Total 4 customer experience manager job vacancies in johor

Requirements

-With 1+ years of hands-on experience in the fintech or blockchain industry.
-Familiar with professional English email writing.
-Ability to articulate issues or problems to internal departments.
-Knowledge of blockchain would be an advantage.
-The ability to communicate in Mandarin would be an advantage.
-Good and positive attitude with a keen interest in learning.
 

Responsibility

-Deliver fair outcome to our customers and ensure the quality of service in place.
-Actively share customer feedback with internal departments to improve the customer experience.
-Actively respond to the feedback received from social media.
-Work with internal teams to ensure the pre & post service for all products are in place.
 

Benefits

-Competitive pay package (base salary + transportation allowance + night shift allowances + generous KPI bonus programme + annual bonus).
-Excellent growth and advancement opportunities: we offer you support, skill development, coaching opportunities, and training programmes to help you succeed.
-Employee engagement, recognition, and appreciation programmes
-Annual Leave, Sick Leave, Hospitalization Leave, Wedding Leave, Maternity Leave, Paternity Leave, and a variety of other benefits are available.
-Comprehensive insurance coverage
-Festival gifts, Wedding gifts, birthday vouchers, etc.
-Team Building

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Central location
• Casual dress code
• Regular team activities
• Medical insurance

Location: Kulai, Permas Jaya, Batu Pahat

(1)   Job descriptions

·       Market and grow SME Plus loans and process cases via EOS.

·       Attend to customer requests and appeals on credit related matters within the SLA, and provide basic advise and services to meet customers’ needs.

·       Process credit proposals and ad-hoc requests received from customers (existing and new) within SLA’s standard of service; i.e. to ensure Bank’s risk parameters and guidelines are adhered to, and to aware of common shortcomings highlighted by GCRM and Risk Management to maintain high credit standards.

·       Monitor all WLs, SMAs and keep Newly Impaired Loans low; i.e.  to keep abreast of market developments and early warning signals, to take preventive action to avoid SMAs from turning Impaired.

·       Market and sell the Bank's loan products to new and existing customers. This also includes cross-selling of other Bank's products and services.

·       Building closer rapport with existing customers to boost utilization and share of business / wallet

(2)   Requirements

·       Minimum 3 years’ experience in sales and knowledgeable in SME+ Business is added advantages.

·       Strong marketing and business acumen with good interpersonal/relationship skills and able to interact with people at all levels.

·       Results-driven, self-motivated and enthusiastic to build a good sales career

·       High self-confident, energetic, and capable to work under sales pressure

(3)   Salary package   

·       Up to RM10K, salary is negotiable to obtain a win-win situation.

- Employee benefits are truly top-notch. 

地點: 古來, Permas Jaya, 峇株巴轄

(一)職位描述

· 透過 EOS 行銷和發展 SME Plus 貸款並處理案件。

· 處理客戶對 SLA 內信用相關事宜的請求和申訴，並提供基本建議和服務以滿足客戶的需求。

· 在 SLA 的服務標準範圍內處理從客戶（現有的和新的）收到的信貸建議和臨時請求；即確保遵守銀行的風險參數和指導方針，並了解 GCRM 和風險管理所強調的共同缺點，以維持高信用標準。

· 監控所有 WL、SMA 並維持新減損貸款處於較低水準；即隨時了解市場動態及預警訊號，採取預防措施，避免SMA 受損。

· 向新舊客戶行銷和銷售銀行的貸款產品。這也包括其他銀行產品和服務的交叉銷售。

· 與現有客戶建立更緊密的關係，以提高業務/錢包的利用率和份額

（二）要求

· 至少 3 年銷售經驗以及對中小企業+業務的了解是額外的優勢。

· 較強的行銷與商業頭腦，具有良好的人際關係/關係技巧，能夠與各個層級的人互動。

· 以結果為導向，自我激勵，熱衷於建立良好的銷售生涯

· 自信強，精力充沛，能承受銷售壓力

（三）薪資待遇

· 薪資高達RM10K，薪資可面議，以獲得雙贏。

- 員工福利確實是一流的。

To lead, develop and inspire a team of Visual Merchandising/Activity co-workers in creating exciting range presentation solutions that provide an easy and convenient shopping experience, increase vitality and ensuring a clear commercial calendar activities message is throughout store during each launch that will increase the frequency of the visitation in the store thereby contributing to positioning the IKEA Brand in the local market as the home furnishing specialist and the IKEA store as an up-to-date and innovative destination that always offers something new.

Your assignment

• Lead and manage a team of Visual Merchandising/Activity co-workers and inspire and challenge them to strengthen the uniqueness of the IKEA identity in range presentation solutions in the store.
• Responsible for gathering and translating knowledge of people's needs and dreams in the local market, the launch package from country commercial calendar package into relevant and inspiring range presentation solutions that support a convenient shopping experience, reflect the local needs of life at home and show that there are always something new and exciting happening in the store.
• Lead a team of Visual Merchandising/Activity Co-workers in creating relevant, inspiring, affordable and commercial range presentation solutions based on the country commercial calendar package that reflect a wide variety of styles, price levels, meet many individual tastes and exceed visitor's expectations.
• Keep up to date and knowledgeable about retailing, home furnishing and trends in order to support the Com&In manager to facilitate and/or support workshops that generate creative directions that inspire and surprise visitors with a strong visual impression.
• Responsible for the recruitment and competence development of Visual Merchandising/Activity co-workers and securing personal succession planning by constantly searching for potential candidates.
• Provide active support in developing the department action plan using layout as a commercial tool as well as range presentation and vitality initiatives that are focused on growing the business and supporting long-term profitability and execute agreed plans together with the Com&In team and other functions.
• Responsible for the ordering of materials and racking used in the construction of displays, ensuring that the team always keeps visitors in mind, minimise disruption and communicate changes when working on the shop floor.
• Act quickly to exploit commercial opportunities and ensure the Visual Merchandising/Activity co-workers understand the impact of Com&In actions on the financial result.
• Ensure that Visual Merchandising/Activity co-workers base their work on the layout as a commercial tool and execute range presentation solutions with high quality, simplicity, cost-effectiveness and efficiency by applying national directions and using global tools and best practices.
• Actively contribute in the national Visual Merchandising/Activity Managers network and share national directions and global tools with the Visual