other employees look up to.

Job Requirements:

• Process good written and verbal communication skills

• Ability to adapt to changes in the work environment

• Accurate and able to produce quality work

• Dependability

• Problem solver with guidance if needed.

• Ability to work in teams and open to other’s suggestions.

• Willing to learn and adaptable to new working environment.

• To perform this job successfully, an individual should have knowledge of Database software; Internet software; Order processing systems; Spreadsheet software, Word Processing, Out-look (an email and collaboration software) and our In-House software (where training will be given

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Qualifications

Education/Experience:

• Minimum high school diploma required. Some college preferred but not required.

• Logistics experience in Shipping Line will be advantage.

Skills:

• Ability to calculate in all units of measure, using whole numbers, common fractions, and decimals.

• Pleasant in nature and can communicate well.

Language Skills:

• Ability to read and comprehend simple instructions, short correspondence, and memos.

• Ability to write simple correspondence.

• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

• Proficient in English, Malay and Chinese preferrable (verbal & written) languages

Perks & Benefits

• Commission and bonus
• Salary Increment
• Nearby public transport
• Central location
• Open culture
• Personal development opportunities

職責與責任：

• 為客戶提供出貨報價並依客戶要求設定出貨。

• 處理大量的來電和來電。

• 維護與營運商和客戶的關係。

• 為客戶和營運商提供卓越的客戶服務。

• 傾聽客戶需求並解決營運商問題並協助解決問題。

• 協助管理目前客戶帳戶。

• 優秀的多工處理能力以及電腦軟體程式的使用能力。

• 成為其他員工尊敬的公司專業代表。

職位要求：

• 培養良好的書面和口頭溝通技巧

• 適應工作環境變化的能力

• 準確並能完成高品質的工作

• 可靠性

• 問題解決者，如有需要，可提供指導。

• 能夠進行團隊合作並樂於接受他人的建議。

• 願意學習並適應新的工作環境。

• 為了成功地完成這項工作，個人應該具備資料庫軟體的知識；網路軟體；訂單處理系統；電子表格軟體、文字處理、Out-look（電子郵件和協作軟體）以及我們的內部軟體（將提供培訓

• 能夠應用常識理解來執行以書面、口頭或圖表形式提供的指示。

資格

教育/經驗：

• 至少需要高中文憑。有些大學喜歡但不是必要的。

• 有Shipping Line 物流經驗者佳。

技能：

• 能夠使用整數、共同分數和小數以所有測量單位進行計算。

• 個性開朗，善於溝通。

語言能力：

• 能夠閱讀和理解簡單的說明、簡短的信件和備忘錄。

• 能夠撰寫簡單的信件。

• 能夠在一對一和小組情況下有效地向顧客、顧客和組織的其他員工呈現資訊。

• 精通英語、馬來語和中文（口語和書面）優先語言

津貼和福利

• 佣金和獎金
• 加薪
• 附近的公共交通
• 中心位置
• 開放文化
• 個人發展機會

We are an established IT equipment and service provider based in Petaling Jaya, Selangor, with a large well-established cilentele.

We are looking for suitable candidates to be a part of our team and grow with us.

Interested candidates can reach us at 03-79601333 or visit our webstore https://www.nlitretail.com.my or write to us at hr@nlit.com.my

Only shortlisted candidates will be contacted for interview

Perks & Benefits

• Employee equity
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Flexible working hours
• Casual dress code
• Personal leave
• Remote work flexibility

我們是一家成熟的 IT 設備和服務供應商，總部位於雪蘭莪州八打靈再也，擁有大型成熟的客戶群。

我們正在尋找合適的候選人加入我們團隊並與我們一起成長。

有興趣的候選人可以致電03-79601333聯繫我們或訪問我們的網上商店https://www.nlitretail.com.my或寫信給我們hr@nlit.com.my

