Customer Relations Officer - Exchange & Return (Part Time), IKEA Damansara
4 weeks ago
You are helpful and friendly in approaching customers, always aiming for a win-win situation and for repeat business.You record information accurately.....
- You are helpful and friendly in approaching customers, always aiming for a win-win situation and for repeat business.
- You record information accurately in the relevant systems so that we can use the resulting analysis to make improvements to our customers’ future shopping experiences.
- You know the Customer Relations action plan and support the goals and targets given to you by your manager to ensure the effective execution of our action plan.
- You know our daily and weekly service targets and drives to improve our service delivery.
- You develop a strong knowledge of the delivery and assembly facilities and provide/promote to customer.
- You optimise the relationship with our customers in order to drive sales growth and sustained long-term profitability.
- You are empowered to solve customer complaints within my level of authorisation. You recognise when you need to escalate an issue and then pass on the relevant information to a manager to deal effectively with the customer.
- Understanding the IKEA Concept, global solutions, tools and working methods and ensuring you use the appropriate manuals from Inter IKEA Systems to help you optimise our customers’ shopping experience.
- You ensure safety guidelines are met within the merchandise & pick up area and service desk area.
- You are able to support the front counter and merchandise & pick up area when required.
Official account of Jobstore.