只有入圍候選人才會被聯絡進行面試

津貼和福利

• 員工股權
• 津貼（旅費、交通費等）
• 附近的公共交通
• 彈性的工作時間
• 休閒著裝要求
• 事假
• 遠距工作彈性

發展亞太地區，成為全球最大的直銷健康品牌之一。

您可以信賴的健康產品。

您對健康和保健充滿熱情嗎？

您想為具有無限成長潛力的全球公司工作嗎？

正在尋找一個符合生活方式的角色嗎？

Zinzino 是歐洲革命性的藥理學公司，透過 Omega 6: 3 比例平衡產品、免疫系統支持、體重控制和皮膚護理，使用活性成分來對抗現代生活方式中的不平衡。我們也是世界上最大的直銷健康和美容品牌之一。

義務和責任

作為客戶服務支援人員，您將加入由網路行銷專業人員和 Zinzino 倡導者組成的充滿活力的小型團隊。

您將負責管理我們銷售人員（合作夥伴）社區的日常運作並促進這些員工的發展。

• 表現出理解和回應能力來支持我們的合作夥伴和客戶
• 致力於與合作夥伴建立和維護關係和管理
• 了解 Zinzino 薪酬計劃以及政策和程序的複雜性
• 協助、參加定期商業機會、產品培訓和合作夥伴會議並做出貢獻
• 服務水準提升令人欣慰
• 管理呼入/呼出電話和電子郵件
• 在管理層的指導下理解所有溝通
• 及時解決所有問題
• 隨時了解最新的培訓和 Zinzino 產品、政策和程序、促銷、活動和薪酬計劃
• 根據需要管理電話和電子郵件的品質保證活動和分析

資格與要求

客戶服務支援應具有至少 2 年客戶服務和支援、行銷和銷售經驗。

擁有流利的英語、馬來語和普通話的強大而有效的書面和口頭溝通能力。

謝謝。

津貼和福利

• 員工股權
• 事假
• 個人發展機會

• Position: Loyalty Customer Service Administration Executive.
• Salary: RM 2800-3800.
• Location: PJ Industrial Area, Section 51, off Jalan Templer,Petaling Jaya.

Chrisjac is an established recruitment firm, providing quality talent search services to corporate clients in staffing industry for close to three decades in Malaysia. As part of providing value added recruitment services, we are currently seeking suitable Malaysian candidates to assume the role of Loyalty Customer Service Administration Officer/Executive for our this long standing corporate client who is a loyalty and reward program management company in Petaling Jaya.  

This is a full time permanent position based at their corporate office in Section 51, Petaling Jaya. Working hours are from 9.00am-6.00 pm Monday to Friday.

About the job

As the Loyalty Customer Service Administration Executive, you will be managing customer care for their various loyalty programs within the banking and financial institutions. This role is responsible for supporting the loyalty programs of the various banking institutions in Malaysia.

This position is fast paced. As the Loyalty Administrator, you will be managing customers' portfolio entitlements and rewards within their loyalty program.

Your role will be attending to customer interactions in timely basis by providing accurate information on entitlements and rewards earned through the loyalty programs. A significant part of your role will also include managing, ordering and purchasing and making delivery of rewards earned to customers.

The candidate

We are looking for female candidates only to assume this customer-focus role. Ideally she should possess minimum Diploma qualification in any field of study coupled with strong communication skills, the ability to speak fluent English and BM. Those who are also able to speak Chinese/Mandarin will be an added advantage to take up this role.

Ideally we are looking for candidates who have proven loyalty program experience preferably in banking environment.

To be considered for this role, candidates should have some work experience in jobs related to customer customer service, tele-marketing, call centre or similar nature role.

Candidates for this role must have the desire to work in a supportive team environment with ability to work under pressure with speed and accuracy.

She must be computer literate with ability to use MS Office and internet applications skills.

APPLICATION TO THIS JOB

Interested candidates are hereby invited to apply by forwarding a copy of your resume for our review. You may apply online via JOBSTORE by clicking the apply button to submit your application. Alternatively, candidates may forward resume directly to us at CHRISJAC via our E-mail at jobs@chrisjac.com.my

Perks & Benefits

• Casual dress code
• Personal leave
• Open culture